senior operations manager

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
 
As Senior Operations Manager, You Will…
 
<ul>
<li>Ensure proper planning, staffing, and direction of operational functions</li>
<li>Review team performance daily to ensure optimal production is reached</li>
<li>Ensure proficient training and staff development is achieved across all teams</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Analyze reports and program data, highlighting Key Performance Indicators (KPIs)</li>
<li>Create action plans for continuous improvement</li>
<li>Ensure Service Level Agreements are met with optimum quality & service</li>
<li>Authorize and coordinate staffing schedule changes</li>
<li>Participate in partner calls and meetings</li>
</ul>
As Senior Operations Manager, You Have…
 
<ul>
<li>5 to 7 years of management experience in the call center industry</li>
<li>A post-secondary diploma or degree with a major in Business</li>
<li>Client relationship management experience</li>
<li>Experience with managing budgets and understanding statistics</li>
<li>Experience maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Above average organizational and time management skills</li>
<li>Ability to work under tight deadlines</li>
<li>Ability to implement change and innovation</li>
<li>Ability to communicate with various positions and departments</li>
</ul>

Senior Operations Manager

.Team JSB Business Services W.L.L

Job Summary: Team JSB Business Services W.L.L. is seeking a Senior Operations Manager to lead and optimize business service operations in Doha. This role is responsible for managing service delivery, improving operational efficiency, and ensuring high-quality client outcomes across multiple service lines. If you are a strong operational leader with experience in business services or corporate support functions, this is a key leadership opportunity.What you'll do:<ul><li>Oversee day-to-day operations across business service functions and client accounts</li><li>Develop and implement operational strategies to improve efficiency and service quality</li><li>Manage teams across administration, customer service, and service delivery units</li><li>Monitor KPIs, performance metrics, and operational outcomes</li><li>Ensure timely and accurate delivery of services to clients</li><li>Identify process improvements and implement best practices</li><li>Coordinate with sales and account management teams to support client growth</li><li>Manage budgets, resource planning, and operational costs</li><li>Handle escalations and ensure strong client satisfaction</li><li>Prepare reports and updates for senior management</li></ul>Requirements:<ul><li>Experience in operations management, business services, or service delivery</li><li>Strong leadership and team management skills</li><li>Ability to manage multiple departments and workflows</li><li>Strong problem-solving and organizational abilities</li><li>Excellent communication and stakeholder management skills</li><li>Ability to work in a fast-paced, client-focused environment</li><li>Analytical mindset with focus on performance and efficiency</li><li>Familiarity with CRM or operational systems is an advantage</li></ul>Why work with us:<ul><li>Join a growing business services company with diverse client portfolios</li><li>Opportunity to lead and improve multi-functional operations</li><li>Collaborative and professional work environment</li><li>Career growth into senior leadership roles</li><li>Competitive compensation aligned with industry standards</li></ul>الراتب المدفوع: QAR٢٠٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Operations Manager (Business Services)

Moto Argento Trading W.L.L.

Job Summary: Moto Argento Trading W.L.L. is seeking a Senior Operations Manager to lead and optimize automotive retail operations across sales, customer service, and after-sales support in Doha. This role is responsible for improving operational efficiency, enhancing customer experience, and driving business performance in a fast-paced automotive environment. If you are a strong operational leader with experience in automotive retail or dealership operations, this is an exciting leadership opportunity.What you'll do:<ul><li>Oversee daily automotive retail operations including showroom, sales support, and after-sales coordination</li><li>Lead and manage operational teams to ensure smooth workflow and service delivery</li><li>Develop and implement operational strategies to improve efficiency and profitability</li><li>Monitor sales operations, inventory coordination, and customer service performance</li><li>Ensure high standards of customer satisfaction and brand experience</li><li>Coordinate with service, logistics, and procurement teams to support business operations</li><li>Analyze KPIs, operational data, and sales trends to drive improvements</li><li>Manage operational budgets, staffing, and resource planning</li><li>Ensure compliance with company policies, safety standards, and retail procedures</li><li>Support business growth initiatives and process optimization projects</li></ul>Requirements:<ul><li>Experience in automotive retail, dealership operations, or business operations management</li><li>Strong leadership and team management abilities</li><li>Understanding of retail operations, customer service, and inventory coordination</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and organizational abilities</li><li>Ability to manage multiple departments and operational priorities</li><li>Customer-focused mindset with strong service orientation</li><li>Familiarity with automotive systems or dealership software is an advantage</li></ul>Why work with us:<ul><li>Join a growing automotive retail company in a competitive market</li><li>Opportunity to lead operational excellence and customer experience initiatives</li><li>Dynamic and performance-driven work environment</li><li>Career growth into senior retail or executive leadership roles</li><li>Competitive compensation aligned with industry standards</li></ul>Pay: QAR20,000.00 - QAR32,000.00 per monthWork Location: In person

