salesforce business analyst

Daikin/Goodman Manufacturing

<div><h4 class="jobSectionHeader"><b>Detailed Description</b></h4>
<p>
The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle management, contact center operations, and process optimization, the Analyst enables the implementation of scalable and efficient customer service solutions. This role partners with stakeholders to design service-centric solutions, improve agent productivity, and enhance customer experience through data-driven insights.</p>
<h4 class="jobSectionHeader"><b>
Responsibilities may include:</b></h4>
<p><b>
Product Administration:</b><br>
Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.</p>
<p><b>
Requirements Gathering:</b><br>
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.</p>
<p><b>
Story Development:</b><br>
Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.</p>
<p><b>
Data Management:</b><br>
Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.</p>
<p><b>
Process Improvement:</b><br>
Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.</p>
<p><b>
User Acceptance Testing Management:</b><br>
Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.</p>
<p><b>
Agile Methodology:</b><br>
Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.</p>
<p><b>
Troubleshooting and Support:</b><br>
Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.</p>
<p><b>
Training:</b><br>
Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.</p>
<p><b>
Platform Updates:</b><br>
Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.</p>
<p><b>
Integration Support:</b><br>
Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.</p>
<p>
Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.</p>
<p><b>
Perform other tasks as assigned</b></p>
<h4 class="jobSectionHeader"><b>
Nature and Scope:</b></h4>
<ul><li>Applies advanced knowledge of Service Cloud and service operations processes</li>
<li>Works independently with limited supervision while managing projects and deliverables</li>
<li>May coach and guide junior analysts</li>
<li>Handles complex problems requiring analytical thinking and innovative solutions</li>
</ul><h4 class="jobSectionHeader"><b>Knowledge and Skills:</b></h4>
<ul><li>Intermediate knowledge of Microsoft Office, Jira, Confluence</li>
<li>Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)</li>
<li>Detail-oriented with a strategic mindset</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Proactive and self-driven with a continuous improvement mindset</li>
<li>Strong analytical skills with the ability to translate service data into actionable insights</li>
<li>Knowledge of data governance and data quality best practices</li>
</ul><h4 class="jobSectionHeader"><b>Experience:</b></h4>
<ul><li>5&ndash;10 years of experience with Salesforce or another CRM platform</li>
<li>Hands-on experience with Service Cloud (preferred)</li>
</ul><h4 class="jobSectionHeader"><b>Education:</b></h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li>
<li>Salesforce Service Cloud certification preferred</li>
<li>Master&rsquo;s degree is a plus</li>
</ul><h4 class="jobSectionHeader"><b>People Manager:</b></h4>
<p>
No</p>
<h4 class="jobSectionHeader"><b>
Physical Requirements/Work Environment:</b></h4>
<ul><li>Ability to perform essential responsibilities with or without accommodations</li>
<li>Collaborative team environment</li>
<li>May require occasional overtime during major releases or peak support periods</li>
</ul><h4 class="jobSectionHeader"><b>Reports To:</b></h4>
<p>
Manager, Product Owner &ndash; Salesforce Service Cloud</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Salesforce Business Analyst III - Service Cloud

Steampunk

<div>Overview:
<div>
As a <b>Steampunk </b><b>Senior </b><b>Salesforce</b><b> Functional Analyst,</b> you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce platform. Develop, test, document and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as flows, validations, approvals, Visualforce pages, Lightning components, and everything clicks not code. Execute test plans to ensure quality delivery using test code and unit tests. Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.</div>
Contributions:
<ul><li>Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security, and data access, setting up flows, sharing rules and permission sets.</li><li>
Administer standard and custom fields, map them out across integrations</li><li>
Analyze database issues and troubleshoot problems.</li></ul><ul><li>
Assist in training rollouts to new users and grow the application knowledge.</li><li>
Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics</li><li>
Keep up to date on new Salesforce features</li></ul>
Qualifications:<br>
<div></div><ul><li>
Salesforce certified professional with a minimum of five years of Salesforce functional experience.</li><li>
Experience working with product owners to understand business needs and translate them into Salesforce specific user stories.</li><li>
Experience delivering a Salesforce project using Agile.</li><li>
Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities.</li><li>
Has experience leading, mentoring, and overseeing the work of junior functional resources.</li><li>
Certified Scrum Master preferred</li><li>
Must have a BA/BS degree.</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $115,000 to $170,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Senior Salesforce Functional Analyst

