salesforce administrator

Girls Group

Girls Group - Ann Arbor, MichiganSalesForce Administrator (NonProfit Cloud Owner)Girls Group is a non-profit organization with a vision to end generational poverty by guiding young women to reach their full potential. Our mission is to empower young women to achieve emotional and economic self-sufficiency by ensuring they graduate from high school and begin their college or career journeys. We provide comprehensive support through mentoring, life skills workshops and educational enrichment programs. Our work supports young women in middle school through high school and beyond to develop the confidence, leadership skills and resilience needed to succeed in life.Position Details<ul><li>Location: Remote</li><li>Type: Part-time or contract</li><li>Estimated Hours: Up to 20 hours per week</li></ul>Position OverviewGirls Group is seeking a part-time Salesforce Administrator to serve as the internal point person for our transition from Google Sheets to Salesforce Nonprofit Cloud and to support ongoing system administration after implementation.This role begins with a significant, detail-intensive data phase. The Salesforce Administrator will spend a substantial portion of the initial months reviewing, cleaning, organizing, and standardizing large volumes of data across multiple spreadsheets. This work is highly manual and requires sustained attention to detail, consistency, and accuracy. Success in this role depends on someone who is comfortable with repetitive, process-driven tasks and understands that this upfront work is critical to building a strong, reliable system. This is not a purely strategic role&mdash;hands-on data work will be a core part of the early experience.This role is ideal for someone who is both strategic and hands-on: a professional who can help translate nonprofit processes into a well-structured CRM, partner effectively with an external consultant, and ensure Salesforce becomes a practical tool for program operations, reporting, and organizational decision-making. The Salesforce Administrator will play a central role in implementation, data migration support, user adoption, process improvement, and long-term CRM stewardship.Key Responsibilities<ul><li>Serve as Girls Group&rsquo;s internal lead and day-to-day owner for Salesforce Nonprofit Cloud</li><li>Partner with the implementation consultant to support configuration, rollout, testing, and adoption</li><li>Help map current workflows from Google Sheets and other systems into scalable Salesforce processesSupport data cleanup, data import, validation, deduplication, and governance</li><li>Configure and maintain objects, fields, page layouts, reports, dashboards, automations, and user permissions</li><li>Document system processes, business rules, naming conventions, and admin procedures</li><li>Train and support staff users across programs, development, and operations</li><li>Troubleshoot user issues and improve usability over time</li><li>Build reports and dashboards that support fundraising, participant/program tracking, and leadership reporting</li><li>Recommend best practices for ongoing CRM management, data quality, and cross-team use of Salesforce</li><li>Act as the primary internal liaison for future enhancements and system priorities</li></ul>Qualifications<ul><li>Required: Salesforce Administrator certification and Salesforce Certified Nonprofit Cloud Consultant (NPC)</li><li>Strong experience administering Salesforce in a nonprofit environment</li><li>Experience supporting or leading Salesforce implementations, migrations, or major CRM transitions</li><li>Working knowledge of nonprofit data models, stakeholder management, and program/service delivery tracking</li><li>Demonstrated ability to translate organizational needs into practical Salesforce solutions</li><li>Experience with data imports, deduplication, reporting, dashboards, and user training</li><li>Strong communication skills and ability to work effectively with non-technical staff</li><li>Highly organized, self-directed, and comfortable in a remote, part-time role</li></ul>Preferred Qualifications<ul><li>Experience with nonprofit program management, case management, and outcomes tracking in Salesforce</li><li>Experience working with small to mid-sized nonprofits</li><li>Familiarity with change management and CRM adoption planning</li><li>Experience supporting organizations moving from spreadsheets or low-structure systems into Salesforce</li></ul>What Success Looks Like<ul><li>Salesforce Nonprofit Cloud is implemented in a way that reflects Girls Group&rsquo;s real operational needs</li><li>Staff can confidently use Salesforce in place of fragmented spreadsheets and manual tracking</li><li>Leadership has access to clear, accurate reporting and dashboards</li><li>Girls Group has a reliable internal CRM owner to maintain data quality, support users, and guide future improvements</li></ul>Why Join Girls GroupGirls Group&rsquo;s mission-driven work supports young women over the long term, from middle school through college and career. This role is an opportunity to help a high-impact nonprofit strengthen its systems foundation so staff can spend more time delivering meaningful support to participants and families.How to ApplyInterested candidates should submit a resume, cover letter, and three professional references to careers@girlsgroup.org with the subject line &quot;SalesForce Administrator &ndash; [Your Name]&quot;.Girls Group is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees.Pay: $40.00 - $50.00 per hourApplication Question(s):<ul><li>Do you currently hold both a Salesforce Administrator Certification and Salesforce Nonprofit Cloud Consultant (NPC) Certification?</li></ul>Work Location: Remote

Salesforce Administrator

Aledade, Inc.

