service desk specialist

City of Westminster, CO

<div></div><div><div><div><p><b>CITY EQUITY STATEMENT</b><br>
<i>The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job&mdash;someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.</i><br>
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<i>Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.</i><br>
<br>
<i>We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.</i></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION</b></h2></div>
<div><p>The Service Desk Specialist/Sr. Service Desk Specialist position is a progressively responsible, high-level position in the Information Technology Department that provides systems management and integration for personal computers, laptops, mobile devices and supports applications running in a Microsoft Windows Server and LAN/WAN environment. This position may require some evening and weekend hours. Work is performed independently and under the supervision of the IT Service Desk Supervisor.<br>
<br>
Progression from the Service Desk Specialist position to the Senior Service Desk Specialist position typically requires that the employee meet all the requirements of the Technical Support Specialist position as listed below and has three (3) or more years of experience successfully performing Technical Support Specialist duties, at the City of Westminster or through previous comparable employment.<br>
<br>
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee&rsquo;s level of proficiency and usage.</p></div><br>
<div><h2 class="jobSectionHeader"><b>ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES</b></h2></div>
<div><p>The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service &ndash; People &ndash; Integrity &ndash; Respect &ndash; Innovation &ndash; Teamwork).<br>
<br>
This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.<br>
<br>
<b>Every employee is accountable to:</b></p><br>
<ul><li>
Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority</li><li>
Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback</li><li>
Act as an ambassador by understanding and fostering the organization's mission and vision</li><li>
Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner</li><li>
Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior</li><li>
Address difficult or contentious issues in a constructive manner</li><li>
Support/promote change; demonstrate flexibility, and take calculated risks when appropriate</li><li>
Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization</li><li>
Work to continuously improve the efficiency and effectiveness of the service or product being delivered</li><li>
Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives</li><li>
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences</li></ul><br>
<b>
GENERAL COMPETENCIES</b><br>
<b>Citywide</b><b> - Every employee in this position is accountable to:</b><br>
<ul><li>
Establish effective interpersonal relationships through honest, open communication and follow-through on commitments</li><li>
Recognize personal strengths and weaknesses, and target areas for personal self-development</li><li>
Demonstrate initiative in performing job tasks</li><li>
Exhibit problem-solving skills leading to sound judgment and quality decisions</li><li>
Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently</li><li>
Communicate effectively with individuals and groups using clear and concise verbal and written communications</li><li>
Demonstrate accountability for work, and take ownership in job performance</li><li>
Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product</li></ul><b>
Job Specific </b><b>&ndash; Every employee in this position must be able to:</b><br>
<ul><li>
Ensure a high level of performance for mission critical systems and business applications</li><li>
Utilize excellent analytical skills, creativity and problem-solving skills for configuration and troubleshooting of personal computers, laptops and mobile devices.</li><li>
Establish work priorities as a team member</li><li>
Communicate clearly, concisely and effectively technical concepts and technology solutions to management and personal computer users</li><li>
Read and comprehend technical manuals to install and configure hardware and software and troubleshoot personal computer, laptops and software application problems</li><li>
Follow departmental goals and directives</li><li>
Respond to user requests and concerns in a prompt manner</li><li>
Establish and maintain effective working relationships with City management, vendors, system users, supervisors, other employees and the public</li><li>
Handle multiple priorities and work with minimal supervision</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>JOB SPECIFIC FUNCTIONS</b></h2></div>
<div><p><b>Essential Job Functions, Duties, Responsibilities, and Tasks</b><br>
1. Provide computer and laptop support, service center operations, and business application administration, including:</p><ul><li><div>
Install, configure, modify and maintain computer, laptops and software and patches; provides application support and other software</div></li><li><div>
Install new software releases, system upgrades and resolves software related problems</div></li><li><div>
Perform system backups and recovery</div></li><li><div>
