senior program manager

Ventus Solutions

<div></div><div>Ventus Executive Solutions is a dynamic small business at the forefront of technology-driven innovation, dedicated to delivering exceptional solutions for our clients. We cultivate a supportive and inclusive workplace culture that values collaboration, mentorship, and professional growth. At Ventus Solutions, we believe our employees&rsquo; success is integral to our mission, which is why we prioritize work-life balance, personal development, and fostering a sense of belonging. In addition to providing opportunities to thrive, we offer competitive salaries and comprehensive benefits to attract and retain top talent ready to make a meaningful impact. Be part of our Employee Stock Ownership Plan (ESOP). Join a team where your ideas matter, your expertise drives impact, and your work advances the mission.
Ventus Executive Solutions is seeking a skilled Senior Program Manager to support an innovative program. In this role, you will provide senior-level SETA support by leveraging deep experience across DARPA and the Intelligence Community (IC) to guide and enable the transition of DARPA-developed technologies into the DoW and IC. You will apply strong technical expertise, analytical rigor, and IC domain knowledge to support ongoing and future transition efforts in a fast-paced, high-stakes environment, working closely with government stakeholders, technical teams, and mission partners.
Work Location: Onsite: Arlington, VA
Travel: less than 10%
Position is Part-Time
Clearance: Active Top Secret/SCI with a Full Scope polygraph (required)
Required Experience:<ul><li>
Master&rsquo;s degree.</li><li>
15+ years of experience working in or with the Intelligence Community.</li><li>
7+ years of experience supporting DARPA as a SETA.</li><li>
Proven experience transitioning technology from DARPA to the DoW and the IC.</li><li>
Demonstrated experience across the DARPA program lifecycle, particularly program initiation and completion.</li><li>
4+ years of direct support to hardware design teams, particularly within DARPA MTO programs.</li><li>
3+ years of direct support to cyber design teams, including direct support to operations.</li><li>
Active experience conducting IC-directed briefings to enable transition efforts.</li><li>
Strong critical thinking, analytical, and problem-solving skills.</li><li>
Excellent written and verbal communication skills, including the ability to articulate technical development roadmaps to senior leadership.</li><li>
Ability to work independently while also collaborating effectively within a multidisciplinary team environment.</li></ul><div></div> 
Desired Experience:
<ul><li>Prior experience supporting multiple DARPA program offices.</li><li>
Deep familiarity with IC tactics, techniques, and procedures (TTPs).</li><li>
Experience guiding R&amp;D teams toward operational transition opportunities.</li><li>
Background supporting both hardware-centric and cyber-focused mission programs.</li></ul></div>

Senior Program Manager

Albertsons Companies India

<div>
 
 
 About Albertsons Companies Inc:
 
 
 
 As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.
 
 
 We build and shape technology solutions that solve customers&rsquo; problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.
 
 
 Our success is built on a one-team approach, driven by the desire to understand and enhance customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.
 
 
 
 
 
 
 About Albertsons Companies India:
 
 
 
 At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company&rsquo;s technology journey to support millions of customers&rsquo; lives every day.
 
 
 At the Albertsons Companies India, we are raising the bar to grow across Technology &amp; Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are seeking a highly driven, detail-oriented Program Manager to support our global portfolio by partnering closely with cross-functional teams in the U.S. and India. This role is ideal for someone who is a go-getter, thrives in ambiguity, and excels at driving alignment across geographically distributed teams.
 