<div><div>Aledade is recruiting for 2026 Summer Interns! Interns receive guidance from senior leaders and take part in substantive, hands-on projects that foster an understanding of overall operations at Aledade and the function of our complex healthcare system in general. This internship will begin on June 1st, 2026, and last for 10 weeks until August 7th, 2026. 


We are seeking a motivated and detail-oriented Salesforce Administrator Intern to support our CRM operations and contribute to the optimization of our Salesforce platform. This internship offers a valuable opportunity to gain hands-on experience in maintaining and enhancing a business-critical system used across various departments.

The intern will work closely with experienced Salesforce professionals and cross-functional teams to assist in data quality initiatives, reporting, basic configuration tasks and help in improving overall Org health. The ideal candidate is eager to learn, has a foundational understanding of Salesforce, and is passionate about leveraging technology to improve business processes.

This role is ideal for someone pursuing a degree in Information Systems, Computer Science and looking to build a career in CRM administration/analysis.
</div>
<h3 class="jobSectionHeader">Primary Duties</h3><ul>
<li>Assist in the day-to-day administration and support of the Salesforce platform, including user account management, permissions, and roles.</li>
<li>Help maintain data integrity by performing regular data cleansing, deduplication, and validation activities.</li>
<li>Work on reviewing the backlog items and coordinate with Scrum leader and business to update all the functional and technical acceptance criteria</li>
<li>Assist with the setup and configuration of standard and custom Salesforce objects, fields, page layouts, and record types.</li>
</ul><h3 class="jobSectionHeader">Minimum Qualifications
</h3><ul><li>Currently pursuing a Bachelor's degree in Information Systems, Business, Computer Science, or a related field.</li>
<li>Basic understanding of Salesforce CRM functionality, either through coursework, personal study, or previous internship experience.</li>
<li>Strong analytical and problem-solving skills with attention to detail.</li>
<li>Effective verbal and written communication skills. 
Ability to work collaboratively in a team environment and manage time effectively.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace tools.</li>
<li>Eagerness to learn Salesforce administration best practices and platform capabilities.</li>
</ul><h3 class="jobSectionHeader">Preferred Skills, Knowledge, and Abilities
</h3><div><ul><li>Gain hands-on experience in web analytics and data interpretation.</li>
<li>Collaborate on cross-department projects involving web technologies.</li>
<li>Develop skills in data-driven decision-making.</li>
<li>Enhance understanding of IT processes in a healthcare technology context.</li>
</ul></div><h3 class="jobSectionHeader">Physical Requirements
</h3><div><ul><li>Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required</li>
</ul></div><div>Who We Are:</div><div>
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.</div><div></div><div> 
What Does This Mean for You?</div><div>
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.</div><div></div><div> 
At Aledade, we don&rsquo;t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.</div><div></div><div> 
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants</div>

We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.</div>

Summer Internship- Salesforce Administrator

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Missions
 
 
 
