senior operations manager

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
 
As Senior Operations Manager, You Will…
 
<ul>
<li>Ensure proper planning, staffing, and direction of operational functions</li>
<li>Review team performance daily to ensure optimal production is reached</li>
<li>Ensure proficient training and staff development is achieved across all teams</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Analyze reports and program data, highlighting Key Performance Indicators (KPIs)</li>
<li>Create action plans for continuous improvement</li>
<li>Ensure Service Level Agreements are met with optimum quality & service</li>
<li>Authorize and coordinate staffing schedule changes</li>
<li>Participate in partner calls and meetings</li>
</ul>
As Senior Operations Manager, You Have…
 
<ul>
<li>5 to 7 years of management experience in the call center industry</li>
<li>A post-secondary diploma or degree with a major in Business</li>
<li>Client relationship management experience</li>
<li>Experience with managing budgets and understanding statistics</li>
<li>Experience maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Above average organizational and time management skills</li>
<li>Ability to work under tight deadlines</li>
<li>Ability to implement change and innovation</li>
<li>Ability to communicate with various positions and departments</li>
</ul>

Senior Operations Manager

Nile Breeze Trading & Services Co. Ltd.

About the Role: Nile Breeze Trading and Services Co. Ltd. is seeking an experienced and reliable Senior Operations Manager to oversee daily business operations in Sabah Al Salem, Mubarak Al-Kabeer. This role focuses on improving efficiency, supporting team performance, and ensuring smooth operations across the organization.Key Responsibilities:<ul><li>Operations Management: Oversee daily operations to ensure efficiency and consistency</li><li>Process Improvement: Identify and support improvements in workflows and operations</li><li>Team Coordination: Work with teams to ensure tasks are completed effectively</li><li>Performance Monitoring: Track operational performance and support improvements</li><li>Resource Management: Ensure proper use of resources to support business needs</li><li>Reporting: Provide updates on operations and performance to management</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in operations, management, or similar roles</li><li>Skills: Strong leadership, organization, and problem solving skills</li><li>Education: Degree in Business, Management, or related field</li><li>Industry Knowledge: Understanding of general business operations</li><li>Leadership: Ability to manage teams and support business performance</li></ul>Why Join Us:<ul><li>Growth Opportunity: Be part of a growing and dynamic company</li><li>Leadership Role: Take on a key role in operations management</li><li>Career Development: Opportunities for advancement</li><li>Team Environment: Work in a collaborative and professional setting</li></ul>Job Types: Full-time, PermanentPay: KD1,300.000 - KD2,800.000 per monthWork Location: In person

Vaco by Highspring

<div>
 
 
 Client: Manufacturing (Food)
 
 Title: Senior Operations Manager
 
 Salary: $140,000-$160,000 + Bonus
 
 Location:
 
 South Jersey, around Gloucester County
 
 
 Fully Onsite
 
 Monday-Friday 1st shift with flexibility to coordinate with some overlap to other shifts based on needs throughout the month. Requiring weekend on call 1-2 a month depending on needs
 
 
 
 ***Must come from food, pharma or CPG industries
 
 
 
 Position Overview
 
 
 
 A leading food manufacturing organization is seeking a Senior Manager, Production to oversee all aspects of daily operations at a high-volume, 24/7 production facility. This role is responsible for driving safety, quality, efficiency, and team performance while ensuring alignment with long-term operational and business goals.
 
 The ideal candidate is a hands-on, results-driven leader with experience in regulated manufacturing environments and a strong track record of building and developing high-performing teams.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead day-to-day bakery manufacturing operations across a 24/7 production environment
 </li>
 <li>
 Ensure consistent performance in safety, food quality, throughput, and waste reduction
 </li>
 <li>
 Develop and execute operational strategies aligned with business objectives
 </li>
 <li>
 Drive continuous improvement initiatives focused on efficiency, line performance, and cost reduction
 </li>
 <li>
 Oversee labor planning, scheduling, budgeting, and resource allocation
 </li>
 <li>
 Build, coach, and develop production teams through performance management and engagement practices
 </li>
 <li>
 Ensure compliance with GMPs, food safety standards, and regulatory requirements
 </li>
 <li>
 Maintain audit-ready facility conditions at all times
 </li>
 <li>
 Support capital projects, equipment upgrades, and process improvement initiatives
 </li>
 <li>
 Collaborate with cross-functional teams including maintenance, quality, supply chain, and engineering
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 5-7+ years of experience in food, beverage, pharmaceutical, or other GMP-regulated manufacturing environments
 </li>
 <li>
 3+ years of leadership experience in a plant or production management role
 </li>
 <li>
 Proven experience managing operations in a 24/7 manufacturing environment
 </li>
 <li>
 Strong knowledge of safety, quality systems, and production KPIs
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and ERP systems (SAP preferred)
 </li>
 <li>
 Strong leadership, communication, and team-building skills
 </li>
 <li>
 Ability to analyze data, prepare reports, and present to leadership
 
 
 </li>
 </ul>
 Preferred Qualifications
 
 
 <ul>
 <li>
 Lean, Six Sigma, or continuous improvement certification
 </li>
 <li>
 Experience leading capital projects or equipment installations
 </li>
 <li>
 Bilingual (English/Spanish) a plus
 
 </li>
 </ul>
 
 Equal Opportunity Notice
 
 
 
 Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact
 
 HR@vaco.com
 
 .
 
