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sales assistant | ikea | cairo festival city Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

sales assistant | ikea | cairo festival city

sales associate Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

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account manager, supply & growth (cairo-based)

admin assistant & office manager - zamalek Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

admin assistant & office manager - zamalek

sales assistant ikea cairo festival city

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Sales Assistant | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

<div>
 
 Job Requisition ID:
 
 169625
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To generate and maximize income through commercializing and Specialty Leasing, contributing to the overall business and specialty leasing revenue.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Drive Revenue Contribution: Actively contribute to achieving the mall's annual revenue targets by supporting the execution of leasing strategies, optimizing space utilization, and generating income through effective retail partnerships and activations.
 </li>
 <li>
 Tenant Mix Management: develop and maintain a well-balanced and strategically curated tenant mix that aligns with market trends, enhances customer experience, and supports the mall&rsquo;s positioning.
 </li>
 <li>
 Gap Analysis and Concept Development: Conduct continuous market research and performance reviews to identify gaps in the current retail offering. Lead efforts to attract and secure innovative and in-demand retail concepts through targeted headhunting and engagement with emerging brands and concepts that align with the mall&rsquo;s strategic vision.
 </li>
 <li>
 Effective relationship management with the Clients: Ensure clear and effective communication with clients to fully understand their business requirements and retail objectives. Provide guidance on the mall&rsquo;s operational policies, procedures, and leasing terms to align expectations and maintain compliance with our standards. Communication connections with Retailers in Market
 </li>
 <li>
 Establish and maintain strong communication channels with existing and potential retailers in the market. Build lasting professional relationships to support leasing efforts, stay informed of market trends, and identify partnership opportunities that enhance the overall tenant mix.
 </li>
 <li>
 Forecasting potential revenue: Conduct detailed forecasting of potential revenue within designated zones (e.g., Zone 4), based on space availability, market demand, and upcoming leasing opportunities. Ensure forecasting is aligned with the mall&rsquo;s financial targets and strategic planning.
 </li>
 <li>
 Operational Oversight &amp; Effective Management: Ensure smooth execution and follow-up of all retail leasing activities by maintaining structured processes, timely documentation, and cross-department coordination to support business objectives.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum 2-3 years of Specialty Leasing background, in a similar / mall leasing/ property development background.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing or business.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 <li>
 Good Communication skills
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Specialty Leasing Executive | Real Estate | Asset Management

Confidential

<div>
 
 The HR Specialist will support the daily human resources operations and administrative functions. This role ensures compliance with company policies and Egyptian labor law while maintaining accurate HR documentation, managing employee relations, and overseeing administrative processes to keep office operations running smoothly and efficiently.
 
 
 
 
 
 
 Working Hours:
 
 Full-time,
 
 Monday to Friday &ndash; 9:00 AM to 6:00 PM (1-hour break)
 
 ,
 
 on-site
 
 in New Cairo, Festival City.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Human Resources:
 
 <ul>
 <li>
 Maintain and update employee records, personal files, and HR databases in compliance with company policies and labor laws.
 </li>
 <li>
 Track attendance, leaves, and overtime to support payroll processing.
 </li>
 <li>
 Coordinate onboarding and offboarding procedures, ensuring proper documentation and system updates.
 </li>
 <li>
 Assist in employee relations and welfare initiatives, including internal communications and engagement activities.
 </li>
 <li>
 Ensure compliance with internal policies, local labor law, and company standards.
 </li>
 <li>
 Handle confidential information with discretion and professionalism.
 </li>
 </ul>
 
 
 
 
 Administration:
 
 <ul>
 <li>
 Oversee office logistics, including supplies, maintenance, and vendor coordination.
 </li>
 <li>
 Manage correspondence, memos, and document filing for HR and administration.
 </li>
 <li>
 Maintain office asset records, contracts, and service agreements.
 </li>
 <li>
 Provide general administrative support to management and other departments when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in HR operations and administrative work.
 </li>
 <li>
 Good understanding of Egyptian labor laws and HR procedures.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong attention to detail, organization, and time management.
 </li>
 <li>
 Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
 </li>
 <li>
 Ability to handle sensitive information with discretion.
 </li>
 <li>
 Ability to work independently with minimal supervision.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Social Insurance enrollment.
 </li>
 <li>
 Annual paid leave and public holidays as per the law.
 </li>
 <li>
 Paid sick leave in line with labor regulations.
 </li>
 <li>
 Medical insurance coverage.
 </li>
 <li>
 Professional, multicultural work environment and opportunities for career development.
 </li>
 </ul>
 
