salesforce business analyst

Bluemojo Solutions

<p><b>Senior Salesforce (SFDC) Business Analyst &ndash; Onsite UAE</b></p><p><b>Location:</b> UAE (Onsite)</p><p>We are looking for a <b>Salesforce (SFDC) Business Analyst</b>.</p><p><b>Key Requirements:</b></p><ul><li>Strong hands-on experience in <b>Salesforce Sales Cloud</b></li><li>Proven experience in <b>end-to-end Salesforce implementations</b></li><li>Experience in <b>Lead-to-Order lifecycle (Lead, Opportunity, Quote, Order)</b></li><li>Exposure to <b>Salesforce Marketing &amp; Life Sciences (preferred)</b></li><li>Experience in <b>ERP integrations (Oracle EBS preferred)</b></li><li>Strong understanding of <b>APIs, data mapping &amp; system integrations</b></li><li>Excellent stakeholder management &amp; communication skills</li></ul><p><b>Role Highlights:</b></p><ul><li>Lead requirement gathering, design, and implementation</li><li>Drive <b>Salesforce transformation initiatives</b></li><li>Manage <b>SIT, UAT, data migration, and go-live support</b></li></ul><p>Experience:</p><ul><li>Salesforce: 3 years (Required)</li><li>Business Analyst: 5 years (Required)</li><li>Sales Cloud: 3 years (Required)</li></ul><p>Work Location: In person</p>