 
 
 Vaco by Highspring also wants all applicants to know their rights that
 
 
 workplace discrimination is illegal
 
 
 .
 
 
 
 Representation Notice
 
 
 
 By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
 
 
 
 
 For residents of Ontario, Canada only:
 
 to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.
 
 
 
 Privacy Notice
 
 
 
 Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.
 
 
 <ul>
 
 <li>
 California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees
 
 
 here
 
 
 .
 </li>
 
 <li>
 Virginia residents may access our state specific policies
 
 
 here
 
 
 .
 </li>
 
 <li>
 Residents of all other states may access our policies
 
 
 here
 
 
 .
 </li>
 
 <li>
 Canadian residents may access our policies in English
 
 
 here
 
 
 and in French
 
 
 here
 
 
 .
 </li>
 
 <li>
 Residents of countries governed by GDPR and UK GDPR may access our policies
 
 
 here
 
 
 .
 </li>
 
 </ul>
 
 
 Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (
 
 https://www.highspring.com/ai-use-notices/
 
 ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.
 
 
 
 Pay Transparency Notice
 
 
 
 Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
 
 
 
 &middot; the individual's skill sets, experience and training;
 
 
 
 &middot; licensure and certification requirements;
 
 
 
 &middot; office location and other geographic considerations; and
 
 
 
 &middot; other business and organizational needs.
 
 
 
 With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).
 
</div>

Mezzan Holding Company

Job Purpose:The Senior Operations Manager is responsible for contract-level governance, performance control, and strategic oversight of assigned contracts comprising multiple projects, ensuring alignment with contractual, financial, and operational objectives.The role provides a structured control layer above Operations Managers, driving consistent execution through them, strengthening financial discipline, client alignment, and compliance with company standards and all applicable statutory, regulatory, local authority, and certified management system requirements across all projects, while safeguarding operational integrity and mitigating commercial, operational, and regulatory risks, without direct involvement in day-to-day site execution.Responsibilities:<ul><li>Oversee multiple projects under a single contract through Operations Managers, ensuring alignment with contractual scope, KPIs, service standards, and financial targets.</li><li>Standardize governance frameworks, performance expectations, and reporting structures across projects.</li><li>Review and validate operational plans, manpower strategies, and cost structures; maintain consolidated performance visibility.</li><li>Monitor overall financial performance including revenue, costs, and margins.</li><li>Review payroll inputs and operational expenditures; validate financial assumptions and corrective actions.</li><li>Act as the primary point of contact for client representatives, ensuring alignment between expectations and service delivery.</li><li>Manage client concerns, drive timely resolution through Operations Managers, and serve as the first level of escalation.</li><li>Ensure compliance with statutory, regulatory, and management system requirements.</li><li>Oversee audit readiness, corrective action closure, and risk identification and mitigation.</li><li>Lead and guide Operations Managers to deliver performance and drive accountability for improvements.</li><li>Oversee workforce planning, organizational alignment, and HR governance, ensuring consistency in employee relations and disciplinary practices.</li><li>Validate reporting accuracy and performance submissions.</li><li>Review performance evaluations, support leadership development, and drive succession planning.</li></ul>Education &amp; Experience Required:<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or related field (required)</li><li>Master&rsquo;s Degree or equivalent (advantage)</li><li>Minimum 10&ndash;15 years of progressive experience within multi-site, operational, or contract-driven and compliance-driven environments, preferably in catering and food service.</li><li>Of which, at least 5&ndash;7 years in a senior managerial role with direct accountability for contract governance, multi-project oversight, client relationship management, financial performance, and operational alignment.</li><li>Comprehensive experience across contract lifecycle and operational governance.</li></ul>Application Question(s):<ul><li>Do you hold a Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or related field?</li><li>Do you have experience in catering, food service, or a similarly compliance-driven industry?</li><li>How many years of experience do you have managing multi-site or multi-project operations within a contract-driven environment?</li><li>What level of financial responsibility have you held (e.g., P&amp;L ownership, budget size, cost control)?</li><li>Do you have experience with statutory, regulatory, or audit compliance across multiple locations?</li></ul>Work Location: In person

Senior Operations Manager (Project-Based)

Veho

<div>About Veho 
Veho&rsquo;s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. 
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. 
 
