service advisor

Eldorado National California

<div><div>Service Advisor 
 
Position Summary: 
ElDorado National California (ENC) is seeking a highly organized and customer-focused Service Advisor to support our growing Service Department. This role serves as the key connection between customers, field service technicians, and internal teams to ensure timely and efficient vehicle repairs. 
 
The Service Advisor will manage incoming service requests, create and track work orders, coordinate technician scheduling, and communicate repair updates to customers. This position plays an important role in helping transit agencies keep their fleets operating safely and reliably. 
 
The ideal candidate thrives in a fast-paced service environment, has strong communication skills, and enjoys solving problems while supporting technicians and customers. 
 
Essential Duties:</div>
<ul><li>Serve as the primary liaison between customers, field service technicians, and internal departments to ensure effective communication and timely service resolution.</li>
<li>Receive and process service requests; create and manage work orders in the ERP system, ensuring accuracy and completeness of all required information.</li>
<li>Coordinate and schedule service activities to optimize technician utilization and minimize vehicle downtime.</li>
<li>Monitor work order status and provide timely updates to customers and internal stakeholders.</li>
<li>Ensure all service documentation, including labor, parts, and technician notes, is accurately recorded and maintained.</li>
<li>Review and validate completed work orders for accuracy prior to closure, billing, or warranty submission.</li>
<li>Support warranty processes by ensuring compliance with documentation and reporting requirements.</li>
<li>Coordinate with parts and internal teams to support timely repair completion.</li>
<li>Maintain organized service records and ensure data integrity within service management systems.</li>
<li>Prioritize and manage multiple service requests in a fast-paced environment while maintaining a high level of accuracy.</li>
<li>Escalate complex or recurring issues to management or engineering as appropriate.</li>
<li>Provide professional customer support, resolving inquiries and service concerns in a timely manner.</li>
<li>Comply with all company policies, procedures, and safety requirements.</li>
</ul><div>Required Knowledge, Skills, and Abilities:</div>
<ul><li>Strong customer service skills with the ability to communicate technical information clearly to both technical and non-technical audiences.</li>
<li>Knowledge of service operations, including work order creation, repair documentation, and maintenance coordination.</li>
<li>Ability to effectively coordinate and prioritize multiple service requests in a fast-paced environment.</li>
<li>Strong organizational skills and attention to detail to ensure accurate documentation of service activities.</li>
<li>Ability to work collaboratively with service technicians, engineering teams, warranty staff, and external customers.</li>
<li>Basic understanding of heavy-duty vehicle systems, including diesel engines, electrical systems, and vehicle components (preferred).</li>
<li>Proficiency in Microsoft Office applications including Outlook, Excel, and Word.</li>
<li>Ability to learn and effectively use service management or ERP systems such as Epicor or similar platforms.</li>
<li>Strong problem-solving and critical thinking skills when addressing service concerns and customer requests.</li>
<li>Ability to maintain professionalism and composure when handling urgent service issues or customer concerns.</li>
<li>Ability to follow company procedures and ensure compliance with documentation and service reporting requirements.</li>
</ul><div>Education, Experience, and/or Required Licenses 
Education</div>
<ul><li>High school diploma or GED required.</li>
<li>Associate degree in Automotive Technology, Diesel Technology, Business Administration, or a related field preferred.</li>
</ul><div>Experience</div>
<ul><li>Minimum 2&ndash;5 years of experience in a service advisor, service coordinator, dispatcher, or customer service role within an automotive, fleet, truck, bus, or heavy equipment service environment.</li>
<li>Experience coordinating repairs, maintenance scheduling, or service work orders.</li>
<li>Experience communicating technical repair information to customers and service technicians.</li>
<li>Experience working with service management or ERP systems (Epicor, CDK, Reynolds, or similar) preferred.</li>
<li>Familiarity with warranty documentation and service reporting processes is a plus.</li>
</ul><div>Licenses / Certifications</div>
<ul><li>Valid Driver&rsquo;s License (Real ID) required for local and domestic travel (up to 15%).</li>
<li>Commercial Driver&rsquo;s License (CDL) is not required but considered a plus.</li>
<li>ASE Service Consultant certification or related industry certification is preferred but not required.</li>
</ul>
<div> 
Equal Opportunity Employer 
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. 
 
