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retail sales supervisor

<div>COME JOIN THE WORLD&rsquo;S MOST INTERNATIONAL COMPANY
DHL Express has anopening for a Retail Supervisor in Kuwait. In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL&rsquo;s products and value-added services.
Key Responsibilities:<ul><li>
Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.</li><li>
Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.</li><li>
Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.</li><li>
Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.</li><li>
Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.</li><li>
Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.</li><li>
Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.</li><li>
Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.</li><li>
Cultivating retail partnerships to enhance market presence.</li><li>
Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.</li><li>
Promote a proactive work environment that encourages teamwork and optimal performance.</li><li>
Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.</li><li>
Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.</li><li>
Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.</li><li>
Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.</li><li>
Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.</li><li>
Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.</li></ul>
Qualifications &amp; Requirements:<ul><li>
Bachelor&rsquo;s Degree or equivalent experience/qualification.</li><li>
Minimum of 3-4 years of experience in retail sales role.</li><li>
Strong people management and coaching skills.</li><li>
Strong mathematical and analytical skills .</li></ul></div>

Retail Sales Supervisor

DHL Express

<div>
 
 Come Join The World&rsquo;s Most International Company
 
 
 
 
 DHL Express has anopening for a Retail Supervisor in Kuwait
 
 . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
 
 
 As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL&rsquo;s products and value-added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
 </li>
 <li>
 Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
 </li>
 <li>
 Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
 </li>
 <li>
 Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
 </li>
 <li>
 Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
 </li>
 <li>
 Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
 </li>
 <li>
 Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
 </li>
 <li>
 Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
 </li>
 <li>
 Cultivating retail partnerships to enhance market presence.
 </li>
 <li>
 Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
 </li>
 <li>
 Promote a proactive work environment that encourages teamwork and optimal performance.
 </li>
 <li>
 Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
 </li>
 <li>
 Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
 </li>
 <li>
 Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
 </li>
 <li>
 Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
 </li>
 <li>
 Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
 </li>
 <li>
 Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience/qualification.
 </li>
 <li>
 Minimum of 3-4 years of experience in retail sales role.
 </li>
 <li>
 Strong people management and coaching skills.
 </li>
 <li>
 Strong mathematical and analytical skills .
 </li>
 </ul>
</div>

Abercrombie & Fitch Co.

<div>
 
 
 Company Description
 
 
 
 
 The District Manager serves as the Business &amp; Operational leader across multiple store locations. They collaborate with Home office partners, peers &amp; supervisor giving market insights to optimize Regional strategy's to drive optimal business performance.
 
 
 They lead and develop a diverse, multi layered stores team, fostering an exceptional in-store consumer experience that drives measurable results They are responsible for leadership and execution of all store management, talent management, operational processes, and business deliverables.
 
 
 This district covers Kuwait area and reports into the Head of Retail, Middle East.
 
 
 SCOPE/SPAN
 
 
 Manages 6-10 owned &amp; operated stores with annual volume ranging between $20M-$40M
 
 
 WORK SCHEDULE
 
 
 District Managers are required to work five days per week. They also may have to work additional hours or days during peak holiday periods and some weekends throughout the year. Travel is required for the role.
 
 
 
 Entry Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or related experience
 </li>
 <li>
 Retail experience leading 3+ direct reports and a team of 30 people. Preferred experience in multi-unit management in specialty retail. In Market experience is preferable.
 </li>
 <li>
 Language: Specific to each country where the need is and the ability to speak to business partners in English
 
