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manager, sales operations

senior manager sales

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for an experienced and strategic Senior Manager - Sales who has a knack for building high performing sales teams. They should have a consultative sales approach, a successful track record growing a book of business. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically coaching account executives, managing a pipeline of new business opportunities, leading key pursuits and delivering results against a quota.
 
 
 
 
 
 
 The candidate should be a self-starter with a growth mindset who has a willingness to learn and adapt in any situation. They should be to build and articulate a clear vision for their region, and set the overall strategy and goals for the business. They will identify new opportunities in their markets, develop a plan to capture those opportunities, consistently deliver on revenue targets and have a strong can-do attitude in an agile environment.
 
 
 
 
 
 
 The ideal candidate will have experience building and developing a high performing sales team - managing, recruiting, on-boarding, training, coaching and leading Account Executives to over achieving their quotas. The Senior Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.
 
 
 
 
 
 
 
 
 
 Responsibilites:
 
 
 
 
 
 
 <ul>
 <li>
 You&rsquo;ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software.
 </li>
 <li>
 Drive a new logo acquisition sales team to meet or exceed revenue targets.
 </li>
 <li>
 Demonstrating / selling value to key stakeholders within the accounts in support of the sales team.
 </li>
 <li>
 Build a plan to maximize revenue and customer satisfaction within your accounts.
 </li>
 <li>
 Create &amp; articulate compelling value conversations with C-Level stakeholders and drive cross functional collaboration with inside stakeholders - Marketing, Business Development, Solution Consulting, Customer Success, Implementations, Sales Operations, Legal, Finance, Billing, Support, deals teams etc.
 </li>
 <li>
 Support the AEs to close large, complex deals involving multiple executive level stakeholders.
 </li>
 <li>
 Collaborate with and lead a larger cross functional team to the closure of large complex deals.
 </li>
 <li>
 Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling.
 </li>
 <li>
 Exceeding activity, pipeline and revenue goals on a quarterly basis.
 </li>
 <li>
 Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
 </li>
 <li>
 Analyze sales/metrics data from your accounts to help evolve your strategy
 </li>
 <li>
 Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
 </li>
 <li>
 Develop long-term strategic relationships with key accounts
 </li>
 <li>
 Ensuring satisfaction within your accounts
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10-12 years of experience in business development, sales development, or a related field, with at least 5+ years in a managerial or leadership role, preferably within a SaaS or technology-driven organization.
 </li>
 <li>
 Proven track record of success in managing and scaling sales development teams to exceed targets.
 </li>
 <li>
 Strong leadership, mentorship, and coaching skills, with a history of developing high-performing teams.
 </li>
 <li>
 Deep understanding of modern sales methodologies (MEDDPIC, SPIN, Challenger, etc.) and experience applying them to drive results.
 </li>
 <li>
 Exceptional communication and presentation skills (verbal, written, and active listening), with the ability to engage and influence stakeholders at all levels.
 </li>
 <li>
 Ability to manage and prioritize multiple initiatives, keeping teams focused and motivated to achieve aggressive sales targets.
 </li>
 <li>
 Highly self-motivated, results-oriented, and resilient in the face of challenges.
 </li>
 <li>
 Bachelor's degree or equivalent experience.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Manager - Sales

Kotak Life

<div>
 
 
 Role:
 
 Operations Manager
 
 
 
 Job Title:
 
 Senior Manager
 
 
 
 Department:
 
 Branch Operations (Group Business)
 
 
 
 Education:
 
 Graduate / Post Graduate
 
 
 
 Reports to:
 
 ROC
 
 
 
 Experience:
 
 6 years +
 
 
 
 
 
 
 Job Purpose:
 
 
 
 To manage and streamline all operational activities at the branch level related to group life insurance business. This role ensures timely and compliant processing of group insurance schemes (including onboarding, renewals, premium collections, and claims) while maintaining strong coordination with sales, underwriting, finance, and client servicing teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Group Business Operations:
 
 
 
 &bull;Oversee end-to-end processing of group life insurance schemes, including:
 
 
 New business onboarding (documentation, data validation, system entries)
 
 
 Policy issuance and endorsements
 
 
 Renewals and premium processing
 
 
 &bull;Coordinate with underwriting for scheme approvals and deviations.
 
