customer care specialist, operations Jobs in Test Jobs In Istanbul

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service delivery speacialist

GE HealthCare

<div>
 <strong>
  Job Description Summary
  <br/>
  <br/>
 </strong>
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey. Responsible for managing daily service operation with dispatching field engineers to customer.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Roles and Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
  </li>
  <li>
   Manage daily service dynamic operation
  </li>
  <li>
   Driving operational excellence on the service delivery processes under responsibility
  </li>
  <li>
   Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
  </li>
  <li>
   Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
  </li>
  <li>
   Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
  </li>
  <li>
   Driving data analysis and business case development for key projects
  </li>
  <li>
   Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
  </li>
  <li>
   Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree from related university
  </li>
  <li>
   Experience or familiarity with process management and/or continuous improvement
  </li>
  <li>
   Strong analytical and quantitative skills
  </li>
  <li>
   Experience on statistical and/or data management tools
  </li>
  <li>
   Proven ability to meet deadlines in a fast-paced changing environment
  </li>
  <li>
   Excellent planning, prioritization and organizational skills
  </li>
  <li>
   Excellent interpersonal and verbal &amp; written communication skills
  </li>
  <li>
   Demonstrated collaboration, negotiation and conflict resolution skills
  </li>
  <li>
   Analytical, problem solving &amp; root-cause analysis skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Management
  </li>
  <li>
   Customer Service
  </li>
  <li>
   Communication skills
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Planning skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Characteristics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  &ldquo;Bu ba&scedil;vuru kapsam&inodot;nda, 4857 say&inodot;l&inodot; &Idot;&scedil; Kanunu&rsquo;nun 30. maddesi ve ilgili mevzuat uyar&inodot;nca engelli bireylere y&ouml;nelik istihdam y&uuml;k&uuml;ml&uuml;l&uuml;klerini kar&scedil;&inodot;layan adaylar da de&gbreve;erlendirilecektir.&rdquo;
  <br/>
  <br/>
 </em>
 &ldquo;As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.&rdquo;
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
 <br/>
 <br/>
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 <br/>
 <br/>
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 GE HealthCare - Creating a world where healthcare has no limits
 <br/>
 <br/>
 <strong>
  <strong>
   <strong>
    Additional Information
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  Relocation Assistance Provided:
 </strong>
 No
 <br/>
 <br/>
</div>


Service Delivery Speacialist

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey. Responsible for managing daily service operation with dispatching field engineers to customer.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li>
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues</li><li>
Manage daily service dynamic operation</li><li>
Driving operational excellence on the service delivery processes under responsibility</li><li>
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.</li><li>
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations</li><li>
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction</li><li>
Driving data analysis and business case development for key projects</li><li>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</li><li>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s Degree from related university</li><li>
Experience or familiarity with process management and/or continuous improvement</li><li>
Strong analytical and quantitative skills</li><li>
Experience on statistical and/or data management tools</li><li>
Proven ability to meet deadlines in a fast-paced changing environment</li><li>
Excellent planning, prioritization and organizational skills</li><li>
Excellent interpersonal and verbal &amp; written communication skills</li><li>
Demonstrated collaboration, negotiation and conflict resolution skills</li><li>
Analytical, problem solving &amp; root-cause analysis skills</li></ul><p><b>
Desired
</b></p><ul><li>Process Management</li><li>
Customer Service</li><li>
Communication skills</li><li>
Negotiation skills</li><li>
Planning skills</li></ul><p><b>
Characteristics</b></p><ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.</li></ul><h3 class="jobSectionHeader"><b><i>
&ldquo;Bu başvuru kapsamında, 4857 sayılı İş Kanunu&rsquo;nun 30. maddesi ve ilgili mevzuat uyarınca engelli bireylere y&ouml;nelik istihdam y&uuml;k&uuml;ml&uuml;l&uuml;klerini karşılayan adaylar da değerlendirilecektir.&rdquo;</i></b></h3><h3 class="jobSectionHeader"><b>
&ldquo;As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.&rdquo;</b></h3><p></p><h2 class="jobSectionHeader"><b><br>
About us</b></h2><p></p><p>
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.</p><p></p><p>
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.</p><p></p><p>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p><p></p><p>
GE HealthCare - Creating a world where healthcare has no limits</p><p></p><p>
#LI-YH1</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 <br/>
 <br/>
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 <br/>
 <br/>
 Office location: 4. Levent, Istanbul
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
  </li>
  <li>
   Support frontline CS operation teams to ensure operational excellence and excellent customer service.
  </li>
  <li>
   Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
  </li>
  <li>
   Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
  </li>
  <li>
   Complete ad-hoc assignments from CX Functional team.
  </li>
  <li>
   Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced skill in Excel &amp; PowerPoint
  </li>
  <li>
   Good Communication Skills in both Turkish and basic communication in English
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Randstad Türkiye

