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senior product manager

Tarjama&

<div>Job Purpose
The Senior Product Manager leads strategy, innovation, and execution for AI-driven product lines. The role drives rapid experimentation, aligns cross-functional teams, and ensures successful integration of AI across products.
Key Responsibilities
Product Strategy &amp; Vision<ul><li>Define product vision, strategic roadmap, and performance metrics for AI products.</li><li>Identify high-impact AI opportunities aligned with user needs and business goals.</li></ul>
Execution &amp; Delivery<ul><li>Lead cross-functional squads across engineering, AI, design, and business stakeholders.</li><li>Drive rapid prototyping and iterative experimentation of AI solutions.</li><li>Manage prioritization, sprint planning, and feature delivery cycles.</li></ul>
AI Integration &amp; Evaluation<ul><li>Integrate AI capabilities into product workflows responsibly and effectively.</li><li>Build evaluation datasets, test frameworks, and performance criteria for AI features.</li><li>Validate user impact, reliability, and model performance.</li></ul>
Stakeholder Management &amp; Communication<ul><li>Communicate vision, roadmap, and risks to leadership and internal teams.</li><li>Collect insights from customers, partners, and market research to refine direction.</li></ul>
Cross-Functional Collaboration<ul><li>Partner closely with engineering, AI, data, cybersecurity, and design teams to ensure seamless delivery of AI-powered features.</li><li>Align product requirements with technical constraints, security standards, and operational considerations.</li><li>Facilitate coordination between business units, government stakeholders, and technical teams to ensure unified execution.</li><li>Drive collaboration across dependencies, resolving blockers and ensuring shared ownership of outcomes.</li><li>Maintain transparent communication channels to support alignment, decision-making, and issue resolution across all teams.</li></ul>
Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business, Computer Science, Engineering, Product Management, or related field.</li><li>6&ndash;10+ years of experience in product management, including experience with AI/ML-driven products.</li><li>Strong understanding of AI concepts, prototyping, user behavior, and experimentation.</li><li>Demonstrated success leading cross-functional teams.</li><li>Excellent communication, prioritization, and analytical skills.</li><li>Experience with AI product evaluation, dataset development, or LLM-based features.</li><li>Background in enterprise platforms or government digital solutions.</li></ul></div>

Senior Product Manager

botim

<div>
 
 
 
 Role Summary
 
 
 
 
 
 
 
 We are building the next evolution of Botim, a hyper-personalized app serving millions across the globe.
 
 
 As a Senior Product Manager &ndash; Customer Support, you will lead the vision, strategy, and execution of Botim&rsquo;s next-gen support platform. You will own the integration of world-class CS tools, the design of AI-first support flows, and the rollout of multilingual chatbots and voice agents that deliver empathetic, always-on support.
 
 
 This is a pivotal role for a product leader who understands customer support systems and AI automation, and who can scale user support to millions while driving efficiency and trust.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 &middot; Own the product vision and roadmap for Botim&rsquo;s customer support ecosystem, spanning tools, automation, and AI.
 
 
 &middot; Lead integration of support platforms (e.g., Freshdesk, Dynamics 365) and streamline workflows for CS teams.
 
 
 &middot;
 
 Build and scale AI chatbots and multilingual voice agents for FAQs, account issues, transactions, and remittance support.
 
 
 
 &middot; Define escalation logic and seamless handoff between AI and human agents.
 
 
 &middot; Partner with CX, Operations, Fintech, and Compliance to automate high-volume journeys (e.g., KYC, remittance status, top-ups).
 
 
 &middot; Work with design/content to ensure support interactions are empathetic, clear, and aligned with Botim&rsquo;s brand voice.
 
 
 &middot; Define and track KPIs: CSAT, resolution time, automation rate, containment %, and agent productivity.
 
 
 &middot; Ensure compliance with regulatory and data privacy standards.
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 
 
 
 &middot; 5+ years of product management experience, with at least 3 years in customer support, service platforms, or automation tools.
 
 
 &middot; Proven experience integrating and scaling
 
 CS platforms (Freshdesk, Zendesk, Microsoft Dynamics 365
 
 , or similar).
 
 
 &middot; Strong track record building AI chatbots or voice agents for high-volume user support.
 
 
 &middot; Technical understanding of APIs, workflow automation, and conversational AI.
 
 
 &middot; Data-driven mindset with experience tracking and improving CS KPIs.
 
 
 &middot; Excellent communication and cross-functional alignment skills.
 
 
 &middot; Experience designing multilingual or multi-channel support systems (in-app, web, IVR, WhatsApp, etc.).
 
 
 &middot; Knowledge of fintech or super-app user journeys (wallet, remittance, payments).
 
