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senior account executive inside sales outbound anz

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pipeline Generation &amp; Territory Ownership
 
 
 
 
 <ul>
 <li>
 Own and grow an assigned territory across ANZ and select ASEAN markets; develop and execute a strategic plan to achieve and exceed quota.
 </li>
 <li>
 Drive 100% outbound-led growth through cold calling, personalized outreach, partner collaboration, and events.
 </li>
 <li>
 Leverage account intelligence tools (LinkedIn Sales Navigator, ZoomInfo, etc.) to identify and engage key decision-makers.
 </li>
 <li>
 Run the entire sales cycle - from discovery and solution demos (alongside solution engineers) to proposal, negotiation, and close.
 </li>
 <li>
 Collaborate closely with Presales, Marketing, and Customer Success teams to deliver seamless customer experiences.
 </li>
 <li>
 Partner with a dedicated BDR to plan, prospect, and grow your patch strategically.
 </li>
 <li>
 Work closely with channel partners, distributors, and resellers to co-create pipeline and expand reach across ANZ and ASEAN.
 </li>
 <li>
 Maintain accurate CRM hygiene in Salesforce - tracking outreach, pipeline progression, and deal insights.
 </li>
 <li>
 Consistently meet and exceed monthly and quarterly sales and pipeline targets.
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 3-8 years of SaaS sales experience, with at least 2 years selling into the ANZ and/or ASEAN market.
 </li>
 <li>
 Proven success in outbound-led, full-cycle sales environments.
 </li>
 <li>
 Strong command of cold calling, discovery, and consultative selling techniques. Must be familiar with BANT and MEDDPICC frameworks.
 </li>
 <li>
 Familiarity with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce).
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to engage C-level stakeholders.
 </li>
 <li>
 Self-starter with strong time management, resilience, and ownership mindset.
 </li>
 <li>
 Comfortable working in-office and aligned to ANZ hours (4:00 AM &ndash; 1:00 PM IST).
 </li>
 <li>
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What&rsquo;s in it for You
 
 
 
 
 <ul>
 <li>
 Run your territory end-to-end &mdash; complete ownership to plan, execute, and grow your book of business.
 </li>
 <li>
 Sell products customers love &mdash; Freshworks solutions offer fast time-to-value, high adoption, and proven ROI.
 </li>
 <li>
 Collaborative ecosystem &mdash; a dedicated BDR and partner network to accelerate pipeline growth.
 </li>
 <li>
 Market opportunity &mdash; ANZ and ASEAN are high-growth regions with strong brand momentum and whitespace to capture.
 </li>
 <li>
 Performance-driven rewards &mdash; competitive compensation and uncapped commissions.
 </li>
 <li>
 Transparent, empowering culture &mdash; where consistency, curiosity, and accountability are celebrated.
 </li>
 <li>
 Leadership visibility and career growth &mdash; your performance is recognized and your voice matters.
 </li>
 </ul>
 
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales - Outbound (ANZ)

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Microsoft

<div>
 
 Overview
 
 
 
 Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
 
 
 
 Responsibilities
 
 
 
 The Digital Natives - Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes. The Account Executive will be responsible for the following: Customer Outcomes Manager - Understands customer drivers and business outcomes of digital transformation and contributes to Digital/transformation with the customer; initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing. Sales Leadership Pivoting to Industry - Develops an understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies; works on behalf of the customer. Executes on Account Plan &amp; Goals - Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met; coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs; outlines revenue targets to deliver on account plans; orchestrates extended team and embraces partners to scale business; ensures sales consumption and adoption goals on target
 
 
 
 Qualifications
 
 
 
 Experiences Required: Education, Key Experiences, Skills and Knowledge: - 6+ years of selling to or consulting with enterprise customers along with expertise of selling into startups, unicorns or digital natives. Equally considered will be 5+ years of experience driving digital transformation from within the enterprise customers. - Bachelor&rsquo;s degree or MBA preferred; or equivalent experience. - Experience to lead multi-cultural, diverse and remote teams across different disciplines. - Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions. - Effectively navigate through ambiguity and complexities related to client management. - Embody &ldquo;we-before-me&rdquo; and the &ldquo;customer first&rdquo; mindset that delivers long term success over short term returns. - Solid knowledge of one industry required (i.e. Government, Education, Healthcare, Financial Services, Retail, Manufacturing, Automotive, Telco, Media, Oil/Gas/Energy, etc.). - The ability to adapt one's behavior to different people and situations, while recognizing, acknowledging and understanding different perspectives. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Account Executive - Digital Natives

OpenText

<div>
 
 Opentext - The Information Company
 
 
 
 Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
 
 
 
 AI-First. Future-Driven. Human-Centered.
 
