salesforce architect

sagenet

<div>WHO WE ARE 
Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., SageNet connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

SageNet&rsquo;s nationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makes SageNet unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, SageNet delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, SageNet enhances the world that connects us all.

WHAT YOU&rsquo;LL DO

We are seeking a Salesforce Architect who blends deep Salesforce expertise with strong hands-on development skills, someone who can design scalable solutions and actively build and optimize them. In this role, you will lead the design and implementation of secure, scalable Salesforce solutions (Sales Cloud, Marketing Cloud, Experience Cloud, etc.), including custom development with Apex and Lightning Web Components (LWC), while guiding a small cross-functional team through the full software development lifecycle. You will collaborate closely with stakeholders across IT and business units to gather requirements and translate them into high-quality Salesforce solutions that drive business value. This position is ideal for a proactive problem-solver who is passionate about both strategic architecture and hands-on execution. 
 
Major Duties and Responsibilities

Architect &amp; Build Solutions
<ul>
<li>Define and support the technical direction for the Salesforce platform in alignment with enterprise data, integration, and security strategies.</li>
<li>Manage a multi-org environment supporting marketing, lead-to-quote, order management, and service management.</li>
<li>Perform hands-on development using Apex, Lightning Web Components (LWC), Flows, and complex integrations to implement scalable and maintainable solutions in Sales Cloud and Marketing Cloud.</li>
<li>Own architectural standards, governance frameworks, design reviews, and the platform roadmap.</li>
</ul>
Business Analysis &amp; Requirements
<ul>
<li>Partner with business stakeholders to conduct discovery sessions, gather requirements, and map business processes.</li>
<li>Translate business needs into user stories, acceptance criteria, and technical specifications.</li>
<li>Provide guidance on Salesforce capabilities, limitations, and solution trade-offs to support informed decision-making.</li>
</ul>
Full SDLC Ownership
<ul>
<li>Lead the end-to-end Salesforce software development lifecycle (SDLC), including design, development, testing, deployment, and release governance.</li>
<li>Establish coding standards, perform code reviews, and maintain DevOps processes including Git and CI/CD pipelines.</li>
<li>Design deployment strategies across environments and monitor delivery performance.</li>
</ul>
Team Leadership
<ul>
<li>Lead and mentor a small Salesforce team of developers and admins.</li>
<li>Serve as a primary Salesforce technical expert and foster a culture of excellence.</li>
</ul>
Data, Integration &amp; Security
<ul>
<li>Design and optimize data models, automation, and Salesforce security/sharing configurations to ensure data integrity and compliance at scale.</li>
<li>Develop strategies for large data volumes (LDV) and performance optimization.</li>
<li>Direct data migration planning and execution for major releases.</li>
<li>Manage identity and access controls including SSO, OAuth, SAML, and all other identity &amp; access management (IAM) considerations.</li>
<li>Design and implement integration and middleware strategies with enterprise systems such as SAP, ServiceNow, custom applications and external systems using APIs and integration tools.</li>
</ul>
Stakeholder Collaboration
<ul>
<li>Collaborate with business and IT stakeholders to ensure Salesforce capabilities support key business priorities.</li>
<li>Ensure alignment with enterprise architecture, security standards, AI initiatives, and delivery frameworks.</li>
<li>Communicate technical concepts clearly to both technical and non-technical audiences.</li>
</ul>
Continuous Improvement &amp; Problem Solving
<ul>
<li>Evaluate new Salesforce features, AppExchange products, and platform innovations, and recommend improvements.</li>
<li>Balance out-of-the-box capabilities with custom development while considering long-term technical debt.</li>
<li>Troubleshoot platform issues, perform root cause analysis, and implement sustainable fixes.</li>
</ul>
WHO YOU ARE

You are a technical leader and problem-solver with deep Salesforce platform expertise and strong hands-on development experience. You take ownership, work effectively across teams, and deliver scalable, high-quality solutions aligned to business needs.

