salesforce analyst

Rapid Access

The Role
<br><b>JOB PURPOSE:</b> The Salesforce Business Analyst will be responsible for the administration, configuration, and continuous improvement of the Salesforce platform to support the business operations of Rapid Access. This role involves working closely with various departments to understand their needs, translate them into technical requirements, and implement solutions to enhance efficiency and customer satisfaction. KEY RESPONSIBILITIES: Salesforce Administration & Sales Management • Maintain and manage the Salesforce platform, including user accounts, permissions, workflows, and validation rules. Configure and customize Salesforce to manage the rental sales process effectively. • Ensure data integrity and perform regular data cleansing activities. • Monitor system performance and troubleshoot issues. Customer Relationship & Sales Support • Maintain accurate customer data in Salesforce, manage customer interactions, and ensure timely resolution of inquiries. Work with sales and marketing teams to optimize lead management, opportunity tracking, and campaign performance. • Identify upsell and cross-sell opportunities based on customer data. • Develop and implement strategies to improve customer satisfaction and retention. Data Analysis & Reporting • Create and manage complex reports, dashboards, and visualizations to track key performance indicators (KPIs) such as rental volume, revenue, and customer acquisition cost. Generate insights from customer data to inform marketing campaigns and product development. • Collaborate with other departments to leverage data-driven decision making. Business Process Optimisation & Custom Development • Analyse business processes, develop and implement customised solutions using Salesforce, and create and maintain documentation for processes, configurations, and user guidelines. • Design, develop, and deploy custom objects, triggers, and Apex classes. • Integrate Salesforce with other business systems as needed. User Support & Project Management • Provide ongoing support and training to end-users to maximize their use of Salesforce. • Lead or participate in Salesforce implementation and enhancement projects, ensuring projects are delivered on time and within budget. • Develop and deliver training materials and sessions to enhance user adoption. Compliance and Security • Ensure the Salesforce platform complies with regional data privacy laws and internal security policies. • Implement security measures to protect sensitive business and customer data. • Responsible for understanding and practicing appropriate safety procedures as follows: o Act as safely at work as you would elsewhere, if not more so o Use the tools available to you to maintain a safe environment o Participate in the safety training programme to educate yourself on hazards, safety practices, and rules o Communicate about unsafe practices and conditions o Always follow safety rules and regulations
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Requirements
<br>The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. • Salesforce Administrator certification (e.g., Salesforce Certified Administrator). • At least 3-5 years of experience working as a Salesforce Analyst or similar role. • Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. • Strong understanding of Salesforce architecture, data model, and security model. • Experience with Salesforce Lightning components and development. • Excellent analytical and problem-solving skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. DESIRABLE: • Familiarity with the rental or powered access machine industry is a plus. • Knowledge of regional business practices and regulatory requirements in the Middle East is preferred. SKILLS • Experience with Salesforce CPQ (Configure, Price, Quote) and Field Service Lightning. • Knowledge of Apex, Visualforce, and Lightning Web Components. • Familiarity with integration tools such as MuleSoft or similar. • Experience with Agile project management methodologies. PERSON SPECIFICATIONS: • Excellent English communication skills, both verbal and written • Strong organisational skills to manage priorities. • The ability to work independently and under pressure
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About the company
<br>Established in 1996, Rapid Access is the market leader for powered access solutions in the Middle East and part of world's 3rd largest rental company, Loxam Group. We hold the largest and most diverse selection of access equipment in the GCC ensuring availability and the right equipment for every application. In addition to equipment hire and sale, we offer working at height consultancy, training and a unique range of material handling attachments and safety systems which increase the efficiency and safety of working at height.

