service advisor

Extreme Powersports

About usWe are professional, agile and our goal is to set our people up for a life long career in a fun and exciting industry. .Our work environment includes:<ul><li>Great work family</li><li>Food provided</li><li>Growth opportunities</li></ul>We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving units. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of powersports technology and of the powersports industry.Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicle. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or vehicle pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed.Service Advisor Requirements: Experience in the powersports field would be awesome. A strong understanding of powersports technology and the powersports industry. Proficiency with industry-specific software. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.Job Type: Full-timeBase Pay: $13.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Opelika, AL 36801 (Required)</li></ul>Ability to Relocate:<ul><li>Opelika, AL 36801: Relocate before starting work (Required)</li></ul>Work Location: In person

Service Advisor

:One Plus Consultant

Service AdvisorEducation: Diploma/ B.E AutomobileExperience: 2 to 3 yearSalary : Upto 25000 + IncentiveLocation: chandkheda, ahmedabad.interested candidates can share their CV on +91 8780234394Job Type: Full-timePay: Up to &#8377;25,000.00 per monthWork Location: In person

Acts Fleet Maintenance

<div></div><div>JOIN A FAST-PACED RESULTS ORIENTED COMPANY BUILT ON STABILITY, GROWTH, AND EXCELLENCE! 
 
Service Advisor
Work Location: In person, Asheville, NC 
Full-Time 
Pay Range from $50,000 plus commission
Position Summary:
 
The Service Advisor will assign and direct all work performed in the branch and supervise all areas of the operation. Must work with staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. A hands-on approach, committed to the expansion and success of the business by implementing strategies that increase productivity and enable the achievement of sales goals, while complying with federal, state, and local regulations (e.g., Safety, OSHA, HazMat, and DOT. Knowledgeable about safe work practices, policies, and procedures, and performs all duties in a safe manner. 
 
What We&rsquo;re Looking For: 
 
 Industry Knowledge: Automotive or transportation industry background preferred. 
 Proven Leadership in a fast-paced environment. 
 Attitude: Enthusiastic, positive, teachable 
 Dependability: Punctual and reliable with strong time management 
 
DUTIES<ul><li>
Providing leadership for all team members of the facility</li><li>
Business operations/management of daily activities</li><li>
Visiting potential customers to gain accounts</li><li>
Contacting potential businesses and creating proposals for fleet maintenance contractual agreements</li><li>
Maintain and create daily, weekly, monthly, and yearly reports</li><li>
Supervisory Duties</li></ul>
***This is only a snapshot of the duties performed 

Skills<ul><li>
Verbal communication</li><li>
Data entry and reporting</li><li>
Organizational and multi-tasking abilities</li><li>
Customer-focused
</li><li>Proficient in computer and scheduling systems</li><li>
Ability to multitask in a fast-paced environment</li></ul>
Preferred<ul><li>
Management experience</li><li>
Product/Industry knowledge</li></ul>
Benefits:<ul><li>
Health Insurance &ndash; 100% company-paid single coverage, giving you peace of mind with no out-of-pocket premium costs.</li><li>
Dental Insurance &ndash; Keep your smile healthy with comprehensive dental coverage.</li><li>
Vision Insurance &ndash; Affordable vision care to help you see clearly.</li><li>
Paid Time Off (PTO) &ndash; Generous paid time off to relax, recharge, and spend time with family.</li><li>
 401(k) Retirement Plan &ndash; Build your future with a 3% company match.</li></ul> 
Founded in 1989, Acts Fleet Maintenance has built a STRONG REPUTATION for delivering top-tier service in the transportation industry. With decades of success and continued expansion, we are proud to offer a rare opportunity for a multi-talented Service Advisor to become a key part of our team. We&rsquo;re looking for people ready to provide exceptional customer service and help drive ongoing growth in a dynamic, fast-paced market. 
 
What We Do:<ul><li>
Preventive Maintenance (PM) Inspections</li><li>
DOT Inspections</li><li>
Mechanical Repairs</li><li>
Tire Services</li><li>
And much more in the ever-evolving transportation industry!</li></ul><div>
Why Join Acts Fleet Maintenance?<ul><li>
Be part of a team with over 30 years of trusted service</li><li>
Opportunity to grow within a stable, respected company</li><li>
Work in a supportive environment with real impact on your branch's success</li><li>
Competitive compensation and potential for advancement</li></ul></div>
I9uVndNzoc</div>