Senior Operations Manager (Automotive Retail)

Mezzan Holding Company

Job Purpose:The Senior Operations Manager is responsible for contract-level governance, performance control, and strategic oversight of assigned contracts comprising multiple projects, ensuring alignment with contractual, financial, and operational objectives.The role provides a structured control layer above Operations Managers, driving consistent execution through them, strengthening financial discipline, client alignment, and compliance with company standards and all applicable statutory, regulatory, local authority, and certified management system requirements across all projects, while safeguarding operational integrity and mitigating commercial, operational, and regulatory risks, without direct involvement in day-to-day site execution.Responsibilities:<ul><li>Oversee multiple projects under a single contract through Operations Managers, ensuring alignment with contractual scope, KPIs, service standards, and financial targets.</li><li>Standardize governance frameworks, performance expectations, and reporting structures across projects.</li><li>Review and validate operational plans, manpower strategies, and cost structures; maintain consolidated performance visibility.</li><li>Monitor overall financial performance including revenue, costs, and margins.</li><li>Review payroll inputs and operational expenditures; validate financial assumptions and corrective actions.</li><li>Act as the primary point of contact for client representatives, ensuring alignment between expectations and service delivery.</li><li>Manage client concerns, drive timely resolution through Operations Managers, and serve as the first level of escalation.</li><li>Ensure compliance with statutory, regulatory, and management system requirements.</li><li>Oversee audit readiness, corrective action closure, and risk identification and mitigation.</li><li>Lead and guide Operations Managers to deliver performance and drive accountability for improvements.</li><li>Oversee workforce planning, organizational alignment, and HR governance, ensuring consistency in employee relations and disciplinary practices.</li><li>Validate reporting accuracy and performance submissions.</li><li>Review performance evaluations, support leadership development, and drive succession planning.</li></ul>Education &amp; Experience Required:<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or related field (required)</li><li>Master&rsquo;s Degree or equivalent (advantage)</li><li>Minimum 10&ndash;15 years of progressive experience within multi-site, operational, or contract-driven and compliance-driven environments, preferably in catering and food service.</li><li>Of which, at least 5&ndash;7 years in a senior managerial role with direct accountability for contract governance, multi-project oversight, client relationship management, financial performance, and operational alignment.</li><li>Comprehensive experience across contract lifecycle and operational governance.</li></ul>Application Question(s):<ul><li>Do you hold a Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or related field?</li><li>Do you have experience in catering, food service, or a similarly compliance-driven industry?</li><li>How many years of experience do you have managing multi-site or multi-project operations within a contract-driven environment?</li><li>What level of financial responsibility have you held (e.g., P&amp;L ownership, budget size, cost control)?</li><li>Do you have experience with statutory, regulatory, or audit compliance across multiple locations?</li></ul>Work Location: In person

Senior Operations Manager (Project-Based)

IT Multiverse Solutions LLC

Job Summary: We are seeking a Senior IT Operations Manager to join our team in Muscat, Oman. This role is ideal for a technology leader who can oversee IT infrastructure, ensure system reliability, and support business operations through efficient and secure technology management.You will play a key role in maintaining IT systems, improving operational performance, and supporting digital transformation initiatives across the organization.What you'll do:<ul><li>Oversee IT operations, infrastructure, and system performance</li><li>Ensure high availability, reliability, and security of IT systems</li><li>Manage servers, networks, cloud services, and IT support functions</li><li>Implement IT policies, procedures, and best practices</li><li>Monitor system performance and resolve technical issues</li><li>Support digital transformation and technology improvement projects</li><li>Coordinate with vendors and external IT service providers</li><li>Ensure cybersecurity standards and compliance requirements are met</li></ul>Requirements:<ul><li>Experience in IT operations, infrastructure, or systems management</li><li>Strong understanding of networks, servers, and cloud environments</li><li>Knowledge of IT security and system monitoring tools</li><li>Ability to manage IT projects and technical teams</li><li>Strong problem-solving and analytical skills</li><li>Good communication and coordination abilities</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred</li><li>Senior IT leadership experience is an advantage but not mandatory</li></ul>Why work with us:<ul><li>Opportunity to lead critical IT systems and infrastructure</li><li>Exposure to enterprise-level technology environments</li><li>Strong career growth and professional development opportunities</li><li>Collaborative and supportive work culture</li><li>Competitive compensation and long-term stability</li></ul>Job Type: PermanentPay: RO1,500.000 - RO3,200.000 per monthWork Location: In person

