service desk specialist

Inbox Business Technologies

<div><p>Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Administer, configure, and troubleshoot <b>Active Directory</b> environments.
</li><li>Manage and support <b>Office 365</b> including user accounts, security settings, and cloud service configurations.
</li><li>Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
</li><li>Monitor, maintain, and troubleshoot <b>Microsoft applications</b> such as Teams, Outlook, and related tools.
</li><li>Utilize advanced <b>Excel</b> skills for reporting, tracking, and data management.
</li><li>Support and manage <b>ManageEngine</b> tools (added advantage).
</li><li>Ensure timely incident response and maintain high service quality in a fast-paced environment.
</li><li>Collaborate with internal teams to ensure smooth operations and user satisfaction.
</li><li>Document processes, maintain logs, and ensure compliance with service standards.
</li></ul><p><b>Requirements</b></p><p></p><ul>
<li><ul><li>
Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
</li></ul></li><li><ul><li>2<b>&ndash;3 years</b> of hands-on experience in Service Desk / IT Support roles.
</li><li>Strong background in enterprise IT environments.
</li></ul></li><li><ul><li>Proven experience in <b>Active Directory</b> administration, maintenance, and troubleshooting.
</li><li>Strong proficiency in <b>Office 365</b> administration, including user management and security configurations.
</li><li>Advanced <b>Microsoft Excel</b> skills (reporting, formulas, analysis).
</li><li>Experience with <b>ManageEngine</b> products (added advantage).
</li><li>In-depth understanding of <b>IT hardware</b>, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
</li></ul></li><li><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to take prompt action and make sound decisions in a fast-paced environment.
</li><li>Excellent communication, stakeholder management, and customer service skills.</li></ul></li></ul></div><p></p>

Sr. Service Desk Specialist

<div>
 Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Administer, configure, and troubleshoot Active Directory environments.
  </li>
  <li>
   Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
  </li>
  <li>
   Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
  </li>
  <li>
   Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
  </li>
  <li>
   Utilize advanced Excel skills for reporting, tracking, and data management.
  </li>
  <li>
   Support and manage ManageEngine tools (added advantage).
  </li>
  <li>
   Ensure timely incident response and maintain high service quality in a fast-paced environment.
  </li>
  <li>
   Collaborate with internal teams to ensure smooth operations and user satisfaction.
  </li>
  <li>
   Document processes, maintain logs, and ensure compliance with service standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, IT, or a related field.
  </li>
  <li>
   2-3 years of hands-on experience in Service Desk / IT Support roles.
  </li>
  <li>
   Strong background in enterprise IT environments.
  </li>
  <li>
   Proven experience in Active Directory administration, maintenance, and troubleshooting.
  </li>
  <li>
   Strong proficiency in Office 365 administration, including user management and security configurations.
  </li>
  <li>
   Advanced Microsoft Excel skills (reporting, formulas, analysis).
  </li>
  <li>
   Experience with ManageEngine products (added advantage).
  </li>
  <li>
   In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Ability to take prompt action and make sound decisions in a fast-paced environment.
  </li>
  <li>
   Excellent communication, stakeholder management, and customer service skills.
  </li>
 </ul>
</div>


Clovis Community College

<div><p><b>Compensation:
</b></p>$15.46
<p><b>Compensation Type:
</b></p>Hourly
<p><b>Employment Type:
</b></p><p><b>Grade:
</b></p>NE02
<p><b>Department:
</b></p>Administrative Operations
<p></p><p><b>Position Summary
</b></p>Under close supervision, the Help Desk Specialist I is responsible for assisting the IT Operations/Office Coordinator with the day-to-day operations of the IT Help Desk. The position will provide excellent customer service to the College&rsquo;s students and desktop users through first call resolution.
<p><b>Duties &amp; Responsibilities
</b></p><p><b>ESSENTIAL FUNCTIONS:
</b></p><ul><li><p><b>Technical Support: </b>Assist students, staff, and faculty with troubleshooting login problems with their Pathway, Email and Canvas accounts while adhering to FERPA guidelines.
</p></li><li><p><b>Receptionist: </b>Greet, assist and direct anyone who walks in the IT department to the appropriate office.
</p></li><li><p><b>Administrative Support: </b>Assist end users by creating Help Desk tickets and assign them to the appropriate IT groups. Assist callers with first step resolution or transfer callers to the appropriate departments. Provide assistance to the IT department staff with filing and making copies, as needed. Provide assistance to the Help Desk Specialist II position as needed.
</p></li><li><p><b>Customer Service: </b>Provide friendly, accurate, and immediate first level support to all students, faculty, staff, and visitors.
</p></li></ul><p></p><p><b>ESSENTIAL SKILLS:
</b></p><ul><li><p>Have the ability to communicate effectively with individuals from varying backgrounds.
</p></li><li><p>Proficiency in computer applications, multi-line telephones and attention to detail is required.
</p></li></ul><p></p><p><b>PHYSICAL REQUIREMENTS:
</b></p><p>Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.
</p><p></p><p><b>SCHEDULE DETAILS:
</b></p><p>Must be available to work 40 hrs. per week, Monday through Friday. Help Desk hours of operation are from 7:00 am to 5:00 pm. Must be available to work a flexible work schedule including occasional weekends.
</p><p></p><p><b>ADDITIONAL DUTIES AND RESPONSIBILITIES </b>include but are not limited to:
</p><p>Perform other duties as assigned.
</p><p></p><p><b>Minimum Qualifications:
</b></p><ul><li><p>High School diploma or GED required.
</p></li></ul><p></p><p><b>PREFERRED QUALIFICATIONS:
</b></p><ul><li><p>Associate&rsquo;s degree or two years&rsquo; experience in customer service is preferred.
</p></li><li><p>Preferred knowledge of Everything Help Desk software, Banner, and Workday.
</p></li></ul><p><b>EEO STATEMENT:
</b></p><p>As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant&rsquo;s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.</p></div>

