service delivery supervisor

The 20

<div><p>The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure.</p>
<p>The Service Delivery Supervisor at The 20 oversees the delivery of IT services, supervising a team of technical professionals, and maintains strong client relationships in a fast-paced MSP environment. This role requires a balance of leadership, technical insight, and a commitment to quality service. The ideal candidate is proactive, detail-oriented, and focused on creating exceptional service outcomes.</p>
<p><b>This position reports to an office within the supported region, specifically located in Columbia, MO; Tulsa, OK; or Topeka, KS.</b></p>
<p><b>Responsibilities Include but Not Limited To:</b></p>
<ul><li>Oversee the end-to-end delivery of IT services, ensuring timely resolution of service tickets and adherence to SLAs.</li>
<li>Monitor ticket queues, prioritize work, and maintain accountability for resolution quality and documentation.</li>
<li>Build and maintain strong client relationships, acting as the primary point of contact for escalations and service reviews.</li>
<li>Identify opportunities for process improvements and implement enhancements to increase efficiency and client satisfaction.</li>
<li>Lead, mentor, and support a team of service desk professionals, setting clear goals and fostering professional development.</li>
<li>Track and report on key performance metrics, analyzing trends and identifying areas for operational improvement.</li>
<li>Collaborate cross-functionally with internal teams including technical, sales, and operations to ensure smooth service delivery.</li>
</ul>
<p><b>Required Skills &amp; Experience:</b></p>
<ul><li>Excellent leadership, communication, and client-facing skills.</li>
<li>Proven experience managing escalations and driving results within structured, process-driven environments.</li>
<li>Experience with service metrics and reporting tools; ITIL certification is a plus.</li>
</ul>
<p><b>Preferred Skills, Competencies &amp; Knowledge:</b></p>
<ul><li>Active Directory, Intune, Azure AD and Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)</li>
<li>Kaseya BMS/VSA or similar RMM tools</li>
<li>IT documentation platforms (e.g., IT Glue)</li>
<li>Modern OS environments, scripting, or automation tools</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Business Administration, or a related field (or equivalent experience)</li>
<li>3&ndash;5 years of experience in a service delivery or technical management role (MSP experience preferred)</li>
<li>Relevant certifications in Microsoft, networking, or service management are a plus</li>
</ul>
<p><b>Physical Demands:</b> The physical demands below describe the essential job functions needed to complete this job.</p>
<ul><li>Consistent hand and finger dexterity necessary to operate computer equipment</li>
<li>Consistently required to sit, stand, walk, talk, hear, and see</li>
<li>Routine use of hands to type</li>
<li>Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch</li>
<li>Occasional need to walk around the office</li>
<li>Consistent vision abilities required; close vision, depth perception, and ability to focus</li>
<li>May require travel dependent on company needs.</li>
<li>Occasional need to lift and/or move up to 30 pounds</li>
</ul>
<p>The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.</p></div>

