rooms division manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue &ndash; find the best of both big city adventure and a tropical getaway &ndash; arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It&rsquo;s all set against the Miami skyline overlooking the city&rsquo;s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
 
 
 Four Seasons Hotel Miami is looking for
 
 Front Desk Manager
 
 who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
 
 
 
 Four Seasons Hotel Miami
 
 
 
 Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami&rsquo;s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center &amp; Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak &amp; Bar, and connects guests to Miami&rsquo;s most alluring and vibrant destinations recommended by in-house experts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
 </li>
 <li>
 The ability to ensure a smooth operation of registration and cashiering functions of the Front Office.
 </li>
 <li>
 The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
 </li>
 <li>
 The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.
 </li>
 <li>
 The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
 </li>
 <li>
 The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
 </li>
 <li>
 The ability to escort VIP and return guests to their rooms.
 </li>
 <li>
 The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
 </li>
 <li>
 The ability to handle guest complaints and keep management informed as necessary.
 </li>
 <li>
 The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
 </li>
 <li>
 The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
 </li>
 <li>
 The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
 </li>
 <li>
 The ability to ensure maximization of revenues and control of expenses in all areas under control.
 </li>
 <li>
 The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
 </li>
 <li>
 The ability to respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 The ability to perform other tasks or projects as assigned by hotel management and staff.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 College degree.
 </li>
 <li>
 Five years hotel experience including rooms and food and beverage.
 </li>
 <li>
 Computer experience.
 </li>
 <li>
 Reading, writing and oral proficiency in the English language.
 </li>
 <li>
 Three years department head in Rooms Division.
 </li>
 <li>
 Strong supervisory and managerial skills.
 
 
 </li>
 </ul>
 
 Benefits Four Season Employees Enjoy
 
 
 
 <ul>
 <li>
 Energizing Employee Culture where you are encouraged to be your true self!
 </li>
 <li>
 Comprehensive learning and development programs to help you master your craft.
 </li>
 <li>
 Inclusive and diverse employee engagement events all year-round.
 </li>
 <li>
 Exclusive discount and travel programs with Four Seasons
 </li>
 <li>
 Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 <ul>
 <li>
 https://www.youtube.com/watch?v=lzq78MIkT2s&amp;t=3s
 </li>
 <li>
 https://www.instagram.com/fsmiami/?hl=en
 </li>
 <li>
 https://www.instagram.com/edgemiami/?hl=en
 </li>
 <li>
 https://www.fourseasons.com/miami
 </li>
 <li>
 https://twitter.com/fsmiami?lang=en
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 
 
 US work authorization is required.
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Front Office Manager

Omni Hotels & Resorts

<div>
 
 The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
 
 
 
 
 
 Omni Orlando&rsquo;s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
 
 
 
 
 
 
 Job Purpose:
 
 To be directly responsible for the overall management of the Rooms Division which covers Front Office, Housekeeping, Guest Services, Reservation operations, and Loss Prevention.
 
 
 
 
 
 
 
 
 Essential Functions:
 
 
 <ul>
 <li>
 Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
 </li>
 <li>
 Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
 </li>
 <li>
 Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
 </li>
 <li>
 Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
 </li>
 <li>
 Maintains close communication with the Resort Manager and other department/division heads.
 </li>
 <li>
 Recommends programs for the motivation and development of staff.
 </li>
 <li>
 Assists in developing annual budget and action plans, including annual objectives.
 </li>
 <li>
 Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
 </li>
 <li>
 Conducts daily review of Rooms Division hotel operations with Department Heads.
 </li>
 <li>
 Attends hotel operational meetings, room&rsquo;s departmental meetings, and associate-related events.
 </li>
 <li>
 Reviews annual objectives composed by department heads and monitors progress to completion over coming year.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
 </li>
 <li>
 Background in Rooms Operations
 </li>
 <li>
 Exceptional management skills with a proven track record in mentoring/leading a successful team.
 </li>
 <li>
 Ability to budget and forecast productivities and direct expenses.
 </li>
 <li>
 Ability to establish and maintain relationships with vendors, community and organizations.
 </li>
 <li>
 Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
 </li>
 <li>
 College degree in hotel &amp; restaurant management, or equivalent.
 </li>
 <li>
 Flexible schedule to include weekends and holidays.
 </li>
 <li>
 Ability to communicate effectively and professionally.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Ability to work independently and within a team environment.
 </li>
 <li>
 Must be detail oriented, extremely organized and punctual.
 </li>
 <li>
 Must be professionally polished.
 </li>
 </ul>
 
