senior operations manager

KAYinvest

<p><b>Job Description: Senior Operations Manager &ndash; Holiday Inn</b></p><p><b>Position Title:</b> Senior Operations Manager<br/><b>Department:</b> Operations<br/><b>Reports To:</b> General Manager<br/><b>Location:</b> Holiday Inn (UAE)</p><p><b>Position Summary</b></p><p>The Senior Operations Manager oversees the daily hotel operations to ensure exceptional guest experience, operational efficiency, and compliance with IHG and Holiday Inn brand standards. This role manages key operational departments such as Front Office, Housekeeping, F&amp;B, and Engineering while supporting financial performance, staff development, and guest satisfaction.</p><p><b>Key Responsibilities1. Operational Leadership</b></p><ul><li>Oversee daily operations across all hotel departments to ensure smooth, efficient, and high-quality service delivery.</li><li>Ensure compliance with Holiday Inn and IHG brand standards, SOPs, safety protocols, and hygiene requirements.</li><li>Monitor guest service scores and implement action plans to improve guest satisfaction.</li></ul><p><b>2. Guest Experience Management</b></p><ul><li>Address guest concerns and complaints professionally and promptly.</li><li>Ensure service excellence is consistently delivered across all touchpoints.</li><li>Conduct regular quality checks in guest rooms, public areas, and F&amp;B outlets.</li></ul><p><b>3. Financial &amp; Business Performance</b></p><ul><li>Assist the General Manager in budgeting, cost control, and financial analysis.</li><li>Monitor departmental expenses and ensure cost-effective operations.</li><li>Support revenue-generating initiatives and upselling programs across departments.</li></ul><p><b>4. Staff Management &amp; Training</b></p><ul><li>Lead, motivate, and mentor department heads and frontline staff.</li><li>Conduct performance reviews and promote a culture of continuous improvement.</li><li>Coordinate training programs to enhance staff skills and maintain service standards.</li></ul><p><b>5. Safety, Security &amp; Compliance</b></p><ul><li>Ensure compliance with local regulations, health &amp; safety standards, and IHG policies.</li><li>Oversee maintenance, fire safety systems, and emergency response procedures.</li><li>Work closely with the Chief Engineer on preventive maintenance schedules.</li></ul><p><b>6. Coordination &amp; Communication</b></p><ul><li>Act as the main point of contact between the General Manager and department heads.</li><li>Conduct daily operational briefings and weekly strategy meetings.</li><li>Collaborate with Sales, HR, Finance, and other support functions on operational requirements.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>Minimum <b>8&ndash;10 years</b> hotel experience, with at least <b>3&ndash;5 years in an Operations Manager or equivalent leadership role</b>.</li><li>Strong knowledge of IHG / Holiday Inn brand standards preferred.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proven track record in guest satisfaction, staff management, and operational excellence.</li><li>Flexible to work in a fast-paced, 24/7 hotel environment.</li></ul><p><b>Core Competencies</b></p><ul><li>Leadership &amp; People Management</li><li>Guest Service Excellence</li><li>Financial Acumen</li><li>Operational Efficiency</li><li>Decision-Making</li><li>Crisis &amp; Complaint Handling</li><li>Cross-Department Collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: AED9,000.00 - AED10,000.00 per month</p>

Senior Operations Manager

Guildhall

The Role
<br>We are seeking a highly experienced Senior Operations Manager to take full ownership of operational strategy, performance, and execution for a fast-growing online retail / e-commerce platform expanding into the UAE market. This leadership role is pivotal in shaping the operational foundation, driving scalability, and ensuring seamless end-to-end customer experience during a major phase of regional growth. Key Responsibilities: - Provide strategic leadership across all operational domains, including order lifecycle management, logistics, supply chain, customer service, and vendor operations. - Architect and implement robust operational frameworks, processes, and SOPs that support large-scale growth and operational excellence. - Lead, inspire, and develop high-performing teams across multiple functions, ensuring alignment with organizational goals and performance standards. - Oversee operational P&L elements, budget planning, forecasting, and resource optimization. - Establish, track, and continuously refine key performance metrics to ensure operational efficiency, service quality, and customer satisfaction. - Partner closely with executive leadership to drive strategic initiatives, market expansion plans, and business transformation projects. - Strengthen end-to-end supply chain capabilities, optimize inventory flow, and enhance last-mile delivery performance. - Identify operational risks, implement mitigation strategies, and drive long-term solutions that improve productivity and resilience. - Champion the adoption of new technologies, digital tools, and automation to elevate operational performance. - Ensure compliance with UAE regulations, industry standards, and best practices in e-commerce operations.
<br><br>
Requirements
<br><ul>
<li>7+ years of proven experience in senior operations roles within e-commerce or online retail. - Strong command of UAE’s digital commerce landscape, customer behaviour, and logistics ecosystem. - A natural leader who thrives in fast-paced, high-growth environments. - Skilled in scaling operations, building teams, and establishing structure in evolving businesses. - Excellent communicator with strong stakeholder management capability. - Must be fluent in English and Arabic - Currently based in the UAE</li>
</ul>
About the company
<br>Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific. Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services. Guildhall is the partner of choice.

