service desk agent

Marriott International

<div>Additional Information 
Job Number25180751 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent (Telephone Operator)

Atlantis Resorts

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

HARMAN India

<div>
 IT Service Desk &ndash; L1 EngineerRole Overview: Serve as the first point of contact for IT support via phone, chat, email, and web portal. Handle incidents, service requests, and basic troubleshooting across hardware, software, and user accounts.Key Responsibilities:Provide L1/L2 support for laptops, desktops, printers, iPhones, MS Office apps (Word, Excel, Outlook, etc.), and in-house tools.Perform basic Active Directory tasks: user creation, password resets, group management.Escalate unresolved issues per defined matrix and follow up until resolution.Maintain high customer service standards and adhere to ITIL/ITSM practices.Communicate incident/service request status to users and contribute to support documentation.Coordinate with teams during major incidents and support 24&times;7 operations as needed.Generate reports on call trends and service desk performance.Preferred Skills &amp; Knowledge:Basic understanding of ITIL concepts (Incidents, Change, Problem Management, CMDB, etc.).Familiarity with Desktop Services, Networking, O365, IT Security. MCP/ITIL certification preferred.Experience with Windows 10, Office 2010+, and Outlook troubleshooting in networked environments.Qualifications &amp; Experience:Graduate in Engineering or Science.1&ndash;2 years of IT Service Desk experience.Strong English communication and call handling skills.Basic AD administration and incident management experience.
 
 
 Behavioral Attributes:Strong communication, listening, and customer service orientation.Self-motivated, team player, adaptable to ambiguity and fast-paced environments.Willingness to work flexible hours based on business needs.
</div>

IT Service Desk Engineer

Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.
As a Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li>
<li>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li>
<li>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li>
<li>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li>
<li>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li>
<li>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li>
</ul>
As a Front Desk Agent, we expect from you:
<ul>
<li>Senior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</li>
<li>Proficient in Microsoft Office, PSMS, and other Front Office systems.</li>
<li>Communicates effectively in English; additional language skills in Arabic or others are preferred.</li>
<li>Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</li>
<li>Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</li>
<li>Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</li>
</ul>

Front Desk Agent

Liberty Link

Service Desk Engineer IIIInfinity Technology Services &ndash; Kansas City, MO (Onsite) Full-time | $65,000 &ndash; $80,000 per year | Monday to Friday | On-call rotationAbout UsInfinity Technology Services is a fast-growing Managed Service Provider (MSP) supporting a diverse range of clients in the Kansas City metro area. Our mission is to deliver high-impact IT solutions with a focus on exceptional service, operational excellence, and continual innovation.We are currently seeking a Service Desk Engineer III to join our team. This senior-level position is responsible for handling advanced technical escalations, mentoring junior team members, and helping drive IT strategy and service improvements. It&rsquo;s a great opportunity for someone ready to lead and grow within a dynamic environment.Responsibilities<ul><li>Serve as the escalation point for complex IT issues involving desktop, server, network, and cloud environments.</li><li>Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems.</li><li>Mentor and support Service Desk Engineers I and II, encouraging skill development and team collaboration.</li><li>Partner with internal teams and clients to implement infrastructure upgrades and process enhancements.</li><li>Manage and document service tickets accurately within SLA guidelines.</li><li>Analyze support trends to suggest and implement preventative measures.</li><li>Assist in project work including system migrations, new client onboarding, and network deployments.</li><li>Participate in a rotating on-call schedule for after-hours/weekend support.</li><li>Travel locally to client sites as needed (may be on short notice).</li></ul>QualificationsRequired:<ul><li>4+ years of IT support experience, including 1+ year in a senior/escalation-level role.</li><li>Strong troubleshooting skills across Windows, networking, and cloud systems.</li><li>Excellent communication and customer service skills.</li><li>Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Experience working independently and managing complex issues with minimal supervision.</li><li>Demonstrated ability to lead knowledge-sharing and process improvements.</li></ul>Preferred:<ul><li>Experience in a Managed Service Provider (MSP) environment.</li><li>Certifications such as CompTIA (A+, Network+), Microsoft (MCP/MCSA), or Cisco (CCNA).</li><li>Familiarity with ticketing systems and documentation platforms.</li></ul>Technical Skills<ul><li>Windows, macOS, and Linux (desktop and server environments)</li><li>Server OS: Windows Server 2016&ndash;2024</li><li>Microsoft 365, Exchange Online, Teams</li><li>Active Directory, Group Policy</li><li>VPN and firewall configuration (Meraki, Palo Alto, Fortinet, Check Point, etc.)</li><li>Networking protocols: TCP/IP, DHCP, DNS, VLANs</li><li>VOIP systems (e.g., 3CX, RingCentral)</li><li>Backup and disaster recovery solutions</li><li>RMM tools and endpoint management platforms</li><li>Azure and Microsoft 365 cloud environments</li><li>Security tools and basic cybersecurity best practices</li><li>End-user hardware, printers, and cabling</li></ul>Benefits<ul><li>401(k) retirement plan</li><li>Paid Time Off (PTO)</li><li>Supplemental insurance options</li><li>Training &amp; certification reimbursement</li><li>Opportunities for career growth and leadership</li><li>Health, Dental and Vision Insurance</li></ul>Schedule<ul><li>Monday to Friday</li><li>Rotating on-call (nights/weekends)</li></ul>Location: Onsite &ndash; Kansas City, MO Job Type: Full-time Compensation: $65,000 &ndash; $80,000 per year Benefits: 401(k), Paid Time Off, Training Reimbursement, Supplemental InsuranceJob Type: Full-timePay: $65,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64110 (Required)</li></ul>Ability to Relocate:<ul><li>Kansas City, MO 64110: Relocate before starting work (Required)</li></ul>Work Location: In person

Service Desk Engineer III

Computer World S.P.C.

1-3 years experience in Service Desk Mgmt in Banking Sector.Brief JD -<ul><li>Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly &amp; the business is not impacted.</li><li>Being the Single Point of Contact for customer requests.</li><li>1st Line of investigation and diagnosis.</li><li>Provide a point of coordination throughout the incident/request life cycle.</li><li>Infrastructure Monitoring ( Servers / Network) &ndash; Alerts &amp; Alarms</li><li>Application Monitoring ( AppDynamics )</li><li>Documentation &amp; Reporting every issue to maintain a healthy knowledge base.</li><li>Escalation; that&rsquo;s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management.</li><li>Handling day to day operational tasks.</li></ul>Requirements -The main job requirements are:-<ul><li>Basic-Intermediate AWS Knowledge &amp; Experience.</li><li>- Basic-Intermediate coding skills (in Python or any relevant language).</li><li>- Basic understanding of ITIL.</li><li>Ready to work on shifts.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD700.000 per month

Service Desk Engineer

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