Help Desk Specialist I

MAYORS OFFICE OF CONTRACT SVCS

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Analyst, Service Desk Operations (Procurement Operations Specialist)
</b></h1></div><div><div><div><div><ul><li>MAYORS OFFICE OF CONTRACT SVCS
</li></ul></div></div><div><div>Posted On: 12/20/2025
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>MANHATTAN</div>
</div></div></div><div><div><div><ul><li>No Exam Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Technology</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$68,213.00 &ndash; $73,000.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>**This is not a Help Desk/Desktop support position**<br>
<br>
The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective.<br>
<br>
MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer.<br>
<br>
MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts in their assigned division and demonstrate an advanced level of expertise. Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. Senior Analysts also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders.<br>
<br>
The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk for vendors, agencies, and the community, responding to incoming inquiries - - through our ticketing system - - related to MOCS systems as well as procurement and contracting processes, while providing support for screening and onboarding vendors to technology platforms, helping to maintain learning resources, and implement a variety of proactive communications strategies. All Analysts aim to provide clear, accurate and timely information to stakeholders, coordinating responses across various operational and technical teams, documenting and partnering to resolve any issues which inhibit task completion or the overall success of critical initiatives.<br>
<br>
Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. Duties include:
<br>
<br>
<ul><li>Troubleshoot PO issues by utilizing materials, research, creative thinking and problem-solving skills;
</li><li>Validate user technical issues utilizing the testing and training environment to recreate the issue;
</li><li>Provide workaround solutions, leveraging existing PASSPort functionalities and/or data fixes;
</li><li>Create internal documentation &amp; best practice guides for users;
</li><li>Review &amp; prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations;
</li><li>PQL Management (creation and maintenance);
</li><li>Imports: Service Catalogs Imports and Contract Inflights into PASSPort;</li><li>Review, analyze and verify information associated with account requests and various enrollments and filings;
</li><li>Will be responsible for business scenario validation for software issue triage.
</li><li>Maintain and update teams on working status of tickets, along with identifying common issues.
</li><li>Record user interaction and categorical data in designated customer services platforms, e.g. JIRA;
</li><li>Propose updates to user resources for systems such as PASSPort;
</li><li>Identify opportunities for and assist in implementing improvements to processes and protocols;
</li><li>Draft content for mass or targeted stakeholder communications, as well as websites;
</li><li>Contribute to the design and testing of system modifications;
</li><li>Assist team members with complex or novel issues;
</li><li>Co-host team meetings, tracking notes and action items;
</li><li>Ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management;
</li><li>Understand issues affecting relevant stakeholder groups, including but not limited to covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.; and
</li><li>Participate in special projects, as assigned.
</li></ul><br>
PREFERRED SKILLS
<br>
<ul><li>Demonstrate competency and/or history of consistent quality performance in the following areas of responsibility:</li><li>Project management: Plan and organize in an evolving environment; meet deadlines and work independently while paying close attention to details.
</li><li>Change management: Flexibility and adaptability while dealing with digital transformations.
</li><li>Communication skills: Communicate effectively across varied stakeholders, many with competing interests; sound judgment and appropriate discretion.
</li><li>Presentation skills: Create and deliver in-person and virtual presentations to diverse audiences.
</li><li>Computer skills: Demonstrated proficiency in Microsoft Office applications; ability to learn, teach, and troubleshoot technical systems.</li><li>Data analysis: Demonstrated proficiency in Microsoft Excel, including pivot tables; experience with collecting and analyzing data to see trends, extrapolate conclusions, and identify opportunities.</li><li>Experience in public policy analysis, City human services contracting, PASSPort, and/or nonprofits.</li><li>Special Project Assignment as needed.
</li></ul><br>
TO APPLY<br>
External applicants, please go to www.nyc.gov/careers/search and search for Job ID #762675<br>
Current City Employees may apply via Employee Self Service (ESS) http://cityshare.nycnet/ess Click on Recruiting Activities/Careers and Search for Job ID #762675<br>
<br>
ADDITIONAL INFORMATION<br>
To best serve the City we represent, Mayor&rsquo;s Office of Contract Services (MOCS) seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect.<br>
<br>
MOCS recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0800 to request an accommodation.
<br>
<br>
WORK LOCATION<br>
255 Greenwich Street, 9th floor, New York, NY 10007<br>
<br>
RESEARCH PROJECTS COOR(MA)-MGR - 0527A</div><p><b><br>
Minimum Qualifications</b></p><p><br>
1. Do you have a baccalaureate degree from an accredited college or university?<br>
<br>
2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?<br>
<br>
3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question &quot;2&quot; above?<br>
<br>
4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions &quot;1,&quot; &quot;2,&quot; and/or &quot;3&quot; above?</p><p><b><br>
Public Service Loan Forgiveness</b></p><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<p><b>
Residency Requirement</b></p><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<p><b>
Additional Information</b></p><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>762675</div>
</div></div><p></p><div><div><div><div>Title code
</div><div>0527A</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>RESEARCH PROJECTS COOR(MA)-MGR</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Pending Classification-2</div>
</div></div></div><div><div><div><div>Business title
</div><div>Senior Analyst, Service Desk Operations (Procurement Operations Specialist)</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Manager
</li></ul></div></div><div><div><div><div>Job level
</div><div>M1</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>255 Greenwich Street</div>
</div></div></div><div><div><ul><li><div>Category: </div>Finance, Accounting, &amp; Procurement
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Senior Analyst, Service Desk Operations (Procurement Operations Specialist)</div></div></div></div></div></div><p></p>

