service advisor

United Al Saqer Group

<p><strong>We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.</strong></p><p><strong>Main objectives of the role</strong></p><ul><li><p>Ensure premium service consulting tailored to the individual needs of each customer.</p></li><li><p>Boost sales through selling Aftersales products and services.</p></li><li><p>Loyalise customers and ensure customer satisfaction at any time.</p></li></ul><p><strong>Tasks</strong></p><ul><li><p>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</p></li><li><p>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</p></li><li><p>Maintaining positive customer relationships to ensure repeat business.</p></li><li><p>Ensuring all details on services rendered and costs are related to customers and processing their payments.</p></li><li><p>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</p></li></ul><p><strong>Interfaces</strong></p><ul><li><p>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</p></li></ul><br><p><strong>To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.</strong><br></p><p><strong>To succeed in this role, you should have the following skills and experience:</strong></p><ul><li><p>A bachelor's degree in mechanical engineering or automotive related field</p></li><li><p>Professional service advisor experience of an automotive dealership</p></li><li><p>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</p></li><li><p>Proficiency with industry-specific software.</p></li><li><p>Excellent customer service, interpersonal, and communication skills.</p></li><li><p>Strong organizational, decision making, and problem-solving skills.</p></li><li><p>The ability to communicate with mechanics, customers, and management.</p></li><li><p>UAE driving license</p></li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

<p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Job Description<br><br></strong><strong>We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.<br><br></strong><strong>Main objectives of the role<br><br></strong><ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.<br><br></li></ul><strong>Tasks<br><br></strong><ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.<br><br></li></ul><strong>Interfaces<br><br></strong><ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.<br><br></li></ul>Job requirements<br><br><strong>To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.<br><br></strong><strong>To succeed in this role, you should have the following skills and experience:<br><br></strong><ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></p></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul><p>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2x</p><p>Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Customer Service Advisor - Arabic speaker (Abu Dhabi) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago</p> Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Officer- Customer Service (Emiratized Role) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago</p> Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago</p> Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi <p>Abu Dhabi Emirate, United Arab Emirates 6 hours ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago</p><p>Abu Dhabi Emirate, United Arab Emirates 3 weeks ago</p><p>Abu Dhabi Emirate, United Arab Emirates 3 weeks ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Everett Ford

<div><div>The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.</div><br>
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By working at a Ford dealership, you can be a part of a <b>brand</b> that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!</div><br>
<p></p>
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Service Advisor Compensation and Benefits:</b></div>
<ul>
<li><div>Competitive Pay</div>
</li>
<li><div>Flexible Working Hours</div>
</li>
<li><div>Health Insurance</div>
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<li><div>PTO &amp; Sick Leave</div>
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<li><div>401(K)</div></li></ul><br>
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</p><div><b>Service Advisor Responsibilities:</b></div><br>
<div></div>
<ul>
<li><div>Greet customers promptly</div>
</li>
<li><div>Obtain customer and vehicle information</div>
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<li><div>Clearly report all vehicle symptoms as described by the customer</div>
</li>
<li><div>Determine and recommend maintenance base on age, mileage and history of vehicle</div>
</li>
<li><div>Prepare a complete and accurate estimate of cost for labor and parts</div>
</li>
<li><div>Establish follow up time</div>
</li>
<li><div>Monitor the progress of each vehicle throughout the day, and update customers frequently</div>
</li>
<li><div>Verify that the final invoice reconciles with the work performed on the repair order</div>
</li>
<li><div>Explain all completed work and charges to customers</div></li></ul><br>
<p>
</p><div><b>Service Advisor Requirements:</b></div><br>
<div></div>
<ul>
<li><div>Previous experience at a Ford dealership is a plus</div>
</li>
<li><div>Ability to identify the problem quickly</div>
</li>
<li><div>Knowledge of automobiles</div>
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<li><div>Proven record of achieving exceptional customer satisfaction</div>
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<li><div>Past experience as a service advisor, assistant lane manager or service consultant</div>
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<li><div>Very energetic personality</div>
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<li><div>A desire for a long-term career with a growing organization</div>
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<li><div>Personal and professional integrity</div>
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<li><div>Computer skills and willingness to learn new programs</div>
</li>
<li><div>Ability to learn new technology and repair and service procedures and specifications</div>
</li>
<li><div>Minimum of 1 year in service department</div>
</li>
<li><div>Ability to lift 50 pounds and work on your feet for extended periods of time</div>
</li>
<li><div>Ability to work in a fast-paced environment</div>
</li>
<li><div>Basic computer skills</div>
</li>
<li><div>Positive, friendly attitude</div>
</li>
<li><div>High school diploma or equivalent</div></li></ul><br>
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</p><div>We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</div></div>

