senior quality analyst

Tech Next

Senior Quality Analyst &ndash; Java + Selenium Experience: 5+ Years Work Mode: Remote Working Hours: 8AM to 5:30PMKey Responsibilities:* Design, develop, and maintain automation test scripts using Selenium WebDriver with Java. * Create and enhance automation frameworks to support web application testing. * Collaborate with development, QA, and product teams to understand requirements and define test coverage. * Perform functional, regression, and integration testing of applications across multiple environments. * Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps. * Execute test scripts, analyze results, and report defects using tools such as JIRA. * Develop and maintain reusable test data management strategies. * Ensure compliance with testing standards and participate in code reviews for test automation scripts. * Participate actively in Agile ceremonies such as sprint planning, stand-ups, and retrospectives. * Collaborate with developers to identify automation opportunities and optimize existing test suites.Required Skills &amp; Experience:* Minimum 5 years of hands-on experience in QA Automation. * Strong programming experience in Java. * Expertise in Selenium WebDriver and related test automation frameworks (TestNG, JUnit, etc.). * Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. * Proficiency in API testing using Postman, REST Assured, or similar tools. *Familiarity with version control systems (Git) and defect tracking tools (JIRA). * Strong knowledge of SDLC, STLC, and Agile/Scrum methodologies. * Solid understanding of XPath, CSS selectors, and dynamic element handling. * Excellent analytical, debugging, and problem-solving skills. * Strong communication and collaboration skills.Preferred Skills:* Experience with Cucumber (BDD) or Serenity frameworks. * Exposure to cloud-based testing tools such as Browser Stack or Sauce Labs. * Knowledge of database testing and ability to write SQL queries. * Familiarity with containerization tools like Docker and orchestration with Kubernetes. * Understanding of test reporting tools such as Allure, Extent Reports, or ReportNG.Job Type: Contractual / Temporary Contract length: 6 - 12 monthsPay: ₹50,000.00 - ₹60,000.00 per monthWork Location: Remote

Senior Quality Analyst

eClerx

<div>Job Title : Quality Senior Analyst - Chat/Voice Process
Job Summary : We are seeking a skilled and detail-oriented BPO Quality Senior Analyst for our Chat/Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Senior Analyst, you will be responsible for monitoring and assessing the quality of Chat/Voice interactions between our customer service representatives and customers. Your primary focus will be to analyze Chat/Voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators.
Responsibilities:
<div><ul><li>Monitor and evaluate Chat/Voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines.
</li></ul><ul><li>Analyze Chat/Voice transcripts for accuracy, completeness, and compliance with established protocols and procedures.
</li></ul><ul><li>Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards.
</li></ul><ul><li>Provide constructive and timely feedback to customer service representatives on their Chat/Voice interactions, highlighting areas of strength and areas needing improvement.
</li></ul><ul><li>Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations.
</li></ul><ul><li>Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives.
</li></ul><ul><li>Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review.
</li></ul><ul><li>Participate in calibration sessions with other quality Senior analysts to ensure consistent evaluation and scoring of Chat/Voice interactions.
</li></ul><ul><li>Stay updated with industry best practices and trends in customer service and Chat/Voice processes to continuously improve the quality evaluation process.
</li></ul><ul><li>Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets.
</li></ul></div>Requirements:
<div><ul><li>Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.
</li></ul><ul><li>Proven experience as a Quality Senior Analyst in a BPO setting, preferably with experience in Chat/Voice process evaluation.
</li></ul><ul><li>Excellent verbal and written communication skills with a keen eye for detail.
</li></ul><ul><li>Strong analytical and problem-solving abilities to assess Chat/Voice interactions and identify areas for improvement.
</li></ul><ul><li>Familiarity with quality monitoring tools and Chat/Voice platforms.
</li></ul><ul><li>Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
</li></ul><ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports.
</li></ul><ul><li>Knowledge of customer service principles and practices.
</li></ul><ul><li>Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives.
</li></ul><ul><li>Flexibility to adapt to changing business needs and work in shifts, if required.
</li></ul><ul><li>The Quality Senior Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in the Chat/Voice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.</li></ul></div></div>

