sales service technician

Goodyear

<div><h1 class="jobSectionHeader">Job Description</h1>
<div>Let's Connect APPLY TODAY To Schedule Your On Site Interview!</div>
<div>Text &quot;Goodyear&quot; to 66866 to connect with a recruiter!</div> 


Depends on Experience - Base Pay plus Incentives

Location: 1818 Collins Blvd. 


 Learn about our culture! Click Here to Hear from our Associates! 


General Description:

As the Fleet Tire Sales Specialist (Commission) role, you are responsible for selling new and retreaded commercial truck tires and related products and services by managing current customer accounts and developing new accounts. You must also produce sufficient sales volume to achieve assigned sales objectives. Represent the company professionally through team image and service readiness. Through training, you will develop knowledge of the company's products and services and be able to educate others. You will also monitor and report on market intelligence which impacts business and pricing within the market. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but not be limited to:
<ul>
<li>Actively seeking and developing new accounts and represent the company to potential customers.</li>
<li>This position requires frequent local travel from customer sites to establish and further build relationships</li>
<li>Selling company supported products and services.</li>
<li>Meeting sales goals set by management.</li>
<li>Developing and maintaining a thorough knowledge of products and services to provide accurate information to customers.</li>
<li>Evaluating customer needs and making recommendations utilizing a value selling approach.</li>
<li>Attending sales training and continually building product knowledge.</li>
<li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, sitting and squatting.</li>
<li>Create or increase truck tires sales through a planned program of regular solicitation.</li>
<li>Scheduling fleet service appointments and coordinating appointments with the service department.</li>
<li>Conducting fleet needs evaluations and providing customers with cost analysis and benefits.</li>
<li>Ensuring prompt resolution of tire adjustments and ensuring that customer casings are handled appropriately.</li>
<li>Delivering tires to customers as needed.</li>
</ul>
Basic Requirements:
<ul>
<li>2 years or more of successful Sales and/or Business to Business experience</li>
<li>Must have a valid driver's license for the type of vehicle required for the position and be able to meet commercial driver qualification requirements.</li>
<li>Must be at least 21 years of age.</li>
<li>No relocation is being offered for this position.</li>
<li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.</li>
</ul>
Preferred Qualifications:
<ul>
<li>High School Diploma or GED.</li>
<li>Associate Degree in related field.</li>
<li>Previous business to business sales experience</li>
</ul>
Candidate Criteria:
<ul>
<li>Strong oral and written communication ability.</li>
<li>Commitment to follow all safety procedures and work in a safe manner.</li>
<li>Must be able to work in a results-oriented, fast-paced environment as part of a team.</li>
<li>Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.</li>
</ul>
Application Process : 
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li></ul> 


Sales, Fleet, Tire Sales, B2B, Traveling Sales, Commercial Sales, Sales Volume, Business Development, Sales Goals, Appointments, Sales Training, Commercial Tires, Tire Repair, Tire Installation, Tire Service, Commercial Vehicles, Fleet Vehicles, Fleet Service Technician, Retread, Commercial Truck, Diesel Mechanic, General Mechanic, Brake Technician, Transmission Technician, Certified Automotive Technician (ASE), L1 Technician, L2 Technician, L3 Technician, Mechanic, Automotive Service Technician, General Service Technician, Master Automotive Technician, Automotive Mechanic, Automotive Mechanic Technician, Automotive Repair Technician, Automotive 


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Fleet Tire Sales Specialist - Covington, LA

