service desk agent

Marriott International

<div>Additional Information 
Job Number25159945 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

QUESSCORP MANPOWER SUPPLY SERVICES LLC

Required Skills and Experience:<ul><li>1–3 years of experience in IT Service Desk or desktop support roles</li><li>Basic knowledge of Windows OS, MS Office Suite, and Active Directory.</li><li>Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).</li><li>Good understanding of ITIL processes and incident lifecycle.</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor’s Degree in IT, Computer Science, or related field.</li><li>ITIL Foundation certification is a plus.</li><li>A+ / MCSA / HDI certification is advantageous.</li></ul>Soft Skills:<ul><li>Excellent communication and customer service skills in English</li><li>Ability to remain calm under pressure and prioritize tasks.</li><li>Problem-solving attitude and eagerness to learn.</li><li>Willingness to work in shifts (24x7 environment if required).</li></ul> Please mention yourNationality:UAE Visa status:Notice period :� WhatsApp: +971-585879411 ( PriseelaAngelin )

Service Desk Agent - Only Arabic Nationals

Akima

<div>Company Overview: 
Work Where it Matters 
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more. 
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today! 
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</li><li>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</li><li>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</li><li>
Troubleshoots all other site authorized software with IMOs and users.</li><li>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</li><li>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>
Works within a small continuous improvement focused team.</li><li>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>
Completes all tasks and assignments as requested by Supervisors and Management.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</li><li>
You must be able to meet all health requirements.</li><li>
Must be able to pass a detailed medical and dental exam.</li><li>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</li><li>
Must have a working knowledge of Microsoft Office software.</li><li>
Demonstrated strong customer service skills are mandatory.</li><li>
Excellent interpersonal skills are required.</li><li>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
Computing Environment (CE) Certificates:<ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li></ul>
Job ID: 2025-19814 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

Atos

<div></div><div><div><div><h3 class="jobSectionHeader">Job Applicant Privacy Notice</h3>
</div></div><div><div><div><div><h1 class="jobSectionHeader">French Service Desk
</h1></div></div></div></div><div><div><div><div>Publication Date: Oct 2, 2025
</div></div></div></div><div><div><div><div>Ref. No: 536578
</div></div></div></div><div><div><div><div>Location:
Cairo, EG
</div></div></div></div><div></div><div><div><div><div>About Atos 


Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. &euro; 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. 


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.<h1 class="jobSectionHeader">
Role Description</h1>

The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.
<h1 class="jobSectionHeader">
What You&rsquo;ll Be Doing</h1>
<h1 class="jobSectionHeader">Core Responsibilities</h1>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><h1 class="jobSectionHeader">Experience &amp; Qualification.</h1>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><h1 class="jobSectionHeader">Skills, Knowledge &amp; Abilities</h1>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
Performance Standards
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul> 


Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. 


Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.</div></div></div></div></div>

French Service Desk

All for One

<div>
 
 Rund 3.000 Kolleg:innen, &uuml;ber 4.000 Kund:innen &ndash; und ein gemeinsames Ziel: Unternehmen wirklich voranzubringen.
 
 
 
 
 
 Wir sind All for One &ndash; f&uuml;hrender IT-, Consulting- und Service-Provider rund um SAP, und weltweit an der Spitze, wenn es um SAP-Transformationen und Cloud-L&ouml;sungen geht. Wir kennen den Mittelstand und begleiten ihn in allen Themen, die heute wirklich z&auml;hlen: von Digitalisierung und Datennutzung &uuml;ber Cybersecurity und Employee Experience bis hin zu New Work und Nachhaltigkeit. Was uns antreibt? Der Wunsch, aus Technologie echten Fortschritt zu machen. Daf&uuml;r schaffen wir ein Umfeld, in dem du Wirkung entfalten kannst &ndash; mit Projekten, die z&auml;hlen, und Menschen, die aus Ideen echten Impact machen.
 
 
 
 
 
 One world for making it all happen.
 
