rooms division manager

Paradise Inn Group

<div><div>About the Job:</div><div>
The Rooms Division Manager is responsible for Executive Housekeeping and Front Office. Rooms Division manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard, and Night Management. 
 
Location: Alexandria, Egypt 
 
Benefits:</div><ul><li>
 Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life coverage.</li></ul><div> 

Rooms Division Manager Job Duties:</div><ul><li>
Oversee and manage all operations within the hotel's guest rooms including arrivals, departures, reservations, and housekeeping services.</li><li>
Develop and implement new policies, procedures, and practices to enhance guest satisfaction and improve efficiency.</li><li>
Coordinate with other departments such as sales, food and beverage, and maintenance to provide exceptional guest experiences.</li><li>
Train, supervise, and mentor front desk agents, housekeeping staff, and other team members to ensure the highest level of professionalism and productivity.</li><li>
Monitor and analyze occupancy rates, room revenue, and expenses to achieve budget goals and develop strategies to increase profits.</li><li>
Manage and maintain inventory of guest supplies and ensure the hotel is always well-stocked with all necessary amenities.</li><li>
Work closely with security to ensure that all guest rooms are safe and secure and comply with applicable regulations and laws.</li><li>
Ensure the hotel is compliant with health and safety regulations, and work to promote a healthy and safe work environment for all staff.</li></ul><div></div><div> 
Experience and Education Requirements:</div><ul><li>
Bachelor's degree in hospitality management, business administration, or a related field.</li><li>
Additionally, they require at least three to five years of experience working in the hospitality industry with a focus on front desk operations, housekeeping, and concierge services.</li></ul><div> 

About Paradise Inn Group:</div><ul><li>
Luxury hotel dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel, Near to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Rooms Division Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

Duty Manager

Nawy

<div>
 <ul>
 <li>
 Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction
 </li>
 <li>
 Develop and implement innovative strategies to maximize room revenue and occupancy
 </li>
 <li>
 Manage the Rooms Division budget, forecasting, and financial performance
 </li>
 <li>
 Lead, train, and mentor the front office, housekeeping, and concierge teams
 </li>
 <li>
 Analyze guest feedback and market trends to enhance services and improve guest experiences
 </li>
 <li>
 Collaborate with other departments to ensure seamless service delivery and efficient operations
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or related field
 </li>
 <li>
 5+ years of experience in hotel management, with a focus on rooms operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Proven financial acumen, with experience in budgeting and revenue management
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 </ul>
</div>

Director of Rooms

Nawy Real Estate

<div><ul><li>Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction.</li>
<li>Develop and implement innovative strategies to maximize room revenue and occupancy.</li>
<li>Manage the Rooms Division budget, forecasting, and financial performance.</li>
<li>Lead, train, and mentor the front office, housekeeping, and concierge teams.</li>
<li>Analyze guest feedback and market trends to enhance services and improve guest experiences.</li>
<li>Collaborate with other departments to ensure seamless service delivery and efficient operations.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Hospitality Management or related field.</li>
<li>5+ years of experience in hotel management, with a focus on rooms operations.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proven financial acumen, with experience in budgeting and revenue management.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li></ul></div>