Technical Expertise
<ul>
<li>7+ years of hands-on Salesforce experience with Apex, LWC, flows, and integrations.</li>
<li>3+ years in a Salesforce Architect or senior technical role.</li>
<li>Advanced experience with Apex, Lightning Web Components (LWC), Flows, and API integrations.</li>
<li>Strong knowledge of Salesforce data architecture, security/sharing models, and governor limits.</li>
<li>Experience with Sales Cloud, Marketing Cloud, Experience Cloud, and Einstein/AI capabilities.</li>
<li>Experience with enterprise integration patterns, middleware, and ETL tools (e.g., Mulesoft, Boomi).</li>
<li>Strong understanding of data governance, security compliance, and identity &amp; access management (IAM) technologies</li>
</ul>
Certifications
<ul>
<li>Salesforce certifications such as Application Architect, System Architect, Technical Architect, and Data Architecture required.</li>
</ul>
SDLC &amp; Agile Skills
<ul>
<li>Experience with Agile/Scrum methodologies, including user story definition, backlog management, and release planning.</li>
<li>Proven ability to lead full software development lifecycle (SDLC) execution and delivery.</li>
</ul>
Leadership &amp; Business Skills
<ul>
<li>Proven ability to lead cross-functional teams and mentor developers and administrators.</li>
<li>Experience driving adoption, change management, and continuous improvement initiatives.</li>
<li>Strong architectural governance experience and ability to enforce standards and best practices.</li>
<li>Ability to influence stakeholders, including at the executive level.</li>
<li>Strong strategic thinking and ability to align technical solutions with business objectives.</li>
</ul>
Additional Skills
<ul>
<li>Strong analytical, problem-solving, and communication skills</li>
<li>Additional certifications such as Salesforce Security Specialist, Integration Architect, or Certified Scrum Master (CSM) preferred</li>
<li>Experience with DevOps tools such as Git, Jira, Confluence, and CI/CD platforms</li>
<li>Experience in telecommunications and/or retail industry environments</li>
<li>Experience working in complex, multi-system enterprise environments</li>
</ul>
WHERE YOU&rsquo;LL WORK

Our hybrid work model and business casual environment support collaboration, teamwork, and productivity while promoting a healthy work-life balance across the organization. This role operates in a fast-paced, team-driven setting that encourages innovation, accountability, and continuous improvement.

You&rsquo;ll thrive here if you:
<ul>
<li>Excel in fast-paced environments and can manage multiple priorities effectively</li>
<li>Bring a proactive mindset and challenge assumptions constructively</li>
<li>Take ownership of your work from concept through completion</li>
<li>Value collaboration, transparency, and building trusted connections</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>Ability to sit for extended periods while working on a computer.</li>
<li>Frequent hand and finger use for typing and system configuration.</li>
<li>Frequent visual focus on screens, technical diagrams, and system interfaces.</li>
<li>Occasional standing, walking, bending, or reaching in support of office or lab tasks.</li>
<li>Ability to lift up to 25 lbs as needed for equipment or testing scenarios.</li>
</ul>
CLASSIFICATION*: Exempt/Salaried 
POSITION TYPE: Full-time 
TRAVEL REQUIREMENTS: No 
DIRECT REPORTS: No 
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections? Apply now! 

Equal Opportunity Employer 
SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management. 
 
Legal Disclaimer 
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies</div>

Salesforce Architect

Openkyber

<div>Location : Remote Duration : Long term Sr Salesforce Architect Service Cloud Consultant Need min 15 + years experience . We are looking for a Salesforce Service Cloud Consultant with strong experience in case management, service console, workflows, and automation. The candidate should have hands-on expertise in configuration, customization, and integration with third-party systems. Experience in Lightning, Omni-Channel, and reporting/dashboard creation is required. Strong communication skills and the ability to work with business stakeholders are essential. Salesforce certification is preferred.
For applications and inquiries, contact: hirings@openkyber.com</div>

Cloud Service Desk Analyst

EI-TECHNOLOGIES MENA

<div>Company Description 
EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq. 
Job Description 
We are looking for a Salesforce Manager who balances high-level business strategy with technical execution. In this role, you will be responsible for managing key stakeholders, deeply understanding the business operations, and leading a dedicated development team to deliver high-quality solutions. This is a hands-on management role; you must be comfortable transitioning from architectural discussions with executives to building Proof of Concepts (POCs) and guiding developers through complex code deployments. 
Qualifications 
Required Skills &amp; Qualifications<ul><li>
Education: Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field</li><li>
Language: Fluency in English is required</li><li>
Experience: Minimum of 7+ years in the Salesforce ecosystem with a proven track record in management or lead capacity.</li><li>
Business Acumen: Ability to translate complex business needs into technical specifications and vice versa.</li><li>
Technical Depth: Extensive hands-on experience with Apex, Lightning Web Components (LWC), Flow, and complex integrations.</li><li>
Certifications: Must hold multiple active Salesforce certifications (e.g., Platform Developer I/II, Administrator, and/or Architect track certifications).</li><li>
Leadership: Demonstrated experience managing direct reports and leading technical teams in an Agile environment.</li><li>
Communication: Strong interpersonal skills with the ability to influence stakeholders at all levels of the organization.</li><li>
Salesforce Platforms: Sales, Service, Marketing and Pardot</li></ul>
Key Responsibilities
Stakeholder &amp; Business Management<ul><li>
Liaise with Business Units: Serve as the primary point of contact for stakeholders to gather requirements and define project scopes.</li><li>
Strategic Understanding: Develop a deep understanding of internal businesses to ensure Salesforce solutions are driving tangible value.</li><li>
Expectation Management: Balance competing priorities and managing the project roadmap, ensuring stakeholders are informed of progress and potential blockers.</li></ul>
Team Leadership &amp; Development<ul><li>
Lead Development Workflows: Manage a team of developers and admins, overseeing the full development lifecycle from requirements gathering to deployment.</li><li>
Mentorship: Conduct code reviews, provide technical guidance, and foster professional growth within the team.</li><li>
Resource Allocation: Assign tasks based on team capacity and technical expertise to ensure timely delivery of sprints.</li></ul>
Technical Execution &amp; POCs<ul><li>
Hands-on Prototyping: Directly build Proof of Concepts (POCs) to validate technical feasibility before full-scale development begins.</li><li>
Solution Architecture: Ensure the platform remains scalable and maintainable by adhering to Salesforce best practices.</li><li>
Quality Assurance: Stay involved in the technical &quot;weeds&quot; to troubleshoot complex issues and ensure high-standard releases.</li></ul></div>

