salesforce analyst

S&P Global

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Grade Level (for internal use):
  <br/>
  <br/>
 </strong>
 08
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Salesforce Business Analyst
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support S&amp;P Global&rsquo;s critical CRM system for continuous excellence in Commercial Operations.
  </li>
  <li>
   Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
  </li>
  <li>
   As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
  </li>
  <li>
   Engage with stakeholders and understand requirements for issue resolution
  </li>
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   Be an active member of a technical support team and manage the resolution of critical incidents.
  </li>
  <li>
   Assist in creating comprehensive technical documents.
  </li>
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   Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
  </li>
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   Supervise activities between resources, and facilitate smooth workflow for service delivery.
  </li>
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   Build Knowledge Base articles, Playbooks, documentation.
  </li>
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   Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
  </li>
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   Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
  </li>
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   Be up to date with current field practices to enhance service standards and delivery.
  </li>
  <li>
   Understand end-to-end solution and integrations in the overall architecture.
  </li>
  <li>
   Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  (Basic Qualification)
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  <br/>
 </strong>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
  </li>
  <li>
   Basic understanding of Agile best practices.
  </li>
  <li>
   Good understanding of development environments and testing processes.
  </li>
  <li>
   Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
  </li>
  <li>
   Pursing or Completed Bachelor&rsquo;s Degree or Master Degree in Engineering or equivalent.
  </li>
  <li>
   Excellent team player &amp; interpersonal skills.
  </li>
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   Experience collaborating with clients on business process enhancements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
  </li>
  <li>
   Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
   <br/>
   <br/>
  </li>
 </ul>
 #
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For
 </strong>
 <strong>
  You?
  <br/>
  <br/>
 </strong>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 <br/>
 <br/>
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 <br/>
 <br/>
 <strong>
  Our People
  <br/>
  <br/>
 </strong>
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 <br/>
 <br/>
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 <br/>
 <br/>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <strong>
  Integrity, Discovery, Partnership
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 <strong>
  integrity
 </strong>
 in all we do, bring a spirit of
 <strong>
  discovery
 </strong>
 to our work, and collaborate in close
 <strong>
  partnership
 </strong>
 with each other and our customers to achieve shared goals.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 <br/>
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 <strong>
  Our Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
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   Health &amp; Wellness: Health care coverage designed for the mind and body.
  </li>
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   Flexible Downtime: Generous time off helps keep you energized for your time on.
  </li>
  <li>
   Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  </li>
  <li>
   Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  </li>
  <li>
   Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  </li>
  <li>
   Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
   <br/>
   <br/>
  </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 <br/>
 <br/>
 <strong>
  Global Hiring And Opportunity At S&amp;P Global
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 <br/>
 <br/>
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 <br/>
 <br/>
 <strong>
  US Candidates Only:
 </strong>
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 <br/>
 <br/>
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 <br/>
 <br/>
 <strong>
  Job ID:
 </strong>
 321639
 <br/>
 <br/>
 <strong>
  Posted On:
 </strong>
 2025-10-15
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
 <br/>
 <br/>
</div>