 
 &middot; Familiarity with NLP, conversational design, and AI evaluation loops (e.g., intent recognition, fallback handling).
 
 
 &middot; Exposure to AI/LLM-driven support platforms or CS automation frameworks.
 
</div>

Senior Product Manager - Conversational AI - CX

IMPETUS EXECUTIVE

<div>
 
 The
 
 Senior Product Specialist
 
 is responsible for designing the products and services,
 
 
 engaging with the technology department in the definition of the business requirements and in shaping the technical and functional specifications for future development. As such, the Senior product Specialist, must have a strong knowledge of the processes and dynamics of the post trade, the relevance of these products for the clients, and the importance that these products have in the overall set of services.
 
 
 
 
 
 
 KEY RESPONSIBILIES
 
 
 
 
 
 
 
 Core Responsibilities
 
 
 
 
 1) Product Management:
 
 
 <ul>
 <li>
 Conduct exploratory market research and user research to validate product
 </li>
 </ul>
 
 hypotheses, and undertake competitor analysis
 
 <ul>
 <li>
 Use (and where relevant engage customer / user advisory boards), user
 </li>
 </ul>
 
 segmentation, personas and problem statements to inform use-centric product
 
 
 design, development and ongoing product improvement decision-making
 
 <ul>
 <li>
 Identify, propose and validate solutions to capitalize on opportunities and propose
 </li>
 </ul>
 
 sustainable product strategy based on specific organization contexts
 
 <ul>
 <li>
 Adopt tailored communication strategies to manage varying stakeholders,
 </li>
 </ul>
 
 requirements and product contexts
 
 <ul>
 <li>
 Link business strategy to product development using roadmaps and product
 </li>
 </ul>
 
 portfolio management, and learn how to use road mapping tools
 
 
 
 2) Product Design and Development
 
 
 <ul>
 <li>
 Analyze and adopt Agile framework(s) including Scrum and MVP frameworks, and
 </li>
 </ul>
 
 create a product roadmap comprising user stories, epics and themes that supports
 
 
 product strategy and iteration throughout the product design and development
 
 
 phases
 
 <ul>
 <li>
 Apply the basic principles of UI/UX design to create user-centric products that
 </li>
 </ul>
 
 align with the product vision
 
 <ul>
 <li>
 Liaise / support internal and external IT development teams in line with product
 </li>
 </ul>
 
 roadmap
 
 <ul>
 <li>
 Select and use various testing methods to validate product design decisions and
 </li>
 </ul>
 
 respond iteratively to user feedback
 
 <ul>
 <li>
 Use prioritization techniques to make strategic product decisions and manage
 </li>
 </ul>
 
 constraints
 
 
 
 3) Bringing Product to market
 
 
 <ul>
 <li>
 Align / support product testing with key internal (Operations, Customer Services,
 </li>
 </ul>
 
 IT, &hellip;) and external stakeholders. To include preparation of outline test cases, test
 
 
 documentation, testing support, &hellip;
 
 <ul>
 <li>
 Prepare overview of the product launch and Go-to-Market strategy (GTM),
 </li>
 </ul>
 
 elements of GTM strategy, product positioning and messaging, and product-launch
 
 
 planning2
 
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in the post trade banking or infrastructure industry
 </li>
 </ul>
 
 Years &amp; Nature of Experience
 
 <ul>
 <li>
 Capability to engage commercially with senior external parties
 </li>
 <li>
 Understanding of the financial market trends and practices
 </li>
 <li>
 Deep knowledge of the product and services of the &ldquo;settlement&rdquo; market layer, as well as of
 </li>
 </ul>
 
 the market and product trends, which also include knowledge of digital technology and its
 
 
 application to the post trade products and services.
 
 <ul>
 <li>
 Digital Assets: Proven experience of design and implementation of digital assets products
 </li>
 </ul>
 
 and services. Knowledge of the various cryptographic languages and DLT/Blockchain.
 
 <ul>
 <li>
 Understanding of applicable regulations such as CPMI IOSCO and CSDR in tis multiple versions (EU, UK, etc.)
 </li>
 <li>
 Track record of having implemented previously product and services, leading both IT
 </li>
 </ul>
 
 implementation (from RFP to supervision of IT platform implementation) both within
 
 
 custodians or preferably within market infrastructures and namely CSDs.
 