SalesForce Business Analyst

OrderlyMeds

<div><p><b>About Orderly Wellness</b></p><p>
Orderly Meds is building a better, more supportive healthcare experience&mdash;one that&rsquo;s fast, reliable, and designed with people in mind. As a fully remote company, we&rsquo;ve grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.</p><p>
We&rsquo;re a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we&rsquo;re scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.</p><p></p><p><br>
Orderly Wellness actively participates in E-Verify. To learn more, click here.</p><p><b>
A note of awareness to Orderly Wellness applicants:</b> To protect yourself against phishing and recruitment fraud, please note that Orderly Wellness only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs.</p><p>
Orderly Wellness will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @orderlymeds.com or @shinerx.com email address. If you are contacted by someone claiming to be from Orderly Wellness or ShineRX via an unofficial channel, please do not share any information and report it as spam.</p><h1 class="jobSectionHeader"><b><br>
Overview</b></h1><p>
OrderlyMeds is a vertically integrated health-tech platform. Our founding mission is to restore dignity, access, and simplicity to healthcare. We believe in the power of technology and personalized care to revolutionize wellness and provide individuals with more than just access to personalized medicine&mdash;we are personalizing their entire wellness experience.</p><h1 class="jobSectionHeader"><b>
Position Summary / Role</b></h1><p>
As a Salesforce Business Analyst / Administrator, you&rsquo;ll serve as the bridge between business stakeholders and the engineering team&mdash;owning requirements gathering, process analysis, and platform configuration. Built on Health Cloud and B2B Commerce, our platform supports clinic onboarding, product ordering, fulfillment, and payment processing across multiple user personas. You&rsquo;ll partner closely with the Engineering Manager to translate business needs into actionable work&mdash;writing user stories, defining acceptance criteria, mapping current and future-state processes, and determining whether solutions are best delivered through declarative configuration or custom development. When work requires Apex or custom development, you&rsquo;ll collaborate with the Engineering Manager to scope, prioritize, and validate the work through the team&rsquo;s sprint cycles. You&rsquo;ll also own the day-to-day administration of the org, build out reporting and dashboards to give leadership visibility into key metrics, and support our customer-facing teams with escalations and system questions as we scale.</p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li>
Gather, document, and refine business requirements through stakeholder interviews, process mapping, and workshop sessions</li><li>
Analyze current-state workflows and identify opportunities for improvement, automation, or simplification</li><li>
Write clear user stories and acceptance criteria that the development team can estimate and deliver within sprint cycles</li><li>
Create process flow diagrams, data models, and functional specifications for complex initiatives</li><li>
Evaluate business requests and recommend the best path to delivery&mdash;declarative configuration vs. custom development</li><li>
Conduct gap analysis between business needs and current platform capabilities</li><li>
Define success metrics and KPIs for new features and process changes</li><li>
Administer and configure the Salesforce platform including custom objects, fields, page layouts, record types, and validation rules</li><li>
Manage user accounts, permission sets, roles, and sharing rules across a complex security model</li><li>
Build, maintain, and optimize Salesforce Flows to support evolving business processes</li><li>
Administer Experience Cloud portals including user access, navigation, and content</li><li>
Manage B2B Commerce configuration&mdash;product catalog, pricing tiers, cart limits, and storefront settings</li><li>
Oversee clinic intake and approval process workflows</li><li>
Handle data quality initiatives including deduplication, bulk imports, and data cleanup</li><li>