NRG Energy

<div>Welcome to the intersection of energy and home services. At NRG, we&rsquo;re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. 
Why Join Our Technician Team?<ul><li>
Competitive hourly base plus uncapped commission</li><li>
Comprehensive paid training &amp; Ongoing coaching and support</li><li>
Company take-home vehicle and gas card</li><li>
Cell phone and work tablet</li><li>
We provide all tools necessary to perform the job &ndash; We'll ship everything to you directly!</li><li>
4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!</li></ul> 
Why Join Vivint?<ul><li>
Ten paid holidays</li><li>
Two weeks paid time off</li><li>
Employee pricing on smart home products</li><li>
Medical/Dental/Vision/Life coverage</li><li>
401(k) plan with matching</li><li>
Career development and leadership opportunities</li><li>
Fast Company&rsquo;s list of the World&rsquo;s 50 Most Innovative Companies, Forbes named us one of America&rsquo;s Best Employers and a Best Employer for Diversity</li></ul> 
A Day in the Life:
As part of our Field Service Technician team, you&rsquo;ll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for &mdash; peace of mind. 
Who we&rsquo;re looking for:
Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and providing comprehensive training and support. So, whether you&rsquo;re an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you!<ul><li> 
Exceptional customer service skills</li><li>
Sales experience &ndash; car sales, retail sales, insurance sales, B2C sales, call center experience</li><li>
Field technician experience &ndash; cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician</li><li>
Clean driving record and valid license</li><li>
Someone who thrives in a team environment as well as independently</li></ul> 
Minimal Requirements:<ul><li>
Candidates must live within a 20-mile radius of the city</li></ul> 
Physical demands of the job:<ul><li>
Lift and carry up to 45 lbs.</li><li>
Climb ladders up to 14 feet</li><li>
Work in attics and other limited-space areas</li><li>
Bend, kneel, crouch, and stand for extended periods</li></ul> 
Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. 
The base hourly range for this position is: $24.72 - $27.69* *The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.</div>

Field Service Professional - Champaign, IL

Atlas Industrial Equipment Co

<div><div><div><div><div><h1 class="jobSectionHeader">Service Sales Engineer
</h1></div></div></div></div><div><div><div><div>Functional area: Sales
</div></div></div></div><div><div><div><div>Location: Saudi Arabia
</div></div></div></div><div><div><div><div>City: Jeddah
</div></div></div></div><div><div><div><div>Company name: Atlas Industrial Equipment Co
</div></div></div></div><div><div><div><div>Date of posting: Oct 14, 2025 
</div></div></div></div><div><div><div><div>Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We&acute;re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.

The Role 

We are looking for customer focused candidate to take a very dynamic team and market to the next level as Sales Engineer for Compressor Technique Service (CTS) Division. 

Mission 


To develop, motivate and manage dedicated service sales team with hands on approach. To aggressively grow the service contract business &amp; advance services within the defined territory. To act as part of the service management team. To make sure we sell and deliver professional services and exceed customer expectations. To maximize both internal and external customer satisfaction. To make sure we become and remain &quot;First in mind &ndash; First in choice&reg;&quot; for our customers. 


To establish, utilize and manage business intelligence data to capture the full market potential. 


To ensure outstanding competence in service sales and to continuously improve and further develop the sales team on service product then create a development plan together with CTS Sales Manager. 

To personally take ownership of the most significant service key accounts, Work to provide marketing inputs to explore new ways in safeguarding top positioning of Atlas Copco service in the market. 


To increase the customer portfolio by prospecting and identifying new potentials and ensure an excellent standard of after sales service is provided, Plan and priorities sales team activities with a view to achieving agreed business aims for total responsibility contracts. 

To ensure working closely with sales team to achieve advance business target as well as the Airscan, AirNet, upgrades &amp; focused products and perform field visits to assess customer needs based on their machine installations and specific needs and targets. 


To ensure we fulfill our commitment for timely response. 

To ensure our CRM platform is always up to date, every sales activity is recorded in timely manner and tools are fully utilized to enable mobility for the sales team. 


To achieve set targets for NIS and profitability. 


To ensure customer feedback is acknowledged, acted upon, and reported back to our customers. 
Upselling products and services, carry out Tele sales, mailer campaigns, research and generate new leads for CTS products. 
Maximize the revenue and profitability of the service business across the assigned territory by promoting sales of the compressor technique Service products to new and existing customers, in accordance with agreed business plans 

What you can expect from us?
Personality requirements
Good Interpersonal skills &amp; Proactive
Strong team player, with positive approach and able to work under pressure.
Effective Communication Skills, Digital tools user
Skill in solution selling and developing difficult and new markets
Hard working person with good perseverance, Enthusiastic and aggressive
Analyst, Structured and organized person 

What we expect of you? 

Experience requirements

Proven and minimum of three (3) years of experience in industrial sales function.

Knowledge about compressed air &amp; service market.

Good verbal and written communication skills both in English and Arabic.

Experience in Service Contract concept and sales.

Experience with CRM applications.

Experience of sales territory management and market segmentation. 


Knowledge/Educational requirements

Degree in Mechanical or Electrical engineering from Approved institute by the Saudi Engineers Council. 

