service desk associate

Festival Foods

<div>Location : Name: Wausau Position Type: Part-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) 
Reports to: Guest Services Manager<div> 
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:

What You&rsquo;ll Do:
As a Guest Service Representative, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li>
Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li>
Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li>
Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li>
Monitor &amp; Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li>
Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li>
Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li>
Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li>
Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li>
Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li>
Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li>
Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Guest Service Representative (GSR), you should have:<ul><li>
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li>
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li>
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li>
Teamwork &amp; Training: A commitment to mentoring others and fostering a collaborative team environment.</li></ul>
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.<ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul>
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.<div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div> 
<div></div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 110 S 17th Ave Location : City: Wausau Location : State/Province: WI Location : Postal Code: 54401</li></ul></div>

Guest Service Representative (Part Time)

NTT DATA

Req ID: 313124
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
&quot;General Duties and Responsibilities: 
 
In these roles, you will be responsible for: 
 
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. 
Record, Update, and Escalate Support issues to the next level promptly. 
Support all IT onboarding activities for end-users 
Work with our internal IT Teams on system testing, integration, and maintenance. 
Engage in discovering new IT business tools to support our business users and our internal IT Team. 
Seek, Suggest, Evaluate, and implement process and technology improvements. 
Willing to learn grow in other IT Business areas 
Requirements for this role include: 
 
Excellent English written and verbal communication skills. 
Exceptional customer service skills. 
Great Team player 
24/7 rotational shifts and week offs and Work from Office mandatory 
Excellent communication skills, comfortable working with various stakeholders 
Strong troubleshooting skills, bug-finding, and resolution 
Ability to work independently within a diverse global team 
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)&quot; 
 
About NTT DATA 
 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Associate - Technical Troubleshooting

Req ID: 313030
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
General Duties and Responsibilities: 
 
In these roles, you will be responsible for: 
 
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. 
Record, Update, and Escalate Support issues to the next level promptly. 
Support all IT onboarding activities for end-users 
Work with our internal IT Teams on system testing, integration, and maintenance. 
Engage in discovering new IT business tools to support our business users and our internal IT Team. 
Seek, Suggest, Evaluate, and implement process and technology improvements. 
Willing to learn grow in other IT Business areas 
Requirements for this role include: 
 
Excellent English written and verbal communication skills. 
Exceptional customer service skills. 
Great Team player 
24/7 rotational shifts and week offs and Work from Office mandatory 
Excellent communication skills, comfortable working with various stakeholders 
Strong troubleshooting skills, bug-finding, and resolution 
Ability to work independently within a diverse global team 
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 
 
About NTT DATA 
 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Associate - ITIL

Akima

<div>Company Overview: 
Work Where it Matters 
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more. 
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today! 
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</li><li>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</li><li>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</li><li>
Troubleshoots all other site authorized software with IMOs and users.</li><li>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</li><li>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>
Works within a small continuous improvement focused team.</li><li>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>
Completes all tasks and assignments as requested by Supervisors and Management.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</li><li>
You must be able to meet all health requirements.</li><li>
Must be able to pass a detailed medical and dental exam.</li><li>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</li><li>
Must have a working knowledge of Microsoft Office software.</li><li>
Demonstrated strong customer service skills are mandatory.</li><li>
Excellent interpersonal skills are required.</li><li>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
Computing Environment (CE) Certificates:<ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li></ul>
Job ID: 2025-19814 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

<div>Company Overview:
<div></div><div>
Work Where it Matters</div><div></div><div> 
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div> 
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div> 
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div> 
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div> 
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today! 
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</li><li>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</li><li>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</li><li>
Troubleshoots all other site authorized software with IMOs and users.</li><li>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</li><li>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>
Works within a small continuous improvement focused team.</li><li>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>
Completes all tasks and assignments as requested by Supervisors and Management.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</li><li>
You must be able to meet all health requirements.</li><li>
Must be able to pass a detailed medical and dental exam.</li><li>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</li><li>
Must have a working knowledge of Microsoft Office software.</li><li>
Demonstrated strong customer service skills are mandatory.</li><li>
Excellent interpersonal skills are required.</li><li>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support key relationship owner for a set of low-medium complexity/priority accounts.
 
 
 Have understanding for the overall sales cycle.
 
 
 Support on annual price increase process.
 
 
 Drive customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Demonstrate understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Understanding of the financial services industry.
 
 
 2-4 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 Understanding of contract handling, account data management, and business processes.
 
 
 Basic knowledge in using Salesforce and workflow systems.
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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Sales Desk Associate

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a fresh graduate to join our Sales Desk Associate Team to provide administrative support to our account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support on annual price increase process.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes.
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Solid understanding of the financial services industry.
 
 
 University degree or equivalent work experience University degree or equivalent work experience.
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and handle multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Associate Graduate

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