 
 
 
 
 Omni Hotels &amp; Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels &amp; Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 
 
</div>

Director of Rooms

CIVANA Wellness Resort & Spa

<div>
 CIVANA&rsquo;s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
 
 
 
 ACCOLADES
 
 
 
 <ul>
 <li>
 2026 Newsweek&rsquo;s World&rsquo;s Most Extraordinary Spas
 </li>
 <li>
 2026 The Zoe Report Readers&rsquo; Choice Awards: #5 Best U.S. Yoga Retreat
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020 Travel &amp; Leisure World's Best Award - Top 10 Destination Spa
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
 </li>
 <li>
 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
 </li>
 <li>
 2025, 2024, 2023, 2022 U.S. News &amp; World Report - Best Hotels in the US
 </li>
 <li>
 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
 </li>
 <li>
 2024 Reader&rsquo;s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
 </li>
 <li>
 2024, 2023, 2022 OpenTable Diners' Choice Award
 </li>
 <li>
 2023 Women&rsquo;s Health Travel Awards - Best Yoga Retreat in the World
 </li>
 <li>
 2023 Men&rsquo;s Health Travel Awards - Top Relaxation Destination
 </li>
 <li>
 AAA Four Diamond Rating
 </li>
 <li>
 AAA Inspector&rsquo;s Best of Housekeeping Award
 
 
 </li>
 </ul>
 
 WHY YOU&rsquo;LL LOVE WORKING AT CIVANA
 
 
 
 <ul>
 <li>
 Affordable health insurance starting the 1st of the month following hire date
 </li>
 <li>
 Complimentary shift meal
 </li>
 <li>
 Complimentary access to wellness classes &amp; programming
 </li>
 <li>
 Generous Team Member &amp; Friends &amp; Family Resort rates and discounts
 </li>
 <li>
 401K Retirement Plan with Matching
 
 
 </li>
 </ul>
 Director of Guest Experience will oversee all guest journey touchpoints including pre-arrival, arrival, visit, housekeeping, departure, and post departure. They will lead the rooms team to provide high-level customer service and exceptional hospitality to guests, handling client issues and concerns in a positive and timely manner creating a seamless and memorable service experience, from pre-arrival to departure. They will work to direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Experience and Satisfaction, Experience Planning, Guest Registration, Service Recovery, Transportation, housekeeping and Bell Staff.
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Oversee and ensure delivery of CIVANA brand standards in Reservations, Pre-Arrival, Arrival, Departure, housekeeping and Transportation services
 </li>
 <li>
 Lead, manage, and hold accountable (LMA) the Rooms and Transportation teams to achieve operational excellence
 </li>
 <li>
 Develop and execute training programs to ensure brand compliance across all touchpoints
 </li>
 <li>
 Conduct regular audits to maintain consistency in service delivery
 </li>
 <li>
 Own the guest feedback loop, including follow-up and resolution to ensure guest satisfaction and continuous improvement
 </li>
 <li>
 Manage the Rooms and Transportation departmental P&amp;L to achieve financial targets
 </li>
 <li>
 Collaborate cross-functionally with other departments to ensure a seamless guest journey
 </li>
 <li>
 Implement and refine operational procedures that enhance the guest experience while maintaining efficiency
 </li>
 <li>
 Support strategic planning for the Rooms division, including resource planning and capital improvements
 </li>
 <li>
 Serve as Manager on Duty as assigned
 </li>
 <li>
 Ensure all public areas are elevated and maintained to brand standards
 </li>
 <li>
 Become Resort expert. Ensure accurate communication of information to guests regarding resort services, facilities and operating hours, as well as provision of appropriate collateral materials to guests as needed
 </li>
 <li>
 Execute and manage special projects and perform other duties as assigned by Resort Manager
 </li>
 <li>
 Maintain brand standards for excellent telephone, email/digital and in-person communication skills including timeliness of answering, message taking/retrieval, handling Do Not Disturb requests, discretion and guest confidentiality issues, etc.
 </li>
 <li>
 Oversee the pre-blocking of room assignments to ensure that special requests are anticipated and met while overseeing proper handling of room waits (Queue) and room moves
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of progressive leadership experience in Rooms Division or related hospitality operations
 </li>
 <li>
 Proven ability to lead high-performing teams and deliver exceptional guest service
 </li>
 <li>
 Strong knowledge of reservation systems, front office procedures, and guest service best practices
 </li>
 <li>
 Experience managing departmental financials, including budgeting and forecasting
 </li>
 <li>
 Excellent communication, organizational, and problem-solving skills
 </li>
 <li>
 Strong training, auditing, and quality assurance background
 </li>
 <li>
 Passion for wellness, hospitality, and delivering transformative guest experiences
 </li>
 <li>
 Previous resort or luxury hotel experience preferred
 </li>
 </ul>
</div>

