retail supervisor

Sephora

<div>The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets. 
KEY ACCOUNTABILITIES<ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.</li><li>
Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul> 
Performance, Productivity &amp; Results Management:<ul><li>
Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements</li><li>
Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul> 
Management of Store Operations: Retail Operations:<ul><li>
Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul> 
Store Merchandising and Standards:<ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul> 
Customer and People:<ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.</li><li>
Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul> 
KPIs and deliverables:<ul><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling</li><li>
Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target</li><li>
Define, build, and follow up on people development plans in partnership with training and education</li></ul> 
Brand and Culture:<ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects</li><li>
Gatekeeper of retail communications and data to area and store teams</li></ul> 
SKILLS AND EXPERIENCE<ul><li>
Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.</li><li>
You have experience in Leadership &amp; management skills</li><li>
You have Commercial background and Saudi market awareness</li><li>
Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have Excellent communication skills</li><li>
You are Flexibility, adaptability &amp; creativity</li><li>
You have a Minimum of 4-6 years&rsquo; experience in sales, operations and/or services within the beauty/retail/ industry</li></ul> 
PERSONALITY<ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front</li><li>
High level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.</li><li>
Arabic &amp; English is a must</li><li>
You have a valid driving license</li></ul></div>

Retail Supervisor

Confidential

<div>
 
 
 OB ROLE
 
 
 
 
 Property Operations &amp; Tenant Management
 
 &ndash; The Retail Property Supervisor is responsible for the day-to-day management and supervision of retail properties, ensuring smooth operations, tenant satisfaction, facility maintenance, safety, and compliance. This includes overseeing on-site staff, coordinating vendors, conducting inspections, supporting leasing activities, tenant move-ins/move-outs, handling permitting processes, lease renewals, activations, events, finance coordination, and maintaining records to optimize the operational efficiency and overall value of the retail assets.
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Supervise and oversee daily operations of assigned retail properties, ensuring a clean, secure, and welcoming environment for tenants and visitors.
 </li>
 <li>
 Serve as the main point of contact for tenants regarding maintenance requests, facility issues, leasing queries, move-in/move-out processes, permitting, and general inquiries; ensure prompt resolution and maintain high tenant satisfaction.
 </li>
 <li>
 Conduct regular property inspections of retail units, common areas, and building systems; identify and report maintenance issues, safety hazards, or needed repairs.
 </li>
 <li>
 Coordinate and monitor all on-site maintenance, cleaning, security, and service vendor activities to ensure adherence to company standards and service agreements.
 </li>
 <li>
 Manage tenant lifecycle activities including lease renewals, activations, and event coordination in collaboration with mall management teams.
 </li>
 <li>
 Support leasing activities by preparing vacant units for occupancy, assisting with property tours, and coordinating documentation related to tenant onboarding and exit.
 </li>
 <li>
 Liaise with finance teams on rental collections, billing, and vendor payments, ensuring timely processing and accurate reporting.
 </li>
 <li>
 Maintain accurate records of maintenance activities, inspection findings, work orders, permits, vendor invoices, lease documentation, and tenant communications in the property management system.
 </li>
 <li>
 Assist with the implementation of health, safety, and security protocols, ensuring all legal and regulatory requirements are met.
 </li>
 <li>
 Supervise and guide on-site support staff (cleaners, maintenance, security, etc.), ensuring effectiveness and professionalism in all duties.
 </li>
 <li>
 Report urgent issues and incidents to the Retail Property Manager and support with incident investigations, escalations, and follow-ups as needed.
 </li>
 <li>
 Monitor and support the property&rsquo;s preventative maintenance schedule, ensuring timely execution and reducing potential disruptions.
 </li>
 <li>
 Contribute to tenant engagement initiatives, activations, and community events, fostering strong relationships and enhancing tenant retention.
 </li>
 <li>
 Assist the property management team with the preparation of occupancy, incident, financial, and maintenance reports.
 </li>
 <li>
 Stay updated on best practices in retail property and mall management, proactively suggesting improvements to operational processes.
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Property Management, Facilities Management, Business Administration, or a related field preferred.
 </li>
 <li>
 Certification in property or facilities management is an advantage.
 </li>
 </ul>
 