Service Delivery Supervisor

State of Nebraska

<div><p><b>The work we do matters!
</b></p><p><b>Hiring Agency:
</b></p>Health &amp; Human Services - Agency 25<br>
<p><br>
<b>Location:
</b></p>Lincoln, NE<br>
<p><br>
<b>Hiring Rate:
</b></p>$24.524<br>
<p><br>
<b>Job Posting:
</b></p>JR2026-00027164 DHHS Human Services Treatment Specialist Supervisor (Open)<br>
<p><br>
<b>Applications No Longer Accepted On </b>(If no date is displayed, job is posted as open until closed):
</p>06-24-2026<br>
<p><br>
<b>Job Description:
</b></p>The Lincoln Regional Center is hiring Human Services Treatment Specialist Supervisor.
<br>
<br>
Join Our Team
<br>
Are you passionate about supporting individuals with behavioral health conditions in achieving greater independence and quality of life? We are seeking a dedicated Human Services Treatment Specialist Supervisor at the Lincoln Regional Center to join our interdisciplinary team and provide person-centered habilitative and treatment services.
<br>
<br>
About Lincoln Regional Center
<br>
Lincoln Regional Center is a state-operated psychiatric hospital dedicated to providing individualized, recovery-focused treatment for adults experiencing serious mental health conditions. Our mission is to promote healing, stability, and independence in a safe and therapeutic environment while serving the people of Nebraska with compassion and excellence.
<br>
<br>
The Human Services Treatment Specialist Supervisor plays a vital role in promoting active treatment, fostering independence, and ensuring individuals receive quality, individualized support services.
<br>
<br>
What We Offer:
<br>
<ul><li>156% state-matched retirement contribution
</li><li>13 paid holidays
</li><li>Generous leave benefits
</li><li>Tuition reimbursement
</li><li>Public Service Loan Forgiveness (PSLF)
</li><li>79% employer-paid health insurance
</li><li>Dental and vision coverage
</li><li>Employer-paid $20,000 life insurance
</li><li>Career growth opportunities
</li></ul><br>
Schedule: Monday &ndash; Friday 8am &ndash; 4:30pm
<br>
Wage: $24.524 plus $3 Facility Differential<br>
<p></p><br>
<p><b>As a Human Services Treatment Specialist Supervisor, you will:
</b></p><ul><li>Provide administrative oversight for operations related to Treatment Plan Reviews, Special Treatment Plan Review meetings, Morning Report, daily safety statuses, and coordination of communication between direct care, nursing, and clinical staff to ensure compliance with CMS certification standards, The Joint Commission accreditation requirements, and Public Health licensing regulations.
</li><li>Supervise Human Services Treatment Specialists (HSTS) and Program Office Specialists, overseeing staffing, workflow coordination, and operational support for a total of six to eight (6-8) FTE positions.
</li><li>Manage and coordinates treatment planning meetings for up to 246 court-ordered patients participating in multiple treatment programs.
</li><li>Coordinate and assign treatment programming based on multidisciplinary treatment team recommendations, psychiatric evaluations, and clinical assessments.
</li><li>Oversee communication and coordination between clinical staff and HSTS team for discharge planning activities to ensure completion of required documentation, treatment plans, discharge summaries, and clinical notes.
</li><li>Audit treatment planning processes to ensure timely completion of required treatment activities, compliance with treatment standards, and delivery of appropriate patient interventions.
</li><li>Provide training and guidance to staff and multidisciplinary teams regarding treatment planning processes, documentation standards, and regulatory compliance requirements.
</li><li>Coordinate treatment audits, monitor patient ward activities, oversee entry and tracking of planned discharge dates, and conduct quality improvement audits across four buildings.
</li><li>Utilize multiple communication methods to coordinate and communicate patient legal statuses, safety statuses, restrictions, treatment updates, and changes in patient care.