 
</div>

Human Resources Specialist

Informa

<div>
 
 At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
 
 
 
 
 We&rsquo;re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
 
 
 
 
 We are home to over 14,000 colleagues across 30 countries and are a member of the UK&rsquo;s FTSE 100 group of leading public companies.
 
 
 
 
 In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa&rsquo;s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
 
 
 
 
 
 
 Reports to:
 
 Facilities Manager
 
 
 
 
 
 The Role:
 
 
 
 
 
 The Reception &amp; Office Assistant is primarily responsible for providing site level administrative support and reception service to the Informa Cairo office. They must have a professional and energetic approach as well as good time management skills and the ability to multitask.
 
 
 
 
 
 Job Summary/Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide hospitality support to include but not limited to reception service, greeting and welcoming visitors, directing and announcing business updates as appropriate, meeting room support and ad-hoc lunch ordering.
 </li>
 <li>
 Receive and sort daily mail/receive deliveries/arrange couriers. Notify employees when they receive deliveries.
 </li>
 <li>
 Provide administrative support in maintaining all documentation and record keeping,
 </li>
 <li>
 Maintain security by following procedures and controlling access (operate visitor book, issue visitor badges). Activating visiting colleagues badges for Amsterdam office use.
 </li>
 <li>
 Provide new colleagues with access badges, office tours &amp; site inductions
 </li>
 <li>
 Perform daily site checks, logging any issues in the appropriate system. Maintain a tidy office by ensuring that kitchen area, meeting rooms and common spaces remain clean.
 </li>
 <li>
 Ensure appropriate supplies of consumables at all times (eg milk, coffee beans, CO2 bottles, stationery equipment, etc)
 </li>
 <li>
 Cooperate with building property managers to solve issues relating to service requests, upkeep of facilities &amp; attend building tenant meetings when required,
 </li>
 <li>
 Working with office support team to ensure service is delivered at all times, especially during any team absences,
 </li>
 <li>
 Process purchase orders and expense reports. Process invoices in timely fashion following all checks and procedures,
 </li>
 <li>
 Coordinate with Executive Assistants on in-house events, support senior management needs as they arise, and respond to any other requests relating to the Senior Management in timely manner,
 </li>
 <li>
 Take part in and be responsible for QHSE (Quality, Health, Safety &amp; Environment) provision, coordinating fire warden and first aid trainings &amp; associated arrangements, ensuring first aid supplies are sufficient,
 </li>
 <li>
 Take part in regional EMEA initiatives as required
 </li>
 <li>
 Perform daily floor checks and identify needs for repairs, ensuring checks of all meeting rooms, toilets, plants, lighting, etc,
 </li>
 <li>
 Raise Facilities tickets in Informa&rsquo;s preferred Facilities Management reporting tool &amp; see through to completion,
 </li>
 <li>
 Oversee cleaning, waste removal, recycling, managing vendor directly,
 </li>
 <li>
 Coordinate directly with Facilities vendors including but not limited to maintenance, health and safety, food &amp; beverage,
 </li>
 <li>
 Keep track of office-related spend, keeping records on the established invoice tracking systems,
 </li>
 <li>
 Take part in, or own ad-hoc projects as required,
 </li>
 <li>
 Perform other related duties as required or requested.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills in Arabic and English.
 </li>
 <li>
 Proven multi-tasking capability and solid organizational skills, work with minimal supervision.
 </li>
 <li>
 Solutions driven and can-do attitude.
 </li>
 <li>
 Discretion when dealing with confidential information.
 </li>
 <li>
 Creative thinking with ability to partner/collaborate with others in the office.
 </li>
 </ul>
 
 
 Skills required:
 
 
 
 
 <ul>
 <li>
 Educated to degree level or equivalent.
 </li>
 <li>
 Demonstrable experience within an administrative assistant role of similar.
 </li>
 <li>
 Strong computer skills to include; Microsoft Word, Outlook, PowerPoint and Excel.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you&rsquo;re not spending time together in one of our offices or other workplaces &ndash; like at an Informa event &ndash; you get the flexibility and support to work from home or remotely.
 