Omnia Paratus

We are seeking a professional, customer-focused Service Advisor to act as the liaison between customers and our garage team. You will be responsible for greeting customers, understanding their vehicle needs, explaining services, preparing job cards, providing estimates, and ensuring smooth communication between the workshop and the client. Your goal is to deliver excellent customer service while maximizing the efficiency and productivity of the workshop.Key Responsibilities:<ul><li>Greet customers in a professional and friendly manner</li><li>Listen to customer concerns and accurately document vehicle issues</li><li>Provide service and repair estimates based on customer needs and workshop diagnostics</li><li>Create and manage work orders/job cards for mechanics and technicians</li><li>Schedule service and repair appointments</li><li>Maintain clear communication with technicians and customers throughout the repair process</li><li>Upsell additional services when appropriate (e.g., maintenance, inspections)</li><li>Notify customers of completion, delays, or changes in repair work</li><li>Handle customer complaints or escalate issues to management</li><li>Manage invoicing, payments, and warranty documentation</li><li>Maintain records of services, parts, and customer interactions</li></ul>Requirements:<ul><li>Proven experience in a customer service or automotive-related role (preferred)</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of automotive systems and services</li><li>Ability to explain technical issues in a way customers understand</li><li>Proficient with computers and service management systems</li><li>Strong organizational and multitasking skills</li><li>High school diploma or equivalent (automotive qualification is a plus)</li><li>Valid driver&rsquo;s license (if required)</li></ul>Key Skills:<ul><li>Customer service</li><li>Automotive knowledge</li><li>Problem-solving</li><li>Time management</li><li>Sales and upselling</li><li>Team coordination</li><li>Computer literacy (DMS or garage software experience is a bonus)</li></ul>Job Type: Full-time

Al-Futtaim

<div>Job Requisition ID: 172826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high-level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Relations</h4> 
<ul><li>
Build long-term relationships with customers to ensure customer retention and loyalty.</li><li>
Actively engage with customers through consultation on their needs and service requirements throughout the service process.</li><li>
Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.</li><li>
Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on-time delivery commitments.</li></ul><h4 class="jobSectionHeader"> 
Financial Objectives</h4> 
<ul><li>
Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</li><li>
Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.</li><li>
Contribute to achieving budgeted service and other sales revenue targets.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Procedures</h4> 
<ul><li>
Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.</li><li>
Maintain 100% accuracy in data quality on all documents.</li><li>
Demonstrate adherence to internal audit standards and procedures.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Customer relationship management skills.</li><li>
Effective communication and negotiation abilities.</li><li>
Technical proficiency in automotive services, including EVs.</li><li>
Compliance to standard operating procedures and policy adherence.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Diploma or Bachelor of Automobile/Mechanical Engineering.</li><li>
3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.</li><li>
Working knowledge of MS Office and SAP preferred.</li><li>
Good communication skills and customer handling abilities.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
 <li>
 Greet customers courteously and inquire about their vehicle issues.
 </li>
 <li>
 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
 </li>
 <li>
 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
 </li>
 <li>
 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
 <ul>
 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
 <li>
 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
 </li>
 <li>
 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
 <ul>
 <li>
 Schedule appointments for vehicle repairs and maintenance services.
 </li>
 <li>
 Coordinate with the service department to ensure timely allocation of resources and completion of services.
 </li>
 <li>
 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
 <ul>
 <li>
 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
 </li>
 <li>
 Provide quotes to customers and obtain their approval before initiating repairs.
 </li>
 <li>
 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
 </li>
 <li>
 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
 </li>
 <li>
 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
 <ul>
 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
 </li>
 <li>
 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
 <li>
 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
 <li>
 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
 <ul>
 <li>
 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
 </li>
 <li>
 Promote service packages, maintenance plans, and dealership promotions to customers.
 </li>
 <li>
 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

Smart Motor Auto Repair Center

Job Summary:The Customer Service Advisor - Female/ Receiptionist is the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves a combination of customer service, technical knowledge, and administrative skills. The candidate is responsible for greeting customers, accurately diagnosing vehicle issues, providing estimates for repairs, and ensuring a smooth and efficient service experience. A key requirement for this position is proven experience in handling insurance and warranty claims, as the Service Advisor will be responsible for processing and managing these claims from start to finish.Responsibilities:<ul><li>Customer Service: Greet customers warmly and professionally. Listen to their concerns regarding their vehicle's performance. Clearly explain the diagnostic process, repair options, and associated costs. Provide regular updates on the status of their vehicle.</li><li>Vehicle Diagnosis: Collaborate with technicians to accurately identify and understand the customer's vehicle issues. Translate complex technical information into understandable terms for the customer.</li></ul>Insurance and Warranty Claims:<ul><li>Process Claims: Accurately complete and submit all necessary paperwork for insurance and warranty claims.</li><li>Liaise with Adjusters: Communicate effectively with insurance adjusters and warranty providers to ensure claims are approved in a timely manner.</li><li>Documentation: Maintain meticulous records of all claim-related documents, including repair orders, estimates, and communication logs.</li><li>Customer Guidance: Advise customers on the insurance and warranty claim process, helping them understand their coverage and any out-of-pocket costs.</li><li>Administrative Tasks: Schedule appointments, answer phone calls, manage the service bay workflow, and maintain a clean and organized work area.</li></ul>Qualifications:<ul><li>Minimum of 4+ years of experience as a Service Advisor in an automotive or dealership environment.</li><li>Demonstrable experience and a strong track record of successfully handling and processing automotive insurance and warranty claims.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Solid understanding of automotive systems and repair procedures.</li><li>Exceptional organizational skills and attention to detail.</li></ul>To Apply:Please submit your cv/ resume detailing your experience with insurance and warranty claims to hr@smartmotor.ae or 0589107620Job Type: Full-timeJob Type: Full-timePay: From AED4,000.00 per month

Service Advisor - Female

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