Sales Support Analyst

Join Factor Bikes – Sales Support Analyst

Factor Bikes is not just a bike brand. We are a company built on engineering obsession, racing heritage, and a relentless drive to do things differently. From Tour de France stages to gravel epics, time trials, velodromes, and singletrack, our bikes are trusted by world-class athletes — and loved by riders who want something more.

Founded by former pro rider Rob Gitelis, Factor is one of the only brands in the world that owns every part of the bike creation process — from R&D to carbon layup. We do not outsource. We do not cut corners. We craft performance, start to finish.

Factor Bikes is looking for a Sales Support Analyst to join the Factor Bikes team in Boulder, Colorado. As a sales support analyst, you will assist our in-house sales team on sales order creation, order management, and data analysis. An eagerness to create solutions to drive a growing sales network is pivotal for this role. This is an opportunity to join and grow with a performance-driven team in the cycling industry.

Responsibilities:

• Function as the primary operational support partner to outside sales representatives.
• Own the end-to-end order entry process and continuously look for ways to improve speed, accuracy, and efficiency.
• Comfortable working across email, NuOrder, NetSuite, and spreadsheets simultaneously.
• Collaborate closely with sales, fulfillment, and operations teams to ensure orders flow smoothly from entry to shipment.
• Strong organizational skills and ability to prioritize multiple incoming requests.
• Maintain clean and accurate customer and order data across platforms.
• Assist with basic reporting or audits related to orders, sales activity, or allocations as needed.
• Additional duties to be assigned post-onboarding. This job description serves as a general outline of duties, responsibilities, and requirements. A successful candidate will be flexible and willing to adapt to fluid daily requirements.

Qualifications:

• Associate’s degree in business, data analytics, STEM, and/or equivalent work experience.
• Clear written and verbal communication skills.
• Ability to prioritize workload and efficiently process data transfer
• Mindfulness and commitment to producing work of a superior quality.
• Working knowledge of Microsoft Office Suite/Google Workspace.
• Experience with Oracle NetSuite.
• Prior experience supporting an outside or field-based sales team.

Preferred Qualification:

• 2+ years of Sales/Business Development experience.
• Cycling/Outdoor industry experience.
• Working knowledge of premium bicycle componentry and terminology.
• Sales API Integration