Salesforce Business Analyst

Ascend Technologies

<div><p>Salesforce Business Analyst</p><b>
Reports To: </b>Director of Delivery &amp; Operations <b>Department: </b>Salesforce &amp; App Solutions<br>
<b>Location: </b>Remote <b>Exemption Status: </b>Exempt<br>
<b>____________________________________________________________________________</b><br>
<br>
<b>PURPOSE:</b><br>
The Salesforce Business Analyst supports the successful delivery of Salesforce consulting engagements by translating business needs into functional requirements and system specifications. This role serves as a critical link between business stakeholders and the technical team, ensuring that solution designs address customer goals and constraints. The Business Analyst contributes to project delivery through user story documentation, testing support, and end-user enablement activities.<br>
Business Analysts at this level are expected to build their consulting acumen while providing value across the project lifecycle through analytical thinking, collaboration, and a commitment to continuous learning.<br>
<br>
<b>RESPONSIBILITIES:</b><br>
Business Analysts at Ascend have four primary areas of responsibility:<br>
<br>
<b>Project Planning</b><ul><li><b>
Gather Requirements</b>: Participate in discovery sessions and workshops to gather, document, and prioritize business requirements and user stories.</li><li><b>
Understand Scope</b>: Support Consultants and Project Leads in understanding scope boundaries and defining minimum viable product (MVP) features.</li></ul><b>
Project Design and Configuration</b><ul><li><b>
Document Functional Requirements</b>: Perform hands-on configuration tasks such as creating custom fields, page layouts, validation rules, flows, and reports under the guidance of Consultants or Architects. Contribute to solution implementation while escalating design decisions or complex logic to more senior team members.</li><li><b>
Support Solution Design</b>: Assist in evaluating configuration approaches and participate in design discussions.</li><li><b>
Collaborate on Configuration</b>: Support configuration tasks by preparing data models, fields, validations, flows, or templates as directed by Consultants or Architects.</li></ul><br>
<b>
Project Management</b><ul><li><b>
Test and Train</b>: Develop and execute test scripts to validate solutions, coordinate UAT with customers, and drive iterative improvements through testing and feedback.</li><li><b>
Support Training Delivery</b>: Support change management and user adoption by developing training materials, job aids, and enablement content, and assisting with end-user training delivery.</li><li><b>
Demonstrate Project Delivery:</b> Demo work as completed, obtain feedback, and adjust as needed.</li></ul><b>
Collaboration</b><ul><li><b>
Liaise Between Teams</b>: Act as a bridge between client stakeholders and the delivery team to clarify requirements and priorities.</li><li><b>
Support Client Communication</b>: Help document meeting notes, action items, and follow-up questions for delivery leads and clients.</li><li><b>
Learn &amp; Grow</b>: Proactively engage in knowledge-sharing sessions, shadowing, and peer reviews to deepen understanding of Salesforce tools and consulting methods.</li></ul><br>
<b>
MINIMUM SKILLS, EDUCATION AND EXPERIENCE:
</b><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Business, Information Systems, or a related field, or equivalent professional experience</li><li><b>
Experience:</b> 1-3 years in a Salesforce Business Analyst or Administrator role<ul><li><b>
Required: Salesforce Administrator Certification</b></li></ul></li><li><b>
Platform Knowledge:</b> Familiarity with Salesforce Sales Cloud, Service Cloud, or related modules</li><li><b>
Documentation:</b> Experience writing user stories, documenting process flows, and performing UAT</li><li><b>
Configuration:</b> Exposure to Salesforce configuration, including fields, validation rules, and flows (preferred)</li><li><b>
Methodology:</b> Understanding of the software development lifecycle and Agile project delivery</li><li><b>
Problem Solving:</b> Strong organizational, communication, and analytical thinking skills</li><li><b>
Team Collaboration:</b> Ability to thrive in a team environment and manage multiple priorities with minimal supervision</li></ul><br>
<i>
We are seeking highly motivated individuals who meet the following criteria</i>:<ul><li>
Excellent organizational, verbal and written communication skills</li><li>
A passion for technology, problem-solving, and customer service</li><li>
Efficiently manage multiple tasks</li><li>
Contribute in a fast-paced, team-oriented environment</li><li>
Possess strong problem solving and analytical skills</li><li>
Exhibit excellent leadership, communication, interpersonal and organization skills</li><li>
Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients.
</li></ul><br>
<i>DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</i><br>
<br>
Salary Expectations: $75,000-$85,000<p>
</p><p>e95mw6irQC</p></div>

