sales quality analyst

brocus it solutions pvt ltd

Designation: Quality Analyst (International -Sales process)Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles and responsibilities:<ul><li>Assess and evaluate customer interactions (calls, chats, emails, or tickets) to ensure adherence to technical and service quality standards.</li></ul><ul><li>Identify areas of improvement in troubleshooting processes, product knowledge, and communication skills.</li></ul><ul><li>Provide detailed feedback to agents and team leads on technical performance and quality assurance findings.</li></ul><ul><li>Generate reports on quality trends, agent performance, and process gaps.</li></ul><ul><li>Present data-driven insights to management to enhance overall service quality.</li></ul><ul><li>Assist in root cause analysis for recurring technical issues and customer dissatisfaction.</li></ul><ul><li>Develop and maintain quality scorecards and reports.</li></ul><ul><li>Work closely with trainers and team leaders to design training programs based on quality audits.</li></ul><ul><li>Conduct quality calibration sessions to ensure uniform evaluation across teams.</li></ul><ul><li>Provide coaching sessions to agents to enhance technical troubleshooting skills.</li></ul>1) Required Skills: <ul><li>Candidates must be comfortable working in the night shift and working from office.</li></ul><ul><li>Excellent written and verbal communication.</li></ul><ul><li>Must be well versed with VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and methodologies.</li></ul><ul><li>Candidates from international BPO backgrounds are preferred.</li></ul>Perks &amp; Benefits: ✓ Incentives ✓ Benefits of Insurance ✓ 5 Working Days ✓ US Shifts.Job Type: Full-timePay: ₹340,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Call Quality Analyst

V Power Logistics

This is a night shift role from 6 pm to 3 am( mon to Fri)Job Title: Quality Analyst &ndash; Sales &amp; Operations (US Logistics)Responsibilities:* Monitor and evaluate inbound/outbound calls for Sales and Operations teams.* Ensure adherence to process, compliance, and communication standards.* Provide clear, constructive feedback to employees and support performance improvement.* Conduct training for new hires and refresher sessions for existing staff.* Prepare quality reports, maintain scorecards, and identify improvement opportunities.* Collaborate with team leads to improve call quality, customer experience, and process efficiency.Requirements:* 2&ndash;4 years of QA or training experience in logistics/BPO/customer service.* Strong understanding of US logistics processes.* Excellent communication, coaching, and analytical skills.* Proficient with call evaluation tools and MS Office.Job Type: Full-timePay: ₹30,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

We Buy Houses USA

Job Description We are seeking an exceptionally detail-oriented and self-motivated Sales Customer Support &amp; Quality Assurance (QA) Specialist to join our remote team. This is not a traditional sales or customer service role; your primary focus will be on maintaining the highest standards of quality, adherence to process, and system hygiene across our sales team operations.The ideal candidate is a self-starter who thrives on building, implementing, and monitoring systems and processes flawlessly. You will be the critical link ensuring our sales team operates at maximum efficiency and that every lead receives a world-class, consistent experience.This is a long-term, ongoing position for the right fit.Key Responsibilities Your role will be focused on two main areas: Sales Team QA and Process Monitoring/Enforcement.1. Sales Team Quality Assurance (QA) - Sales Call Auditing: Prioritize listening to and reviewing all Offer calls to provide structured feedback to sales representatives on adherence to script, process, and closing techniques.- New Sales Script Implementation: Test new scripts via roleplay with the team and audit live calls to ensure immediate and correct adoption.- KPI Funnel Management: Monitor individual sales team member funnels (e.g., Qualified, Appointment Met, etc.) to ensure data integrity and that all leads are correctly categorized at every stage.2. Process &amp; System Hygiene - CRM Hygiene: Conduct daily and weekly spot checks to ensure impeccable CRM practices, including:- Monitoring Abandoned Leads to keep the count low.- Verifying correct Drip, Status, and Follow Up processes are being applied to leads.- Auditing PPL/PPC leads to ensure proper addressing and follow-up sequences.- Daily Performance Monitoring: Utilize tools like Time Doctor to track and report on individual team productivity and adherence to shift schedules.- Process Enforcement: Ensure timely and correct execution of critical sales steps:- Monitor Speed to Lead to ensure all new leads are contacted within a 5-minute window.- Daily checks for correct logging of Battleground, Initial Offer, and Offer Result in the CRM.- Verify the team is efficiently working through their daily tasks (New, Inbound, Context, Warm/Cold leads).- PPL Monitoring: Oversee the PPL Drip and Refund Process on a daily basis.What We're Looking For Proven experience in Sales Quality Assurance (QA) or a highly structured sales operations role.- High Attention to Detail: You must be obsessive about accuracy, consistency, and flawless execution of systems.- Self-Starter Mentality: The ability to take ownership of the QA process, anticipate needs, and proactively establish or improve systems without constant supervision.- System Builder &amp; Follower: Capable of not just following systems perfectly, but also helping to design and document them for team-wide use.Excellent written and verbal communication skills.Experience with RESimpli CRM software is highly preferred.Application Requirements To apply, please include:A brief overview of your specific experience in Sales Quality Assurance.An example of a time you autonomously built or significantly improved a system/process in a previous role.Your current weekly availability (in hours).Job Type: Full-timePay: E&pound;3.00 - E&pound;6.00 per hourExpected hours: 40 per weekExperience:<ul><li>as a Sales Quality Analyst in Real Estate: 2 years (Preferred)</li></ul>Work Location: Remote