SalesForce Business Analyst

StepStone Group

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  We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world&rsquo;s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
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  <strong>
   Position Overview
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  The Salesforce Business Analyst will work within the Global CRM team and collaborate with internal and external stakeholders to gather, analyze, and document business requirements, translate business requirements into clear functional requirements, user stories and acceptance criteria, and facilitate workshops, discovery sessions, and backlog grooming meetings. The Salesforce Business Analyst is expected to perform the fundamental job functions outlined below.
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   Essential Job Functions:
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   Partner with business stakeholders across the firm to gather, analyze, and document business requirements
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   Translate business requirements into clear functional requirements, user stories, acceptance criteria, and process flows
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   Facilitate workshops, discovery sessions, and backlog grooming meetings
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   Collaborate with Salesforce Administrators and Developers to ensure solutions align with business needs, including audit, risk, and compliance requirements
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   Produce high-quality documentation including business requirement documents (BRDs), functional specifications, and process diagrams
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   Support User Acceptance Testing (&ldquo;UAT&rdquo;) planning and execution, including test case creation, defect tracking, and validation of business outcomes
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   Partner with reporting teams to define dashboards and key metrics aligned to business goals
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   Support other Salesforce team initiatives
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   Provide Project Management support to Salesforce Team, including attending project-related meetings, documenting next steps, sending recap emails, and entering next steps in Jira, the team&rsquo;s project management tool
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   Review Jira work items weekly to keep stories updated, identify risks, blockers, etc.
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   Assist with release communications, including drafting email announcements, training guides, and PowerPoint slides
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   Support other Salesforce team initiatives
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   Education and/or Work Experience Requirements:
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   Bachelor&rsquo;s degree in Business, Finance, Information Management or equivalent preferred
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   Salesforce Business Analyst certification required or obtained within 90 days of start date
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   2&ndash;3 years of experience as a Business Analyst, with direct experience in financial services (e.g., banking, wealth management, insurance, lending)
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   Experience writing user stories, acceptance criteria, and functional documentation
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   Familiarity with regulatory and compliance considerations in financial services
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   Experience in Salesforce declarative tools and solutions
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   Required Knowledge, Skills, And Abilities
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   Working knowledge of project management and Agile delivery principles, with experience operating in iterative, fast‑paced environments
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   Strong analytical and problem-solving skills with high attention to detail; ensures data accuracy, integrity, quality, and compliance
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   Ability to partner effectively with business and technical stakeholders, adjusting plans, priorities, and approaches to meet evolving needs and expectations
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   Excellent verbal and written communication skills, able to translate complex technical concepts into clear, stakeholder‑appropriate messaging
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   Demonstrated ability to balance business objectives with platform capabilities, constraints, and technical tradeoffs
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   Highly organized with strong time management skills, able to prioritize competing demands and meet tight deadlines
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   Collaborative and team-oriented, contributing effectively within cross-functional teams
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   Self-directed and proactive, able to work independently with minimal supervision while maintaining alignment with stakeholders and team goals.
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   Motivated, continuous learner with technical curiosity; able to quickly master new tools, concepts, and processes
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   Demonstrates professionalism, strong work ethic, and a positive attitude, fostering productive and respectful working relationships.
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   At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
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   As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
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   Candidates must be at least 18 years old to apply.
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  Developing People at StepStone
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</div>