PaymentGenes

<div>DubaiPermanentAnalysisPosted 29/05/2026</div>
<br><div>Senior Data Analyst joining the BI team to provide independent, end-to-end analytical support to business stakeholders across finera. The role combines strong analytical thinking, SQL fluency, and deliberate use of AI tooling &mdash; Claude-generated artefacts, AI-assisted SQL drafting &mdash; as a force multiplier; the expectation is to do more with AI, not less rigorous work. The analyst operates across the full landscape of finera&rsquo;s information systems, translating business questions into reliable, repeatable answers, and acts as a trusted analytical partner to department heads rather than a ticket-taker.<br>
<br>
<b>Required Experience:</b>
<ul><li>5+ years experience as a Data Analyst, BI Analyst, or equivalent IC role, ideally in fintech, payments, or another regulated, data-intensive industry.
</li><li>Bachelor&rsquo;s degree in a quantitative discipline (Computer Science, Statistics, Mathematics, Economics, Engineering) or equivalent demonstrable experience.
</li><li>Demonstrated track record of working independently with non-technical business stakeholders to translate ambiguous questions into structured analyses and decisions.
</li><li>Hands-on experience operating across multiple, heterogeneous data systems (relational databases, SaaS platforms, file-based exports) without requiring engineering hand-holding for data extraction.
</li><li>Comfortable working in an environment subject to PCI DSS and other regulatory controls, with appropriate handling of sensitive financial and personal data.
</li><li>Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation
</li></ul>
<br>
<b>Required Skills &amp; Competencies:</b>
<ul><li>Strong SQL &mdash; complex joins, CTEs, window functions, performance-conscious query design &mdash; applied to PostgreSQL or comparable relational databases.
</li><li>Strong Tableau &mdash; dashboard design, calculated fields, parameters, performance tuning, publishing and permissioning on a shared server.
</li><li>Working knowledge of Python (pandas, requests, or equivalent) for data extraction, transformation, and integration tasks where SQL alone is insufficient.
</li><li>Fluent, deliberate use of AI tooling (Claude or comparable) to accelerate analytical work &mdash; including prompt design for SQL generation, validation of AI output, and creation of Claude-generated artefacts for stakeholder communication.
</li><li>Strong analytical and critical thinking combined with excellent written and verbal communication in English &mdash; able to challenge stakeholder framing, identify the question behind the question, and present findings clearly to both technical and non- technical audiences.
</li></ul>
<br>
<b>Nice-to-have/Preferred:</b>
<ul><li>Domain familiarity with payments, payment gateways, processor settlements, FX, or card schemes &mdash; understanding of concepts such as authorisation, capture, chargebacks, interchange, and effective rate calculations.
</li><li>Exposure to Salesforce reporting (SOQL, Reports &amp; Dashboards) &mdash; relevant given Salesforce&rsquo;s role as a primary CRM and operational data source at finera.
</li><li>Partner directly with stakeholders across finera (commercial, operations, finance, product, risk, compliance) to scope analytical questions, define success criteria, and deliver answers in the form best suited to the audience &mdash; Tableau dashboards, Claude-generated artefacts, ad-hoc reports, or written briefs.
</li><li>Independently retrieve, join, and validate data from across finera&rsquo;s information systems &mdash; PostgreSQL databases, Salesforce, Zendesk, Jira/Confluence, Slack, Gmail, processor settlement files, and any other relevant source &mdash; without relying on engineering support for routine extraction.
</li><li>Build, maintain, and continuously improve the BI team&rsquo;s Tableau dashboards and reporting suite, including operational reports, executive dashboards, and recurring management decks.
</li><li>Use AI tooling (Claude and comparable assistants) deliberately as a force multiplier &mdash; drafting and validating SQL, accelerating exploratory analysis, generating stakeholder-ready artefacts &mdash; while retaining full ownership of correctness, business interpretation, and data quality.
</li><li>Document data sources, business definitions, and analytical methodology so that work is reproducible, auditable, and transferable across the BI team.
</li></ul>
<br>
<b>Benefits-</b>
<ul><li>Competitive salary package aligned with experience and market standards.
</li><li>Medical Insurance starting from day 1.
</li><li>Access to training resources and development opportunities that support your professional growth.
</li><li>Well-stocked office with snacks, drinks, and refreshments available daily.
</li><li>A multinational organisation that promotes a strong, collaborative culture
</li><li>Regular team-building events and company activities that strengthen collaboration across teams.
</li><li>Employee Recognition Program celebrating our &quot;Employee of the Month&quot; with special perks.</li></ul></div>