Director of Guest Experience

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<h3 class="jobSectionHeader">About the role
</h3>Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.
<h3 class="jobSectionHeader">What you will do
</h3><ul><li>Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
</li><li>Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
</li><li>Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
</li><li>Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
</li><li>Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
</li><li>Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
</li><li>Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
</li><li>Resolve guest concerns and billing disputes with professionalism and discretion.
</li><li>Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
</li><li>Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
</li></ul><h3 class="jobSectionHeader">What you bring
</h3><ul><li>Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
</li><li>Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
</li><li>Leadership &amp; Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
</li><li>Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
</li><li>Systems Knowledge: Hands-on experience with hotel property management system.
</li><li>Problem-Solving &amp; Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
</li><li>Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
</li></ul><h3 class="jobSectionHeader">What we offer:
</h3><ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Transportation provided to and from the resort
</li><li>Career advancement opportunities within the Four Seasons global network
</li><li>Work in a multicultural, supportive team in one of Egypt&rsquo;s most beautiful Red Sea destinations
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours:
</h3><ul><li>Full-time position</li></ul></div>

Reservation Manager

Hotel ELEO at The University of Florida

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Ready to celebrate your next big career win at a level of style and thoughtful accommodations befitting a champion? Take the next step in your career today and become a member of Pyramid Hotel Group&rsquo;s CARE culture and outstanding career potential! Hotel Eleo at the University of Florida is one of the most exciting collegiate properties in the Pyramid Hotel Group Family. With its contemporary flair, 173 guest rooms, 1,200 square feet of meeting space and signature 3 meal restaurant and bar, it's sure to be one of the best places to work in the Gainesville area. Find out what a career at the Hotel Eleo at the University of Florida with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
We are seeking a highly motivated, detail-oriented, and customer-focused leader to join our Housekeeping team as a Housekeeping Manager. In this role, you will support the Director of Rooms in overseeing the day-to-day operations of the Housekeeping Department, ensuring exceptional cleanliness standards and an outstanding guest experience.
The ideal candidate has a proven track record of building and leading high-performing teams, leads by example, and demonstrates professionalism and care in every interaction with guests and team members. This individual is passionate about hospitality, committed to continuous learning, and dedicated to supporting their team both personally and professionally.<div></div>
Key Responsibilities<ul><li>
To supervise, direct, and assist in the completion of housekeeping tasks assigned to housekeeping team members.</li><li>
 Maintain high standards of cleanliness and customer service.</li><li>
Support financial performance by managing departmental budgets, controlling labor costs, monitoring expenses, and reviewing monthly profit and loss statements</li><li>
Recruit, develop, and mentor team members to build a strong, engaged, and service-driven team</li><li>
Ensure effective training programs are in place; implement coaching, career development, and recognition initiatives</li><li>
Monitor and manage inventory levels, including linens, cleaning supplies, and guest amenities</li><li>
Collaborate with the Front Desk team to manage room inventory and enhance VIP guest programs</li><li>
Lead by example to ensure all guest interactions are handled with professionalism, warmth, and efficiency</li><li>
Deliver exceptional customer service by actively engaging with guests and anticipating their needs</li><li>
Conduct regular inspections of guest rooms and public areas; assign and follow up on deep cleaning projects as needed</li><li>
Resolve guest concerns promptly and effectively, creating positive recovery experiences</li><li>
Partner closely with Maintenance and Front Desk teams to coordinate daily operations and ensure seamless communication</li><li>
Support other departments as needed, maintaining a collaborative and professional work environment</li><li>
Perform other related duties as requested by Director of Rooms.</li></ul>
What are we looking for?
Compensation:
$50000<ul><li></li></ul>$55000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Housekeeping Manager