Salesforce Business Analyst

Index Analytics LLC

<div><div><div>Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.</div></div><p>
</p><div><div>As a Senior Salesforce Business Analyst at Index, you will work closely with business stakeholders and technical teams to gather, analyze, and translate business needs into clear and actionable requirements. Leveraging your deep understanding of Salesforce architecture, features, and capabilities, you will serve as a bridge between end users and development teams, ensuring alignment with strategic goals and user expectations. This role also requires strong Agile experience as you'll collaborate within and across Scrum teams to support backlog refinement, user story development, and iterative delivery. We're seeking a proactive, detail-oriented professional who can lead discovery efforts, define solutions, and help teams stay focused on delivering value.</div></div><div><div><b>
Responsibilities</b></div></div><p>
</p><ul><li><div>Identify, analyze, and validate client business needs and Salesforce application requirements by facilitating requirements‑gathering sessions, defining product vision, and documenting business, functional, and system requirements, process flows, and system changes.</div></li><li><div>
Serve as a primary liaison between business stakeholders, technical teams, and project managers, ensuring alignment on expectations, deliverables, priorities, risks, and upstream/downstream dependencies through clear, consistent communication.</div></li><li><div>
Translate requirements into executable delivery artifacts by writing and prioritizing user stories, features, epics, and program backlogs, and clearly communicating requirements to developers, testers, and stakeholders.</div></li><li><div>
Support end‑to‑end solution delivery and quality assurance, including UAT and post‑deployment testing, demonstration of product functionality to stakeholders, and validation that implemented solutions meet defined business requirements.</div></li><li><div>
Drive program execution, transparency, and continuous improvement by tracking and communicating project metrics, progress, risks, impediments, and dependencies, and applying feedback and performance metrics to identify improvement opportunities.</div></li><li><div>
Enable adoption and change management through effective change practices, creation of Salesforce training materials and user guides, and ongoing stakeholder engagement.</div></li><li><div>
Ensure Salesforce solutions align with governance, compliance, and strategic direction, evaluating and recommending new Salesforce tools or integrations as appropriate.</div></li></ul><ul><li><div>
U.S. citizen or otherwise authorized to work in the United States and able to demonstrate physical residency in the U.S. for at least three (3) of the past five (5) years. Must be eligible to obtain a U.S. Public Trust security clearance.</div></li><li><div>
Bachelor&rsquo;s degree in business, Computer Science, or a related field with eight (8) or more years of experience as a Business Analyst, Product Owner, IT Project Manager, or in a similar role, including six (6) or more years of Salesforce experience.</div></li><li><div>
Salesforce certification preferred, specifically Salesforce Business Analyst or Salesforce Administrator.</div></li><li><div>
Proficiency in Agile software development methodologies (Scrum and Kanban required), with Agile certification required; SAFe or Product Owner/Product Manager (POPM) certification preferred.</div></li><li><div>
Exceptional analytical, facilitation, and communication skills, with the ability to translate business needs into clear technical requirements, resolve conflicts, and drive alignment across stakeholders.</div></li><li><div>
Proven ability to decompose complex requirements into actionable work items, partnering closely with engineering and analytics teams to discuss technical concepts, evaluate tradeoffs, remove roadblocks, and assess new ideas.</div></li><li><div>
Experience leveraging collaboration and delivery tools such as JIRA and Confluence to manage requirements, document decisions, and support cross‑functional execution.</div></li></ul><p>
</p><p></p><p><b>Attention Candidates</b></p><p>
</p><p>We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com.</p><p>
</p><p><b><i>If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.</i></b></p><p>
</p><p><b>The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.</b></p><p>
</p><p>Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

Senior Salesforce Business Analyst

Parts Town

<div><div><b>See What We&rsquo;re All About</b></div><div></div><div><br>
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That&rsquo;s key. But we&rsquo;re also looking for unique enthusiasm, high integrity, courage to embrace change&hellip;and if you know a few jokes, that puts you on the top of our list!</div><div></div><div><br>
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We&rsquo;re more interested in passionate people with fresh ideas from different backgrounds. That&rsquo;s what keeps us at the top of our game. We&rsquo;re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain&rsquo;s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.</div><div></div><div><br>
If you&rsquo;re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let&rsquo;s chat &ndash; Apply Today!</div><div></div><div><b><br>
Perks</b></div><br>
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Parts Town Pride &ndash; check out our virtual tour and culture!</li><li>
Quarterly profit-sharing bonus</li><li>
Hybrid Work schedule
</li><li>Team member appreciation events and recognition programs</li><li>
Volunteer opportunities</li><li>
Monthly IT stipend</li><li>
Casual dress code</li><li>
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
</li><li>All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away &ndash; don&rsquo;t worry, we&rsquo;ve got you covered.</li></ul><div><b><br>
</b></div><div><b>The Job</b><b> </b><b>at a</b><b> </b><b>Glance</b></div><div></div><div><br>
The Salesforce Business Analyst acts as the bridge between business teams and the Salesforce platform, translating needs and requests into clear, actionable solutions. This role partners closely with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements, document business processes, communicate project status, and support solution delivery. The Salesforce Business Analyst helps ensure our Salesforce ecosystem continues to scale with the needs of the business while playing a key role in roadmap execution, enabling efficient operations, driving adoption, and maximizing the value of our Salesforce investment.</div><div></div><div><b><br>
A Typical Day</b></div><br>
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Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation</li></ul><ul><li>
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements</li><li>
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs</li><li>
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases</li><li>
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap</li></ul><div></div><div><b><br>
To Land This Opportunity</b></div><br>
<div></div><ul><li>
You bring 2-3+ years of experience working with Salesforce as an Admin, Product Owner, or similar role translating business needs into technical solutions</li><li>
You have experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently</li><li>
You are comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements</li><li>
You have a strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows</li><li>
You are highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment</li><li>
You communicate clearly and confidently with both technical teams and non-technical stakeholders</li><li>
You are curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption</li><li>
You enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life</li></ul><div></div><div><b><br>
About Your Future Team</b></div><div></div><div><br>
Our Marketing team is an eclectic group that takes our work seriously, but never ourselves. We love solving problems, building smart solutions, and celebrating wins, and snacks. Lots of snacks (we are in the foodservice business, after all). We&rsquo;re a collaborative group that enjoys curiosity, continuous improvement, and the occasional debate over important topics like the best pizza topping or chocolate chip cookie recipe.</div><div></div><div><br>
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,957.00 - $89,549.00 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.</div><div></div><div><b><br>
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.</b></div></div><div></div>

