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retail store associate

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172846
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
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 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
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 Engage with customers to provide a high level of service and assist with their needs.
 </li>
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 Address basic customer complaints and escalate issues as needed.
 
 
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 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
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 Ensure that the store is well-organized and adheres to company visual merchandising standards.
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 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
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 </ul>
 Stock Management &amp; Inventory
 
 
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 Actively participate in receiving new shipments and restocking the store.
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 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
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 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
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 Stay updated on product information to make informed recommendations.
 
 
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 </ul>
 Cash Register Operation
 
 
 <ul>
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 Operate the cash register, process transactions, and follow company policies for handling payments.
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 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
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 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
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 <li>
 Exceptional customer service skills.
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 Attention to detail for maintaining store standards.
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 Ability to engage in upselling and cross-selling.
 
 
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 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
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 Previous experience in customer-facing roles, with a focus on providing excellent service.
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 Strong verbal communication and interpersonal skills to interact with customers effectively.
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 Ability to maintain high store standards, both in terms of product organization and cleanliness.
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 Experience in operating cash registers and following cash handling procedures.
 
 
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 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | M&S | UAE

Tamara

Role overview As an In-Store Operations Junior Associate, you'll support day-to-day offline execution across partner stores. You'll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. What you'll do <ul><li>Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.</li><li>Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.</li><li>Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.</li><li>Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.</li><li>Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.</li><li>Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).</li><li>Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.</li><li>Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.</li><li>Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.</li><li>Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.</li><li>Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.</li></ul> Success metrics (examples) <ul><li>Tickets/visits completed vs. plan</li><li>% stores passing audit/compliance thresholds</li><li>Training coverage rate at assigned stores</li><li>Time-to-close for simple store issues/tickets</li><li>Collateral availability (% stores with full, correct setup)</li><li>Report quality (on-time, complete, evidence attached)</li></ul> What you'll bring <ul><li>Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).</li><li>0-2 years experience; fresh graduates welcome.</li><li>Strong communication in Arabic and English; confident with store staff and supervisors.</li><li>Organized and detail-oriented; comfortable following checklists and SOPs.</li><li>Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.</li><li>KSA driver's license (required); willing to travel frequently within the city/region.</li></ul> Nice to have <ul><li>Experience in retail field ops, merchandising, or auditing.</li><li>Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).</li><li>Basic knowledge of POS/cashier workflows.</li></ul>

Instore Operations Associate

PARTY ZONE LLC

JOB SUMMARY. Strong experience in retail stores operations and customer service.&middot; Organizing all store operations and allocating responsibilities to colleagues to meet customer needs.&middot; Training new staff.&middot; Handling cash and credit card payments reports for Head Office.&middot; Overseeing product availability and pricing.&middot; Responding to customer complaints and queries in a professional manner.&middot; Maintain the neatness and cleanliness of the store.&middot; Organize displays ensuring shelves stock &amp; replenishing when necessary.&middot; Welcoming &amp; assisting customers to the store and answering their queries.&middot; Handling returns of merchandise.&middot; Assist with store inventory audits and stock ordering and receiving.REQUIREMENTS. Must have excellent communication in English.. Experienced in MS Word, Excel, POS system and Emails.. Experience with retail inventory and merchandising procedures.. Friendly and outgoing personality with a customer service focus.. Availability to work flexible shifts including weekends and public holidays.. Knowledge of issuing changes due receipts or refunds to customers.. Should be able to join immediately.. Candidates on a visit visa or cancelled visa will be given preference.. Candidate lives in Dubai.Job Type: Full-timePay: Up to AED3,000.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Retail sales: 3 years (Required)</li><li>Retail Assistant Incharge: 2 years (Required)</li></ul>

Retail Store Assistant Incharge

PUMA Group

<div>
 SPEED &amp; SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
 
 
 
 YOUR MISSION:
 
 
 
 <ul>
 <li>
 Actively communicate with customers in a friendly and helpful manner, promoting the PUMA brand and merchandise in trying to fulfill the customers&rsquo; needs and meet selling standards
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 Understand business needs and expectations to individually influence store objectives in sales, store environment, and business operations
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 Adhere to and consistently demonstrate behavior of all PUMA policies and procedures to ensure a consistent business setting for customers and employees
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 Be up to date and show understanding of product, PUMA procedures, and company initiatives to effectively communicate with customers and fellow PUMA team members
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 Adhere to and consistently demonstrate behavior of PUMA retail operations initiatives to strengthen PUMA International&rsquo;s competitive position within the marketplace.
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 Consistently participate and demonstrate understanding of store programs involving safety, operations, service and loss prevention to positively add to store&rsquo;s overall performance
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 Understand store merchandise, sales and operations related statistics to gain expected business knowledge and to positively add to overall store performance
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 Actively play a part and add to PUMA store standards on the sales floor and back areas including cleaning, maintenance, organization, product flow, store presentation and general consistency to help achieve store&rsquo;s objectives accurately and on time
 
