rooms & guest services operations manager

Marriott International

<div>Additional Information 
Job Number25171179 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Head Concierge ( Saudi National )

<div>Additional Information 
Job Number25162451 
Job CategoryRooms &amp; Guest Services Operations 
LocationCairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
 Policies and Procedures<ul>
<li>Maintain confidentiality of proprietary materials and information.</li>
<li>Follow company and department policies and procedures.</li>
<li>Protect the privacy and security of guests and coworkers.</li>
<li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li>
<li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li>
<li>Perform other reasonable job duties as requested by Supervisors.</li></ul>
Guest Relations<ul>
<li>Address guests' service needs in a professional, positive, and timely manner.</li>
<li>Assist other employees to ensure proper coverage and prompt guest service.</li>
<li>Thank guests with genuine appreciation and provide a fond farewell.</li>
<li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.</li>
<li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li>
<li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li>
<li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).</li></ul>
Communication<ul>
<li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li>
<li>Speak to guests and co-workers using clear, appropriate and professional language.</li>
<li>Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).</li>
<li>Talk with and listen to other employees to effectively exchange information.</li>
<li>Provide assistance to coworkers, ensuring they understand their tasks.</li>
<li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li></ul>
Assists Management<ul>
<li>Coordinate tasks and work with other departments to ensure that the department runs efficiently.</li>
<li>Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.</li></ul>
Working with Others<ul>
<li>Support all co-workers and treat them with dignity and respect.</li>
<li>Develop and maintain positive and productive working relationships with other employees and departments.</li>
<li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li>
<li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li></ul>
Quality Assurance/Quality Improvement<ul>
<li>Comply with quality assurance expectations and standards.</li></ul>
Physical Tasks<ul>
<li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li>
<li>Enter and locate work-related information using computers and/or point of sale systems.</li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li></ul>
Check-in/Check-out<ul>
<li>Assign room according to guest request and preferences whenever possible.</li>
<li>Accommodate requests for room changes when possible.</li>
<li>Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.</li>
<li>Communicate to appropriate staff that there are guests that are waiting for an available room.</li>
<li>Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.</li>
<li>Review out-of-order rooms daily to determine status and estimated date for return to room inventory.</li>
<li>Review requests for late check-outs and approve according to occupancy.</li>
<li>Ensure rates match market codes and that any exceptions are documented and include an explanation.</li>
<li>Verify and adjust billing for guests.</li>
<li>Pre-register designated guests and prepare key packets.</li>
<li>Organize and coordinate check-in/pre-registration procedures for arriving groups.</li>
<li>File guest paperwork or documentation.</li>
<li>Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).</li>
<li>Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.</li>
<li>Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.</li>
<li>Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.</li>
<li>Clear departures in computer system to document that rooms are no longer occupied.</li></ul>
Reservations/Blocking Rooms<ul>
<li>Identify any over-commitments by room type (e.g., bedding, view, size).</li>
<li>Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).</li>
<li>Perform duplicate reservation checks.</li>
<li>Confirm reservations and cancellations.</li></ul>
Reports/Recordkeeping<ul>
<li>Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.</li>
<li>Maintain and update database containing preferences of repeat and VIP guests.</li></ul>
Guest Services<ul>
<li>Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.</li>
<li>Follow up with guests to ensure their requests or problems have been met to their satisfaction.</li>
<li>Receive, record, and relay messages accurately, completely, and legibly.</li></ul> 
CRITICAL COMPETENC
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Rooms Control Manager

<div>Additional Information 
Job Number25171910 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

<div>Additional Information 
Job Number25171179 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
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Concierge-Chief

<div>Additional Information 
Job Number25167611 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
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Dir-Rooms-A

<div>Additional Information 
Job Number25172088 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarit&agrave; in tutto il mondo. In qualit&agrave; di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una &quot;Meravigliosa ospitalit&agrave;, sempre&quot;, offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che &egrave; sinonimo di ospitalit&agrave; in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunit&agrave; di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te. 
<div>
 
JW Marriott fa parte del portfolio di lusso di Marriott International ed &egrave; composto da oltre 100 bellissime propriet&agrave; in citt&agrave; d'accesso e in localit&agrave; turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di s&eacute;, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunit&agrave; e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunit&agrave; di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: &egrave; questo il nostro The JW Treatment&trade;. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.</div></div></div>

Guest Experience Expert

Dubai Creek Golf & Yacht Club

<div><div>Summary<div>
Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Rooms Manager &ndash; Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.
Job Summary
As a Rooms Manager - Villas at Dubai Creek Resort, you will lead our Villa Operation team. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt&rsquo;s high service standards.
Key Responsibilities:<ul><li>
Supervise and lead Villa Operation Team, butler service and bell services</li><li>
Ensure seamless check-in/check-out processes and handle guest requests efficiently</li><li>
Train and mentor Villa Operation Team to provide exceptional customer service</li><li>
Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience</li><li>
Monitor Villa inventory, occupancy levels, and revenue management strategies</li><li>
Handle billing, payments, and financial transactions accurately</li><li>
Maintain compliance with Hyatt policies, brand standards, and safety procedures</li><li>
Resolve guest concerns promptly and professionally</li></ul></div></div><div>
Qualifications<div>
Requirements:<ul><li>
Previous experience as a Guest Service Manager/Front Office Manager or similar progressive leadership roles in the hospitality industry.</li><li>
Strong leadership, communication, and problem-solving skills</li><li>
Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
A degree in Hospitality Management or a related field is preferred</li></ul></div></div></div>

ROOMS MANAGER – VILLAS

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