 CRM Salesforce support and maintenance related~
 
 
 <ul>
 <li>
 Support and assistance for incidents raised by Sales &amp; Marketing &amp; Customer Service Key users with respect to Service Level Agreement (SLA) of the Maintenance Applicative and Evolutive (MAE) Department.
 </li>
 <li>
 Support CRM Team to manage and realize different steps of Salesforce changes (design, build, tests preparation and validation, put in production) with respect to MAE standard rules in terms of change management, developments norms, documentation policy.
 </li>
 <li>
 Support Digital Marketing Team with the implementation and usage of Marketing Cloud (Data extensions, automations, new channels deployment)
 </li>
 <li>
 Participate in technical specifications and documentation for evolution requests.
 </li>
 <li>
 Produce a weekly report for refreshing progress to Support Technical and CRM Manager
 </li>
 <li>
 Backup the MAE team respectively in the Sales &amp; Marketing &amp; Customer Service domain
 </li>
 <li>
 Warranty the good usage of Salesforce Standard Process
 </li>
 <li>
 Manage Salesforce periodic operations (example ~ Data backup, Data cleaning, Global operational maintenance.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 User &amp; Security Management~ Manage the full user lifecycle (onboarding/offboarding), roles, profiles, permission sets, and sharing rules. Ensure MFA and security health checks are strictly maintained.
 </li>
 <li>
 Process Automation~ Design, build, and maintain complex flows using Salesforce Flow.
 </li>
 <li>
 Platforms Maintenance (Salesforce + Marketing Cloud)~ Handle all basic administrative functions including custom objects, fields, page layouts, validation rules, and Lightning Record Pages.
 </li>
 <li>
 Data Integrity~ Oversee data hygiene by managing duplicates, performing mass updates, and ensuring data standards are met across the organization.
 </li>
 <li>
 Reporting &amp; Analytics~ Build and maintain high-impact reports and dashboards that provide real-time visibility into KPIs for executive leadership.
 </li>
 <li>
 Release Management~ Stay current on Salesforce&rsquo;s tri-annual releases (Spring, Summer, Winter). Evaluate new features in a Sandbox environment and manage the rollout to Production.
 </li>
 <li>
 User Support &amp; Training~ Act as the primary point of contact for user issues. Create training documentation and lead "office hours" to increase platform adoption.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree and/or Master degree in computer science or Management of information systems.
 </li>
 <li>
 Salesforce Administration Certification (Min ADM201 - Ideally ADX201) required
 </li>
 <li>
 Marketing Cloud Certification is a plus
 </li>
 <li>
 +1 years progressive experience in the administration and support of Salesforce.
 </li>
 <li>
 knowledge and experience with IT standards (Network, Hardware) is necessary.
 </li>
 <li>
 knowledge in CTI solution would be appreciated
 </li>
 <li>
 Any other Salesforce certification will be appreciated (Sales Cloud, Service Cloud, App builder)
 </li>
 <li>
 Professional English proficiency, French is a plus
 
 
 </li>
 </ul>
 
 Employment details~ The successful candidate will be hired as a contractor and will be part of Valeo Service
 
 
 
 
 Position~
 
 
 
 R&amp;D IS Engineer
 
 
 
 D&eacute;partement~
 
 
 
 R&amp;D DSIS App Team
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2026-03-04
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Junior Salesforce Administrator, Valeo Service

<div>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Missions
 
CRM Salesforce support and maintenance related:
<ul><li>Support and assistance for incidents raised by Sales &amp; Marketing &amp; Customer Service Key users with respect to Service Level Agreement (SLA) of the Maintenance Applicative and Evolutive (MAE) Department.
</li><li>Support CRM Team to manage and realize different steps of Salesforce changes (design, build, tests preparation and validation, put in production) with respect to MAE standard rules in terms of change management, developments norms, documentation policy.
</li><li>Support Digital Marketing Team with the implementation and usage of Marketing Cloud (Data extensions, automations, new channels deployment)
</li><li>Participate in technical specifications and documentation for evolution requests.
</li><li>Produce a weekly report for refreshing progress to Support Technical and CRM Manager
</li><li>Backup the MAE team respectively in the Sales &amp; Marketing &amp; Customer Service domain
</li><li>Warranty the good usage of Salesforce Standard Process
</li><li>Manage Salesforce periodic operations (example : Data backup, Data cleaning, Global operational maintenance.
</li></ul>Responsibilities
<ul><li>User &amp; Security Management: Manage the full user lifecycle (onboarding/offboarding), roles, profiles, permission sets, and sharing rules. Ensure MFA and security health checks are strictly maintained.
</li><li>Process Automation: Design, build, and maintain complex flows using Salesforce Flow.
</li><li>Platforms Maintenance (Salesforce + Marketing Cloud): Handle all basic administrative functions including custom objects, fields, page layouts, validation rules, and Lightning Record Pages.
</li><li>Data Integrity: Oversee data hygiene by managing duplicates, performing mass updates, and ensuring data standards are met across the organization.
</li><li>Reporting &amp; Analytics: Build and maintain high-impact reports and dashboards that provide real-time visibility into KPIs for executive leadership.
</li><li>Release Management: Stay current on Salesforce&rsquo;s tri-annual releases (Spring, Summer, Winter). Evaluate new features in a Sandbox environment and manage the rollout to Production.
</li><li>User Support &amp; Training: Act as the primary point of contact for user issues. Create training documentation and lead &quot;office hours&quot; to increase platform adoption.
</li></ul>Requirements
<ul><li>Bachelor degree and/or Master degree in computer science or Management of information systems.
</li><li>Salesforce Administration Certification (Min ADM201 - Ideally ADX201) required
</li><li>Marketing Cloud Certification is a plus
</li><li>+1 years progressive experience in the administration and support of Salesforce.
</li><li>knowledge and experience with IT standards (Network, Hardware) is necessary.
</li><li>knowledge in CTI solution would be appreciated
</li><li>Any other Salesforce certification will be appreciated (Sales Cloud, Service Cloud, App builder)
</li><li>Professional English proficiency, French is a plus
</li></ul>Employment details: The successful candidate will be hired as a contractor and will be part of Valeo Service
Job:
R&amp;D IS Engineer
Organization:
R&amp;D DSIS App Team
Schedule:
Full time
Employee Status:
Regular
Job Type:
Job Posting Date:
2026-03-04
<div>Join Us !
 
