service desk agent

Russell Tobin

<div>
 
 
 IT Helpdesk / Customer Support &ndash; Open to Recent Grads!
 
 
 
 
 
 
 
 Location:
 
 Columbus, OH
 
 
 
 Pay Rate:
 
 $23-25/hour
 
 
 Contract: 6-12 months contract, possible to convert
 
 
 
 
 
 Schedule: 24/7 environment (shift flexibility required)
 
 
 
 
 
 We are seeking an
 
 IT Service Desk Agent
 
 to serve as the
 
 first point of contact for end users seeking IT support
 
 via phone and live chat. This role is ideal for someone who thrives in a
 
 fast-paced technical environment
 
 , enjoys solving problems, and is passionate about delivering
 
 excellent customer service
 
 .
 
 <ul>
 <li>
 The IT Service Desk Agent will troubleshoot technical issues, resolve incidents efficiently, and document all interactions in the ticketing system while ensuring a high level of customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 
 High school diploma or GED required
 
 </li>
 <li>
 
 2&ndash;5 years of customer support experience
 
 in a technical or service desk environment preferred
 </li>
 <li>
 Strong
 
 customer service, communication, and problem-solving skills
 
 </li>
 <li>
 Ability to
 
 multitask and work efficiently in a fast-paced environment
 
 </li>
 <li>
 Technical aptitude with the ability to troubleshoot
 
 enterprise software and hardware
 
 </li>
 <li>
 Experience supporting
 
 Windows-based systems
 
 </li>
 <li>
 Ability to work flexible shifts including
 
 weekends, holidays, or overtime when required
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 
 Pride Global/RTA offers eligible employees a comprehensive benefits package including:
 
 <ul>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Accident, Critical Illness, and Hospital Indemnity coverage
 </li>
 <li>
 401(k) retirement savings plan
 </li>
 <li>
 Life and Disability insurance
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Legal support services
 </li>
 <li>
 Auto, Home, and Pet insurance
 </li>
 <li>
 Employee discount programs with preferred vendors
 </li>
 </ul>
 
 
</div>

IT Helpdesk (open to recent grads)

<div>
 
 💻
 
 IT Service Desk Agent | Help Desk Technician
 
 
 
 📍
 
 Columbus, OH &ndash; Candidate MUST be local
 
 
 
 📅
 
 6/12-Month Contract - to - hire
 
 
 
 💲
 
 $22 to 24/hour
 
 
 
 
 
 
 A leading financial services organization is looking for a customer-focused IT Service Desk Agent to join their team. This is a great opportunity for someone who thrives in a high-volume support environment and wants to grow their career in IT with a reputable company.
 
 
 
 
 
 🚀
 
 What You&rsquo;ll Do
 
 
 
 &bull; Serve as the first point of contact for end users via phone and chat
 
 
 &bull; Troubleshoot and resolve hardware, software, and system issues in real time
 
 
 &bull; Accurately log incidents, resolutions, and troubleshooting steps in a ticketing system
 
 
 &bull; Escalate complex issues to appropriate teams while managing user expectations
 
 
 &bull; Deliver a high-quality customer experience with professionalism and empathy
 
 
 &bull; Handle multiple tickets simultaneously while meeting SLAs and performance metrics
 
 
 
 
 
 🎯
 
 What We&rsquo;re Looking For
 
 
 
 &bull; High school diploma or GED required
 
 
 &bull; Bachelor&rsquo;s degree preferred (or equivalent work experience)
 
 
 &bull; 2+ years of IT support / service desk experience (call center or high-volume environment preferred)
 
 
 &bull; Strong customer service and communication skills (client-facing mindset is key)
 
 
 &bull; Solid understanding of:
 
 
 &bull; Windows OS
 
 
 &bull; Enterprise applications
 
 
 &bull; Basic hardware troubleshooting
 
 
 &bull; Ability to multitask, prioritize, and stay organized in a fast-paced setting
 
 
 &bull; Flexibility to work varied shifts (including weekends/holidays) in a 24/7 environment
 
 
 
 
 
 ⭐
 
 Why This Role?
 
 
 
 &bull; Gain experience with a well-established financial institution
 
 
 &bull; Work in a fast-paced, team-oriented environment
 
 
 &bull; Strong opportunity for career growth in IT and operations
 
 
 &bull; Build both technical and client-facing skills
 
 
 
 
 
 
 Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
 
 
 
 
 Equal Employment Opportunity
 
 
 Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 
 
 
 
 Fair Chance Employment
 
 
 Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 
 
 
 
 Accommodations
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
 
 
 
 
 If you're someone who enjoys solving problems, helping people, and working in a dynamic environment, we&rsquo;d love to connect!
 
