senior operations manager

Lensa

<div>
 Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Wayfair. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
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 Senior Operations Manager
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 We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer&rsquo;s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We&rsquo;ve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team &ndash; your professional home awaits you at Wayfair! This leader must be available to work until 10pm.
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 What You'll Do
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   Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
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   Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations
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   Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
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   Command a strong senior presence, lead and build a team of high performing operations managers &amp; operations supervisors
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   Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
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   Partner closely with a variety of groups company- wide, including transportation, network management, S&amp;OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects
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   Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
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   Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
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   Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
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   Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
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   Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
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   Regularly communicate performance trends and improvements to the organization
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 What You'll Need
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   5+ years of e-commerce, supply chain, operations, or logistics experience.
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   Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
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   Demonstrated passion and continued focus of safety as a value rather than just a priority
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   Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
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   Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
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   Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
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   Able to hit the ground running &ndash; a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
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   Demonstrated leadership in building a culture of Continuous Improvement for process and operations
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   Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
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   Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
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   Extremely organized, meticulous and detailed oriented
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 Assistance for Individuals with Disabilities
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 Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
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 Need Technical Assistance?
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 <br/>
 For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
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 <strong>
  About Wayfair Inc.
  <br/>
  <br/>
 </strong>
 Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.
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 No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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 Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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 If you have questions about this posting, please contact support@lensa.com
</div>


Senior Operations Manager

Deliveroo

<div>
 Senior Operations Manager, Rider Performance (Middle East)
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 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is the heart of Deliveroo&mdash;ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand&mdash;this is the team for you.
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 We&rsquo;re looking for a
 <strong>
  Senior Operations Manager, Rider Performance
 </strong>
 to join our
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  Middle East
 </strong>
 team. Reporting to the Director of Operations (Middle East), you will be responsible for building the frameworks and systems that ensure our rider network in the UAE, Kuwait, and Qatar operates at an elite level while helping riders optimise their earnings.
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 Get to know our Operations team &mdash; what drives us, how we work, and what you can expect.
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 What You&rsquo;ll Be Doing
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 You&rsquo;ll be joining the
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  Middle East Rider Operations
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 team. Operating in a hyper-growth environment, you will solve complex logistics problems by leveraging data to ensure we always have the best-performing riders on the road.
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  Here&rsquo;s What Your Day-to-day Might Look Like
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   Framework Development: Build effective, scalable, and efficient systems to centralise and manage rider performance across three distinct Middle Eastern markets.
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   Strategic Resource Allocation: Design and recommend incentive strategies and resource plans to tackle specific performance gaps or network health issues.
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   Performance Tracking: Monitor key metrics and "unusual" data trends, conducting deep-dives to uncover root causes and preserve the health of the logistics network.
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   Budget Management: Work closely with the wider Rider Ops team to ensure performance initiatives and incentive structures operate within defined budgets.
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   Stakeholder Reporting: Provide regular, concise, and high-impact updates on rider performance to senior leadership and global HQ teams.
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   Cross-Functional Collaboration: Partner with HQ Ops, Product, and Tech to implement new features or tools that improve the experience for riders, restaurants, and customers.
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  </li>
 </ul>
 What You&rsquo;ll Need to Thrive
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 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
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   Analytical Mastery: 6+ years of experience in data analytics, consulting, or engineering. You are highly comfortable with large datasets and proficient in SQL and Python.
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   Problem-Solving Grit: A proven track record of solving tough, complex problems in a high-growth startup or similar fast-paced environment.
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   Ownership Mindset: You take full responsibility for your area, demonstrating the curiosity to diagnose unusual outcomes and the drive to fix them.
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   Process Engineering: Experience building scalable tools and structured change methodologies; you enjoy working in and refining process-driven environments.
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   Communication &amp; Influence: Excellent stakeholder management skills, with the ability to translate complex data into clear strategic recommendations.
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   Agility: Comfortable handling multiple high-priority workstreams simultaneously, both individually and as part of a regional team.
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  </li>
 </ul>
 Why Join Us?
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 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
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 🔧
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  Make a visible impact every day
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  <br/>
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 Your work directly improves experiences for customers, partners and riders.
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  Learn fast in an entrepreneurial environment
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 Work close to the market with autonomy, pace and real responsibility.
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 🧠
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  Build a career, not just a role
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 </strong>
 Stretch yourself, develop new skills and grow as the business evolves.
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 🌎
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  Deliver together in an inclusive culture
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  <br/>
 </strong>
 Collaborative, values-driven teams that support how you work best.
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 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
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 Our Global Structure
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 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
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 Diversity, Equity and Inclusion
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 <br/>
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
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 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
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 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
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 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>