Salesforce Manager

ITWORX

<div>Lead Software Engineer - L3 (Salesforce) | Fulltime
<div><h6 class="jobSectionHeader">Job Description:</h6>
responsible for the stability, performance, and continual improvement of guest-facing and business-critical applications within a luxury hotel environment. This role manages a pool of multi-skilled resources supporting Adobe Experience Manager, Salesforce Clouds, Salesforce Marketing Cloud, MuleSoft, custom Java BFF services, AWS ROSA cloud infrastructure, mobile applications, and core guest-facing solutions such as Echo and Travel Studio.
The leader ensures flawless digital experiences that enhance personalization, reservation accuracy, and operational efficiency&mdash;upholding the service excellence expected in luxury hotels and resorts.
<ul><li>Lead daily support operations for AEM, Salesforce, SFMC, MuleSoft, BFF (Java), AWS ROSA, mobile apps, monitoring and frontend systems.</li></ul>
<ul><li>Manage and develop a pool of technical resources across multiple platforms and skill sets.</li></ul>
<ul><li>Drive incident, problem, and change management following ITIL best practices.</li></ul>
<ul><li>Ensure high availability and performance of guest-facing platforms (web, mobile, CRM, booking, mobility).</li></ul>
<ul><li>Oversee integration stability across MuleSoft, APIs, BFF, and booking systems.</li></ul>
<ul><li>Coordinate cloud operations on AWS (ROSA, RDS PostgreSQL, Redis, S3, CloudFront, API Gateway).</li></ul>
<ul><li>Collaborate with resort operations to support VIP, loyalty, itinerary, and mobility workflows.</li></ul>
<ul><li>Implement proactive monitoring, automation, and continuous improvements.</li></ul>
<ul><li>Maintain system security, compliance, and data integrity across all platforms.</li></ul>
<ul><li>Manage vendors and partners for Salesforce, Adobe, MuleSoft, AWS, ECHO, and Travel Studio.</li></ul>
<ul><li>10+ years of experience in application support, IT operations, or digital platform management.</li>
<li>5+ years leading or managing technical teams in enterprise environments.</li>
<li>Strong Hands-on experience with:</li>
<li>AEM</li>
<li>Salesforce Core Clouds</li>
<li>Salesforce Marketing Cloud (SFMC)</li>
<li>MuleSoft integrations</li>
<li>Java BFF middleware</li>
<li>Mobile app ecosystems (iOS, Android)</li>
<li>AWS cloud platforms (ROSA, RDS, Redis, S3, API Gateway, CloudFront)</li>
<li>Modern frontend frameworks (React, Next.js)</li>
<li>Experience in luxury hotel, resort, or premium hospitality environments.</li>
<li>ITIL Foundation or practical experience in Incident/Problem/Change processes.</li> 
</ul> 
1. High Availability &amp; Stability of Guest-Facing Platforms.
2. Robust Incident, Problem &amp; Change Management
3. Integrated &amp; Reliable Digital Ecosystem
4. Scalability &amp; Secure Cloud Infrastructure
5. Well-Managed Support Team &amp; Resource Pool
6. Continuous Improvement &amp; Automation
7. Enhanced Luxury Guest Digital Experience
8. Strong Governance, Compliance &amp; Security
9. Vendor &amp; Stakeholder Management
10. Operational Dashboards &amp; Reporting
</div><div><h6 class="jobSectionHeader">Job Requirements:</h6>
<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li>
<li>10+ years of Experience.</li>
<li>Experience in premium hospitality environments.</li>
</ul><ul><li>Adobe Experience Manager (AEM) &ndash; Web content delivery, components, dispatcher troubleshooting (Must have)</li></ul>
<ul><li>Salesforce Core Clouds &ndash; Sales, Service &amp; Data Cloud operations and troubleshooting (Must have)</li></ul>
<ul><li>Salesforce Marketing Cloud (SFMC) &ndash; Journeys, automations, segmentation support (Must have)</li></ul>
<ul><li>MuleSoft &ndash; API integrations, flow monitoring, error resolution (Must have)</li></ul>
<ul><li>AWS Cloud (ROSA, RDS, Redis, S3, API Gateway, CloudFront, Route 53, WAF) &ndash; Application operations &amp; performance (Must have)</li></ul>
<ul><li>Backend‑For‑Frontend (Java BFF) &ndash; API orchestration troubleshooting</li></ul>
<ul><li>Mobile Apps &ndash; iOS (Swift/SwiftUI) &amp; Android (Kotlin/Jetpack Compose) issue triage</li></ul>
<ul><li>Frontend &ndash; React &amp; Next.js support and optimization</li></ul>
<ul><li>Echo Mobility &amp; Travel Studio &ndash; Guest-facing mobility and booking platform support</li></ul>
<ul><li>SQL &amp; Database Troubleshooting (PostgreSQL preferred)</li></ul>
<ul><li>Integration &amp; API troubleshooting &ndash; REST, JSON, authentication, logging, monitoring</li></ul>
<ul><li>ITIL processes &ndash; Incident, Problem, Change management</li></ul>
Preferred / Nice-to-Have Skills:
Experience in luxury hotel &amp; resort operations
<ul><li>Familiarity with AEM customization, Salesforce flows, and SFMC personalization</li></ul>
<ul><li>Understanding of DevOps / CI-CD pipelines</li></ul>
<ul><li>Knowledge of microservices, containerization, and OpenShift concepts</li></ul>
<ul><li>Exposure to mobile app release processes (</li></ul>
<ul><li>Basic understanding of frontend UX/UI considerations</li></ul>
<ul><li>Experience with monitoring &amp; observability tools</li></ul>
<ul><li>Knowledge of API security and best practices</li></ul>
<ul><li>Ability to work with cross-functional digital, marketing, and operations teams</li></ul>
 Tools / Platforms / Technologies:
Adobe Experience Manager (AEM)
<ul><li>Salesforce Clouds: Sales, Service, Data + Salesforce Marketing Cloud (SFMC)</li></ul>
<ul><li>MuleSoft (API integrations)</li></ul>
<ul><li>Java Backend‑For‑Frontend (BFF)</li></ul>
<ul><li>AWS Cloud: ROSA (OpenShift), RDS PostgreSQL, Redis, S3, API Gateway, CloudFront, Route 53, WAF</li></ul>
<ul><li>Mobile Apps: iOS (Swift/SwiftUI), Android (Kotlin/Jetpack Compose)</li></ul>
<ul><li>Frontend: React, Next.js</li></ul>
<ul><li>ECHO Mobility Platform</li></ul>
<ul><li>Travel Studio Booking System</li></ul>
<ul><li>Monitoring &amp; ITSM Tools: CloudWatch/DataDog, ServiceNow/Jira</li></ul>
Certifications (if any):
. Salesforce Administrator (ADM‑201)
<ul><li>Salesforce Marketing Cloud Consultant</li></ul>
<ul><li>Adobe Experience Manager (AEM) Developer or Architect</li></ul>
<ul><li>AWS Solutions Architect</li></ul>
<ul><li>ITIL Foundation Certification</li></ul> 
</div> 
<div><h6 class="jobSectionHeader">Equal opportunity:</h6>
All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</div></div>
 <div><div><div><div><div>Posted 1 weeks ago
</div></div></div><div><div><div><div><div><ul><li>Job Location</li>
<li>KSA</li>
</ul></div></div><div><div><ul><li>Job Code</li>
<li>2086</li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader">Job Overview</h5>
</div><div><div><ul><li>Experience</li>
<li>10+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div>

