rooms division manager

Paradise Inn Group

<div><div><b>About the Job:</b></div><div>
The Rooms Division Manager is responsible for Executive Housekeeping and Front Office. Rooms Division manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard, and Night Management.<br>
<br>
<b>Location: </b>Alexandria, Egypt.<br>
<br>
<b>Benefits:</b></div><ul><li>
 Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life coverage.</li></ul><div><br>
<b>
Rooms Division Manager Job Duties:</b></div><ul><li>
Oversee and manage all operations within the hotel's guest rooms including arrivals, departures, reservations, and housekeeping services.</li><li>
Develop and implement new policies, procedures, and practices to enhance guest satisfaction and improve efficiency.</li><li>
Coordinate with other departments such as sales, food and beverage, and maintenance to provide exceptional guest experiences.</li><li>
Train, supervise, and mentor front desk agents, housekeeping staff, and other team members to ensure the highest level of professionalism and productivity.</li><li>
Monitor and analyze occupancy rates, room revenue, and expenses to achieve budget goals and develop strategies to increase profits.</li><li>
Manage and maintain inventory of guest supplies and ensure the hotel is always well-stocked with all necessary amenities.</li><li>
Work closely with security to ensure that all guest rooms are safe and secure and comply with applicable regulations and laws.</li><li>
Ensure the hotel is compliant with health and safety regulations, and work to promote a healthy and safe work environment for all staff.</li></ul><div></div><div><b><br>
Experience and Education Requirements:</b></div><ul><li>
Bachelor's degree in hospitality management, business administration, or a related field.</li><li>
Additionally, they require at least three to five years of experience working in the hospitality industry with a focus on front desk operations, housekeeping, and concierge services.</li></ul><div><br>
<b>
About Paradise Inn Group:</b></div><ul><li>
Luxury hotel dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel, Near to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</li></ul><br>
<b>
About Paradise Inn Group:</b><p><br>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</p></div>

Rooms Division Manager

Schlosshotel Fleesensee

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Rooms Division Manager (m/w/d)

Andaz

<div><p>Summary</p><div><p><b>
Operational Responsibilities</b></p><ul><li>
Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.</li><li>
Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.</li><li>
Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.</li><li>
Supervise pest control and other contracted services to ensure effective and compliant operations.</li><li>
Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.</li><li>
Manage vendor relationships for employee uniforms and ensure timely distribution.</li><li>
Ensure proper handling, documentation, and storage of lost and found items.</li><li>
Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.</li><li>
Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.</li><li>
Collaborate with Front Office and Engineering to block rooms for maintenance as needed.</li><li>
Ensure implementation of all brand standards and service touchpoints, including &ldquo;Touches of Hyatt&rdquo; and &ldquo;Rooms Top 20.&rdquo;</li><li>
Act on feedback from Consumer Audits and implement necessary improvements.</li><li>
Foster cross-departmental collaboration to ensure guest satisfaction and operational success.</li><li>
Promote a team-oriented culture within Housekeeping and across departments.</li></ul><p><b>
Administrative Responsibilities</b></p><ul><li>
Maintain and update the Housekeeping Departmental Operations Manual.</li><li>
Conduct regular team briefings and communication meetings.</li><li>
Monitor and update departmental communication logs.</li><li>
Explore and implement new technologies and equipment to improve efficiency.</li><li>
Ensure service standards align with the Operations Manual and brand expectations.</li></ul><p><b>
Financial Responsibilities</b></p><ul><li>
Approve purchase requests and invoices related to Housekeeping operations.</li><li>
Optimize productivity through multi-skilling, flexible scheduling, and task management.</li><li>
Manage departmental costs while maintaining service quality and guest satisfaction.</li><li>
Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.</li><li>
Ensure compliance with financial policies, procedures, and timely reporting.</li></ul><p><b>
People &amp; Culture Responsibilities</b></p><ul><li>
Participate in recruitment and selection of Housekeeping staff using competency-based methods.</li><li>
Ensure punctuality, grooming, and professional appearance of all team members.</li><li>
Conduct annual performance reviews and support employee development plans.</li><li>
Plan and implement training programs in coordination with the Training Manager.</li><li>
Support Departmental Trainers and provide ongoing coaching and mentoring.</li><li>
Align work schedules with business needs and performance metrics.</li><li>
Encourage innovation, recognize contributions, and promote a culture of excellence.</li><li>
Uphold Hyatt&rsquo;s People Philosophy and core values in daily operations.</li><li>
Ensure team adherence to hotel policies, safety regulations, and hygiene standards.</li><li>
Act on Employee Opinion Survey results and implement relevant improvements.</li><li>
Attend and contribute to training sessions and leadership meetings.</li><li>
Maintain awareness of labor laws and employee relations best practices.</li><li>
Represent the hotel professionally in all interactions with external stakeholders.</li><li>
Ensure understanding and compliance with the Employee Handbook and hotel policies.</li></ul></div></div><p></p>