Senior Operations Manager - Rider Performance

Applied Research Associates, Inc

<div><p>The Mission Concepts and Capabilities (MCC) Division of Applied Research Associates, Inc. (ARA) is seeking to contingently hire a motivated, energetic, and experienced Senior Operations Manager to serve as the On-Site Task Lead for ARA&rsquo;s effort supporting the Assistant Secretary of War for Critical Technologies (OASW(CT)). The successful candidate will serve as the Senior Operations Manager leading a large task order supporting and coordinating with the OASW(CT) Principal Directors and support staff overseeing Critical Technology Areas, including Scaled Directed Energy (SCADE), Scaled Hypersonics (SHY), Integrated Sensing &amp; Cyber (IS&amp;C), Space Technology, Energy Resilience, Applied Artificial Intelligence (AAI), Trusted &amp; Assured Microelectronics (T&amp;AM), Technology Innovation, Strategic Intelligence and Analysis, Nuclear Command, Control &amp; Communications (NC3), Biomanufacturing (BIO), Contested Logistics Technologies (LOG), and Quantum and Battlefield Information Dominance (Q-BID).</p><br>
<p></p><p>The Senior Operations Manager will be responsible for leading ARA operations management support to the OASW(CT) front office for senior OASW(CT) leadership. This support will include continuous process improvement, mapping and tracking workflows, facilitating interdepartmental communication, and allocating resources necessary for the timely completion of all tasks and assignments. The Senior Operations Manager must be proficient in interfacing, communicating, and collaborating with government personnel at all levels (e.g., action officer to senior leader, civilian and military).</p>
<p>This position is contingent upon ARA winning the Critical Technologies task order, customer acceptance of the successful candidate&rsquo;s resume, and security clearance verification. We expect contract award in the first quarter of calendar year 2026.</p>
<p><b>Essential Functions:</b></p>
<ul><li>Lead on-site program and operations support, conducting frequent and effective communication and coordination across internal OASW(CT) offices and external organizations to ensure success</li>
<li>Manage and allocate staff resources, de-conflicting priorities and ensuring timely completion of OASW(CT) tasks</li>
<li>Facilitate continuous process improvement, mapping and tracking workflows to maximize efficiency</li>
<li>Deliver high-quality read-aheads, briefings, and correspondence on time, ensuring accuracy and senior-leader readiness</li>
<li>Manage the Correspondence and Task Management System (CATMS) and related tools to track and ensure timely completion of all taskers</li>
<li>Maintain workforce stability and on-site coverage, coordinating schedules to ensure continuous operational support</li>
<li>Organize and store work products per government policy, supporting OASW(CT) knowledge-management practices</li>
</ul><p><b>Required Qualifications:</b></p>
<ul><li>Bachelor and Master&rsquo;s degree in a relevant discipline from an accredited college or university</li>
<li>Top Secret security clearance with SCI eligibility</li>
<li>10 years of relevant Program or Project Management experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong leadership abilities</li></ul><br>
<p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Strong technical foundation with the ability to grasp diverse DoD technologies and communicate effectively with stakeholders</li>
<li>Experience working with task management software systems such as CATMS or the Task Management Tool (TMT)</li>
<li>Recent OASW(CT) experience as Government employee or contractor</li></ul><br>
<p></p><p><b>COMPANY INFORMATION:</b></p>
<p>Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2000 professionals. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.</p>
<p>At ARA, employees are our greatest assets. The corporation realizes that employee ownership fosters greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees are eligible for contributions which not only add to the company&rsquo;s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, &ldquo;Engineering and Science for Fun and Profit&rdquo; sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please visit our website at www.ara.com.</p><br>
<p></p><p>Please apply at www.careers.ara.com for the <b>Critical Technologies Operations Manager</b> position.</p><h4 class="jobSectionHeader"><b>
Experience</b></h4>
Required<ul><li>
10 - 12 years: Relevant Program or Project Management experience</li></ul>
<h4 class="jobSectionHeader"><b>Education</b></h4>
Required<ul><li>
Bachelors or better</li></ul>
Preferred<ul><li>
Masters or better</li></ul>
<h4 class="jobSectionHeader"><b>Behaviors</b></h4>
Required<ul><li>
Team Player: Works well as a member of a group</li><li>
Leader: Inspires teammates to follow them</li><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li></ul>
<h4 class="jobSectionHeader"><b>Motivations</b></h4>
Required<ul><li>
Job Security: Inspired to perform well by the knowledge that your job is safe</li><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li></ul>
<p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Critical Technologies Operations Manager