Capgemini

<div><p><b>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
</b></p><div><div><div><h2 class="jobSectionHeader"><b>Your Profile
</b></h2></div><div><ul><li><b>4-8 years (min 2-3 years of exp in salesforce testing) (Automation OR manual).
</b></li><li><b>Experienced with testing web and CRM applications.
</b></li><li><b>Design; create and maintain test plans and test cases.
</b></li><li><b>Perform functional; integration; regression; and end-to-end testing.
</b></li><li><b>Provide recommendations on testing strategies.
</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Your Role
</b></h2></div><div><ul><li><b>Work closely with development and business teams.
</b></li><li><b>Analise and identify test cases for test automation.
</b></li><li><b>Design and develop automated test scripts.
</b></li><li><b>Analyze results of test runs and determine the reason of failures.
</b></li><li><b>Lead the design and implementation of testing processes; tools; and frameworks.
</b></li><li><b>Participate in design reviews and provide feedback on user story acceptance criteria.
</b></li><li><b>Perform system integration testing; including API testing for integrated third-party applications.
</b></li><li><b>Communicate with the team on bug triage; perform defect management; and work with development. team to verify defect fixes through release cycle.&iuml;&iquest;&frac12;Leads; guides and mentors the analysis; design; implementation and execution of the test cases; test procedures into suites.
</b></li><li><b>Ensures proper configuration management of data and tools used for testing; and traceability of the test to the test basis
</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you love working at Capgemini
</b></h2></div><div><ul><li><b>Strong Core Values </b><b>: Capgemini is guided by values like honesty, boldness, trust, freedom, team spirit, modesty, and fun&mdash;creating a culture that resonates with many employees.
</b></li><li><b>People-First Culture </b><b>: Through its </b><b><i>People Charter </i></b><b>, Capgemini fosters respect, inclusion, and well-being in the workplace.
</b></li><li><b>Continuous Learning </b><b>: Employees have access to Capgemini University, e-learning modules, certifications, and mentorship programs to support career growth.
</b></li></ul></div></div></div><p><b>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</b></p></div>

Salesforce Quality Analyst

Estuate

<div><div><div><div><div>No. of Positions: 1
</div><div>Relevant Experience: 5 to 10 Years
</div><div>Job Location: Hyderabad
</div><div>Job Type: Full Time
</div><div>Work Timing: General Shift
</div><div>Work Mode: Hybrid
</div></div></div></div><div><p>Company overview: About Estuate</p>
<p>At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.</p>
<p>Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer&rsquo;s needs. Our <b>&lsquo;Extreme Service&rsquo;</b> culture helps us deliver extraordinary results.</p>
<p>Our key to success</p>
<p>We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare &amp; Pharma, Retail &amp; E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.</p>
<p>Our solution-oriented mindset fuels our offerings, including Platform Engineering, Business Apps, and Enterprise Security &amp; GRC.
</p><p>Our culture of oneness</p>
<p>At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you&rsquo;d like to be, we look forward to hearing more from you.</p>
<p>Currently, we are looking for a <b>Salesforce Support Analyst (TPM Application)</b> to join our <b>team.</b></p>
<p>Job Description</p>
<ul><li>Provide day-to-day operational support for Trade Promotion Management (TPM) processes within the Salesforce platform.</li>
<li>Focus on troubleshooting, configuration, data integrity, and incident resolution.</li>
<li>Work under the guidance of the Salesforce Tech Ops Lead.</li>
<li>Monitor and resolve TPM-related support tickets using Salesforce and ServiceNow.</li>
<li>Execute user management tasks (account setups, deactivation, roles, profiles, permission sets, public groups).</li>
<li>Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.</li>
<li>Maintain and update dashboards, reports, and record types based on business needs.</li>
<li>Assist with SOQL queries and troubleshooting via Workbench or Developer Console.</li>
<li>Support data operations: imports, exports, and updates using Data Loader or Workbench.</li>
<li>Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).</li>
<li>Participate in UAT cycles, regression testing, and deployment validations.</li>
<li>Document recurring issues, resolutions, and process updates in the knowledge base.</li>
<li>Track compliance-related tasks and ensure adherence to established TPM and SOX standards.</li>
<li>Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.</li>
</ul><p>Skills &amp; Requirements</p>
<ul><li>Strong knowledge of Salesforce administration and configuration best practices.</li>
<li>Experience with ServiceNow or equivalent ITSM tools (incidents, changes, RCA workflows).</li>
<li>Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.</li>
<li>Ability to write and run SOQL queries; comfortable using Workbench and Data Loader.</li>
<li>Understanding of Salesforce security models and Single Sign-On (SSO) basics.</li>
<li>Exposure to integration workflows and data synchronization concepts.</li>
<li>Basic awareness of SOX or audit-driven operational processes.</li>
<li>Detail-oriented, process-focused, and capable of managing multiple tasks simultaneously.</li>
<li>Track compliance-related tasks and ensure adherence to established TPM and SOX standards.</li>
<li>Track compliance-related tasks and ensure adherence to established TPM and SOX standards.</li>
</ul><p>Professional Attributes</p>
<ul><li>Strong analytical and problem-solving abilities.</li>
<li>Clear written and verbal communication skills.</li>
<li>Team-oriented and responsive to direction from Lead and business stakeholders.</li>
<li>Self-motivated with ownership over assigned deliverables.</li>
<li>Adaptable to changing priorities in a global, fast-paced environment.</li>
</ul><p>Preferred Qualifications</p>
<ul><li>Salesforce Certified Administrator or equivalent experience.</li>
<li>Experience supporting Salesforce Consumer Goods Cloud or TPM modules.</li>
<li>Prior experience in enterprise support or IT operations roles.</li>
</ul><p>Our commitment to Equal Opportunity Employment (EOE)</p>
<p>Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state &amp; local laws governing non-discrimination in employment at each of our facilities and locations.</p>
<p>Disclaimer</p>
<div>The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.</div>
<div></div><div><p><b>
Share This Job</b></p></div></div></div><div></div>

