service captain

Swiggy

<div>
 
 Crew Captain (L4)
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Captain
 
 within Swiggy&rsquo;s premium personal assistance service &ndash;
 
 CREW
 
 &ndash; you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and you&rsquo;ll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination.
 
 
 This is a
 
 customer-facing role
 
 with a focus on high ownership, creativity, and operational excellence. You&rsquo;ll act as the single point of contact for the assigned category of service, from request intake to final execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle user requests from intake to fulfillment within your assigned service desk (Travel, Events &amp; Gifting, Govt/ Official process guidance, and Visa).
 </li>
 <li>
 Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
 </li>
 <li>
 Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
 </li>
 <li>
 Customize solutions based on client preferences and context.
 </li>
 <li>
 Track request status, vendor performance, and user satisfaction metrics.
 </li>
 <li>
 Adhere to SOPs while applying creative problem-solving to enhance service delivery.
 
 
 </li>
 </ul>
 
 Desk Allocation:
 
 
 
 Candidates will be assigned to dedicated desks based on the nature and relevance of their prior experience. Desk categories include events, travel, Gifting, government/documentation, and Visa support.
 
 
 
 Ways Of Working
 
 
 
 <ul>
 <li>
 CREW is a 24x7 service; Crew Captains work in rotational shifts (5 days/week).
 </li>
 <li>
 Weekend availability is required based on the roster.
 </li>
 <li>
 Work From Office is mandatory for all working days.
 </li>
 <li>
 The primary working shift is from morning to evening. Some desks may have late-night shifts.
 </li>
 <li>
 If you meet the above background and are also deeply enthusiastic about either travel, food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.
 
 
 </li>
 </ul>
 
 Background For Hiring
 
 
 
 <ul>
 <li>
 College graduates (MBA, BBA, B.Com, B.Tech, etc.)
 </li>
 <li>
 2&ndash;5 years of experience in one of the listed verticals.
 </li>
 <li>
 Background in event planning, travel itinerary designing, visa assistance, restaurant onboarding &amp; partnerships, and handling social media for food brands
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 Ability to follow SOPs while thinking creatively for premium service delivery.
 </li>
 <li>
 Strong vendor interaction or planning background.
 </li>
 <li>
 Punctuality in working from the office.
 
 
 </li>
 </ul>
 
 KRAs
 
 
 
 <ul>
 <li>
 High responsiveness and proactivity
 </li>
 <li>
 Efficient task planning and fulfillment
 </li>
 <li>
 Strong adherence to desk-specific SOPs
 </li>
 <li>
 High user satisfaction and service delight
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Task Completion Rate
 </li>
 <li>
 Customer Satisfaction Score
 </li>
 <li>
 Turnaround Time (TAT) per task
 </li>
 <li>
 SOP Compliance %
 </li>
 <li>
 First Response Time
 </li>
 </ul>
</div>

Crew Captain (Gifting/Events Category)

Macys

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here . What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: <ul> <li> Merchandise discounts </li> <li> Performance-based incentives </li> <li> Annual merit review </li> <li> Employee Assistance Program with mental health counseling and legal/financial advice </li> <li> Tuition reimbursement </li> </ul> Access the full menu of benefits offerings here . What You Will Do <ul> <li> Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service. </li> <li> Lead colleagues in the execution and completion of assigned tasks. </li> <li> As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding. </li> <li> Ensure high-level of customer service through problem-solving and customer-focused resolutions. </li> <li> Enhance the in-store customer experience by promoting our Macy's mobile app. </li> <li> Meet with People Leaders throughout the day to plan and monitor total store activities. </li> <li> Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes. </li> <li> Perform store opening and closing procedures, including accessing alarm system and settling the registers. </li> <li> Lead and participate in the adherence to our best in class merchandise standards. </li> <li> Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders. </li> <li> Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. </li> </ul> Who You Are <ul> <li> Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality </li> <li> Proficient in communicating effectively with customers and providing clear direction to colleagues </li> <li> Self-starter in adapting quickly to changing customer expectations and needs </li> <li> Resourceful and able to adapt quickly to changing priorities and deadlines </li> <li> 1-2 years of direct retail experience preferred </li> <li> High school diploma or equivalent </li> </ul> Essential Physical Requirements You Will Perform <ul> <li> This position requires lifting, constant moving, standing, and reaching with arms and hands. <ul> <li> Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders </li> <li> Reaching, including above eye level, crouching, kneeling, stooping and color vision. </li> </ul></li> <li> Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions </li> </ul> About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .

Style Merch Captain, Pentagon City - Full Time

Jannat Tours

Location: Dubai, UAE Company: Jannat Group LLCWe are looking for an experienced and responsible Captain to join our team and lead operations on board.Key Responsibilities:<ul><li>Safely navigate and operate the vessel (Yacht/Dhow Cruise)</li><li>Supervise crew members and ensure smooth onboard operations</li><li>Provide excellent customer service to guests</li><li>Maintain safety, hygiene, and operational standards</li><li>Ensure compliance with maritime rules and regulations</li></ul>Requirements:<ul><li>One Captain for 12 Meter Yacht, Second Captain for 24 Meter Yacht</li><li>Valid UAE Boat Driving License (mandatory)</li><li>Minimum 2 years of experience as Captain (Yachts / Dhows)</li><li>Strong leadership and communication skills</li><li>Customer-focused and professional attitude</li><li>Ability to handle emergency situations calmly</li></ul>What We Offer:<ul><li>Attractive salary + food + accommodation + transportation</li><li>Professional working environment</li><li>Opportunity to grow with a reputed tourism &amp; hospitality group</li></ul>Contact us : +971 56 431 0763 / +971 54 379 1999Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Captain for 12 Meter Yacht, and 24 Meter Yacht

AC House company

Job Title: Captain Waiter &ndash; Lebanese Restaurant Department: F&amp;BReports To: Restaurant ManagerLocation: KuwaitPre-Requisite: Lebanese NationalJob Summary:The Captain Waiter is responsible for supervising the service team during shifts, ensuring high standards of guest service, smooth table operations, and coordination between the floor and kitchen. The role requires strong leadership, excellent product knowledge of Lebanese cuisine, and the ability to deliver a refined dining experience.Key Responsibilities<ul><li>Supervise and coordinate waiters within the assigned section during service.</li><li>Ensure guests receive professional, friendly, and attentive service at all times.</li><li>Take orders accurately and ensure timely service of food and beverages.</li><li>Explain the menu, daily specials, and Lebanese dishes to guests confidently.</li><li>Coordinate closely with the kitchen and bar to ensure smooth service flow.</li><li>Handle guest feedback, requests, and complaints promptly and professionally.</li><li>Ensure proper table setup, cleanliness, and overall dining area presentation.</li><li>Train, guide, and support junior waiters to maintain service standards.</li><li>Ensure compliance with restaurant policies, hygiene, and safety standards.</li><li>Assist management in achieving service quality and guest satisfaction targets.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience as a Captain Waiter or Senior Waiter in a Lebanese or high-quality restaurant.</li><li>Strong knowledge of Lebanese cuisine and dining service standards.</li><li>Excellent communication and leadership skills.</li></ul>Job Type: Full-timePay: KD350.000 - KD400.000 per month

Head Waiter

Apt Resources

Apt Resources is seeking a skilled and knowledgeable Restaurant Captain for their client's team for an award-winning Restaurant. As a Restaurant Captain, you will be responsible for overseeing the dining area and ensuring a high level of service is provided to our guests.In this role, you will coordinate and guide the waitstaff team, ensuring that they are knowledgeable about the menu and able to deliver exceptional service. You will also be responsible for handling guest queries and concerns, as well as handling any issues that may arise during service.To be successful in this role, you should have prior experience as a Restaurant Captain in a restaurant setting. You should have a strong understanding of dining etiquette, as well as excellent communication and leadership skills.If you are passionate about providing a memorable dining experience and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities <ul><li>Supervise and guide the waitstaff team to ensure smooth service</li><li>Ensure that waitstaff are knowledgeable about the menu and can provide accurate descriptions and recommendations to guests</li><li>Handle guest queries and concerns in a professional and timely manner</li><li>Monitor the dining area and ensure cleanliness and organization</li><li>Coordinate with the kitchen staff to ensure timely delivery of food</li><li>Maintain a high level of customer service and guest satisfaction</li><li>Train and mentor new waitstaff members</li><li>Handle any issues that may arise during service, ensuring quick resolution</li></ul><ul><li>Prior experience as a Restaurant Captain in a restaurant setting</li><li>Excellent communication and leadership skills</li><li>Customer service-oriented mindset</li><li>Ability to handle high-pressure situations and multitask</li><li>Strong attention to detail</li><li>Fluency in English and additional languages is a plus</li></ul>AED 3000 to 3400 + 400 Food allowance + 250 to 450 (Service charge Avg) + 1200 Credit card tips + cash tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