</li><li>Maintain operational oversight of treatment planning activities to support patient care coordination, regulatory compliance, and quality improvement initiatives.
</li>Assist in developing and maintaining procedures related to treatment planning operations, documentation standards, and departmental workflow processes.<br>
<li>
</li></ul><p></p><br>
<p><b>Requirements / Qualifications:
</b></p><p><b>Minimum Qualifications:
</b></p><p>Bachelor&rsquo;s degree in a human services field such as psychology, sociology, special education, counseling, human development, education or speech communication AND experience working with, and applying treatment and habilitation programs for persons with intellectual or other developmental disabilities and/or mental illness. Equivalent education and/or experience may substitute for the educational requirement on a year-for-year basis.
</p><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Experience working with individuals with mental illness, intellectual disabilities, or developmental disabilities, including developing or implementing treatment plans, behavior support plans, or individualized service plans.
</li><li>Experience utilizing electronic health records, databases, Microsoft Office applications, and other computer-based systems to maintain documentation, track progress, and support treatment planning.
</li><li>Demonstrated ability to work independently and collaboratively in a fast-paced environment, including interpreting and applying policies and procedures, training or coaching others, and using strong leadership, organizational, and problem-solving skills.
</li></ul><p></p><p><b>Knowledge, Skills, and Abilities
</b></p><ul><li>Knowledge of psychiatric and behavioral health treatment planning, interdisciplinary coordination, and documentation standards, as well as administrative processes including data entry, records management, and database systems. CMS certification requirements, The Joint Commission standards, Public Health licensing requirements and HIPAA standards.
</li><li>Ability to supervise, assign, and evaluate staff work; coordinate multidisciplinary treatment planning; and support the development, implementation, and modification of active treatment plans. Ability to interpret and apply policies, procedures, and regulations; resolve conflicts; conduct problem-solving and investigations; and advocate for individuals served. Conduct audits, quality improvement reviews, and compliance monitoring activities. Ability to manage multiple priorities, deadlines, and operational responsibilities in a fast-paced environment. Ability to facilitate meetings, coordinating treatment reviews, and leading collaborative team discussions. Ability to analyze documentation, identify compliance deficiencies, and implement corrective actions or process improvements. Ability to work independently while also collaborating across departments effectively within a fast-paced work environment while supporting patient centered care and organizational objectives.
</li>Skilled in communication, active listening, and critical thinking; managing priorities; monitoring program performance; and using computer applications such as word processing, spreadsheets, and databases for documentation and reporting. Skilled in operational responsibilities in a fast-paced environment. Strong written and verbal communication skills, including the ability to prepare reports, training materials, and operational correspondence.<br>
<li>
</li></ul><p></p><br>
<p>If you're <b>currently </b>employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the <b>Jobs Hub - Internal Apply </b>app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/<br>
</p><h2 class="jobSectionHeader"><br>
<b>Benefits
</b></h2><p>We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
<br>
<br>
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
</p><p></p><p><b>Equal Opportunity Statement
</b></p><p>The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.</p></div>