 
 </li>
 </ul>
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Drive and own store level performance including sales and productivity targets, through retail operational excellence by brand in partnership with key functions such as Store Operations, Location Planning, Supply Chain H&amp;S and AP
 </li>
 <li>
 Deliver a best in class customer experience that is fast, friendly and easy
 </li>
 <li>
 Elevate visual merchandising (forms, in store standards and visual coherence) ensuring high standards of visual updates and floor sets with execution aligned to brand strategy
 </li>
 <li>
 Oversee workforce allocation to meet targets effectively, managing payroll within store budgets
 </li>
 <li>
 Manage and analyse retail KPIs, maintaining a relentless focus on operational excellence within store operations.
 </li>
 <li>
 Collaboration with Key business partners to solve district needs with urgency HR, AP, H&amp; &amp; Maintenance, Recruiting
 </li>
 <li>
 Lead, inspire and develop a diverse and empowered multi layered stores leadership team
 </li>
 <li>
 Maintain store staffing levels while actively engaging, developing, and promoting top talent individuals
 </li>
 <li>
 Cultivate a high-performance team culture, actively developing diverse and empowered talent to ensure a robust pipeline for future growth
 </li>
 <li>
 Activate ANF Culture and values in store teams to drive engagement and motivation.
 
 
 </li>
 </ul>
 LEADERSHIP COMPETENCIES
 
 
 <ul>
 <li>
 Business-minded with the ability to drive results
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Time-management skills with the ability to prioritize and multi-task
 </li>
 <li>
 Proven expertise in delivering stand out store experiences and customer service leveraging retail best practices
 </li>
 <li>
 Pro-actively identifies opportunities for growth and improvement, is always curious and pushing boundaries.
 </li>
 <li>
 Ability to identify talent, develop others, succession plan and promote candidates based on results
 </li>
 <li>
 Proven expertise in motivating, influencing and inspiring their team, stakeholders and functional partners
 </li>
 <li>
 Strong communication, presentation and facilitation skills
 </li>
 <li>
 Ability to work independently with autonomy
 
 
 </li>
 </ul>
 PERFORMANCE METRICS
 
 
 <ul>
 <li>
 Business KPIs - Sales, Comps, AUR, ATV, Conversion, Omni-channel
 </li>
 <li>
 People &ndash; Staffing, Retention, Performance management, Talent management
 </li>
 <li>
 Qualitative &ndash; Secret shop, Store experience, Internal audit
 </li>
 <li>
 Expense - Asset protection, Payroll, Relocation, Compliance
 </li>
 <li>
 Presentation - Floor set completion, Replenishment, Visual standards
 
 
 </li>
 </ul>
 
 
 Additional Information
 
 
 
 
 ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
 
 
 
 
 Additional Information
 
 
 
 
 ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
</div>

District Manager, Kuwait

مجموعة الطاير

<div></div><div>Bloomingdale's - Fashion RTW - Kuwait
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About the Role
Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
What You&rsquo;ll Be Doing
Functional Roles &amp; Responsibilities<ul><li> Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor</li><li> Analyse sales data to maximize sales on day to day basis</li><li> Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager</li><li> Ensure that the standards of grooming, presentation and professional conduct are set and maintained</li><li> Motivate team members to achieve shared goals and acknowledge team and individual successes</li><li> Ensure all new starters are inducted into the department team</li><li> Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department</li><li> Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action</li><li> Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand</li><li> Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas</li><li> Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,</li></ul> 
About You
Education/Certification and Continued Education<ul><li> High School qualification</li></ul>
Years of Experience<ul><li> 4 to 5 years retail sales or customer service experience</li></ul></div>

Supervisor

<div>Armani Fashion, The Avenues Mall 
 About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 
About the Role 
Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty. 
What You&rsquo;ll Be Doing 
Functional Roles &amp; Responsibilities<ul><li>
Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.</li><li>
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale</li><li>
Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.</li><li>
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.</li><li>
Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.</li><li>
Maintain personal grooming standards as advised by the Store Manager.</li><li>
Maintain clean and organized display, fitting rooms and stock areas.</li><li>
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.</li><li>
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.</li><li>
Recruit customers for the database, accurately entering their details on the POS system.</li><li>
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.</li></ul>
About You 
Education/Certification and Continued Education<ul><li>
High School qualification</li></ul>
Years of Experience<ul><li>
3 to 4 years retail sales or customer service experience</li></ul></div>

Sales Consultant

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking for an experienced and enthusiastic
 
 Area Manager with beauty background
 
 , who will grow the brand, ensure the delivery of exceptional operational, commercial, and customer service standards throughout multiple boutiques, drive sales through the performance and development of Boutique Managers and the Sales Team, and support the strategic expansion into Qatar and Kuwait, assuming responsibility for the successful establishment and ongoing operation management of these new markets.
 