ABM Industries Inc.

<div><p>The Senior Operations Manager is dedicated to one large, national strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM&rsquo;s service category. This position will provide both hands on and strategic direction and leadership for all fulfillment centers in Southeast areas including but not limited to WI, IL (11 states total). This is a full-time, salaried / exempt position requiring 75% travel from your local airport to the Southeastern USA Region. The role reports to the Director for the region.</p><br>
<p></p>
<p><b>
Annual Salary: $110,000.00 US Dollars</b><br>
<i>The pay listed is the salary for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.</i></p>
<p><b>
Benefit Information:</b></p>
<p>
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management</p>
<p>
<b>Key job responsibilities:</b>
</p><ul><li>Oversee operations and performance management of all ABM activity in client Fulfillment Centers.</li>
<li>Develop the operating standards and metrics for the ABM Program at all client Fulfillment Centers.</li>
<li>Enable the Senior Operations Managers to implement, inspect and enforce the standards with a goal of &ldquo;Zero Defect&rdquo;</li>
<li>Partner with the Sr. Manager for Specialty Operations to:
<ul><li>enable consistent ABM program performance across all client site types,</li>
<li>enable consistent communication to ABM field operations across all client site types, and</li>
<li>enable National Operations Mangers to address ABM performance issues in all client site types in their assigned territory</li>
</ul></li><li>Partner with the Director of Leadership Development to identify, train, assess and develop ABM Project Managers, Sr. Project Managers and Manager of Operations working in the client environment</li>
<li>Partner with the Business Operations Manager to:
<ul><li>develop client-specific metrics and reporting that will be used to drive Continuous Improvement of ABM&rsquo;s performance; and</li>
<li>ensure ABM pricing proposals for fulfillment centers are delivered on time, with high levels of accuracy and market-competitive rates</li>
<li>take action based on the daily, weekly and monthly reports developed by the ABM Operations Analysts</li>
<li>ensure ABM Accounts Receivables for Fulfillment Centers are managed with urgency</li>
</ul></li><li>Act as the second point of escalation for client Category Management regarding ABM operational performance in client Fulfillment Centers</li>
<li>Identify implementable opportunities to reduce ABM overhead expense across the fulfillment center portfolio</li>
<li>Act as an operations and account management consultant to ABM colleagues around the country working with this key account. Enable local teams to prepare, successfully implement and manage our services.</li>
<li>Oversee and monitor safety and security protocols for our processes and ultimately for our employees. Ensure proper training is conducted on the training schedule provided by our Health, Safety and Security department.</li>
<li>Drive the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.</li>
<li>Ensure that all processes and procedures are consistent across all sites and maintain the documented process and training materials. Audit assigned locations regularly to ensure standard operating procedures are being adhered to.
</li><li>Drive Visual Controls, and Standard Work best practices in Warehouse Service Operations.</li>
<li>Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to executive leadership as necessary.</li>
<li>Provide strategic oversight and guide teams to identify, recommend and implement changes to improve productivity and reduce cost and waste. Analyze key metrics for each fulfillment center and ensure established goals are met in the areas of performance, quality, safety, Client satisfaction, budgetary plan, etc.</li>
<li>Challenge the current business process and direct management to eliminate waste by reducing non value-added activities.</li>
<li>Mentor leaders who thoroughly understand the work; live the philosophy of the Company and teach this philosophy to others. Encourage a culture that stops to fix problems, get quality right the first time and systematically solve root cause problems.</li>
<li>Work directly with and challenge other management and employees within the organization to identify problems. Assist colleagues in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth, retention and Client satisfaction.</li>
<li>Initiate, coordinate and oversee major projects across fulfillment centers, including startup training etc.</li>
<li>Oversee and evaluate equipment and facilities maintenance program to ensure quality as well as operational efficiency.</li>
<li>Participate in and contribute to site performance reviews and recommend employee training and skill development activities.</li>
<li>Communicate company and portfolio issues and goals. Facilitate regular portfolio review and planning calls.</li>
<li>Other duties or projects as assigned.</li>
</ul><p><b>Minimum Requirements:</b>
</p><ul><li>4+ years of distribution and/or fulfillment center experience, required</li>
<li>Ability to accomplish goals through others</li>
<li>Ability to improve processes</li>
<li>Ability to lead and influence people</li>
<li>Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment</li>
<li>Analytical and problem solving skills</li>
<li>Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers</li>
<li>Effective conflict resolution and negotiation skills</li>
<li>Effective time management and organizational skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Handle multiple projects simultaneously within established time constraints</li>
<li>Maintain confidentiality</li>
<li>Perform under strong demands in a fast-paced environment</li>
<li>Proficient computer skills, including experience with Microsoft Office Suite, internet</li>
<li>Respond professionally in situations with difficult employee/vendor/Client issues or inquiries</li>
<li>Strong attention to detail</li>
<li>Work independently as well as in a team environment</li>
<li>Work professionally with Client and co-workers, treating both with enthusiasm and respect</li>
<li>Working knowledge of continuous improvement</li>
<li>Domestic travel over 75% anticipated</li>
<li>As needed while at the client sites, there will be significant amounts of walking, handling pallet jack equipment, cleaning</li>
</ul><p>This is a full-time, salaried / exempt position requiring 100% travel from your local airport to the Southeastern USA Region.
</p><p>The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
</p><p>#350
</p><p></p><div>
<b>About Us</b>
<br>
<br>
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
<br>
<br>
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
<br>
<br>
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
<br>
<br>
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
<br>
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div><p></p>

