customer service center rep Jobs in Tampa

customer service center rep

senior customer service associate

Paradigm Corp

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
 
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
 
Watch this short video for a brief introduction to Paradigm.
 
The Senior Provider Customer Service Associate serves as a primary point of contact for healthcare providers, ensuring timely, accurate, and empathetic resolution of inquiries related to bill review, payment status, and claims processing. This role requires strong problem-solving skills to investigate complex issues across multiple systems and collaborate with internal departments such as Billing, Medical Bill Review, Finance, and Network Services. The Associate is responsible for thorough documentation, compliance with regulatory standards, and proactive follow-up to ensure provider satisfaction. Additionally, this role supports leadership by identifying trends, escalating systemic issues, and contributing to process improvement initiatives. Success in this position requires excellent communication, attention to detail, and a commitment to delivering exceptional service.
 
DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution.</li>
<li>Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing.</li>
<li>Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions.</li>
<li>Collaborate with internal teams (e.g. Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately.</li>
<li>Take ownership of cases from intake to resolution, ensuring timely and thorough follow-up and provider satisfaction.</li>
<li>Support manager in identifying trends in provider inquiries and escalate systemic issues or process gaps to leadership.</li>
<li>Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies.</li>
<li>Support team development by mentoring new associates, sharing best practices, and assisting with informal training.</li>
<li>Maintain up-to-date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses.</li>
<li>Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards.</li>
<li>Meet department standards for productivity, including average calls per hour, average handling & wrap up time, abandoned and rejected call stats and passing QA scores.</li>
<li>Comply with and adhere to all regulatory compliance areas, policies and procedures and best practices</li>
<li>Understand and comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.</li>
<li>Perform additional support functions as needed.</li>
<li>Maintain reliable and predictable attendance during scheduled work hours.</li>
<li>Adhere to Company policies and procedures on attendance, including requests for planned time off, reporting sickness, start time and break times.</li>
<li>Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management</li>
</ul>
QUALIFICATION REQUIREMENTS: The qualifications below outline the education, experience, and core competencies required to successfully perform the essential functions of this role. These criteria represent the minimum standards for a qualified candidate and may include both required and preferred attributes.
 <ul>
<li>Minimum 4 years of experience in a high-volume contact center within a healthcare or medical billing environment.</li>
<li>Experience supporting Bill Review platforms desired.</li>
<li>Proven ability to own and resolve complex inquiries independently, including escalated or sensitive provider issues.</li>
<li>Strong focus on first-call resolution, with the ability to assess, troubleshoot, and resolve issues without unnecessary handoffs.</li>
<li>Skilled in de-escalating tense or frustrated interactions with professionalism, empathy, and confidence.</li>
<li>Demonstrated ability to navigate multiple systems and synthesize information to provide accurate, timely responses.</li>
<li>Experience collaborating cross-functionally with internal departments to resolve multi-layered issues.</li>
<li>Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.</li>
<li>Excellent organizational and prioritization skills, with ability to multi-task; strong problem solving and decision-making skills.</li>
<li>Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software); standard office equipment including phones, scanners, laptop/PC, copiers, various computer programs, etc. Proficient in contact center software and telephony systems.</li>
<li>High level of attention to detail, accuracy, and documentation quality.</li>
<li>Ability to mentor or support junior team members, share best practices, and contribute to a positive team culture.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and CRM platforms.</li>
<li>Familiarity with medical terminology is required</li>
<li>Experience in workers’ compensation billing is preferred but not required.</li>
<li>Strong organizational and time management skills; ability to manage competing priorities in a fast-paced environment.</li>
<li>Commitment to compliance standards, including HIPAA, SOC2, and internal IT security protocols.</li>
<li>Able to cooperate and work cohesively with all co-workers, management, and external customers. Able to plan and complete job duties with minimal supervisory direction, utilize sound judgment, tact, diplomacy, and compassion in verbal and written communication.</li>
<li>Ensure confidentiality of all data, including injured worker’s demographics, employee, and operations data.</li>
<li>Able to complete requirements for in-service training</li>
<li>Ability to work at a fast pace in a rapidly changing environment; high level of flexibility and ability to adapt to the changing needs of the business.</li>
<li>Self-starter, ability to work with minimal supervision.</li>
</ul>
Paradigm Benefits: 
<ul>
<li>Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li>
<li>Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.</li>
<li>Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.</li>
<li>Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.</li>
<li>Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.</li>
</ul>
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
 
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Senior Customer Service Associate