Senior IT Operations Manager

Nitanla Integrated Holdings

About the Role:Kuwait City is rapidly becoming a regional hub for modern business operations, and at Nitanla Integrated Holdings, we are building the systems that help companies scale with confidence. We believe operational excellence should be driven by data, efficiency, and strong leadership. We are looking for a Senior Revenue Operations Manager (m/f/d) who can lead and optimize our commercial operations strategy across multiple business units.You will not simply manage reports and dashboards; you will help shape how revenue teams operate, collaborate, and grow. You will work closely with executive leadership, sales, finance, and customer operations teams to create streamlined processes that improve performance and long term profitability.Why Work With Us?The Environment: Our office is located in the heart of Sharq Business District, surrounded by leading financial institutions and modern commercial towers. We offer a professional environment focused on collaboration, innovation, and career progression.Leadership Exposure: You will work directly with senior management and play an active role in strategic planning and operational decision making across the organization.Modern Systems: We invest in advanced CRM platforms, automation tools, and business intelligence systems that allow our teams to operate efficiently and make informed decisions.Career Growth: We support continuous development through leadership workshops, professional certifications, and regional business conferences across the Gulf market.Key Responsibilities:Revenue Operations Strategy: Develop and improve scalable operational processes that support sales growth, forecasting accuracy, and customer retention.Performance Optimization: Monitor KPIs, analyze operational data, and identify opportunities to improve efficiency and revenue generation across departments.Cross Functional Leadership: Collaborate with finance, sales, marketing, and customer success teams to ensure operational alignment and consistent business performance.Process Improvement: Lead initiatives focused on workflow automation, reporting optimization, and operational standardization across multiple business units.Team Leadership: Mentor and support operational analysts and coordinators while promoting a culture of accountability and continuous improvement.Stakeholder Reporting: Prepare executive level reports and present operational insights that support strategic business decisions.What We Are Looking For:Experience: 6+ years of experience in revenue operations, business operations, commercial strategy, or related leadership roles within large organizations.Leadership: Strong experience managing teams and coordinating cross functional operational initiatives.Technical Skills: Advanced knowledge of CRM systems, reporting platforms, forecasting tools, and business analytics software.Communication: Excellent English communication skills are required. Arabic language skills are considered an advantage for regional business coordination.Mindset: You are analytical, highly organized, and solution oriented. You understand how to balance operational efficiency with long term business growth.Pay: KD2,000.000 - KD2,700.000 per monthWork Location: In person

Senior Revenue Operations Manager

WeProcess Digital Operations LLC

About the RoleAt WeProcess Digital Operations LLC, we apply precision and efficiency to every data driven solution we deliver. We build scalable data operations systems that power enterprise decision making across finance ecommerce logistics and global platforms.We are looking for a Senior Data Operations Manager who can lead and optimize large scale data workflows and operational teams. You are not just managing processes you are building reliable data ecosystems that drive business performance.You will lead a team of analysts and data specialists ensuring accuracy efficiency and scalability across all data operations. You will act as the bridge between technical teams and business stakeholders translating data into actionable insights.Why Work With UsThe Environment Our office in Al Sadd Doha offers a professional and collaborative workspace designed for productivity and focus with access to key business hubsOperational Excellence We prioritize structured processes automation and continuous improvement You will work in a company that values efficiency and measurable resultsModern Tools and Systems We utilize advanced data platforms cloud tools and automation technologies to support high volume data operationsGrowth You will have opportunities to lead large scale projects mentor teams and expand your expertise in digital transformation and data operationsKey ResponsibilitiesData Operations Leadership Oversee daily data operations ensuring accuracy consistency and timely delivery across multiple business unitsProcess Optimization Design improve and automate workflows to increase efficiency and reduce manual workTeam Management Lead mentor and develop data analysts and operations staff Conduct performance reviews and support career growthData Quality and Governance Implement standards for data validation compliance and security across all systemsStakeholder Collaboration Work closely with internal teams and clients to understand data requirements and deliver actionable insightsReporting and Analytics Develop dashboards and reports that support strategic decision making and operational performance trackingWhat We Are Looking ForExperience 6 plus years in data operations data management or business analytics with at least 2 years in a leadership roleTechnical Skills Strong experience with data tools such as SQL Excel BI tools and cloud based platformsProcess Mindset Proven ability to design and improve operational workflows in high volume environmentsLeadership Experience managing teams and driving performance in a structured operations environmentCommunication Skills Ability to present data insights clearly to both technical and non technical stakeholdersMindset Detail oriented analytical and focused on continuous improvement and operational excellencePay: QAR14,000.00 - QAR20,000.00 per monthWork Location: In person

Senior Data Operations Manager

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