 
 &bull;Ensure all operational deliverables are met within defined turnaround times (TATs).
 
 
 
 
 
 
 2. Claims Support:
 
 
 
 &bull;Facilitate the registration and processing of group claims (death, riders, etc.).
 
 
 &bull;Ensure proper documentation and coordination with claims and legal teams.
 
 
 &bull;Track claim settlements and proactively communicate with clients and stakeholders.
 
 
 
 
 
 
 3. Compliance &amp; Risk Management:
 
 
 
 &bull;Ensure strict adherence to IRDAI guidelines, company SOPs, and regulatory norms (especially around KYC, AML, and data protection).
 
 
 &bull;Maintain audit-ready documentation and support internal or regulatory audits.
 
 
 &bull;Flag and resolve discrepancies in client data or policy issuance.
 
 
 
 
 
 
 4. Client &amp; Stakeholder Coordination:
 
 
 
 &bull;Serve as a key operational point of contact for corporate clients, brokers, and group sales teams.
 
 
 &bull;Support the relationship team in resolving operational queries, MIS requests, and escalations.
 
 
 &bull;Maintain strong communication with central operations, finance, and actuarial teams for policy servicing.
 
 
 
 
 
 
 5. People &amp; Process Management:
 
 
 
 &bull;Supervise branch ops staff and ensure efficient workload distribution.
 
 
 &bull;Train team members on group insurance processes, systems, and regulatory updates.
 
 
 &bull;Monitor process efficiency and identify opportunities for automation or improvement.
 
 
 ________________________________________
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 
 &bull;Deep understanding of group insurance products and workflows.
 
 
 &bull;Familiarity with policy administration systems and Excel-based MIS.
 
 
 &bull;Strong problem-solving and decision-making ability.
 
 
 &bull;Good interpersonal skills for managing client and internal relationships.
 
 
 &bull;Attention to detail and strong compliance orientation.
 
</div>

Senior Manager - Group Business Operations

SymphonyAI

<div>
 Introduction
 
 
 
 Sales Operations Manager - Retail/CPG Division (India)
 
 
 
 
 Location:
 
 Bengaluru, India/ Hybrid
 
 
 
 Department:
 
 Sales Operations
 
 
 
 Reports to:
 
 VP, Sales Operations - Global Retail/CPG
 
 
 
 About SymphonyAI:
 
 
 
 SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we&rsquo;ve grown to serve 2,000+
 
 
 global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.
 
 
 
 Job Description
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a
 
 Sales Operations Manager
 
 based in India to join our Retail/CPG division. This role will serve as a key analytics and reporting hub for the global sales operations team, while also managing foundational sales operations processes that ensure data integrity and operational efficiency. The ideal candidate combines strong analytical and reporting skills with the ability to execute day-to-day operational tasks such as data auditing, CRM hygiene, opportunity validation, deal desk support and quoting. You will also bring hands-on experience configuring Salesforce to optimize sales processes. This is a global role supporting sales leadership across multiple geographies.
 
 
 
 About the role:
 
 
 
 
 
 Analytics &amp; Reporting
 
 
 
 
 <ul>
 <li>
 Build and maintain dashboards and reports in Salesforce and BI tools (Tableau, Power BI, Looker, etc.).
 </li>
 <li>
 Deliver recurring reporting on pipeline health, forecasting accuracy, quota attainment, and sales productivity.
 </li>
 <li>
 Support sales leaders with forecasting preparation, analysis, and process optimization.
 </li>
 <li>
 Provide ad hoc analysis on pipeline conversion, sales cycle times, win/loss trends, and other KPIs.
 
 
 </li>
 </ul>
 
 
 Deal Desk, Quoting &amp; Order Auditing
 
 
 
 
 <ul>
 <li>
 Collaborate with sales teams as primary operational support for deal desk activities, including reviewing deal structures and approvals.
 </li>
 <li>
 Manage quoting process by generating accurate sales quotes in Salesforce and ensuring compliance with pricing policies.
 </li>
 <li>
 Conduct order audits to ensure deals are properly documented and meet internal guidelines before processing and invoicing.
 