Being part of our team, you will join:
 
<ul><li>one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
</li><li>a multi-cultural environment that values diversity and international collaboration
</li><li>more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
</li><li>a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
</li></ul> 
More information on Valeo: https://www.valeo.com</div></div>

Vibrant Emotional Health

<div>Department: Technology
Reports to: CRM Manager
Location: Remote
Salary Range: $99,800 - $132,300
Vibrant Emotional Health&rsquo;s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
Vibrant is looking for a Senior Salesforce Administrator with knowledge in Salesforce Business Analysis to join our IT team. Reporting directly to the Manager of CRM Systems, you will assist with all functions of CRM programming and design. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security.
Duties/Responsibilities:<ul><li>
Perform analysis and provide implementation recommendations based on business requirements.</li><li>
Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.</li><li>
Communicate complex ideas, concepts, and processes effectively with other engineers and management.</li><li>
Contribute to evaluations and improvement of best practices in both process and standards.</li><li>
Recommend value-added changes to existing coding practices, standards, and tools.</li><li>
Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.</li><li>
Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.</li><li>
Assess the severity of problems, determine corrective action, and resolve technical issues.</li><li>
Monitor end-user usage of the system and perform daily administrative and user support tasks.</li><li>
Provide technical support to end users, diagnosing and resolving problems.</li><li>
Evaluate and configure CRM systems and provide detailed end-user documentation.</li><li>
Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.</li><li>
Manage and collaborate with product vendors and systems integrators on the delivery of solutions.</li><li>
Collaborate with business partners on user acceptance testing.</li><li>
Work closely with project managers, UI/UX designers, other developers, and data analysts.</li><li>
Write technical specifications and documentation.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.</li><li>
Strong hands-on experience with Salesforce applications and contact center services.</li><li>
Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.</li><li>
Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.</li><li>
Must be able to write technical specifications and documentation.</li><li>
Ability to meet deadlines while working in an evolving, complex, and fast-paced environment.</li><li>
Experience building flow and familiarity with APIs.</li><li>
Creative problem solver.</li></ul>
Required Qualifications:<ul><li>
Minimum of a bachelor&rsquo;s degree and at least 5 years of experience as an advanced Salesforce Administrator</li><li>
Good understanding of CRM fundamentals and advanced features.</li><li>
Experience in contact center CRM integrations and database management.</li><li>
Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).</li><li>
Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.</li></ul>

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.
Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.</div>

Senior CRM Administrator, Salesforce

Plymouth Housing Group

<div>SALARY
$37.49 - $37.61 per hour
New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.
BENEFITS
We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!
LOCATION
Seattle, WA (In-Person)
JOIN OUR MISSION TO END HOMELESSNESS
Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That&rsquo;s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement &mdash; and who bring steady, values-aligned service in moments that are complex or high-stress.
ABOUT THIS ROLE
We&rsquo;re looking for a Salesforce Administrator to lead the management, configuration, and optimization of our Salesforce environments&mdash;especially Salesforce Nonprofit Cloud (NPC). In this role, you&rsquo;ll ensure data accuracy, streamline workflows, and support staff in using Salesforce to serve our residents and community more effectively.
You&rsquo;ll collaborate across departments to turn operational needs into scalable, sustainable solutions&mdash;helping us make data-informed decisions while reducing reliance on external consultants.
PRIMARY RESPONSIBILITIES<div><ul><li>
Serve as the primary administrator for Salesforce Nonprofit Cloud and manage daily platform operations.</li><li>
Configure objects, fields, flows, validation rules, and security settings to support housing and resident services programs.</li><li>
Build and maintain reports and dashboards for leadership and funder reporting.</li><li>
Ensure data integrity, conduct routine audits, and manage imports and updates.</li><li>
Create and maintain users, roles, and permissions while enforcing data security standards.</li><li>
Design and maintain automation using Salesforce Flow to improve efficiency.</li><li>
Provide hands-on user support, training, and documentation to boost adoption and effective use.</li><li>
Partner with IT, Resource Development, and program teams to translate business needs into Salesforce solutions.</li></ul></div>
KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU<div><ul><li>
Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.</li><li>
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.</li><li>
Strong hands-on experience administering Salesforce, ideally within Salesforce Nonprofit Cloud.</li><li>
Solid understanding of Salesforce data models, security architecture, and declarative automation tools (Flows, validation rules, approval processes).</li><li>
Ability to translate business needs into Salesforce configurations without over-customization.</li><li>
Skilled in creating complex reports and dashboards to support operational and strategic decision-making.</li><li>
Excellent problem-solving ability, attention to detail, and documentation discipline.</li><li>
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.</li></ul></div>
QUALIFICATIONS<div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Data/Analytics, Computer Science, or a related field&mdash;or equivalent combination of education and experience.</li><li>
Experience as a Salesforce Administrator or in a similar CRM administration role.</li><li>
Experience supporting users, managing data quality, and maintaining reporting in Salesforce.</li><li>
Experience in nonprofit, human services, housing, or mission-driven organizations preferred.</li><li>
Salesforce Administrator certification preferred (or ability to obtain within a reasonable timeframe).</li></ul></div>
Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.</div>

