service delivery supervisor

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
In this role, you will:
<ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>Qualifications &amp; Experience:
<ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Airside Service Delivery Supervisor Program – dnata

Hill International

Hill International with more than 3200 professionals in 100 offices worldwide provides program management project management construction management and other consulting services to clients in a variety of market sectors. Hill has participated in over 10000 project assignments with a total construction value of more than $600 billion. We are the 4th largest project and construction management firm in the U.S. as featured in Building Design Construction magazine. We are also ranked the 6th largest overall U.S. construction management firm by Engineering NewsRecord magazine . For more information on Hill please visit our website at . Area Supervisor is responsible to provide an inspection regime to monitor and audit activities for compliance to the soft services contract SLA / KPI requirements as well as guidance to achieve the required standards. General Description of Role and Responsibilities : <ul> <li>Ensuring the service providers are providing adequate equipment and that it is in good condition</li> <li>Overseeing correct storage and safekeeping of the service providers equipment.</li> <li>Ensuring Service Providers manpower is competent and wearing proper safety Gear and uniform</li> <li>Monitoring the service providers team members to ensure the highest degree of enduser satisfaction.</li> <li>Conduct preevent inspections of all rooms concourses clubs seating areas and public areas prior gate opening.</li> <li>Ensuring service providers are upholding the highest standards of cleanliness safety and conduct.</li> <li>Manage the daily activities of the service providers to include appropriate street sweeping and cleaning of all districts.</li> <li>Investigates complaints regarding cleaning service and equipment and takes corrective action.</li> <li>Develop and implement service delivery standards and ensure compliance.</li> <li>Monitor and evaluate the performance of service providers and contractors.</li> <li>Ensure high levels of customer satisfaction by addressing concerns and feedback promptly.</li> <li>Serve as the primary point of contact for soft servicesrelated issues.</li> <li>Track expenses and ensure costeffective service delivery without compromising quality.</li> <li>Conduct regular performance reviews and audits of vendors.</li> <li>Ensure compliance with health and safety regulations.</li> <li>Identify areas for improvement and implement changes to enhance service delivery.</li> <li>Utilize technology and innovative solutions to optimize soft services</li> </ul> Qualifications Experience Knowledge and Skills : <ul> <li>Diploma in Engineering or equivalent.</li> <li>Minimum 5 years professional experience in waste management</li> <li>Experience in facility management is added advantage</li> <li>Excellent communication skills</li> <li>Has valid UAE driving license</li> </ul> Key Skills Business Intelligence,Bidding,Accounts Assistant Credit Control,Account Development,Content Development,Lab Testing Employment Type: Full Time Experience: years Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYW0f3UqHJHmqfb%2fRtHKc76g" width="0" height="0" />

Area Supervisor - Waste Management

Alghanim INDUSTRIES

Date: 14 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
 Job Responsibilities
 <ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Service Delivery Manager , you will lead dnata Cargo terminal Operations on shift to achieve a high level of service delivery while ensuring a safe, efficient and cost-effective operation. This role is based full-time in our Dubai office.
In this role, you will: 
<ul><li>Recommend improvements to Cargo Operations standards and procedures and ensure the implementation of these procedures and controls.
</li><li>Identify and manage problem areas within the operation, forward planning, deploying resources and information as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels.
</li><li>Coordinate resources on a shift basis to ensure that the SLAs are delivered to customers in collaboration with the Supervisor on shift.
</li><li>Review and manage the performance of direct reports to ensure performance is measured against individual targets.
</li><li>Manage the development of the staff in line with their training needs analysis and career path and provides advice regarding career growth.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction, being a role model for the desired safety behaviours and leading with safety.
</li><li>Manage and maintain an overview of Cargo Operations and stakeholder activities providing co-ordination and leadership to achieve dnata and Cargo objectives.
</li><li>Implement robust service recovery measures to handle customer complaints and service recovery initiatives.
</li><li>Build and maintain relationships with internal and external stakeholders such as such as DOCC, Customs, DAC, Airside Services, Dispatch, Load Control, Group Safety &amp; Security, Airport Police, airline, agent customers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Relevant Diploma or Degree in Air Cargo OR Cargo Ground Handling.
</li><li>5-8 years of experience in Air Cargo or other logistical Services in an operational position.
</li><li>UAE Driving license or Home Country Driving License.
</li><li>Valid license for operating equipment (Airport Driving Permit)
</li><li>Proficient knowledge of all or some of the following: Cargo Operations/Ramp Operations/ Passenger Services / Baggage Services / Operations Services
</li><li>Proficient knowledge of operational I.T systems (dacs+, camsys, DSSm, ALTARS)
</li><li>Advanced Safety Awareness Skills
</li>Proficient Supervisory Skills 
<li>
</li></ul> 
You&rsquo;ll have an edge if you have:
<ul><li>Strong operational and leadership experience in managing teams in a shift-based environment.
</li><li>Ability to use data for decision-making.
</li></ul>At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
 
Recruitment Process and Timeline
dnata is part of Emirates Group, an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Service Delivery Manager

Discovered MENA

<div>
 
 
 Service Delivery Manager &ndash; Global Tech Consultancy (Saudi Nationals Only)
 
 
 
 📍
 
 Riyadh | Full-time | On-site
 
 
 
 
 
 
 I&rsquo;m hiring for a
 
 Service Delivery Manager
 
 to join a global technology consultancy that partners with some of the biggest enterprise clients in the region.
 