Build and maintain reports and dashboards to give leadership visibility into sales performance, lead conversion, order volume, and clinic onboarding metrics</li><li>
Analyze platform data to identify trends, bottlenecks, and opportunities for process improvement</li><li>
Deliver data-driven recommendations to stakeholders</li><li>
Partner with the Engineering Manager to triage incoming business requests and prioritize platform work alongside feature development in release planning</li><li>
Participate in sprint ceremonies&mdash;bringing business context to standups, planning, and demos</li><li>
Lead UAT efforts for both declarative changes you&rsquo;ve built and custom features delivered by developers</li><li>
Collaborate on release testing and validation before deployments reach production</li><li>
Serve as the escalation point for the support team on Salesforce-related issues</li><li>
Document processes, configurations, and system changes</li><li>
Train internal teams on Salesforce features and new functionality</li></ul><h1 class="jobSectionHeader"><b>
Required Qualifications</b></h1><ul><li>
3+ years of experience in a Salesforce Business Analyst, Administrator, or combined BA/Admin role</li><li>
Proven experience gathering and documenting business requirements, writing user stories, and defining acceptance criteria</li><li>
Strong proficiency with process mapping and workflow analysis</li><li>
Experience with Flow Builder, including screen flows and record-triggered flows</li><li>
Experience with permission sets, profiles, roles, and sharing rules in a complex security model</li><li>
Experience building reports, dashboards, and custom report types</li><li>
Familiarity with Experience Cloud / Communities administration</li><li>
Understanding of Salesforce data model and relationships (lookups, master-detail, junction objects)</li><li>
Experience with data management&mdash;imports, exports, deduplication, and bulk updates</li><li>
Experience working within agile teams and participating in sprint ceremonies</li><li>
Strong communication skills&mdash;you&rsquo;ll work across dev, support, sales, and leadership</li></ul><h1 class="jobSectionHeader"><b>
Preferred Qualifications</b></h1><ul><li>
Experience with Salesforce Health Cloud</li><li>
Experience with B2B Commerce (product catalog, pricing, order management)</li><li>
Familiarity with approval processes and complex workflow automation</li><li>
Experience supporting healthcare or pharmaceutical industry platforms</li><li>
Exposure to integrated systems (payment gateways, fulfillment systems, MFA providers)</li><li>
Understanding of Apex at a conceptual level (not writing it, but being able to read error logs and collaborate effectively with developers)</li><li>
Experience with business process modeling tools or notation (BPMN)</li><li>
Salesforce Certified Administrator</li><li>
Salesforce Certified Advanced Administrator</li><li>
Salesforce Health Cloud Accredited Professional</li><li>
Salesforce Certified Business Analyst</li></ul><h1 class="jobSectionHeader"><b>
Core Competencies / Skills</b></h1><ul><li>
Business analysis and requirements gathering</li><li>
Process mapping and workflow optimization</li><li>
Stakeholder communication across technical and non-technical audiences</li><li>
Problem-solving and analytical thinking</li><li>
Collaboration and cross-functional partnership</li><li>
Self-directed time management in a remote environment</li></ul><h1 class="jobSectionHeader"><b>
Work Environment &amp; Physical Requirements</b></h1><p>
This is a fully remote position. You will work from your home office using company-provided tools and collaborate with distributed teammates across multiple time zones.</p><h1 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h1><p>
Orderly Wellness offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision coverage with strong employer contribution, FSA and HSA options (with potential employer contributions), a 401(k) with company match, generous paid time off, paid parental leave, mental health and family-planning support, and access to professional development resources.</p><p></p><b><br>
The pay range for this role is:</b><br>
90,000 - 135,000 USD per year(Remote)</div>