Use automated tool for deployment of software upgrades and patches</div></li><li><div>
Maintain data files and monitors system configuration to ensure data integrity performs monitoring and tuning of business applications</div></li><li><div>
Deploy hardware and software upgrades for computers and laptops and perform upgrades or coordinates upgrades through Systems Administrator Supervisor</div></li><li><div>
Troubleshoot network connectivity issues for LAN/WAN clients in a Windows Server environment</div></li><li><div>
Support internal and external electronic mail</div></li></ul>
2. Handle system troubleshooting, including:<ul><li>
Provide systems management, integration and troubleshooting for all supported personal computer hardware, software and peripherals</li><li>
Prepare and maintains related documentation for installation, configuration, troubleshooting and disaster recovery</li></ul>
3. Participate in the annual PC deployment process<ul><li>
Install applications and delivery/setup of PCs at City facilities</li><li>
Assist in the cleanup of decommissioned PCs and printers to wipe hard drives and prepare for auction or donation</li><li>
Assist in coordinating technology items for auction pickup</li></ul>
4. Possess a valid driver&rsquo;s license and operate City vehicles in a safe and responsible manner<br>
5. Maintain regular and punctual attendance<br>
<b>Other Duties and Responsibilities</b><br>
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City&rsquo;s discretion.</div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS</b></h2></div>
<div><p><b>Education, Experience, Skills, Formal Training, Licenses, and Certifications</b><br>
<b>Required</b><b>:</b></p><br>
<ul><li>
Previous experience in Information Technology performing support for computers, laptops and mobile devices in a LAN environment</li><li>
Experience with Windows 10 and 11, Microsoft 365 Apps for enterprise, and other third-party applications</li><li>
Possess and maintain a valid driver&rsquo;s license and safe driving record throughout employment</li><li>
Formal education or training related to one or more of the following: Windows server, Windows desktop, or other Microsoft technologies</li><li>
Associates degree or greater in Computer Science or related field</li><li>
Must possess or complete the following within six months of employment, and maintain current certification throughout employment:<ul><li>
A+ CompTIA Certification</li><li>
Dell Hardware PC Support Certification</li></ul></li><li>
Ability to pass the Criminal Justice Information Services (CJIS) background check</li></ul><b>
Preferred</b><b>:</b><br>
<ul><li>
Three (3) or more years of professional work experience in Information Technology performing support for computers, laptops, and mobile devices in a LAN environment</li><li>
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered</li><li>
Bachelor&rsquo;s degree in computer science or related field</li></ul><b>
Physical Requirements</b><br>
<ul><li>
Work is sedentary in nature and requires sufficient physical stamina and strength for:</li><li>
Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods</li><li>
Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies</li><li>
Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment</li><li>
Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting and pushing and/or pulling of up to 25 pounds with dollies and carts</li></ul><br>
<b>
WORKING CONDITIONS</b><br>
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.<br>
<b>Required Materials and Equipment</b><br>
Personal computer, laptops and parts, printer, peripheral equipment, telephone, servers, computer reference materials<br>
<br>
<b>PRE-EMPLOYMENT REQUIREMENTS</b><br>
<ul><li>
Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification</li><li>
Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas</li><li>
Drug screen</li><li>
Physical</li><li>
Must be legally entitled to work in the United States</li></ul></div><p></p>
</div><div></div><div><div><p><b><i>The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.</i></b></p></div></div></div>
<br><p></p><div><div><div><div><div>The City of Westminster offers a comprehensive benefit package including:</div><ul><li>Health and Dental</li><li>Flexible Spending</li><li>Pension/Retirement Plans</li><li>Term Life Insurance</li><li>Long-term Disability</li><li>Survivor Benefits</li><li>Wellness Program</li><li>Career Development Program</li><li>Tuition Reimbursement Program</li><li>Leave program that provides for vacation, holidays, sick leave, major illness, and on the job injury</li></ul><div> </div><div>For a more detailed overview of our General Non Exempt employee benefit package: <br>
Benefit Package<br>
<br>
The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.<br>
<br>
<b>401(a) Contribution Rates:</b><br>
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.<br>
Employer Contribution: 12% of your base pay.<br>
<br>
<b>Employer Contribution Vesting Schedule</b><ul><li>Less than 3 years - 0%</li><li>3 to 4 years - 60%</li><li>4 to 5 years - 80%</li><li>Over 5 years - 100%</li><li>For employees age 55 and older, the employer contributions are 100% vested</li></ul><br>
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.</div></div></div></div></div><p></p>