 
 The Program Manager will operate as an individual contributor responsible for enabling high-quality execution of key product ceremonies, improving operational processes, and ensuring clear communication and alignment across the portfolio. The ideal candidate brings strong program management fundamentals, exceptional stakeholder management, and a passion for process excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Program Execution &amp; Governance:
 
 
 <ul>
 <li>
 Lead and continuously improve portfolio ceremonies such as planning sessions, review cycles, execution tracking, and cross-team alignment cadences.
 </li>
 <li>
 Drive operational rigor by ensuring activities have clearly defined inputs, outputs, owners, and measurable outcomes.
 </li>
 <li>
 Develop, refine, and document processes to enhance predictability and transparency in delivery.
 </li>
 <li>
 Monitor and track program-level milestones, risks, dependencies, and issue resolution across multiple workstreams.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Communication:
 
 
 <ul>
 <li>
 Serve as the primary liaison between onsite U.S. leadership and GCC teams, ensuring seamless communication and alignment.
 </li>
 <li>
 Facilitate effective decision-making by preparing structured updates, program dashboards, and insights for leadership.
 </li>
 <li>
 Influence without authority to drive commitments, clarity, and follow-through across cross-functional teams.
 </li>
 <li>
 Partner with Product, Engineering, PMO, and other internal stakeholders to ensure programs are well-scoped, well-planned, and well-executed.
 </li>
 </ul>
 
 
 
 
 
 Data-Driven Planning &amp; Reporting:
 
 
 <ul>
 <li>
 Support portfolio-level planning and prioritization using frameworks such as OKRs, Agile/Scaled Agile, and capacity planning.
 </li>
 <li>
 Leverage data to inform decisions, identify trends, highlight execution risks, and recommend corrective actions.
 </li>
 <li>
 Maintain program artifacts, ensuring accuracy and consistency across tools such as Jira, Confluence, and portfolio management systems.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Operational Excellence:
 
 
 <ul>
 <li>
 Identify gaps and opportunities within existing workflows; propose and implement scalable improvements.
 </li>
 <li>
 Standardize templates, communication artifacts, and documentation to enable consistency across teams.
 </li>
 <li>
 Champion continuous improvement by piloting new methods, measuring impact, and iterating based on feedback.
 </li>
 </ul>
 
 
 
 
 
 Collaboration Across Geographies &amp; Time Zones:
 
 
 <ul>
 <li>
 Work closely with U.S.-based teams, ensuring regular overlap with U.S. time zones for real-time collaboration.
 </li>
 <li>
 Engage deeply with onsite teams in the GCC, ensuring alignment on goals, execution rhythm, and delivery expectations.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 5&ndash;8 years of experience in Program Management or Technical Program Management.
 </li>
 <li>
 Strong grounding in Agile and Scaled Agile methodologies, program planning, execution tracking, and risk management.
 </li>
 <li>
 Experience in OKRs, data-driven planning, and using tools such as Jira, Confluence, and portfolio management platforms.
 </li>
 <li>
 Exceptional stakeholder management, communication, and facilitation skills.
 </li>
 <li>
 Demonstrated ability to influence without authority and drive alignment across distributed teams.
 </li>
 <li>
 Comfortable operating in environments with limited structure and evolving priorities.
 </li>
 <li>
 Strong analytical skills with the ability to synthesize complex information into actionable insights.
 </li>
 <li>
 Located in India with the ability to work onsite at the GCC and overlap with U.S. hours.
 </li>
 </ul>
 
 
 
 
 
 Desired Skills:
 
 
 <ul>
 <li>
 Experience working in or with Retail Technology organizations (preferred but not required).
 </li>
 <li>
 Exposure to portfolio-level planning, delivering to the budget and cross-functional execution models.
 </li>
 <li>
 Ability and willingness to learn emerging technologies such as Generative AI and bring best practices into the organization.
 </li>
 </ul>
</div>

Senior Program Manager [T500-22104]

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will be data-driven and demonstrate good judgment in how and when to escalate. 
A successful candidate will be an exceptional strategic thinker. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product. 
 
This Senior Program Manager will own the S-Team Feeder goal of delivering $0.5B COI through Upstream Defect Elimination of catalog defects. Defective Catalog Update Elimination (DCUE) is a program with the vision of zero catalog defects in the Amazon catalog. The role encompasses leading a comprehensive Upstream Defect Elimination program that will drive stakeholder action and engagement through data, insights, solution launches, and feedback mechanisms. The manager will establish clear accountability structures, measure impact through catalog defect rate and program-specific KPIs, and coordinate cross-functional execution to deliver catalog defect elimination that directly correlates with improved organizational performance and overall COI delivered by the org. 
 