 
 
 At OpenText, AI is at the heart of everything we do&mdash;powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
 
 
 
 Your Impact
 
 
 
 Account executives are product, services, software or solution specialists that are responsible for leading sales in their assigned focus areas. Collaborates with cross functional teams - Channels, Pre Sales, Professional Services, Marketing to drive proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. Covers a designated geography to drive new business as well as manage and grow existing accounts.
 
 
 OpenText is looking for Territory Account managers &ndash; ADM(DevOps) for South region. This person will take care of South Indian market with focus on large MNC&rsquo;s based out of these territories.
 
 
 
 What The Role Offers
 
 
 
 <ul>
 <li>
 Territory Account Managers are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities.
 </li>
 <li>
 Responsible for creating and driving sales for accounts in the South region.
 </li>
 <li>
 Work on leads built by Marketing and Channel partners to progress and close opportunities.
 </li>
 <li>
 Maintain knowledge of competitors in accounts to strategically position Open Text products and services better.
 </li>
 <li>
 Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline and drive closures.
 </li>
 <li>
 Development of quota objectives and future direction for defined product category.
 </li>
 <li>
 Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry.
 </li>
 <li>
 May invest time working with and leveraging external partners to deliver sale.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Works on OpenText&rsquo;s larger accounts in the specified Region of India
 </li>
 <li>
 Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization.
 </li>
 <li>
 Directly relatable previous work experience of around 15 years in Software Sales
 </li>
 <li>
 Demonstrated achievement of progressively higher quota, diversity of business customer, and higher-level customer interface.
 </li>
 <li>
 Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.
 </li>
 <li>
 Understands the industry and market segment in which key accounts are situated and integrates this knowledge into consultative selling.
 </li>
 <li>
 Understands the role of IT within area of specialization and how the company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities.
 </li>
 <li>
 Account planning and accurate account revenue forecasting skills.
 </li>
 <li>
 Cultivates &amp; maintains positive relationships with customers to ensure account retention &amp; growth and positions the company as the preferred vendor for meeting all business needs.
 </li>
 <li>
 Establishes a professional working relationship, up to the executive level, with the client.
 </li>
 <li>
 Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
 </li>
 <li>
 Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
 </li>
 <li>
 Deep knowledge of products, solution or service offerings as well as competitor's offerings.
 </li>
 <li>
 Understands how to leverage the company's portfolio and change the playing field on our competitors.
 
 
 </li>
 </ul>
 OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
 
 
 If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
</div>

Sr. Account Executive

Sonata Software

<div>
 
 
 About Sonata Software
 
 
 
 In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.
 
 
 
 
 As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation&trade; playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.
 
 
 
 
 
 
 
 Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail &amp; CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences) space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
 
 
 
 
 
 JD
 
 
 1) 6+ years of experience
 
 
 2) Skills:
 
 Spartacus Developer / Tech Lead
 
 
 
 3)Location: Bangalore/Hyderabad/ Chennai
 
 
 
 
 
 We are looking for a
 
 Spartacus Developer / Tech Lead
 
 with strong expertise
 
 
 in
 
 Spartacus
 
 and
 
 AngularJS
 
 to join our frontend development team. The ideal candidate will lead UI design and development efforts for scalable e-commerce applications, ensuring best practices and performance standards are met.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the design and development of frontend applications using
 
 Spartacus
 
 and
 
 AngularJS
 
 .
 </li>
 <li>
 Collaborate with cross-functional teams including backend developers, architects, and business stakeholders.
 </li>
 <li>
 Drive UI architecture and guide team members on best practices and design patterns.
 </li>
 <li>
 Optimize performance, usability, and accessibility of web applications.
 </li>
 <li>
 Ensure seamless integration with SAP Commerce Cloud (Hybris) and backend services.
 </li>
 <li>
 Participate in code reviews and mentor junior developers.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 
 <ul>
 <li>
 6+ years of UI development experience, with at least 2+ years in
 