Service Desk Specialist/Senior Service Desk Specialist

Millennium Physician Group

<div><p><b>Job Description Summary</b></p><p>
&lrm;</p>
Provides onsite IT support for the Nashville office, including white-glove support for executive leadership, while contributing to the Mosaic Shared Service Desk. Responsible for resolving technical issues, fulfilling service requests, and ensuring a high level of customer service.<p>
&lrm;</p><p><b>
How will you make an impact &amp; Requirements</b></p><p>
&lrm;</p><p>
The IT Service Desk Specialist is responsible for delivering onsite technical support for the Nashville office, with a strong focus on supporting executive leadership. This role also supports the Mosaic Shared Service Desk, ensuring timely resolution of incidents and service requests while maintaining high service standards.</p><p><b>
Key Responsibilities</b></p><ul><li>
Provide onsite technical support for executive leadership and local end users</li><li>
Act as a primary point of contact for IT incidents and service requests</li><li>
Troubleshoot hardware, software, network, and access-related issues</li><li>
Support laptops, desktops, mobile devices, and peripherals</li><li>
Manage and update tickets in the ITSM platform in accordance with SLAs</li><li>
Assist with onboarding and offboarding, including device setup and access coordination</li><li>
Support conference room and AV technology to ensure meeting readiness</li><li>
Collaborate with infrastructure, security, and application teams to resolve complex issues</li><li>
Maintain accurate documentation of incidents, resolutions, and processes</li><li>
Contribute to continuous improvement of Service Desk operations</li></ul><p><b>
Qualifications</b></p><ul><li>
2&ndash;5 years of experience in IT support or Service Desk environments</li><li>
Strong knowledge of Windows, Office 365, and standard enterprise applications</li><li>
Experience with ITSM tools such as ServiceNow</li><li>
Strong communication and customer service skills, with experience supporting executive stakeholders</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Experience providing white-glove or executive support</li><li>
Basic knowledge of networking concepts</li><li>
ITIL Foundation certification or equivalent experience</li></ul><p>
&lrm;</p><p><b>
Compensation:</b></p>
$22.00<p>
to</p>
$33.00</div>

IT Service Desk Specialist

Astreya

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a dedicated and knowledgeable Technical Support Specialist to join our
 </p>
 <p>
  team. As an End User Support IT Specialist, you will provide on-site and remote
 </p>
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  technical support for internal end-user software, hardware, and connectivity. We are
 </p>
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  looking for a driven, self-directed, technical professional who can work both
 </p>
 <p>
  independently and with the broader support team. The End User Support team is
 </p>
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  singularly focused on delivering a seamless technology experience for all users. The
 </p>
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  right candidate is capable of quickly and efficiently resolving a wide range of technical
 </p>
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  issues while providing top-tier customer service to our end users.
 </p>
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  <br/>
 </p>
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  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  ● Identify, triage, troubleshoot, diagnose, and resolve complex technical problems
 </p>
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  via in-person, phone, chat, and email-based support channels.
 </p>
 <p>
  ● Troubleshoot technology issues related to hardware, software, user accounts,
 </p>
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  trading environments, operating systems, and mobility
 </p>
 <p>
  ● Fulfill IT hardware requests requiring delivery, setup, or low-level hardware
 </p>
 <p>
  troubleshooting for end users in the office where you&rsquo;re based.
 </p>
 <p>
  ● Provide hands-on data center support, including equipment installation, cabling,
 </p>
 <p>
  inventory tracking, and basic troubleshooting.
 </p>
 <p>
  ● Perform conference room maintenance sweeps and basic troubleshooting.
 </p>
 <p>
  ● Escalate issues to senior members of the technical support team, infrastructure
 </p>
 <p>
  teams, platform engineering teams, and/or third-party vendors to ensure
 </p>
 <p>
  end-user issues are fixed at their root and do not recur.
 </p>
 <p>
  ● Provide excellent customer service experiences for all end users, traders, and
 </p>
 <p>
  senior leadership, acting as the end user&rsquo;s advocate, ensuring their issues are
 </p>
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  fully fixed and they have an optimal IT experience.
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  ● Collaborate effectively with both local and remote or distributed team members to
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  accomplish small support tasks and large technical projects.
 </p>
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  ● Overtime responsibilities as needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we&rsquo;re looking for:
  </strong>
 </p>
 <p>
  ● 2+ years of relevant technical support experience in a medium to large, complex,
 </p>
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  and fast-moving enterprise environment.
 </p>
 <p>
  ● Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and
 </p>
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  information security topics.
 </p>
 <p>
  ● Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft
 </p>
 <p>
  Exchange, TCP/IP, and VPN.
 </p>
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  ● Working knowledge of messaging platforms, telecommunication tools,
 </p>
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  collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
 </p>
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  ● Ability to communicate effectively and professionally across all settings to
 </p>
 <p>
  technical and non-technical audiences of all tenure and seniority.
 </p>
</div>