 
 
 
 
 This is a hands-on delivery role - all about
 
 making complex operations run smoothly
 
 . You&rsquo;ll take full ownership of service quality, financial performance, and client satisfaction across one of their Riyadh delivery hubs. Think of yourself as the
 
 bridge
 
 between the delivery teams, account leadership, and the client - keeping everything connected and performing at its best.
 
 
 
 
 
 💡
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Acting as the main link between delivery teams, leadership, and clients - ensuring a seamless end-to-end service
 </li>
 <li>
 Driving service quality, performance, and client satisfaction across SLAs and KPIs
 </li>
 <li>
 Overseeing financials - utilisation, forecasting, and cost control
 </li>
 <li>
 Coordinating across infrastructure, service desk, and operations to keep delivery aligned
 </li>
 <li>
 Spotting opportunities to streamline processes and boost efficiency
 </li>
 <li>
 Supporting resource planning, migrations, and change initiatives
 </li>
 </ul>
 
 
 
 
 👀
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 4+ years&rsquo; experience in the
 
 information technology sector
 
 </li>
 <li>
 2+ years in
 
 Service Delivery / Operations
 
 </li>
 <li>
 Solid understanding of
 
 ITIL / ITSM frameworks
 
 </li>
 <li>
 Technically confident - familiar with infra, systems admin, or service desk environments
 </li>
 <li>
 Strong communicator and stakeholder manager
 </li>
 <li>
 Experience working with a
 
 tech consultancy or outsourcing company
 
 </li>
 </ul>
 
 
 
 
 💼
 
 Why this one stands out:
 
 
 
 You&rsquo;ll be joining a consultancy known for its global delivery excellence and investment in its people. Expect a
 
 competitive salary
 
 ,
 
 VIP medical insurance (self &amp; family)
 
 ,
 
 education allowance
 
 , and
 
 access to world-class learning &amp; development programmes
 
 .
 
 
 
 
 
 This role is based
 
 mostly on-site with a major client
 
 in Riyadh - perfect for someone who enjoys taking ownership and delivering impact where it really counts.
 
</div>

Service Delivery Manager - Saudi Nationals

Hays Specialist Recruitment Limited

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements <ul> <li>Proven experience as a Service Delivery Manager, ideally within Insurance</li><li>Prior Life & Pensions experience</li><li>Flexibility to get to office</li></ul> If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk<img src="https://www.jobg8.com/Tracking.aspx?Ju8ovp2JVQE2RwKaemQCcs4SgAtx6pvGn" width="0" height="0" />

Jadeer

<div><h4 class="jobSectionHeader">Key Responsibilities:</h4><ul>
<li>Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. 
</li>
<li>Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. 
</li>
<li>Analyze performance metrics to identify areas for improvement and implement proactive solutions. 
</li>
<li>Manage customer queries and complaints, ensuring swift and satisfactory resolutions. 
</li>
<li>Coordinate with other teams to streamline processes and enhance overall service delivery. 
</li>
<li>Drive initiatives aimed at improving team morale and increasing job satisfaction among members. 
</li>
<li>Stay updated on industry practices and customer service technologies. 
</li>
<li>Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</li>
</ul><h4 class="jobSectionHeader">Job Requirements:</h4><ul>
<li>Bachelor's degree in Business Administration, Communication, or a relevant field. 
</li>
<li>Proven experience of 3+ years as a Team Leader in a Contact Center environment. 
</li>
<li>Fluent or near-native proficiency in Spanish with excellent communication skills. 
</li>
<li>Strong leadership and team management skills, with the ability to motivate and support team members. 
</li>
<li>Proficient in using CRM software and contact center technologies. 
</li>
<li>Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. 
</li>
<li>Exceptional problem-solving and decision-making skills. 
</li>
<li>Experience in the Translation &amp; Localization industry is a plus. 
</li>
</ul><h4 class="jobSectionHeader">Job Conditions:</h4><ul>
<li>Full-Time Position</li>
<li>Position located in Maadi, with options for partial remote work.</li>
</ul><ul>
</ul>Work Conditions:<ul>
<li>
Working Hours: US shift.</li>
<li>Working model: Hybrid (Office and remotely)</li>
<li>Working Days: 5 days (2 days Off)</li>
<li>Reporting To: Service Delivery Assistant Manager. (SDAM)</li></ul></div>

Service Delivery Team leader-SPANISH

Search 10000+ Service delivery supervisor jobs near you this October. New roles added regularly across leading industries. Apply today.

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