Lead Software Engineer - L3 (Salesforce)

NTT DATA

Req ID: 371562
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a AI Technical Architect - Onsite to join our team in Auburn Hills, Michigan (US-MI), United States (US).
 
Job Requirements
 
Platform Architecture and Governance
 
<ul>
<li>Design the enterprise AI platform architecture spanning the LLM API gateway, GPU and compute allocation pools, sandbox provisioning, model registry, and security gate automation</li>
<li>Define infrastructure standards, API gateway patterns, and reference architectures consumed by all AI delivery towers and partner integrations</li>
<li>Establish guardrails for token metering, rate limiting, audit logging, DLP validation, SAST, DAST, dependency scanning, and model card review embedded in CI/CD</li>
<li>Review security posture across all AI workloads with mapping to NIST AI RMF, AWS Well-Architected (including the Machine Learning Lens), and applicable enterprise compliance baselines</li>
</ul>
Agentic AI and LLM Engineering
 
<ul>
<li>Architect multi-agent systems using LangGraph, LangChain, and Model Context Protocol (MCP) for complex workflow orchestration, planning, and tool use</li>
<li>Define patterns for ReAct, Chain-of-Thought, Tree-of-Thoughts, and agent-to-agent coordination across enterprise and customer-facing use cases</li>
<li>Design and optimize Retrieval-Augmented Generation (RAG) systems, embedding strategies, and semantic search across structured and unstructured enterprise data</li>
<li>Establish MLOps and AgentOps practices for deployment, evaluation, observability, and continuous improvement of agents and models in production</li>
</ul>
AWS-Native Implementation
 