Senior Data Analyst

Lazer Logistics

<div><div><b>Summary</b>
<br>
<br>
The Business Intelligence Analyst is a member of the Finance and Accounting team, responsible for supporting the commercial side of Lazer Logistics. This role will be accountable for hands-on creation, maintenance, and automation of critical business performance reporting. The ideal candidate will leverage their technical expertise to transform raw data into accurate, actionable daily reporting for the Commercial team.<br>
<br>
<br>
<b>Data Analytics &amp; Reporting</b><br>
<br>
<br>
<ul><li>Extract, manipulate, and aggregate complex data sets from Salesforce and other sources, establishing highly automated, scalable reporting workflows that guarantee accuracy.</li>
<li>Provide data aggregation and analytical support to drive the development of financial models, annual budgets, and commercial forecasting.</li>
<li>Own the absolute integrity of all published reports and intelligence by enforcing strict data governance, maintaining data dictionaries, and standardizing calculations.</li>
</ul><b>Commercial Support</b><br>
<br>
<br>
<ul><li>Design, build, and maintain interactive Power BI dashboards and routine performance reports to provide clear visibility into Commercial team trends and KPIs.</li>
<li>Deliver agile analytical support to the Commercial team by translating complex business questions into functional data queries and actionable intelligence.</li>
<li>Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change, and continuous improvement.</li>
<li>Other tasks as assigned.</li>
</ul><b>#LI-HYBRID</b>
<br>
<br>
Pay Range: - , General Benefits:
</div><div><b>Qualifications and Experience</b><br>
<br>
<br>
<ul><li>Bachelor's degree in Business, Analytics, Finance, Computer Science, or a similar field required, or a related field preferred.</li>
<li>2+ years of experience in data analytics, business intelligence, or financial reporting with high-growth organizations.</li>
<li>Demonstrated proficiency in building and managing reports and dashboards in Power BI.</li>
<li>Experience extracting, navigating, and reporting data in Salesforce.</li>
<li>Advanced Excel skills, including Power Query, complex formulas, pivot tables, and data modeling.</li>
<li>Exceptional attention to detail with a proven track record of ensuring data accuracy and quality control.</li>
<li>Experience using SQL.</li>
<li>Python experience for data manipulation and task automation.</li>
<li>Familiarity with A.I. applications and tools.</li>
<li>Must be flexible and adaptable to the ever-changing market and Lazer Logistics objectives and goals.</li>
<li>Solutions-oriented with intuitive critical thinking.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong ethical and integrity code.</li>
<li>Ability to collaborate and work well in a fast-paced/dynamic team environment.</li>
<li>Commitment to promoting diversity and inclusion with team and vendors.</li>
<li>Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values.</li><br>
</ul><br>
<br>
<b>We are an equal opportunity employer. All applicants will be considered for employment withoutattention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</b></div></div><div></div>

