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service desk administrator ii

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
  <br/>
  <br/>
 </strong>
 Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
 <br/>
 <br/>
 <strong>
  This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
  <br/>
  <br/>
 </strong>
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively oversees and manages the service desk operations and staff.
  </li>
  <li>
   Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
  </li>
  <li>
   Act as an escalation point where difficult or controversial calls are received.
  </li>
  <li>
   Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
  </li>
  <li>
   Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
  </li>
  <li>
   Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
  </li>
  <li>
   Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
  </li>
  <li>
   Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
  </li>
  <li>
   Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
  </li>
  <li>
   Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
  </li>
  <li>
   Takes overall responsibility for incident and service request handling
  </li>
  <li>
   Performs other duties and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Qualifications
  </li>
  <li>
   Security Clearance:
  </li>
  <li>
   Requires an active Secret Clearance
  </li>
  <li>
   Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
  </li>
  <ul>
   <li>
    High School diploma or GED required.
   </li>
   <li>
    This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
   </li>
   <li>
    The authorized certifications for this job title are listed as follows:
   </li>
  </ul>
  <li>
   BASELINE:
  </li>
  <ul>
   <li>
    Cisco: CCNA Security
   </li>
   <li>
    Cisco: CCNP Security
   </li>
   <li>
    CompTIA: A+ ce
   </li>
   <li>
    CompTIA: CASP+ ce: Advanced Security Practitioner
   </li>
   <li>
    CompTIA: CySA+ ce: Cybersecurity Analyst
   </li>
   <li>
    CompTIA: Network+ ce
   </li>
   <li>
    CompTIA: Security+ ce
   </li>
   <li>
    CompTIA: SecurityX ce
   </li>
   <li>
    GIAC: GCED: Certified Enterprise Defender
   </li>
   <li>
    GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
   </li>
   <li>
    GIAC: GICSP: Industrial Cyber Security Professional
   </li>
   <li>
    GIAC: GSEC: Security Essentials
   </li>
   <li>
    ISACA: CISA: Certified Information Systems Auditor
   </li>
   <li>
    ISC2: CISSP (or Associate): Certified Information Systems Security Professional
   </li>
  </ul>
  <li>
   COMPUTING ENVIRONMENT (CE):
  </li>
  <ul>
   <li>
    CompTIA: Server+
   </li>
   <li>
    Microsoft: 365 Certified: Endpoint Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Enterprise Administrator Expert
   </li>
   <li>
    Microsoft: 365 Certified: Messaging Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Security Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Database Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Security Engineer Associate
   </li>
   <li>
    Microsoft: Certified: Azure Solutions Architect Expert
   </li>
   <li>
    Microsoft: Certified: Identity and Access Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Information Protection Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Security Operations Analyst Associate
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Admin
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database BI Development
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Dev
   </li>
   <li>
    Microsoft: MCSA: Windows 10
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2012
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2016
   </li>
   <li>
    Microsoft: MCSE: Cloud Platform and Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Core Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Database Management and Analytics
   </li>
   <li>
    Microsoft: MCSE: Enterprise Devices and Apps
   </li>
   <li>
    Microsoft: MCSE: Private Cloud 2012
   </li>
   <li>
    Microsoft: MCSE: Productivity Solutions Expert
   </li>
   <li>
    Microsoft: MCSE: Server Infrastructure 2012
   </li>
   <li>
    Microsoft: MCT: Certified IT Professional
   </li>
   <li>
    Microsoft: MCT: Certified Systems Administrator
   </li>
  </ul>
  <li>
   Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  </li>
  <ul>
   <li>
    Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
   </li>
   <li>
    Proven experience with leading a workforce in a high-tempo environment.
   </li>
   <li>
    Excellent customer service skills are mandatory.
   </li>
   <li>
    Experience with a customer service-oriented company.
   </li>
  </ul>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Service Desk Administrator II

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Proactively oversees and manages the service desk operations and staff.</li><li>
Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.</li><li>
Act as an escalation point where difficult or controversial calls are received.</li><li>
Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.</li><li>
Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.</li><li>
Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.</li><li>
Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.</li><li>
Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.</li><li>
Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.</li><li>
Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.</li><li>
Takes overall responsibility for incident and service request handling</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b></li><li>
Requires an active Secret Clearance</li><li><b>
Education / Certifications: </b><i>One year of related experience may be substituted for one year of education if a degree is required.</i><ul><li>
High School diploma or GED required.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><b>
</b><ul><li>Cisco: CCNA Security</li><li>
Cisco: CCNP Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li></ul></li><li><b>
Experience: </b><i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.</li><li>
Proven experience with leading a workforce in a high-tempo environment.</li><li>
Excellent customer service skills are mandatory.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Akima