Captain - for Award winning Restaurant

Captain Jack's

Captain Jack&rsquo;s Budtender PositionFULL TIME (40hrs), SCHEDULE FLEXIBILITY REQUIREDBENEFITS:$16.50 hourly pay15% off Cannabis and CoffeeHealth InsurancePaid Sick TimeAre you a forward thinker with a passion for the cannabis industry? Know for our authentic high level customer service and warm welcoming aesthetic, Captain Jack&rsquo;s is seeking an budtender to join the team. As a Budtender you must be personable, and articulate with high customer service skills. This is an entry level position.Job Skill Requirements:<ul><li>Cannabis knowledge preferred, but not required</li><li>Strong Communication Skills</li><li>Adaptability</li><li>Accountability/Flexibility</li><li>Teamwork</li><li>Self-Motivated</li><li>Sense of Urgency</li><li>Approachable Personality</li><li>Cash Handling</li></ul>Key Responsibilities:<ul><li>Customer Experience</li><li>Inventory Counts</li><li>Maintain an accurate cash drawer</li><li>Tagging</li><li>Cleanliness</li><li>Organization</li><li>Product Education</li><li>Front Desk Check-in</li><li>Answering phones</li></ul>If you are a team player with a passion for cannabis and helping people, we want to meet you!Job Type: Full-timePay: $16.50 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li></ul>Work Location: In person

Retail Cannabis Consultant

Dibba Mountain Park and Resort

&middot; Greeting customers as they enter.&middot; Providing customers with drink menus and answering their questions regarding ingredients and product.&middot; Taking orders while paying attention to details (e.g preferences of coffee blend, dairy and sugar etc,)&middot; Prepare beverages following recipes.&middot; Serve beverages and prepared food, cookies, pastries and muffins etc.&middot; Receive and process payments (cash and credit cards)&middot; Keep the bar area clean at all time.&middot; Report for duty ten minutes early with clean attire.&middot; Maintain stock of clean mugs and plates.&middot; Check if brewing equipment operates properly and report any maintenance needs.&middot; Comply with health and safety regulations given by the company.&middot; Communicate customer feedback to managers and recommend new menu items.&middot; Does not leave the area of work without notifying the Captain/Supervisor /restaurant in-charge.&middot; Follow the policies and procedures of the Department as SOP Manual.&middot; Double check all items received from the stores and ensure this corresponds with the requisition form.&middot; Make sure that all food and beverage items are picked up as required.&middot; To attend all Hotel&rsquo;s Training as requested by the management.&middot; To ensure that house rules are followed.&middot; To be aware of all emergency procedures.&middot; To promote team work within the department &amp; ensure equality at workplace is maintained without sexual discrimination and harassment.&middot; To strictly adhere to the Hotel&rsquo;s Policy on Confidentiality and Ethics and all Hotels Food &amp; Beverage Standards.&middot; Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.&middot; To perform all other tasks as requested by management.&middot; The set service standards to be followed while serving the guest.&middot; To strictly adhere to the hotel&rsquo;s policy/procedures and all Hotels Food &amp; Beverage Standards.&middot; Keeps concerned departments informed about the guest allergies and food preferences.&middot; Ensure satisfaction with each food course and/or beverages&middot; Picks-up trays and clean tables as needed to ensure a clean dining area&middot; Attend service briefings prior to each meal period.&middot; Know the restaurant menu and Specials of the day.&middot; If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness.&middot; Handle all guest complaints in a professional manner.&middot; To clear and re-set tables according to instructions.&middot; Report any theft or damages to Supervisor/Captain&middot; Report to Supervisor or Captain before completion of the shift.&middot; Help other areas of the restaurant such as answering telephones and completing financial transactions&middot; Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.&middot; Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.Job Types: Full-time, PermanentPay: Up to AED1,500.00 per monthAbility to commute/relocate:<ul><li>Dibba Al-Fujairah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Experience:<ul><li>Barista: 1 year (Preferred)</li></ul>Work Location: In person

Female Barista

Search 10000+ Service captain jobs near you this January. New roles added regularly across leading industries. Apply today.