service desk associate

Von Maur

As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.
<br><br>
<b>WHAT YOU’LL DO:</b><br>
<ul>
<li>Own the customer experience – greet people sincerely, be friendly and thank every customer</li>
<li>Answer a multi-line telephone – assist customers or direct them to the appropriate area</li>
<li>Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions</li>
<li>Prepare, box, and wrap customer purchases and online orders for shipment</li>
<li>Calculate service desk and store cash work - prepare bank deposits</li>
<li>Maintain a clean and organized department</li>
<li>Be available to work day, evening, and weekend shifts</li>
</ul>
<b>WHAT YOU CAN EXPECT:</b><br>
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
<br><ul>
<li>Competitive wages</li>
<li>Generous merchandise discount</li>
<li>Comprehensive benefits</li>
<li>401(k) retirement plan</li>
<li>No extended holiday hours</li>
<li>Promote from within philosophy - creates endless career opportunities!</li>
</ul>
<b>ABOUT US:</b><br>
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

SERVICE DESK ASSOCIATE

<div><p>The Pricing/Service Desk Associate at Hansen&rsquo;s IGA Market is responsible for ensuring accurate pricing across all departments in the store while embodying the company's customer-oriented culture. This role involves maintaining communication with the Support Office Pricing Team regarding price changes and sales, as well as providing exceptional service to customers. The Pricing Coordinator plays a key role in enhancing the shopping experience by ensuring that pricing is clear, accurate, and reflective of promotions.
</p><p></p><p><b>Duties &amp; Responsibilities</b></p><ul><li>
Serve customers throughout the store while modeling Hansen&rsquo;s IGA Market culture and providing 'best in class customer service.</li><li>
Create in-store signage, sale tags, and price tags for all departments throughout the store.</li><li>
Discard old price tags and verify changes each week to ensure accuracy.</li><li>
Maintain consistent daily email communication with Support Office Pricing Team to discuss price changes and verification.</li><li>
Conduct daily walk-throughs of the store to confirm accurate prices in each department.</li><li>
Assist with creating UPC codes for perishable items.</li><li>
Assist with creating specialty signage for sale items and promotional events as needed.</li><li>
Assist with the training and mentoring of new Pricing Managers.</li><li>
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.</li><li>
Pass all internal/external audits.</li><li>
Protect Hansen&rsquo;s IGA Market brand reputation through accurate retail signage and reflect all promotional pricing on a timely basis.</li><li>
Assist with all other store duties as needed.</li></ul><p><b>
Assist with Front-End Duties &amp; Responsibilities</b></p><ul><li>
Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
</li><li>Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
</li><li>Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash</li><li>
Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
</li><li>Scheduling break/mealtimes to ensure coverage throughout the day</li><li>
Assist with accurately and efficiently checking out customer orders
</li><li>Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found</li><li>
Assist with store promotional sales events as needed</li><li>
Assist with the training and mentoring of new associates at the Customer Service Desk
</li></ul><p><b>Required Qualifications</b></p><ul><li>
Must be a minimum of 18 years of age due to required operation of store equipment.</li><li>
Prior experience in a grocery setting is preferred.</li><li>
Proficient computer skills, including data entry and spreadsheets.</li><li>
Strong attention to detail.</li><li>
Eagerness to interact with customers.</li><li>
Strong sense of team - ability to anticipate the needs of the team.</li><li>
Ability to work at a fast pace and efficiently.</li><li>
Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision.</li><li>
Excellent time management, prioritization, and organization skills.</li><li>
Ability to work well with others and be an effective team member.</li><li>
Ability to stand, walk, lift, bend, push/pull for extended periods of time.</li><li>
Ability to lift up to 50 pounds.</li><li>
Availability to work weekends</li><li>
Helps customers locate products throughout the store.</li><li>
Assists in other duties as assigned.</li><li>
Ability to deliver friendly, courteous, prompt customer service.</li><li>
Ability to interpret and follow instructions.</li></ul></div>