Senior Analyst, Service Desk Operations (Procurement Operations Specialist)

Sysco

Job Description <br><p><strong>Service Desk Analyst<br> Hybrid - Ashford, Belfast or London</strong></p><p>Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.</p><p>Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations  click apply for full job details

Service Desk Analyst (French or Swedish speaking)

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L2
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 12/19/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&Atilde;&Acirc;&cent;&Atilde;&Acirc;&Atilde;&Acirc;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do:
</b></p><ul><li><b>Be responsible for primary user support and customer service
</b><ul><li>Respond to queries from all calls, portal, emails, chats from the client
</li><li>Become familiar with each client and their respective applications/ processes
</li><li>Learn fundamental operations of commonly-used software, hardware and other equipment
</li><li>Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</li><li>Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</li>Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Regular MIS &amp; resolution log management on queries raised
</b><ul><li>Record events and problems and their resolution in logs
</li><li>Follow-up and update customer status and information
</li><li>Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</li><li>Identify and suggest improvements on processes, procedures etc.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver:
</b></p><div><div><div><div><b>No.
</b></div><div><p><b>Performance Parameter<br>
</b></p></div><div><p><b>Measure<br>
</b></p></div></div><br>
<div><div>1.
</div><div><p>Service Desk Delivery<br>
</p></div><div><p>Adherence to TAT, SLA as per SoW
</p><p>Minimal Escalation
</p><p>Customer Experience<br>
</p></div></div><br>
<div><div>2.
</div><div><p>Personal<br>
</p></div><div><p>Attendance
</p><p>Documentation etc.<br>
</p></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service Desk Analyst L2

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L2
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 12/16/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&Atilde;&#131;&Acirc;&cent;&Atilde;&#130;&Acirc;&#128;&Atilde;&#130;&Acirc;&#153;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do:
</b></p><ul><li><b>Be responsible for primary user support and customer service
</b><ul><li>Respond to queries from all calls, portal, emails, chats from the client
</li><li>Become familiar with each client and their respective applications/ processes
</li><li>Learn fundamental operations of commonly-used software, hardware and other equipment
</li><li>Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</li><li>Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</li>Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Regular MIS &amp; resolution log management on queries raised
</b><ul><li>Record events and problems and their resolution in logs
</li><li>Follow-up and update customer status and information
</li><li>Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</li><li>Identify and suggest improvements on processes, procedures etc.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver:
</b></p><div><div><div><div><b>No.
</b></div><div><p><b>Performance Parameter<br>
</b></p></div><div><p><b>Measure<br>
</b></p></div></div><br>
<div><div>1.
</div><div><p>Service Desk Delivery<br>
</p></div><div><p>Adherence to TAT, SLA as per SoW
</p><p>Minimal Escalation
</p><p>Customer Experience<br>
</p></div></div><br>
<div><div>2.
</div><div><p>Personal<br>
</p></div><div><p>Attendance
</p><p>Documentation etc.<br>
</p></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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Sr. Service Desk Specialist

Help Desk Specialist I

Senior Analyst, Service Desk Operations (Procurement Operations Specialist)

Service Desk Analyst (French or Swedish speaking)

Service Desk Analyst L2

Service Desk Analyst L2