<div>Company Overview:
<p></p><p><b>
Work Where it Matters</b></p><p></p><p><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</p><p></p><p><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</p><p></p><p><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p></p><p><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</p><p></p><p><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p><p></p><p><br>
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.</p>
Description:
<p>
Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.</p><p><br>
</p><p>To join our team of outstanding professionals, apply today!</p>
Responsibilities:
<ul><li><p>
Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.</p></li><li><p>
Installs and configures network printers.</p></li><li><p>
Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.</p></li><li><p>
Joins client computers to Microsoft Active Directory domains.</p></li><li><p>
Configures Microsoft Outlook and manages personal folders in all versions of Outlook.</p></li><li><p>
Installs, configures, and maintains security software on military computer systems.</p></li><li><p>
Repairs and maintains desktop and laptop hardware.</p></li><li><p>
Performs other duties as assigned.</p></li></ul>
Qualifications:
<ul><li><p>
Must be a US citizen with an active Secret, or higher level, security clearance.</p></li><li><p>
High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants:
</p><ul><li><p>valid U.S. passport.</p></li><li><p>
valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license.</p></li><li><p>
valid U.S. driver&rsquo;s license.</p></li><li><p>
medical qualifications, self-identify current visa sponsor &amp; employer.</p></li><li><p>
a copy of your Civil ID and/or work visa.</p></li></ul></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a details medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.
</p></li><li><p>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19425 Work Type: On-Site</div>

ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

Alghanim INDUSTRIES

<b>Date:</b> 16 Sept 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Assistant Manager – Reception supports in overseeing daily front desk operations, ensuring high levels of customer satisfaction and efficient process execution. This role acts as a bridge between frontline Service Advisors and upper management, playing a key role in operational excellence, staff performance, and adherence to customer service standards.
<br>Job Responsibilities
<br><ul>
<li>Assist in implementing customer service strategies across the business.</li>
<li>Supervise daily front office operations and ensure effective workload distribution among Service Advisors.</li>
<li>Monitor customer estimation processing, repair confirmations, and repair order completions to ensure timely delivery.</li>
<li>Address and resolve customer inquiries, complaints, and follow-ups, escalating critical cases as necessary.</li>
<li>Support and ensure Service Advisors' adherence to company SOPs and customer service guidelines.</li>
<li>Monitor team productivity and provide performance input to the Reception Manager.</li>
<li>Coordinate with HR in identifying training needs and conducting on-the-job coaching.</li>
<li>Facilitate smooth communication between service teams and customers for vehicle handovers, estimation clarifications, and service updates.</li>
<li>Act as a liaison between the front desk and workshop teams to streamline operations and minimize customer wait times.</li>
<li>Monitor and contribute to customer satisfaction initiatives including internal surveys and external GM TNS ratings.</li>
<li>Support initiatives for upselling add-on products like tires and service additives.</li>
<li>Assist in managing daily reports on estimations, sales retention, and lost opportunities.</li>
<li>Participate in root cause analysis (RCA) of low satisfaction cases and help develop corrective actions.</li>
<li>Ensure operational continuity.</li>
</ul>
Candidate Requirements
<br>Education
<br><br>
Bachelor’s degree in Business Administration or a related field.
<br><br>
Years of Experience
<br><br>
6–8 years of experience in a similar role within the automotive service industry, with at least 2 years in a supervisory capacity.
<br><br>
Skills & Competencies
<br><br>
<ul>
<li>Strong understanding of automotive customer service operations.</li>
<li>Proficient in using CRM systems and service management platforms.</li>
<li>Effective team leadership and coaching skills.</li>
<li>Strong communication and interpersonal abilities.</li>
<li>Analytical thinking and attention to detail.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Basic knowledge of financial metrics and sales tracking.</li>
</ul>
Education Bachelor’s Degree in Business Administration