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team. 
 
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance. 
 
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate&rsquo;s qualifications and experience, with opportunities for growth and increases over time. 
 
The hiring range for this position is $23.00 - $30.00 per hour.</div></div>

Service Advisor

Al-Futtaim

<div>Job Requisition ID: 176962 


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 
Overview of the Role 
The Service Advisor plays a critical role in ensuring the smooth and efficient operation of our commercial vehicle service center. As the first point of contact for customers, you will be responsible for delivering exceptional service, supporting revenue growth, and coordinating service activities in a fast paced, customer centric environment. This role requires strong technical understanding, customer handling skills, and close collaboration with Service Managers, technicians, and the parts team. 


What You Will Do<div> 
Customer Service &amp; Communication 
<ul><li>Greet customers, understand their concerns, and accurately document vehicle issues.</li><li>Clearly explain service options, cost estimates, and expected timelines.</li><li>Provide timely updates on repair progress and handle inquiries professionally.</li><li>Manage customer complaints with tact and efficiency.</li></ul></div><div> 
Service Revenue Targets 
<ul><li>Achieve assigned service and parts revenue targets.</li><li>Promote value-added services such as preventive maintenance and service contracts.</li><li>Drive awareness of promotions and special offers.</li><li>Monitor revenue trends and adjust actions to meet business objectives.</li></ul></div><div> 
Service Coordination &amp; Scheduling 
<ul><li>Schedule maintenance and repair appointments for commercial vehicles.</li><li>Prioritize work orders based on urgency and resource availability.</li><li>Coordinate effectively with technicians and the parts department to ensure timely job completion.</li><li>Track customer payments and ensure timely follow-up.</li></ul></div><div> 
Technical &amp; Administrative Duties 
<ul><li>Document service requests, repair history, and customer concerns with accuracy.</li><li>Prepare transparent cost estimates for labor and parts.</li><li>Verify work orders prior to billing and ensure timely invoicing.</li><li>Maintain compliance with safety standards and manufacturer guidelines.</li></ul></div> 

Required Skills to Be Successful<div> 
<ul><li>Proficiency in Microsoft Office and dealership management systems.</li><li>Strong communication and customer handling skills.</li><li>Ability to build and maintain positive customer relationships.</li></ul></div> 


About the Team 
Our team is committed to delivering exceptional service and support to our customers. We work collaboratively across service, technical, and administrative functions to ensure every customer experience is positive and memorable. 


What Equips You for the Role<div> 
<ul><li>Minimum 3 years&rsquo; experience in automotive or equipment spare parts, preferably within Heavy Commercial Vehicles, industrial products, or Construction Equipment.</li><li>Bachelor&rsquo;s degree or diploma in any discipline, or equivalent qualifications.</li></ul></div> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Job Type: Full-timePay: ﷼3,500.00 per monthWork Location: In person

Automotive Service Advisor

OWS AUTOMOTIVE

Key ResponsibilitiesCustomer Service &amp; Communication:<ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul>Service Operations:<ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul>Essential Skills &amp; CompetenciesTechnical Skills:<ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul>Required Qualifications<ul><li>Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li>Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li>Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li>Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li>Valid UAE Driver's License: Must be able to test drive vehicles</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Would you like to join in the next 15 days?</li></ul>Experience:<ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul>Work Location: In person

Vehicle Service Advisor

Carrera Auto Workshop

Service Advisor - Multi Brand Workshop |Al AinRequired Skills<ul><li>ITI / Diploma is preferred; Certification from a vocational school or completion of apprenticeship is preferred.</li><li>Minimum of 5 to 6 years&rsquo; experience in the automotive industry or similar role.</li><li>A broad based knowledge to service as a reliable consultant is essential for this role.</li><li>Strong English communications skills, Arabic speaker an added advantage!</li><li>Fluent in Arabic and English</li></ul>Responsibilities<ul><li>Ask Question and record customer requests without delay</li><li>Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.</li><li>Empathize and clarify customer requests.</li><li>Check workshop situation and promise delivery time.</li><li>Check and ensure accordance of invoice and work performed.</li><li>Inform customer after work completion and agree pick up time.</li><li>Clear explanation of the job done and invoice and guide to the cashier.</li><li>Promotion of value added services</li><li>Resolution of Customer concerns at the earliest time and ensures satisfaction.</li></ul>PerksIncentive based.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>Auto Workshop: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Lee Equipment

