service advisor

SBM Garage

Job TitleExperienced Automotive Service Advisor (5&ndash;7+ Years Experience Required)Job SummaryWe are a well established automotive repair shop seeking a highly experienced Service Advisor to join our team. This position is suited for a professional who has worked locally in multiple automotive repair shops and understands the demands of a fast paced service environment.The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.Key Responsibilities<ul><li>Welcome customers professionally and accurately understand their vehicle concerns</li><li>Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner</li><li>Manage multiple repair orders simultaneously while maintaining accuracy and organization</li><li>Coordinate closely with technicians to prioritize jobs and ensure smooth workflow</li><li>Take ownership of service processes from customer intake to vehicle delivery</li><li>Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues</li><li>Recommend required repairs and maintenance honestly and responsibly</li><li>Follow up with customers on approvals, job status, and service completion</li><li>Maintain accurate documentation, invoicing, and service records</li><li>Uphold shop policies, quality standards, and customer service expectations</li></ul>Required Experience &amp; Qualifications<ul><li>Minimum 5&ndash;7 years of experience as an Automotive Service Advisor</li><li>Local experience required, preferably across multiple automotive repair shops</li><li>Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules</li><li>Proven ability to work efficiently in a high-volume, high-pressure environment</li><li>Strong communication and interpersonal skills</li><li>Ability to manage competing priorities without compromising service quality</li><li>Basic computer and service management software proficiency</li><li>Motivated, reliable, and committed to contributing to the long-term success of the shop</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Stable and respectful working environment</li><li>Opportunity to play a key role in daily operations and shop growth</li></ul>How to ApplyQualified candidates with relevant experience are encouraged to apply with their CV on saoudm.umer@gmail.comJob Type: Full-timeWork Location: In person

Service Advisor

ELITE AUTO REPAIR of Singer Island LLC

Job Overview We are seeking a knowledgeable and customer-focused Automotive Service Advisor / Writer . The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves accurately diagnosing customer needs, preparing service estimates, and ensuring a seamless communication flow between technicians and clients. Candidates with dealership experience, automotive diagnostics skills, and a strong background in automotive service management will thrive in this position. The Service Advisor / Writer plays a vital role in enhancing customer satisfaction while supporting the dealership&rsquo;s service department operations.Responsibilities<ul><li>Greet customers professionally and listen carefully to understand their vehicle concerns</li><li>Write detailed service estimates based on vehicle diagnostics and technician input</li><li>Communicate effectively with customers regarding recommended repairs, costs, and timelines</li><li>Upsell additional services such as oil changes, tire services, brake repairs, suspension work, alignments, transmission repairs, diesel engine repairs, shocks &amp; struts, auto body repairs, air brake systems, and other automotive repairs</li><li>Coordinate with technicians to prioritize repair orders and ensure timely completion of services</li><li>Maintain accurate documentation of all service work performed and parts used</li><li>Handle customer inquiries and provide exceptional customer service throughout the repair process</li><li>Manage cash handling transactions and process payments efficiently</li><li>Stay informed about the latest automotive repair techniques and dealership promotions</li><li>Assist in vehicle inspections and diagnostics to recommend appropriate maintenance or repairs</li></ul>Experience<ul><li>Prior dealership experience is required</li><li>Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures</li><li>Experience with auto estimating software and service writing is essential</li><li>Familiarity with automotive repair specialties including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks &amp; struts, brake repair, air brake systems, and automobile sales is advantageous</li><li>Proven ability to upsell services while maintaining integrity and customer trust</li><li>Excellent customer service skills with the ability to communicate technical information clearly to clients</li><li>Previous experience handling cash transactions is a plus</li><li>Automotive technician or mechanic experience can be beneficial for understanding technical aspects of repairs</li></ul>Job Type: Full-timePay: RO100.000 - RO200.000 per monthWork Location: In person

Camping World

<div>Camping World is seeking a Service Advisor to join our growing team.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. 
What You'll Do:<ul><li>
Determine specialized product needs and services by working directly with customers</li><li>
Suggest add-on sales to increase average transactions</li><li>
Provide price estimates for designated installations prior to scheduling appointments</li><li>
Keep customers apprised of work progress</li></ul>
What You'll Need to Have for the Role:<ul><li>
A minimum of one year of service experience is preferred</li><li>
Previous RV product or camping lifestyle</li><li>
Ability to work daily on a computer and perform internet searches as needed</li><li>
Excellent organization and follow up skills are required</li><li>
The ability to follow department procedures and policies</li><li>
Valid driver's license preferred</li><li>
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices</li><li>
Prolonged periods of standing, stooping, crawling, and bending</li></ul>
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.<div><div><div><div><div><div><div><div>
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental &amp; vision coverage! For more information please visit: www.mycampingworldbenefits.com<div>
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.</div></div></div></div></div></div></div></div></div></div>

Al-Futtaim

<div>Job Requisition ID: 177021
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role:

Service Advisor is to act as a point of contact to the customers with Strong rapport and liaison between customers and the workshop, ensuring their equipment&rsquo;s service needs are understood and addressed promptly and effectively. SA provides guidance on service options, Time, and Cost Estimation &amp; its adherence, communicate repair progress, Turnaround Time and strives to deliver excellent customer service to enhance satisfaction and loyalty. 


What you will do:
<ul>
<li>Engage with Customers &amp; technicians, building strong rapport, empathise and clarify customer requests, engage with service team, and apprise them on the actual jobs to be carried out and the status.</li>
<li>Prepare service quotation, prepare service reports &ndash; and follow Customer approval</li>
<li>Follow up on customers' payments, clear all outstanding payments, and close the Job/WIPs immediately once completed (ensuring there are no aged WIPs pending).</li>
<li>Upselling, value added Services, Additional job conversion, supplementary estimate approvals, Preventive maintenance, and parts recommendations (based on service reports &amp; machine History), Service packages and AMC contracts</li>
<li>Follow-up on Job completion with Workshop and spare parts. Ensuring the time &amp; cost estimations are met</li>
<li>Service Delivery &ndash; Perform billing, explanation of the Invoice &amp; jobs carried out to the level of Customer Satisfaction</li>
<li>number of Job cards to meet Business objective</li></ul> 


Required Skills to be Successful
<ul>
<li>Diploma or Bachelor of Automobile/Marine/Electrical or Mechanical Engineering.</li>
<li>Experience with authorized OEM dealership &ndash; Out of which a minimum of 3 years as a Service Advisor, preferably in Generators / Marine engines.</li>
<li>Automotive dealer/distributor business &amp; workshop processes.</li>
<li>Understanding of commercials, Service products, Service Contracts, Value added Services, Upselling techniques, maintenance, and parts requirements.</li>
<li>Technical Knowledge &amp; Concepts of Diesel Engines, Driveline, Electrical, and spares parts.</li>
<li>Understanding of Warranty policy, Service guidelines, Complaint codes, Fault codes, Repair Operational codes, Customer Voice, ROT wise &amp; Service wise parts consumption</li>
<li>Strong knowledge of MS office, SAP, ARIBA, CRM / DBM.</li>
<li>Arabic Speaker (preferable) with a professional English level.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

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