Careem

<div>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 <br/>
 <br/>
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 <br/>
 <br/>
 <strong>
  <em>
   We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 As a Senior Operations Manager, you&rsquo;ll own the operations for our dark stores within an area, including building and leading our store teams, developing and improving operational processes, and feeding strategic inputs up to our central teams. This is a unique role with the opportunity to create genuine impact for the lives of everyday people in our region. We&rsquo;re looking for someone who is an operational wizard and can construct processes, from the ground up, which bring order to the chaos of a fast moving and dynamic business. Our ideal candidate is someone with a strong set of fundamental business skills - analytical ability, business acumen, strong communication, project management and team leadership.
 <br/>
 <br/>
 <ul>
  <li>
   Store Operations: Own operational performance for all dark stores within your region. Analyze store performance and determine how we drive sales while nailing user experience. Balance your time between analytical and strategic thinking, and on-ground operations. Be willing to lend an extra hand to the store teams as necessary.
  </li>
  <li>
   Develop &amp; Optimize Processes: Monitor service experience and health, and in-store operations and challenges, to identify the biggest operational gaps, inefficiencies, and risks, and drive solutions in collaboration with various teams as required. To do so, you need to interpret and transform data into insights and break down operational and logistical problem statements to form tangible action plans. Scale this impact across markets by defining and driving implementation of best practices.
  </li>
  <li>
   Lead Teams: Hire, develop and motivate a team of dark store supervisors across cities.
  </li>
  <li>
   Product Development: Keep a keen eye out for new features to improve our operations and users' experience. Partner closely with Product Managers to understand and align the roadmap and individual features with business strategy commercial realities. Act to unblock any challenges to keep us moving at pace.
  </li>
  <li>
   Program/Project Management: Be a resourceful, go-getting multitasker, supporting or driving large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
  </li>
  <li>
   Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships. You will be the point person for your stores across various teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need
  <br/>
  <br/>
 </strong>
 Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose.
 <br/>
 <br/>
 <ul>
  <li>
   Relevant and proven experience in tech, operations, consulting, business intelligence, PMO and/or strategy. Ideally coming from a start-up background.
  </li>
  <li>
   Solid stakeholder management and communication skills with exposure to senior partners, cross-functional teams and global teams
  </li>
  <li>
   Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.
  </li>
  <li>
   Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues
  </li>
  <li>
   Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  </li>
  <li>
   Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  </li>
  <li>
   Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
  </li>
  <li>
   Willingness to travel - you may support dark stores across various cities or countries.
  </li>
  <li>
   Urdu or Arabic proficiency is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;ll Provide You
  <br/>
  <br/>
 </strong>
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 <br/>
 <br/>
 <ul>
  <li>
   Work and learn from great minds by joining a community of inspiring colleagues.
  </li>
  <li>
   Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  </li>
  <li>
   Explore new opportunities to learn and grow every day.
  </li>
  <li>
   Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  </li>
  <li>
   Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
  </li>
 </ul>
</div>


