service advisor

Interstate Companies Inc

<div>Job Title: Service Advisor 
Location: Rockford, Illinois 
Company: Interstate Power Systems
We are currently seeking an experienced Service Advisor to join our team. Pay ranges DOE starting at $20.00-$31.00/hour
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.
Job Duties:
<ul><li>Greet the customer and start the process of helping the customer through the repair</li>
<li>Help identify a mechanical problem by questioning the customer or visual inspection</li>
<li>Positive interface with technicians, foreman, parts department and customers</li>
<li>Advise customers about necessary services needed for repair of vehicle</li>
<li>Write and present accurate estimates of repair</li>
<li>Explain the work and charges to the customer when the job is complete</li>
<li>Accurately process customer and warranty repair orders</li>
<li>Organize and prioritize workflow of shop and field technicians</li>
<li>Communicate with shift advisers as to work progress and priority</li>
<li>Responsible for securing facility at close of shift</li>
<li>Assist parts department with purchasing, work orders, etc.</li>
<li>Administrative duties as related to the role</li>
</ul>
Requirements for Service Advisor:
<ul><li>High School Graduate Required</li>
<li>Truck or Automotive Service Advising Experience preferred but not required</li>
</ul>
Ideal Candidate will possess the following qualities:
<ul><li>Positive attitude</li>
<li>Solid written and verbal communication skills including excellent customer service and phone skills</li>
<li>Organized and able to manage time wisely</li>
<li>The desire to succeed in a day-to-day challenging position</li>
<li>Mechanical Experience</li>
<li>Computer Skills (Excel, Word, Excede Operating System)</li>
</ul>
Employee Benefits
<ul><li>Competitive Wages &ndash; Be paid your worth!</li>
<li>Tuition assistance - for educational and ongoing career growth</li>
<li>Health, dental and vision coverage - begins on the first day of the following month.</li>
<li>Paid Time Off - (PTO) starts accruing day one of your full-time employment.</li>
<li>Holidays - 6 Holidays and 2 Floating Holidays per year</li>
<li>401(K) - with company matching.</li>
<li>Long Term Disability - Supplied</li>
<li>Short Term Disability - Supplied</li>
<li>Life Insurance - Supplied</li>
<li>Healthiest You - Virtual Health Care paid by Interstate.</li>
<li>PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement</li>
<li>Pet Insurance &ndash; We care about our furry friends!</li>
<li>Employee Discounts - available on products and services</li>
<li>Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.</li>
<li>Paid Health and Well-being screening - for employees and their spouse</li>
</ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
Military Friendly Hiring
#IPSRT</div>

Service Advisor

Ebrahim Khalil Kanoo B.S.C (c)

<div>
 
 We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.
 
 
 
 
 
 
 
 
 
 Job Purpose, Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Responsible for achieving the monthly sales target
 </li>
 <li>
 Responsible for communicating with the clients to identify and record vehicle issues
 </li>
 <li>
 Responsible for promoting the products and services to the clients
 </li>
 <li>
 Ensure customer service excellence is maintained
 </li>
 <li>
 Responsible for following up on the jobs&rsquo; orders with all concerned parties
 </li>
 <li>
 Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience
 </li>
 <li>
 Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
 </li>
 <li>
 Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
 </li>
 <li>
 Ensure all quality standards, processes, procedures and policies are met at all times
 </li>
 <li>
 Provide all necessary progress reports on a regular and as required basis
 </li>
 <li>
 Responsible to follow and implement relevant requirements of Environment, Health, Safety &amp; Quality manual
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required, Skills, Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional vocational or technical training is a plus.
 </li>
 <li>
 Previous experience 2-3 years in automotive service or customer service roles is preferred.
 </li>
 <li>
 Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
 </li>
 <li>
 Excellent problem-solving and decision-making abilities.
 </li>
 <li>
 Knowledge of automotive systems, repairs, and maintenance procedures.
 </li>
 </ul>
 
 
</div>

Lamb's Tire & Automotive

<div>Overview:
<div>
** Immediate Service Advisor Opportunity **</div><div>
Pay: $45,000 - $75,000 (uncapped bonus)</div><div></div><div> 
The Service Advisor/Writer is responsible for selling and promoting all products and services offered by Sun Auto by following the company&rsquo;s store standards and expectations.</div><div></div><div> 
Sun Auto Tire &amp; Service operates multiple locations across Texas and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.</div><div></div><div> 
Benefits:</div><ul><li>
5 day work-week ** Sundays Off **</li><li>
Competitive Bi-Weekly Pay</li><li>
Tuition Reimbursement</li><li>
Paid Vacation and Sick Time</li><li>
6 Paid Holidays</li><li>
Medical, Dental and Vision Insurance</li><li>
Life Insurance (Company paid)</li><li>
401(k) Retirement Savings Plan with Company Match</li><li>
Discounted Services on Personal and Immediate Family Vehicles</li><li>
Opportunity for Advancement!!!</li></ul><div> 
Principal Duties and Responsibilities:</div> 
<div></div><ul><li>
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company&rsquo;s standardized customer service techniques.</li><li>
Listen to and thoroughly document customer&rsquo;s concerns; inspect vehicle and refer to service history to accurately identify and verify customer&rsquo;s service needs.</li><li>
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.</li><li>
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.</li><li>
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.</li><li>
Follow proper procedures when cashing out a customer&rsquo;s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.</li><li>
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.</li><li>
Track all new returns, core returns and warranty parts for individual customers</li><li>
Other duties as assigned</li></ul><div>
Qualifications:</div> 
<div></div><ul><li>
High School Diploma or equivalent</li><li>
Prior experience as a Service Advisor is highly preferred, but not required</li><li>
Professional appearance and proven ability to work in a process driven environment</li><li>
Possess valid driver&rsquo;s license</li><li>
Must be at least 18 years old</li><li>
Possess State Inspector License is highly preferred, but not required
</li><li>ASE Certified Service Consultant Certification is highly preferred, but not required</li><li>
Ability to work a minimum of five days, including weekends</li></ul><div></div><div> 
Sun Auto Tire &amp; Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div></div>