 
 
 
 
 👉
 
 Apply or message me directly to learn more
 
 
</div>

Help Desk Technician

<div>The Onsite Enterprise Help Desk Agent handles incoming calls, emails, and helpdesk tickets from customer associates regarding mobile device (iOS, Android, Chrome Etc.) issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. This is NOT a remote opportunity; candidates will report to our Westlake office daily.
POSITION HOURS: 11:00A.M. - 8:00P.M. MONDAY THROUGH FRIDAY ON-SITE.

Essential Functions
<ul>
<li>Provide 1st line support to ensure customers' tickets are answered and processed within SLA (Service Level Agreements)</li>
<li>Respond to incoming calls, emails, and manage ticket que to support customer associates</li>
<li>Device assistance including set-up, synchronization, and operations</li>
<li>Basic feature and function support</li>
<li>Device activations</li>
<li>Troubleshooting hardware and software issues</li>
<li>Troubleshooting device enrollment issues</li>
<li>Supporting standard application software delivered with the mobile operating system</li>
<li>Basic support for accessories (chargers, headsets, Bluetooth connectivity)</li>
<li>Creating passwords</li>
<li>Support for system updates</li>
<li>Device new order status</li>
<li>Ticket management on behalf of end user</li>
<li>Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.</li>
<li>Support the internal team to work exception tickets with mobility vendors.</li>
<li>Makes recommendations for process improvements.</li>
<li>Continuously train in new products to ensure the highest level of support</li>
<li>Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor</li>
</ul>
Qualifications
<ul>
<li>Organized, detail-oriented and able to handle multiple tasks simultaneously.</li>
<li>Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.</li>
<li>Well-developed interpersonal skills to maximize vendor&rsquo;s responsiveness and to develop a cooperative working relationship.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).</li>
<li>Associate degree or equivalent experience preferred, high school diploma or equivalent mandatory.</li>
<li>1 - 2 years of mobility helpdesk, first-line experience in a technical service or telecom call-desk environment or related experience required.</li>
<li>ServiceNow and Zendesk along with order procurement experience is a PLUS.</li>
<li>Ability to take and pass a background check</li>
</ul>
 Performance Requirements
<ul>
<li>Must maintain regular and reliable attendance to the satisfaction of management.</li>
<li>Must be able to operate a computer and other position related technologies.</li>
<li>Must be customer focused and detail oriented.</li>
<li>Must be able to work in a fast-paced environment while prioritizing and managing multiple responsibilities.</li>
<li>Must be able to work flexible hours as needed.</li>
<li>Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.</li>
<li>Must adhere to all TRG Values at all times</li>
</ul>
Physical Requirements
<ul><li>Must be able to remain in a stationary position 75% of the time</li>
<li>Must be able to access work locations</li>
<li>Must be able to visually read written and digital information</li>
<li>Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures</li>
<li>Must be able to receive detailed information through oral communication</li>
</ul><h4 class="jobSectionHeader">Education</h4>
Required<ul><li>
Associates or better</li></ul><h4 class="jobSectionHeader">
Skills</h4>
Required<ul><li>
Microsoft Office Suite</li><li>
Communication Skills - Oral/Verbal</li><li>
Customer Service</li><li>
Multitasking</li></ul><h4 class="jobSectionHeader">
Behaviors</h4>
Required<ul><li>
Functional Expert: Considered a thought leader on a subject</li><li>
Thought Provoking: Capable of making others think deeply on a subject</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Required<ul><li>
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Onsite Enterprise Help Desk Agent

NTT DATA

Req ID: 370985
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Helpdesk Agent - US Remote to join our team in Charleston, West Virginia (US-WV), United States (US).
 
**Must Live in Continental United States**
 
This remote role is for an overnight shift working between the hours of 6pm – 6am CT.
 
Role Responsibilities: 
<ul>
<li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.</li>
<li>Answers the help desk line and responds to users’ requests regarding computer systems.</li>
<li>Acknowledges receipt of all user requests within defined service levels.</li>
<li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li>
<li>Maintains user information and documentation.</li>
<li>End user support-Service Now-Ticket Creation</li>
<li>End user support-Application Support-ITSM-Incident, Request and Change</li>
</ul>
Basic Qualifications: 
<ul>
<li>1+ year in a customer service role</li>
</ul>
Additional Skills: 
<ul>
<li>Call center experience</li>
<li>IT Proficiency</li>
<li>Experience with end user support</li>
<li>Knowledge of Windows operating system</li>
<li>Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands</li>
<li>History of excellent attendance and customer service skills</li>
</ul>
Remote Working and Technology Requirements
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $16.50 - $17.50/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Agent - US Remote