Senior Operations Manager- Careem Market

<div><div><p>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.<br>
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</p>
<p><b><i>
We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</i></b></p></div><p></p><div>
<p><b>
About the team</b></p>
<p>
Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.</p>
<p><b>
What you&rsquo;ll do</b></p>
<p>
As a Senior Operations Manager, you&rsquo;ll own the operations for our dark stores within an area, including building and leading our store teams, developing and improving operational processes, and feeding strategic inputs up to our central teams. This is a unique role with the opportunity to create genuine impact for the lives of everyday people in our region. We&rsquo;re looking for someone who is an operational wizard and can construct processes, from the ground up, which bring order to the chaos of a fast moving and dynamic business. Our ideal candidate is someone with a strong set of fundamental business skills - analytical ability, business acumen, strong communication, project management and team leadership.</p>
<div>
<ul><li><b>Store Operations:</b> Own operational performance for all dark stores within your region. Analyze store performance and determine how we drive sales while nailing user experience. Balance your time between analytical and strategic thinking, and on-ground operations. Be willing to lend an extra hand to the store teams as necessary.</li></ul>
<ul><li>Develop &amp; <b>Optimize</b> Processes: Monitor service experience and health, and in-store operations and challenges, to identify the biggest operational gaps, inefficiencies, and risks, and drive solutions in collaboration with various teams as required. To do so, you need to interpret and transform data into insights and break down operational and logistical problem statements to form tangible action plans. Scale this impact across markets by defining and driving implementation of best practices.</li></ul>
<ul><li><b>Lead Teams:</b> Hire, develop and motivate a team of dark store supervisors across cities.</li></ul>
<ul><li><b>Product Development:</b> Keep a keen eye out for new features to improve our operations and users' experience. Partner closely with Product Managers to understand and align the roadmap and individual features with business strategy commercial realities. Act to unblock any challenges to keep us moving at pace.</li></ul>
<ul><li><b>Program/Project Management</b>: Be a resourceful, go-getting multitasker, supporting or driving large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)</li></ul>
<ul><li><b>Develop Relationships</b>: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships. You will be the point person for your stores across various teams.</li></ul>
</div>
<p><b>What you&rsquo;ll need</b></p>
<p>
Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose.</p>
<ul>
<li>Relevant and proven experience in tech, operations, consulting, business intelligence, PMO and/or strategy. Ideally coming from a start-up background.</li>
<li>Solid stakeholder management and communication skills with exposure to senior partners, cross-functional teams and global teams</li>
<li>Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.</li>
<li>Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues</li>
<li>Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well</li>
<li>Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role</li>
<li>Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away</li>
<li>Willingness to travel - you may support dark stores across various cities or countries.</li>
<li>Urdu or Arabic proficiency is a plus</li>
</ul>
<p><b>What we&rsquo;ll provide you</b></p>
<p>
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div><p></p>