HOUSEKEEPING MANAGER

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster</p><b><br>
Job Description</b><p><br>
We are seeking a dynamic and experienced Director of Operations / Operations Manager with a strong background in rooms division to join our team in Novotel Madinah, Saudi Arabia. This key leadership role will be responsible for overseeing all aspects of hotel operations, with a particular focus on rooms management, to ensure exceptional guest experiences and optimal financial performance.</p><ul><li>
Develop and implement strategic plans to maximize operational efficiency and profitability across all departments, with a focus on rooms division</li><li>
Lead and mentor a diverse team of managers and staff, fostering a culture of excellence and continuous improvement</li><li>
Oversee financial management, including budgeting, forecasting, and cost control measures</li><li>
Drive revenue management strategies to optimize room rates and occupancy</li><li>
Ensure compliance with all relevant industry standards, local regulations, and company policies</li><li>
Collaborate with other department heads to enhance overall guest satisfaction and loyalty</li><li>
Implement and maintain quality control systems to uphold service standards</li><li>
Analyze performance metrics and guest feedback to identify areas for improvement and implement corrective actions</li><li>
Stay abreast of industry trends and innovations to maintain a competitive edge in the market</li><li>
Represent the hotel in community events and industry forums to enhance its reputation and build strategic partnerships</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven track record in hotel operations management, with extensive experience in rooms division</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant certifications preferred</li><li>
Demonstrated leadership skills with the ability to inspire and motivate teams</li><li>
Strong financial acumen, including experience in budgeting, forecasting, and revenue management</li><li>
Excellent problem-solving and decision-making abilities</li><li>
In-depth knowledge of hotel operations, particularly in rooms division</li><li>
Proficiency in hotel management software and systems</li><li>
Outstanding communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English and Arabic; additional languages are a plus</li><li>
Understanding of Saudi Arabian hospitality market and cultural norms</li><li>
Must be a Saudi National</li></ul></div>

