saas project manager

SailPoint

<div>
 
 
 
 Why
 
 
 SailPoint
 
 
 ?
 
 
 
 &nbsp;
 
 
 
 
 
 Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices &mdash; oh, and
 
 
 everyone&rsquo;s
 
 
 
 
 really nice
 
 
 .
 
 
 That&rsquo;s
 
 
 what people say about SailPoint.
 
 
 We&rsquo;re
 
 
 known as the company where everyone wants to work, and we have the
 
 
 
 
 awards
 
 
 
 
 to prove it.
 
 
 
 &nbsp;
 
 
 
 
 
 If
 
 
 you&rsquo;re
 
 
 passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
 
 
 
 &nbsp;
 
 
 
 
 
 SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT
 
 
 .&nbsp; Our
 
 
 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Who You Are:
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 You
 
 
 are a
 
 
 self-directed, highly motivated
 
 
 
 
 professional
 
 
 who
 
 
 can oversee multiple projects
 
 
 . It is easy for you to develop professional working
 
 
 relationships,
 
 
 and you are comfortable interacting with peers and customers at all levels within an organization
 
 
 . You have worked closely with project teams, vendors, and internal stakeholders to successfully complete deliverables and coordinate staffing needs.
 
 
 You are an exceptional communicator with experience in planning for and achieving challenging deadlines,
 
 
 assessing,
 
 
 and mitigating project risks,
 
 
 and proactively
 
 
 
 
 resolving unexpected issues.
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 What
 
 
 You&rsquo;ll
 
 
 Do:
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Project Managers (PM) at SailPoint begin with a structured onboarding and mentorship program to orient themselves with our SaaS and/or Software delivery and models.&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 
 Within
 
 
 
 
 1-2 months
 
 
 
 
 you
 
 
 
 
 will lead customer projects by preparing project plans, meeting with internal teams and customers on a weekly basis, tracking progress and deliverable completion,
 
 
 maintaining
 
 
 project status, forecasting, and budget reporting, and documenting project risks and issues.&nbsp;
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 After 6 months,
 
 
 you
 
 
 will have
 
 
 demonstrated
 
 
 a strong understanding of our delivery
 
 
 methodology
 
 
 and
 
 
 le
 
 
 a
 
 
 d
 
 
 significant PM duties for small-medium projects
 
 
 .
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Within 1 year,
 
 
 you
 
 
 will be expected to manage all project management duties for various project types and complexity
 
 
 
 
 resulting in a s
 
 
 ustainable
 
 
 
 
 project management portfolio.&nbsp;
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Responsibilities:
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 
 Execute
 
 
 project management duties for
 
 
 recurring services/advisory
 
 
 customer
 
 
 engagements
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Manage project stakeholders and customer expectations, ensuring customer concerns, risks, and requirements are
 
 
 anticipated
 
 
 , documented, and resolved
 
 
 proactively
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Create and consistently update comprehensive project documentation (project plans, weekly status and budget reports, and risks and issues logs) in
 
 
 appropriate
 
 
 repositories
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Assist
 
 
 engagement managers with
 
 
 maintaining
 
 
 project scope and address any change order needs promptly, as
 
 
 applicable
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Provide
 
 
 accurate
 
 
 updates on project progress
 
 
 
 
 to customers and SailPoint
 
 
 management
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 
 3
 
 
 + years of professional work experience as part of a
 
 
 Software, SaaS, or consulting company
 
 
 , including
 
 
 1
 
 
 + years of formal project manager
 
 
 experience
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Excellent organization and communication skills
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Experience working with customers, partners, and internal
 
 
 stakeholders
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Experience with essential project management duties
 
 
 
 
 (project planning, managing budgets, monitoring project
 
 
 
 
 scope, owning stakeholder communication, and risk management)
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 Experience managing projects across multiple teams and geographies to ensure projects are delivered to specification, on-time, and within
 
 
 budget
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Certifications:
 
 
 
 
 Project Management Professional (PMP) a plus, or Certified
 
 
 Associate in Project Management
 
 
 (CAPM)
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Education:
 
 
 
 
 
 
 Bachelor&rsquo;s degree or equivalent work experience
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Travel:
 
 
 
 
 Up to 15%
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. &nbsp;
 
 
 
 
 Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.&nbsp; NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
 
</div>

Project Manager

Yomly

<div>
 
 
 About Yomly
 
 
 
 Yomly is a leading HR &amp; Payroll SaaS platform in the MENA region, delivering enterprise-grade solutions for payroll, HR, time &amp; attendance, and employee engagement. Our Professional Services team drives successful implementations across diverse clients, ensuring timely delivery, adoption, and long-term success.
 