 
 
 
 
 
 Brand - Aesop
 
 
 
 
 Location - Dubai
 
 (with frequent travel to Kuwait, Qatar)
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Sales Management
 
 
 <ul>
 <li>
 Develop strategies for the assigned location and individual boutiques in collaboration with Boutique Managers to increase boutique traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/boutique presence, and capture competitive market share and monitor the implementation of these strategies within the location.
 </li>
 <li>
 Lead the Boutique Managers to drive and maximize sales performance of the boutiques, consistently achieving the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
 </li>
 <li>
 Analyze the monthly performance of the boutiques within the assigned location, reporting current business trends to cover every aspect of the portfolio of boutiques and competitor performance to ensure an increase in market share.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Coordinates with principals to provide brand training tools and guidelines to the sales team to help ensure brand integrity, consistency, and compliance.
 </li>
 <li>
 Responsible for ensuring alignment across all assigned markets including operational standards, visual merchandising, marketing initiatives, and customer experience to ensure consistency and excellence across locations.
 </li>
 <li>
 Works with the respective Boutique Managers to ensure that all boutiques within the location deliver an exceptional customer service experience and create memorable moments by exceeding expectations, building meaningful and lasting customer relationships and increasing and retain customer loyalty
 </li>
 <li>
 Monitor the relationships with influencers and VICs during their visits to the boutiques and feedback to key stakeholders
 </li>
 <li>
 Resolves customer complaints when escalated from Boutique Managers and responds with corrective plans in a timely manner.
 </li>
 <li>
 Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.
 </li>
 <li>
 Conduct regular market visits to Shop-in-Shop locations and ensure proper brand exposure and overall alignment with brand guidelines, identify opportunities for improvement to strengthen brand presence.
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 
 
 
 <ul>
 <li>
 Consolidates &amp; analyzes sales reports on monthly basis, liaises with the Head of Retail to maximize stock potential and devises action plans with corrective measures.
 </li>
 <li>
 Analyzes current and future customer requirements by consolidating reports on product performance, buying trends and customer needs and provides input to the brand management team and Retail Management team.
 </li>
 </ul>
 
 
 
 
 
 Operation Management
 
 
 
 
 