Clinical Case Manager

Rapid Access

The Role
 JOB PURPOSE: The Salesforce Business Analyst will be responsible for the administration, configuration, and continuous improvement of the Salesforce platform to support the business operations of Rapid Access. This role involves working closely with various departments to understand their needs, translate them into technical requirements, and implement solutions to enhance efficiency and customer satisfaction. KEY RESPONSIBILITIES: Salesforce Administration & Sales Management • Maintain and manage the Salesforce platform, including user accounts, permissions, workflows, and validation rules. Configure and customize Salesforce to manage the rental sales process effectively. • Ensure data integrity and perform regular data cleansing activities. • Monitor system performance and troubleshoot issues. Customer Relationship & Sales Support • Maintain accurate customer data in Salesforce, manage customer interactions, and ensure timely resolution of inquiries. Work with sales and marketing teams to optimize lead management, opportunity tracking, and campaign performance. • Identify upsell and cross-sell opportunities based on customer data. • Develop and implement strategies to improve customer satisfaction and retention. Data Analysis & Reporting • Create and manage complex reports, dashboards, and visualizations to track key performance indicators (KPIs) such as rental volume, revenue, and customer acquisition cost. Generate insights from customer data to inform marketing campaigns and product development. • Collaborate with other departments to leverage data-driven decision making. Business Process Optimisation & Custom Development • Analyse business processes, develop and implement customised solutions using Salesforce, and create and maintain documentation for processes, configurations, and user guidelines. • Design, develop, and deploy custom objects, triggers, and Apex classes. • Integrate Salesforce with other business systems as needed. User Support & Project Management • Provide ongoing support and training to end-users to maximize their use of Salesforce. • Lead or participate in Salesforce implementation and enhancement projects, ensuring projects are delivered on time and within budget. • Develop and deliver training materials and sessions to enhance user adoption. Compliance and Security • Ensure the Salesforce platform complies with regional data privacy laws and internal security policies. • Implement security measures to protect sensitive business and customer data. • Responsible for understanding and practicing appropriate safety procedures as follows: o Act as safely at work as you would elsewhere, if not more so o Use the tools available to you to maintain a safe environment o Participate in the safety training programme to educate yourself on hazards, safety practices, and rules o Communicate about unsafe practices and conditions o Always follow safety rules and regulations
 
Requirements
 The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. • Salesforce Administrator certification (e.g., Salesforce Certified Administrator). • At least 3-5 years of experience working as a Salesforce Analyst or similar role. • Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. • Strong understanding of Salesforce architecture, data model, and security model. • Experience with Salesforce Lightning components and development. • Excellent analytical and problem-solving skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. DESIRABLE: • Familiarity with the rental or powered access machine industry is a plus. • Knowledge of regional business practices and regulatory requirements in the Middle East is preferred. SKILLS • Experience with Salesforce CPQ (Configure, Price, Quote) and Field Service Lightning. • Knowledge of Apex, Visualforce, and Lightning Web Components. • Familiarity with integration tools such as MuleSoft or similar. • Experience with Agile project management methodologies. PERSON SPECIFICATIONS: • Excellent English communication skills, both verbal and written • Strong organisational skills to manage priorities. • The ability to work independently and under pressure
 
About the company
 Established in 1996, Rapid Access is the market leader for powered access solutions in the Middle East and part of world's 3rd largest rental company, Loxam Group. We hold the largest and most diverse selection of access equipment in the GCC ensuring availability and the right equipment for every application. In addition to equipment hire and sale, we offer working at height consultancy, training and a unique range of material handling attachments and safety systems which increase the efficiency and safety of working at height.

SalesForce Business Analyst

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