service delivery supervisor

VaporVM

<div><div><div><b>Date Posted:</b></div>
12 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><h1 class="jobSectionHeader"><b>Service Delivery Manager</b></h1>
<h1 class="jobSectionHeader"><b>Telco Cybersecurity Operations</b></h1>
<h1 class="jobSectionHeader"><b>Role Purpose</b></h1>
<p>
The Service Delivery Manager (SDM) is accountable for the end-to-end delivery, stability, and continuous improvement of Telco Cybersecurity Operations, ensuring contractual, regulatory, and operational commitments are consistently met. This role acts as the primary operational interface between cybersecurity operations, network/NOC teams, vendors, and client stakeholders, ensuring SLAs, OLAs, and SLOs are achieved while protecting the integrity, independence, and operational effectiveness of the cybersecurity function.</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>Service Delivery &amp; Operational Governance</b></h2>
<ul><li>Own and manage end-to-end service delivery for Telco Cybersecurity Operations (SOC, NOC-SOC integration, network security, infrastructure security).</li></ul>
<ul><li>Define, monitor, and enforce SLAs, OLAs, and SLOs across internal teams, partners, and third-party vendors.</li></ul>
<ul><li>Ensure service continuity, availability, and resilience across mission-critical telco environments (core, access, transport, IMS, MCX, IoT).</li></ul>
<ul><li>Chair and govern operational service reviews, including daily, weekly, and monthly service cadence.</li></ul>
<ul><li>Drive service improvement initiatives based on trend analysis, RCA, and operational KPIs.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Stakeholder &amp; Client Management</b></h2>
<ul><li>Act as the single accountable operational owner for cybersecurity service delivery toward the customer.</li></ul>
<ul><li>Lead senior stakeholder engagement across technology, network, operations, and business teams.</li></ul>
<ul><li>Represent cybersecurity operations in cross-functional forums, ensuring security positions are clearly articulated, justified, and professionally defended using risk, impact, and service-assurance arguments.</li></ul>
<ul><li>Manage escalations calmly and authoritatively, balancing service availability, security posture, and contractual obligations.</li></ul>
<ul><li>Build strong, trusted relationships with client counterparts, including service owners, NOC heads, infrastructure leaders, and risk/compliance teams.</li></ul>
<h2 class="jobSectionHeader"><b>
SLA / OLA / SLO Management &amp; Reporting</b></h2>
<ul><li>Design, implement, and continuously refine service metrics and dashboards.</li></ul>
<ul><li>Ensure transparent and accurate SLA reporting, including breach analysis and remediation plans.</li></ul>
<ul><li>Translate technical service data into executive-level insights for senior management.</li></ul>
<ul><li>Drive corrective actions and service recovery plans when targets are at risk.</li></ul>
<ul><li>Lead service acceptance, transition, and stabilization for new services or platforms.</li></ul>
<h2 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h2>
<ul><li>Lead and manage large, multi-disciplinary operations teams, including SOC analysts, security engineers, NOC interfaces, and service coordinators.</li></ul>
<ul><li>Establish clear roles, RACI, shift models, and escalation paths.</li></ul>
<ul><li>Foster a culture of operational discipline, accountability, and continuous improvement.</li></ul>