 
 Experience and Competencies
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in retail property supervision, mall management, facilities management, or a related role.
 </li>
 <li>
 Hands-on experience in tenant management including move-in/move-out processes, permitting, lease renewals, finance coordination, activations, and event management.
 </li>
 <li>
 Sound understanding of retail property operations, maintenance requirements, and tenant relationship management.
 </li>
 <li>
 Strong customer service focus and communication skills.
 </li>
 <li>
 Good organizational and record-keeping abilities.
 </li>
 <li>
 Ability to identify and resolve facility and operational issues proactively.
 </li>
 <li>
 Leadership skills and ability to supervise on-site teams effectively.
 </li>
 <li>
 Proficiency in MS Office and property management software.
 </li>
 <li>
 High level of reliability, professionalism, and team collaboration.
 </li>
 </ul>
 
 
</div>

OJS Mobile Trading L.L.C.

Sales &amp; Performance<ul><li>Supervise daily sales operations to ensure store targets and KPIs are achieved.</li><li>Motivate, coach, and support sales staff to maximize productivity and performance.</li><li>Monitor individual and team sales, providing guidance to meet or exceed goals.</li><li>Implement promotional activities and ensure proper execution on the sales floor.</li></ul>Customer Service<ul><li>Ensure excellent customer service standards are maintained at all times.</li><li>Handle escalated customer complaints and resolve issues professionally.</li><li>Monitor staff interaction with customers to ensure a positive shopping experience.</li></ul>Staff Management<ul><li>Schedule, assign, and oversee sales team duties.</li><li>Provide training and continuous development for sales staff.</li><li>Conduct performance evaluations and give constructive feedback.</li><li>Ensure company policies, procedures, and standards are followed by all staff.</li></ul>Operations &amp; Administration<ul><li>Monitor inventory levels and coordinate with the store manager for stock replenishment.</li><li>Ensure proper merchandising, product display, and store cleanliness.</li><li>Prepare daily/weekly/monthly sales and performance reports.</li><li>Assist in stock counts, audits, and loss prevention measures.</li></ul>Communication &amp; Coordination<ul><li>Act as the link between sales staff and higher management.</li><li>Communicate company goals, promotions, and updates to the team.</li><li>Coordinate with other departments (marketing, logistics, etc.) to support retail operations.</li></ul>Job Type: Full-timePay: RO400.000 - RO450.000 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>mobile phones and mobile accessories field: 3 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>

Retail Sales Supervisor

Sharaf DG Egypt

<div>
 
 Job Description:
 
 
 
 
 
 
 Sales Performance:
 
 
 <ul>
 <li>
 Achieve Team sales targets for products and services
 </li>
 <li>
 Drive the overall sales and operations performance by leading the team to meet monthly targets.
 </li>
 <li>
 Implement hourly sales programs and initiatives to maximize sales opportunities.
 </li>
 <li>
 Monitor local competitors&rsquo; activities and adjust strategies to maintain a competitive edge.
 </li>
 </ul>
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Address customer inquiries, complaints, and concerns professionally and effectively.
 </li>
 <li>
 Ensure Sales Executives and Promoters are consistently available on the sales floor to assist customers.
 </li>
 <li>
 Monitor and guide the team to approach and greet customers in a professional and welcoming manner.
 </li>
 <li>
 Foster a customer-first environment to enhance the shopping experience and customer satisfaction.
 </li>
 </ul>
 
 
 Team Leadership and Communication:
 
 
 <ul>
 <li>
 Assign daily tasks to Sales Executives and Promoters, ensuring clarity of roles and responsibilities.
 </li>
 <li>
 Communicate company promotional details, incentive programs, and sales goals to the team.
 </li>
 <li>
 Conduct daily team briefings to ensure alignment with store objectives and updates.
 </li>
 <li>
 Provide ongoing feedback and support to the team to enhance performance and morale.
 </li>
 </ul>
 