Sales Quality Assurance Specialist (Remote, Long-Term)

Ark It Services

Job SpecificationWe are looking for a detail-oriented and motivated QA Sales to support our Sales team by ensuring quality standards, accuracy, and compliance in sales processes. This internship is ideal for fresh graduates or students who want hands-on experience in sales operations and quality assurance.Key Responsibilities<ul><li>Monitor and review sales calls, for quality and compliance</li><li>Evaluate sales interactions against defined quality benchmarks</li><li>Prepare QA reports and highlight gaps, trends, and improvement areas</li><li>Coordinate with Sales team to share feedback and corrective actions</li><li>Ensure accurate data entry and CRM updates</li><li>Assist in improving sales scripts, SOPs, and QA checklists</li><li>Support the team in daily sales and quality-related tasks</li></ul>Required Skills &amp; Qualifications<ul><li>FA/ FSC &amp; Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>Knowledge of CRM systems</li><li>Basic reporting or data analysis skills</li><li>Understanding of call quality standards</li><li>Strong communication and listening skills</li></ul>How to apply:<ul><li>Interested candidate may send there resume on &quot;hr@moneypex.com&quot;</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

QA Sales

Factor Bikes

<div>
 
 
 Join Factor Bikes &ndash; Sales Support Analyst
 
 
 
 
 
 
 Factor Bikes is not just a bike brand. We are a company built on engineering obsession, racing heritage, and a relentless drive to do things differently. From Tour de France stages to gravel epics, time trials, velodromes, and singletrack, our bikes are trusted by world-class athletes &mdash; and loved by riders who want something more.
 
 
 
 
 
 Founded by former pro rider Rob Gitelis, Factor is one of the only brands in the world that owns every part of the bike creation process &mdash; from R&amp;D to carbon layup. We do not outsource. We do not cut corners. We craft performance, start to finish.
 
 
 
 
 
 Factor Bikes is looking for a
 
 Sales Support Analyst
 
 to join the Factor Bikes team in Boulder, Colorado. As a sales support analyst, you will assist our in-house sales team on sales order creation, order management, and data analysis. An eagerness to create solutions to drive a growing sales network is pivotal for this role. This is an opportunity to join and grow with a performance-driven team in the cycling industry.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Function as the primary operational support partner to outside sales representatives.
 </li>
 <li>
 Own the end-to-end order entry process and continuously look for ways to improve speed, accuracy, and efficiency.
 </li>
 <li>
 Comfortable working across email, NuOrder, NetSuite, and spreadsheets simultaneously.
 </li>
 <li>
 Collaborate closely with sales, fulfillment, and operations teams to ensure orders flow smoothly from entry to shipment.
 </li>
 <li>
 Strong organizational skills and ability to prioritize multiple incoming requests.
 </li>
 <li>
 Maintain clean and accurate customer and order data across platforms.
 </li>
 <li>
 Assist with basic reporting or audits related to orders, sales activity, or allocations as needed.
 </li>
 <li>
 Additional duties to be assigned post-onboarding. This job description serves as a general outline of duties, responsibilities, and requirements. A successful candidate will be flexible and willing to adapt to fluid daily requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in business, data analytics, STEM, and/or equivalent work experience.
 </li>
 <li>
 Clear written and verbal communication skills.
 </li>
 <li>
 Ability to prioritize workload and efficiently process data transfer
 </li>
 <li>
 Mindfulness and commitment to producing work of a superior quality.
 </li>
 <li>
 Working knowledge of Microsoft Office Suite/Google Workspace.
 </li>
 <li>
 Experience with Oracle NetSuite.
 </li>
 <li>
 Prior experience supporting an outside or field-based sales team.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualification:
 