Archie Cochrane Ford

Janssen and Sons Ford

Ali & Sons Holding LLC

About the Role </br><p>We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales.</p></br> Key Responsibilities </br><ul></br><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li></br><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li></br><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li></br><li>Review service history to validate current repair requests and warranty eligibility.</li></br><li>Obtain repair approvals and maintain proper evidence.</li></br><li>Resolve customer concerns in coordination with the Customer Relations team.</li></br><li>Monitor and update WIP reports regularly.</li></br><li>Ensure compliance with health and safety procedures and maintain a professional image.</li></br><li>Perform additional duties as assigned by the Service Manager.</li></br><li>KPIs: Achieve labor and parts sales targets.</li></br><li>Customer Satisfaction Index (CSI) scores.</li></br><li>Completion of required online training.</li></br><li>Management of WIP and reduction of unjustified job cards.</li></br></ul></br> Qualifications </br><ul></br><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li></br><li>Strong knowledge of vehicle servicing and warranty procedures.</li></br><li>Excellent communication and customer service skills.</li></br><li>Fluency in English (Arabic is an advantage).</li></br><li>Proficiency in MS Office and dealership management systems (DMS).</li></br></ul></br> Seniority level </br><ul></br><li>Entry level</li></br></ul></br> Employment type </br><ul></br><li>Full-time</li></br></ul></br> Job function </br><ul></br><li>Other</li></br></ul></br><p>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.</p>

Rukn Al Barak

<p><b>Job Title: Service Advisor</b><br/><b>Location: Sharjah &ndash; Full-time</b></p><p>We are seeking a highly organized, customer-focused Service Advisor to join our team at Pitstop44 Auto Service Center. The Service Advisor is the primary point of contact for customers, responsible for diagnosing vehicle needs, providing service estimates, and ensuring a smooth, efficient service experience.</p><p><b>Key Responsibilities</b>:</p><ul><li>Greet customers and actively listen to their vehicle concerns.</li><li>Inspect vehicles and recommend necessary repairs or maintenance based on customer needs and vehicle condition.</li><li>Provide accurate service estimates and explain the work to be performed.</li><li>Schedule service appointments and manage service flow to ensure efficiency.</li><li>Serve as the liaison between technicians and customers, ensuring timely completion of work.</li><li>Recommend additional services and maintenance when appropriate, based on customer needs.</li><li>Maintain detailed records of service history, customer interactions, and completed work.</li><li>Follow up with customers post-service to ensure satisfaction and address any questions or concerns.</li><li>Uphold Pitstop44's high standards for quality, professionalism, and customer service.</li></ul><p><b>Qualifications</b>:</p><ul><li>Previous experience in automotive service or customer service is a plus.</li><li>Excellent communication and interpersonal skills with the ability to engage professionally with customers.</li><li>Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.</li><li>Basic understanding of automotive systems and repair procedures.</li><li>Ability to work under pressure and manage multiple customer requests at once.</li></ul><p><b>Benefits</b>:</p><ul><li>Competitive salary, with performance-based incentives</li><li>Comprehensive training and development opportunities</li><li>Friendly and supportive team environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Work Location: In person</p><p>Expected Start Date: 01/01/2026</p>

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