<ul>
<li>Architect solutions on Amazon Bedrock, Amazon SageMaker, Amazon Q, Bedrock Agents, and Bedrock Knowledge Bases</li>
<li>Define infrastructure patterns using Amazon EKS, AWS Lambda, ECS Fargate, API Gateway, EventBridge, SNS/SQS, Kinesis, S3, DynamoDB, Aurora, Redshift, Athena, OpenSearch, and Kendra</li>
<li>Establish CloudFormation and AWS CDK templates and Terraform modules for isolated VPC sandboxes provisioned per project and per third-party partner</li>
<li>Implement observability and FinOps using CloudWatch, AWS Cost Explorer, AWS Budgets, and chargeback reporting by team, project, and model</li>
</ul>
Salesforce and SaaS AI Integration
 
<ul>
<li>Define integration architecture with Salesforce Agentforce, Einstein, Data Cloud, and Service Cloud, including Apex, Flow, and Platform Event integration patterns with AWS-hosted agents and APIs</li>
<li>Establish governance over enterprise SaaS AI licenses, including usage tracking, renewal governance, and redundancy elimination across business units</li>
<li>Architect cross-system identity, authorization, and data exchange patterns spanning Salesforce, AWS, and partner endpoints</li>
</ul>
Stakeholder and Delivery Leadership
 
<ul>
<li>Partner with AIDO leadership, delivery tower leads, security, compliance, procurement, and program management to ensure platform adoption and consistent operating standards</li>
<li>Produce enterprise-grade architecture artifacts, decision records, and operating model documentation suitable</li>
<li>Mentor engineers across delivery towers and partner teams; lead architecture reviews and technical due diligence on partner-built systems"</li>
</ul>
Technical Experience
 
Core AI Frameworks
 <ul>
<li>Expert proficiency with LangGraph, LangChain, and agent orchestration frameworks</li>
<li>Deep experience with Amazon Bedrock, SageMaker, and Amazon Q, including Bedrock Agents and Knowledge Bases</li>
<li>Hands-on experience with Model Context Protocol (MCP), function calling, tool use, and structured output patterns</li>
<li>Strong command of prompt engineering, evaluation harnesses, fine-tuning, and model optimization</li>
<li>Working knowledge of transformer architectures, attention mechanisms, and multi-modal systems</li>
</ul>
Machine Learning
 
<ul>
<li>Classical ML (regression, tree-based ensembles, gradient boosting, clustering) and deep learning (CNNs, RNNs, transformers) across supervised, unsupervised, and reinforcement paradigms; feature engineering, hyperparameter optimization, cross-validation, drift detection, and model evaluation;</li>
<li>end-to-end ML lifecycle on SageMaker spanning data preparation, training, deployment, monitoring, and retraining.</li>
</ul>
AWS Platform
 
<ul>
<li>SageMaker (Studio, Pipelines, Model Registry, Inference), Bedrock, EKS, Lambda, ECS Fargate, API Gateway, Step Functions</li>
<li>S3, DynamoDB, Aurora, Redshift, Athena, OpenSearch, Kendra</li>
<li>EventBridge, SNS/SQS, Kinesis, MSK</li>
<li>CloudWatch, X-Ray, CloudTrail, AWS Config, GuardDuty, Macie, Security Hub</li>
<li>IAM, KMS, PrivateLink, VPC design, and AWS Organizations governance</li>
</ul>
Salesforce and Enterprise SaaS
 
<ul>
<li>Salesforce Agentforce, Einstein, Data Cloud, Service Cloud, and Sales Cloud integration patterns</li>
<li>Apex, Flow, Platform Events, and REST/Bulk API integration with external AI services</li>
<li>Familiarity with enterprise identity providers, SSO, OAuth, and SCIM provisioning across SaaS estates</li>
</ul>
Programming and Development
 
<ul>
<li>Advanced Python with deep FastAPI experience for scalable, async API development</li>
<li>Java proficiency sufficient to integrate with existing enterprise backend services</li>
<li>Strong CI/CD background using AWS CodePipeline, CodeBuild, GitHub Actions, and Infrastructure as Code via Terraform and AWS CDK</li>
<li>Containerization with Docker and orchestration with Kubernetes (EKS)</li>
</ul>
Data and Vector Systems
 
<ul>
<li>Vector store architectures using OpenSearch, Bedrock Knowledge Bases, Pinecone, Weaviate, or Chroma</li>
<li>Embedding model selection, hybrid search, and reranking strategies</li>
<li>Graph database experience (Amazon Neptune, Neo4j) for knowledge representation</li>
<li>Data ingestion, masking, synthetic data generation, and DLP validation pipelines"</li>
</ul>
Unique Skills
 
