service advisor

MTM Group

Service AdvisorJob SummaryWe are seeking a motivated and customer-focused Mechanical Engineering graduate to join our automotive aftersales team as a Service Advisor. The candidate will act as the liaison between customers and the workshop, ensuring smooth service operations, excellent customer satisfaction, and timely vehicle repairs.You&rsquo;ll handle:<ul><li>Welcome customers and understand unit service concerns.</li><li>Prepare repair orders/job cards accurately.</li><li>Coordinate with workshop technicians regarding unit repairs and maintenance.</li><li>Explain service recommendations, repair processes, and estimated costs to customers.</li><li>Follow up on unit repair status and update customers regularly.</li><li>Support service team in maintaining high customer satisfaction standards.</li><li>Assist in preparing quotations, invoices, and service documentation.</li><li>Promote preventive maintenance and additional service offerings.</li><li>Ensure proper documentation within the Dealer Management System (DMS).</li><li>Follow company policies, safety standards, and manufacturer procedures.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Mechanical Engineering or Automotive Engineering.</li><li>With 1-2 year of experience preferred.</li><li>Strong interest in the automotive industry and customer service,</li><li>Basic understanding of automotive systems and vehicle maintenance.</li><li>Proficient in Microsoft Office applications.</li></ul>Work Location:Sharjah - MTM PowersportPay: Up to AED6,000.00 per monthWork Location: In person

Service Advisor

Sand Dance Tyres Trading LCC

Job Title: Automotive Service Advisor (Arabic &amp; English Speaking)Location: Sharjah, UAE Industry: Automotive ServiceWe are looking for an experienced and customer-focused Service Advisor to join our automotive service team in Sharjah. The ideal candidate must be fluent in both Arabic and English, have strong communication skills, and possess solid experience in the automotive service industry.Key Responsibilities:<ul><li>Greet customers and understand their vehicle service requirements</li><li>Prepare job cards and explain repair/service recommendations</li><li>Coordinate with workshop technicians to ensure timely service completion</li><li>Provide regular updates to customers regarding vehicle status</li><li>Handle customer concerns professionally and ensure high customer satisfaction</li><li>Upsell additional services and maintenance packages when required</li><li>Ensure proper follow-up and documentation of all service activities</li></ul>Requirements:<ul><li>Minimum 3 years of experience as a Service Advisor in the automotive industry is mandatory</li><li>Fluency in Arabic and English is mandatory</li><li>Strong customer service and communication skills</li><li>Knowledge of automotive systems and repair processes</li><li>Ability to work in a fast-paced environment</li><li>Computer literacy and experience with service management systems preferred</li><li>Immediate joiners preferred</li></ul>Pay: AED3,000.00 - AED5,000.00 per monthWork Location: In person

Elite Shine Group

We are looking for a professional and customer-focused Service Advisor to join our automotive workshop team. The ideal candidate should have experience in handling customers, preparing job cards, upselling services, and coordinating with the workshop team to ensure smooth vehicle delivery.Job Responsibilities:<ul><li>Welcome customers and understand vehicle concerns and service requirements</li><li>Prepare job cards and explain repair/service recommendations clearly</li><li>Coordinate with technicians and workshop team for repair updates</li><li>Provide accurate estimates, quotations, and timelines to customers</li><li>Follow up with customers for approvals and pending work</li><li>Ensure proper vehicle check-in and delivery process</li><li>Upsell detailing, tinting, PPF, ceramic coating, and other workshop services</li><li>Handle customer complaints professionally and maintain high customer satisfaction</li><li>Maintain daily follow-up on leads, pending approvals, and outstanding payments</li><li>Ensure all vehicles are delivered on time and in proper condition</li><li>Maintain customer records and service history accurately</li></ul>Requirements:<ul><li>Minimum 2 years of experience as a Service Advisor in automotive industry</li><li>Strong communication and customer handling skills</li><li>Good knowledge of automotive repairs and car care services</li><li>Ability to work under pressure and achieve targets</li><li>Basic computer knowledge and experience with workshop software preferred</li><li>UAE driving license is an advantage</li></ul>Benefits:<ul><li>Competitive salary + incentives</li><li>Visa provided</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Expected Salary ?</li><li>Visa Status ?</li></ul>Work Location: In person

Job TitleService AdvisorJob SummaryWe are seeking a motivated and customer-focused Mechanical Engineering graduate to join our automotive aftersales team as a Service Advisor. The candidate will act as the liaison between customers and the workshop, ensuring smooth service operations, excellent customer satisfaction, and timely vehicle repairs.Key Responsibilities<ul><li>Welcome customers and understand vehicle service concerns.</li><li>Prepare repair orders/job cards accurately.</li><li>Coordinate with workshop technicians regarding vehicle repairs and maintenance.</li><li>Explain service recommendations, repair processes, and estimated costs to customers.</li><li>Follow up on vehicle repair status and update customers regularly.</li><li>Support service team in maintaining high customer satisfaction standards.</li><li>Assist in preparing quotations, invoices, and service documentation.</li><li>Promote preventive maintenance and additional service offerings.</li><li>Ensure proper documentation within the Dealer Management System (DMS).</li><li>Follow company policies, safety standards, and manufacturer procedures.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Mechanical Engineering or Automotive Engineering.</li><li>With 1-2 year of experience preferred.</li><li>Strong interest in the automotive industry and customer service.</li><li>Basic understanding of automotive systems and vehicle maintenance.</li><li>Proficient in Microsoft Office applications.</li></ul>Pay: From AED6,000.00 per monthWork Location: In person