 
 </li>
 </ul>
 
 
 Data Hygiene &amp; Operational Support
 
 
 
 
 <ul>
 <li>
 Perform regular audits of Salesforce data to ensure accuracy and completeness.
 </li>
 <li>
 Review and validate opportunities that close, ensuring correct stages, amounts, and dates.
 </li>
 <li>
 Monitor CRM hygiene (e.g., required fields, pipeline cleanliness, duplicate records) and follow up with sales teams to resolve gaps.
 </li>
 <li>
 Support process compliance by running checks on deal data and ensuring alignment with sales policies.
 
 
 </li>
 </ul>
 
 
 Sales Process &amp; Forecasting Support
 
 
 
 
 <ul>
 <li>
 Assist global sales ops with forecasting processes by validating data and preparing reports.
 </li>
 <li>
 Help streamline lead-to-opportunity workflows and ensure data consistency across regions.
 </li>
 <li>
 Act as a point of contact for resolving data/reporting-related issues from sales teams.
 
 
 </li>
 </ul>
 
 
 Salesforce Configuration
 
 
 
 
 <ul>
 <li>
 Configure Salesforce layouts, fields, reports, and basic workflows to improve sales team efficiency (no major customizations or coding).
 </li>
 <li>
 Partner with IT/Salesforce admins to implement minor enhancements and resolve user issues.
 
 
 </li>
 </ul>
 
 
 Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with global sales ops colleagues to provide standardized reporting across regions.
 </li>
 <li>
 Partner with Finance, Marketing, and Customer Success on data alignment and KPI reporting.
 </li>
 <li>
 Prepare executive-ready reports and summaries for senior leadership.
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 6 or more years of experience in Sales Operations, Business Analytics, or related roles (preferably SaaS or enterprise technology).
 </li>
 <li>
 Strong Excel/Google Sheets skills and experience with BI/reporting tools (Tableau, Power BI, Looker).
 </li>
 <li>
 Hands-on experience with Salesforce CRM, including data management, reporting &amp; minor customizations.
 </li>
 <li>
 Comfortable performing both analytical tasks (reporting, dashboards, insights) and operational tasks (data cleanup, audits, compliance checks).
 </li>
 <li>
 High attention to detail with strong organizational skills.
 </li>
 <li>
 Ability to work across time zones and collaborate with global teams.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Statistics, or related field required; MBA or equivalent a plus.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 Lead high-impact projects driving sales transformation in a global IT environment.
 </li>
 <li>
 Collaborate in a dynamic, international team with an inclusive culture.
 </li>
 <li>
 Apply your insights directly to shape critical business decisions and strategy.
 </li>
 <li>
 Competitive compensation &amp; benefits package with strong professional growth opportunities.
 </li>
 </ul>
</div>

Manager, Sales Operations

Infosys

<div>
 
 At Infosys, we are seeking a Manager or Senior Manager to collaborate with us in defining a large deal risk management framework that enables deal-stage, risk-informed decision-making for large and strategic IT deals. The individual will work cross-functionally with large deals, solution architects, sales leadership, legal, finance, IT, Privacy, compliance, and delivery leaders to build a sustainable, scalable approach to risk governance in high-value engagements
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Framework Definition &amp; Institutionalization
 
 
 <ul>
 <li>
 Develop an end-to-end risk governance framework across the large deal lifecycle&mdash;qualification, solutioning, contracting, transition, and delivery.
 </li>
 <li>
 Define risk taxonomy, thresholds, governance touchpoints, and templates (e.g., risk register, heat maps, weighted risk scoring models).
 </li>
 <li>
 Establish operating model for Large Deal Risk Office (LDRO), including roles, responsibilities, and escalation protocols.
 </li>
 </ul>
 
 
 
 
 