Foundever

<div>
 <strong>
  <strong>
   About Us
   <br/>
   <br/>
  </strong>
 </strong>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 <br/>
 <br/>
 Join Foundever as We Expand in Luxor! 🚀
 <br/>
 <br/>
 <strong>
  #Foundever
 </strong>
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 <br/>
 <br/>
 As a global leader in customer experience,
 <strong>
  #Foundever
 </strong>
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 <br/>
 <br/>
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 <br/>
 <br/>
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 <br/>
 <br/>
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 <br/>
 <br/>
 Be the leader who sets the standard. Be part of our expansion!
 <br/>
 <br/>
 <strong>
  <strong>
   Primary Job Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   Summary of Primary Job Responsibilities
  </strong>
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
  </li>
  <li>
   Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
  </li>
  <li>
   Line management responsibility for Client Operations Managers.
  </li>
  <li>
   Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
  </li>
  <li>
   Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
  </li>
  <li>
   Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
  </li>
  <li>
   Management of any campaign migration or new business implementation for the Client.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Long Description
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
  </li>
  <li>
   Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
  </li>
  <li>
   Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
  </li>
  <li>
   Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
  </li>
  <li>
   Ensure integrity and accuracy of financial reporting and analysis on client level
  </li>
  <li>
   Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
  </li>
  <li>
   Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Long Description
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
  </li>
  <li>
   Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
  </li>
  <li>
   Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
  </li>
  <li>
   Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
  </li>
  <li>
   Co-ordination of responses to any client change control requests.
  </li>
  <li>
   Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
  </li>
  <li>
   Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
  </li>
  <li>
   Management of any client escalations relating to the Operational team&rsquo;s performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Short Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work Location : Luxor
  </li>
  <li>
   English Proficiency of C1, with a second language being a plus.
  </li>
  <li>
   7 - 10 years of experience in the call center industry.
  </li>
  <li>
   Proven 3 -year experience as an operations Manager or equivalent title is a must
  </li>
  <li>
   US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
  </li>
  <li>
   Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
  </li>
  <li>
   P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
  </li>
  <li>
   Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
  </li>
  <li>
   Six Sigma (Green Belt or Black Belt)
  </li>
  <li>
   Lean Management
  </li>
  <li>
   Outliers Management Certification
  </li>
  <li>
   PMP (Project Management Professional)
  </li>
  <li>
   COPC Certification
  </li>
 </ul>
</div>


Senior Operations Manager - Luxor Based

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div><br>
<div></div>
<div>
Join Foundever as We Expand in Luxor!   </div><br>
<div></div>
<div><b>
#Foundever</b> is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.</div>
<div>
As a global leader in customer experience, <b>#Foundever</b> is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.</div>
<div>
With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.</div>
<div>
We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.</div>
<div>
If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.</div>
<div>
Be the leader who sets the standard. Be part of our expansion!</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><p><b>
Summary of Primary Job Responsibilities</b>:</p>
<ul>
<li>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
</li><li>Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
</li><li>Line management responsibility for Client Operations Managers.</li>
<li>Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.</li>
<li>Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
</li><li>Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.</li>
<li>Management of any campaign migration or new business implementation for the Client.
</li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li>Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
</li><li>Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
</li><li>Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
</li><li>Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
</li><li>Ensure integrity and accuracy of financial reporting and analysis on client level</li>
<li>Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;</li>
<li>Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</li>
</ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
</li><li>Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
</li><li>Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.</li>
<li>Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li><li>Co-ordination of responses to any client change control requests.
</li><li>Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
</li><li>Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
</li><li>Management of any client escalations relating to the Operational team&rsquo;s performance.
</li></ul></div></div><div><div><div>Short Description</div>
</div><div><div><b>
Requirements:</b></div>
<ul>
<li><b>Work Location : Luxor</b></li>
<li><b>English Proficiency of C1, with a second language being a plus.</b></li>
<li><b>7 - 10 years of experience in the call center industry.</b></li>
<li><b>Proven 3 -year experience as an operations Manager or equivalent title is a must</b></li>
<li><b>US Account Experience</b> &ndash; <b>Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST</b></li>
<li><b>Multi-Team Management</b> &ndash; Experience managing <b>multiple teams and operations managers</b> (overseeing at least 300 to 500 FTEs).</li>
<li><b>P&amp;L and Financial Acumen</b> &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.</li>
<li><b>Client &amp; Stakeholder Management</b> &ndash; Experience in <b>client negotiations, QBRs, and strategic partnerships</b>.</li>
<li><b>Six Sigma (Green Belt or Black Belt)</b></li>
<li><b>Lean Management</b></li>
<li><b>Outliers Management Certification</b></li>
<li><b>PMP (Project Management Professional)</b></li>
<li><b>COPC Certification</b></li>
</ul></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

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