<ul><li>Coach team leads and senior engineers on stakeholder communication, prioritization, and incident handling.</li></ul>
<ul><li>Ensure operational readiness through training, runbooks, and drills.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Telco, NOC &amp; Security Operations Integration</b></h2>
<ul><li>Ensure seamless operational integration between SOC and NOC functions.</li></ul>
<ul><li>Oversee security monitoring across telco networks, core infrastructure, cloud platforms, and critical applications.</li></ul>
<ul><li>Coordinate incident handling across network, security, and IT domains.</li></ul>
<ul><li>Ensure incident, problem, and change management processes align with telco operational realities.</li></ul>
<ul><li>Support major incident management (MIM) and post-incident reviews.</li></ul>
<h2 class="jobSectionHeader"><b>
Risk, Compliance &amp; Service Assurance</b></h2>
<ul><li>Ensure cybersecurity services align with regulatory, contractual, and internal governance requirements.</li></ul>
<ul><li>Participate in audits, compliance reviews, and service assurance assessments.</li></ul>
<ul><li>Ensure service delivery models support high-availability and mission-critical environments.</li></ul>
<ul><li>Identify operational risks early and implement mitigation plans.</li></ul>
<h1 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h1>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<ul><li>10+ years in service delivery, operations, or managed services roles within Telco, Critical Infrastructure, or Large Enterprise environments.</li></ul>
<ul><li>Strong hands-on experience managing SLA, OLA, and SLO-driven services.</li></ul>
<ul><li>Proven background in NOC operations, Telco networks, or large-scale infrastructure operations.</li></ul>
<ul><li>Demonstrated experience managing large operations teams (24&times;7 environments preferred).</li></ul>
<ul><li>Prior exposure to SOC / Cybersecurity Operations within telco or service provider environments.</li></ul>
<ul><li>Track record of managing complex stakeholders and high-pressure operational situations.</li></ul>
<h1 class="jobSectionHeader"><b>
Technical &amp; Domain Knowledge</b></h1>
<ul><li>Solid understanding of: Telco network architectures (core, access, transport)</li></ul>
<ul><li>NOC operations and tooling</li></ul>
<ul><li>SOC operations, incident management, and escalation models</li></ul>
<ul><li>Network and infrastructure security concepts</li></ul>
<ul><li>Familiarity with ITSM frameworks (ITIL or equivalent).</li></ul>
<ul><li>Comfortable engaging with engineers, architects, and executives alike.</li></ul>
<h1 class="jobSectionHeader"><b>
Leadership &amp; Behavioral Attributes</b></h1>
<ul><li>Strong executive presence with the ability to hold firm positions professionally and credibly.</li></ul>
<ul><li>Calm, structured, and decisive under pressure.</li></ul>
<ul><li>Excellent communication skills&mdash;both written and verbal.</li></ul>
<ul><li>Highly organized with strong governance and follow-through.</li></ul>
<ul><li>Able to balance security rigor with service availability and business priorities.</li></ul>
<h1 class="jobSectionHeader"><b>
Preferred / Nice to Have</b></h1>
<ul><li>Experience in mission-critical telco services (MCX, public safety, private LTE/5G).</li></ul>
<ul><li>Experience in multi-vendor, multi-technology environments.</li></ul>
<ul><li>Exposure to regulatory or national critical infrastructure environments.</li></ul>
<ul><li>Formal ITSM or service management certifications.</li></ul></div></div><p></p>

