service desk agent

Marriott International

<div>Additional Information 
Job Number26020287 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. ESSENTIAL FUNCTIONS:
<ul><li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 year work experience. 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

Atos

<div><div>About Atos Group</div> 
<div></div>
<div>
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. &euro;10 billion, operating in 61 countries under two brands &mdash; Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.</div> 
<div></div>
<div>
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</div><div>
Role Description</div>
<div>
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</div>
<div>
What You&rsquo;ll Be Doing</div>
<div>Core Responsibilities</div>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><div>Experience &amp; Qualification.</div>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><div>Skills, Knowledge &amp; Abilities:</div>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
<div>Performance Standards</div>
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul> 
<div></div>
<div>
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</div> 
<div></div>
<div>
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.</div><div> 

Choose your future. Choose Atos.</div></div>

French Service Desk Agent

<div>Additional Information 
Job Number26014903 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number26015504 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Starlink Qatar

<div>
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Service Desk Agent to be the first point of contact for IT support within our dynamic Venues &amp; Events Operations. This role is responsible for managing all incoming IT-related incidents, service requests, and inquiries, providing exceptional customer service. You will perform initial troubleshooting for a wide range of hardware, software, network, and application issues, aiming for first-level resolution to enhance user experience. The ideal candidate will meticulously log, categorize, and prioritize all tickets within our ITSM system, adhering strictly to SLAs. You will escalate complex problems to senior technical teams with clear documentation and maintain constant communication with users regarding their ticket status. This position requires a service-oriented mindset, strong analytical skills, and the ability to thrive in a fast-paced, event-driven environment. Your contribution to updating our knowledge base and participating in major incident management will be crucial for our continuous improvement. Ultimately, you will ensure compliance with all IT policies and support seamless IT operations for our critical events.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Minimum 5 years of work experience in the IT industry, with at least 3 years in a hands-on IT Service Desk or technical support role.
 
 
 &rtrif; Demonstrated knowledge of incident, service request, and problem management based on ITIL best practices.
 
 
 &rtrif; Proven ability to efficiently diagnose and troubleshoot hardware, software, and basic network issues.
 
 
 &rtrif; Proficiency in supporting the Microsoft 365 suite, including Outlook, Teams, SharePoint, and OneDrive.
 
 
 &rtrif; Hands-on experience with Active Directory for user management tasks like password resets, account unlocks, and group membership.
 
 
 &rtrif; Solid understanding of VPN, Wi-Fi, and basic networking fundamentals for troubleshooting connectivity issues.
 
 
 &rtrif; Experience using ITSM systems for logging, categorizing, prioritizing, and monitoring tickets to meet SLAs.
 
 
 &rtrif; Experience supporting user onboarding and offboarding processes, including account creation and access provisioning.
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Bachelor's degree in Engineering, Information Technology, or Computer Science.
 
 
 &rtrif; ITIL Foundation certification is highly preferred.
 
 
 &rtrif; Experience working in a high-pressure, fast-paced events-based environment.
 
 
 &rtrif; Familiarity with participating in major incident management processes.
 
 
 &rtrif; Experience contributing to knowledge management by creating and updating knowledge base articles and FAQs.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
</div>

Service Desk Agent (Venues & Events Operations)

<div>About Atos 
 
The future is our choice 
 
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index. 
 
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. 


Responsibilities: 
<ul>
<li>Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe.</li>
<li>End user support (user management, mobile device support, laptop support, enterprise application support, software support)</li>
<li>Hardware installation, transportation, addition, modification, replacement, and de-installation activities.</li>
<li>Hardware Failure/Repair and Warranty periods.</li>
<li>Liaise with Local/Global IT Teams as required to resolve failures, keeping the customer fully informed of next steps.</li>
<li>Resolve IT issues when appropriate and in accordance with Help Desk policy.</li>
<li>Manage relationships with third party vendors and follow up on requests submitted to these third parties.</li>
<li>Coordinate referrals to appropriate technical, professional, or service personnel.</li>
<li>Receive and prioritize issues and escalate using appropriate escalation procedures.</li>
<li>Provide functional or task leadership.</li>
<li>Coordinates special projects and system upgrades.</li>
<li>Inform customers and/or management on the status of resolution efforts.</li>
<li>Recommend system or process improvements, including procedures, training and improved documentation.</li>
<li>To follow up on Hardware Lifecycle Management (Asset Management).</li>
<li>Comply with physical and logical security requirements and report deficiencies.</li>
<li>All other duties as assigned.</li> 
</ul>
Qualifications:
<ul>
<li>Excellent English communication skills,</li>
<li>Vocational Diploma/Short Course Certificate, bachelor&rsquo;s degree/University Degree in any field,</li>
<li>At least 1 year experience,</li>
<li>Strong analytical and problem-solving skills,</li>
<li>Team-oriented with the ability to learn and act independently,</li>
<li>Adaptable to established standards of practices,</li>
<li>Excellent communication skills, both verbal and written,</li>
<li>Excellent customer service skills, keeping the &ldquo;Customer First&rdquo; in all activities and communications,</li>
<li>Eagerness to work in a global and multi-cultural, international team,</li>
<li>A passion to implement, secure, maintain, and automate complex systems,</li>
<li>Ability to think quickly and respond when things do not go as planned,</li>
<li>Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred.</li></ul> 


What We Offer

GPTW Certified Company

Work from home most of the time as our customers are located all around the world

Competitive Compensations and Benefits

Flexible Benefit Program

Private Health Insurance

Life Insurance

Performance Bonus

Accolade Bonus

Referral Bonus

Transportation Allowance

Meal Allowance

Kindergarten Allowance

Buddy Program

Flexible working hours at Atos or home office

Company SIM Card

Days of annual leave above the legal minimum

Atos University Access &ndash; Professional and personal development through continuous education and certification

Wellbeing Days

Friendly Working Environment

BYOD - Bring Your Own Mobile Device Campaign 


#LI-Turkey
Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.</div>

1st Level Service Desk Agent

Hope’s Global Getaways

<div>
 
 Role Summary
 
 
 
 The Remote Help Desk Agent provides remote assistance to clients by addressing inquiries, supporting travel-related requests, coordinating reservations, and ensuring all booking details are accurate. This role centers on problem resolution, client satisfaction, and administrative accuracy within a remote support environment.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely assistance for client questions, concerns, and requests
 </li>
 <li>
 Support the creation and coordination of customized travel itineraries
 </li>
 <li>
 Research, compare, and confirm reservation options using approved systems
 </li>
 <li>
 Deliver accurate information and personalized recommendations based on client preferences and budget
 </li>
 <li>
 Communicate professionally via email, phone, and messaging platforms
 </li>
 <li>
 Resolve booking updates, changes, and service-related issues efficiently
 </li>
 <li>
 Maintain detailed, accurate, and organized client records and documentation
 </li>
 <li>
 Participate in ongoing training, meetings, and professional development
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Fully remote environment
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Comprehensive onboarding and ongoing training
 </li>
 <li>
 Access to incentive programs and travel-related perks
 </li>
 <li>
 Supportive and collaborative team culture
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Ability to work independently in a remote setting
 </li>
 <li>
 Minimum age of 18
 
 </li>
 </ul>
</div>

Remote Help Desk Agent

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