Director Of Operations / Operations Manager with Rooms background (Saudi National Only)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Under the direction of the Hotel Manager, and within the limits of Rosewood Doha&rsquo;s policies and procedures to assist in achieving the goals and targets set in budgets by maximizing Revenue, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished.</div><div></div><div><br>
Oversee and direct Heads of Departments, leading and supporting the team in ensuring that guest needs are met to the high standard required by the hotel and expectations are exceeded.</div><div></div><div><br>
Be responsible for the smooth running of the hotel, on a day to day basis, providing advice and guidance to Department Heads and Team Members. Assume complete operational responsibility for designated areas: guest satisfaction; employee satisfaction; product quality; operational efficiency; staffing matters and fire life safety standards, in line with brand standards.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
Quality:</div><div></div><ul><li><br>
 Ensure all hotel areas are meeting Rosewood&rsquo;s service standards.</li></ul><div></div><ul><li><br>
 Drive and lead Initiatives for increasing awareness of Rosewood&rsquo;s service standards across the hotel to ensure quality service &amp; products remain at the forefront.</li></ul><div></div><ul><li><br>
 Ensure departmental action plans are implemented and reviewed following quality service audit results.</li></ul><div></div><ul><li><br>
 Review the daily activities of all areas directly responsible for.</li></ul><div></div><ul><li><br>
 Review, in conjunction with the Director of Front office, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made and amenity requirements are communicated to the appropriate departments for action.</li></ul><div></div><ul><li><br>
 Maintain a lobby &amp; front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood&rsquo;s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the lobby, residences and public areas.</li></ul><div></div><ul><li><br>
 Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.</li></ul><div></div><ul><li><br>
 Check, in conjunction with the Director of Heart of House and Director of Engineer a minimum of 10 bedrooms or suites per week and all VIP rooms/suites, ensuring that work necessary to maintain the accommodation to the required standard is carried out.</li></ul><div></div><ul><li><br>
 Ensure the preventative/perfect room program operates consistently and efficiently.</li></ul><div></div><ul><li><br>
 Prepare the Executive Duty Management rota and to undertake executive duty management shifts as rostered.</li></ul><div></div><ul><li><br>
 Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization.</li></ul><div></div><ul><li><br>
 Monitors the associates of these operations to ensure guests receive prompt, cordial attention and personal recognition, in line with corporate policies and standards at all times.</li></ul><div></div><ul><li><br>
 Manage TrustYou (with the Director of Front office) to ensure data collection can be achieved, and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in Rooms areas.</li></ul><div></div><ul><li><br>
 Is a proactive member of the executive / senior management team and exchanges pertinent information between other departments and the division, notably, Engineering and Security.</li></ul><div></div><ul><li><br>
 Assumes overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean, in good repair and well maintained.</li></ul><div></div><ul><li><br>
 Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.</li></ul><div></div><ul><li><br>
 Maintain effective communication within the Hotel and ensure that the Hotel Manager is kept well informed of any problems/queries that have arisen.</li></ul><div></div><div><br>
Financial:</div><div></div><ul><li><br>
 Keeps abreast of newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.</li></ul><div></div><ul><li><br>
 Generally being alert for opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li></ul><div></div><ul><li><br>
 To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels &amp; Resorts, maximizing revenue from other outlets (e.g. car transfers, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)</li></ul><div></div><ul><li><br>
 With direct report Department Heads prepare annual budgets, with full back up, for designated areas and propose/justify to the Hotel Manager and Director of Finance.</li></ul><div></div><ul><li><br>
 Manages and sets targets for the Hotel&rsquo;s Front Office Upselling Programme.</li></ul><div></div><ul><li><br>
 Conducts comprehensive monthly departmental meetings to include review of Profit and Loss&rsquo;s (as maybe needed), core programmes, customer issues, strategic development, future activities, etc.</li></ul><div></div><ul><li><br>
 Controls and analyses, on an on-going basis, Rooms Division revenues and costs including MOD&rsquo;s to manage performance targets against budget and forecast.</li></ul><div></div><ul><li><br>
 Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.</li></ul><div></div><ul><li><br>
 Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.</li></ul><div></div><ul><li><br>
 Ensure that agreed credit procedures are complied with by direct reporting colleagues, and also to attend monthly credit meetings.</li></ul><div></div><ul><li><br>
 Implements strategies to increase both room yield and RevPAR, liaising with the Director of Sales &amp; Marketing, and Director of Food &amp; Beverage when necessary, to ensure overall revenue maximization.</li></ul><div></div><ul><li><br>
 Communicate with the Director of Sales &amp; Marketing on a regular basis: sales leads; need periods; booking patterns; complaints/problems with corporate agreement clients etc.</li></ul><div></div><ul><li><br>
 Participate in Sales and PR related activities, as directed: sales trips, entertaining, hotel show rounds, familiarization tours, meetings etc.</li></ul><div></div><ul><li><br>
 Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.</li></ul><div></div><ul><li><br>
 Assure that the financial goals of the division and the hotel are being met. Monitors and controls labor expenses, and other divisional expenses such as supplies and equipment.</li></ul><div></div><div><br>
Leading:</div><div></div><ul><li><br>
 Actively drives productivity initiatives, without negatively impacting customer service levels.</li></ul><div></div><ul><li><br>
 Actively drives and co-ordinates the Operations Management Review (OMR) process and action plan across all Rooms Division areas, fostering continuous improvement.</li></ul><div></div><ul><li><br>
 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Room Division employees.</li></ul><div></div><ul><li><br>
 Develops and updates policies and manuals, as related to the Division / Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.</li></ul><div></div><ul><li><br>
 Ensure an efficient and well organized division, ensuring all associates are well trained and highly motivated and the development of high potentials.</li></ul><div></div><ul><li><br>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.</li></ul><div></div><ul><li><br>
 To ensure accurate departmental records with respect to associates and training issues, associates development issues and departmental communication issues.</li></ul><div></div><ul><li><br>
 To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.</li></ul><div></div><ul><li><br>
 To conduct selection interviews alongside the Talent &amp; Culture Team for potential new team members as and when required.</li></ul><div></div><ul><li><br>
 To carry out job chats, training requirements, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li></ul><div></div><ul><li><br>
 To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent &amp; Culture Department.</li></ul><div></div><ul><li><br>
 To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent job chats.</li></ul><div></div><div><b><br>
Standard Responsibilities</b></div><div></div><ul><li><br>
 Comply and adhere to the Rosewood company policies.</li></ul><div></div><ul><li><br>
 Take on other tasks in addition of the ones stated, in a reasonable framework.</li></ul><div></div><ul><li><br>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li></ul><div></div><ul><li><br>
 Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul><div></div><ul><li><br>
 Review Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li></ul><div></div><ul><li><br>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><div></div><ul><li><br>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li></ul><div></div><ul><li><br>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.</li></ul><div></div><ul><li><br>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li></ul><div></div><ul><li><br>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div></div><ul><li><br>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li></ul><div></div><ul><li><br>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li></ul><div></div><ul><li><br>
 Report any defects in the building, plant or equipment according to hotel procedure.</li></ul><div></div><ul><li><br>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li></ul><div></div><ul><li><br>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li></ul><div></div><ul><li><br>
 Be fully conversant with:</li></ul><div></div><ul><li><br>
Regulations</li></ul><div></div><ul><li><br>
Risk Assessments for your department</li></ul><div></div><ul><li><br>
Hotel Fire &amp; Bomb Procedures</li></ul><div></div><div><b><br>
Other</b></div><div></div><ul><li><br>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li></ul><div></div><ul><li><br>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Director of Rooms

