retail supervisor

Sephora

<div>The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets. 
KEY ACCOUNTABILITIES<ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.</li><li>
Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul> 
Performance, Productivity &amp; Results Management:<ul><li>
Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements</li><li>
Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul> 
Management of Store Operations: Retail Operations:<ul><li>
Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul> 
Store Merchandising and Standards:<ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul> 
Customer and People:<ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.</li><li>
Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul> 
KPIs and deliverables:<ul><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling</li><li>
Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target</li><li>
Define, build, and follow up on people development plans in partnership with training and education</li></ul> 
Brand and Culture:<ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects</li><li>
Gatekeeper of retail communications and data to area and store teams</li></ul> 
SKILLS AND EXPERIENCE<ul><li>
Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.</li><li>
You have experience in Leadership &amp; management skills</li><li>
You have Commercial background and Saudi market awareness</li><li>
Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have Excellent communication skills</li><li>
You are Flexibility, adaptability &amp; creativity</li><li>
You have a Minimum of 5-7 years&rsquo; experience in sales, operations and/or services within the beauty/retail/ industry</li></ul> 
PERSONALITY<ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front</li><li>
High level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.</li><li>
Arabic &amp; English is a must</li><li>
You have a valid driving license</li></ul></div>

Retail Supervisor

<div>
 
 
 Responsibilities:
 
 
 
 &bull; Conduct regular store visits to ensure proper AC product display, pricing, and promotions
 
 
 &bull; Monitor inventory, report shortages, and maintain store hygiene standards
 
 
 &bull; Train and coach store staff on product knowledge, sales techniques, and promotions
 
 
 &bull; Analyze sales data, identify growth opportunities, and drive store performance
 
 
 &bull; Track competitor activities, consumer trends, and customer feedback
 
 
 &bull; Submit structured reports on store visits and market insights
 
 
 &bull; Communicate company strategies and policies to retail partners
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 3-5 years in retail sales/management (appliances/AC preferred)
 
 
 &bull; Strong AC product knowledge, sales coaching, and market analysis
 
 
 &bull; Fluent in Arabic and English, accept to work in central region or western region in KSA
 
 
 &bull; Diploma/Bachelor's degree in Business/Marketing preferred
 
</div>

DHL Express

<div>
 
 Come Join The World&rsquo;s Most International Company
 
 
 
 
 DHL Express has anopening for a Retail Supervisor in Kuwait
 
 . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
 
 
 As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL&rsquo;s products and value-added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
 </li>
 <li>
 Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
 </li>
 <li>
 Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
 </li>
 <li>
 Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
 </li>
 <li>
 Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
 </li>
 <li>
 Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
 </li>
 <li>
 Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
 </li>
 <li>
 Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
 </li>
 <li>
 Cultivating retail partnerships to enhance market presence.
 </li>
 <li>
 Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
 </li>
 <li>
 Promote a proactive work environment that encourages teamwork and optimal performance.
 </li>
 <li>
 Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
 </li>
 <li>
 Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
 </li>
 <li>
 Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
 </li>
 <li>
 Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
 </li>
 <li>
 Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
 </li>
 <li>
 Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience/qualification.
 </li>
 <li>
 Minimum of 3-4 years of experience in retail sales role.
 </li>
 <li>
 Strong people management and coaching skills.
 </li>
 <li>
 Strong mathematical and analytical skills .
 </li>
 </ul>
</div>

Retail Sales Supervisor

<div>COME JOIN THE WORLD&rsquo;S MOST INTERNATIONAL COMPANY
DHL Express has anopening for a Retail Supervisor in Kuwait. In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL&rsquo;s products and value-added services.
Key Responsibilities:<ul><li>
Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.</li><li>
Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.</li><li>
Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.</li><li>
Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.</li><li>
Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.</li><li>
Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.</li><li>
Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.</li><li>
Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.</li><li>
Cultivating retail partnerships to enhance market presence.</li><li>
Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.</li><li>
Promote a proactive work environment that encourages teamwork and optimal performance.</li><li>
Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.</li><li>
Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.</li><li>
Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.</li><li>
Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.</li><li>
Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.</li><li>
Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.</li></ul>
Qualifications &amp; Requirements:<ul><li>
Bachelor&rsquo;s Degree or equivalent experience/qualification.</li><li>
Minimum of 3-4 years of experience in retail sales role.</li><li>
Strong people management and coaching skills.</li><li>
Strong mathematical and analytical skills .</li></ul></div>