US Mobile

<div><div><div>At US Mobile, we&rsquo;re building the next-generation Super Carrier, a carrier that&rsquo;s deeply innovative, user-centric, and obsessively focused on making connectivity simpler, smarter, and more accessible. We envision a future where flexibility and transparency are the new norms, and our mission is to deliver a seamless mobile experience that transforms how people think about telecom.</div><div>
We&rsquo;re one of the fastest-growing organizations in the tech space with a young workforce that operates like a high-value tech company.</div><div><b>
Role Overview</b></div><div>
As a senior manager, you&rsquo;ll join the leadership team overseeing 500+ people. This is a diverse role that moves fast and requires adaptability, creative problem-solving, and the ability to thrive in a dynamic environment.</div><div>
We are looking for a senior manager to lead people processes, automation and employee experience across the organization. The role will focus on building scalable, efficient and employee friendly people operations while ensuring accuracy, compliance and consistency.</div><div><b>
Key Responsibilities</b></div><div>
Own and continuously improve end to end people operations including onboarding, employee lifecycle, payroll and exits.</div><div>
Drive process automation and system optimization across HR workflows to improve efficiency and accuracy.</div><div>
Lead payroll operations, ensuring timeliness, compliance and zero error execution.</div><div>
Enhance employee experience by simplifying processes and improving employee touchpoints.</div><div>
Partner with leadership to support workforce needs and policy execution.</div><div>
Establish clear SOPs, controls and operational KPIs for people operations.</div><div><b>
Key Requirements</b></div><div>
A Bachelor's degree in Human Resources, Business Administration or a closely related discipline is required.</div><div>
Strong People/HR Operations experience including managing high-volume employee lifecycles.</div><div>
Strong exposure to process automation, HR systems and payroll management.</div><div>
Experience operating in scale or high growth environments.</div><div>
High attention to detail, strong execution mindset and stakeholder management</div><div><b>
What US Mobile Offers</b></div><div>
Market Competitive Salary ranging from 400k to 850k depending on experience</div><div>
Comprehensive Health Coverage</div><div>
Meal and Travel Allowance</div><div>
Vibrant Start Up Culture</div></div>
<div><div>We value impact over tenure, so whether you&rsquo;re early in your career with proven results or a seasoned professional with deep expertise, we want to hear from you.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Manager – People Operations

Abacus Outsourcing

<p>Abacus is seeking a highly experienced <b>Senior Manager Operations</b> with strong <b>fintech and financial services contact center experience</b> to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.</p><p><b>Key Responsibilities</b></p><ul><li>Lead end-to-end contact center operations supporting <b>fintech, digital banking, payments, or financial services customers</b> across voice and digital channels.</li><li>Ensure consistent achievement of <b>SLAs, KPIs, CSAT, quality, and regulatory compliance standards</b> (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive <b>workforce planning, productivity optimization, and performance management</b> in high-volume environments.</li><li>Act as a senior escalation point for <b>clients, regulators (where applicable), and internal stakeholders</b>.</li><li>Lead <b>continuous improvement and automation initiatives</b> to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to <b>data privacy, fraud prevention, and information security policies</b>.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li><b>7&ndash;10+ years of experience</b> in <b>fintech, digital banking, financial services BPO, or regulated contact center operations</b>.</li><li>Strong exposure to <b>SLA-driven, compliance-heavy customer support environments</b>.</li><li>Proven leadership experience managing <b>large, multi-layered operational teams</b>.</li><li>Solid understanding of <b>financial products, customer verification processes, dispute handling, and transaction support</b>.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul><p><b>Benefits</b></p><ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul><p>Job Type: Full-time</p><p>Pay: Rs250,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

Senior Manager Operations – Call Center (Fintech/BPO)

McDermott

<div><p><b>Job Overview:
</b></p><p>The Senior Quality Ops Tech completes a variety of Operations assignments as needed and can complete work with a limited degree of supervision. They are an informal resource for colleagues with less Operations experience. The Senior Quality Ops Tech has developed proficiency in various analytical processes or procedures to carry out assigned tasks. They provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures. They directly impact the quality of the work of the team.
<br>
<br>
This position is responsible to coordinate Source Inspection Activities on the project.</p></div>
<br><div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
<br>
<br>
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
<br><div><p><b>Key Tasks and Responsibilities:
</b></p><ul><li>Report daily activities to supervisors throughout the project to help ensure any deficiencies are addressed accordingly
</li><li>Liaise with Assurance Specialist &mdash; Projects, Procurement Coordinator, TPI agencies, Expeditor, Supplier Inspector, Client, Certifying Authority, Package Manager, Engineering, Supply Chain Inspection Manager, PQM
</li><li>Responsible for Issuance of notification of inspection to the Client and the assigned inspector
</li><li>Ensure that all documents are approved before scheduling any Final Inspection or FA T and NCR//TQ/ etc., are closed as well
</li><li>Assist supervision in determining product conformity to customer specifications through independent inspections, daily surveillances, and tests by the Project Quality Plan
</li><li>Identify non-conformity for rectification and ensure final resolution
</li><li>Assist supervision in appraising product quality to determine conformity and non-conformity in accordance with the approved drawings and inspection &amp; test plan
</li><li>Ensure all inspection results are to be documented, and if non-conformity exists, raise documentation to establish corrective action
</li><li>Assist supervision in coordinating the interface with operations, Certifying Authority, Client, Job Sharing, personnel, and subcontractor, assuring the conformity to project specifications
</li><li>Assist supervision in performing field inspections by project specifications and scope of work as noted within the Project Quality Plan/ITPs
</li><li>Assist supervision in confirming adherence to applicable procedures and plans by effective audit and surveillance</li></ul></div>
<br><div><p><b>Essential Qualifications and Education:
</b></p><ul><li>High school diploma or degree in relevant field of study
</li><li>5+ years in quality-related discipline
</li><li>Proficient with computers and Microsoft programs such as Word, Excel, and Outlook
</li></ul><p>#LI-JG2</p></div>