<div>Who We Are
Bobcat &ndash; Lee Equipment is a locally owned and operated Bobcat dealership group proudly serving the Pacific Northwest. With six locations across Washington and one in Idaho, we&rsquo;ve built our reputation on dependable equipment, expert service, and a team-oriented culture that values every employee. For decades, our focus has been on supporting the communities we serve by providing innovative solutions for construction, agriculture, landscaping, and industrial operations.
As an authorized Bobcat dealer, we offer industry-leading equipment, parts, service, and rental solutions backed by a skilled team dedicated to keeping our customers moving. As we continue to grow, we&rsquo;re looking for motivated professionals who want to be part of a strong, people-first organization with long-term stability and opportunity.
We are currently looking for talented Parts/Service Advisor who align with our core values:<ul><li>
Safety First- Know it. Own it. Share it.</li><li>
Family Orientated &ndash; Demonstrate family values and embrace diversity</li><li>
Trusted - Understand the value of reputation and relationship</li><li>
Customer Focused - Keep our internal and external Customer at the center of all we do</li><li>
Humbly Confident - Exhibit modest and humility alongside confidence</li><li>
Accountable - Accept challenge and make it happen</li><li>
Always On &ndash; Support our customers&rsquo; 24/7/365 needs</li></ul>
Position Summary
The Parts/Service Advisor is responsible for providing exceptional customer service to internal and external customers by sourcing, quoting, and supplying OEM and aftermarket parts for Bobcat and related construction equipment. This position plays a key role in ensuring technicians, service coordinators, and customers receive the correct parts quickly and accurately to maximize equipment uptime and support dealership profitability.
The Parts/Service Advisor directly impacts technician productivity, customer satisfaction, and the profitability of the dealership's parts and service operations. Their speed, knowledge, and accuracy keep the business running efficiently.
Key Responsibilities:<ul><li>Assist walk-in customers, phone callers, and online inquiries with parts lookup, quotes, and orders.</li><li>Identify correct parts using EPC systems, schematics, serial numbers, and equipment history.</li><li>Promote and upsell OEM fluids, filters, ground-engaging tools, accessories, and specials.</li><li>Follow dealership pricing structures and maintain margin integrity.</li><li>Handle returns, exchanges, and warranty parts in accordance with policy.</li><li>Support technicians with prompt availability of shop and field service parts.</li><li>Stage parts for upcoming repairs and communicate backorder/substitute options.</li><li>Coordinate closely with Service Coordinators on scheduled repairs and PMs.</li><li>Receive, bin, and organize incoming shipments.</li><li>Support inventory accuracy, cycle counts, and discrepancy reporting.</li><li>Maintain clean, organized counter, warehouse, and staging areas.</li><li>Generate invoices, quotes, purchase orders, and special orders via ERP.</li><li>Maintain accurate records and customer notes.</li><li>Process core returns, warranty claims, and vendor credits.</li><li>Stay updated on Bobcat parts bulletins, supersessions, and new releases.</li></ul>
Skills &amp; Qualifications:<ul><li>Experience in heavy equipment, construction, automotive, or powersports parts environments preferred.</li><li>Strong ability to read schematics, EPCs, and serial-number-based lookups.</li><li>Excellent customer service and communication skills.</li><li>Ability to lift 50&ndash;75 lbs and operate a forklift (training available).</li><li>Strong computer skills with dealership ERP systems (CDK, HBS, TBS, etc.).</li><li>Detail-oriented, highly organized, accuracy-driven.</li><li>Valid driver&rsquo;s license.</li></ul>
Work Environment:<ul><li>Primarily at the parts counter and warehouse.</li><li>Daily interaction with customers, technicians, and service staff.</li><li>Occasional travel to other branches or training.</li><li>Some exposure to outdoor weather when loading/unloading parts.</li></ul></div>

Parts/Service Advisor

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