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restaurant general manager

Agthia

<div>
 
 Job Summary
 
 
 
 We are seeking a highly skilled and experienced Restaurant General Manager to oversee our establishment in Kuwait. This full-time position requires a candidate with at least 10 years of experience in the hospitality industry. The successful candidate will be responsible for ensuring efficient restaurant operations, leading a dedicated team, and providing exceptional customer service to enhance guest satisfaction. The Restaurant General Manager will play a vital role in maintaining a positive dining atmosphere while meeting financial goals and upholding safety and compliance standards.
 
 
 
 Key Responsibilities / Duties
 
 
 
 Lead and manage daily operations of the restaurant to ensure efficiency and high standards of service.
 
 
 Recruit, train, and develop staff to create a cohesive and skilled team.
 
 
 Monitor financial performance, including budgeting, forecasting, and implementing cost-control measures.
 
 
 Maintain a safe and compliant work environment, adhering to health and safety regulations.
 
 
 Resolve conflicts or guest complaints promptly to ensure customer satisfaction.
 
 
 Oversee inventory management, including ordering, stocking, and minimizing waste.
 
 
 Implement marketing strategies to promote the restaurant and attract new customers.
 
 
 Conduct regular inspections of the restaurant to maintain cleanliness, quality, and safety standards.
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 Minimum of 10 years of experience in restaurant management or a similar role within the hospitality industry.
 
 
 Proven leadership and team management skills.
 
 
 Exceptional customer service skills with a focus on guest satisfaction.
 
 
 Good budgeting and financial management abilities.
 
 
 Effective conflict resolution and crisis management skills.
 
 
 Knowledge of safety compliance regulations within the restaurant industry.
 
 
 Excellent communication and interpersonal skills.
</div>

Restaurant General Manager

<div>
 
 Description
 
 
 
 We are seeking a dedicated and experienced Assistant Restaurant Manager to join our dynamic team in Kuwait. The ideal candidate will be responsible for supporting the operations of our restaurant while ensuring that a high standard of customer service is maintained. As an Assistant Restaurant Manager, you will assist in managing staff, overseeing daily operations, and maintaining inventory levels. Your primary goal will be to enhance the overall customer experience and drive restaurant performance. This is a full-time position that offers growth opportunities within the hospitality industry.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist the Restaurant Manager in daily operations and ensure compliance with health and safety regulations.
 </li>
 <li>
 Lead and motivate the restaurant staff by providing guidance and overseeing training programs.
 </li>
 <li>
 Manage inventory, including ordering and controlling stock levels to minimize waste.
 </li>
 <li>
 Handle customer inquiries and resolve conflicts quickly and effectively.
 </li>
 <li>
 Develop and implement staff schedules to ensure adequate coverage during peak hours.
 </li>
 <li>
 Monitor food safety standards and ensure that all staff adhere to these practices.
 </li>
 <li>
 Utilize point of sale systems efficiently for transactions and reporting purposes.
 </li>
 <li>
 Coordinate events and manage reservations to provide excellent guest experiences.
 </li>
 <li>
 Analyse restaurant performance metrics and identify areas for improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in restaurant management or a related hospitality role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent customer service and communication abilities.
 </li>
 <li>
 Proficient in inventory management and food safety standards.
 </li>
 <li>
 Experience with scheduling and conflict resolution.
 </li>
 <li>
 Familiarity with MICROS and restaurant operations.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks efficiently.
 </li>
 <li>
 Flexibility to work weekends and holidays as needed.
 </li>
 <li>
 Passion for the hospitality industry and a desire to foster a positive team atmosphere.
 </li>
 </ul>
</div>

Assistant Restaurant Manager

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
 </li>
 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

Alam Alzeen Salon & Spa 

Urgently Hiring &ndash; Accounts Manager (Finance Manager) in KuwaitA company in Kuwait is urgently looking to hire an Accounts Manager (Finance Manager) with the following qualifications: &bull; Nationality: Open to all &bull; Previous experience as a Finance Manager in companies operating in the restaurant sector is required &bull; Proven ability to lead a finance team and oversee all accounting operations &bull; Strong skills in financial analysis and reporting &bull; Proficiency in accounting software and toolsInterested candidates who meet the criteria are kindly requested to send their CVs to the following email n.tumeh@alamalzeen.comJob Type: Full-timePay: KD600.000 - KD650.000 per month