Cadila Global solution

Position Title: Associate Attorney &ndash; Retail and Commercial CollectionsLocation: Tampa, FL 33603 (On-Site)Employment Type: Full-TimeIndustry: Legal Services About the Role:We are seeking an Associate Attorney to join our team, focusing on retail and commercial collections.The ideal candidate will manage litigation cases and resolve legal disputes on behalf of clients through effective advocacy, negotiation, and case management. This position requires strong communication skills, attention to detail, and the ability to maintain exceptional client relationships.Key Responsibilities<ul><li>Manage and litigate cases related to retail and commercial collections.</li><li>Provide comprehensive legal support to clients and senior attorneys.</li><li>Draft, review, and prepare legal documents, pleadings, and reports.</li><li>Negotiate settlements, develop agreements, and handle contract-related disputes.</li><li>Represent clients in court and during dispute resolution processes.</li><li>Maintain and strengthen long-term client relationships through professional communication and service.</li></ul>Qualifications<ul><li>Active Florida Law License (Required).</li><li>Strong understanding of litigation procedures, commercial law, and collections practices.</li><li>Excellent communication, research, and interpersonal skills.</li><li>Proven ability to manage multiple cases and deadlines efficiently.</li><li>Commitment to providing high-quality client service and achieving favorable outcomes.</li></ul>Job Type: Full-timeProjected Total Compensation: $80,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Associate Attorney: 2 years (Preferred)</li></ul>License/Certification:<ul><li>Active Florida Law (Preferred)</li></ul>Work Location: In person

Associate Attorney

Extra Space Storage

<div><ul><li>This location is closed on Sundays.</li></ul>
- Accurate Pay Range: $18.00 - $20.00 / hour
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. 
Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.<h2 class="jobSectionHeader">
Benefits We Offer You</h2><ul><li>
A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)</li><li>
Outstanding company culture with growth opportunities throughout the U.S.</li><li>
Competitive starting pay
</li><li>Paid Time Off accrued throughout the year, increasing with years of service</li><li>
Generous 401(k) match with Traditional and/or ROTH choices.</li><li>
Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution .</li><li>
EXTRA Healthy Wellness Program with rewards towards your medical premium .</li><li>
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.</li></ul><h2 class="jobSectionHeader">
Your Responsibilities</h2><ul><li>
Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.</li><li>
Maximize sales objectives through unit rentals, unit insurance, and moving supplies.</li><li>
Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.</li><li>
Perform daily site safety inspections, including lock checks.</li><li>
Address and resolve customer concerns related to billing, security, auctions, and proper site usage</li><li>
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.</li><li>
Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. .</li><li>
Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.</li><li>
Perform additional duties as assigned.</li></ul> 
Your Qualifications<ul><li>
2+ years of customer-facing work experience.</li><li>
Leadership experience preferred but not required.</li><li>
Sale experience preferred.</li><li>
Current valid driver&rsquo;s license and access to a reliable personal vehicle; except in New York City and Brooklyn.</li><li>
High School diploma or GED is required; college education is a plus.</li></ul>
Work Environment &amp; Physical Requirements<ul><li>
Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.</li><li>
Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.</li><li>
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.</li></ul>
Find additional career opportunities at careers.extraspace.com
If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.<h2 class="jobSectionHeader">
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.</h2>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.</div>

Store Manager (Employee Occupant)

NADEAU CORPORATION

<div>Description:
<h3 class="jobSectionHeader">Description</h3>
At Nadeau Furniture with a Soul, no two pieces of furniture are the same. Our Tampa, FL store is looking for a Part-Time Sales Associate who&rsquo;s part customer service expert, part storyteller, and part treasure-hunter. 
What you&rsquo;ll do:<ul><li> 
Assist customers in finding one-of-a-kind furniture &amp; d&eacute;cor (no cookie-cutter pieces here!)</li><li>Support store operations, including sales floor flow and merchandising</li><li>Help create an inviting, lively shopping experience</li><li>Collaborate with team members to meet sales goals</li></ul>
Why join us?<ul><li> 
Competitive hourly pay</li><li>Paid sick leave to support your health and well-being</li><li>Supplemental benefits offered by Aflac</li><li>Generous 45% employee discount &ndash; almost half off furniture with a soul</li><li>A supportive, down-to-earth culture (we&rsquo;re not corporate!)</li><li>Flexible, creative work environment</li></ul> 
Requirements:

 Experience &amp; Qualifications:<ul><li>
Must be able to follow direction and present yourself in a professional manner</li><li>
Must have own transportation</li><li>
Must be willing and able to lift furniture weighing 50+lbs on average on a daily basis</li><li>
1-2 years of retail and sales experience and basic math skills are required</li><li>
Weekend availability is a must. Flexible schedule</li><li>
Computer literacy is a must</li><li>
Experience in social media, styling merchandise for photos, taking and editing the photographs.</li></ul></div>

Part Time Sales Associate

Rangam

<div>
 
 Rangam is seeking candidates for a Direct Hire role as an
 
 Associate HR Services
 
 with our client, one of the world&rsquo;s largest pharmaceutical companies.
 
 
 
 
 
 Seeking candidates in
 
 Tampa, FL
 
 or willing to relocate.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.
 