Business Intelligence Analyst

Data Analyst

Swedishtechnology

<p>Job Summary</p><p>We are seeking a skilled Salesforce Developer to design, develop, customize, and maintain Salesforce solutions that support business operations and digital transformation initiatives. The ideal candidate should have hands-on experience with Salesforce development, Apex, Lightning Web Components (LWC), integrations, and customization of Salesforce CRM modules.</p><p>The Salesforce Developer will work closely with business analysts, project managers, and stakeholders to deliver scalable and high-quality Salesforce applications.</p><p>Key ResponsibilitiesSalesforce Development</p><ul><li>Develop and maintain custom Salesforce applications.</li><li>Design and implement Apex Classes, Triggers, Batch Apex, and Queueable Apex.</li><li>Build Lightning Web Components (LWC) and Aura Components.</li><li>Create custom objects, fields, validation rules, workflows, approval processes, and flows.</li><li>Develop Visualforce pages when required.</li></ul><p>Integration &amp; APIs</p><ul><li>Integrate Salesforce with third-party applications and enterprise systems.</li><li>Develop REST and SOAP API integrations.</li><li>Work with middleware platforms and ETL tools.</li><li>Configure OAuth, Connected Apps, and secure API authentication.</li></ul><p>Data Management</p><ul><li>Perform data migration and data cleansing activities.</li><li>Manage Salesforce Data Loader and import/export processes.</li><li>Design data models and optimize Salesforce storage.</li></ul><p>Administration &amp; Support</p><ul><li>Troubleshoot and resolve Salesforce platform issues.</li><li>Manage user profiles, permission sets, and security settings.</li><li>Monitor platform performance and recommend improvements.</li><li>Support deployment activities across Sandbox and Production environments.</li></ul><p>Collaboration</p><ul><li>Gather business requirements and translate them into technical solutions.</li><li>Participate in Agile/Scrum ceremonies.</li><li>Prepare technical documentation and system designs.</li><li>Provide user training and technical guidance when required.</li></ul><p>Required QualificationsEducation</p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or related field.</li></ul><p>Experience</p><ul><li>3+ years of Salesforce development experience.</li><li>Experience in Salesforce Sales Cloud and Service Cloud.</li><li>Experience with Salesforce Lightning Platform.</li></ul><p>Technical Skills</p><ul><li>Apex Programming</li><li>Lightning Web Components (LWC)</li><li>Salesforce Flows</li><li>Visualforce</li><li>SOQL &amp; SOSL</li><li>REST &amp; SOAP APIs</li><li>HTML, CSS, JavaScript</li><li>Git/GitHub</li><li>CI/CD Deployment Tools</li><li>Salesforce DX (SFDX)</li></ul><p>Preferred Skills</p><ul><li>Experience with Experience Cloud.</li><li>Experience with Marketing Cloud.</li><li>Experience with CPQ.</li><li>Experience with MuleSoft.</li><li>Knowledge of DevOps and CI/CD pipelines.</li><li>Experience with Agile methodologies.</li></ul><p>Salesforce Certifications (Preferred)</p><p>One or more of the following:</p><ul><li>Salesforce Certified Administrator</li><li>Salesforce Platform Developer I</li><li>Salesforce Platform Developer II</li><li>Salesforce App Builder</li><li>Salesforce Integration Architect</li><li>Salesforce Application Architect</li></ul><p>Required Competencies</p><ul><li>Strong problem-solving skills.</li><li>Excellent communication skills.</li><li>Ability to work independently.</li><li>Analytical thinking.</li><li>Team collaboration.</li><li>Attention to detail.</li></ul><p>Nice to Have</p><ul><li>Experience with ERP integrations (SAP, Oracle, Odoo).</li><li>Experience with AI-powered Salesforce features such as Einstein AI.</li><li>Experience in Government, Healthcare, Telecom, or Enterprise Digital Transformation projects.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Salesforce development : 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Preferred)</li></ul><p>License/Certification:</p><ul><li>Salesforce experience  (Required)</li></ul><p>Work Location: In person</p>