Salesforce Business Analyst / Administrator

Idealist Consulting

<div><div><p><b><i>Tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist!</i></b></p>
<p>
At <b>Idealist Consulting</b>, we are innovators and problem-solvers committed to global progressive action. We help organizations grow through Salesforce implementation, marketing automation, and custom application development.</p>
<p>
As a <b>Salesforce for Nonprofits: Business Analyst</b> you&rsquo;ll work closely with clients to provide post implementation support, system optimization, and/or ongoing administration as contracted.</p>
<div><b>
This is a 1099 contract part-time position.</b></div><br>
</div>
<h3 class="jobSectionHeader"><b>How You&rsquo;ll Contribute:
</b></h3><div><ul><li><p>Provide system administration, design, and optimization services inline with Managed Service contract engagement standards &amp; SLA&rsquo;s</p>
<ul>
<li><p>Educate, guide, and empower clients in the Idealist Way</p>
</li>
<li><p>Balance response times and approvals across multiple assignments</p>
</li>
<li><p>Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality</p>
</li>
<li><p>Escalate client or consultant capacity concerns to Client Success for resolution support</p>
</li>
</ul></li><li><p>Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization</p>
<ul>
<li><p>Facilitate client need assessment, through user story collection, grooming, and prioritization</p>
</li>
<li><p>Favor declarative configuration with custom fields, objects, layouts, views, reports, dashboards, and automation</p>
</li>
<li><p>Support validation and user acceptance testing</p>
</li>
<li><p>Ensure data integrity, hygiene, and security</p>
</li>
<li><p>Provide documentation to empower client understanding and ownership of their system</p>
</li>
<li><p>Facilitate the selection and implement third-party solutions and applications as needed</p>
</li>
<li><p>Translate client business requirements into well-architected solutions that best leverage the platforms, products, and applications</p>
</li>
<li><p>Lead data mapping efforts during solution design and implementation phases, ensuring data integrity and usability across systems</p>
</li>
</ul></li><li><p>Provide on project mentorship for Jnr Consultants and new hires</p>
</li>
<li><p>Assist Sales and Services Teams in preparing estimates for implementation, providing detailed level of effort estimates for proposed solutions and Alert Client Success of new opportunities as identified</p>
</li>
<li><p>Stay up to date on Salesforce best practice, ecosystem trends, and product releases</p>
<ul>
<li><p>Advise and train clients on product enhancements, new functionality, and adoption opportunities</p>
</li>
</ul></li></ul></div><h3 class="jobSectionHeader"><b>Your Background Includes:</b></h3><div><i>
Baseline Expectation:</i></div>
<ul>
<li><div><i>1&ndash;6 years of experience as a Business Analyst or Salesforce Consultant, with hands-on experience in Salesforce implementations (Experience Cloud and/or </i><i>Agentforce Nonprofit/NPC</i><i> preferred)</i></div><i>
</i></li>
<li><div><i>Current working knowledge of Salesforce for nonprofits recent releases and roadmap</i></div><i>
</i></li>
<li><div><i>Able to solve automation requirements with Flow</i></div><i>
</i></li>
<li><div><i>Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience</i></div><i>
</i></li>
<li><div><i>Ability to balance multiple project assignments at one time</i></div><i>
</i></li>
<li><div><i>Creative and analytical thinking with a passion for solving customer problems with software solutions</i></div><i>
</i></li>
<li><div><i>Understanding of nonprofit business process and complexities</i></div></li></ul><br>
<div>
</div><div><i>Extra Credit:</i></div>
<ul>
<li><div><i>Salesforce certifications such as: Experience Cloud, Agentforce Nonprofit, and/or Agentforce Specialist</i></div><i>
</i></li>
<li><div><i>Previous experience as a Salesforce for Nonprofit consultant</i></div><i>
</i></li>
<li><div><i>Experience managing projects or engaging in projects with technical and cross-functional components</i></div><i>
</i></li>
</ul><h3 class="jobSectionHeader"><b>A Little More About Us:</b></h3><div>
<p>
Idealist Consulting was founded in 2006 by returning Peace Corp volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We&rsquo;re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.</p>
</div><div>
<p><i>Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all.
</i></p></div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