Finance Manager

<div>
 
 Description
 
 
 
 We are seeking a highly skilled and experienced Operations Manager to oversee our premium brands operations in Kuwait. This full-time position requires a candidate with at least 10 years of experience in the hospitality industry with hands on experience in fine dining operations. The successful candidate will be responsible for ensuring efficient multi-restaurants operations, leading a dedicated team, and maintaining a positive dining atmosphere while meeting financial goals and upholding food safety and compliance standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage daily operations of multi restaurants to ensure efficiency and high standards of service.
 </li>
 <li>
 Recruit, train, and develop staff to create a cohesive and skilled team.
 </li>
 <li>
 Monitor financial performance, including budgeting, forecasting, and implementing cost-control measures.
 </li>
 <li>
 Maintain a safe and compliant work environment, adhering to health and safety regulations.
 </li>
 <li>
 Resolve conflicts or guest complaints promptly to ensure customer satisfaction.
 </li>
 <li>
 Oversee inventory management, including ordering, stocking, and minimizing waste.
 </li>
 <li>
 Implement marketing strategies to promote the restaurant and attract new customers.
 </li>
 <li>
 Conduct regular inspections of the restaurant to maintain cleanliness, quality, and safety standards.
 </li>
 <li>
 manage positive relations with facility managers and vendors.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in fine dining hospitality industry.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Exceptional customer service skills with a focus on guest satisfaction.
 </li>
 <li>
 Exceptional budgeting and financial management abilities.
 </li>
 <li>
 Effective conflict resolution and crisis management skills.
 </li>
 <li>
 Knowledge of safety compliance regulations within the restaurant industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Performance-focused with mindset to develop others and manage their daily progress on the field
 </li>
 </ul>
</div>

Operations Manager

Regatta Capital Holding

We are looking for an experienced Store Manager to lead our coffee branch and ensure smooth daily operations:Requirements:<ul><li>Must have experience in restaurant or Cafe management</li><li>Must have transferable residency</li><li>Bilingual candidates preffered</li><li>stronger leadership, communication and customer service skills.</li><li>Ability to manage staffs, inventory and daily operations in the branch.</li></ul>Responsibility: <ul><li>Oversee daily operation of the coffee branch</li><li>Manage train and motivate staff</li><li>Ensure high standard of customer service</li><li>maintain compliance with company policies and SOP</li></ul>Interested candidates, Share us your updated CVJob Type: Full-time

Store Manager

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.
 
 Job Responsibilities
 <ul>
 <li>
 Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved
 </li>
 <li>
 Achieve profit objectives by leading / directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly
 </li>
 <li>
 Achieve sales objectives by leading / directing the teams to attain targets in their assigned areas.Direct implementation of area marketing plans. Monitor and react to market conditions to maximize sales and profits and minimize competitor intrusion
 </li>
 <li>
 Drive profitability by focusing on top line sales and other P&amp;L items such as food cost, labour cost, utility cost, etc.
 </li>
 <li>
 Ensure total customer satisfaction by adherence to all Wendy&rsquo;s Company operating standards, procedures and systems
 </li>
 <li>
 Ensure all food safety procedures are executed to company policies and local health / sanitation regulations; take corrective action as appropriate.Safeguard the cash and physical assets
 </li>
 <li>
 Manage customer complaints / feedback in coordination with person-in charge in regards to the type of complaints/feedback
 </li>
 <li>
 Manage the effective development and utilization of operations team to maximize their contribution and future career growth.Achieves manpower and turnover goals. Assures development of teams in coordination with HR through effective training and performance management systems
 </li>
 <li>
 Will be responsible for Driving Succession Planning in coordination with HR &amp; Training
 </li>
 <li>
 Coaching and mentoring restaurant management team so that they are focused on delivering desired results
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 10+ years&rsquo; experience in restaurant management, including experience in overseeing multi-location operations; or equivalent combination of education and experience
 </li>
 <li>
 Thorough knowledge of restaurant operations, local market business practices, local laws and regulations, marketing, training, human resources effectively within the franchise organization
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree in Restaurant Management
</div>

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