salesforce Developer

sivan windows and doors

<p>Sivan Windows &amp; Doors is a rapidly growing home improvement company specializing in windows, doors, manufacturing, installation, and customer service. We are building a highly customized Salesforce ecosystem that supports every department in the company, including Sales, Marketing, Call Center, Measurements, Ordering, Warehouse, Installation, Service, and Accounting.</p><p>We are looking for a highly organized and technically capable Salesforce Product Owner / CRM Director to lead the strategy, development, prioritization, and execution of our Salesforce platform and connected business systems.</p><p>This role is not just for a Salesforce developer. We need someone who can own the platform, manage priorities, coordinate internal teams and external vendors, and drive projects from concept through deployment.</p><p>IMPORTANT &ndash; PLEASE READ BEFORE APPLYING</p><p>This is an <b>on-site position</b> and requires daily presence in our Encino office.</p><p>Requirements:</p><ul><li>Must be legally authorized to work in the United States.</li><li>Must currently reside within commuting distance of Encino, CA.</li><li>Must be available to work on-site full-time.</li><li>Remote candidates will not be considered.</li><li>Candidates requiring current or future visa sponsorship will not be considered.</li><li>No relocation assistance available.</li></ul><p>Applications that do not meet these requirements will not be reviewed.</p><p>Key ResponsibilitiesCRM Ownership</p><ul><li>Own and manage the company&rsquo;s Salesforce ecosystem.</li><li>Develop and maintain the CRM roadmap.</li><li>Prioritize projects, enhancements, and system improvements.</li><li>Manage the Salesforce backlog and release schedule.</li><li>Ensure projects are delivered on time and aligned with business goals.</li></ul><p>Business Process Management</p><p>Work directly with leadership and department managers to improve workflows across:</p><ul><li>Sales</li><li>Marketing</li><li>Call Center</li><li>Measurements</li><li>Ordering</li><li>Warehouse</li><li>Installation</li><li>Service</li><li>Accounting</li></ul><p>Vendor &amp; Development Management</p><ul><li>Manage internal Salesforce resources and external development partners.</li><li>Review technical proposals and recommend solutions.</li><li>Coordinate development efforts and monitor project progress.</li><li>Conduct quality assurance and acceptance reviews.</li><li>Ensure development follows best practices and company standards.</li></ul><p>Salesforce Strategy &amp; Architecture</p><ul><li>Design scalable business processes and automation.</li><li>Evaluate Build vs. Buy decisions.</li><li>Improve operational efficiency through technology.</li><li>Identify opportunities to leverage AI and automation.</li></ul><p>Reporting &amp; Analytics</p><ul><li>Build KPI dashboards and executive reporting.</li><li>Track adoption, performance, and operational metrics.</li><li>Ensure data quality and system integrity.</li></ul><p>Required Qualifications</p><ul><li>7+ years of Salesforce experience.</li><li>Experience managing Salesforce projects and business stakeholders.</li><li>Strong understanding of Sales Cloud and Service Cloud.</li><li>Experience gathering business requirements and translating them into technical solutions.</li><li>Experience managing developers, consultants, or third-party vendors.</li><li>Strong project management and organizational skills.</li><li>Ability to balance multiple priorities in a fast-paced environment.</li><li>Excellent communication and leadership skills.</li></ul><p>Preferred Qualifications</p><p>Experience with:</p><ul><li>Salesforce Agentforce</li><li>Data Cloud</li><li>Experience Cloud</li><li>Salesforce CPQ</li><li>Marketing Cloud</li><li>QuickBooks integrations</li><li>Accounting system integrations</li><li>WhatsApp Business integrations</li><li>Telephony and Call Center integrations</li><li>Field Service implementations</li><li>AI and automation platforms</li></ul><p>Work Location: In person</p>

Salesforce Product Owner / CRM Director

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