Service Delivery Manager

Information Services Group

<div><div><div>ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world&rsquo;s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.</div><div>
</div><b>
Role Summary</b></div><div>
</div><div>
The Senior Service Delivery Manager (SDM) is a critical leadership position with at least <b>15 + years</b>&rsquo; experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational performance, contractual compliance, and overall client satisfaction. The SDM drives strategic planning, operational excellence, financial oversight (P&amp;L), and team performance to ensure high-quality, cost-effective service delivery to build long-term client partnerships.</div><div><b>
Key Responsibilities</b></div><div>
The responsibilities are categorized into three core areas: Service &amp; Operations Excellence, Governance Management, and Client centricity.</div><div><b>
I. Client &amp; Contract Management</b></div><ul><li>
Executive Client Interface: Act as the primary, senior point of contact for the customer, building and maintaining a strong, trusting, and long-term relationship.</li><li>
Contractual Oversight: Ensure all services are delivered in strict accordance with the SLAs, Key Performance Indicators (KPIs), and all terms of the master contract.</li><li>
Revenue/ Relationship Growth: Proactively identify opportunities for service expansion, value-add initiatives, and continuous improvement that enhance the client&rsquo;s business value year-over-year.</li><li>
Governance &amp; Reporting: Lead and Drive all formal governance meetings and business reviews. Prepare and present executive summary dashboards, performance reports, and strategic recommendations to both client and internal senior leadership.</li><li>
Issue Escalation: Manage and resolve complex, highly visible client escalations and critical service challenges effectively and promptly.</li></ul><div><b>
II. Operational &amp; Quality Excellence</b></div><ul><li>
Process Optimization: Oversee the organization and effective management of all operational aspects of service delivery. Implement and drive a culture of continuous process improvement (CPI), utilizing methodologies such as Six Sigma, Lean, or Kaizen.</li><li>
Risk Management: Identify, assess, and mitigate operational risks that could impact service delivery, quality, or contractual compliance.</li><li>
Quality &amp; Compliance: Ensure service delivery processes adhere to relevant industry standards, quality mandates (regulatory standards), and internal policies.</li><li>
Resource Allocation: Optimize the effective allocation and utilization of human, technical, and financial resources to meet varying service demands efficiently.</li><li>
Business Continuity: Maintain, test, and enforce robust business continuity and disaster recovery plans to ensure service resilience.</li></ul><div><b>
III. Manage P&amp;L
</b></div><ul><li><b>Profit &amp; Loss (P&amp;L) Accountability:</b> Assume full financial responsibility for the service contract, including budget management, cost containment, revenue forecasting, and driving account profitability.</li><li><b>
Thought Leadership:</b> Driving innovation and influencing industry trends through expert insights and strategic vision</li></ul><p></p><div><b>
Required Qualifications &amp; Experience</b></div><ul><li><b>
Experience</b> 15+ years of total professional experience, with at least 8 to 10 years specifically managing high-value, complex outsourcing or service contracts.</li><li><b>
Leadership Scope</b> Proven experience leading and managing a large-scale, multi-functional operational team</li><li><b>
Business Acumen</b> Demonstrated experience with P&amp;L responsibility, budget management.</li><li><b>
Service Frameworks</b> Strong knowledge of industry best practices and frameworks (ITIL) relevant to managing large service operations.</li><li><b>
Education</b> Minimum: Bachelor&rsquo;s degree in Business, Operations Management, or a related field. An MBA or Master&rsquo;s degree is highly preferred.</li><li><b>
Communication</b> Exceptional written and oral communication skills in English (and other required languages), with proven ability to present to C-level executives.</li><li><b>
Personal Attributes</b> Highly strategic, self-motivated, results-oriented leader with superior negotiation, organizational, and conflict resolution skills. Ability to adapt and thrive in complex, dynamic client environments.</li></ul></div>