 
 
 
 
 
 Role Scope
 
 
 
 The Project Manager owns the delivery of large and enterprise-level implementations, taking full accountability for outcomes across multiple workstreams, stakeholders, and requirements. This role serves as the customer&rsquo;s trusted advisor, guiding them through discovery, requirement translation, and solution adoption to ensure business value is realized. Every Project Manager works with dedicated Project Coordinators and Senior Project Coordinators, with direct responsibility for managing, developing, and growing these team members.
 
 
 
 
 
 
 Please note:
 
 
 This role requires prior experience in delivering solutions or services to external clients. As this experience is essential to our company&rsquo;s operations and product offerings, only candidates who meet this requirement will be considered.
 
 
 
 
 
 
 
 Role Impact
 
 
 <ul>
 <li>
 Drives a smooth customer onboarding by combining project ownership with consultative client engagement.
 </li>
 <li>
 Builds long-term trust with clients by translating business needs into actionable delivery requirements and guiding customers toward best-fit solutions.
 </li>
 <li>
 Enhances delivery efficiency and predictability by proactively driving process improvements and automation.
 </li>
 <li>
 Strengthens Yomly&rsquo;s delivery capability by coaching, developing, and growing PCs/SPCs into stronger contributors.
 </li>
 <li>
 Provides leadership visibility into systemic risks, delivery performance, and portfolio health.
 </li>
 <li>
 Anticipates blockers and delays, acting proactively to manage internal resources and client expectations to minimize impact.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Execution
 
 
 <ul>
 <li>
 Lead full lifecycle of implementation projects with accountability for outcomes, ensuring timely delivery and measurable adoption.
 </li>
 <li>
 Translate customer requirements into design and delivery actions, guiding stakeholders toward practical and scalable solutions.
 </li>
 <li>
 Ensure solution readiness by overseeing migration plans, testing cycles, and validation checkpoints to guarantee stability before go-live.
 </li>
 <li>
 Delegate execution tasks to PCs/SPCs while maintaining accountability for overall quality and client satisfaction.
 </li>
 <li>
 Anticipate risks and implement proactive mitigation plans across scope, resources, and dependencies.
 </li>
 <li>
 Identify inefficiencies in delivery processes and embed improvements, automation, and best practices across projects.
 </li>
 <li>
 Define adoption criteria with customers and integrate measurable success metrics into project tracking.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Leadership
 
 
 <ul>
 <li>
 Act as the trusted advisor to customer stakeholders, supporting decision-making with consultative insight.
 </li>
 <li>
 Lead structured governance forums (status reviews, steering committees, decision checkpoints) with customers.
 </li>
 <li>
 Manage, coach, and develop assigned PCs/SPCs, ensuring quality of execution, communication, and escalation.
 </li>
 <li>
 Partner with Professional Services, Product, Customer Success, and Service Desk teams to resolve complex cross-functional challenges.
 </li>
 <li>
 Provide leadership with transparent updates on delivery risks, performance, and recommended interventions.
 </li>
 </ul>
 
 
 
 
 
