service desk analyst

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
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 <strong>
  About The Role
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  <br/>
 </strong>
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
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  This will be an onsite role, based in Riyadh, Saudi Arabia.
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 </em>
 What You'll Do
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 <ul>
  <li>
   Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
  </li>
  <li>
   Monitor Service Level Agreement (SLA) compliance within the team
  </li>
  <li>
   Ensure timely resolution or escalation of technical issue
  </li>
  <li>
   Provide IT support for hardware and software
  </li>
  <li>
   Perform user account administration across multiple systems
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   Collaborate as a member of an international team
  </li>
  <li>
   Review and update the Service Desk knowledge base with accurate processes and procedures
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   Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
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  </li>
 </ul>
 What You'll Bring
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 <br/>
 <ul>
  <li>
   At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
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  <li>
   Proficiency in English and Arabic, both written and spoken
  </li>
  <li>
   Strong multitasking skills with the ability to handle real-time support issues
  </li>
  <li>
   A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
  </li>
  <li>
   Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
  </li>
  <li>
   Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
  </li>
  <li>
   In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
  </li>
  <li>
   Strong expertise in MS Office products
  </li>
  <li>
   Be able to learn a new product or technology via lab time, self-training, and technical support resources
   <br/>
   <br/>
  </li>
 </ul>
 Bonus Skills
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 <ul>
  <li>
   Ability to work with users of any level of technical knowledge
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  <li>
   Knowledge of networking technologies (TCP/IP, DNS, DHCP)
  </li>
  <li>
   ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
  </li>
  <li>
   Experience with incident monitoring and management systems
  </li>
  <li>
   Scripting and automation skills using tools like PowerShell
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   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
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 <strong>
  Veeam Software is an equal opportunity employer
 </strong>
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
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 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
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 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
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 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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 <strong>
  By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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 </strong>
</div>


Service Desk Analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job Summary
</b></p><p>We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.<br>
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

DXC Technology

<ul><div><b>Job ID:</b> 51569091</div>
<div><b>Location:</b> Riyadh, Saudi Arabia</div>
<div><b>Category:</b> IT Infrastructure Management &amp; Support</div>
<div><b>Employment Type:</b> Full time</div></ul>
<br><div><p><b>Job Description:</b></p>
<p><b>Service Desk &ndash; Level 1 Agent Support</b></p>
<p>Role</p>
<p>Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.</p>
<p>provide first-tier support for IT service requests and incidents through the ServiceNow platform.</p>
<p>Responsibilities</p>
<ul><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
</ul><ul><li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine
<p>ServiceNow &ndash; Level 1 Agent Support &ndash; Analyst II</p>
<p>Role</p>
<p>Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.</p>
<p>provide first-tier support for IT service requests and incidents through the ServiceNow platform.</p>
<p>Responsibilities</p>
</li><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
<li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
<li><p>Basic Qualifications:</p>
</li><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
<li><p>Other Qualifications:</p>
</li><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
<li>troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
</ul><p>Basic Qualifications:</p>
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
</ul><p>Other Qualifications:</p>
<ul><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
</ul><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p>
<div><b>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</b><div></div><b><i>
.</i></b></div></div>

Service Desk - Level 1 Agent Support

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

flynas

<div>
 <p>
  The Job Holder is responsible Diagnose and Resolve Service Desk Issues following all stages of Reporting, Investigation, Solution Development and Implementation to ensure achieving high level of Functionality and customer satisfaction.
 </p>
 <p>
  <strong>
   Operational:
  </strong>
 </p>
 <p>
  <strong>
   Service Desk
  </strong>
 </p>
 <p>
  - Provide 1st level 24/7 IT Support service to all flynas users assuring successful resolution of reported incidents and minimizing the business interruptions and outages as much as possible, and provide excellent customer service, ensuring a positive end-user experience.
 </p>
 <p>
  - Provides IT Support activities in a timely manner, based on criticality and importance and update HD system assigned Tasks.
 </p>
 <p>
  - To be responsible for hardware preparation, e.g. installing operating systems, hardware parts, configuring PCs, installing and configuring applications, etc.
 </p>
 <p>
  - To test, install, maintain, operate, and administer PCs, e.g. Desktops, Laptops, printers, peripheral devices.
 </p>
 <p>
  - Monitor and clean all unauthorized or not licensed software applications as per Flynas policies and standards.
 </p>
 <p>
  <strong>
   &bull; Problem Solving
  </strong>
 </p>
 <p>
  - Analyze the Service Incident Issues, diagnose the root-causes and propose &amp; implement the solutions to ensure that all immediate Issues are responded on timely manners to avoid business risks and delays.
 </p>
 <p>
  <strong>
   &bull; Continuous Improvement
  </strong>
 </p>
 <p>
  - Participate in projects to improve Help Desk processes and enhance end user support
 </p>
 <p>
  - Keeps up to date with emerging technologies, industry trends, and best practices in software development, applying new knowledge to enhance development processes and deliverables.
 </p>
 <p>
  - Maintains effective communication and collaboration within the team and across departments.
 </p>
</div>


IT End User Service Officer

Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Euro Systems

<p>Position Title: Front Desk Receptionist</p><p>Work Location: Riyadh, Kingdom of Saudi Arabia</p><p>Employment Status: Full-Time</p><p>Position Summary</p><p>We are looking for a professional and detail-oriented Front Desk Receptionist to oversee reception activities and provide general administrative assistance. The successful candidate will represent the company as the first point of contact, ensuring smooth front-office operations and a positive experience for visitors and staff.</p><p>Key Duties &amp; Responsibilities</p><p>Welcome guests and clients courteously, ensuring a professional first impression</p><p>Answer, screen, and direct phone calls and electronic correspondence</p><p>Manage daily front-desk operations and maintain an orderly reception area</p><p>Arrange meetings, manage calendars, and coordinate conference room usage</p><p>Perform general administrative tasks including filing, record keeping, and data entry</p><p>Handle incoming and outgoing mail, couriers, and deliveries</p><p>Register visitors, maintain entry records, and issue visitor passes</p><p>Provide administrative support to HR and office management as required</p><p>Candidate Requirements</p><p>Previous experience in a front office or receptionist role</p><p>Strong verbal and written communication skills in English (Arabic is a plus)</p><p>Presentable, courteous, and service-oriented personality</p><p>Ability to manage multiple tasks efficiently and stay organized</p><p>Working knowledge of Microsoft Office applications</p><p>Trustworthy with sensitive and confidential information</p><p>Additional Advantages</p><p>Prior work experience within Saudi Arabia</p><p>Familiarity with standard office machines and telephone systems</p><p>Compensation &amp; Benefits</p><p>Attractive salary package commensurate with experience</p><p>Health insurance coverage</p><p>Annual leave and holidays in accordance with Saudi Labor Law</p><p>Additional benefits as per company policy</p><p>Job Type: Full-time</p><p>Pay: ﷼3,000.00 - ﷼4,000.00 per month</p>

Front Desk Receptionist

Explore 667+ Service desk analyst in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

667 service desk analyst jobs IN Riyadh Saudi Arabia

Service Desk Analyst

Service Desk Analyst

Service Desk - Level 1 Agent Support

Desktop Support Analyst

IT End User Service Officer

Front Desk Agent - Arabic Speaker

Front Desk Receptionist