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
<br><br>
Shangri-La Jeddah
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
<br><br>
203 stylish rooms and suites plus 17 luxury serviced apartments.
<br>5 restaurants and lounges, including the legendary Shang Palace
<br>Convenient for Jeddah’s popular landmarks and Red Sea Mall
<br>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
<br><br>
<b>Job Summary:</b><br>
The Front Office Duty Manager is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. Also supervises the Front Desk.
<br><br>
As a Front Office Duty Manager, we rely on you to,
<br><br>
Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
<br>To have knowledge of the operational systems at Front Office.
<br>Oversees and directs all aspects of Front Office and Guest Services areas.
<br>To have knowledge of Shangri‐La’s standard operating policies and procedures.
<br>Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
<br>To have knowledge of Shangri‐La’s Programmes e.g. Golden Circle, FFP, Guest History.
<br>Builds relationship with guests to delight and gain loyalty.
<br>Supervises Front Office operation and workflow to maximize guests’ satisfaction.
<br>Conducts training of new staff when necessary.
<br>Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
<br><br>
<b>What we are Looking For:</b><br>
At least 2 years as Assistant Front Office Manager in an international class hotel
<br>Takes ownership and initiative
<br>Ability to lead a team
<br>Communicates and writes with fluency in English (as well as the Arabic language)
<br>Pleasant, friendly, and cheerful attitude
<br><br>
<b>Why Join Us:</b><br>
A workplace that values your passion and supports self-realization and personal growth.
<br>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
<br>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
<br>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
<br><br>
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
<br><br>
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Front Office Duty Manager (173796)

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><p><b>About the role
</b></p><p>Assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation. Maintain reservation standards. Conduct standards testing including call observation. Conduct regular WRO test calls and provide timely feedback. Work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with guests and employees.<br>
</p><p></p><p><b>What you will do
 </b></p><ul><li>Overseeing the daily operation of the Reservations department.
</li><li>Leading, coaching, motivating and developing our reservations team.
 </li><li>Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency.
 </li><li>Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office.
 </li><li>Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting.
</li><li>Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business.
</li><li>Working closely with other departments on a day to day basis including Sales and Front Desk.
</li><li>The ability to assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation
</li><li>The ability to maintain reservation standards
</li><li>The ability to conduct standards testing including call observation
</li><li>The ability to conduct regular WRO test calls and provide timely feedback
</li><li>The ability to work quickly in a high-pressure environment and ability to handle stress
</li><li>The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
</li><li>The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
</li><li>The ability to schedule staff according to budget guidelines, while ensuring maximum service to guests
</li><li>The ability to review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate
</li><li>The ability to complete all necessary payroll records and labor forecasts
</li><li>The ability to manage the reservations staff incentive program and compile/publish monthly results by agent
</li>The ability to enforce the established room and rate availability guidelines in order to maximize occupancy and revenue<br>
<li>
</li></ul><p></p><p><b>What you bring<br>
</b></p><p></p><ul><li>College degree
</li><li>Computer literate (Knowledge of Fidelio/EECO an asset)
</li><li>Proficient in verbal/written English, proficiency in another language is helpful
</li><li>Pleasant and professional telephone manner
</li><li>Previous experience in Rooms Division or Sales and Marketing
</li>Previous reservations experience an asset<br>
<li>
</li></ul><p></p><div><br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals<br>
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><p>&bull; Full Time - 8hrs</p></div><p></p>

Reservations Assistant Manager

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