 Team Building &amp; Strategic Enablement
 
 
 <ul>
 <li>
 Directly manage and develop at least two Project Coordinators/Senior Project Coordinators through structured coaching, performance feedback, and clear career progression pathways.
 </li>
 <li>
 Embed lessons learned from projects into Yomly&rsquo;s delivery playbooks, templates, and frameworks.
 </li>
 <li>
 Model accountability, ownership, and customer leadership for the PM team.
 </li>
 <li>
 Drive continuous improvement by piloting and scaling new delivery methodologies, automation initiatives, and tools.
 </li>
 <li>
 Lead knowledge-sharing sessions and retrospectives to strengthen execution standards across the team.
 </li>
 <li>
 Align delivery practices with cross-functional partners to improve consistency and scalability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 6&ndash;9 years of project management experience in SaaS or enterprise implementations.
 </li>
 <li>
 Demonstrated success leading multi-country, high-complexity projects with &gt;500 users.
 </li>
 <li>
 Advantage of having a strong knowledge of HR in MENA or global markets.
 </li>
 <li>
 Proven ability to take a client&rsquo;s business needs and translate them into clear technical actions within the organization.
 </li>
 <li>
 Experience managing and developing direct reports (Project Coordinators/SPCs).
 </li>
 <li>
 Skilled in risk management, process improvement, and adoption planning.
 </li>
 <li>
 Familiarity with project management software (Zoho Projects, Jira, Asana, or equivalent).
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 
 Outcome Ownership:
 
 Takes full accountability for project success and customer adoption.
 </li>
 <li>
 
 Consultative Leadership:
 
 Guides customers toward scalable, effective solutions.
 </li>
 <li>
 
 Continuous Improvement:
 
 Identifies inefficiencies and drives systemic change.
 </li>
 <li>
 
 Team Development:
 
 Builds the capability of PCs/SPCs through structured coaching and growth.
 </li>
 <li>
 
 Cross-Functional Alignment:
 
 Partners across PS, Product, CS, and Service Desk for predictable delivery.
 </li>
 </ul>
 
 
 
 
 
 Success Measures
 
 
 <ul>
 <li>
 Projects consistently delivered on time, within scope, and meeting adoption targets.
 </li>
 <li>
 Customers trust PMs as advisors, not just coordinators of tasks.
 </li>
 <li>
 PCs/SPCs under management show measurable improvement in performance and capability.
 </li>
 <li>
 Delivery processes are continuously refined, with automation embedded where possible.
 </li>
 <li>
 Leadership has visibility into portfolio health and risks, with proactive interventions in place.
 </li>
 </ul>
</div>

360training

<div>
 
 Why 360training?
 
 
 
 At 360training, we&rsquo;re more than just a leader in online training&mdash;we&rsquo;re helping people unlock their potential and shape their futures. For over two decades, we&rsquo;ve empowered millions of learners with regulatory-approved training across industries, making it possible for individuals to get the jobs they want and keep the careers they love.
 
 
 Our success is built on two simple but powerful values: Deliver Results and Do the Right Thing. They&rsquo;re not just words on a wall&mdash;they guide how we work, collaborate, and grow together. At 360training, you&rsquo;ll join a passionate team that tests in your development, rewards your results, and supports you personally and professionally.
 
 
 If you&rsquo;re looking for a career where you can make an impact, grow quickly, and be valued every step of the way&mdash;this is your chance.
 
 
 
 Position Overview
 
 
 
 The
 
 Product Project Manager (PPM)
 
 plays a pivotal role in planning, coordinating, and delivering key projects within the company&rsquo;s integrated suite of platforms. This position ensures consistent execution discipline, effective stakeholder communication, and seamless integration across systems that support the learner, instructor, and enterprise customer experience.
 
 
 The ideal candidate is a technically astute project leader with strong business acumen, capable of managing multiple concurrent initiatives within a complex, fast-paced digital learning environment.
 
 
 
 Key Responsibilities:
 
 
 
 
 Project Planning &amp; Execution
 
 
 
 <ul>
 <li>
 Manage the full lifecycle of technology and business projects, from initiation through deployment and stabilization.
 </li>
 <li>
 Develop and maintain detailed project plans, schedules, and RAID (Risks, Assumptions, Issues, Dependencies) logs.
 </li>
 <li>
 Coordinate sprint planning, backlog prioritization, and release management with Product, Engineering, and QA teams.
 </li>
 <li>
 Ensure projects adhere to PMO standards, governance requirements, and quality controls.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Serve as the central point of coordination among Product, Engineering, Design, Marketing, Operations, and Compliance functions.
 </li>
 <li>
 Facilitate alignment across interdependent systems, ensuring that roadmap priorities and dependencies are understood and managed.
 </li>
 <li>
 Partner with the Portfolio Program Manager to escalate risks, remove blockers, and manage cross-product dependencies.
 