Experience Requirements
 
<ul>
<li>20+ years in software engineering with 5+ years focused on AI/ML systems</li>
<li>3+ years hands-on experience architecting and shipping production LLM and agentic AI applications</li>
<li>Demonstrated success leading enterprise-scale AI platform builds with measurable business outcomes</li>
<li>Track record architecting scalable cloud-native systems on AWS in regulated or large-enterprise environments</li>
<li>Experience leading technical teams, mentoring engineers, and engaging executive stakeholders</li>
</ul>
Education
 
<ul>
<li>Bachelor's or Master's degree in Computer Science, AI/ML, or a related technical field</li>
<li>AWS Certified Solutions Architect Professional or AWS Certified Machine Learning Specialty preferred</li>
<li>Salesforce Certified AI Associate, AI Specialist, or Application Architect credentials is a plus</li>
</ul>
About NTT DATA
 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
 
#LI-NorthAmerica

AI Technical Architect - Onsite

Plative

<div><div>The PMO Director is a strategic leadership role responsible for the health, standards, and profitability of Plative&rsquo;s global project portfolio. You will oversee a high-performing team of Project Managers delivering complex Salesforce and NetSuite transformations. Candidates for this role should possess strong platform implementation and delivery experience (preferably Salesforce.com and/or NetSuite) and integration capabilities. The ideal candidate will provide visible leadership, accountability, and authority over high profile, enterprise-level projects. The PMO Director will also be responsible for managing, mentoring and coaching a team of project managers and ensuring a structured and consistent project management practice across our delivery engagements.

Key Responsibilities

Strategic Portfolio Leadership
<ul>
<li>Executive Oversight: Provide senior leadership and accountability for a diverse portfolio of enterprise-level ($1M+) Salesforce and NetSuite implementations.</li>
<li>Strategic Escalation: Serve as the ultimate point of contact for client executives, ensuring long-term partnership health and resolving complex delivery roadblocks.</li>
<li>Resource &amp; Capacity Planning: Lead cross-functional resource alignment to optimize utilization and balance project priorities across the global delivery team.</li>
<li>Financial Stewardship: Oversee portfolio-wide financial health, including budget accuracy, margin protection, and rigorous project auditing.</li>
</ul>
PMO Operational Excellence
<ul>
<li>Methodology Governance: Standardize and evolve Plative&rsquo;s delivery framework, blending Agile and Waterfall best practices to ensure a consistent, world-class client experience.</li>
<li>Continuous Improvement: Architect and maintain the PMO &quot;toolkit&quot;&mdash;including templates, automation in project management tools, and reporting dashboards.</li>
<li>Data-Driven Insights: Utilize internal tools (Jira, Smartsheet, etc.) to generate actionable insights on project health, team velocity, and delivery risks for the executive leadership team.</li>
</ul>
Team Development &amp; Mentorship
<ul>
<li>Talent Leadership: Recruit, onboard, and manage a team of high-level Project Managers across the Salesforce and NetSuite practices.</li>
<li>Performance Coaching: Foster a culture of professional growth through structured mentoring, certification pathways, and performance management.</li>
<li>Change Management: Champion internal adoption of new processes and tools to ensure the delivery team remains agile and efficient.</li>
</ul>
Basic Qualifications
<ul>
<li>Experience: 10+ years of progressive project management experience, with at least 5 years in a leadership role within a professional services or management consulting firm.</li>
<li>Scale: Proven track record of overseeing portfolios exceeding $5M+ and managing individual enterprise projects valued at $1M+.</li>
<li>Technical Foundation: 5+ years of experience with mid-to-enterprise scale technology implementations (Salesforce, NetSuite, or equivalent ERP/CRM).</li>
<li>Executive Presence: Exceptional communication skills with a proven ability to influence C-Suite stakeholders.</li>
<li>Tool Expertise: Expert-level command of enterprise work management tools (e.g., Jira, Smartsheet, Mavenlink, FinancialForce) and financial reporting.</li>
</ul>
Desired Qualifications
<ul>
<li>Domain Expertise: Deep technical understanding of the Salesforce and NetSuite ecosystems.</li>
<li>Credentials: PMP, PRINCE2, or Agile (CSM/SAFe) certifications are highly preferred.</li>
<li>Platform Certifications: Multiple Salesforce or NetSuite certifications (e.g., Salesforce Certified Administrator, NetSuite ERP Consultant).</li></ul></div><div> 
How You&rsquo;ll Embody Our Core Values

At Plative, our core values shape how we work, collaborate, and grow. As part of the team, you will:
<ul>
<li>Put People First by building trusted relationships with clients and mentoring teammates.</li>
<li>Grow Together, Win Together by sharing knowledge, celebrating wins, and elevating others.</li>
<li>Bring Your Authentic Self to Work by fostering openness, empathy, and integrity in every interaction.</li>
<li>Take the Path You&rsquo;ll Be Proud Of by delivering excellence, owning outcomes, and learning from challenges.</li>
<li>Push Boundaries, Blow Minds by designing creative, scalable solutions that drive real impact.</li>
</ul>
What Happens Next? 
We know that applying for a new role takes time and energy. At Plative, every application is thoughtfully reviewed by real people on our Talent Team. We aim to review applications within 2 weeks. If we think your skills align with what we&rsquo;re looking for, we&rsquo;ll be in touch to connect further!