Sun Auto Tire & Service

Legend Holding Group

Job Title: Service Advisor &ndash; Automotive Dealership Job Type: Full-TimeJob PurposeWe are looking for an experienced and customer-focused Service Advisor to join our automotive dealership team. As the main point of contact between customers and the service department, you will be responsible for ensuring excellent customer experiences, accurate diagnosis of vehicle issues, and smooth coordination between customers, technicians, and the parts department.Key Responsibilities<ul><li>Greet customers, assess service needs, and provide clear explanations of required work.</li><li>Prepare service estimates, recommend maintenance, and ensure parts/tools are available.</li><li>Create accurate service orders and manage scheduling of appointments.</li><li>Coordinate with technicians and parts department to ensure timely repairs.</li><li>Provide regular status updates to customers during the service process.</li><li>Handle customer inquiries, complaints, and ensure high satisfaction levels.</li><li>Promote additional services, recalls, and promotions to customers.</li><li>Review completed work, explain charges, and process payments.</li><li>Maintain accurate service records and ensure compliance with policies/warranty guidelines.</li></ul>Requirements<ul><li>5&ndash;6 years of proven experience as a Service Advisor, preferably in an automotive dealership.</li><li>High school diploma (required); degree/certification in automotive technology or business (preferred).</li><li>Strong communication and customer service skills.</li><li>Basic knowledge of vehicle systems, repairs, and maintenance procedures.</li><li>Ability to upsell services in a professional and customer-friendly manner.</li><li>Excellent organizational and time management skills.</li><li>Proficiency with dealership management systems (DMS) and basic office software.</li><li>Female candidates who can speak Arabic are preferred.</li></ul>Why Join Us<ul><li>Work with a professional and supportive team.</li><li>Opportunities for career development and growth.</li><li>Positive and customer-focused environment.</li></ul>Job Type: Full-time

MarineMax

<div>OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.

 KEY TASKS:
<ul>
<li>Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.</li>
<li>Use manufacturer flat rate guides and Standard Service Operations (SSO&rsquo;s) to determine the time allotted for the work, and follow up on timely completion.</li>
<li>Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.</li>
<li>Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.</li>
<li>Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.</li>
<li>Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.</li>
<li>Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.</li>
<li>Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.</li>
<li>Schedule, coordinate and follow-up on sublet contractors.</li>
<li>Inspect quality of work performed as required, prior to delivery to the customer.</li>
<li>Communicate with the customer during repairs and coordinate customer pick-up.</li>
<li>Finalize and invoice work orders.</li>
<li>Provide prompt, detailed and timely flow of all paperwork.</li>
<li>Other Duties as assigned.</li>
</ul>
KEY RESULT AREAS:
<ul>
<li>Internal/external customer satisfaction/FANS</li>
<li>Turnaround time on repair work</li>
<li>Effective communication with the customer</li>
<li>Accurate invoices</li>
<li>Accurate and organized service repair orders</li>
<li>Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.</li></ul> 

<ul><li>MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.</li></ul> 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

RACCAR Automotive

Volvo Cars Gilbert is currently searing for an experienced Automotive Service Advisors to join our award-winning team! We are seeking a highly motivated and customer-oriented Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. Your primary goal will be to assist customers with their vehicle maintenance and repair needs, while maximizing sales opportunities.RESPONSIBILITIES:<ul><li>Ensure customers receive prompt, professional, and superior service</li><li>Complete a thorough vehicle walk around inspection during service write-up</li><li>Prioritize required services, and be prepared to provide options upon request</li><li>Keep customer informed on completion times, service expenses, and possible changes</li><li>Know the product to answer characteristic and operational questions regarding customer&rsquo;s vehicle</li><li>Determine and recommend needed maintenance based on age, mileage and history of vehicle</li><li>Prepare a complete and accurate estimate of cost for labor including parts</li><li>Monitor the progress of each vehicle throughout the day, and update clients frequently</li><li>Provide a thorough review of services performed when delivering finished vehicle to the customer.</li><li>Ensure customer has a positive dealership experience</li></ul>QUALIFICATIONS:<ul><li>2+ years of Automotive Dealership Service Advisor experience, Required.</li><li>Prior experience with Reynolds and Reynolds database systems, preferred</li><li>Proficient computer skills (Including Microsoft Office and Excel)</li><li>Process driven, motivated and have outstanding attention to detail</li><li>Superior communication and organizational skills</li><li>Outgoing personality, positive attitude, and professional appearance</li><li>Committed and willingness to learn, and work as a team to achieve desired results</li></ul>We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:<ul><li>Competitive compensation packages</li><li>Medical, Dental &amp; Vision Insurance</li><li>Short- &amp; Long-Term Disability, Life Insurance</li><li>401(K) Plan with company match</li><li>PTO Paid Time Off</li><li>Paid Training</li><li>Growth opportunities</li><li>Employee Discounts</li></ul>EEO statementWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Job Type: Full-timePay: $65,000.00 - $95,000.00 per yearExperience:<ul><li>Dealership Advisor: 2 years (Required)</li><li>Customer Service: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

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