 
 
 </li>
 </ul>
 
 Vendor &amp; Integration Management
 
 
 
 <ul>
 <li>
 Oversee relationships with third-party platform vendors and technology partners.
 </li>
 <li>
 Manage integration projects connecting systems such as LMS, LCMS, eCommerce, CRM, and analytics platforms.
 </li>
 <li>
 Monitor SLAs, track vendor deliverables, and ensure alignment to project objectives.
 
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track project health through metrics such as schedule adherence, resource utilization, quality, and business value delivered.
 </li>
 <li>
 Maintain transparency through Jira dashboards, Confluence documentation, and PMO reporting templates.
 </li>
 <li>
 Support portfolio-level reporting and contribute data to executive dashboards managed by the Portfolio Program Manager.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify opportunities to enhance process efficiency, governance, and collaboration across the delivery lifecycle.
 </li>
 <li>
 Contribute to PMO knowledge sharing, best practice development, and lessons learned documentation.
 </li>
 <li>
 Promote a culture of accountability, transparency, and continuous improvement within project teams.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Information Systems, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 7+ years of experience managing complex digital or SaaS projects; EdTech experience strongly preferred.
 </li>
 <ul>
 <li>
 Leading initiatives to improve digital experience, conversion, and content workflow efficiency.
 </li>
 <li>
 Managing enhancements and integrations that optimize learner engagement, analytics, and performance tracking.
 </li>
 <li>
 Overseeing secure and compliant delivery of registration, accreditation, and online testing experiences.
 </li>
 <li>
 Coordinating enterprise implementations, migrations, and virtual learning delivery for external clients.
 </li>
 </ul>
 <li>
 Proven experience delivering projects within technology domains such as LMS, LCMS, CMS, and eCommerce. Examples include:
 </li>
 <ul>
 <li>
 Website &amp; Commerce / LCMS
 </li>
 <li>
 LMS, Course Player, Pimcore
 </li>
 <li>
 RMS, ACM, Proctoring
 </li>
 <li>
 B2B LMS &amp; 360 LIVE
 </li>
 </ul>
 <li>
 Strong understanding of Agile methodologies (Scrum, Kanban) and hybrid delivery models.
 </li>
 <li>
 Excellent stakeholder engagement, communication, and problem-solving skills.
 </li>
 <li>
 Proficiency with Jira, Confluence, Smartsheet, or similar project management tools.
 </li>
 <li>
 PMP, Agile (CSM, PMI-ACP, or SAFe), or equivalent certifications preferred.
 
 
 </li>
 </ul>
</div>

Product Project Manager (Remote)

Broward Sheriff County

Job Title: Senior - VMO IT Sourcing ManagerLocation: Onsite - Providence, RIDuration: 6 Months plusRequirements<ul><li>12-15 years IT experience preferably 5 years in IT Vendor Management and/or IT Sourcing</li><li>Understanding IT products &amp; services from a contract and vendor management perspective</li><li>Understanding commercial [pricing services] with contracting and negotiation aspect. Ability to determine contractual/financial exposure/ negotiate contracts.</li><li>Knowledge of contracting trends, licensing models</li><li>Deep market knowledge of IT vendor (Application Svcs, SaaS, Consulting)</li><li>Strong project and process management skills, with the ability to handle multiple vendors and</li><li>multiple contracts, as well as a wide range of tasks.</li><li>Knowledge of best practices for IT contract negotiation tactics and strategies.</li><li>Where applicable, understanding of government and industry regulations that will influence contracting approach and vendor behavior (for example, SOX, SECURITY).</li><li>Experience drafting IT Statement of Work/SLA, change order or amendment</li><li>Customer-focused approach to delivering contract management services to internal IT</li><li>Supplier agreements: knowledge of legal terminology related to supplier agreements</li><li>Proven negotiation and contracting skills</li><li>Project management skills</li><li>Ability to think strategically</li><li>Ability to work effectively in a fast-paced complex environment</li><li>Knowledge of Procurement Processes and Tools</li><li>Proficient in the use of MS Excel, Word and PowerPoint, Sharepoint</li><li>Excellent communication skills both written and verbal</li></ul>Education<ul><li>Bachelor&rsquo;s degree required. Advanced degree preferred.</li><li>10+ years relevant professional experience; 7-8 years&rsquo; experience in Indirect Sourcing categories required (Project Application Development, SaaS, Maintenance Support)</li></ul>Preferred<ul><li>Familiarity with Public Sector Purchasing and Procurement is a plus.</li><li>Familiarity with Tools such as Archer, a plus</li><li>Strong analytical skills</li><li>Strong IT background having managed vendor as Project Manager or IT Account Manager who has delivered services to client is a plus.</li></ul>Job Type: ContractPay: $65.00 - $70.00 per hourWork Location: In person