 Pilot Implementation on anchor deals and then BAU for deals
 
 
 <ul>
 <li>
 Apply the framework to one or more live strategic deals
 </li>
 <li>
 Drive risk workshops with large deal, PMO, solution, delivery, finance, IT, DPO and legal teams to identify and assess deal-specific risks.
 </li>
 <li>
 Establish early warning indicators, control checkpoints, and mitigation plans.
 </li>
 <li>
 Partner with deal pursuit leadership to balance risk vs opportunity in solution design.
 </li>
 </ul>
 
 
 
 
 
 Governance &amp; Reporting Enablement
 
 
 <ul>
 <li>
 Design and roll out risk dashboards, deal heatmaps, and reporting templates for bid councils and CXOs.
 </li>
 <li>
 Define cadence for pre-bid reviews, contract risk approvals, transition risk reviews, and steady-state monitoring.
 </li>
 <li>
 Drive executive reviews on risk posture, key exposures, and systemic learnings
 </li>
 </ul>
 
 
 
 
 
 Qualification and Experience:
 
 MBA / CA with 10-14 years of experience in Large deals pursuit/risk management/assurance.
 
 
 
</div>

Manager - Large Deal Risk Management

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 We are seeking a data-focused and detail-oriented Lead - Marketing Analytics to support the marketing operations and revenue growth functions in a dynamic SaaS environment. Reporting to the Senior Manager - Marketing Operations &amp; Revenue Growth, this role will be responsible for executing data analysis, maintaining marketing dashboards, and providing actionable insights to enhance campaign performance and drive revenue impact.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 Data Analysis &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Execute data analysis to provide insights on funnel performance, campaign effectiveness, and key marketing metrics including MQLs, SQLs, CAC, and conversion rates.
 
 
 
 </li>
 <li>
 
 Develop and maintain marketing dashboards using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Data Integrity &amp; Compliance:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Assist in the management and maintenance of the marketing database, ensuring data accuracy, segmentation, and compliance with data protection regulations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Lead Scoring &amp; Routing:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Support the implementation and maintenance of lead scoring and routing frameworks to optimize funnel performance and lead management.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Campaign Performance Analysis:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Analyze marketing campaign data to identify trends, patterns, and opportunities for optimization.
 
 
 
 </li>
 <li>
 
 Provide reports and data-driven recommendations to the Senior Manager to drive marketing investment impact.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Collaboration &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Work closely with cross-functional teams including Sales, Product, and Marketing to align data insights with revenue objectives.
 
 
 
 </li>
 <li>
 
 Prepare periodic performance reports and presentations for the Senior Manager, highlighting key insights and recommendations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Process Improvement &amp; Automation:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Identify opportunities for process automation and data integration to streamline marketing analytics operations.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.
 
 
 
 </li>
 <li>
 
 5+ years of experience in marketing analytics, data analysis, or marketing operations in a SaaS or tech-driven environment.
 
 
 
 </li>
 <li>
 
 Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
 
 
 
 </li>
 <li>
 
 Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo).
 
 
 
 </li>
 <li>
 
 Strong analytical and quantitative skills with attention to detail.
 
 
 
 </li>
 <li>
 
 Excellent communication and reporting skills.
 
 
 
 </li>
 <li>
 
 Ability to manage multiple data projects with a focus on accuracy and timely delivery
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Marketing Analytics

BSH Home Appliances Group

<div>
 
 
 Job Description:
 
 
 
 
 Role Overview:
 
 As a Key Account Manager for Ecommerce, you will be responsible for driving the success of our key accounts through exceptional relationship management, strategic planning, and market insights. You will lead a team of account managers while collaborating closely with various departments to maximize account potential and achieve overall business objectives.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 
 Business Planning:
 
 
 (Weight: 20)
 
 </li>
 </ol>
 <ul>
 <li>
 Own and drive P&amp;L responsibility for online channels (e.g., Amazon, Flipkart, Zepto, Blinkit, 3 P sellers etc.).
 </li>
 <li>
 Develop and execute annual business plans aligned with company growth objectives.
 </li>
 <li>
 Track and analyze sales trends, ROI, pricing, and promotions to achieve revenue and profitability targets.
 </li>
 <li>
 Identify and unlock new growth opportunities within existing and emerging online marketplaces.
 </li>
 </ul>
 
 
 
 
 2:
 
 Data Analytics &amp; Portfolio management:
 
 
 (Weight: 15)
 
 .
 