 <ul>
 <li>
 Good communication skills (conviction skills and sensitive communication style)
 </li>
 <li>
 Senior presentation skills
 </li>
 <li>
 Fluency (written and spoken) in English, Arabic a plus.
 </li>
 </ul>
 
 
 
 
 
 KEY INTERACTIONS
 
 
 
 
 
 <ul>
 <li>
 Internal Company staff and management, IT department Commercial parties as appropriate
 </li>
 <li>
 Identify appropriate product metrics and success criteria to continuously improve the product, and promote product and organization success
 </li>
 <li>
 Align product development and delivery timeframes to other functional units (Operations, Customer Services, Communications &amp; Marketing, &hellip;)
 </li>
 <li>
 Training and Education
 </li>
 <li>
 Prepare product material (including appropriate user documentation, customer / user
 </li>
 </ul>
 
 advisory board presentations) for internal and external use
 
 <ul>
 <li>
 Prepare / provide internal training for product management team, Operations, Customers
 </li>
 </ul>
 
 Services, &hellip;
 
 
 
 
 
 
 TECHNICAL
 
 
 
 
 
 
 BSc / MSc / MBA qualification(s) Ideally in Computer Science / Information Technology / Information Systems /
 
 
 Engineering, and Business Administration / Financial Management 10+ years practical experience
 
 
 PM1, UX Design, &hellip; Product Management / Product Development experience &amp; qualification(s)
 
 
 10+ years practical experience
 
 
 PMP, PRINCE2, CAPM, AgilePM, Scrum Alliance, &hellip;
 
 
 Program / Project Management experience &amp; qualifications (in particular a deep understanding of Agile methodologies)
 
 
 MS-Office (Excel, Access VB, SQL) MS-Office competency / qualification(s)
 
 
 BI, Python, R Data Analysis &amp; Interpretation
 
 
 10+ years practical experience Capital Markets / Financial Services expertise (in particular Post-Trade
 
</div>

Senior Product Specialist

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Senior Digital Product Owner
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Summary of role:
 
 
 
 <ul>
 <li>
 The Senior Product Owner will be involved in partnering with the Digital leadership team to develop effective product strategies, visions and execution plans.&nbsp;
 </li>
 <li>
 His/her mission will be to shape and deliver digital solutions that transform customer experiences. For the digital solutions within the portfolio, this individual will define measurable objectives to gain market share, maximize profitability and/or increase customer satisfaction&nbsp;through customer-centred digital experiences.&nbsp;
 </li>
 <li>
 This role will involve working closely with digital business executives as well as ADIB business product owners to achieve sales targets through digital innovation.
 </li>
 </ul>
 
 
 
 Key accountabilities of the roles:
 
 
 
 <ul>
 <li>
 Product Strategy: Define and communicate the product vision and strategy, aligning it with our business goals and customer needs. Define the product portfolio, make major product decisions, enact product roadmaps (which are developed by the product team) and work with the Digital Factory team to set priorities for what will be built and when
 </li>
 <li>
 Roadmap Development: Create and maintain a product roadmap that outlines key features and enhancements over time
 </li>
 <li>
 Requirements Gathering: Collaborate with stakeholders, customers, and market research to gather, document and prioritize product requirements.
 </li>
 <li>
 Journey Design: work closely with Design team to ensure user journey factors all requirement gathered as well as being competitive in market&nbsp;
 </li>
 <li>
 Prioritization: Determine feature priorities based on business value, customer feedback, and market trends.
 </li>
 <li>
 Squad Management: Lead squad ceremonies and ensure thorough understanding of the requirement by all team members.&nbsp;
 </li>
 <li>
 Cross-functional Collaboration: Work closely with cross-functional teams, including developers, designers, and QA, and Project Managers to ensure successful product development and delivery.
 </li>
 <li>
 Release Planning: Plan and coordinate product releases, including setting release goals and timelines.
 </li>
 <li>
 User Stories: Write and maintain user stories and acceptance criteria for development teams.
 </li>
 <li>
 Feedback Management: Gather and incorporate user feedback to continuously improve the product and enhance the journey
 </li>
 <li>
 Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success of the product.
 </li>
 <li>
 Risk Management: Identify and mitigate risks that may impact the product's success.
 </li>
 <li>
 Stakeholder Communication: Keep stakeholders informed about the product's progress and any changes in strategy or priorities.&nbsp;As well as lead all squad ceremonies&nbsp;
 </li>
 <li>
 Market Research: Stay informed about industry trends and competitive products to make informed decisions
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
 
 
 
 <ul>
 <li>
 Deep experience in digital product development&nbsp;and marketing ideally in a digital banking environment
 </li>
 <li>
 Exceptional problem skills and data-driven product decision-making; may go beyond application of existing know-how
 </li>
 <li>
 Ability to understand product metrics and make decisions based on them
 </li>
 <li>
 Experience with designing creative, quality consumer products, as well as enabling business capability and objectives through technology
 </li>
 <li>
 Experience in launching a product and managing a live product
 </li>
 <li>
 Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
 </li>
 <li>
 Thought leadership and ability to influence at all levels in the organization
 </li>
 </ul>
 
 
 
 Previous experience:&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Minimum 7 to 10 years of total experience including 7+ years of experience in product development and digital banking deliverable&nbsp;
 </li>
 <li>
 Bachelor&rsquo;s degree required, advanced degree a plus
 </li>
 <li>
 Strong strategic thinking and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration abilities.
 </li>
 <li>
 Experience of operating within a multi-channel/multi-region brand
 </li>
 <li>
 Knowledge of Lean and Agile software development processes
 </li>
 <li>
 Experience with product management tools (e.g., Jira, Trello ).
 