DHHS Human Services Treatment Specialist Supervisor

CITY OF RACINE

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><div><b>We strongly encourage City of Racine residents to apply. We're committed to building a workforce that reflects and understands the community we serve. </b><b>City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!</b></div><div></div><div><b><br>
Position Purpose:</b></div><div>
The Racine Public Library has been the community&rsquo;s educational and informational institution since 1897. All employees are expected and encouraged to create a positive and friendly environment for library users, the community, and co-workers. It is expected that all employees be flexible, responsive to change, and take a leadership role when necessary. Essential duties may change in response to evolving community needs.</div><div></div><div><br>
Under the direction of the Deputy Director, the Access Services Supervisor manages all functions of the Circulation Department. This position is responsible for smooth operation of public services related to circulation and access in accordance with library policy, including but not limited to patron registration, holds management, materials check-in and check-out, fee collection, deliveries, processing, and cataloging. The Access Services Supervisor is responsible for the supervision of all full-time and part-time employees of this department. This position is full-time, with the specific work schedule to be mutually agreed upon with the employee and supervisor; evenings and weekends required as needed.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Duties</b></h2></div>
<p></p><div><ul><li><div>Oversee all circulation of library materials in the library and through extension services.</div></li><li><div>
Oversee operation of Circulation employees, equipment, and functions.</div></li><li><div>
Assist or lead in interviewing and recommending for hire candidates for Circulation employees when needed.</div></li><li><div>
Coordinate all training and supervise and appraise the performance of all Circulation employees, providing continual corrective guidance and documentation</div></li><li><div>
Responsible for assessing continuing education and training needs of all employees in Circulation departments.</div></li><li><div>
Lead or assist in leading departmental/interdepartmental meetings for Circulation departments.</div></li><li><div>
Handle patron problems to an appropriate resolution.</div></li><li><div>
Plan long-range activities in accordance with the library&rsquo;s Strategic Plan, including evaluation and recommendation of service improvements, collections, programs, technology, equipment and facilities.</div></li><li><div>
Establish, approve, and maintain work schedule for entire department.</div></li><li><div>
Maintain knowledge of current techniques and methods used in providing public library services.</div></li><li><div>
Provide monthly reports and other regular circulation reports as assigned.</div></li><li><div>
Represent Racine Public Library at Prairie Lakes Library System committees and other committees as appropriate.</div></li><li><div>
Oversees general patron inquiries about hours, book return locations, bookmobile locations, etc.</div></li><li><div>
Maintain a consistent and reliable attendance record.</div></li></ul><div></div><div><b><br>
Additional Tasks and Responsibilities</b></div><ul><li><div>
Perform all Supervisor level duties in the library for Circulation</div></li><li><div>
Perform other duties and work on special projects as assigned</div></li><li><div>
Attend trainings related to Lead Supervisor role</div></li><li><div>
Assist in leading efforts from Library Administration towards various cultural transformation goals</div></li><li><div>
Attend staff meetings and meetings of community organizations, as required</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p><b>Minimum Qualifications</b><br>
Bachelor&rsquo;s Degree with two or more years of public library experience, MLIS preferred.</p><div><b><br>
Knowledge, Skills, and Abilities Required</b></div><ul><li><div>
Knowledge of current standards and best practices used in providing public library services, including circulation and technical services.</div></li><li><div>
Knowledge of Sirsi Dynix Workflows Integrated Library System (ILS) for circulation, patron management, and cataloging preferred.</div></li><li><div>
Experience with Google Workspace apps, including Sheets, Docs, Gmail, and Forms</div></li><li><div>
Excellent oral, written, interpersonal, and public relations skills.</div></li><li><div>
Strong budgeting skills, experience in ordering from multiple vendors, and basic knowledge of library vendors and ordering processes (Ex. Brodart, Ingram, Demco, etc.)</div></li><li><div>
Ability to analyze data to recognize trends, assess effectiveness, and turn insights into actionable improvements.</div></li><li><div>
Ability to confidently supervise, evaluate, coach, and manage a diverse staff.</div></li><li><div>
Ability to work cooperatively with other library departments and community partners</div></li><li><div>
Ability to use personal judgment to effectively problem-solve.</div></li><li><div>
Ability to work with a diverse public politely and with respect.</div></li><li><div>
Ability to communicate effectively in Spanish, both orally and in writing, desirable.</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Physical Demands of the Position</b></p><ul><li><div>
Ability to lift a minimum of 60 pounds of library materials from one area to another.</div></li><li><div>
Ability to stand for 5 hours with a break.</div></li><li><div>
Sitting, standing, walking, stooping, kneeling, crouching, climbing, balancing, bending, twisting, reaching, filing, talking, listening, concentrating, handling, grasping, writing, sorting.</div></li></ul><p><b><br>
Environmental/Work Conditions</b></p><p>
Public service situation in a modern office environment with a large volume of public interaction. Forty-hour work week, with some evening and weekend work.</p><div><b>
Equipment Used</b></div><div>
Computer terminals, automated materials handler, laser scanners, telephones, cash registers, copy machines, postage meter, 3M security system, calculators, fax machine, A/V equipment, camera, walkie-talkie, and other tools used in the library environment.</div></div></div></div><p></p>