 <ul>
 <li>
 Portfolio analytics with real time data analysis and In sighting/ and building portfolio choices alongside with category management
 
 
 team.
 </li>
 <li>
 Track key performance metrics such as GMV, ASP, conversion rates, and category share.
 </li>
 <li>
 Leverage data insights to drive decision-making on pricing, promotion, and assortment.
 </li>
 <li>
 Provide monthly/ Quarterly periodic performance reports and competitor benchmarking to management
 </li>
 <li>
 Ensure timely listing/ registration, pricing accuracy, and content optimization for all SKUs.
 </li>
 <li>
 Partner with category and supply chain teams for new product launches and exclusive online offerings.
 </li>
 <li>
 Develop financial offers for end consumers based on seasonality and market competition.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Key account Management:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Conduct joint business planning with key accounts to align on sales targets, promotions, and assortment strategy.
 </li>
 <li>
 Negotiate commercial terms, margins, and visibility investments to optimize profitability.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stock Planning and Coordination:
 
 
 (Weight: 30)
 
 </li>
 <li>
 Plan stock levels in coordination with SCM teams to ensure daily billing and efficient inventory management.
 </li>
 <li>
 
 Contract Management:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Review and sign contracts with online dealers, ensuring all agreements meet company standards and regulations.
 </li>
 <li>
 
 Collaboration with Digital Marketing:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct weekly meetings with the digital marketing team to review analytics, optimize digital content, and evaluate ongoing campaigns.
 </li>
 <li>
 Plan and execute digital campaigns, traffic-driving activities, and brand
 
 promotions
 
 on partner platforms.
 </li>
 <li>
 Collaborate with internal marketing &amp; category teams for performance marketing, SEO, and influencer tie-ups for building brand and category performance
 </li>
 <li>
 
 Financial Coordination:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Manage payment processes and reconciliation with online dealers in collaboration with the commercial team.
 </li>
 <li>
 
 Performance Review:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct monthly reviews with online partners to assess sales promotions and event calendars, driving continual improvement in performance.
 </li>
 <li>
 
 Customer Service Improvement:
 
 </li>
 <li>
 Foster discussions with the customer service team to address customer escalations and identify opportunities for service delivery improvements.
 </li>
 <li>
 
 Team Leadership and Development:
 
 </li>
 <li>
 Conduct regular team meetings to review performance, address challenges, and celebrate successes.
 </li>
 <li>
 
 Reporting and Insights:
 
 </li>
 <li>
 Prepare comprehensive reports on account performance, presenting key insights and recommendations to senior management.
 </li>
 <li>
 Utilize data analytics to monitor client behavior, market dynamics, and competitive landscape.
 </li>
 <li>
 
 Cross-Departmental Collaboration:
 
 </li>
 <li>
 Liaise with various departments, including supply chain, logistics, and customer service, to ensure seamless account management.
 </li>
 <li>
 Advocate for client needs within the organization to foster a customer-centric approach.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
 </li>
 <li>
 Minimum 10 years of experience in key account management, with a strong focus on the ecommerce sector.
 </li>
 <li>
 Proven track record of driving sales growth and managing high-value accounts.
 </li>
 <li>
 Exceptional leadership skills with experience in team management and development.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with a data-driven mindset.
 </li>
 <li>
 Excellent communication and presentation skills, able to engage with senior stakeholders.
 </li>
 <li>
 Comprehensive knowledge of ecommerce platforms, digital marketing, and online sales strategies.
 </li>
 </ul>
 
 
</div>

Key Account Manager- E-commerce

WeWork India

<div>
 
 About Us
 
 
 
 WeWork India is one of India&rsquo;s leading flexible workspace operators &ndash; &lsquo;Great Place To Work&rsquo; certified (Nov 2024 &ndash; Nov 2025), aimed at creating flexible workspace solutions for company of all sizes.
 
 
 Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we&rsquo;re driven by collaboration, creativity, and a shared vision to redefine the future of work.
 
