service advisor

Carmel group wll

Service Advisor &ndash; Automotive SectionA reputed heavy and light vehicle sales company in Qatar is looking for an experienced Service Advisor to join our team. The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality standards.Responsibilities<ul><li>Greet customers and identify their service requirements</li><li>Open job cards, explain repair estimates, and follow up on service progress</li><li>Coordinate with technicians to ensure timely and efficient service completion</li><li>Maintain customer satisfaction and handle complaints professionally</li></ul>Requirements<ul><li>Previous experience as a Service Advisor in the automotive industry</li><li>Strong communication and customer service skills</li><li>Good knowledge of vehicle maintenance and repair (heavy &amp; light vehicles preferred)</li><li>Valid driving license preferred</li><li>Highly skilled in mainly in Heavy vehicles will be more valuable</li></ul>How to ApplyEmail: jobsalkhor@gmail.com | qatarjobs309@gmail.com Contact: +974 3119 1187 | +974 7090 7890Job Type: Full-time

Service Advisor

AUTO NATION SERVICES

Job Title: Service AdvisorLocation: Ras Al Khaimah Job Type: Full-TimeAbout Us: Auto Nation Services is a trusted Premium cars service centre dedicated to delivering exceptional customer service and high-quality vehicle maintenance and repair solutions. We are seeking a motivated and professional Service Advisor to join our team and serve as the key link between our customers and workshop Supervisor.Job Summary:The Service Advisor will greet customers, assess their service needs, and ensure a smooth and efficient repair process from start to finish. This role requires excellent communication, organizational, and problem-solving skills to provide an outstanding customer experience.Key Responsibilities:<ul><li>Greet customers and listen to their concerns about their vehicles</li><li>Create detailed service orders and explain repair recommendations clearly</li><li>Communicate effectively between customers and the service team</li><li>Provide accurate estimates of repair costs and completion times</li><li>Follow up on vehicle status and keep customers informed throughout the process</li><li>Ensure customer satisfaction by resolving any service-related issues promptly</li><li>Maintain accurate service records and documentation</li><li>Promote additional services or maintenance when appropriate</li></ul>Qualifications:<ul><li>Arabic speaking is mandatory</li><li>Diploma or Bachelor&rsquo;s Degree required (automotive or related field preferred)</li><li>Previous experience as a Service Advisor or in a customer service role (automotive industry experience preferred)</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of automotive systems and repair terminology</li><li>Ability to multitask and stay organized in a fast-paced environment</li><li>Computer literacy (experience with dealership management systems is a plus)</li></ul>Benefits:<ul><li>Employment Visa for self as per company policy</li><li>Sharing Accommodation</li><li>Transportation (From company accommodation)</li><li>Air ticket once in every two years as per company policy</li><li>Medical Insurance (As per Grade)</li></ul>Languages:<ul><li>Arabic &ndash; Mandatory</li><li>English &ndash; Preferred/Required for communication and documentation</li></ul>Job Type: Full-time

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

ONEROAD Auto Service Center

Job Title: Service AdvisorExperience: 2-4 years (UAE)Location: Abudhabi, UAEAge below 40Job Responsibilities:<ul><li>Greet customers, prepare estimates, and schedule appointments.</li><li>Analyzed the work orders and discussed work with supervisors.</li><li>Prepare invoices.</li><li>Perform vehicle diagnostics.</li><li>Handle customer calls and respond to email inquiries.</li><li>Record customer vehicle service issues in company database.</li><li>Resolve customer complaints and minor customer service issues.</li><li>Perform customer follow-up contact to ensure customer satisfaction.</li><li>Schedule vehicle service appointments.</li><li>Welcome customers and make general assessments of vehicle issues.</li><li>Work to ensure customer satisfaction and handle customer issues.</li><li>Promote the service facilities to increase repeat business.</li><li>Perform after-sales follow-ups and develop strong relationships.</li><li>Guide employees in handling difficult and complex problems and in resolving escalating complaints and disputes.</li></ul>Job Qualifications:<ul><li>Bachelors degree or equivalent</li><li>Dealership Service Advisor experience required</li><li>Strong communication skill in English, Hindi &amp; Urdu</li><li>Skilled at articulating customer issues with auto staff</li><li>Adapt at handling customer complaints in a professional efficient manner</li><li>Must have a valid UAE driving license</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

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