Key job responsibilities 
As a Senior Program Manager, you will: 
 
1) Own vision and definition for the Program 
2) Own Planning, execution and OP contributions 
3) Set and measurable goals for the team responsible
 
4) Be responsible for end-to-end execution, engagement with global stakeholders &amp; collaboration with cross functional teams. 
5) Define the clear requirement of specific business use cases for tech teams 
6) Support data analysts and product managers by turning business requirements into functional specifications and then executing delivery. 
7) Establish scalable, efficient processes for large scale implementation. 
8) Own the execution strategy. 
9) Develop strategies to mitigate risk. 
10) Be responsible for all communication to Leadership (Flash updates, WBR, QBR, Deep dives). 
 
A day in the life 
<ul><li>Leads strategic cross-functional initiatives and defines multi-year roadmaps aligned with business objectives</li><li>Influences senior leadership through data-driven insights and executive reporting</li><li>Designs scalable frameworks and drives organizational change management</li><li>Leverages GenAI technologies to transform operations&mdash;building AI-powered solutions on platforms like Amazon QuickSuite for workforce optimization and automation</li><li>Mentors teams while translating ambiguous challenges into structured programs with measurable impact</li></ul> 
About the team 
Retail Business Service accelerates WW Amazon Stores growth by improving customer and Selling Partner experiences while optimizing costs. Our three-fold charter: 1) Detect and fix customer shopping impediments, 2) Grow SP business profitably including scaled tier-2/3 management, 3) Reduce Cost-to-Serve across Stores P&amp;L 
Defective Catalog Update Elimination (DCUE) is a program with the vision of zero catalog defects in the Amazon catalog. The role encompasses leading a comprehensive Upstream Defect Elimination program that will drive stakeholder action and engagement through data, insights, solution launches, and feedback mechanisms.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>5+ years of working cross functionally with tech and non-tech teams experience</li><li>5+ years of program or project management experience</li><li>5+ years of delivering cross functional projects experience</li><li>Experience defining program requirements and using data and metrics to determine improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of driving process improvements experience</li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Senior Program Manager, RBS DCUE

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will be data-driven and demonstrate good judgment in how and when to escalate. 
A successful candidate will be an exceptional strategic thinker. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product. 
 
This Senior Program Manager will own the VP goal to Make RBS the benchmark org for XX processes This goal is critical as it assesses the capability of key programs to deliver committed goals, safeguarding RBS's reputation for delivering results and enabling programs to achieve excellence. The assessment and execution will be driven through a statistical and scientific framework to identify and drive RBS programs to deliver benchmark results across all VP+ goals. 
The manager will establish clear accountability structures, measure impact through the Connections Score and program-specific KPIs, and coordinate cross-functional execution to deliver impactful goals that directly correlate with improved organizational performance and deliverables 
 
Key job responsibilities 
As a Senior Program Manager, you will: 
 
1) Own vision and definition for the Program 
2) Own Planning, execution and OP contributions 
3) Set and measurable goals for the team responsible
 
4) Be responsible for end-to-end execution, engagement with global stakeholders &amp; collaboration with cross functional teams. 
5) Define the clear requirement of specific business use cases for tech teams 
6) Support data analysts and product managers by turning business requirements into functional specifications and then executing delivery. 
7) Establish scalable, efficient processes for large scale implementation. 
8) Own the execution strategy. 
9) Develop strategies to mitigate risk. 
10) Be responsible for all communication to Leadership (Flash updates, WBR, QBR, Deep dives). 
 