Concentrix

<p></p><div><p>Job Title:
</p>Service Delivery Manager
<p></p><p>Job Description
</p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
<br>
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
<br>
<br>
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
<br>
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
<br>
<br>
Join us and be part of this journey towards greater opportunities and brighter futures
<p><b>The Service Delivery Manager (SDM) </b>is responsible for driving client satisfaction, operational excellence, and team performance across customer engineering and support functions. Acting as the primary liaison between clients, internal teams, and stakeholders, the SDM ensures seamless delivery of services, alignment of technical execution with business objectives, and continuous improvement of processes. This role is both client-facing and operationally strategic, requiring strong relationship management, performance optimization, and leadership skills.
</p><p></p><p>The SDM embodies the Concentrix culture, modeling values and mentoring others to foster collaboration, accountability, and innovation.
</p><p></p><p><b>Key Responsibilities
</b></p><p><b>Client &amp; Stakeholder Engagement
</b></p><ul><li><p>Build strong client relationships and serve as the primary point of contact for assigned accounts.
</p></li><li><p>Manage client communications, ensuring timely resolution of concerns and effective conflict management.
</p></li><li><p>Lead client-facing meetings, including QBRs and monthly reviews, to communicate business needs, service outcomes, and improvement plans.
</p></li><li><p>Collaborate with stakeholders across HR, IT, Finance, and Compliance to ensure operational alignment and delivery excellence.
</p></li><li><p>Team &amp; Engineering Collaboration
</p></li><li><p>Partner with engineering teams and Cloud Solution Architects to align technical delivery with client requirements and business operations.
</p></li><li><p>Support workforce planning including onboarding, training, and professional development to build resilient, high-performing teams.
</p></li><li><p>Enable operational consistency across US and LATAM teams, ensuring technical excellence and scalability.
</p></li><li><p>Assist engineers in understanding client requirements and provide ongoing support post-onboarding.
</p></li></ul><p></p><p><b>Operational Excellence
</b></p><ul><li><p>Oversee business operations for customer support teams, ensuring seamless delivery and efficiency.
</p></li><li><p>Monitor and optimize KPIs, SLAs, and contractual obligations, consistently achieving or exceeding performance metrics.
</p></li><li><p>Drive operational reviews through daily stand-ups, weekly performance meetings, and executive reporting.
</p></li><li><p>Implement continuous improvement initiatives across workflows, escalation processes, and documentation.
</p></li><li><p>Manage risks and escalations proactively, ensuring timely resolution aligned with client expectations.
</p></li><li><p>Track and reduce costs while maintaining service quality and client satisfaction.
</p></li><li><p>Customer Satisfaction &amp; Culture
</p></li><li><p>Champion CSAT initiatives by seeking client feedback and developing action plans to improve satisfaction scores.
</p></li><li><p>Collaborate with teams to drive improvements in service delivery and customer experience.
</p></li><li><p>Model Concentrix culture by aligning actions and behaviors with organizational values.
</p></li><li><p>Mentor others to understand and embody the Concentrix culture.
</p></li></ul><p></p><p><b>Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in Business Administration, Operations Management, IT, or related field (preferred).
</p></li><li><p>5&ndash;7+ years of experience in service delivery, business operations, or project management within IT services or customer support environments.
</p></li><li><p>Proven expertise in KPI management, operational performance tracking, and business reporting.
</p></li><li><p>Strong communication skills (verbal and written), with fluency in English
</p></li><li><p>Excellent negotiation and presentation skills with the ability to influence at all organizational levels.
</p></li><li><p>Demonstrated leadership in managing large support or engineering teams and driving operational excellence.
</p></li><li><p>Experience collaborating with technical teams to align business operations with technical delivery.
</p></li><li><p>Proven ability to manage multiple client-focused projects in fast-paced, deadline-driven environments.
</p></li></ul><p></p><p>#WAH #WFH #LI-Remote
</p><p></p><p>Location:
</p>EGY Work-at-Home
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Service Delivery Manager<div>
Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.</div><div></div><div><div><div><div><div><div><div>
As a Service Delivery Manager, <b>you will have a chance to:</b></div><ul><li>
Be responsible for managing the delivery of contracted services such as maintenance and information technology to customers.</li><li>
Act as the main point of contact for both internal and external clients regarding overall and day-to-day service delivery. Ensure that SLAs (service level agreements) and KPIs (key performance indicators) defined in contracts are met or exceeded.</li><li>
Ensure that implementations and ongoing services are delivered on time and meet client requirements by monitoring project schedules, risks, scope of work, and budgets.</li><li>
Build and maintain positive client relationships and participate in client meetings to review performance and support client satisfaction.</li><li>
Support operational teams and service partners in understanding client needs and provide ongoing client advice and assistance.</li><li>
Promote the organization&rsquo;s capabilities to help secure contract extensions or additional business within accounts.</li><li>
Support contract renewals for support and maintenance services and explore opportunities to expand service offerings within the current customer base.</li><li>
Identify budget needs, monitor P&amp;L (costs, revenues, margin), and analyze variances between actuals and budgets.</li><li>
Oversee customer invoicing and payment milestones to ensure timely financial processing.</li><li>
The SDM will be required to meet customers at both Jeddah (JED) and Medina (MED) airports</li></ul><p></p><div><b>
About the ideal candidate:
</b></div><ul><li>Bachelor&rsquo;s degree in computer science, business administration, or a closely related discipline is desirable.</li><li>
ITIL certification or equivalent knowledge.</li><li>
Experience in incident management.</li><li>
Understanding of contract management and project management.</li><li>
Knowledge of financial management to administer budgets, schedules, and performance standards, helping to maintain and optimize delivery and service costs, as well as provide financial performance reports.</li><li>
Proficiency in English, both spoken and written.</li><li>
Communication skills with the ability to effectively connect and collaborate with both technical and non-technical stakeholders.</li><li>
The SDM will be required to meet customers at both Jeddah (JED) and Medina (MED) airports</li></ul><p></p><div><b>
What we can offer you</b></div><div>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.</div><div>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</div><div>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.</div><div>
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.</div><div>
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.</div><div>
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.</div><div>
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.</div><div>
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.</div><div></div><div>
#LI-EMEA</div></div></div></div></div></div></div><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><p>
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p><p></p><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div><p></p>