Access Services Supervisor

Oahu Transit Services

<b>**CLOSING DATE:</b> THURSDAY, JUNE 25, 2026 @ 5:59 AM**
<br>APPLICATIONS WILL NOT BE ACCEPTED AFTER THE CLOSING DATE & TIME
<br><br>
Assists the Director of Operations in managing and supervising the day-to-day Service Delivery operations of the Paratransit Services (TheHandi-van) consisting of approximately 60 employees. The position assists in overseeing the reservation call center, scheduling of customer trips, dispatch and certain areas of operations to ensure the TheHandi-van provides safe, efficient and dependable transportation.
<br><br>
<b>Essential Functions for the Position:</b><br>
<ul>
<li>Manage the different sections of Service Delivery and assist staff to assure the following:</li>
<li>Operations: Daily “mark-up” of operator assignments is completed accurately and timely; reconciliations of manifests are completed accurately and timely; operators are provided with equipment and information needed to fulfill their duties.</li>
<li>Dispatch: Service on the road is safe, timely, and vehicles are being utilized at an optimal level.</li>
<li>Scheduling: Service is scheduled at an optimal level to meet demand.</li>
<li>Reservations: Calls are answered timely and with excellent customer service.</li>
<li>Prepare the daily schedules and sign-ups (duties, vacation, etc.) to ensure they are in line with operational needs and within the collective bargaining agreement terms.</li>
<li>Investigate customer complaints.</li>
<li>Monitor and evaluate work performance (including attendance) continuously, and assess and implement corrective action (via coaching, feedback, and discipline if necessary).</li>
<li>Assist with developing, preparing, and implementing policies, and procedures in compliance with current Federal, State, and City requirements.</li>
<li>Collaborate with other management to set goals to improve operations and direct staff towards fulfillment of the department’s goals.</li>
<li>Prepare reports for management.</li>
<li>Assist with managing the recruitment and training of new employees in Service Delivery.</li>
<li>Maintain confidentiality of highly sensitive and confidential information.</li>
</ul>
<b>Special Knowledge & Skills:</b><br>
<ul>
<li>Knowledge of ADA, Federal, State, and City transit laws and regulations.</li>
<li>Knowledge of current Company and Paratransit Services policies and procedures.</li>
<li>Good knowledge of Paratransit Services software used in all the different Service Delivery sections.</li>
<li>Knowledge of provisions in the Collective Bargaining Agreements.</li>
<li>Able to exercise sound judgment.</li>
<li>Analytical ability.</li>
<li>Knowledge of principles and techniques of effective investigating.</li>
<li>Management and supervisory skills.</li>
<li>Understanding of principles and practices of sound business communication in order to communicate with clarity both orally and in writing.</li>
<li>Excellent time management and prioritization skills.</li>
<li>Able to utilize a computer with standard word processing, spreadsheet, graphics, and other software packages.</li>
<li>Able to prepare clear, accurate, and concise records and reports.</li>
</ul>
<b>Education, Training & Experience:</b><br>
<ul>
<li>High school graduate. Associate’s degree in business management, or a related field of study is highly desirable.</li>
<li>Five (5) years of practical working experience in call center, dispatch or related field.</li>
<li>Two (2) years of supervisory experience is highly desirable.</li>
</ul>
<b>Other Job Requirements & Conditions:</b><br>
<ul>
<li>Perform other duties as assigned.</li>
<li>Work independently and manage multiple and rapidly changing priorities; organize, set priorities, and exercise sound judgment within areas of responsibility while maintaining confidentiality.</li>
<li>Establish and maintain highly effective working relationships with employees and others encountered in the course of work.</li>
<li>Demonstrate leadership and management skills, including supervising, coaching staff, and monitoring staff performance.</li>
<li>Use appropriate degree of tact, discretion, and diplomacy in addressing various work situations.</li>
</ul>


Assistant Service Delivery Manager (JO 33-26)