Senior Analyst

RiseIT Solutions

<div><div>Title: QNXT/Care Advance Sr Analyst</div>
<div>Location: 100% Remote</div>
<div>Type: Contract</div>
<div>Rate: $63 per hour</div>
<div></div><div>Education: HS, JC, College Bachelors</div>
<div></div><div>Candidates MUST HAVE QNXT/Care Advance experience to be considered</div>
<div></div><div>We are in need of a resource with QNXT/CareAdvance implementation experience.</div>
<div></div><div>Our client is converting their ZeOmega/Java system over to the QNXT/CareAdvance platform. QNXT as well as CareAdvance are total must haves. Looking for someone with a high level of clinical knowledge that would be able to map and identify best practices between 2 systems.</div>
<div></div><div>Candidates MUST have SQL and project management experience. We are looking for a Senior Analyst who can contribute and lead a team of 3 internal resources.</div></div>

QNXT/Care Advance Sr Analyst

COMMUNITY BEHAVIORAL HEALTH

<div>The Sr. Evaluation Analyst will support CBH performance evaluation activities by producing both routine and ad hoc data analyses and reports associated with CBH&rsquo;s quality initiatives defined by OMHSAS, including Performance Improvement Plan (PIP) and Program Evaluation Performance (PEP) efforts as well as National Committee for Quality Assurance (NCQA) and other Quality Management initiatives. The Sr. Evaluation Analyst will provide critical analyses and interpretation of data and will present executive summary reports of these analyses to CBH senior leadership and contribute to the narrative of CBH&rsquo;s State reporting requirements. This position reports to the Supervisor of Data Analytics in CBH&rsquo;s Data Analytics department, under the Operations division, with the majority of the incumbent&rsquo;s work supporting the evaluation and reporting needs of CBH&rsquo;s Quality Management Performance Evaluation department.<div>
In addition to producing routine and ad hoc analyses, this role is responsible for shaping evaluation questions, applying appropriate methodologies, and translating complex data into actionable insights that inform executive decision-making, quality improvement, and equitable outcomes for CBH members.
The Senior Evaluation Analyst provides critical interpretation of analytic findings, develops executive-level summary reports, and contributes to the narrative of CBH&rsquo;s state and accreditation reporting requirements. This position reports to the Supervisor of Data Analytics within the Data Analytics Department (Operations Division), with the majority of work supporting the evaluation and reporting needs of CBH&rsquo;s Quality Management Performance Evaluation team.
Essential Functions:<ul><li>
Collaborate with stakeholders to define evaluation questions, analytic approaches, and success metrics</li><li>
Manage multiple high priority evaluation projects.</li><li>
Develop technical specifications and analytic datasets to support evaluation and quality measurement activities</li><li>
Analyze and synthesize claims data to examine existing and potential trends in quality performance metrics for performance evaluation activities.</li><li>
Use accepted methodologies for evaluation analytics to provide data-informed recommendations for CBH and DBHIDS leadership.</li><li>
Apply accepted evaluation, statistical, and analytic methodologies to produce rigorous, defensible findings</li><li>
Translate analytic results into clear, actionable recommendations for CBH and DBHIDS leadership</li><li>
Develop and present executive-level summaries, dashboards, and presentations to senior leadership and committees</li><li>
Participate in cross-departmental workgroups as an analytic subject-matter expert</li><li>
Incorporate health equity, population health, and disparity considerations into analyses where appropriate</li><li>
Provide informal guidance and analytic consultation to peers and junior staff, reflecting senior individual contributor responsibilities.</li></ul>
Position Requirements:<ul><li>
Education: Bachelor&rsquo;s degree required in social sciences, public health, health informatics; Master&rsquo;s Degree preferred</li><li>
Relevant Work Experience: At least three (3) years experience in data and statistical analysis, program evaluation, and methodology</li></ul>
Skills:<ul><li>
Preferred for this role: an understanding of national quality metrics (i.e.: HEDIS) and HealthChoices reporting requirements</li><li>
Required for this role: proficient in data and statistical analytic tools (i.e.: R, SPSS, Python)</li><li>
Familiarity with geospatial software and analysis (i.e.: ArcGIS) and data visualization platforms (Power BI)</li><li>
Familiarity with Data Warehouse or Relational Database and SQL is strongly preferred</li><li>
Ability to translate business requirements into technical and analytical requirements</li><li>
Excellent verbal and written communication skills</li><li>
Proficient in Microsoft Office suite of products, particularly Excel and PowerPoint</li><li>
Healthcare / health insurance experience in behavioral health/social science is required</li></ul>
Core Expectations:
CBH will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.<ul><li>
Perform key responsibilities as detailed in this job description in a dependable, responsible, and professional manner</li><li>
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately service the needs of stakeholders and their families</li><li>
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner</li><li>
Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity and rights</li><li>
Proactively identify opportunities for analytic, process, and performance improvement and develop solutions that enhance organizational effectiveness</li><li>
Actively participate in required meetings and complete all mandatory trainings</li><li>
Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our mission</li></ul>
Philadelphia Residency Requirement:<ul><li>
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.</li></ul>
U.S. Authorization Requirement:<ul><li>
CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.</li></ul>
Equal Employment Opportunity:
<ul><li>We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.</li></ul>
Requesting An Accommodation:<ul><li>
CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.</li><li>
If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov</li></ul></div></div>