 
 If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.
 
 
 For more information, please visit our website https://wework.co.in/
 
 
 
 About The Role
 
 
 
 We are looking for an experienced and driven Business Manager to play a pivotal role in the founding and scaling of a
 
 new business line
 
 within
 
 WeWork India.
 
 This is a unique 0-1 role, where you will have an exciting opportunity to build and strategize a new vertical from the ground up, acting as a core member of the founding team.
 
 
 Your mission will be to own the entire lifecycle of our new service offerings, from initial ideation and market research to a successful launch and post-launch management. As part of this, you will identify and validate services that address the unmet needs of our members, shortlist potential partners, finalize agreements and work with internal teams to onboard them. You will drive go-to-market strategies with the sales &amp; community teams, and track delivery &amp; quality metrics of each partner. Additionally, you will be responsible for creating and maintaining a comprehensive business plan for this vertical, and help set goals &amp; aspirations for each service offering.
 
 
 This role is essential for creating a new, sustainable revenue stream for the company.
 
 
 
 Roles And Responsibilities
 
 
 
 
 Market research &amp; data analytics
 
 
 
 <ul>
 <li>
 Conduct market research and data analysis to identify existing trends and opportunities for additional revenue streams
 </li>
 <li>
 Create strategic frameworks and guiding principles to define the objective and overall business plan for this new vertical
 </li>
 <li>
 Map key personas and decision-makers in B2B and B2C segments to understand their needs and pain points
 </li>
 <li>
 Benchmark similar offerings from competitors and non-competitors to inform a differentiated strategy
 
 
 </li>
 </ul>
 
 Partnerships sourcing &amp; management
 
 
 
 <ul>
 <li>
 Identify, vet, and finalize a comprehensive list of services to be built within the WeWork India services stack
 </li>
 <li>
 Identify and assess potential partners for each service line, evaluating their quality, pricing, and brand fit
 </li>
 <li>
 Independently lead senior-level meetings and discussions with external partners to negotiate commercial terms and finalize contracts
 </li>
 <li>
 Negotiate commercial terms and work with internal teams (Legal, Finance, Procurement) to onboard partners
 </li>
 <li>
 Define and manage service-level agreements (SLAs), escalation protocols, and success KPIs
 
 
 </li>
 </ul>
 
 Go-to-market and performance tracking
 
 
 
 <ul>
 <li>
 Work closely with Marketing and Sales to launch campaign for new services, develop go-to-market plan
 </li>
 <li>
 Train sales and community teams and create essential collateral for new service offerings
 </li>
 <li>
 Collaborate with sales &amp; community teams to promote adoption of new services/ partners
 </li>
 <li>
 Independently lead senior-level meetings with functional heads of member companies to secure new business and gather feedback
 </li>
 <li>
 Create exhaustive business plan and set service-level sales goals based on member feedback
 </li>
 <li>
 Create systems to track key performance metrics (including uptake, partner performance, and customer satisfaction) with clear dashboards &amp; reports
 </li>
 <li>
 Analyze data to identify underperforming services and determine the root cause, making recommendations for improvement
 
 
 </li>
 </ul>
 
 Education And Desired Qualifications
 
 
 
 <ul>
 <li>
 7-8 years of experience in a business development, partnerships, or strategy role, preferably within a fast-paced, high-growth environment
 </li>
 <li>
 Proven track record of successfully launching new business lines or products from the 0-1 stage
 </li>
 <li>
 Demonstrated ability to independently lead senior-level meetings with internal and external stakeholders, including partners and business heads of member companies
 </li>
 <li>
 Strong problem-solving skills and an ability to navigate ambiguity and create structure in a new business
 </li>
 <li>
 Exceptional organizational skills with the ability to manage multiple workstreams simultaneously
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 A "hustler" mentality with a high level of drive, resourcefulness, and a focus on getting things done
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 Proficiency with data analysis tools to identify trends and inform strategic decisions
 
 
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 Equal Opportunity Employer
 
 
 
 WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.
 
 
 We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.
 
 
 Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you&rsquo;ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.
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Manager/Senior Manager, Strategy & Partnerships

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