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Job Duties</b></h2>
</div><div><p>Under general supervision, the sucessful candidates will :</p>
<ul><li>Coordinates and oversees Testing &amp; Subsea Data Acquisition Services (DAS) product service line (PSL) work at the well site, providing excellent customer relations at the worksite during well testing or other type operatons.</li>
<li>Plans and performs necessary calculations for the total job at the well site as needed.</li>
<li>Coordinates and directs the activities of service operators during the equipment rig up and rig down on a location and the preparation of equipment for performing a job.</li>
<li>Provides planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels.</li>
<li>Recognizes possible sales opportunities for the Company's other products and service and communicates information to Service Coordinator or appropriate Company staff.</li>
<li>Ensures customer satisfaction with jobs performed. As needed, may perform data collection and data distribution on jobs.</li>
<li>Coordinates the clean up, repair, and preparation of equipment for the next job.</li>
<li>Provides input on individual performance levels of his/her subordinates providing on- the-job skills development to enhance job performance.</li>
<li>Promotes HES Process Improvement Initiatives (PII) within the assiged Country or Natural Work Area (NWA).</li>
<li>Promotes safety awareness and environmental consciousness.</li>
<li>Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines.</li>
<li>Mentors and trains lower level Service Specialists in areas of expertise.</li>
<li>Will be required to become a dedicated Assessor for junior DAS personnel.</li>
<li>Promotes and takes an active part in quality improvement processes. Leads by example. Coaches individuals for better performance and promotes high morale. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability of operations.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
</div><div><p>Skills are typically acquired through a high school diploma or similar education and 1 year of experience as Service Specialist I&ndash;DAS or 5 years of Data Acquisition Services experience including the role as a supervisor. Must possess exceptional skills within the service line and have a general understanding of other service functions. Ability to communicate effectively with others is necessary. Must posses execellent knowledge of Halliburton Management System (HMS) standards, work methods and processes. Must be capable of navigating/utilizing HMS, iLearn and Competency sites on HalWorld. Must have successfully passed company tests or met task guideline requirements. Must have met the minimum competency requirements for the Service Operator II &ndash; DAS. Should be fully knowledegable in most aspects of Testing &amp; Subsea DAS service line in the local area. Skilled at planning and organizing jobs. Ability to communicate with team and customer to affect knowledge transfer relate to job plans, calculations, well parameters, specific hazards, environmental issues, quality service, equipment, etc. related to the job. Math and computer skills required. Ability to discuss future work opportunities with customer required. Must be able to explain the local HMS process for Prepare Resources. Must be able to use Correction, Prevention and Improvement (CPI) System to document problems encountered or ideas for improvement. Must have completed supervisory training. Licensure to drive commercial vehicles may be required.</p>
</div></div></div><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p>
<p></p><p><b>Location</b></p>
<p>Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia</p>
<p></p><p><b>Job Details</b></p>
<p><b>Requisition Number:</b> 208757
<br>
<b>Experience Level: </b>Experienced Hire
<br>
<b>Job Family:</b> Operations
<br>
<b>Product Service Line: </b>Testing and Subsea
<br>
<b>Full Time / Part Time: </b>Full-time</p>
<p><b>Additional Locations for this position:</b></p>
<p></p><p><b>Compensation Information</b>
<br>
Compensation is competitive and commensurate with experience.</p></div>