 
 <ul>
 <li>
 2+ years of Sales/Business Development experience.
 </li>
 <li>
 Cycling/Outdoor industry experience.
 </li>
 <li>
 Working knowledge of premium bicycle componentry and terminology.
 </li>
 <li>
 Sales API Integration
 </li>
 </ul>
 
 
</div>

Sales Support Analyst

ProLift Rigging

<div>BluePrint Supply Chain is a privately owned, purpose driven industrial construction company that has a unique, opportunistic, and growth-oriented culture. 
Our Mission
To be the preeminent supply chain management solutions and services firm, accelerating the leaders of the industrial future, by strengthening, scaling, building resilient construction supply chains that integrate the delivery of offsite constructed products directly to the construction or job site. 
Our Core Values
<ul><li>Stewardship- Understand and deliver on all agreed upon milestones, deadlines, and key results</li></ul>
<ul><li>Quality- Ensure quality is engrained in all levels of work, every day, all the time</li></ul>
<ul><li>Innovative- Provide value through advanced or new methodologies</li></ul>
<ul><li>Accountable- Acceptance of one's result, realization that we are all fallible</li></ul>
<ul><li>Diligence - Remember that any meaningful goal is achieved through diligent persistence and staying engaged. Do whatever it takes to achieve our mission within the constraints of our values.</li></ul>
<ul><li>Teamwork - We are a team that needs each members' contribution to achieve our mission.</li></ul> 
People
<ul><li>Building a culture ingrained in our core values, providing innovation and diversity of thought</li></ul>
<ul><li>Industry experts formulating winning solutions for each customer</li></ul>
<ul><li>Investing in continuous improvement through recognition
</li></ul><ul><li>Diverse, engaged teams at every level of our organization, committed to alignment and agreement</li></ul>
<ul><li>Intentionally seeking talent beyond our comfort zone, relational networks</li></ul> 
Sales Analyst
POSITION SUMMARY: We are seeking a sales analyst to support the development/sales teams. This role interacts with the sales team, operations, branch locations, and customers. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Build and deliver accurate estimates &amp; proposal packages</li></ul>
<ul><li>Coordinate pricing with branches and service partners</li></ul>
<ul><li>Translate sales intent into executable scope</li></ul>
<ul><li>Maintain CRM data and opportunity accuracy</li></ul>
<ul><li>Manage revisions, alternates, and value-engineering options</li></ul>
<ul><li>Standardize estimating tools, templates, and assumptions</li></ul>
<ul><li>Support sales handoff to operations</li></ul>
<ul><li>Identify risk, gaps, and red flags early</li></ul>
BLUEPRINT OFFERS
<ul><li>Competitive salary</li></ul>
<ul><li>Bonus program that pays for performance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Medical, Dental, and Vision coverage</li></ul>
<ul><li>Vacation and Holiday Pay</li></ul>
<ul><li>Disability Insurance</li></ul>
<ul><li>Life Insurance</li></ul>
<ul><li>Sales Training</li></ul> 
EDUCATION AND EXPERIENCE
<ul><li>Bachelor's Degree in, Business, or Supply Chain Management or other relevant field</li></ul>
<ul><li>2+ years of various CRM experience required</li></ul>
<ul><li>Experience in logistics, transportation, warehousing, or supply chain management is preferred</li></ul> 
EOE/AA Minority/Female/Disability/Veteran</div>

Sales Analyst

Trikon Telesoft Solutions Pvt. Ltd.

Experience -2 years minimum in the same roleSalary - 40-45k Shift - 3:30 am to 12:30 pm<ul><li>Call Audits &amp; Quality Control: Regularly monitors and audits telesales calls to ensure quality, compliance, and performance standards are consistently met.</li><li>New Starter Support &amp; Induction: Actively supports the onboarding process by helping with product training and induction for new team members, ensuring they are well-equipped to perform in their roles.</li><li>SSM Campaign: Assists with the SSM campaign by working on appointment setting for the sales team, helping to drive engagement and improve booking rates.</li><li>Sales Reporting: Managing and maintaining accurate sales reports, providing visibility on performance metrics, and helping inform strategic decisions.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Analyst: 2 years (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Quality Analyst Tele Sales

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