Salesforce Business Analyst (Project Delivery)

Teamware Solutions

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  Role- Business analyst with Salesforce exp
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  Loc- Chicago/Naperville, IL
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  Day1 Oniste
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  Skills:
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  2-3 years Banking exp must in recent
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  2-3 years Salesforce exp in recent
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  Wealth Management exp will be plus
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  Ready to go onsite from day1
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Business Analyst

Pearson

<div><p>We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner.</p>
<p><b>What you will do</b></p>
<ul><li>Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow &mdash; ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.</li>
<li>Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.</li>
<li>Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.</li>
<li>Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity.</li>
<li>Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus.</li>
<li>Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned.</li>
<li>Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility.</li>
<li>Proactively surface blockers and dependencies before they impact delivery timelines</li>
</ul><p><b>Required Qualifications:</b></p>
<ul><li>Salesforce platform experience : hands-on background with Salesforce CRM in an analyst, admin, or product owner capacity.</li>
<li>Agile delivery : demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks.</li>
<li>Work management tools : proficiency managing backlogs and tickets in Azure DevOps (ADO), Jira, and/or ServiceNow.</li>
<li>User story development : proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.</li>
<li>Cross-timezonecollaboration : experience working effectively with globally distributed teams, particularly US/India models.</li>
<li>Stakeholder communication : strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences.</li>
<li>Process design : ability to document and standardize workflows that scale across time zones and team structures.</li>
</ul><p><b>Nice to Have</b></p>
<ul><li>Salesforce Administrator or Business Analyst certification (ADM-201, SFBA, or equivalent).</li>
<li>Scrum Master certification (CSM or PSM).</li>
<li>Familiarity with Salesforce integrations.</li>
<li>Experience with AI or automation tools applied to workflow improvement.</li>
</ul><p><b>How you&rsquo;ll work</b></p>
<p>You'll partner with business stakeholders and Salesforce engineers to keep delivery moving smoothly. Expect a mix of requirements gathering, story writing, ceremony facilitation, ticket management, and stakeholder communication. Success in this role means the engineering team never waits on a story, the backlog is always current, and business partners feel informed and heard.</p>
<p><b>Who we are:</b></p>
<p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.</p>
<p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p>
<p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.</p>
<p><b>Job:</b> Service Owner</p>
<p><b>Job Family:</b> TECHNOLOGY</p>
<p><b>Organization:</b> Corporate Strategy &amp; Technology</p>
<p><b>Schedule:</b> FULL\_TIME</p>
<p><b>Workplace Type:</b> Hybrid</p>
<p><b>Req ID:</b> 22866</p></div><p></p>

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SalesForce Business Analyst

Salesforce Business Analyst

Senior Salesforce Business Analyst

Salesforce Business Analyst (Project Delivery)

Salesforce Business Analyst (Project Delivery)

Business Analyst

Technology Solutions