City 
Jeddah 

Diverse by nature and inclusive by choice 
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</div></div></div></div></div>

Service Sales Engineer

<div><div><div><div><div><h1 class="jobSectionHeader">Service Sales Engineer
</h1></div></div></div></div><div><div><div><div>Functional area: Sales
</div></div></div></div><div><div><div><div>Location: Saudi Arabia
</div></div></div></div><div><div><div><div>City: Al Khobar
</div></div></div></div><div><div><div><div>Company name: Atlas Industrial Equipment Co
</div></div></div></div><div><div><div><div>Date of posting: Oct 20, 2025 
</div></div></div></div><div><div><div><div>Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We&acute;re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.

The Role 

We are looking for customer focused candidate to take a very dynamic team and market to the next level as Sales Engineer for Compressor Technique Service (CTS) Division. 

Mission 


To develop, motivate and manage dedicated service sales team with hands on approach. To aggressively grow the service contract business &amp; advance services within the defined territory. To act as part of the service management team. To make sure we sell and deliver professional services and exceed customer expectations. To maximize both internal and external customer satisfaction. To make sure we become and remain &quot;First in mind &ndash; First in choice&reg;&quot; for our customers. 


To establish, utilize and manage business intelligence data to capture the full market potential. 


To ensure outstanding competence in service sales and to continuously improve and further develop the sales team on service product then create a development plan together with CTS Sales Manager. 

To personally take ownership of the most significant service key accounts, Work to provide marketing inputs to explore new ways in safeguarding top positioning of Atlas Copco service in the market. 


To increase the customer portfolio by prospecting and identifying new potentials and ensure an excellent standard of after sales service is provided, Plan and priorities sales team activities with a view to achieving agreed business aims for total responsibility contracts. 

To ensure working closely with sales team to achieve advance business target as well as the Airscan, AirNet, upgrades &amp; focused products and perform field visits to assess customer needs based on their machine installations and specific needs and targets. 


To ensure we fulfill our commitment for timely response. 

To ensure our CRM platform is always up to date, every sales activity is recorded in timely manner and tools are fully utilized to enable mobility for the sales team. 


To achieve set targets for NIS and profitability. 


To ensure customer feedback is acknowledged, acted upon, and reported back to our customers. 
Upselling products and services, carry out Tele sales, mailer campaigns, research and generate new leads for CTS products. 
Maximize the revenue and profitability of the service business across the assigned territory by promoting sales of the compressor technique Service products to new and existing customers, in accordance with agreed business plans 

What you can expect from us?
Personality requirements
Good Interpersonal skills &amp; Proactive
Strong team player, with positive approach and able to work under pressure.
Effective Communication Skills, Digital tools user
Skill in solution selling and developing difficult and new markets
Hard working person with good perseverance, Enthusiastic and aggressive
Analyst, Structured and organized person 

What we expect of you? 

Experience requirements

Proven and minimum of three (3) years of experience in industrial sales function.

Knowledge about compressed air &amp; service market.

Good verbal and written communication skills both in English and Arabic.

Experience in Service Contract concept and sales.

Experience with CRM applications.

Experience of sales territory management and market segmentation. 


Knowledge/Educational requirements

Degree in Mechanical or Electrical engineering from Approved institute by the Saudi Engineers Council. 

City 
Al Khobar 

Diverse by nature and inclusive by choice 
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</div></div></div></div></div>

Atlas Copco

<div>
 
 Passionate people create exceptional things
 
 
 
 Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
 
 
 We&acute;re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
 
 
 Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 The Role
 
 
 
 
 We are looking for customer focused candidate to take a very dynamic team and market to the next level as Sales Engineer for Compressor Technique Service (CTS) Division.
 
 
 
 
 Mission
 
 
 
 To develop, motivate and manage dedicated service sales team with hands on approach. To aggressively grow the service contract business &amp; advance services within the defined territory. To act as part of the service management team. To make sure we sell and deliver professional services and exceed customer expectations. To maximize both internal and external customer satisfaction. To make sure we become and remain "First in mind &ndash; First in choice&reg;" for our customers.
 
 
 To establish, utilize and manage business intelligence data to capture the full market potential.
 
 
 To ensure outstanding competence in service sales and to continuously improve and further develop the sales team on service product then create a development plan together with CTS Sales Manager.
 
 
 To personally take ownership of the most significant service key accounts, Work to provide marketing inputs to explore new ways in safeguarding top positioning of Atlas Copco service in the market.
 
 
 To increase the customer portfolio by prospecting and identifying new potentials and ensure an excellent standard of after sales service is provided, Plan and priorities sales team activities with a view to achieving agreed business aims for total responsibility contracts.
 