(1099 Contract) Nonprofit Salesforce Consultant: Business Analyst

Steampunk

<div>Overview:
<div>
As a <b>Steampunk </b><b>Salesforce</b><b> Functional Analyst</b>, you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce platform. Develop, test, document and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as flows, validations, approvals, Visualforce pages, Lightning components, and everything clicks not code. Execute test plans to ensure quality delivery using test code and unit tests. Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.</div>
Contributions:
<ul><li>Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security, and data access, setting up flows, sharing rules and permission sets.</li><li>
Administer standard and custom fields, map them out across integrations</li><li>
Analyze database issues and troubleshoot problems.</li></ul><ul><li>
Assist in training rollouts to new users and grow the application knowledge.</li><li>
Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics</li><li>
Keep up to date on new Salesforce features</li></ul>
Qualifications:
<ul><li>Salesforce certified professional with a minimum of two years of Salesforce functional experience.</li><li>
Experience working with product owners to understand business needs and translate them into Salesforce specific user stories.</li><li>
Experience delivering a Salesforce project using Agile.</li><li>
Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities.</li></ul><ul><li>
Has experience leading, mentoring, and overseeing the work of junior functional resources.</li><li>
Certified Scrum Master preferred</li><li>
Must have a BA/BS degree.</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $80,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Salesforce Functional Analyst

Abbott

<div><p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><p><b>
Working at Abbott</b></p><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:</p><ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with a high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul><p></p><p><b>
The Opportunity
</b></p><p>We are seeking an experienced IT Business Analyst to join Abbott&rsquo;s Commercial Delivery Solutions Team. In this role, you will collaborate closely with business stakeholders to understand and translate business needs into effective technology solutions. You will play a key role in delivering Salesforce-based solutions and ensuring compliance with Abbott&rsquo;s regulated environment by completing all required Software Development Lifecycle (SDLC) documentation. This position requires strong analytical skills, a deep understanding of business processes, and the ability to bridge the gap between business requirements and technical implementation.</p><p></p><p><b>
What You&rsquo;ll Work On</b></p><ul><li>
Collaborate with business stakeholders and IT Business Relationship Managers to gather, analyze, and document business processes and their associated system requirements.</li><li>
Translate business needs into clear functional specifications and ensure alignment with project objectives and clarity with development team.</li><li>
Partner with technical architects and developers to ensure business requirements can be met. Work together to make certain the solution is designed and development to meet those requirements.</li><li>
Facilitate solution reviews and demos with business and technical teams.</li><li>
Prepare and maintain SDLC documentation, including documents such as user requirements, functional specifications, and validation protocols.</li><li>
Support testing activities, including test case development and execution.</li><li>
Ensure compliance with regulatory standards and Abbott&rsquo;s quality processes throughout the project lifecycle.</li><li>
Act as a liaison between business users and IT teams to resolve issues and optimize system functionality.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, or related field.</li><li>
0-2 years of experience as an IT Business Analyst or similar role.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Ability to analyze complex business processes and propose effective solutions.</li><li>
Highly organized with the ability to manage multiple priorities independently.</li><li>
Desire to learn and expand skills through self-study, coaching, and hands-on job experience.</li></ul><p></p><p><b>
Preferred:</b></p><ul><li>
Hands-on experience with <b>Salesforce</b> (Sales Cloud, Service Cloud, or related modules).</li><li>
Strong understanding of SDLC processes and documentation in a regulated environment.</li><li>
Experience in the healthcare, life sciences or other regulated industry.</li><li>
Familiarity with validation requirements for regulated systems (e.g., FDA, GxP).</li><li>
Salesforce certifications (Administrator or Business Analyst).</li><li>
Knowledge of Agile methodologies and tools (e.g., Jira).</li></ul><p></p><p><b>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: </b>www.abbottbenefits.com</p><p></p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p></p><p>
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</p><p><br>
The base pay for this position is $50,700.00 &ndash; $101,300.00. In specific locations, the pay range may vary from the range posted.</p></div>