AT&T

<div><p>AT&amp;T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers&rsquo; mission.</p><p></p><p>
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.</p><p></p><p><b>
AT&amp;T has an opening for a Service Delivery Manager</b> to manage a multi-billion dollar program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services &ndash; desktop, telephony, network (LAN/CAN), PCS, security - to a large Intelligence Community client with thousands of users over a large geographic footprint</p><p></p><p><b>
Description of Job Duties/Responsibilities:</b></p><ul><li>
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
</li><li>Run the organization that delivers IT services.</li><li>
Allocate and adjust resources and responsibilities across the team to ensure a seamless end-user experience.</li><li>
Ensure SLAs are met or exceeded.</li><li>
Collaborate and/or direct the collaboration with engineering teams on monitoring and measuring the performance of the current IT Service Delivery platform and processes, on troubleshooting and root cause analyses of operational issues, on ways to improve performance, on the deployment of changes to the current platform, and on the evolution of the next-generation platform and processes.</li><li>
Collaborate and/or direct the collaboration with peer Service Provider organizations.</li></ul><p></p><p>
This position requires a mature understanding of IT Service and Delivery Management principles and a proven track record of applying practical project management techniques. This position owns and is accountable for all Service Delivery processes to include Incident, Change, Request, and Escalation processes, and subsequent workflow. This position is responsible for a successful execution and evolution of those processes to deliver business results and to develop team members.</p><p></p><p>
This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy.</p><p><br>
</p><p><b>Required Clearance: </b>TS/SCI with polygraph. (#ts/sci) (#polygraph)</p><p></p><p><b>
Required Qualifications:</b></p><p>
Bachelor&rsquo;s Degree or equivalent years of experience required; Experience with and/or working familiarity with the USG procurement processes; Ten or more years of experience supporting the US Intelligence Community
</p><ul><li>A minimum of 10 years&rsquo; experience in infrastructure and operations support</li><li>
A minimum of 5 years&rsquo; experience in a customer-facing role</li><li>
A minimum of 5 years&rsquo; leadership experience at general management level (supervisory experience)</li><li>
Strong verbal and written communications skills</li></ul><p>
The ability and willingness to effectively communicate with all levels of AT&amp;T and Customer management up to and including Executive Leadership Teams.</p><p>
Familiarity with ServiceNow, the ITIL Framework, Service Level Agreements (SLAs); prior experience in hiring and making staffing decisions.</p><p></p><p><b>
Desired Qualifications: </b>Experience in customer service, help desk, or network operations center environment.</p><p></p><p><b>
Ready to join our team? Apply today!</b></p><p></p><p>
Our Service Delivery Manager (PM IV) (Government) earns between $108,000 - $223,100 yearly. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.</p><p>
Joining our team comes with amazing perks and benefits:</p><ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Tuition reimbursement program</li><li>
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.</li><li>
Paid Parental Leave</li><li>
Paid Caregiver Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected &middot; Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul><p></p><p><b>
Weekly Hours:</b></p>
40<p></p><p><b>
Time Type:</b></p>
Regular<p></p><p><b>
Location:</b></p>
Columbia, Maryland<p></p><p>
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</p></div>

Service Delivery Manager (PM IV) (Government)

Optus, Inc

<div><b>THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.</b><br>
<br>
The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs. Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process. The Service Delivery Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position. Will communicate using multiple sources such as &ndash; email, phone, Instant Messaging, Salesforce case updates, and face-face.<br>
<br>
<b>Responsibilities:</b><ul><li>
Provide exceptional customer service to a diverse group of internal and external customers</li><li>
Answer incoming queue calls in a fast paced environment and triage based on type of call</li><li>
Responsible for dispatching standard break/fix or MAC tickets</li><li>
Conduct daily follow up calls with subcontractors to ensure daily appointments are met</li><li>
Complete check in/out or dispatch confirmation calls</li><li>
Dispatch emergency tickets based on skillset and workload assignments</li><li>
Use GeoPointe to identify/schedule subcontractors for service and negotiate rates to maximize profitability</li><li>
Respond to standard customer or tech inquiries via email, Salesforce, or phone</li><li>
Understand high-level customer specific account requirements and ensure proper cost/billing</li><li>
Update service tickets using the appropriate fields in Salesforce</li><li>
Review requests for equipment orders and submit for processing &amp; delivery</li><li>
Escalate complex issues &amp; customer escalations to Tier 2 and/or Management if needed</li><li>
Train new &amp; current team members on internal/external processes, workflows, and changes</li><li>
Participate in 24x7x365 on call rotation after a minimum of 90 days in position or management discretion</li><li>
Model appropriate behavior in regard to Optus&rsquo; Core Values and Code of Ethics policies and support Optus&rsquo; team approach to quality to drive Optus forward</li><li>
Other duties or tasks assigned by management</li></ul>
<br>
<b>Requirements:</b><ul><li>
College degree preferred, High school degree or equivalent required</li><li>
Experience with Microsoft Word, Excel and Outlook required</li><li>
Previous telephony experience a plus</li><li>
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills</li><li>
Strong written and verbal communication skills required</li><li>
A keen attention to detail and great organizational habits are mandatory</li><li>
Participation in scheduled on call rotation during nights and weekends</li><li>
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities</li></ul><b>
Who We Are:</b><br>
At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America.<br>
We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life.<br>
<br>
<b>What We Offer:</b><br>
401(k)<br>
401(k) matching<br>
AD&amp;D insurance<br>
Dental insurance<br>
Disability insurance<br>
Employee assistance program<br>
Flexible spending account<br>
Health insurance<br>
Health savings account<br>
Life insurance<br>
Paid time off<br>
Professional development assistance<br>
Referral program<br>
Tuition reimbursement<br>
Vision insurance<br>
<br>
<b>Physical Demands:</b><br>
Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.<br>
<br>
&ldquo;Equal Opportunity M/F/Disability/Vet Employer&rdquo;<br>
<p>
</p><p>hBu1zwRlJj</p></div>