Staples

<div>Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately.
 After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
<ul><li>Flexible part time hours or full-time (depending on the store&rsquo;s needs), generous paid time off, weekly pay and career development program
</li><li>Associate discounts on in-store and online merchandise, services and warranty plans
</li><li>Discounts at hundreds of retailers, restaurants and more
</li><li>401(k) plan with a company match
</li><li>Dental and vision insurance, full-time eligible for medical coverage
</li><li>And many more benefits
</li><li>Compensation based on qualifications and experience
</li></ul>Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
<ul><li>Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer
</li><li>Own weekly sales and merchandising activities
</li><li>Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store
</li><li>Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned
</li><li>Remain available and always support an engaging environment
</li><li>Complete daily tasks for merchandising and sales opportunities within the store
</li><li>Assist with completing and delegating operational tasks in partnership with the GM
</li><li>Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback
</li><li>Be flexible to perform other duties as assigned
</li></ul>Essential skills and experience:
<ul><li>Able to work a flexible schedule based on the store&rsquo;s needs
</li><li>1+ year experience selling retail products or services
</li><li>Must be able to and want to engage with customers and understand their needs
</li><li>Effective communication skills, organization, and adaptive to changing business priorities
</li><li>Experience coaching a team and/or supervising others
</li><li>Ability to work cooperatively in a high paced and sometimes stressful environment
</li><li>Manage conflict in a reasonable, nonconfrontational and cooperative manner
</li><li>Ability to act with honesty and integrity regarding customer and business information
</li><li>Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously
 </li></ul>Staples does not sponsor applicants for work visas for this position.</div>
 <div><div>The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what&rsquo;s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
</div><div>Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
<div>Click here to learn more about the employee benefits, programs and perks offered at Staples!
<div><div>Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. 
</div><div></div> 
<div>Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
</div></div><div>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
</div><div>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div></div></div>

Sharaf DG Egypt

<div>
 
 Job Description:
 
 
 
 
 
 
 Sales Performance:
 
 
 <ul>
 <li>
 Achieve Team sales targets for products and services
 </li>
 <li>
 Drive the overall sales and operations performance by leading the team to meet monthly targets.
 </li>
 <li>
 Implement hourly sales programs and initiatives to maximize sales opportunities.
 </li>
 <li>
 Monitor local competitors&rsquo; activities and adjust strategies to maintain a competitive edge.
 </li>
 </ul>
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Address customer inquiries, complaints, and concerns professionally and effectively.
 </li>
 <li>
 Ensure Sales Executives and Promoters are consistently available on the sales floor to assist customers.
 </li>
 <li>
 Monitor and guide the team to approach and greet customers in a professional and welcoming manner.
 </li>
 <li>
 Foster a customer-first environment to enhance the shopping experience and customer satisfaction.
 </li>
 </ul>
 
 
 Team Leadership and Communication:
 
 
 <ul>
 <li>
 Assign daily tasks to Sales Executives and Promoters, ensuring clarity of roles and responsibilities.
 </li>
 <li>
 Communicate company promotional details, incentive programs, and sales goals to the team.
 </li>
 <li>
 Conduct daily team briefings to ensure alignment with store objectives and updates.
 </li>
 <li>
 Provide ongoing feedback and support to the team to enhance performance and morale.
 </li>
 </ul>
 
 
 Training and Development:
 
 
 <ul>
 <li>
 Ensure team members receive adequate training on store operating procedures, sales techniques, and product knowledge.
 </li>
 <li>
 Monitor training completion
 </li>
 <li>
 Provide on-the-job coaching to improve the team's sales skills and product expertise.
 </li>
 </ul>
</div>

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