Plative Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</div></div>

PMO Director

TopDog Law

<div><h2 class="jobSectionHeader">The Opportunity: Join TopDog Law and Build Something Meaningful</h2>
This role is an opportunity to:<ul><li>
Join a rapidly growing national firm at a formative stage</li><li>
Make a visible, measurable impact on a rapidly growing business</li><li>
Grow your skills, responsibility, and influence as the firm scales</li><li>
Work alongside high-caliber, mission-driven teammates who care deeply about doing great work</li></ul>
We are looking for people who don&rsquo;t just want a job, they want purpose and impact.<h2 class="jobSectionHeader"> 
What You&rsquo;ll Do</h2>
Platform Ownership &amp; Administration
Serve as primary administrator for Genesys Cloud CX<ul><li>
Design, configure, and maintain:</li><li><div><ul><li>
Architect flows (IVR, routing logic, call flows)</li><li>
Skills-based routing and queue strategy</li><li>
DID strategy and call routing design</li><li>
Outbound campaigns and dialer configuration</li><li>
Messaging (SMS, web chat, email, social)</li><li>
Manage user provisioning, roles, permissions, and security settings.</li><li><div><ul><li>
Maintain system documentation and change logs.</li></ul></div></li></ul></div></li></ul>
Contact Strategy &amp; Routing Optimization
Partner closely with Operations, Workforce Management, and Leadership to optimize contact center performance.<ul><li>
Designing routing strategies that support business priorities</li><li><div><ul><li>
Conversion Rates</li><li>
Service levels</li><li>
Occupancy</li><li>
Queue performance</li><li>
Abandonment rates</li></ul></div></li><li>
Design routing logic aligned with business priorities (e.g., catastrophic cases, language-based routing, escalation logic).</li><li>
Implement test-and-learn frameworks for IVR and routing improvements.</li></ul>
Integrations &amp; Systems Architecture
Own and maintain integrations between Genesys Cloud CX and enterprise platforms, including:<ul><li>
Salesforce (Service Cloud and CRM integrations)</li><li>
Marketing platforms</li><li>
Case management systems (e.g., Filevine)</li><li>
SMS providers and other third-party vendors</li></ul>
Responsibilities include:<ul><li>
Supporting API-based integrations and webhook configurations</li><li>
Partnering with internal IT teams and implementation vendors on system enhancements</li><li>
Ensuring reliability and scalability of the platform architecture</li></ul>
AI &amp; Automation<ul><li>
Configure and manage:</li><li><div><ul><li>
Agent Assist tools</li><li>
AI routing</li><li>
Speech and text analytics</li><li>
Journey orchestration</li></ul></div></li><li>
Identify automation opportunities to reduce handle time and improve CX.</li></ul>
Compliance &amp; Risk Management<ul><li>
Ensure TCPA, HIPAA/PII, and industry compliance within routing and recording configurations.</li><li>
Maintain call recording policies and retention settings.</li><li>
Support audit and legal review requests.</li></ul>
Reporting &amp; Analytics<ul><li>
Build and maintain Genesys dashboards</li><li>
Support executive reporting needs.</li><li>
Partner with Data Engineering to ensure seamless integration between Genesys and our internal data warehouse.</li><li>
Partner with BI teams for data extraction and warehouse feeds.</li><li>
Identifying opportunities to improve systems, processes, or outcomes&mdash;not just following existing playbooks</li></ul>
At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.<h2 class="jobSectionHeader">
How This Role Drives the Business</h2>
We are seeking a highly skilled and strategic lead, Contact Strategy Platforms to implement, administer, and continuously optimize our Genesys Cloud CX platform and our Salesforce omnichannel messaging environment (Twilio). 
This role is responsible for the architecture, configuration, performance, and ongoing improvement of our contact center technology ecosystem, including voice, digital channels, AI capabilities, and integrations with Salesforce and other enterprise systems. 
The lead will serve as the technical owner of our contact strategy platforms (CCaaS and UCaaS) and act as a strategic advisor to Operations, Workforce Management, Quality, Marketing, and Executive Leadership. 
This is a mission-critical role supporting a rapidly scaling, multi-site, omnichannel contact center environment. 
This role is critical to our success because it:<ul><li>
Directly impacts [clients / revenue / case outcomes / team efficiency]</li><li>
Supports speed, quality, and consistency as we scale</li><li>
Helps protect and elevate the TopDog Law brand and client experience</li><li>
Strengthens the foundation needed to grow responsibly and sustainably</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2>
Within your first 6&ndash;12 months, success in this role looks like:<ul><li>
You consistently deliver on commitments with minimal oversight</li><li>
You proactively identify issues and propose solutions</li><li>
Your work raises the bar for quality, clarity, and follow-through</li><li>
You are viewed as a reliable, trusted partner by teammates and leaders</li><li>
You contribute positively to team energy, morale, and momentum</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Required:<ul><li>
5+ years of hands-on administration and architecture experience with Genesys Cloud CX in a production contact center environment.</li><li>