PRICING/SERVICE DESK ASSOCIATE

Boscov's Department Store

<div><p><b>Cash Office/ Customer Service Desk Associate</b><br>
<br>
Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Cash Office/ Customer Service Desk Associate to join our retail team.<br>
<br>
<b>Job Responsibilities</b><br>
Responsibilities of the Cash Office Associate portion include:</p><div><ul><li>
Reconciliation of Cash Receipts</li><li>
Counting the safe</li><li>
Performance of audits</li><li>
Accurately and efficiently completing all daily paperwork while adhering to company policies and procedures</li><li>
Register repair/ Answering questions related to the register</li></ul><p></p><p><br>
Responsibilities of the Customer Service Associate portion include:</p><ul><li>
Provide customer service by completing customer requests and/or resolving issues in a timely manner.</li><li>
Accurately and efficiently complete all transactions and paperwork, adhering to all company policies &amp; procedures.</li><li>
Make storewide announcements over public address system.</li><li>
Handle layaway storage, maintain records, receive payments and release merchandise.</li></ul><p></p><p><b><br>
Job Requirements</b><br>
Successful candidates for this role should have the ability to actively engage coworkers to provide excellent customer service.<br>
<br>
Additional requirements include:</p><ul><li>
Possess basic math skills</li><li>
Prior cash handling required</li><li>
Retail and/or banking experience, preferred</li><li>
Ability to operate an adding machine</li><li>
Excellent written, verbal, and interpersonal communication skills with customers, coworkers, and management</li><li>
Ability to learn computer systems, POS register, and telxon</li><li>
Available to work varied days and hours as work schedule requires, including evenings and weekends</li></ul><p></p><p><b><br>
Benefits</b></p><div><p>
At Boscov&rsquo;s, we value our employees, and that&rsquo;s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:</p><ul><li>
Starting Rate: $16.60 per hour</li><li>
Comprehensive benefits package, including medical/dental/vision</li><li>
Short term disability/ Long term disability- voluntary</li><li>
Life Insurance (company paid)</li><li>
401(k) w/ company match</li><li>
Weekly Pay</li><li>
Paid vacation</li><li>
Liberal employee discount</li></ul><p></p><p><b><br>
Work where people love to shop!</b><br>
Equal Opportunity Employer</p></div></div></div>

Cash Office/ Customer Service Desk Associate

Corus International

<div><p><b>Position Title:</b> Senior Associate, IT Service Desk Coordinator</p><p><b>
Position Type:</b> Regular Full-Time</p><p><b>
Department:</b> Finance &amp; Administration</p><p><b>
Location:</b> Washington, DC - Hybrid</p><p><b>
Salary Range:</b> $62,000 - $80,000 - $99,000</p><p>
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.</p><p>
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.</p><p>
Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC.</p><p><b>
Position Summary:</b></p><p>
The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards.</p><p><b>
Responsibilities:</b></p><ul><li>
Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).</li><li>
Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.</li><li>
Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks.</li><li>
Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy.</li><li>
Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures.</li><li>
Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements.</li><li>
Actively resolve Tier 1, Tier 2, and Tier 3 tickets, escalating as needed to stabilize services, address coverage gaps, and support VIP or major incident workstreams.</li></ul><p><b>
Supervisory:</b></p><ul><li>
This position does not supervise staff.</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience.</li><li>
Experience in queue management, major incident communications, and stakeholder handling.</li><li>
Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management.</li><li>
Proficiency with standard office tools and ITSM infrastructure software</li><li>
Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools.</li><li>
Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences.</li><li>
Ability to coach and influence others.</li><li>
Ability to troubleshoot and resolve technical issues calmly and effectively.</li><li>
Quick learner with strong retention of new information.</li><li>
Skilled in managing multiple tasks and shifting priorities in a fast-paced environment.</li><li>
Ability to work on call during evenings and weekends as needed.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience working in a global NGO environment preferred.</li><li>
Scripting/automation basics (Power Automate, PowerShell) a plus.</li></ul><p><b>
Physical and Mental Requirements:</b></p><ul><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
Must be able to lift, carry or otherwise move up to 50 pounds as needed.</li></ul><p><b>
Other Duties:</b></p><p>
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.</p><p>
Working Conditions, Travel and Environment</p><ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
Must have authorization to work in the country of assignment.</li></ul><p>
As a member of the Corus Family, each employee is expected to:</p><ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul><p><br>
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</p></div><p></p>