IT Procurement Manager

Inoapps

<div>Inoapps is seeking an experienced senior project manager with directive leadership skills to be responsible for leading medium to large, complex, high value transformational Oracle projects, often impacting regional or global operations. As a Inoapps project manager, the candidate will be a business leader, who consistently delivers project governance and controls, exceeds targets, and creates innovative ways to deliver when presented with challenges. In this highly visible role, you have an excellent opportunity to make a significant and positive impact. Inoapps is an environment where creativity, invention, and discovery become reality each day. It is where bold, bright professionals like you can reach your full potential, and where you can help us reach ours.</div>
 <div>Contract Project Management
<ul><li>Execute project plans using Inoapps&rsquo; governance and methodology.
</li><li>Build and lead cohesive project teams in collaboration with Practice Leaders.
</li><li>Manage risks, issues, and escalations with critical thinking and problem-solving.
</li><li>Integrate complex process and organizational change management.
</li><li>Define and document tasks and critical paths with high-quality project documentation.
</li><li>Manage client and supplier deliverables, escalating issues with commercial impact.
</li></ul>Commercial Management
<ul><li>Contribute to the creation of Statements of Work (SoW).
</li><li>Own and forecast project budgets using Oracle Analytics Cloud Service.
</li><li>Communicate project progress to leadership and stakeholders.
</li><li>Ensure delivery aligns with SoW terms, applying change governance to drive margin growth.
</li><li>Protect Inoapps&rsquo; commercial interests and manage external communications.
</li></ul>Stakeholder Management
<ul><li>Build trusted relationships with clients, including C-level stakeholders.
</li><li>Lead communication strategies and manage change requests collaboratively.
</li></ul>Internal governance, project controls and practice contributions
<ul><li>Adhere to internal governance and control procedures.
</li><li>Contribute to practice development through knowledge harvesting and best practice sharing.</li></ul></div>
 <div>Core Skills &amp; Competencies 
Essential
<ul><li>Bachelor&rsquo;s degree.
</li><li>Project Management certification (Oracle PM or PMP preferred).
</li><li>Proficiency in Microsoft Project and Office tools.
</li><li>Strong numerical and communication skills.
</li><li>Adaptability and resilience. 
</li></ul>Experience &amp; Qualifications 
Essential
<ul><li>Minimum 7 years&rsquo; Oracle SAAS/EBS Project Management experience
</li><li>Professional Services delivery
</li><li>Commercial and customer management of an Oracle implementation project
</li><li>Led at least two end to end Oracle SAAS ERP/HCM implementation projects as a system integrator, including data migration
</li><li>Led at least one global implementation
</li><li>Led at least one multi-pillar implementation
</li><li>Management of remote, global project teams
</li><li>Successfully managed Fixed Price and Time and Materials contracts
</li><li>Owned and managed Oracle SAAS Environment plans
</li><li>Client facing pre-sales activities
</li></ul>Desirable
<ul><li>Intermediate to advanced understanding of some of the business processes within an Oil &amp; Gas, Engineering &amp; Construction, Public Sector, or Manufacturing industry
</li><li>In addition to SI experience, having experience of managing Oracle projects customer-side
</li><li>Knowledge of, or experience in delivering Oracle Infrastructure technologies
</li><li>Knowledge of, or experience in the management of testing workstreams
</li><li>People and Performance Management of direct reports</li></ul></div>
 <div>We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.</div> <div></div>

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Success Delivery Manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

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IT Procurement Manager

Project Manager

Success Delivery Manager

Customer Success Manager- Karachi