Service Delivery Coordinator

Nestlé

<div><p>Content Services Supervisor<br>
Location: Nestle HO
<br>
Company: Nestl&eacute; Egypt Full-time</p><p></p><p><b><br>
Purpose of Job:</b>
</p><p>Responsible for leading and supervising the team of IMS Content Services PMs and Content Graphic Producers in NBS center and in direct collaboration with relevant key stakeholders, internal and external. Properly guides the PMs and Content Graphic Producers in in-house content production operations and relationships with correspondent stakeholders (internal and external to IMS). Successfully manages the team's capacity and proper allocation. Defines accurate KPIs for each individual and team goals (in alignment with leadership team). Drives towards excellence in IMS by ensuring Global Standards are implemented and business/internal controls are in place in all content production operations through IMS Content Services in-house solutions. Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.</p><p><br>
<br>
<b>A DAY IN THE LIFE &hellip;
</b></p><ul><li>Oversees and manages the daily operations of IMS Content Services in-house Content Production team in NBS Lisbon</li><li>Monitor, perform and manage the performance of service level agreements (SLA&rsquo;s) and indicators of services (KPI's)</li><li>Manage team's operational capacity and business request allocation.</li><li>Supports the Content Services' team in a successful adoption of the Global Content Operational Model with our internal regional and global business units, in line with the lates Brand brand books and guidelines</li><li>Responsible for raising escalation to Line Manager using the right channels</li><li>Ensure compliance with Nestl&eacute;' standards and best practices</li><li>Ensure Global and E2E compliance for activities performed by team</li><li>Leads the team in establishing and accomplishing objectives as aligned with the stream priorities. Evaluates team performance and conducts regular appraisals.</li><li>Ensures appropriate controls and audits are in place and carried out as agreed</li><li>Leads monthly governance calls with business partners to share and discuss contetn production KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.</li><li>Drive action plans to correct deviations in services and ensure process improvement</li><li>Identify and leads the resolution of the issues in team that affects the performance or services provided</li><li>Perform periodic operational reviews with and reports for service IMS Content Services Lead.</li><li>Identifies, contributes and supports in Continuous Improvements programs to evolve and standardization of processes, tech, WoW and best practices for in-house content production solutions</li><li>Key contributor on the implementation and evolution of Content Services plans and objectives, in line with IMS and NBS center strategies</li><li>Key contributor for service expansion with the in-house content production solutions</li></ul><p><b>
WHAT MAKES YOU SUCCESSFUL:</b></p><p><br>
</p><p><b>Key Skills</b></p><p></p><ul><li><br>
<b>Great understanding of the Content Marketing Ecosystem</b></li><li><b>Great knowledge of Content Production chain</b></li><li><b>Good knowledge of Branding and Content identity</b></li><li><b>Proven background in Content Production</b></li><li><b>Solid skills in Project nad Production Management</b></li><li><b>Strong business-related soft skills to build and foster great business relationships</b></li><li><b>Great interpersonal skills, especially to manage others</b></li><li><b>Strong presentation and/or selling skills</b></li><li><b>Working with high-volume and fast-paced environments with complex tasks</b></li><li><b>Experience in Project Management and Tracking Tools (Cost, Time, Budget, Volumes, Resources)</b></li><li><b>Strong Content Marketing and Production mindset</b></li><li><b>Business driven to achieve proposed goals &amp; KPIs</b></li><li><b>English (advanced level)</b></li></ul><p></p><p><b><br>
Key Software Knowledge</b></p><ul><li><b>Microsoft Office</b></li></ul><p></p><p><b><br>
Key Experiences</b></p><ul><li><b>At least 7 years&rsquo; experience in Content Production and/or Management</b></li><li><b>Working in a corporate and multi-cultural setting is a plus</b></li><li><b>Previous experience with leading teams with direct reports</b></li><li><b>Creative/Media/advertising Agency experience</b></li></ul></div><p></p>

Content Services Supervisor

Search 10000+ Service delivery supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 service delivery supervisor jobs Near Me

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager (PM IV) (Government)

Service Delivery Coordinator

Content Services Supervisor