Marriott International

<div>Additional Information 
Job Number26028683 
Job CategoryRooms &amp; Guest Services Operations 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>Rooms Control Manager
As the Room Control Manager, you will lead a team of Room Controllers and Supervisors, ensuring efficient room assignment operations aligned with guest preferences and requests whenever possible. You will oversee the coordination of check-in and pre-registration procedures, especially for arriving groups, ensuring a smooth and welcoming arrival experience.
A key part of this role involves providing daily guidance to your team, setting clear expectations, and holding team members accountable to performance and service standards. You will foster a culture of ownership, teamwork, and continuous improvement. 
Key responsibilities include:
<ul><li>Assign rooms accurately based on guest preferences and special requests, managing both individual and group reservations.</li>
<li>Monitor and accommodate room changes and check-out adjustments where feasible, ensuring timely communication with relevant departments.</li>
<li>Confirm guest reservations, process cancellations, and review out-of-order room inventory daily.</li>
<li>Ensure alignment of room rates with designated market codes and document any rate exceptions.</li>
<li>Review and adjust guest billing as necessary and maintain organized and accurate documentation.</li>
<li>Manage the full guest arrival and departure process, including key activation and securing valid payment.</li>
<li>Identify and resolve overbooking situations; manage duplicate reservations through proactive room blocking.</li>
<li>Run and analyze daily operational reports to support room control efficiency.</li>
<li>Follow up with guests to verify their requests and concerns have been resolved to their satisfaction.</li>
<li>Accurately receive, log, and relay messages with clarity and attention to detail.</li>
<li>Conduct regular check-ins with the team, providing support, feedback, and reinforcing accountability for tasks and service delivery.</li></ul> 
In this role, attention to detail, a guest-first approach, and strong leadership are essential to maintaining operational excellence and a high-performing team environment. 
CANDIDATE PROFILE 
Education and Experience
Previous experience in a similar role, within Rooms' division or Front Office is essential. 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Rooms Control Manager - Cairo Marriott Hotel

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive d&eacute;cor and artistry and magnificent features. Add engaging service and the result is an unforgettable guest experience.
 
 
 Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality. Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.
 
 
 
 Job Description
 
 
 
 
 Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
 </li>
 <li>
 Provide leadership while fostering a compassionate, collaborative work environment
 </li>
 <li>
 Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
 </li>
 <li>
 Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
 </li>
 <li>
 Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
 </li>
 <li>
 Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
 
 
 </li>
 </ul>
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities
 </li>
 <li>
 Competitive wages and benefits
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 High school Diploma or equivalent education required. Bachelor&rsquo;s Degree preferred.
 </li>
 <li>
 2-4 years of experience in leadership role, or equivalent
 </li>
 <li>
 Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
 </li>
 <li>
 Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
 </li>
 <li>
 Comfortable working independently and making critical decisions without upper management onsite.
 </li>
 <li>
 Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
 </li>
 <li>
 Strong knowledge of property management systems such as Opera, SynXis.
 </li>
 <li>
 Strong verbal and written communication skills in English.
 </li>
 <li>
 Must be able to stand or walk a minimum eight-hour shift.
 </li>
 <li>
 Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
 </li>
 <li>
 Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
 </li>
 <li>
 Ability to push 20lbs+ consistently.
 </li>
 <li>
 Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
 
 
 </li>
 </ul>
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Frequent standing and walking throughout shift
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Visa Requirements:
 
 Successful candidates must be legally eligible to work in the United States.
 
 
 
 Salary Range:
 
 Subject to experience and qualifications, salary range $65,000 - $75,000 per year.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

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Rooms Control Manager - Cairo Marriott Hotel

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