Senior Quality Ops Tech

Bluegrass Supply Chain

<div>Description:
<p><b>
Manager of Operations Excellence</b></p><p><b>
Bowling Green, KY</b></p><p><b>
Salary Range 75-80K with 7% bonus</b></p><p><b><br>
About Bluegrass Supply Chain Services</b></p><p>
Bluegrass Supply Chain Services is a fast-growing third-party logistics and dedicated transportation provider built on a simple belief: <b>Great People Doing Great Things. </b>We partner with manufacturers, ecommerce brands, and industrial leaders to design and operate high-performance supply chains powered by Lean thinking, operational discipline, and technology-enabled execution. Our culture is grounded in accountability, continuous improvement, and long-term customer partnerships&mdash;not short-term transactions. This role exists to help <b>architect how Bluegrass operates, scales, and wins.</b></p><p><b><br>
Why This Role Matters</b></p><p>
This is not a support role. This is a <b>builder role. </b>As Manager of Operations Excellence, you will own the <b>operating system</b> for how our warehouses, fulfillment centers, and logistics operations perform. Your work will directly impact:</p><ul><li>
Safety performance across every site</li><li>
Customer service levels and contract profitability</li><li>
Labor productivity and operational scalability</li><li>
Technology adoption and standardization</li><li>
Leadership adaptability at the frontline and management level</li></ul><p>
You will work closely with senior operations and technology leadership to turn strategy into <b>repeatable, disciplined execution across the enterprise.</b></p>
Requirements:
<p><b>
Focus and Day-to-Day Impact
</b></p><ul><li><b>Enterprise Operating Model</b> Design and deploy a standardized, scalable operating system for all Bluegrass warehouse and logistics operations</li><li><b>
Continuous Improvement Leadership</b> Lead Lean, Six Sigma, and Kaizen initiatives that drive measurable gains in safety, quality, productivity, and cost performance</li><li><b>
Performance Architecture</b> Build KPI frameworks, executive dashboards, and site-level scorecards that create visibility, accountability, and action
</li><li><b>Technology Enablement</b> Partner with IT to ensure WMS workflows, automation, and system design reinforce operational excellence&mdash;not work around it
</li><li><b>Leadership Development</b> Coach site leaders, managers, and supervisors to think and operate through structured problem-solving and data-driven execution</li><li><b>
Safety &amp; Quality Systems</b> Embed zero-incident and zero-defect thinking into standard work, audits, and daily management routines</li><li><b>
Scalability &amp; Growth</b> Design playbooks that allow new facilities, customers, and verticals to onboard rapidly without sacrificing performance</li></ul><p><b>
What You Need to Bring</b></p><ul><li>
Bachelor&rsquo;s degree in Supply Chain, Industrial Engineering, Business, or related field</li><li>
5+ years leading operational excellence, continuous improvement, or large-scale operations in <b>3PL, warehousing, or logistics</b></li><li>
Demonstrated success building <b>standardized operating systems</b>, not just running projects</li><li>
Strong command of Lean, Six Sigma, and structured problem-solving methodologies</li><li>
Ability to influence leaders at every level&mdash;from warehouse floor to executive leadership</li><li>
Experience working alongside IT and systems teams to translate operational needs into effective WMS and automation solutions</li><li>
Comfort working in fast-growth, multi-site environments where priorities shift and leadership presence matters</li></ul><p><b>
What We Offer</b></p><ul><li>
Competitive executive-level compensation package</li><li>
Performance-driven culture with real authority to shape how the company operates</li><li>
Direct access to senior leadership and enterprise-level visibility</li><li>
401(k) with company match, comprehensive benefits, and paid time off</li><li>
Ongoing professional development in Lean leadership, operations strategy, and technology-enabled logistics</li></ul><p><b>
Equal Employment Opportunity</b></p><p>
Bluegrass Supply Chain is proud to be an Equal Employment Opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.</p></div>

Manager of Operations Excellence

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