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software quality assurance engineer

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senior manager quality assurance

Abacus Outsourcing

Job Title: Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Manager Quality Assurance - Contact Center

MGA INDUSTRIES PVT LTD

Job Purpose:To lead and manage all Quality Control and Assurance activities to ensure that products meet internal and external quality standards. The role ensures compliance with customer, OEM and regulatory requirements while driving continuous improvement initiatives across the organization.Key Responsibilities:Quality Control Responsibilities:<ul><li>Supervise all QC activities including inspection, testing and in-process quality checks.</li><li>Oversee the preparation and execution of quality inspection plans, schedules and control procedures.</li><li>Ensure effective implementation and updating of Quality Control &amp; Assurance documentation (QCA Documents).</li><li>Verify raw materials and finished goods through systematic testing and inspection processes.</li><li>Supervise calibration of measuring instruments across all relevant departments.</li><li>Maintain comprehensive quality records for audits and traceability.</li></ul>Quality Assurance Responsibilities:<ul><li>Develop, implement and monitor company-wide quality assurance systems, procedures, and standards.</li><li>Ensure compliance with customer requirements, OEM specifications and industry standards.</li><li>Coordinate with customers for feedback, complaints and quality improvement actions.</li><li>Conduct internal audits and coordinate with external auditors or inspectors as needed.</li><li>Facilitate root cause analysis and corrective / preventive action (CAPA) processes.</li><li>Drive quality improvement initiatives and lead cross-functional teams for process enhancement.</li></ul>Leadership &amp; Communication:<ul><li>Lead and develop a team of QC Inspectors through regular training and mentoring.</li><li>Coordinate with shop floor in-charges to enforce quality standards in production processes.</li><li>Ensure effective communication and collaboration with customers, vendors and internal departments.</li></ul>Reporting &amp; Analysis:<ul><li>Prepare and present quality performance reports, including defect trends, failure analysis and corrective actions.</li><li>Perform statistical analysis of quality data to monitor trends and identify improvement areas.</li></ul>Required Skills:<ul><li>In-depth knowledge of QC/QA tools and standards (e.g., ISO / TS standards, PPAP, FMEA, SPC).</li><li>Strong understanding of calibration systems and inspection methodologies.</li><li>Excellent communication and interpersonal skills.</li><li>Proven leadership and team management capabilities.</li><li>Proficiency in statistical analysis and quality management software.</li><li>Ability to handle customer quality audits and technical discussions.</li></ul>Education &amp; Qualifications:<ul><li>Bachelor&rsquo;s Degree in Mechanical Engineering (BSc or equivalent &ndash; Required)</li></ul>Experience:<ul><li>8&ndash;10 years of experience in a manufacturing environment, preferably in the auto parts industry.</li><li>Experience with OEM quality systems and working with vendor quality schedules is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Manager Quality Control & Assurance

Integriti Group Inc.

About UsOur client is a growing textile manufacturing company specializing in high-quality knitted garments, particularly sweatshirts and hoodies. With a commitment to delivering world-class products, we are looking for an experienced QC/QA Manager to ensure consistent product quality, compliance with international standards, and customer satisfaction.Key Responsibilities<ul><li>Quality Control (In-Process &amp; Final):</li><li>Oversee quality checks at all stages of production &ndash; knitting, cutting, stitching, finishing, and packaging.</li><li>Ensure measurements, stitching accuracy, fabric quality, trims, and embellishments meet buyer specifications.</li><li>Identify, document, and resolve defects or non-conformities promptly.</li><li>Quality Assurance (Systems &amp; Standards):</li><li>Develop and implement quality control procedures, SOPs, and inspection guidelines.</li><li>Maintain compliance with international quality standards (AQL, ISO, buyer standards, etc.).</li><li>Coordinate with production teams to prevent recurring defects.</li><li>Client &amp; Buyer Coordination:</li><li>Communicate directly with buyers/clients for quality requirements and audits.</li><li>Prepare inspection reports and maintain transparent documentation.</li><li>Facilitate buyer inspections and third-party audits.</li><li>Team Leadership &amp; Training:</li><li>Train production staff and QC inspectors on quality standards.</li><li>Foster a culture of accountability, consistency, and continuous improvement.</li></ul>Requirements<ul><li>Minimum 5 years of proven experience in textile manufacturing, specifically in knitwear (sweatshirts, hoodies, fleece-based products).</li><li>Strong knowledge of fabric behavior, shrinkage, GSM, color fastness, and finishing techniques.</li><li>Hands-on experience in AQL inspection methods and international buyer standards.</li><li>Ability to lead quality teams with fairness, attention to detail, and a problem-solving mindset.</li><li>Excellent reporting, documentation, and communication skills.</li></ul>Nice-to-Have<ul><li>Experience working with export-oriented apparel factories.</li><li>Knowledge of Lean Manufacturing / Six Sigma in textiles.</li><li>Familiarity with sustainability and compliance certifications (GOTS, OEKO-TEX, WRAP, BSCI, etc.).</li></ul>What We Offer<ul><li>Competitive salary with growth opportunities.</li><li>A quality-driven culture where your expertise directly impacts customer satisfaction.</li></ul>Job Type: Full-timeWork Location: In person