 
 To ensure working closely with sales team to achieve advance business target as well as the Airscan, AirNet, upgrades &amp; focused products and perform field visits to assess customer needs based on their machine installations and specific needs and targets.
 
 
 To ensure we fulfill our commitment for timely response.
 
 
 To ensure our CRM platform is always up to date, every sales activity is recorded in timely manner and tools are fully utilized to enable mobility for the sales team.
 
 
 To achieve set targets for NIS and profitability.
 
 
 To ensure customer feedback is acknowledged, acted upon, and reported back to our customers.
 
 
 Upselling products and services, carry out Tele sales, mailer campaigns, research and generate new leads for CTS products.
 
 
 Maximize the revenue and profitability of the service business across the assigned territory by promoting sales of the compressor technique Service products to new and existing customers, in accordance with agreed business plans
 
 
 
 What you can expect from us?
 
 
 
 
 Personality Requirements
 
 
 
 Good Interpersonal skills &amp; Proactive
 
 
 Strong team player, with positive approach and able to work under pressure.
 
 
 Effective Communication Skills, Digital tools user
 
 
 Skill in solution selling and developing difficult and new markets
 
 
 Hard working person with good perseverance, Enthusiastic and aggressive
 
 
 Analyst, Structured and organized person
 
 
 
 What we expect of you?
 
 
 
 
 Experience Requirements
 
 
 
 Proven and minimum of three (3) years of experience in industrial sales function.
 
 
 Knowledge about compressed air &amp; service market.
 
 
 Good verbal and written communication skills both in English and Arabic.
 
 
 Experience in Service Contract concept and sales.
 
 
 Experience with CRM applications.
 
 
 Experience of sales territory management and market segmentation.
 
 
 
 Knowledge/Educational Requirements
 
 
 
 Degree in Mechanical or Electrical engineering from Approved institute by the Saudi Engineers Council.
 
 
 
 City
 
 
 