Service Supervisor - Data Acquisition Services I

Pocket RN

<div><h1 class="jobSectionHeader"><b>Remote Supervising Provider</b></h1><p><b>
PocketRN</b></p><p></p><h2 class="jobSectionHeader"><b>
About PocketRN</b></h2><p>
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. We recognize that nurses are the backbone of healthcare delivery and we are dedicated to empowering them with flexible, remote work options while delivering expert, convenient, high-quality care to patients and caregivers.</p><p>
Our team includes leaders from Qualtrics, Stanford Healthcare, and Intermountain Healthcare, supported by an exceptional group of investors including former and current CEOs of leading public healthcare organizations.</p><p></p><h2 class="jobSectionHeader"><b>
Role Summary</b></h2><p>
The Remote Supervising Provider plays a crucial role in ensuring the success of PocketRN&rsquo;s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the Provider will review clinical documentation, complete CMS-required attestations, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.</p><p>
More information about the GUIDE program can be found here: https://www.cms.gov/priorities/innovation/innovation-models/guide</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Clinical Responsibilities</b></h3><ul><li><p>
Act as a supervising/collaborating physician for PocketRN Nurse Practitioners and, perform quarterly chart reviews, hold virtual meetings with assigned NPs as needed, etc.</p></li><li><p>
Review and sign off on documentation from care navigators and nurses in a timely manner.</p></li><li><p>
Enter relevant charges into the electronic medical record (Athena) for services provided.</p></li><li><p>
Complete provider attestations as required for the dementia care program(s).</p></li><li><p>
Provide oversight to care navigators, nurses, and APRNs supporting program beneficiaries.</p></li><li><p>
Respond to escalations from clinical teams and care navigators as needed.</p></li><li><p>
When appropriate, evaluate and diagnose patients with dementia when extenuating circumstances prevent assessment through their existing care team.</p></li><li><p>
Communicate clearly and frequently with patients, caregivers, PocketRN staff, and partners.</p></li><li><p>
Follow escalation protocols for urgent scenarios and ensure timely communication with relevant parties.</p></li><li><p>
Maintain accurate, timely, and thorough documentation of patient data and clinical decisions.</p></li><li><p>
Maintain strict adherence to HIPAA and privacy standards in a virtual care environment.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Telehealth &amp; Administrative Responsibilities</b></h3><ul><li><p>
Maintain an active, unencumbered provider license in each state where patient care is delivered.</p></li><li><p>
Review and sign off on completed comprehensive assessments, medication reconciliations, and required attestations within 7 days of the patient visit as the billing provider. This applies to patient visits conducted by nursing staff that requires provider review for completion and billing purposes.</p></li><li><p>
Participate in patient, caregiver, and staff education and coaching when requested.</p></li><li><p>
Conduct remote calls and video visits on PocketRN, including urgent escalation visits when needed. Appropriate documentation must be completed in 24 hours.</p></li><li><p>
Complete all required training to stay current with PocketRN clinical protocols and workflows.</p></li><li><p>
Complete all required clinical competency assessments and orientation checkoffs within 30 days of the start date, demonstrating readiness to independently manage provider visits and meet organizational clinical standards.</p></li><li><p>
Assist with the creation of clinical content and training materials as requested.</p></li><li><p>
Perform administrative tasks as needed to support program operations.</p></li><li><p>
Cooperate with billing, documentation, credentialing, payor enrollment, and compliance requirements.</p></li><li><p>
Participate in quality assurance, peer review, and performance improvement initiatives.</p></li><li><p>
Prepare accurate and timely electronic medical record entries.</p></li><li><p>
Notify PocketRN within immediately or 72 hours of any event that may affect licensure, credentialing, or professional standing.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li><p><b>
Dementia Proficient Provider</b>, meeting at least one CMS criterion:</p><ul><li><p>
At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), <b>or</b></p></li><li><p>
At least 25% of patient panel within the past 5 years aged 65 or older, <b>or</b></p></li><li><p>
Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.</p></li></ul></li><li><p><b>
Education:</b> Graduate of an accredited school of medicine or osteopathic medical school</p></li><li><p><b>
Experience:</b> Minimum 2 years of direct patient care as an MD or DO.</p></li><li><p><b>
Licensure:</b> Current MD or DO license in Arkansas required</p></li><li><p><b>
Billing Privileges: </b>Must be an actively enrolled Medicare Billing Provider</p></li><li><p><b>
Communication:</b> Strong verbal and written communication skills; proficiency with asynchronous communication in a remote environment.</p></li><li><p><b>
Professionalism:</b> Courteous, empathetic, and patient-centered communication.</p></li><li><p><b>
Technical Skills:</b> Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.</p></li><li><p><b>
Home Setup:</b></p><ul><li><p>
Private, quiet location for HIPAA-sensitive calls</p></li><li><p>
Reliable computer (no Chromebooks)</p></li><li><p>
Internet speed of <b>at least 50 Mbps</b></p></li></ul></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred</b></h2><ul><li><p>
Current MD or DO license in all 50 states</p></li><li><p>
Experience working in virtual care or startup environments.</p></li><li><p>
Experience supporting dementia or geriatric populations.</p></li></ul><h3 class="jobSectionHeader"><b>
Core Competencies</b></h3><ul><li><p><b>
Patient-Centered Care</b> &ndash; Honors patient values, needs, and preferences.</p></li><li><p><b>
Adaptability</b> &ndash; Able to learn new systems quickly and adjust to changing workflows.</p></li><li><p><b>
Self-Motivation</b> &ndash; Works effectively in an independent, remote environment.</p></li><li><p><b>
Mission-Driven Teamwork</b> &ndash; Thrives in a collaborative, compassionate, innovative healthcare team.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits</b></h2><ul><li><p>
Fully remote work environment.</p></li><li><p>
Generous PTO.</p></li><li><p>
Highly competitive health, dental, and vision coverage.</p></li><li><p>
Significant post&ndash;Series A equity.</p></li><li><p>
Extensive opportunities for professional growth, mentorship, and career advancement.</p></li></ul></div><p></p>

Remote Supervising Provider (Full-Time)

Search 10000+ Service delivery supervisor jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 service delivery supervisor jobs Near Me

Service Delivery Supervisor

Service Delivery Supervisor

DHHS Human Services Treatment Specialist Supervisor

Access Services Supervisor

Assistant Service Delivery Manager (JO 33-26)

Service Supervisor - Data Acquisition Services I

Remote Supervising Provider (Full-Time)