<div>
 <p>
  We are seeking an experienced and skilled
  <strong>
   Core Network Engineer
  </strong>
  to join our team at
  <strong>
   Huawei
  </strong>
  . In this role, you will take on key responsibilities in delivering, maintaining, and optimizing NFV and mobile core network solutions, ensuring high reliability and performance across 2G/3G/4G/5G services. You will act as a technical expert in core network projects, addressing complex system issues, supporting network operations, and enhancing service quality through advanced troubleshooting and optimization methods. This position provides an excellent opportunity to apply your expertise in core network technologies while contributing to global knowledge transfer and technical excellence in the telecom industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Support the delivery of NFV/mobile core network (EPC/5GC) projects as a technical expert, technical lead, or delivery engineer, and resolve various technical issues in the projects.
 </p>
 <p>
  2. Maintain and analyze faults for NFV, mobile core network, and fixed core network products, and support the routine maintenance, fault location, fault handling, and network optimization of NFV and mobile core networks to improve network performance.
 </p>
 <p>
  3. Transfer technical knowledge of NFV and mobile core network products to global core network technical support engineers through training and on-site support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Bachelor's degree or above in communications, computer science, or related fields.
 </p>
 <p>
  2. At least 2 years of relevant work experience in the core network or IT industry, with a deep understanding of the core network or IT domain.
 </p>
 <p>
  3. Strong ability to handle system issues.
 </p>
 <p>
  4. Excellent communication and presentation skills, and a strong service-oriented mindset.
 </p>
 <p>
  5. Good knowledge of IP technologies; candidates with CCNP or higher certification will be preferred.
 </p>
 <p>
  6. Candidates with the following core network knowledge will be preferred:
 </p>
 <p>
  (1) Networking knowledge: Proficiency in 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and common NFVI networking solutions.
 </p>
 <p>
  (2) Service knowledge: Proficiency in 2G/3G/4G/5G service implementation solutions (such as chain backup, pool migration, precise paging, fast-moving user assurance, Smartphone signaling storm suppression, DECOR, charging fraud, SA signature database update, and emergency calls), familiarity with 5G QoS principles and configurations, and end-to-end service quality control and differentiated management methods based on QoS. Ability to complete content-based charging and PCC script development according to user service requirements.
 </p>
 <p>
  (3) Network design knowledge: Proficiency in 2G/3G/4G/5G horizontal service networking solutions, IPv6 networking solutions, and other service solutions LLD/HLD.
 </p>
 <p>
  (4) Integration and interconnection knowledge: Proficiency in the commissioning methods for 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and other service solutions, as well as IoT commissioning, cutover, verification, and automated monitoring methods.
 </p>
 <p>
  (5) Routine operation and maintenance knowledge: Proficiency in basic KPI optimization methods for 2G/3G/4G/5G horizontal services, and familiarity with TCP packet analysis methods.
 </p>
 <p>
 </p>
</div>


NFV CORE NETWORK ENGINEER

L'Oréal

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 <br/>
 <br/>
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 <br/>
 <br/>
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
  </li>
  <li>
   Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
  </li>
  <li>
   Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
  </li>
  <li>
   Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
  </li>
  <li>
   Identify customer needs and define related strategy with Customer Care Manager and sales team
  </li>
  <li>
   Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
  </li>
  <li>
   Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
  </li>
  <li>
   Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
  </li>
  <li>
   Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
  </li>
  <li>
   Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Do You Have What It Takes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree and excellent communication skills in English,
  </li>
  <li>
   Minimum 1 years of experience in customer service and/or logistics,
  </li>
  <li>
   Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Could L&rsquo;or&eacute;al Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
  </li>
  <li>
   Work with some of the biggest brands and experts in the business, and the most passionate people
  </li>
  <li>
   A diverse environment
  </li>
  <li>
   Opportunity to be at the center of digital transformation
  </li>
  <li>
   World class training and development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  #WEARELOREAL
 </strong>
</div>


Customer Care Specialist, Operations

Explore 657+ Service delivery speacialist in Test Jobs In Istanbul this December. Find roles across top companies and apply now to boost your career.

657 service delivery speacialist jobs IN Test Jobs In Istanbul

Service Delivery Speacialist

Service Delivery Speacialist

Customer Service Associate

Customer Service Associate

NFV CORE NETWORK ENGINEER

Customer Care Specialist, Operations

Customer Care Specialist, Operations