 <ul>
 <li>
 Act as the subject matter expert on retail SOPs and company processes, educate and guide Boutique Managers to ensure common understanding and compliance.
 </li>
 <li>
 Responsible for the operational planning, coordination, and execution of new store openings, ensuring all locations are launched in alignment with brand standards, timelines, and business objectives.
 </li>
 <li>
 Recommend to the Head of Retail process improvements to Retail SOPs to increase efficiency and compliance.
 </li>
 <li>
 Conducts regular audits in all boutiques to ensure SOPs and standards are being implemented consistently.
 </li>
 <li>
 Ensures adherence to compliance requirements in all areas of operational activity, to all Company policies &amp; procedures, controls &ndash; mainly in relation to Health &amp; Safety, Audit Compliance, Loss Prevention, Security, Maintenance, and cash.
 </li>
 <li>
 Work with cross-functional teams in HQ like human resources, IT, procurement, logistics, retail projects, facility management, security, etc.to support the boutique's operations.
 </li>
 <li>
 Act as the custodian of incident management and ensure operational incidents are reported through the appropriate channels and is followed through for final resolution and appropriate action in coordination with relevant stakeholders
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Monitors and ensures effective allocation of staff resources and scheduling across different locations to drive sales and provide excellent customer service.
 </li>
 <li>
 Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 </li>
 <li>
 Works with the Boutique Managers to develop effective communication channels, monitor the implementation of daily boutique briefings, and communicate current business trends and relevant brand updates.
 </li>
 <li>
 Provide ongoing training and development to the Boutique Managers in relevant areas.
 </li>
 <li>
 Set retail KPIs, in coordination with the Head of Retail and cascade them to the team. Monitor teams&rsquo; performance against KPIs. Jointly with HR and boutique managers, ensure that trends of underperformance are formally addressed with clear and documented performance improvement plans.
 </li>
 <li>
 Work with the Boutique Managers to identify team members with potential for development and growth and work closely with HR on practical development plans.
 </li>
 <li>
 Model the brand image through grooming standards per the AS&amp;S grooming standards.
 </li>
 <li>
 Conduct monthly sessions with Boutique Managers to review performance and provide constructive, timely feedback.
 </li>
 <li>
 Ensure the integration and training of new joiners and the completion of the necessary reviews as per company guidelines.
 </li>
 <li>
 Work with the boutique managers and HRBP on all employee relations matters. Ensure employee-related incidents are reported in a timely manner for investigation and resolution.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 5+ years job related experience in beauty retail.
 </li>
 <li>
 Previous experience in Kuwait on the similar role is mandatory.
 </li>
 <li>
 Bachelor's degree or equivalent in Business, Marketing or any other related field.
 </li>
 <li>
 Extensive knowledge of Luxury beauty market trends and best practices.
 </li>
 <li>
 Previous experience in building, motivating and coaching large retail teams.
 </li>
 <li>
 Strong project management skills with ability to follow through and prioritize.
 </li>
 <li>
 Willing to travel frequently across assigned markets.
 </li>
 <li>
 Extensive knowledge of Retail SOPs and best practices.
 </li>
 <li>
 Understanding of UAE, Qatar and Kuwait market.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Fluent in English, Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 As the GCC's key player in luxury retail, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
 
 
 
 
 
 The key to our success is the team that works here - and we reward and celebrate success,
 
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
 
 
 
 
 
 
 
 NOTE -
 
 
 
 Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
 
 
 
 
</div>

Area manager - Aesop - Dubai

dasman gate

Job Title: Sales AssociateJob Summary:We are looking for a friendly and motivated Sales Associate to join our retail team. The Sales Associate will be responsible for providing excellent customer service, assisting customers in selecting products, and ensuring a positive shopping experience to help achieve sales targets.Key Responsibilities:Greet and welcome customers in a professional and friendly manner.Assist customers in finding and selecting products based on their needs.Explain product features, prices, and promotions clearly.Maintain product displays and keep shelves organized and stocked.Process sales transactions accurately and efficiently using the POS system.Handle customer inquiries, complaints, and returns with patience and professionalism.Collaborate with team members to meet and exceed store sales goals.Ensure the store environment is clean, tidy, and safe for customers and staff.Stay informed about new products, promotions, and store policies.Qualifications and Skills:Previous retail or customer service experience preferred but not required.Excellent communication and interpersonal skills.Strong sales and persuasion abilities.Ability to work well in a team environment.Basic math skills and experience handling cash transactions.Flexibility to work various shifts including weekends and holidays.Positive attitude, reliability, and professionalism.Job Type: Full-timeLanguage:<ul><li>English (Preferred)</li></ul>

Sales Associate

Explore 233+ Retail sales supervisor in Kuwait this September. Find roles across top companies and apply now to boost your career.

233 retail sales supervisor jobs IN Kuwait

Retail Sales Supervisor

Retail Sales Supervisor

District Manager, Kuwait

Supervisor

Sales Consultant

Area manager - Aesop - Dubai

Sales Associate