 &nbsp;
 </li>
 </ul>
</div>

Senior Digital Product Owner

Bybit Fintech Limited

A leading fintech company in Abu Dhabi is seeking a Product Manager to design and optimize financial products focused on international bank accounts. You will monitor industry trends, collaborate with cross-functional teams, and ensure compliance with regulations. The ideal candidate has over 5 years of experience in product management, particularly in fintech, and is proficient in English. This full-time position offers opportunities for professional growth and a supportive work environment.

Senior Fintech Product Lead - Cross-Border Bank Accounts

Abu Dhabi Commercial Bank

<div>
 
 
 Digital Senior Product Owner
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 About the business area
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 <ul>
 <li>
 Digital product Development and Implementation- Identify opportunities for enhancement and innovation across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to broaden service offerings and elevate Digital Channel services in alignment with business goals.
 </li>
 <li>
 Digital product Usage and Reporting- Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring a seamless customer experience and prompt resolution of service issues to protect the bank&rsquo;s reputation. Monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements. Collaborate with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance.
 </li>
 <li>
 Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development.
 </li>
 <li>
 People Management- Manage self and team in line with ADCB&rsquo;s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
 </li>
 <li>
 Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
 </li>
 <li>
 Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank&rsquo;s standards.
 </li>
 <li>
 Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 6 years of experience in delivering projects in alternate delivery channels within a Bank
 </li>
 <li>
 Bachelor&rsquo;s Degree in relevant specialization
 </li>
 <li>
 Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification
 </li>
 <li>
 Knowledge of web channels and mobile technologies
 </li>
 <li>
 Planning, analytical and time management skills
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is AED
 
 45,000 &ndash; AED 55,000
 
 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Digital Senior Product Owner - CRM

Farah Experiences

<div>Join us at Miral Experiences!
Miral Experiences is a region&acirc;&euro;&trade;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&acirc;&bdquo;&cent; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&acirc;&bdquo;&cent; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&acirc;&bdquo;&cent; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
We are seeking a Ticketing Senior Manager to lead and optimize our ticketing systems and related business-critical applications. This role is pivotal in driving operational efficiency, managing integrations, and ensuring seamless functionality across platforms. You will collaborate with cross-functional teams, oversee system administration, and implement strategic changes aligned with our roadmap.
Key Responsibilities
<ul><li>Lead and manage ticketing systems (VivaTicket, Tunn3l, Gantner Locker System) as core business-critical tools.
</li><li>Drive process improvements and implement technology solutions aligned with organizational strategy.
</li><li>Oversee system administration, upgrades, and integrations to ensure seamless operations.
</li><li>Manage strategic projects from planning to delivery, ensuring timelines, scope, and budget compliance.
</li><li>Collaborate with senior leaders and stakeholders to support change management and innovation.
</li><li>Ensure compliance, security, and optimal performance of ticketing applications.
</li></ul>Qualifications &amp; Experience
Essential:
<ul><li>Bachelor&acirc;&euro;&trade;s degree in Computer Science, Engineering, or related field.
</li><li>5+ years managing ticketing applications and related systems.
</li><li>Strong knowledge of ticketing platforms (VivaTicket, Tunn3l) and API integrations.
</li><li>SQL proficiency and project management experience.
</li><li>Leadership skills with experience managing teams.
</li></ul>Desirable:
<ul><li>PMP or ITIL certification.
</li><li>Experience in leisure or entertainment industry.
</li><li>Database management certifications (Oracle, SQL Server).
</li></ul>Skills &amp; Competencies
<ul><li>Excellent project management and stakeholder engagement skills.
</li><li>Ability to align technology solutions with business objectives.
</li><li>Strong troubleshooting and optimization capabilities.
</li>Familiarity with CAPEX/OPEX and licensing management. 
<li>
</li></ul>At Miral Experiences, we don&acirc;&euro;&trade;t just create world-class destinations &acirc;&euro;&rdquo; we create unforgettable memories for our guests and remarkable careers for our people.
 
 
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&acirc;&euro;&trade;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
We&acirc;&euro;&trade;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</div>

Ticketing Senior Manager

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