Quality Control & Quality Assurance Manager

Herbion Private Limited

Requirement: Education: Pharm-D / Bs Chemistry Experience: 02 to 04 YearsAdditional certification would be a plusResponsibilities:<ul><li>Develop and implement validation / qualification protocols for products, cleaning, equipment and facility, to meet regulatory standards.</li><li>Maintain and update validation and quality-related documentation, including Standard Operating Procedures (SOPs) and validation reports.</li><li>Conduct quality checks and audits to ensure product integrity and adherence to Good Manufacturing Practices (GMP).</li><li>Manage and document change control activities related to the validation process Issuance of BMR/BPR per production plan and its record maintenance.</li><li>To Conduct qualification of water system plant.</li><li>Verification of receiving of Semi-finished products from production.</li><li>Assist Manager QA in the inspection of plant and prepare the report accordingly.</li><li>Attend any other job assigned or delegated by seniors.</li><li>BMR/BPR auditing and record management after completion.</li><li>To conduct Internal Audit / self-Inspection.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Officer / Executive Quality Assurance

Pak Freedom Movement

To effectively carried out implementation of the company QHSE &amp; Food Safety Polices in relation to ISO-9001, ISO-14001, OHSAS, 18001 &amp; ISO 22000 in quality department.Responsible for hazard analysis and critical control points HACCP monitoring.evaluate facility during weekly inspection.uphold all rules &amp; regulations mandated by the food &amp; drug Administration.Responsible for performing re-inspections at those that found to have general violations during inspections.perform a through inspection upon customer complaint and conduct mock recall/drill whenever required.Responsible to sign update SAP system and sign GRIR.Job Type: Full-timeWork Location: In person

Manager Quality Control & Quality Assurance

BearPlex

Location: Samanabad, Lahore BearPlex is a dynamic and fast-growing software company dedicated to delivering high-quality digital solutions to clients worldwide. We value innovation, collaboration, and excellence, and we are committed to fostering a work environment where talented individuals can grow and thrive. To strengthen our technical team, we are seeking an experienced Senior Quality Assurance Engineer with strong expertise in software testing and quality control.Job Title: Senior Quality Assurance EngineerKey Responsibilities<ul><li>Develop, implement, and execute comprehensive test strategies, plans, and cases for web and mobile applications.</li><li>Perform manual and automated testing to ensure product quality, performance, and reliability.</li><li>Collaborate closely with developers, product managers, and other stakeholders to identify issues and define solutions.</li><li>Conduct functional, regression, performance, and usability testing across multiple platforms.</li><li>Identify, document, and track bugs using project management and QA tools.</li><li>Establish and maintain QA standards, best practices, and documentation.</li><li>Mentor junior QA engineers and contribute to the continuous improvement of QA processes.</li><li>Provide feedback and recommendations to improve the user experience and system performance.</li></ul>Requirements<ul><li>Proven experience as a Senior Quality Assurance Engineer or in a similar QA role.</li><li>Strong knowledge of QA methodologies, tools, and processes.</li><li>Experience with manual and automated testing tools (e.g., Selenium, Cypress, JMeter, Postman).</li><li>Proficiency in writing and executing test scripts for web and mobile applications.</li><li>Familiarity with API testing and performance testing.</li><li>Strong problem-solving and analytical skills with attention to detail.</li><li>Excellent verbal and written English communication skills.</li><li>Ability to work independently and collaboratively with cross-functional teams.</li></ul>Preferred Skills<ul><li>Experience with CI/CD pipelines and DevOps practices.</li><li>Knowledge of JavaScript, Python, or other scripting languages for automation.</li><li>Familiarity with cloud-based testing platforms.</li><li>Exposure to Agile/Scrum methodologies.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities in a collaborative environment.</li><li>Exposure to international projects and clients.</li><li>A professional workplace located in Samanabad, Lahore</li></ul>Apply here or share your resume on hr@bearplex.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How many years of IT industry experience do you possess?</li></ul>Experience:<ul><li>SQA: 3 years (Required)</li></ul>Work Location: In person

Software Quality Assurance Engineer

Cakes & Bakes

Job Title: QA Supervisor Location: Lahore Job Type: Full-Time Qualification: B.Sc. (Hons.) in Food Technology or Diploma in Food Technology Experience:<ul><li>Minimum 3 years of relevant experience in Food Quality Assurance</li></ul>Skills:<ul><li>Strong QA inspection and reporting skills</li><li>Supervisory and team coordination skills</li><li>Knowledge of lab maintenance and hygiene standards</li><li>Familiarity with food safety practices and quality standards</li><li>Ability to prepare and maintain QA reports and records</li></ul>Responsibilities:<ul><li>Arrange samples of all raw and packing materials in time.</li><li>Inspect raw and packing materials and share findings with the QA Manager.</li><li>Monitor in-process products as per SOPs.</li><li>Check finished products according to Standard Analytical Procedures.</li><li>Monitor temperature of cold stores.</li><li>Check quality, stacking, and handling of products in the dispatch hall and FG vehicles.</li><li>Supervise storage conditions of raw materials/products and promptly report abnormalities.</li><li>Ensure hygiene &amp; sanitation of QA Lab, plants, and FG vehicles.</li><li>Prepare and maintain QA reports and daily records.</li><li>Perform any other duty assigned by QA Officer/Manager.</li></ul>About Us: We are a leading food processing company committed to delivering safe, high-quality products. Our Quality Assurance team plays a key role in ensuring compliance with industry standards and customer satisfaction.Why Join Us?<ul><li>Market-competitive salary and benefits</li><li>Opportunities for career growth in Quality Assurance</li><li>Professional work environment focused on learning and development</li><li>Exposure to modern QA practices and food safety standards</li></ul>Note: Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

QA Supervisor

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