 
 
 
 
 Wir suchen dich f&uuml;r unseren Standort in Istanbul (Maslak) als
 
 
 
 
 
 
 Service Desk Consultant (human)
 
 
 
 
 
 
 Das macht deinen Job spannend:
 
 <ul>
 <li>
 Du bist die zentrale Anlaufstelle f&uuml;r unsere Kunden und hast immer ein offenes Ohr f&uuml;r ihre Anfragen
 </li>
 <li>
 Als Schnittstelle zwischen Servicedesk und internen 2nd- oder 3rd-Level-Support-Teams sorgst du f&uuml;r reibungslose Abl&auml;ufe
 </li>
 <li>
 Proaktiv &uuml;berwachst und sicherst du den laufenden Betrieb der Infrastrukturen - du beh&auml;ltst den &Uuml;berblick
 </li>
 <li>
 Eingehende Vorg&auml;nge wie Incidents, Probleme, Service Requests und Changes priorisierst und koordinierst du
 </li>
 </ul>
 
 
 
 
 Das erwartet dich:
 
 <ul>
 <li>
 Ein professionelles Umfeld bei einem Top-Arbeitgeber der IT-Branche
 </li>
 <li>
 Ein spannendes Aufgabengebiet in einem dynamischen und abwechslungsreichen Umfeld
 </li>
 <li>
 Viele Freir&auml;ume in der t&auml;glichen Arbeitsgestaltung (Home-Office, Vertrauensarbeitszeit)
 </li>
 <li>
 Organisierter Wissensaustausch und -aufbau mit erfahrenen Kollegen
 </li>
 <li>
 20 Tage Urlaub, kostenlose Getr&auml;nke und Obst und viele weitere gro&szlig;artige Benefits
 </li>
 </ul>
 
 
 
 
 Das zeichnet dich aus:
 
 <ul>
 <li>
 Berufserfahrung im Help Desk
 </li>
 <li>
 Service- und kundenorientiertes Denken und Handeln sowie eine gute Kommunikationsf&auml;higkeit
 </li>
 <li>
 Sehr gute Deutsch- und Englischkenntnisse mindestens auf einem B1-Niveau (Kommunikation allt&auml;glicher Themen in Wort und Schrift)
 </li>
 <li>
 Bereitschaft auch in 24/7-Schichten (vom Homeoffice) zu arbeiten
 </li>
 <li>
 Proaktive Team-Kommunikation und Probleml&ouml;sungsf&auml;higkeiten
 </li>
 <li>
 Die F&auml;higkeit, sowohl positives als auch konstruktives Feedback zu geben und anzunehmen
 </li>
 <li>
 Leben nach Werten
 </li>
 <li>
 Gute Vors&auml;tze f&uuml;r gemeinsamen Erfolg
 </li>
 <li>
 Internationale Denkweise und Fokus auf Diversit&auml;t &amp; Inklusion
 </li>
 </ul>
 
 
 
 
 Interessiert? Wir freuen uns auf deine Bewerbung!
 
 
 
 
 
 Arzu Kilic
 
 
 Expert Talent Acquisition
 
 
 Arzu.Kilic@all-for-one.com
 
</div>

Service Desk Consultant (human)

Accor Group

Job Title Front Desk Agent - Guest Services and Reception - Dubai Job Description Front Desk Agent - Guest Services and Reception - Dubai Position Overview Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude * Complete check-in, check-out, and room change processes accurately and efficiently * Maintain and reconcile cashier float; process payments and foreign currency exchanges * Handle inquiries regarding loyalty programs, special packages, and promotions * Respond to guest complaints and requests, escalating when needed to management * Coordinate closely with butlers and other departments to fulfill guest needs * Promote onward bookings within the Raffles brand network when applicable * Prepare night audit reports, morning summaries, and ensure accounting accuracy * Keep the reception and Raffles Club areas clean, organized, and presentable at all times * Follow established health, safety, and hotel policies Candidate Requirements * Post-secondary education or diploma in Hotel Management * Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting * Fluent in written and spoken English; additional languages are an asset * Strong interpersonal skills with the ability to handle guest concerns calmly * Familiarity with property management systems and front office procedures * Detail-oriented with excellent organizational and multitasking skills * Ability to work night shifts, weekends, and holidays as needed * Professional appearance and a team-oriented mindset

Front Desk Agent - Guest Services and Reception - Dubai

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

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