Sr. Evaluation Analyst

Shinewell

Designation : Sr. Quality Analyst, Call AuditingLocation : Koramangala, Bangalore.Reporting : Quality Team LeaderShift : Day ShiftCTC : up to 4.2 LPAWork Experience: minimum 2 years of exp. in Call Auditing and work experience in outbound or customer facing roleCandidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with:1. English, Hindi and Kannada&middot; Mode of interview- face to face&middot; Notice period- Immediate/15 daysJob Type: Full-timePay: ₹380,000.00 - ₹420,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Sr. Quality Analyst

Accenture

Skill required: Marketing Operations - Quality Management 
Designation: Quality Auditing Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services &amp; Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. 
What are we looking for? Lead a QA/QC team providing quality services to specific projects Execute the best practices to help the teams supported by him/her to achieve the maturity level required by the company according the business objectives Lead and define the testing strategy for the specific teams/releases/engagements To provide training, on boarding in quality and processes to the teams supported by her/him Design, implement and/or assure the process in the team Able to perform QA and QC daily activities (bug tracking, bug search and testing tasks) Plan, deploy and manage the testing effort for any given engagement/release QA workload allocation and follow-up within his/her team Define the scope of testing within the context of each release/delivery Take care of deadlines, write status reports, metrics reports, attend to meetings and provide guidance to the team Recommend improvements or corrections to developers in terms of work processes and quality where applicable Good to have Skills?: Certifications &ndash; ISTQB, Digital Marketing Coordinate internal calibration sessions with Project Managers Be a strong team builder Monitor the quality of the service and communicate overall status to QA Management Excellent written and verbal English skills Min. 7-8 years of experience Intermediate knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software Metrics Exceptional leadership skills, Communications skills &amp; Client Management skills Knowledge on any CMS, Website publishing, Hosting Strong customer service, team development, problem solving skills and adaptability to changing environments Flexible working in shifts &quot;Expert in functional testing and has experience in testing digital products, including some or not all of: Mobile web applications, responsive websites Experience in testing multiple operating system platforms (Macintosh, Windows, iOS, Android).&quot; ?
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of increasingly complex problems &bull; Your day to day interactions are with peers within Accenture &bull; You are likely to have some interaction with clients and/or Accenture management &bull; You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments &bull; Decisions that are made by you impact your own work and may impact the work of others &bull; In this role you would be an individual contributor and/or oversee a small work effort and/or team &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Quality Auditing Senior Analyst

Citi

<div>The AML Compliance Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Enhance and implement of best -in-class AML Compliance policies and practices.</li><li>
Provide expert advice on AML Compliance policies to the AML/Financial Crime Support teams and the business.</li><li>
Perform AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments. Further, assess and identify emerging risks and recommend / drive program enhancements.</li><li>
Identify and escalate unusual activity or cases that fail to meet Citi and line of business guidelines to appropriate management or business partners. Advise management on next steps.</li><li>
Create, develop and deliver relevant training to business and functional partners.</li><li>
Additional duties as assigned.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>
Qualifications:<ul><li>
0-2 years experience in AML, knowledge of AML regulations preferred, proficiency with MS office, verbal/written skills, analytical skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization</li><li>
Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements Good project management and organizational skills and capability to handle multiple projects at one time Knowledge of AML requirements applicable to banks</li></ul>
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
-
Job Family Group:
Compliance
-
Job Family:
AML Core
-
Time Type:
Full time
-
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Sr. AML Analyst - UAE Nationals Preferred

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