 
 Training and Development:
 
 
 <ul>
 <li>
 Ensure team members receive adequate training on store operating procedures, sales techniques, and product knowledge.
 </li>
 <li>
 Monitor training completion
 </li>
 <li>
 Provide on-the-job coaching to improve the team's sales skills and product expertise.
 </li>
 </ul>
</div>

<div>Who We Are
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.<h2 class="jobSectionHeader">
Role Overview: Store Supervisor &ndash; UAE Sports Retail</h2>
The Deputy Store Manager and Store Supervisor role supports store operations and sales performance for our leading sports retail outlets across the UAE. The position partners with the Store Manager to deliver an excellent customer experience, ensure consistent achievement of sales targets, drive team development, and maintain operations in line with company standards. This opportunity is ideal for an ambitious individual passionate about sports retail who seeks to lead by example and foster a high-performance, customer-centric environment.<h3 class="jobSectionHeader">
Key Responsibilities in Store Management and Supervision</h3><ul>
<li>Support the Store Manager in overseeing all daily shop floor and back-office activities.</li>
<li>Help achieve store financial objectives by preparing forecasts, scheduling staff, and analysing sales results.</li>
<li>Ensure team delivers outstanding customer service in line with the GMG customer promise.</li>
<li>Implement and monitor visual merchandising, inventory controls, and stock replenishment procedures.</li>
<li>Assist in driving promotional activity and new product launches to maximise sales opportunities.</li>
<li>Oversee compliance with company policies, UAE legal, health, and safety requirements.</li>
<li>Lead and support Store Manager in conducting regular performance reviews.</li>
<li>Address customer queries and complaints in a professional and timely manner.</li>
</ul><h4 class="jobSectionHeader">What We Look For in a Deputy Store Manager and Supervisor</h4><ul>
<li>Education: Minimum Bachelor&rsquo;s degree in Business, Retail Management, or a related field preferred.</li>
<li>Experience: At least 3 years in retail management or supervisory roles, ideally within a sports, fashion, or lifestyle brand environment.</li>
<li>Proven experience in leading teams and managing store operations in a high-volume retail setting.</li>
<li>Strong organisational, analytical, and communication skills with a proactive and positive attitude.</li>
<li>Solid understanding of customer needs and a strong customer service ethic.</li>
<li>Demonstrated ability to motivate and develop team members and to work with colleagues from diverse backgrounds.</li>
<li>Tech savvy and comfortable with retail management and point of sale systems.</li>
<li>Fluency in English required; knowledge of Arabic is an advantage.</li>
</ul><h5 class="jobSectionHeader">Why Join GMG&rsquo;s UAE Sports Retail Team?</h5><ul>
<li>Opportunity to grow within a leading international sports and lifestyle group with a strong retail reputation.</li>
<li>Dynamic and engaging work culture focused on teamwork and employee well-being.</li>
<li>Competitive salary package with attractive benefits.</li>
<li>Hands-on training, career progression support, and exposure to top global brands.</li></ul></div>

Store Supervisor | UAE Sports

NICE ONE | نايس ون

<div>
 Niceone is seeking a highly motivated and results-driven professional to join our team as an Area Supervisor specializing in perfumes. If you are passionate about fragrance, retail operations, and elevating the customer experience, this is your opportunity to lead, inspire, and make a significant impact within our retail network.
 