 
 </li>
 </ul>
 
 YOUR TALENT:
 
 
 
 <ul>
 <li>
 First sales experience preferably in a fast pace retail environment
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 Passion for PUMA Brand
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 Customer-oriented, reliable and friendly personality
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 Strong team player
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 Excellent communication skills
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 Ability to learn fast
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 Computer literacy including basic knowledge about common MS programs
 
 
 </li>
 </ul>
 PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
 
 
 PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
</div>

Retail Sales Associate

Greenfix Property Care

A leading retail company in the Middle East is seeking a customer-focused individual for a role involving sales and inventory management. The ideal candidate will have a high school degree, proficiency in English, and experience in customer service, specifically in the retail of sports goods. Responsibilities include assisting customers, maintaining store appearance, and managing stock and transactions.

Retail Sales Associate - Upsell & Customer Experience

The Closet General Trading LLC

Responsibilities: 
<ul>
<li>Engage with customers in a friendly and professional manner, understanding their needs and providing personalized assistance.</li>
<li>Showcase product features and benefits to potential customers, actively promoting sales.</li>
<li>Maintain a clean and organized store environment, ensuring product displays are appealing and well-presented.</li>
<li>Handle customer inquiries, resolve complaints, and escalate issues when necessary.</li>
<li>Collaborate with team members to achieve sales targets and contribute to a positive work atmosphere.</li>
<li>Ability to manage basic store operations: processing shipment/transfers in a timely manner, merchandising goods on sales floor, maintaining perfect visual standards, aware of inventory/shortage concerns, communicate replenishment needs.</li>
<li>Schedule flexibility and dependability</li>
</ul>
 Qualifications:.
<ul>
<li>Arabic speaking is a plus</li>
<li>Can join Immediately</li>
<li>Minimum of 3 years' experience in Retail is a must</li>
<li>Preferably with excellent communication skills. (English )</li>
<li>Strong negotiation skills with the ability to resolve customer s issues and complaints.</li>
<li>Excellent Computer Knowledge: Microsoft excel and outlook.</li>
<li>Preferable excellent oral and written communication skills</li>
<li>Excellent communication and interpersonal skills. 
</li>
<li>Strong persuasive abilities and a customer-centric approach</li>
<li>Ability to work in a fast-paced environment and adapt to changing circumtances.</li>
<li>Positive attitude, self-motivated and a team player.</li>
</ul>

Luxury Retail Sales Associate

AMS International UAE

<div>
 
 Our client is a leading retail luxury group is looking to hire Sales/Senior sales Associates for UAE Location.
 
 
 Role and Responsibilities:
 
 <ul>
 <li>
 Understanding and providing assistance in satisfying customer needs &amp; queries about products, prices and services
 </li>
 <li>
 Advising customers on product ranges best suited to their needs
 </li>
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 Achieving the sales target and focus on increasing sales by using advanced sales techniques Focusing on Up selling/ Cross selling
 </li>
 <li>
 Maintaining customer relationships in order to build long term brand loyalty Handling new launches, promotion of products and visual merchandising Ensuring stock replenishment at all times
 </li>
 <li>
 Maintaining general cleanliness, hygiene standards and visual displays Implementing CRM at the store level and providing relevant feedback Coordinating with Customer Care Centre for after sales service
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 <li>
 Generating Daily Sales Report
 </li>
 <li>
 Following all company procedures in ordering, cash handling and other common practices Knowledge or Skills
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 </ul>
 
 Knowledge or Skills
 
 <ul>
 <li>
 Thorough knowledge of feature &amp; benefits of products and brands in the store
 </li>
 <li>
 Understanding of competing brands and prices
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 Well aware of internal procedures, processes and systems
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 </ul>
 
 Personality Traits
 
 <ul>
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 Good selling and presentation skills
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 <li>
 Excellent communication skills in English.
 </li>
 <li>
 Good personality and immaculately groomed
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 <li>
 Basic numerical ability &amp; IT skills
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 </ul>
 
 
</div>

Retail Sales Associate -Luxury Retail

Explore 1680+ Retail store associate in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.