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the &lsquo;extension of the brand&rsquo; and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy&rsquo;s, Sephora, and more. 
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. 
 
Compensation:
$120,000 - $130,000 annually
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles. 
Role Summary:
As the site leader, the Senior Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation&rsquo;s P&amp;L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting. 
Key Responsibilities:<ul><li>
Build a high-performing team of warehouse managers, supervisors, and associates to deliver an advanced level of quality, speed, and service in all daily activities</li><li>
Coach, train, and guide supervisors and associates for forwarding career progression</li><li>
Use data and collaborate with the direct reports to identify and execute process improvements for the operation</li><li>
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety</li><li>
Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams</li><li>
Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner</li><li>
Champion OSHA compliance and track incidents within markets</li><li>
Lead through the lens of Veho's Values</li><li>
Work cross-functionally to hire, retain, coach, and develop employees within the operation</li>
Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) 
<li>
</li></ul> 
What you Bring:<ul><li>
Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management</li><li>
Minimum of 4 years leading and managing a team of direct and indirect reports</li><li>
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment</li><li>
Ability to effectively respond to and interact with staff at all levels of the organization</li><li>
Excellent written/oral communication skills</li>
Intermediate analytical skills<li>-experience with Excel/Google Sheets</li><li>
Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)</li><li>
Willingness to work flexible schedules, including weekends, holidays, and evenings</li></ul> 
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that&rsquo;s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers. 
Join us in building the future of ecommerce logistics and in doing the work of our lifetime! 
(Veho is unable to provide sponsorship at this time.) 
 
All California applicants please reference our California Applicant Privacy Notice located here.</div>

Senior Operations Manager, Ground Operations

Commure

<div>At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more &mdash; all designed for providers &amp; administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide &ndash; more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune&rsquo;s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. 
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You'll Do<ul><li>
Drive client growth through operational optimization and new growth initiatives</li><li>
Drive operational metrics (process throughput, defect rate, etc.)</li><li>
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months</li><li>
Ensure the efficient and timely execution of all essential aspects of internal operations projects.</li><li>
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.</li><li>
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.</li><li>
Breakdown complex, challenging business problems</li><li>
Own execution and outcomes</li><li>
Understand the business in-and-out to be proactive about solving emerging problems</li><li>
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue</li><li>
Effectively manage client relationships, ensuring satisfaction and maximizing retention</li><li>
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed</li><li>
10-20% travel required</li></ul>
What You Have<ul><li>
3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company</li><li>
Experience leading others in client-facing roles</li><li>
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience</li><li>
Comfortable working with data and proficiency in SQL + Excel</li><li>
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things</li><li>
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests</li><li>
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust</li><li>
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers</li><li>
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.</li><li>
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.</li><li>
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.</li><li>
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.</li><li>
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus</li></ul>
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. 
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. 
Employees will act in accordance with the organization&rsquo;s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $100K - $160K</div>

Senior Operations Manager, Account Operations

<div><div><div>At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more &mdash; all designed for providers &amp; administrators to focus on what matters most: providing care.</div>
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide &ndash; more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune&rsquo;s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. 
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You'll Do<ul><li><div>
Drive client growth through operational optimization and new growth initiatives</div></li><li><div>
Drive operational metrics (process throughput, defect rate, etc.)</div></li><li><div>
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months</div></li><li><div>
Ensure the efficient and timely execution of all essential aspects of internal operations projects.</div></li><li><div>
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.</div></li><li><div>
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.</div></li><li><div>
Breakdown complex, challenging business problems</div></li><li><div>
Own execution and outcomes</div></li><li><div>
Understand the business in-and-out to be proactive about solving emerging problems</div></li><li><div>
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue</div></li><li><div>
Effectively manage client relationships, ensuring satisfaction and maximizing retention</div></li><li><div>
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed</div></li><li><div>
10-20% travel required</div></li></ul>
What You Have<ul><li><div>
3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company</div></li><li><div>
Experience leading others in client-facing roles</div></li><li><div>
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience</div></li><li><div>
Comfortable working with data and proficiency in SQL + Excel</div></li><li><div>
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things</div></li><li><div>
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests</div></li><li><div>
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust</div></li><li><div>
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers</div></li><li><div>
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.</div></li><li><div>
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.</div></li><li><div>
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.</div></li><li><div>
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.</div></li><li><div>
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus</div></li></ul>
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. 
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. 
Employees will act in accordance with the organization&rsquo;s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.</div></div>

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