Senior Associate, IT Service Desk Coordinator

Hannaford

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 493556<br>
<b>Address: </b>USA-NY-Rome-808 West Chestnut Street
<br>
<b>Store Code: </b>Store 08449 Front End (5151804)
<br>
<br>
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Provide outstanding, friendly customer service.</li><li>Maintain solid communication with department/store leadership and stay up to date on the Office Communication Board</li><li>Have a total understanding of Front End standard practices.</li><li>Assist in training other associates when assigned and certified.</li><li>Observe and follow all company policies and established procedures.</li><li>Clean Cash Office per Bookkeeper Assignment.</li><li>Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.</li><li>Assist in special projects and perform other functions as assigned by supervision.</li><li>Work within our company's management planning (MPP) guidelines to maintain productivity.</li><li>Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.</li><li>Prepare and verify all bank deposit amounts and change orders in accordance with established company policies and procedures.</li><li>Clear and accurate entry of media totals and sales information in various systems</li><li>Observe strict confidentiality of all company records and financial information and safeguard against unauthorized access to such information at all times.</li><li>Readily detect mistakes and trace errors and omissions in an efficient and timely manner.</li><li>Secure safe/register at all times when leaving it unattended. Protect company assets at all times.</li><li>Use and maintain equipment in good working order and report problems or malfunctions immediately to supervisor.</li><li>Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular on-going basis.</li><li>Frequently, perform cashier/service associate functions</li><li>Frequently, perform service desk/kiosk functions</li><li>Perform all other duties as assigned.</li><li>Observe strict confidentiality of all company records and financial information and safeguard against unauthorized access to such information at all times.</li><li>Readily detect mistakes and trace errors and omissions in an efficient and timely manner.</li><li>Secure safe/register at all times when leaving it unattended. Protect company assets at all times.</li><li>Use and maintain equipment in good working order and report problems or malfunctions immediately to supervisor.</li><li>Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular on-going basis.</li><li>Frequently, perform cashier/service associate functions</li><li>Frequently, perform service desk/kiosk functions</li><li>Perform all other duties as assigned.</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>Effective communication and customer service skills.
</li><li>Must meet minimum age requirements to perform specific job functions.
</li><li>Demonstrated ability and willingness to learn multiple tasks and to perform the technical requirements of the job.</li></ul><br>
<b>
Physical Requirements</b><br>
<br>
<ul><li>Stand 100% of the time with occasional walking short distances.</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.</li><li>Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.</li><li>Push or pull up to 75 pounds on occasion.</li><li>Frequent reaching and grasping at waist level occasionally above shoulder or below waist level.</li><li>Meet established volume activity standards for the position.</li><li>Have sufficient visual acuity to check ID cards, checks, invoices and other written documents.</li></ul><br>
<b>
PREFERRED REQUIREMENTS</b><br>
<br>
<ul><li>Greet all customers and provide them with prompt, courteous service and assistance.</li><li>Treat all associates with fairness, dignity, and respect</li><li>Record the purchases/transactions of customers into various software applications and cash register efficiently and accurately.</li><li>Collect money in the forms of cash, checks, or electronic funds from customers and tender accurate change in accordance with company policies and procedures.</li><li>Make effective and objective decisions regarding task priorities as per the Bookkeeper Assignment</li><li>Accurate reconciliation of various media types, including but not limited to: cash, checks, WIC, electronic payments</li><li>Protect company assets by following office security standards and cash handling standard practices</li><li>Must meet the physical requirements of the position, with or without reasonable accommodations.</li></ul><br>
Salary range is between $ 16.80 - $23.50 Hrly
<br>
<br>
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.</div>