 
 Main Responsibilities for Perfume Area Supervisor
 
 
 <ul>
 <li>
 Area Operations Management: Supervise and coordinate daily activities across multiple perfume retail locations to ensure operational excellence and achieve sales goals.
 </li>
 <li>
 Team Leadership and Development: Recruit, train, mentor, and evaluate store staff, fostering a culture of collaboration, service, and continuous improvement.
 </li>
 <li>
 Fragrance Merchandising: Oversee the visual presentation and inventory of perfume displays, ensuring brand consistency and high standards of cleanliness and organization.
 </li>
 <li>
 Sales Performance Optimization: Monitor and analyze sales performance metrics, implementing action plans to enhance revenue and customer satisfaction across the assigned area.
 </li>
 <li>
 Customer Experience: Champion exceptional service, resolving escalated customer concerns, and ensuring every visitor enjoys a premium fragrance purchasing experience.
 </li>
 <li>
 Training and Product Knowledge: Lead product training sessions and ensure teams are up-to-date with the latest perfume trends, launches, and brand guidelines.
 </li>
 <li>
 Inventory and Loss Prevention: Maintain proper stock levels, conduct regular audits, and implement security procedures to minimize loss and safeguard assets.
 </li>
 <li>
 Reporting and Communication: Prepare performance and operations reports, and communicate insights proactively to upper management.
 
 
 </li>
 </ul>
 
 Key Skills And Qualifications For Perfume Area Supervisor
 
 
 
 <ul>
 <li>
 Leadership Abilities: Demonstrated experience leading diverse teams in a retail or hospitality environment, inspiring high performance and accountability.
 </li>
 <li>
 Perfume and Fragrance Expertise: Strong understanding of fragrance brands, olfactory families, and the luxury retail market; prior experience in a perfume-related role preferred.
 </li>
 <li>
 Operational Skills: Proficiency in multi-site operations, visual merchandising standards, and retail inventory management.
 </li>
 <li>
 Sales Acumen: Proven track record of achieving or surpassing sales targets, with strong analytical skills to drive business growth.
 </li>
 <li>
 Customer Focus: Exceptional interpersonal and problem-solving skills, dedicated to delivering memorable customer experiences.
 </li>
 <li>
 Effective Communication: Clear, respectful communication style; fluency in English required, Arabic is a plus.
 </li>
 <li>
 Organizational Skills: Excellent ability to prioritize, manage time, and execute strategic plans across multiple locations.
 </li>
 <li>
 Tech Savvy: Comfort with retail management systems, Microsoft Office, and digital reporting tools.
 
 
 </li>
 </ul>
 
 Preferred Experience And Educational Background For Perfume Area Supervisor
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, Marketing, or a related field is preferred.
 </li>
 <li>
 3+ years of supervisory experience in retail, luxury goods, or fragrance sector.
 </li>
 <li>
 Demonstrated history of team-building and developing high-performing staff.
 </li>
 <li>
 Experience in analyzing sales trends and implementing area-wide action plans.
 
 
 </li>
 </ul>
 
 Benefits and Growth Opportunities for Perfume Area Supervisor
 
 
 
 <ul>
 <li>
 Competitive Compensation: Attractive salary package and performance-based incentives.
 </li>
 <li>
 Professional Development: Access to ongoing training in product knowledge, leadership, and retail best practices.
 </li>
 <li>
 Career Advancement: Opportunities to grow within a leading and innovative retail organization.
 </li>
 <li>
 Inclusive Culture: Work in a supportive, gender-inclusive environment that values diversity and individual contributions.
 
 
 </li>
 </ul>
 Apply for the Perfume Area Supervisor Role
 
 
 If you possess a passion for fragrances, the drive to lead teams to new heights, and a commitment to operational excellence in retail, we invite you to apply. Join Niceone, and help us deliver exceptional perfume experiences while advancing your career in the fragrance industry.
</div>

Perfume Area Supervisor

A.A Joyland (Pvt) Ltd

AA Joyland Pvt. Ltd. is looking for the position of Operations Supervisor for our new project Prisma Mall - Gujranwala.Position: Supervisor - Prisma MallQualification: Minimum BachelorsSalary: 45000 - 50000Experience: 2 years in retailJob Duties:* Manage daily operations* Assigned staff duties* Manage daily attendance &amp; overtime* School &amp; Birthdays event executions* Address Customer QueriesInterested candidates may share their CVS at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Operations Supervisor (Prisma Mall)

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