 
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 
 
 
 Our benefits include:
 
 
 
 
 <ul>
 <li>
 
 Great community:
 
 a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
 </li>
 <li>
 
 Broader impact:
 
 take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 
 Career opportunity:
 
 the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 
 Time out:
 
 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 A comprehensive company funded private medical insurance with international coverage
 </li>
 <li>
 A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programmes
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 </li>
 </ul>
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 
 
 See how Informa handles your personal data when you apply for a job here.
 
 
 
</div>

Reception & Office Assistant

<div>
 
 Job Requisition ID:
 
 171790
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant is instrumental in enhancing the customer experience for IKEA's online channel by providing professional assistance with customer inquiries, suggestions, and complaints via the IKEA Hotline. Responsibilities include logging feedback into the CRM system, ensuring swift and effective resolutions, and maintaining high standards of communication and brand representation. Collaborating with cross-functional teams to resolve e-commerce issues efficiently is key to success in this role.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Respond promptly and courteously to all e-commerce customer queries via email, chat, social media, or calls, ensuring alignment with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues such as delivery delays, cancellations, refunds, and product issues professionally and efficiently.
 </li>
 <li>
 Handle customer complaints professionally, providing efficient solutions and escalating issues where necessary.
 </li>
 <li>
 Provide clear communication to customers regarding order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback into the CRM system for service improvement purposes.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review, highlighting key findings and areas for improvement.
 
 
 </li>
 </ul>
 Operational Coordination
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to ensure smooth resolution of e-commerce issues.
 </li>
 <li>
 Monitor and update order management systems to track progress on issues and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual (English/Arabic) responses where required for customer communication.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Call Center skills for managing high volumes of customer interactions efficiently.
 </li>
 <li>
 Proficiency in CRM System usage for capturing and resolving customer feedback.
 </li>
 <li>
 Effective communication skills in both English and Arabic to ensure clear understanding in bilingual contexts.
 </li>
 <li>
 Strong problem-solving abilities to address and resolve customer issues swiftly and effectively.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma in Commerce, Marketing, or a related field.
 </li>
 <li>
 A minimum of 2 years experience in a similar role within a customer service or ecommerce environment.
 </li>
 <li>
 Proficiency in CRM systems and call center operations.
 </li>
 <li>
 Strong analytical skills and effective communication, with a proven track record in complaint handling.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

<div>
 
 Job Requisition ID:
 
 172549
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور:
 
 
 
 يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.
 
 
 
 Overview Of The Role
 
 
 
 The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards
 
 
 
 ما الذي ستقوم به:
 
 
 
 <ul>
 <li>
 استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
 </li>
 <li>
 شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
 </li>
 <li>
 تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
 </li>
 <li>
 التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
 </li>
 <li>
 الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
 </li>
 <li>
 التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
 </li>
 <li>
 التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
 </li>
 <li>
 التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
 </li>
 <li>
 إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
 </li>
 <li>
 الالتزام بجميع إجراءات الطوارئ.
 </li>
 <li>
 الحفاظ على بيئة آمنة للأطفال داخل المنطقة.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
 </li>
 <li>
 Explain Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with agreed activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure the safety of children is the main priority while they are in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Rotate and work at the Information desk to greet customers and address all incoming inquiries.
 </li>
 <li>
 Ensure all system and emergency procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Adhere to all emergency procedures.
 </li>
 <li>
 Maintain a safe environment for children within the area.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
 </li>
 <li>
 مؤهل الإسعافات الأولية.
 </li>
 <li>
 خبرة لا تقل عن سنتين في دور مشابه.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Local qualification in Child Care as per relevant country.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years' experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

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