PT Bookkeeper

Enova International

<div>
 <p>
  <em>
   We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
  </em>
 </p>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  Enova is seeking an ambitious Help Desk Associate to join our team of problem-solvers, self-directors, and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team, following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova.
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Working a Hybrid schedule that changes based on business needs and on-call rotation
  </li>
  <li>
   Provide end-user support on Windows, macOS, Google Meets &amp; other supported systems and applications
  </li>
  <li>
   Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
  </li>
  <li>
   Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
  </li>
  <li>
   Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
  </li>
  <li>
   Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
  </li>
  <li>
   Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
  </li>
  <li>
   Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
  </li>
  <li>
   Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
  </li>
  <li>
   Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
  </li>
  <li>
   Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
  </li>
  <li>
   Travel to the Chicago office for training.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   1+ years support experience
  </li>
  <li>
   Basic networking troubleshooting capabilities
  </li>
  <li>
   Exceptional interpersonal and communication skills
  </li>
  <li>
   Experience in developing knowledge base articles or step-by-step guides
  </li>
  <li>
   Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira&nbsp;
  </li>
  <li>
   Knowledge of PowerShell&nbsp;
  </li>
  <li>
   Associates degree&nbsp;
  </li>
  <li>
   Team leadership experience is a plus
  </li>
 </ul>
 <p>
  <strong>
   Compensation:
  </strong>
 </p>
 <p>
  This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.&nbsp;
 </p>
 <p>
  Budgeted annual salary ranges:
 </p>
 <p>
  Help Desk Associate I: $43,000 to $60,000
  <br/>
  Help Desk Associate II: $52,000 to $64,000
 </p>
 <p>
  Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
 </p>
 <p>
  <strong>
   Benefits &amp; Perks:
  </strong>
 </p>
 <ul>
  <li>
   Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
  </li>
  <li>
   <span>
    Health, dental, and vision insurance including mental health benefits
   </span>
  </li>
  <li>
   <span>
    401(k) matching plus a roth option (U.S. Based employees only)
   </span>
  </li>
  <li>
   <span>
    PTO &amp; paid holidays off
   </span>
  </li>
  <li>
   <span>
    Sabbatical program (for eligible roles)
   </span>
  </li>
  <li>
   <span>
    Summer hours (for eligible roles)
   </span>
  </li>
  <li>
   <span>
    Paid parental leave
   </span>
  </li>
  <li>
   <span>
    DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
   </span>
  </li>
  <li>
   <span>
    Employee recognition and rewards program
   </span>
  </li>
  <li>
   <span>
    Charitable matching and a paid volunteer day&hellip;Plus so much more!
   </span>
  </li>
 </ul>
 <p>
  <strong>
   About Enova
  </strong>
 </p>
 <p>
  <span>
   Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.
  </span>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   Being a values-driven organization is at the core of Enova&rsquo;s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova&rsquo;s values and culture
  </span>
  <span>
   here
  </span>
  <span>
   .&nbsp;
  </span>
 </p>
 <p>
  <span>
   It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click
  </span>
  <span>
  </span>
  <span>
   here
  </span>
  <span>
   to review our California Privacy Policy for Job Applicants.
  </span>
 </p>
</div>


Help Desk Associate (Hybrid)

University of Nebraska at Omaha

<div><div><div>GENERAL REQUISITION INFORMATION
</div><p></p><div><div><div><div><b>EEO Statement:</b></div>
<div>The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. <b>Read the full statement.</b>
</div>
</div><br>
<div><div><b>Job Title</b></div> <div>NU System Opportunity - Help Desk Associate</div>
</div><br>
<div><div><b>Job Grade</b></div> <div>NU System Opportunity - Help Desk Associate</div>
</div><br>
<div><div><b>Division</b></div> <div>System Partners</div>
</div><br>
<div><div><b>College/Dept</b></div> <div>Campuses</div>
</div><br>
<div><div><b>Department</b></div> <div>NUSys</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>2026-00213</div>
</div><br>
<div><div><b>FTE (full-time equivalency)</b></div> <li></li>
</div><br>
<div><div><b>Work Schedule</b></div> <li></li>
</div><br>
<div><div><b>Does the position provide the opportunity to work Remotely/Telecommuting?</b></div> <div>No remote/telecommute opportunity</div>
</div><br>
<div><div><b>Appointment Term</b></div> <div>12- 12/12 months</div>
</div><br>
<div><div><b>Is this position essential personnel according to the inclement weather policy?</b></div>
</div><br>
<div></div><div><div><b>Pay Information</b></div>
</div><br>
<div></div><div><div><b>Pay Schedule</b></div>
</div><br>
<div></div><div><div><b>FLSA Designation</b></div> <div>Exempt</div>
</div><br>
<div><div><b>Position Summary</b></div>
<div><div>Provide initial support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. For more complex issues, transfer internal customers to second-level support. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service.<br>
</div><div>This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.<br>
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</div></div></div><div><div>Job Duties
</div></div><p></p><div><div>Required and Preferred Qualifications
</div><p></p><div><div><div><div><b>Required Education</b></div>
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<div><div><b>Required Experience</b></div>
<div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.</div>
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<div><div><b>Required License/Certification</b></div>
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<div><div><b>Required Additional Qualifications:</b></div>
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<div><div><b>Preferred Education</b></div>
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<div><div><b>Preferred Experience</b></div>
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<div><div><b>Preferred License/Certification</b></div>
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<div><div><b>Preferred Additional Qualifications:</b></div>
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</div></div></div><div><div>Compliance Requirements
</div><p></p><div><div><div><div><b>Credit Check</b></div> <div>No</div>
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<div><div><b>Motor Vehicle Licensing Validity Check</b></div> <div>No</div>
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<div><div><b>Pre-employment Physical Request and Assessment</b></div> <div>No</div>
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<div><div><b>Drug Screen</b></div> <div>No</div></div></div></div></div></div>

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