Deep expertise designing and maintaining Architect flows, including IVR logic, advanced routing strategies, error handling, data actions, and flow optimization.</li><li>
Proven experience building and managing complex routing strategies, including skills-based routing, priority routing, overflow strategies, and multi-queue environments.</li><li>
Experience configuring and managing outbound dialing campaigns, including campaign management, contact list strategy, pacing modes, compliance settings, and performance optimization.</li><li>
Strong experience integrating Genesys Cloud CX with Salesforce or other CRM platforms, including screen pops, data actions, API integrations, and workflow automation.</li><li>
Experience administering omnichannel contact center environments, including voice, SMS, chat, and email routing.</li><li>
Strong working knowledge of contact center operations and performance metrics, including Service Level, Occupancy, AHT, Abandonment Rate, and Workforce Management principles.</li><li>
Working knowledge of API integrations, webhooks, and third-party platform integrations.</li><li>
Demonstrated ability to partner with operations, workforce management, and executive leadership to translate business requirements into technical contact routing strategies.</li></ul><h3 class="jobSectionHeader">
Nice to Have:</h3><ul><li>
Genesys Cloud CX Certification (Professional or Architect level preferred)</li><li>
Experience implementing AI-driven contact center capabilities, such as Agent Assist, AI routing, speech analytics, or journey orchestration</li><li>
Experience working in regulated environments (legal, healthcare, finance)</li><li>
Experience with Salesforce Service Cloud integrations</li><li>
Experience with data warehouse integrations and BI reporting environments</li><li>
Strong communication skills&mdash;written and verbal</li><li>
Ability to think critically, prioritize effectively, and execute with speed</li></ul><ul><li>
Experience in a fast-growing or high-volume environment</li><li>
Comfort with ambiguity and evolving systems</li><li>
Experience in legal, professional services, or client-centric organizations</li></ul><h2 class="jobSectionHeader">
About TopDog Law</h2>
TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.
We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we&rsquo;re assembling the team that will take it to the next level.
If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you&rsquo;ll feel right at home here. 
Our Story
TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we&rsquo;ve grown 2&ndash;3x year over year, setting a new standard on the marketing side of the personal injury space and proving what&rsquo;s possible when strategy, speed, and execution align. Now, we&rsquo;re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.
We are intentionally building the infrastructure, systems, and teams needed to scale at a national level&mdash;without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.<h2 class="jobSectionHeader">
Who Thrives Here</h2>
We don&rsquo;t hire based on resumes alone. We hire for competence, character, and mindset.
You will thrive at TopDog Law if you:<h3 class="jobSectionHeader">
Embrace Change</h3><ul><li>
You have a growth mindset and seek continuous improvement</li><li>
You welcome feedback and adapt quickly</li><li>
You ask &ldquo;What&rsquo;s next?&rdquo; rather than &ldquo;That&rsquo;s not my job&rdquo;</li></ul><h3 class="jobSectionHeader">
Are Committed to the Organization</h3><ul><li>
You care deeply about doing great work</li><li>
You have your teammates&rsquo; backs</li><li>
You&rsquo;re here to build something meaningful and long-lasting</li></ul><h3 class="jobSectionHeader">
Bring an Upbeat, No-Ego Energy</h3><ul><li>
You show up positive, professional, and solutions-oriented</li><li>
You enjoy the work and respect the people around you</li><li>
You leave drama, negativity, and ego at the door</li></ul><h3 class="jobSectionHeader">
Take Ownership</h3><ul><li>
You do what you say you&rsquo;ll do</li><li>
You follow through and communicate early when something&rsquo;s off track</li><li>
You treat the business like it&rsquo;s yours</li></ul><h2 class="jobSectionHeader">
Fast &amp; Hungry</h2><ul><li>
You move with urgency and sound judgment</li><li>
You prioritize progress over perfection</li><li>
You thrive in fast-paced, high-expectation environments</li><li>
You seek feedback, stretch assignments, and more responsibility</li><li>
You&rsquo;re motivated by growth, impact, and building something bigger than yourself</li></ul><h2 class="jobSectionHeader">
Why TopDog Law</h2><ul><li>
Real growth: As the firm grows, so do opportunities for advancement and leadership</li><li>
High standards, real support: Clear expectations, coaching, and accountability</li><li>
Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity</li><li>
Meaningful work: Helping people through some of the hardest moments of their lives</li></ul><h2 class="jobSectionHeader">
Ready to Build With Us?</h2>
If you&rsquo;re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we&rsquo;d love to hear from you.
Apply today and help shape the future of TopDog Law. 
The pay range for this role is: 
90,000 - 110,000 USD per year(Remote (United States))</div>

Contact Center Platform Lead

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