A day in the life 
<ul><li>Leads strategic cross-functional initiatives and defines multi-year roadmaps aligned with business objectives</li><li>Influences senior leadership through data-driven insights and executive reporting</li><li>Designs scalable frameworks and drives organizational change management</li><li>Leverages GenAI technologies to transform operations&mdash;building AI-powered solutions on platforms like Amazon QuickSuite for workforce optimization and automation</li><li>Mentors teams while translating ambiguous challenges into structured programs with measurable impact</li></ul> 
About the team 
Retail Business Service accelerates WW Amazon Stores growth by improving customer and Selling Partner experiences while optimizing costs. Our three-fold charter: 1) Detect and fix customer shopping impediments, 2) Grow SP business profitably including scaled tier-2/3 management, 3) Reduce Cost-to-Serve across Stores P&amp;L. Benchmark assesses metrics across applicable VP orgs and drive best practice from benchmark org across rest of the orgs. This improves the overall Amazon level metrics and drives downstream improvement at Org Level Gaps identified are prioritized by business criticality, driving actions to improve metric correlation and process adequacy, so programs achieve their defined goals.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of working cross functionally with tech and non-tech teams experience</li><li>5+ years of program or project management experience</li><li>5+ years of delivering cross functional projects experience</li><li>Experience defining program requirements and using data and metrics to determine improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of driving process improvements experience</li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Senior Program Manager, RBS BQA

Aechelon Technology Inc.

<div><div><div>Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models. We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation's pilots safer. We will give you a chance to work with some of the most talented people in the graphics industry.</div></div><div></div> 
We are looking for a Senior Program Manager / Project Manager to lead the coordination, planning, and delivery of multiple high-impact software initiatives. This role operates at the intersection of engineering, systems, and operations &mdash; ensuring that complex, interdependent projects move forward efficiently and deliver on our commitments. The ideal candidate is a strategic problem solver and an execution leader who excels at bringing order to ambiguity, managing competing priorities, and driving programs from concept through successful delivery.

RESPONSIBILITIES
<ul>
<li>Partner with engineering, systems, and product teams to translate program goals into actionable plans, milestones, and deliverables.</li>
<li>Coordinate multiple concurrent projects with many moving parts &mdash; ensuring dependencies are managed and schedules stay on track.</li>
<li>Drive clarity and focus across teams by proactively identifying risks, resolving blockers, and communicating priorities.</li>
<li>Manage program-level communication and reporting to ensure visibility across technical and leadership stakeholders.</li>
<li>Work closely with the Software Infrastructure and QA teams to support testing, release management, and process improvement.</li>
<li>Triage and prioritize issues from field operations, balancing customer support and ongoing development timelines.</li>
<li>Facilitate cross-functional planning sessions, retrospectives, and status reviews to maintain alignment and accountability.</li>
<li>Champion operational excellence and continuous improvement across development processes and tools.</li>
</ul>
MINIMUM QUALIFICATIONS
<ul>
<li>5-7+ years of experience in program or project management roles, ideally within a software or technology development environment.</li>
<li>Demonstrated success managing multiple complex workstreams simultaneously.</li>
<li>Proven ability to drive results and accountability across cross-functional teams without direct authority.</li>
<li>Strong understanding of software development, testing, and release methodologies.</li>
<li>Excellent communication, organization, and problem-solving skills, with a focus on execution and delivery.</li>
<li>Experience using Jira, Confluence, or similar project management tools.</li>
<li>Eligibility to work with export-controlled technology.</li>
<li>Experience with 3D, 2D, or geographic content creation tools such as Maya, Presagis Creator, Photoshop, QGIS, ArcMap, Global Mapper.</li>
</ul>
BONUS POINTS
<ul>
<li>Experience in real-time graphics, simulation, or video game development.</li>
<li>Familiarity with Jira, Perforce, Visual Studio, Jenkins, or other software development tools.</li>
</ul>
Background in Computer Science or related field; programming experience with Python or C++ is a plus.<div> 
<div>
$140,000 - $180,000 / year</div> 
<div></div>
<div>
The above range is specific to CALIFORNIA and may not be applicable to other locations. The pay scale for this role is between $140,000 - $180,000. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.</div> 
<div></div>
<div>
We offer a very attractive compensation package including competitive base salary, company performance-based profit sharing, 401k, 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans).</div> 
<div></div>
<div>
No relocation reimbursement provided.</div></div><div> 

</div><div>This position description is not intended to be a complete listing of activities, duties or responsibilities that are required of the employee holding this position. Duties, responsibilities and activities may be changed or others may be assigned at any time by the Company with notice to the employee.