The Mechanic Auto Center L.L.C

Urgent hiring for Sales &amp; Service Advisor having at least 2 years of experience in Automotive Garage.(SALARY PLUS COMMISSION)Job Responsibilities include:<ul><li>To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute to achieving the sales targets.</li><li>Carry out sales in accordance with pre-agreed monthly targets and budgets.</li><li>Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.</li><li>Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.</li><li>Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.</li><li>Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.</li><li>Ensure pre-delivery inspections and proper documentation of the sales transaction.</li><li>Ensure details of all vehicle transactions are accurately completed &amp; recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.</li><li>Provide highest level of customer service and satisfaction at all times in accordance with the company&rsquo;s sales policies and procedures to maximize future recommended or repeat sales.</li><li>Ensure that the customer is aware of all available extras, accessories and warranties.</li><li>Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.</li><li>Provide customers with qualified advice on vehicle finance and insurance facilities.</li><li>Participate in seasonal sales campaign and promotions to maximize sales penetration.</li></ul>Pay: AED4,000.00 - AED6,000.00 per monthWork Location: In person

HPG Auto Repair

Job Type: Full-time, PermanentLocation: Dubai, UAE (or specify your Emirate)Salary: Fixed Salary (AED 4,000 to 5,000 per month) + Attractive performance-based monthly incentives based on sales and customer satisfaction targets.Job SummaryWe are looking for a customer-focused, energetic, and highly organized Automotive Service Advisor to join our growing team. As the first point of contact for our clients, you will bridge the gap between customers and our technical team. The ideal candidate will have extensive multi-brand garage experience in the UAE, excellent coordination skills, and a proven track record of converting vehicle diagnoses into ethical sales and service agreements.Key Roles &amp; Responsibilities<ul><li>Customer Relations &amp; Intake: Serve as the welcoming first point of contact. Listen to client concerns, accurately record vehicle symptoms, and schedule workshop appointments.</li><li>Estimation &amp; Parts Coordination: Check parts availability and pricing with suppliers to prepare accurate, competitive repair estimates and service agreements for management approval.</li><li>Technician &amp; Workshop Coordination: Keep tight coordination with the Floor In-Charge and technicians. Monitor service progress to ensure accurate vehicle diagnosis and that cars are ready within the promised timeframe.</li><li>Customer Communication &amp; Upselling: Keep customers updated on their vehicle&rsquo;s diagnostic status. Advise and educate them on different car service schedules (Minor Service, Major Service, and necessary repairs), upselling maintenance packages and solutions ethically.</li><li>Logistics Management: Book customer appointments, arrange convenient vehicle drop-offs, and handle smooth vehicle pick-ups/deliveries.</li><li>Retention &amp; Loyalty: Maintain positive, long-term relationships with clients to ensure high customer retention, repeat business, and word-of-mouth referrals.</li></ul>Experience &amp; Qualifications<ul><li>Experience: Minimum of 5 years of steady experience as a Service Advisor within a multi-brand auto repair garage in the UAE (Mandatory).</li><li>Skills: Strong sales, negotiation, and relationship-building skills. Ability to multitask and handle high customer volumes smoothly.</li><li>Technical Knowledge: Proven experience in drafting and selling service agreements and explaining vehicle repair scopes.</li><li>Education: Bachelor&rsquo;s Degree or Diploma in Automobile/Mechanical Engineering (preferred).</li><li>Driving License: Must possess a valid UAE Driving License (Mandatory).</li></ul>Benefits &amp; Perks<ul><li>Fixed salary (AED 4,000 - 5,000/month) + Attractive performance-based monthly incentives based on sales and customer satisfaction targets.</li><li>Full benefits as per the UAE Labour Law.</li><li>A stable, long-term career opportunity within a structured, growing automotive brand.</li></ul>Application InstructionsIf you meet the above criteria and have a passion for the automotive service industry, please submit your updated CV detailing your multi-brand garage experience in the UAE.Note: Candidates without a valid UAE driving license or relevant automotive service experience will not be shortlisted.Work Location: In person

Automotive Service Advisor

CHANEL

<div>
 
 Your role @ CHANEL
 
 
 
 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
 
 
 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
 
 
 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
 
 
 
 The impact you can create at CHANEL
 
 
 
 
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 The main responsibility is to act as the first line of contact in addressing clients' inquiries over the Phone, WhatsApp and Email, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
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 Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
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 Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
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 Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
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 Build strong relationships with boutiques and other stakeholders and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
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 Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
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 Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
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 Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
 
 
 
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 You are energized by&hellip;
 
 
 
 
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 Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
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 Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
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 Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
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 Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
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 An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
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 A workplace that provides you with opportunities to develop and supports you to be at your best.
 
 
 
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 What You Can Bring To The Team&hellip;
 
 
 
 
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 Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
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 Demonstrated experience in Client Care Centers and E-commerce within the luxury industry, with a strong ability to understand client needs and expectations while maintaining an appropriate and refined tone of voice.
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 Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
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 A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
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 Demonstrated agility to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
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 Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
 
 
 
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 What you will learn / What CHANEL can offer you&hellip;
 
 
 
 
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 Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
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 Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
 
 
 
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 At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 
</div>

Client Service Advisor

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