Arabian Automobile Association

Job description<ul><li>Should be punctual</li><li>Demonstrate a &ldquo;can do&rdquo; attitude at all times.</li><li>Handle customers with utmost care and offer them adequate support.</li><li>Ensuring a smooth conversation with any customer and providing necessary service.</li><li>Adhering and following up strictly on Call Centre ethics and scripts provided.</li><li>Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.</li><li>Follow up on SLA for services provided.</li><li>Handling customer complaints or enquiries.</li><li>Reports to be maintained and submitted on timely basis as per the requirement.</li><li>Additional works allotted to be completed on required time.</li><li>Agent to attend to inbound calls and process service request from the customers.</li><li>Ensure that entries are done correctly and accurately.</li><li>Communicate to Dispatch/Dispatch support for any update on the service.</li><li>Follow up on services initiated (15th minute and 30th minute)</li><li>Driver Assigned and have contacted the customer or have reached the location</li><li>If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.</li><li>Ensure that SLA is achieved for each service.</li><li>SLA strictly needs to be followed from time that the service was pushed by AFL Team.</li><li>Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)</li><li>Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.</li><li>Follow up again in the 30th minute if the Driver Reached the customer or pick up location.</li></ul>Pay: AED3,000.00 per monthWork Location: In person

Contact Centre Agent

Maryville University

<div><div>Summary: 
The University Library is seeking motivated and dependable student employees to join our Library Service Desk team. This position combines responsibilities in both Library and IT services, providing essential support to students, faculty, staff, and other patrons. This role requires a friendly, adaptable, and tech-savvy individual who is eager to learn and work in a dynamic environment.</div>
<div></div><div>Job Responsibilities:</div>
<ul><li>Deliver 5-star customer service to students, faculty, staff, and community members.</li></ul>
<ul><li>
Answer basic research, technology, and directional questions in person, over the phone, and via virtual platforms.
</li></ul>
<ul><li>Assist patrons with accessing both print and digital library materials. Provide support in checking out library materials, including books, equipment, and other resources.
</li></ul>
<ul><li>Provide basic technical troubleshooting for common issues related to computers, printing, and other technologies.
</li></ul>
<ul><li>Collaborate with Digital Learning and Experience (DLX) technicians on various projects and installations.
</li></ul>
<ul><li>Provide Tier 1 level IT support through in person, over the phones, and online communication channels.

</li></ul><div>Core Competencies:</div>
<ul>
<li>Communication &amp; Influence
</li>
<li>Critical Thinking &amp; Problem Solving
</li>
<li>Digital Literacy &amp; Data Competency
</li>
<li>Interpersonal Effectiveness
</li>
</ul><div>Minimum Qualifications:</div>
<ul>
<li>Dependable work habits and the ability to take initiative.
</li>
<li>Ability to work independently and responsibly with minimal supervision.
</li>
<li>High attention to detail and accuracy when performing tasks.
</li>
<li>A strong customer service orientation with the desire to provide excellent service to all users.
</li>
</ul><div>Preferred Qualifications:</div>
<div>
<ul><li>Basic technical troubleshooting abilities (or a willingness to learn).
</li>
<li>Flexibility and adaptability to learn new technologies and processes.
</li>
<li>Teamwork experience and the ability to collaborate effectively with others.
</li>
</ul></div><div>Physical Demands</div>
<ul><li>Be able to be alert and work at a desk</li>
</ul>
<div> 
Skills Required:</div>
<ul><li>Strong organizational and multitasking skills</li>
<li>A friendly and outgoing attitude with strong interpersonal and communication skills.</li>
</ul><div></div><div>Position Pay: $15/hr</div>
<div>Hours per week: 10 hrs</div>
<div>Start Date: 08/20/2026 
</div>
<div>End Date: 05/02/2027</div>
<div></div><div>NOTE: Applicants must be work study eligible and have a work study award in their financial aid package to apply for this position.</div></div>

Library Service Desk Student Employee

Dolphins Down Under

About usDolphins Down Under is a small business in Orange Beach, AL, in the tourism/hospitality industry. As a front desk agent, our goal is to provide guests with friendly and knowledgeable customer service regarding our dolphin cruises.Our work environment includes:<ul><li>Lively atmosphere</li><li>Flexible working hours</li><li>On-the-job training</li><li>Working outside in the elements</li></ul>We are looking for a Front Desk Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, managing reservations, and ensuring the front desk is running smoothly. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. Additionally, the Front Desk Agent should be knowledgeable about the local area and be able to provide guests with helpful information.Responsibilities:<ul><li>Greet guests and check them in</li><li>Answer phones and respond to customer inquiries</li><li>Provide excellent customer service</li><li>Payment processing</li><li>Maintain a clean and organized front desk area</li><li>Assist with other duties as needed</li></ul>Pay: $11.00 - $15.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Front Desk Reservationist

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