 
 
 
 
 
 ROLE RESPONSIBILITIES
 
 
 
 Execute flawlessly a variety of global or HR operational tasks including but not limited to:
 
 <ul>
 <li>
 Processing Colleague and Job Data Changes
 </li>
 <li>
 Administering Leave of Absence requests
 </li>
 <li>
 Supporting Benefits and Compensation administration
 </li>
 <li>
 HR Reporting
 </li>
 <li>
 HR Internal and external controls
 </li>
 </ul>
 
 
 
 
 For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset.
 
 
 Support client's colleagues with inquiries/requests on the HR Processes in scope via case management tool.
 
 
 Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience.
 
 
 Run reports and analyze data enabling stakeholders to make informed decisions.
 
 
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 <ul>
 <li>
 Applicant must have a Bachelor's degree in Administration, Human Resources or related field with 0+ years of experience, preferably in an HR Shared Services/HR Operations/centralized customer service environment; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
 </li>
 <li>
 Organizes own work to meet deadlines in a fast-paced environment.
 </li>
 <li>
 Strong attention to detail and adapts well to shifting priorities.
 </li>
 <li>
 Strong customer focus mindset and cross-cultural agility.
 </li>
 <li>
 Experience working with a case management tool.
 </li>
 <li>
 Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.
 </li>
 <li>
 Displays a result driven attitude and continuous improvement mindset.
 </li>
 <li>
 Able to communicate effectively in English (spoken &amp; written) with colleagues at all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 <ul>
 <li>
 Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel &amp; Word)
 </li>
 <li>
 Familiarity with payroll and/or Time &amp; Attendance software (e.g. ADP, Workday etc.)
 </li>
 <li>
 Ability to speak multiple (additional) languages is a plus
 </li>
 </ul>
 
 
 
 
 
 Other Job Details:
 
 
 <ul>
 <li>
 
 Last Date to Apply for Job: November 11, 2025
 
 </li>
 <li>
 Work Location Assignment: Hybrid. Must be able to work from assigned client's office 2-3 days per week, or as needed by the business
 </li>
 </ul>
 
 
 
 
 
 
 
 The annual base salary for this position ranges from $59 900,00 to $99 800,00. In addition, this position is eligible for participation in client's Global Performance Plan with a bonus target of 7,5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life&rsquo;s moments. Benefits offered include a 401(k) plan with client's Matching Contributions and an additional client's Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at client's Candidate Site &ndash; U.S. Benefits | (uscandidates.my**benefits.com). Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
 
 
 
 
 
 
 
 
 Relocation assistance may be available based on business needs and/or eligibility.
 
 
 
 
 
 
 
 
 To find out more about Rangam, and this role, click the apply button.
 
 
 
 
 
 
 
 
 
 
 
 
 Satnam Singh
 
 
 
 SA Technical Recruiter | Rangam Consultants, Inc
 
 
 M: (513) 447-8917
 
 
 E: satnam@rangam.com| W: www.rangam.com
 
 
 
</div>

Associate HR Services

Tampa Electric Company

Modeler - Varies

J.Crew

<div>Our Story
J.Crew gets you dressed every day, for every occasion.
Since 1983, we&rsquo;ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view&mdash;it&rsquo;s no wonder we&rsquo;ve been in your closet for four decades and counting.
Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes&mdash;we&rsquo;re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.
Job Summary
As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.
What You&rsquo;ll Do
<ul><li>Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
</li><li>Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service &amp; Selling, etc.)
</li><li>Manage store operations, systems, and technology while ensuring accountability.
</li><li>Support Store Director with recruiting, training and development efforts.
</li><li>Partner with Store Director and management team to curate a collaborative working environment for all associates.
</li><li>Ensure the team is always on track to exceed goals and provide best-in-class customer service.
</li><li>Come up with innovative ways to engage the community and build loyalty through events.
</li><li>Can step into a variety of roles on the sales floor, if needed.
</li></ul>Who You Are
<ul><li>Have 3+ years of full-time retail management experience with a similar scope.
</li><li>Passionately support our brand, customers, and teams.
</li><li>Stay up to date with current fashion trends and industry developments.
</li><li>Embrace teamwork, flexibility, and courtesy while executing tasks.
</li><li>Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
</li><li>Have scheduling flexibility, including nights, weekends and holidays.
</li><li>Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
</li></ul>Some Perks and Benefits
<ul><li>Competitive base pay and bonus programs
</li><li>Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
</li><li>Competitive Paid Time Off (PTO) plan, including paid holidays
</li><li>401(k) plan with company matching donations
</li><li>Medical, dental, prescription, vision, and life insurance
</li><li>Entertainment, travel, fitness, and mobile technology discounts</li></ul> 
Note: availability of these benefits and perks may be subject to work location &amp; employment type and may have certain eligibility requirements.
Hourly Range: $24.00 - $30.00
At J.Crew Group (JCG) we aim to pay competitively for our company&rsquo;s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate&rsquo;s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group&rsquo;s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. 
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.</div>

Associate Manager

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