Assistant Reception Manager

Copthorne Al Jahra Hotel & Resort

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Landmark Group

As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.
<br><div><div>1. Role Execution:
</div><div>To deliver excellent customers service to all club visitors.
</div><div>To create the best first impressions over all communication channels.
</div><div>Lives the brand through MYZONE.
</div><div>Understands and follows relevant business SOPs without fail.
</div><div>2. Overall Performance:
</div><div>To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.
</div><div>Responsible for professional daily operations of the Front Desk.
</div><div>Perform the scheduled working hours and reporting to work on time in FF uniform.
</div><div>Ensure that the club opens on time and follow SOP.
</div><div>Always maintain cleanliness of the Front desk.
</div><div>No mobile phone policy applies at Front Desk always.
</div><div>Never allow for the front desk to be unmanned.
</div><div>Conduct member calls as instructed by Line Manager
</div><div>Only allow active members with no arrears into the club who use official FF membership card. Always Follow Guest Access and Guest Pass SOP.<br>
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<div>Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.
</div><div>Meet 100% membership application and supporting documents encoding.
</div><div>Must ensure that all membership dues and payments are correctly entered into the system.
</div><div>Attend regular meetings as conducted by the MSM.
</div><div>Meet deadlines and follows company processes &amp; procedures<br>
</div><div></div><br>
<div>3. Operating with Excellence:
</div><div>Demonstrate Go Further moments to staff and members.
</div><div>Maintain open lines of communications with the team &amp; be supportive of all departments.
</div><div>To answer all incoming calls according to company standards and take effective messages.
</div><div>To use Members First and other operating systems/manuals efficiently.
</div><div>To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.
</div><div>To comply with all Health and Safety responsibilities.
</div><div>Be proactive in self-development and career progression.<br>
</div><div></div><br>
<div>4. Satisfied Members:
</div><div>Support CGM/MSM in Member Journey execution in club &amp; drives the NPS score.
</div><div>Handle member complaints and involve CGM/HODs where necessary.
</div><div>Deliver proactive quality interactions to members.
</div><div>To be the most effective point of contact in assisting member with various queries.
</div><div>To constantly learn about the business and always be aware of latest club updates/changes.
</div><div>5. Business Performance:
</div><div>Ensure cash up is correct at all times and any discrepancies recorded and explained.
</div><div>Collect membership arrears and renewals at point of entry, drive debt collection and card updates.
</div><div>Manage cash, bills and cheques in the cash register during your shift &amp; follow SOP.
</div><div>Control stock by using MF system and following internal processes
</div><div>Meets deadlines as outlined by the business or Line Manager</div></div>
<br>Secondary Education &ndash; A level or equivalent
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div><div><div><div>Fitness First is one of the world&rsquo;s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.
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We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.
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Convenience is at the heart of everything we do. That&rsquo;s why you&rsquo;ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.
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Fitness First is a global brand that originated in the UK &mdash; backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people&rsquo;s lives.
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We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.
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Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.</div></div></div></div></div></div>

Senior FOH - Reception_Front of House_360 Mall Fitnessfirst Kuwait_HOSP - 360 Mall - Kuwait_Fitness First

Oryx

<p><b>Job Title:</b> Receptionist &ndash; High-end Gym and Ladies Luxury Wellness Spa</p><p><b>Location:</b> Salmiya, Kuwait<br/><b>Job Type:</b> Full-Time | Permanent</p><p><b>About Us</b></p><p>We are Kuwait&rsquo;s premier <b>ladies-only luxury wellness destination</b>, offering an exclusive space for women to embrace fitness, beauty, and well-being. Our facility features:</p><ul><li>A fully equipped women&rsquo;s gym</li><li>A serene spa with massages, body treatments, and holistic therapies</li><li>Advanced facial and skincare services</li></ul><p>Our spa is more than a wellness center&mdash;it is a <b>safe, elegant, and empowering sanctuary</b> for women who value privacy, professionalism, and personalized care.</p><p><b>Position Summary</b></p><p>We are seeking a <b>professional and well-presented female receptionist</b> to join our front desk team. As the first point of contact, you will play a key role in delivering outstanding customer service while managing day-to-day administrative and reception duties with efficiency and grace.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome all guests and clients with warmth, professionalism, and a positive attitude</li><li>Handle incoming calls, emails, and client inquiries with prompt and courteous communication</li><li>Manage appointment bookings and staff schedules using internal systems</li><li>Provide accurate and up-to-date information on spa services, pricing, and promotions</li><li>Perform administrative support tasks: data entry, filing, and record maintenance</li><li>Ensure the reception area remains clean, organized, and presentable at all times</li><li>Guide clients to appropriate service areas or staff members</li><li>Handle mail, packages, and vendor deliveries</li><li>Monitor office supplies and liaise with vendors for replenishment as needed</li></ul><p><b>Candidate Requirements</b></p><ul><li><b>Fluent in spoken Arabic</b> (reading and writing is a plus)</li><li><b>Proficient in English</b> (speaking and writing strongly preferred)</li><li>High school diploma required; <b>Bachelor&rsquo;s degree is an advantage</b></li><li><b>1&ndash;3 years</b> of experience in a receptionist or front desk/customer service role</li><li>Proficient in <b>Microsoft Office Suite</b> (Word, Excel, Outlook)</li><li>Strong interpersonal, communication, and organizational skills</li><li>Ability to multitask and remain calm under pressure</li><li>Impeccable grooming, professional appearance, and a positive, welcoming demeanor</li><li>Discreet, reliable, and committed to client confidentiality and service excellence</li></ul><p><b>Benefits</b></p><ul><li>Attractive salary based on experience</li><li>Dynamic and supportive all-women work environment</li></ul><p><b>How to Apply</b></p><p>Qualified candidates are invited to submit their <b>CV </b>to: <b>hr@zaleej.com</b><br/>Please include <b>&ldquo;Receptionist Job Application&rdquo;</b> in the subject line.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of work experience do you have as a Receptionist in a Spa and Gym?</li></ul>

Receptionist – High-end Gym and Ladies Luxury Wellness Spa

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