Business System Analyst – IT

BankUnited

<div><div><b>SUMMARY: </b>The Product Analyst is accountable for working with cross-functional development teams and business stakeholders to define user stories, assist the Product Owner with product roadmaps, service offerings and new features. This is a hands-on role which requires in-depth knowledge of the financial services sector, emerging trends in the banking industry and has experience collaborating with agile teams. The candidate should have the ability to develop business cases and process flows in collaboration with users, agile design teams and external vendor partners. The Product Analyst will own and continuously refine the Salesforce user stories within the product backlog and assist the Product Owner with the prioritization of items for delivery based on value to business. Additionally, will act as the back-up liaison to the Product Owner between the business and agile teams, ensuring the teams understand the vision for the products. Works closely with the development team that addresses user story needs, provides real-time feedback and answers questions on an ongoing basis. Employs analysis practices and tactics including customer research, data and analytics and market research.</div><br>
<div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b> include the following. Other duties and special projects may be assigned.
<ul><li>Enable key initiatives: * Collaborates with internal and external business partners providing input in identifying and affecting product demand and assists in driving the product backlog prioritization and leverage industry best practices. Assists the Product Owner with the management of communications and status reporting of ongoing initiatives, including summarizing project risks and options and facilitating prompt decisions when needed. * Assists the Product Owner with the supports on the definition of the overall Salesforce product strategy and technology roadmap to drive P&amp;L goals for specific Sales capabilities. * Assists the Product Owner by working with the Program Delivery team to formulate costs and funding requests, proposals. * Assists the Product Owner with analysis on data, analytics and end-to-end consideration at all times.</li>
<li>Partner with internal and external stakeholders and technology teams to enable solutions: * Works directly with business stakeholders to understand business needs and communicates them effectively to the scrum team. Translates business needs into user stories with clear acceptance criteria. * Is part of the scrum team, working closely with their scrum master to ensure that product features are understood and aligns with the business stakeholder expectations. * Attends agile ceremonies (i.e. planning sessions, stand-ups, retrospectives, iteration reviews) and other team meetings in order to provide necessary guidance on the ask. * Supports the team by being available to provide clarity required to complete detailed user stories. * Effectively compiles and documents business needs into features necessary for systems design, development, and implementation. * Assists the Product Owner with the business activities (training) required to support agile initiatives on an on-going basis. * Support the Product Owner in facilitating continuous communication efforts to promote, inform and educate users on both existing and upcoming functionalities. * Assist the Product Owner to develop and upkeep user guides and manuals, ensuring users are equipped with clear and accessible resources to maximize product understanding and adoption.</li>
<li>Identify opportunities and champion best-in-class business transformation and innovation: * Works closely with internal/external leads and partners to ensure execution quality and success. * Ability to work on large-scale initiatives and effectively partner with stakeholders across business and technical teams to gather requirements and business process design. * Continually acquires and enhances knowledge of both the Bank's and the Sales Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, back-office processes, and rapidly changing technology to be able to provide effective business solutions, services and support to the end user business lines. * Works with technology partners on architecture reviews and ensures solutions are aligned (build-once, multiple re-use) and escalates on any misalignment. * Maintains an understanding of financial services markets, the competitive landscape and client/user needs and requirements. * Assists with quality assurance testing prior to any release and works with users to facilitate UAT, if needed * Provides user base training to new users on the system and becomes familiar with any new Salesforce features rolled-out through the Salesforce quarterly releases.</li>
<li>Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).</li>
<li>Adheres to Bank policies and procedures and completes required training.</li>
<li>Identifies and reports suspicious activity.</li>
</ul></div><div><div><b>EDUCATION</b></div>
<div><br>
Bachelor's Degree in business, finance or computer related major preferred MBA preferred</div><br>
<div><b>EXPERIENCE</b></div>
<div><ul><li>4+ years direct relevant working experience in the financial sector</li>
<li>4+ years of experience in product analysis</li>
<li>In depth knowledge of Salesforce platforms with demonstrated strength delivering effective solutions from concept to execution at scale in a cross line of business or enterprise environment</li>
<li>Salesforce development experience preferred</li>
<li>Tableau development experience a plus</li>
<li>Demonstrated ability to translate complex, technical concepts so that they are clearly understood in support of sound decisions to meet business objectives</li>
<li>4+ years direct experience within an agile framework and Jira experience is preferred</li>
</ul></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></div>
<div><ul><li>Industry certifications such as SAFe, CSM are preferred</li>
</ul></div><div><b>KNOWLEDGE, SKILLS AND ABILITIES</b></div>
<div><ul><li>Communication/Language Skills: * Excellent verbal, written, and interpersonal communication skills. * Ability to present and communicate effectively thru remote virtual tools like Teams, WebEx, Zoom. * Ability to articulate complex concepts in a clear manner. * Ability to synthesize complex analytical findings into executive level communications Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills</li>
<li>Reasoning and Analysis Ability: * Ability to manage process discovery, process modeling, and process improvement activities. * Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends. * Ability to use logic and reasoning to evaluate alternative solutions, summarize conclusions and approaches to mitigate risks. * Strong analytical skills with high attention to detail and accuracy.</li>
<li>Interpersonal Skills: * Build Relationships: Ability to relate to people in an open, friendly accepting manner, can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority. * Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares success and works with others to reach best practice solutions. Can represent his/her own interests and yet be fair to other groups. Has the ability to recognize relationships are unproductive and take action to improve them. Influence: Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action. Professionalism: Adhere to BankUnited standards for conduct, grooming and attire. Provide a positive and professional image both within the company and externally.</li>
<li>Sales Ability/Persuasiveness: * Ability to identify needs of customers through effective questioning and listening techniques. Can apply technical/professional knowledge, interpersonal skills and sales method to obtain customers' commitment to ideas, services or products. Handles objections effectively.</li>
<li>Customer Service: * Handle customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customer's satisfaction is the primary focus. Represent the Bank professionally at every contact with customers, staff and vendors.</li>
<li>Other Skills and Abilities: * Ability to work under pressure and make decisions according to established guidelines; work unsupervised to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Travel may be required. Must be able to use Microsoft Word, Excel and Outlook. * Deep knowledge of front to end business processes and technology end-to-end systems. * Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. * Ability to lead/coach and work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are paramount.</li>
</ul></div><div><b>ADDITIONAL INFORMATION</b></div>
<div><ul><li>Candidates residing in locations within BankUnited's footprint may be given preference.</li>
</ul><div>#GoForMore</div></div></div></div>