Kempinski Hotels

Front Office Manager Department: Rooms Division, Front Office & Guest ServicesEmployment Type: Permanent - Full TimeLocation: United Arab Emirates - Dubai Description Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Key Responsibilities <ul><li>Involvement in budget preparations and responsible for profit & loss</li><li>Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li><li>Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li><li>Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li><li>Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li><li>Conduct interviews with future employees.</li><li>Identify training needs, develop and manage performance.</li><li>Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li><li>Manage all operational tasks as well as their respective delegation and follow-up.</li><li>Carry out disciplinary actions in line with company procedures.</li><li>Re-evaluate work flows to improve and optimise organisation.</li><li>Implement and evaluate procedures and policies.</li><li>Ensure clear communication within departments.</li><li>Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li><li>Organise regular departmental meetings.</li><li>Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.</li><li>Conduct daily walk throughs to ensure quality standards.</li><li>Maintain high visibility with guests and employees, handle customers' complaints and take corrective action.</li><li>Set short term and long term measurable objectives to continually improve service levels.</li><li>Responsible for maintaining 85% scoring for LQA inspections.</li><li>Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li><li>Manager on Duty weekdays and weekends.</li><li>Rooms Division responsibility in their absence.</li><li>Pre-Opening tasks and responsibilities where applicable.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise <ul><li>Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management</li><li>Three (3) years relevant experience in a similar position in a renown international hotel brand</li><li>International experience in a 5 star property</li><li>Ability to work and communicate in a multinational environment:</li><li>Local language - excellent oral and written skills (where applicable)</li><li>English - excellent oral and written skills</li><li>Additional language - beneficial</li><li>Motivating, guiding and empowering</li><li>Planning, organisational and analytical skills</li><li>Excellent communication skills</li><li>Very good knowledge of Microsoft Office applications</li><li>Excellent Opera knowledge</li></ul> About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NY5SII5lvVcbYeOf6crrD7Hx" width="0" height="0" />

Front Office Manager

Sofitel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Job Description
We are seeking a highly skilled and motivated Rooms division Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our housekeeping &amp; Front office staff.<ul><li>
Design, develop, and deliver engaging training programs for housekeeping &amp; Front office staff at all levels based on LQA &amp; Brand standards.</li><li>
Assess training needs and create customized curricular to address skill gaps and improve overall performance</li><li>
Conduct regular evaluations of training effectiveness and make necessary adjustments to programs</li><li>
To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities</li><li>
Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible</li><li>
Collaborate with department heads to align training initiatives with operational requirements and hotel objectives</li><li>
Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&amp;Q Dept to cover HK &amp; FO SOPs including Opera cloud, Concierge and Room cleaning procedures.</li><li>
Monitor and report on training metrics to demonstrate ROI and identify areas for improvement</li><li>
Foster a culture of continuous learning and professional development within the Rooms department</li><li>
Collaborate closely with Learning &amp; quality department to monitor the progress of rooms department to be in full compliance with brand &amp; Local standards as well as company Programs.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li><li>
Minimum 5 years of experience in Rooms, with at least 3 years in leading position</li><li>
Professional certification such as Certified Hospitality Trainer is preferred</li><li>
Strong leadership and management skills with the ability to motivate and inspire teams</li><li>
Excellent communication and presentation skills in both English and Arabic</li><li>
Proficiency in training methodologies and adult learning principles</li><li>
In-depth knowledge of housekeeping &amp; FO best practices and hospitality industry standards</li><li>
Demonstrated ability to design and implement effective training programs</li><li>
Strong analytical and problem-solving skills to assess training needs and measure outcomes</li><li>
Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms</li><li>
Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene</li></ul> 

Additional Information 
Ability to work well under pressure in a fast paced environment 
Excellent communication skills and a professional presentation 
Ability to work cohesively with fellow colleagues as part of a team 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Rooms Division Trainer

Kempinski Hotel

<div> Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. </div> <ul> <li> Involvement in budget preparations and responsible for profit &amp; loss</li> <li> Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li> <li> Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li> <li> Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li> <li> Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li> <li> Conduct interviews with future employees.</li> <li> Identify training needs, develop and manage performance.</li> <li> Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li> <li> Manage all operational tasks as well as their respective delegation and follow-up.</li> <li> Carry out disciplinary actions in line with company procedures.</li> <li> Re-evaluate work flows to improve and optimise organisation.</li> <li> Implement and evaluate procedures and policies.</li> <li> Ensure clear communication within departments.</li> <li> Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li> <li> Organise regular departmental meetings.</li> <li> Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li> <li> Conduct daily walk throughs to ensure quality standards.</li> <li> Maintain high visibility with guests and employees, handle customers complaints and take corrective action.</li> <li> Set short term and long term measurable objectives to continually improve service levels.</li> <li> Responsible for maintaining 85% scoring for LQA inspections.</li> <li> Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li> <li> Manager on Duty weekdays and weekends.</li> <li> Rooms Division responsibility in their absence.</li> <li> Pre-Opening tasks and responsibilities where applicable.</li> </ul> <div> </div>

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