Salesforce Support Analyst (TPM Application)

Brillio

<div>
 <p>
  <strong>
   <u>
    Job Overview: Business Analyst
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Salesforce Business Systems Analyst with strong ability in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution pitches.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Gather, analyze, and document business requirements, translating them into Salesforce solutions.
  </li>
  <li>
   Work with stakeholders to design and optimize Salesforce functionalities (Sales, Service, Marketing Clouds).
  </li>
  <li>
   Collaborate with technical teams to ensure solution feasibility and delivery.
  </li>
  <li>
   Support pre-sales activities: solution design, RFP/RFI responses, client presentations, demos, and proposal support.
  </li>
  <li>
   Act as a trusted advisor for clients, aligning Salesforce solutions with business objectives.
  </li>
  <li>
   Stay updated with Salesforce product roadmap and industry best practices.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications:
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   6+ years&rsquo; experience as a Salesforce Business Systems Analyst (BSA) with strong understanding across Salesforce ecosystem (Sales, Service, Marketing Clouds).
  </li>
  <li>
   3+ years&rsquo; pre-sales experience in solution design, proposal response, customer demos and client engagement.
  </li>
  <li>
   Strong understanding of Salesforce ecosystem (Sales, Service, Marketing Clouds).
  </li>
  <li>
   Excellent requirement gathering, documentation, and stakeholder management skills.
  </li>
  <li>
   Strong communication, presentation, and problem-solving abilities.
  </li>
  <li>
   Salesforce certifications (Admin, Consultant, or Architect) preferred.
  </li>
 </ul>
 <li>
 </li>
 <p>
 </p>
</div>