 Jeddah
 
 
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

Rentokil Initial

<div>Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world&rsquo;s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:<ul><li>&quot;Service Planner is an important anchor person in the branch who is accountable for</li></ul>
planning, scheduling, assigning, managing technicians time to maximize profitability and
productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch
Manager. The incumbent will have to work as part of a multi-functional team and this
involves collaboration with the internal team and external stakeholders.&quot;
Job Responsibilities:<ul><li>To know and develop proficiency in handling internal company software platforms, ie.</li></ul>
iCABS, SCP and any other systems that may be introduced.<ul><li>Must have a good knowledge of the branch territory.</li><li>To ensure that the Service Companion usage is maximised for all the service deliveries &amp;</li></ul>
should be always above 95%<ul><li>Organisation of schedule and planning of all service (including contracts, jobbing, call outs,</li></ul>
etc.) requirements on a daily, weekly and monthly basis for all technicians within the
branch<ul><li>To ensure that all the service companion devices are active and in use. All the devices</li></ul>
should be active 100% at any given point of time<ul><li>Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints.</li></ul>
Pending visits should be negligible (Service backlogs). Emphasis on &quot;On Time planning&rdquo;<ul><li>Liaise with the Sales and Service team to best accommodate urgent service visit</li></ul>
appointments and communicate changes to affected customers timely.<ul><li>Ensure customer service-related complaints or termination notifications/STOP Services are</li></ul>
attended to effectively and promptly.<ul><li>Manage service documentation and ensure all customer/technician&rsquo;s feedback are followed</li></ul>
up with actions<ul><li>Enter correct (error free) consumption data and TOS in the SCP to ensure command centre</li></ul>
account profitability reflects correct data customer wise.<ul><li>Ensure all service data from dockets, log cards, service orders and other sources is updated</li></ul>
accurately into business systems in timely manner<ul><li>Coordinate with the IT team for new users, device issues etc.</li><li>Supports business transition from paper-based to system and digital-based planning, visit</li></ul>
documents, whilst upholding documentation integrity<ul><li>Follow callout process so as to ensure that the complaints are delivered only after raising</li></ul>
the ticket<ul><li>Review service reports with OM, OE and BM and highlight areas of concern &ndash; critical backlog</li></ul>
and weekly trend to manager.<ul><li>Reviews and provides service compliance updates daily.</li><li>Assist &amp; help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring</li></ul>
Technician service productivity and efficiency related KPIs<ul><li>Maintain positive working relationship and effective communication with Sales &amp; Service</li></ul>
Colleagues, Supervisor, Technician, Operations staff for any service related issues.
Coordinate with Sales for any available slots, time adjustment for new sales scheduling<ul><li>Work with branch management to correct service areas distributed across the business</li></ul>
based on annual revenue from areas, time on site, travel time &amp; routine requirements<ul><li>Utilise the Route technicians for jobbing only after the route technicians routine services</li></ul>
are delivered<ul><li>Expected to be knowledgeable about company safety policies and safety (SRA)</li></ul>
requirements on the job, be able to read and understand company policies<ul><li>Any unresolved issues should be quickly elevated to the next level of management for</li></ul>
prompt resolution<ul><li>Any other similar duties as and when specified by the manager</li></ul>
REPORTING<ul><li>Daily, weekly &amp; monthly (SOS) State of Service for Branch. Residential GSS SOS should also</li></ul>
be the priority<ul><li>Weekly reporting of pending jobs, ageing profiles to ABM/BM</li><li>Monthly reporting of technician wise trends.</li><li>Maintain State of Service and productivity data per technician</li><li>Maintain visibility on complaints received and report on all call outs / critical incidents</li></ul>
received from branch.<ul><li>Annual Leave planning of technicians</li><li>Ensure that each technician service productivity is achieved as per set targets</li></ul>
Key Result Areas:<ul><li>On time service planning with ZERO pending services every month</li><li>Monitoring SCP active devices &amp; Usage on weekly basis</li><li>Minimum expectancy on SCP active device(100%) &amp; usage &gt;95%</li><li>Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned</li></ul>
by the branch<ul><li>Minimizing service backlog (meet our contractual obligations)</li></ul>
Competencies (Skills essential to the role):<ul><li>Be decisive</li><li>Attention to details and accuracy</li><li>Planning &amp; organizing</li><li>Analytical skills</li><li>Customer oriented</li><li>Negotiation skills</li><li>Ability to work patiently in a dynamic service environment</li></ul>
Requirements:
Educational Qualification / Other Requirement:<ul><li>Minimum graduation with 1 to 3 years of relevant experience of managing team</li><li>Basic computer skills - for reporting/work management (Advanced computer skills would</li></ul>
be an added advantage)<ul><li>Communication - speaking on phone to external customers &amp; internally with technicians,</li></ul>
other Operations colleagues.<ul><li>Knowledge of territory which is handled for planning</li><li>Occasional Travel required within the Division</li><li>Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish</li></ul>
service requirements and provide information, assurance and advice as required<ul><li>Communicate all service issues in a timely manner to the ABM/BM, Operations Manager</li></ul>
Role Type / Key working relationships:<ul><li>Individual contributor role</li><li>External- Customers and customer representatives</li><li>Internal - Sales, Operations, Business support functions</li></ul>
Benefits:
What can you expect from RPCI?
&#10132; Our values lie at the core of our mission and vision. We believe that it&rsquo;s our people who
make our company what it is. We believe in:<ul><li>Safety</li><li>Integrity</li><li>Innovation</li><li>Learning &amp; Development</li><li>Open &amp; Transparent</li><li>Performance Orientation</li></ul>
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
.</div>