Aechelon Technology is an equal opportunity employer. We are committed to providing access and opportunities to individuals with disabilities. If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation. Please send an email to hr_team@aechelon.com to request that accommodation, and please be sure to include a detailed description of your requested accommodation, your name and preferred method of contact.</div></div>

Senior Program Manager / Project Manager

General Motors (GM)

<div>Job Description
Senior Program Manager, Software Platforms
Hybrid: This role is categorized as Hybrid, and the successful candidate is expected to report to the Technical Innovation Center in Warren (MI) or Austin (TX) three times per week, at minimum. This position can be located at either of these locations.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We&rsquo;re turning today&rsquo;s impossible into tomorrow&rsquo;s standard &ndash; from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role
We are seeking a Senior Program Manager for Privacy &amp; Consent Software Platforms to lead high-impact, enterprise-scale privacy initiatives across GM&rsquo;s digital ecosystem. This role is responsible for translating complex regulatory and business requirements into executable software programs that strengthen GM&rsquo;s global privacy and consent capabilities.
You will work closely with Legal, Engineering, Product, Data Governance, and other stakeholders to ensure privacy standards are consistently designed, implemented, and maintained across customer- and enterprise-facing platforms. Strong cross-functional leadership, strategic thinking, and the ability to influence at all levels of the organization are critical for success.
As a member of the PMO within GM, you will join the Identity, Setup &amp; Privacy program management team, responsible for delivering products that shape the customer journey &ndash; from GM Account creation and vehicle connectivity for OnStar Services to managing customer privacy preferences.
What You&rsquo;ll Do
<ul><li>Lead end‑to‑end delivery of complex, cross‑functional software programs, translating privacy, regulatory, and business requirements into clear execution strategies and measurable outcomes.
</li><li>Own program planning and governance, including scope, timelines, resources, dependencies, and risk management, proactively identifying issues and driving mitigation to ensure high‑quality delivery.
</li><li>Partner closely with product, engineering, legal, and data teams to align priorities, influence decisions, and drive collaboration across technical and non‑technical stakeholders.
</li><li>Drive change effectively in a fast‑paced environment by adapting plans as priorities evolve, maintaining transparency, and ensuring clear, timely communication at all levels.
</li><li>Provide concise, executive‑level program updates using data, metrics, and narrative storytelling to communicate progress, risks, and decisions.
</li><li>Model strong program leadership by operating with urgency, integrity, and professional courage, fostering a positive, inclusive, and results‑driven team culture aligned with GM&rsquo;s core values.
</li></ul>Your Skills &amp; Abilities (Required Qualifications)
<ul><li>7+ years of project or program management experience, including ownership of complex, cross-functional initiatives
</li><li>5+ years of experience supporting software or data platforms
</li><li>Bachelor&rsquo;s degree in Engineering, Business, Computer Science, or a related field
</li><li>Demonstrated ability to lead and influence both technical and non-technical teams, including senior leaders
</li><li>Experience defining, documenting, and operationalizing scalable processes
</li><li>Strong critical thinking and problem-solving skills, with the confidence to provide recommendations and sound judgment
</li><li>Proven ability to build and maintain effective partnerships, including external and third-party resources
</li><li>Excellent written, verbal, and executive-level communication skills
</li><li>Strong presentation skills with the ability to convey complex concepts clearly and persuasively
</li></ul>What will give you a competitive edge (Preferred Qualifications)
<ul><li>MBA
</li><li>PMP or equivalent certification
</li><li>Experience leading large-scale, enterprise software or platform programs
</li><li>Hands-on experience administering or configuring Jira, Azure DevOps, or similar delivery tools
</li></ul>GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.).
This job may be eligible for relocation benefits.
#LI-LL2
&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being&ndash;at work and at home&ndash;so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</div>

Senior Program Manager, Software Platforms

Apple

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. 
 