Business Analyst

Restaurant365

<div><div>Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365&rsquo;s culture is focused on empowering team members to produce top-notch results while elevating their skills. We&rsquo;re constantly evolving and improving to make sure we are and always will be &ldquo;Best in Class&rdquo; ... and we want that for you too!</div><div></div><div><br>
The Business Applications Analyst will focus on supporting the Go-To-Market organization&rsquo;s Customer 360 strategic operations. This role is dedicated to creating clean, intuitive user experiences across the Salesforce ecosystem, data normalization, seamless data flow through optimized 3rd party integrations, and supporting high impact processes directly related to the customer journey. This role will transform how our Go-to-Market teams interact with data by designing role-specific interfaces that surface the most relevant customer information at the right time, enabling our GTM teams to deliver an exceptional customer experience.</div>
<h3 class="jobSectionHeader"><b>How you'll add value:
</b></h3><ul><li>Ongoing collaboration with each GTM team to understand where their workflows contribute to the customer journey to assist in fully maximizing their ability to execute these workflows effectively</li><li>
Identify and improve inefficiencies in the Salesforce UI/UX by leveraging the full range of Salesforce feature functionality to surface the right data at the right time, increasing user adoption</li><li>
Support RevOps by managing standard data normalization and duplicate data prevention in Salesforce</li><li>
Execute on field structure redefinition to standardize help text, descriptions, data types, and other attributes to ensure scalable object modeling and metadata framework is maintained</li><li>
Support the automation of data integration from GTM tools such as Gong, Zoominfo, Clay</li><li>
Collaborate with Customer Success to identify and improve the team&rsquo;s ability to work quickly and efficiently through high impact processes</li><li>
Create detailed process flow diagrams, data process documentation, and configuration specifications for UI/UX.</li><li>
Manage stakeholder expectations and communicate timelines, risks, and dependencies clearly.</li><li>
Facilitate user acceptance testing and coordinate feedback incorporation into final deliverables.</li><li>
Present stakeholders with documentation to include content to enable them to train users on new solutions being delivered.</li><li>
Other duties as assigned.</li></ul><h3 class="jobSectionHeader"><b>
What you'll need to be successful in this role:
</b></h3><ul><li>3-5 years of experience on the Salesforce platform.</li><li>
Strong understanding of Salesforce platform capabilities</li><li>
Proficiency in Sales cloud data models, object and field best practices, and integrations required</li><li>
Experience with configuring the Salesforce user interface and user experience</li><li>
Excellent communication and presentation skills with ability to work effectively with technical and non-technical stakeholders.</li><li>
Strong analytical and problem-solving abilities with attention to detail.</li><li>
Experience with Agile/Scrum methodologies and project management principles.</li><li>
Salesforce Administrator and App Builder strongly preferred.</li><li>
Experience with third-party application configuration a plus.</li></ul><h3 class="jobSectionHeader"><b>
R365 Team Member Benefits &amp; Compensation</b></h3><ul><li>
This position has a salary range of $96,160 - $144,240 per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
</li><li>Comprehensive medical benefits, 100% paid for employee</li><li>
401k + matching</li><li>
Equity Option Grant</li><li>
Unlimited PTO + Company holidays</li><li>
Wellness initiatives</li></ul><br>
<div></div><ul><li>
#BI-Remote</li></ul><div>
#LI-LH1</div><div></div><div><br>
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.</div></div>

Business Applications Analyst

Confidential Company

<p>* Oversee the administration and maintenance of the Salesforce platform, ensuring it aligns with business </p><p>* processes, particularly in real estate transactions, listings, and client management.</p><p>* Provide user support, training, and troubleshooting for Salesforce users across departments such as sales, </p><p>* marketing, and operations.</p><p>* Collaborate with business stakeholders to gather requirements for new features, enhancements, or </p><p>* improvements to Salesforce.</p><p>* Ensure system security, data integrity, and compliance, especially when handling sensitive real estate and client  information.</p><p>* Perform regular system checks, updates, and optimizations to improve user experience and system performance.</p><p>* Manage user permissions, profiles, and roles within Salesforce, ensuring users have appropriate access.</p><p>* Create and maintain documentation related to Salesforce configurations, processes, and user guides.</p><p>* Assist in data management tasks including importing, exporting, and data cleansing to ensure accurate and clean  records within Salesforce </p><br/><p><strong>Responsibilities</strong></p><p>* Administer day-to-day operations of Salesforce, including troubleshooting issues, managing user requests, and supporting Salesforce users.</p><p>* Configure Salesforce to meet business needs, including workflows, reports, dashboards, and custom objects </p><p>* within the real estate context.</p><p>* Support the integration of Salesforce with third-party systems used within the real estate industry (such as CRM tools, social media connectors, website connectors, contact center solutions, etc.).</p><p>* Create and maintain reports and dashboards to provide actionable insights to stakeholders and leadership.</p><p>* Collaborate with internal teams to gather feedback and ensure Salesforce is configured to meet the evolving  needs of the business.</p><p>* Ensure data quality within Salesforce, regularly conducting audits and data cleansing activities.</p><p>* Provide end-user training and ensure that users are equipped with the knowledge to use Salesforce effectively.</p><p>* Monitor system performance and make recommendations for optimizations to improve system efficiency. </p><p>* Participate in regular system updates and releases, ensuring smooth transitions and user adoption. </p><p>* Work closely with cross-functional teams to ensure Salesforce meets the needs of marketing, sales, and other departments in the real estate industry.</p>

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