Service Planner - Bangalore Sarjapur

<div>Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world&rsquo;s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:<ul><li>&quot;Service Planner is an important anchor person in the branch who is accountable for</li></ul>
planning, scheduling, assigning, managing technicians time to maximize profitability and
productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch
Manager. The incumbent will have to work as part of a multi-functional team and this
involves collaboration with the internal team and external stakeholders.&quot;
Job Responsibilities:<ul><li>To know and develop proficiency in handling internal company software platforms, ie.</li></ul>
iCABS, SCP and any other systems that may be introduced.<ul><li>Must have a good knowledge of the branch territory.</li><li>To ensure that the Service Companion usage is maximised for all the service deliveries &amp;</li></ul>
should be always above 95%<ul><li>Organisation of schedule and planning of all service (including contracts, jobbing, call outs,</li></ul>
etc.) requirements on a daily, weekly and monthly basis for all technicians within the
branch<ul><li>To ensure that all the service companion devices are active and in use. All the devices</li></ul>
should be active 100% at any given point of time<ul><li>Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints.</li></ul>
Pending visits should be negligible (Service backlogs). Emphasis on &quot;On Time planning&rdquo;<ul><li>Liaise with the Sales and Service team to best accommodate urgent service visit</li></ul>
appointments and communicate changes to affected customers timely.<ul><li>Ensure customer service-related complaints or termination notifications/STOP Services are</li></ul>
attended to effectively and promptly.<ul><li>Manage service documentation and ensure all customer/technician&rsquo;s feedback are followed</li></ul>
up with actions<ul><li>Enter correct (error free) consumption data and TOS in the SCP to ensure command centre</li></ul>
account profitability reflects correct data customer wise.<ul><li>Ensure all service data from dockets, log cards, service orders and other sources is updated</li></ul>
accurately into business systems in timely manner<ul><li>Coordinate with the IT team for new users, device issues etc.</li><li>Supports business transition from paper-based to system and digital-based planning, visit</li></ul>
documents, whilst upholding documentation integrity<ul><li>Follow callout process so as to ensure that the complaints are delivered only after raising</li></ul>
the ticket<ul><li>Review service reports with OM, OE and BM and highlight areas of concern &ndash; critical backlog</li></ul>
and weekly trend to manager.<ul><li>Reviews and provides service compliance updates daily.</li><li>Assist &amp; help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring</li></ul>
Technician service productivity and efficiency related KPIs<ul><li>Maintain positive working relationship and effective communication with Sales &amp; Service</li></ul>
Colleagues, Supervisor, Technician, Operations staff for any service related issues.
Coordinate with Sales for any available slots, time adjustment for new sales scheduling<ul><li>Work with branch management to correct service areas distributed across the business</li></ul>
based on annual revenue from areas, time on site, travel time &amp; routine requirements<ul><li>Utilise the Route technicians for jobbing only after the route technicians routine services</li></ul>
are delivered<ul><li>Expected to be knowledgeable about company safety policies and safety (SRA)</li></ul>
requirements on the job, be able to read and understand company policies<ul><li>Any unresolved issues should be quickly elevated to the next level of management for</li></ul>
prompt resolution<ul><li>Any other similar duties as and when specified by the manager</li></ul>
REPORTING<ul><li>Daily, weekly &amp; monthly (SOS) State of Service for Branch. Residential GSS SOS should also</li></ul>
be the priority<ul><li>Weekly reporting of pending jobs, ageing profiles to ABM/BM</li><li>Monthly reporting of technician wise trends.</li><li>Maintain State of Service and productivity data per technician</li><li>Maintain visibility on complaints received and report on all call outs / critical incidents</li></ul>
received from branch.<ul><li>Annual Leave planning of technicians</li><li>Ensure that each technician service productivity is achieved as per set targets</li></ul>
Key Result Areas:<ul><li>On time service planning with ZERO pending services every month</li><li>Monitoring SCP active devices &amp; Usage on weekly basis</li><li>Minimum expectancy on SCP active device(100%) &amp; usage &gt;95%</li><li>Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned</li></ul>
by the branch<ul><li>Minimizing service backlog (meet our contractual obligations)</li></ul>
Competencies (Skills essential to the role):<ul><li>Be decisive</li><li>Attention to details and accuracy</li><li>Planning &amp; organizing</li><li>Analytical skills</li><li>Customer oriented</li><li>Negotiation skills</li><li>Ability to work patiently in a dynamic service environment</li></ul>
Requirements
Educational Qualification / Other Requirement:<ul><li>Minimum graduation with 1 to 3 years of relevant experience of managing team</li><li>Basic computer skills - for reporting/work management (Advanced computer skills would</li></ul>
be an added advantage)<ul><li>Communication - speaking on phone to external customers &amp; internally with technicians,</li></ul>
other Operations colleagues.<ul><li>Knowledge of territory which is handled for planning</li><li>Occasional Travel required within the Division</li><li>Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish</li></ul>
service requirements and provide information, assurance and advice as required<ul><li>Communicate all service issues in a timely manner to the ABM/BM, Operations Manager</li></ul>
Role Type / Key working relationships:<ul><li>Individual contributor role</li><li>External- Customers and customer representatives</li><li>Internal - Sales, Operations, Business support functions</li></ul>
Benefits
What can you expect from RPCI?
&#10132; Our values lie at the core of our mission and vision. We believe that it&rsquo;s our people who
make our company what it is. We believe in:<ul><li>Safety</li><li>Integrity</li><li>Innovation</li><li>Learning &amp; Development</li><li>Open &amp; Transparent</li><li>Performance Orientation</li></ul>
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
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