 Spartacus
 
 .
 </li>
 <li>
 Strong hands-on experience with
 
 AngularJS
 
 (and modern Angular versions).
 </li>
 <li>
 Solid understanding of web technologies including HTML5, CSS3, JavaScript, and REST APIs.
 </li>
 <li>
 Proven experience in leading UI development teams and managing technical deliverables.
 </li>
 <li>
 Familiarity with SAP Commerce Cloud integration is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 </ul>
 
 
</div>

Frontend Developer

Razorpay

<div>
 
 
 About Razorpay:
 
 
 
 Razorpay was founded by Harshil Mathur and Shashank Kumar in 2015. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India. Our mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We started out as a B2B payments company and today, we process billions of dollars of payments for lakhs of businesses across India. We are the leading payments provider in the country and have been the first to bring to market the most major innovations in the past 6 years. Razorpay enables businesses to accept, process, and disburse payments at scale.
 
 
 Razorpay currently processes multi-billion USD payments on an annualized basis, touching 200Mn+ end customers through top clients like Airtel, Goibibo, Yatra, Ola, Swiggy, Zomato, Cred etc. We architect systems for the scale of not just one segment leader but 1000s put together. With more than a lakh clients, you would have definitely made a payment through Razorpay if you live in India. With the launch of RazorpayX, the company aims to become a leading provider of banking and payout products to businesses covering the gamut of current account, payroll, vendor payouts and many others. Over the past year, the company has disbursed loans worth millions of dollars in loans to thousands of businesses.
 
 
 The company has raised USD $700M+ in funding till date from marquee investors like GIC, Sequoia Capital, Tiger Global, Ribbit Capital, Matrix Partners and many stellar angels.
 
 
 
 Our products:
 
 
 
 The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, and Payroll.
 
 
 
 Payment Gateway:
 
 Razorpay is a full-sized payment solution that allows businesses to accept, process, and disburse payments within its product suite.
 
 
 The platform provides your business with access to payments via many modes such as credit card, debit card, Netbanking, UPI, and popular wallets. Companies are also able to monitor real-time data performance and insights to make informed business decisions.
 
 
 Read more at these places: https://razorpay.com/payment-gateway/
 
 
 
 RazorpayX:
 
 Razorpay is reimagining how businesses manage money by simplifying business banking with RazorpayX. It operates as a separate business unit with a laser-sharp focus on innovating in the Neo-Business Banking space and is currently in 0 to 1 stage.
 
 
 Read more at these places: https://razorpay.com/blog/what-is-a-neobank/ , and
 
 
 https://razorpay.com/blog/category/business-banking/.
 
 
 
 Razorpay Capital:
 
 Razorpay Capital is a lending platform that allows MSME&rsquo;s to meet their cash flow challenges. Using Razorpay Capital, companies can manage financial challenges of their business through quick settlements and collateral-free loans.
 
 
 Read more at these places: https://razorpay.com/capital/
 
 
 
 
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 
 The Role:
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 Roles and Responsibilities:
 
 
 
 ● Building and maintaining relationships with clients and key personnel within their company.
 
 
 ● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 
 
 ● Conducting business reviews to ensure clients are satisfied with their products and services. ● Attending meetings with clients inside and outside their offices to build better relationships with them.
 
 
 ● Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 
 
 ● Liaising with internal departments to ensure client needs are fulfilled effectively.
 
 
 ● Escalating and resolving areas of concern as raised by clients.
 
 
 ● Carrying out client satisfaction surveys and reviews.
 
 
 ● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 
 
 
 Mandatory Qualifications:
 
 
 
 ● 3+ years relevant experience in Key Account Management/Sales in B2B space.
 
 
 ● Knowledge of best customer service practices.
 
 
 ● Strong interpersonal skills and an ability to build rapport with customers.
 
 
 ● Go-getter attitude.
 
 
 ● Hardworking with strong work ethics.
 
 
 
</div>

Associate Manager, GTM Startup Accounts

Concentrix

<div>
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role And Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 
 Key Skills And Knowledge
 
 
 
 <ul>
 <li>
 Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
 </li>
 <li>
 Self-starter, sense of urgency, and works well under pressure.
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Sense of professionalism and ability to develop good relationships.
 </li>
 <li>
 2 yrs total exp + 1 yr exp in the BFSi domain
 
 
 </li>
 </ul>
 
 Educational qualification
 
 : Bachelor's Degree in related field with two to four years of relevant experience preferred.
 
 
 
 Disclaimer
 
 :-
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
</div>

Quality Analyst

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