AppleCare Digital is responsible for Consumer and Enterprise digital content, web assets, customer tools and apps, communities, analytics, SEO, and more. Within the larger AppleCare Digital organization, our team is responsible for a suite of applications including the Apple Support app on iOS and visionOS, Messages for Business, the digital Interactive Voice Response (IVR) system and more. 
 
Description 
 
We&rsquo;re seeking a strategic, user-obsessed problem solver to join our team as a Senior Program Manager supporting our Enterprise clients. In this role, you&rsquo;ll be a key architect of seamless, intuitive experiences across self-solve, assisted support, and service channels-with a particular focus on integrating Apple's support ecosystem with key enterprise platforms-ensuring every Enterprise employee and admin interaction is effortless, effective, and aligned to Apple&rsquo;s values. 
 
We work cross functionally to design and evolve Enterprise user journeys that span our digital support and repair ecosystem. We connect the dots between front-end UX, backend operations, and behavioral insights to drive improvements that reduce friction and enable smarter, faster resolutions. This role blends customer empathy, journey mapping, and fluency in Enterprise technologies to unlock new opportunities for self-service, intelligent routing, and channel optimization. Our work will directly shape how we employ AI/ML automation to empower both Enterprise clients and Apple agents, delivering measurable impact in satisfaction, containment, and operational efficiency. 
 
&quot;,&quot;responsibilities&quot;:&quot;Bring an end-to-end journey perspective to the design and development of new features and content for both Enterprise Employee and Admin support scenarios. 
 
Establish feedback loops so that support insights can be leveraged to improve Apple products and services, improving usability, customer success, and loyalty. 
 
Collaborate with AI/ML, product, UX, engineering, and analytics teams to integrate emerging technologies into the customer journey - enhancing digital containment and reducing dependency on live support. 
 
Facilitate stakeholders workshops and alignment sessions to create journey improvements and ensure seamless execution across teams. 
 
Act as a thought leader and change agent in the transformation of traditional support and service into a modern, proactive, and personalized customer experience. 
 
Develop and maintain a deep understanding of enterprise support models, including tiered support structures, SLAs, and escalation paths. 
 
Partner with product and engineering teams to ensure that enterprise support requirements are considered in the design and development of Apple products and services. 
 
Collaborate with Customer Success Managers to gather insights into enterprise client pain points and technical challenges, and translate these insights into actionable improvements in digital support journeys. 
 
Preferred Qualifications 
 
Bachelor&rsquo;s degree in Business/Strategy, UX Design, or Technology/Data 
 
7+ years of experience in customer experience, digital support, or program management-ideally in a tech or service-oriented environment. 
 
Experience with service and repair strategy for Enterprise clients 
 
Understanding of agile and design thinking methodologies, service design experience is a plus 
 
Understanding of agile and design thinking methodologies 
 
Experience working in a SaaS company or supporting SaaS products. 
 
Familiarity with industry-standard frameworks for managing It services and support in an enterprise environment 
 
Experience with multiple support channels, including phone, chat, email, and self-service portals. 
 
Experience with Enterprise support technologies such as remote support tools, third-party system integrations, knowledge management systems, and ticketing systems. 
 
Minimum Qualifications 
 
Bachelors degree with 8 years applicable work experience 
 
3-5 years of program management experience including program strategy, planning, execution, risk management, and resource allocation, while managing multiple work streams interdependently 
 
Understanding of digital support channels and AI-powered support solutions (chatbots, virtual assistants, self service tools, knowledge base articles, predictive routing, etc.) 
 
Experience conducting gap analyses across customer experience journeys to identify pain points, drop-offs, and friction 
 
Comfortable with tools like Tableau to measure KPI&rsquo;s (CSAT, customer effort, self service adoption, abandon rate, etc.) 
 
Able to lead and partner with product, UX/UI, engineering and other cross functional partners to translate journey insights into digital improvements 
 
Experience working with or supporting Enterprise clients, including experience with ServiceNow or other leading ITSM platforms 
 
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Senior Program Manager, Enterprise Customer Journey Strategy

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