Salesforce Product Analyst (Hybrid/Miami Lakes)

S&P Global

<div><div><h1 class="jobSectionHeader"><b>Business Analyst II (Salesforce)</b></h1>
<ul><li>Islamabad, Pakistan</li>
<li>Information Technology</li>
<li>328121</li>
</ul></div><div></div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2><br>
<div><br>
<h1 class="jobSectionHeader"><b>About the Role:</b></h1>
<p></p><p><b>Grade Level (for internal use):</b></p>
09
<div><div><p><b>The Team</b></p><br>
</div><p></p><div><p>You&rsquo;ll join a team of enthusiastic professionals supporting our Salesforce and Order-to-Cash (OTC) technical solutions. The team is committed to guiding our business partners and end users with industry best practices, innovative solution design, and creating long-term value for our customers. We work collaboratively across technical and business units to deliver excellence in Commercial Operations.</p>
</div><p></p><div><p><b>The Impact</b></p>
</div><div><p>As a Salesforce Order to Case Business Analyst, you will play a crucial role in supporting S&amp;P Global&rsquo;s critical CRM system, ensuring continuous improvement and operational excellence. Your proactive approach to analyzing the data and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders.</p><br>
</div><p></p><div><p><b>What&rsquo;s</b><b> </b><b>in it for you</b></p>
</div><div><ul><li><p>Opportunity to work with a dynamic technical support team and industry-leading CRM tools.</p>
</li></ul></div><div><ul><li><p>Engage with business partners, end users, and technical experts to deliver impactful solutions to day-to-day problems.</p>
</li></ul></div><div><ul><li><p>Develop your technical knowledge and contribute to a team committed to constant learning and upskilling to keep current with today&rsquo;s ever changing technical landscape.</p>
</li></ul></div><div><ul><li><p>Contribute to AI-focused initiatives and knowledge management efforts.</p>
</li></ul></div><div><ul><li><p>Exposure to the latest technology trends and industry best practices.</p>
</li></ul></div><div><ul><li><p>Continue to grow your skills in communication, collaboration, and critical thinking as you work with our end users and business teams.</p><br>
</li></ul></div><p></p><div><p><b>Responsibilities</b></p>
</div><div><ul><li><p>Support S&amp;P Global&rsquo;s CRM system for ongoing excellence in Commercial Operations through understanding priorities and driving execution.</p>
</li></ul></div><div><ul><li><p>Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.</p>
</li></ul></div><div><ul><li><p>Proactively analyze technical solutions, root causes, and overall impact to identify areas for operational improvement.</p>
</li></ul></div></div><div><div><ul><li><p>Understand how to frame your work in alignment with the Corporate Platforms Scorecard and defined priorities.</p>
</li></ul></div><div><ul><li><p>Manage and resolve critical incidents as an active member of the technical support team as well as handling any escalations and communications on P1 issues.</p>
</li></ul></div><div><ul><li><p>Assist in creating comprehensive technical documentation and Knowledge Base articles.</p>
</li></ul></div><div><ul><li><p>Ensure effective execution of the month-end close process through collaboration and issue mitigation.</p>
</li></ul></div><div><ul><li><p>Supervise activities between resources, facilitating smooth workflow for service delivery.</p>
</li></ul></div><div><ul><li><p>Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners.</p>
</li></ul></div><div><ul><li><p>Understand end-to-end solutions and integrations within the overall architecture. Find ways to bring AI and automation to the team with the opportunity to experiment and enhance.</p><br>
</li></ul></div><p></p><div><p><b>What</b><b> </b><b>we&rsquo;re</b><b> </b><b>looking for</b></p>
</div><div><ul><li><p>2+ years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field of OTC/CPQ.</p>
</li></ul></div><div><ul><li><p>Basic understanding of Agile best practices.</p>
</li></ul></div><div><ul><li><p>Good understanding of development environments and testing processes.</p>
</li></ul></div><div><ul><li><p>Strong analytical, communication, and collaboration skills.</p>
</li></ul></div><div><ul><li><p>Experience working in an operation based managerial role.</p>
</li></ul></div><div><ul><li><p>SFDC Certifications: Admin Preferred</p><br>
</li></ul></div><p></p><div><p><b>Preferred Qualifications:</b></p>
 </div><div><ul><li><p>Bachelor's or higher degree in technology related field.</p>
</li></ul></div></div><p></p><p><b>What&rsquo;s In It For </b><b>You?</b></p>
<p></p><p><b>Our Mission:
</b></p><p>Advancing Essential Intelligence.</p>
<p></p><p><b>Our People:</b></p>
<p>We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.</p>
<p></p><p><b>Our Values:</b>
<br>
<b>Integrity, Discovery, Partnership</b></p><br>
<p><br>
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
<br>
<br>
<b>Benefits:</b><b>
</b></p><p>We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
<br>
<br>
Our benefits include:</p>
<ul><li><p>Health &amp; Wellness: Health care coverage designed for the mind and body.</p>
</li><li><p>Flexible Downtime: Generous time off helps keep you energized for your time on.</p>
</li><li><p>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</p>
</li><li><p>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</p>
</li><li><p>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</p>
</li><li><p>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.</p>
</li></ul><p>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries</p>
<p></p><p><b>Global Hiring and Opportunity at S&amp;P Global:</b></p>
<p>At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.</p>
<p></p><p><b>Recruitment Fraud Alert:</b></p>
<p>If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.</p>
<p></p><p>-</p>
<p></p><p><b>Equal Opportunity Employer</b></p>
<p>S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.</p><br>
<p></p><p>If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
<br>
<br>
<b>US Candidates Only: </b>Know Your Rights: Workplace discrimination is illegal</p>
<p>-</p>
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
<br>
<br>
<b>Job ID:</b> 328121
<br>
<b>Posted On:</b> 2026-05-04
<br>
<b>Location:</b> Islamabad, Pakistan</div></div></div>

Business Analyst II (Salesforce)

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