Service Desk Specialist

Lawelawe Technology Services Inc

<p>Who We Are<br/>Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.<br/></p><p>You Are<br/>The IT Service Desk Specialist III will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. Responsible for resolving moderate to highly complex technical issues.<br/></p><p>Key Responsibilities<br/></p><p>Answer questions, analyze problems, and provide technical assistance to end users for hardware, software, and systems.<br/>Resolve computer software and hardware problems for users.<br/>Serve as a contact point for users experiencing issues with computer software, hardware, and operating systems.<br/>Provide resolutions for low to moderate technical issues.<br/>Acts as the escalation path to resolve moderate to highly complex technical issues.<br/>Offer support for call overflow during peak times or reduced staff hours.<br/>Serves as the first contact with customers who need technical assistance<br/>Performs troubleshooting PCs, Laptops, Printers, and other devices<br/>Provide quick resolution and excellent customer service.<br/>Redirects unresolved issues to level 4 technicians and team leads or escalates to GSC for next level support as necessary.<br/>Utilizes ServiceNow to manage tickets counts and respond to users<br/>Maintains SOPs and service catalog on installation of software, configuration of hardware and problem troubleshooting<br/>Establish a timeline and protocol for harder-to-solve problems<br/>Perform system administrator level duties including server administration and security patching, and enterprise system support<br/>Responsible for maintaining an accurate and complete Government asset inventory<br/>Other duties as assigned.<br/></p><p>The Team<br/>Lawelawe Defense Inc (&quot;LDI&quot;) is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.<br/></p><p>Qualifications<br/></p><p>Six (6) years of experience demonstrating proficiency as an IT Service Desk Specialist<br/>Bachelor degree<br/>Active secret security clearance required<br/>IAT-II level baseline certificate according to DoD 8570.01-M certificate requirements<br/>Active CompTIA Security+ CE certification<br/>Knowledge of hardware, software, and operating systems.<br/>Strong customer service skills.<br/>Effective communication skills.<br/>Ability to work well under supervision and as part of a team.<br/>Must be a US Citizen<br/></p><p>Work Environment<br/>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.<br/></p><p>Position Type/Expected Hours of Work<br/>This is a full-time position. Typical days and hours of work are Monday through Friday and may require overtime occasionally. Evening and weekend hours as required by business need.<br/></p><p>Salary<br/>Dependent on Experience (DOE). Compensation will be based on qualifications, relevant experience, and internal equity.<br/></p><p>The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.<br/></p><p>Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.<br/></p><p>Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.<br/></p><p>We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.<br/>nMWAx1o3gP<br/></p><p>Benefits:<br/></p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: In person<br/></p>

IT Service Desk Specialist III

DriveTime Automotive Group

<div><p><b>What&rsquo;s Under the Hood</b></p><p></p><p>
DriveTime Family of Brands is the largest privately owned used car sales finance &amp; servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.</p><p></p><p>
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.</p><p></p><p><b>
That&rsquo;s Nice, But What&rsquo;s the Job?</b></p><p></p><p><b><i>
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.</i></b></p><p></p><p>
In short, as an IT Support Specialist II, you will be a key part of our Enterprise Service Desk providing day-to-day IT technical support to employees across the DriveTime family of companies. The Service Desk is the face of IT, ensuring end users&rsquo; technical difficulties are resolved in a timely manner to prevent downtime. As an IT Support Specialist II, you will be answering phone calls and working tickets.</p><p></p><p>
In long, our IT Support Specialist II's:</p><ul><li>
 Provide remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-related issues, printers, and other peripherals</li><li>
Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions</li><li>
Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues</li><li>
Answer inbound service desk phone calls, accurately document issues, troubleshooting in real time, and route or escalate requests as needed</li><li>
Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations</li><li>
Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems</li><li>
Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed</li><li>
Collaborate with other IT teams for escalations and problem resolution</li><li>
Monitor end users&rsquo; and team members&rsquo; issues to protect data integrity and prevent unauthorized access or breaches</li></ul><ul><li>
Identify gaps and potential vulnerabilities to keep all data and systems secure</li><li>
Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes</li><li>
Conduct regular interval software and access audits</li><li>
Provide technical feedback to team members and provide leadership with any concerns identified</li><li>
Document various data points to identify training gaps</li><li>
Provide guidance to end-users on the use of software applications, hardware, and IT best practices</li></ul><p></p><p><b>
So, What Kind of Folks Are We Looking for?</b></p><ul><li>
Strong knowledge of network management, troubleshooting, and configuration.</li><li>
Familiarity with IT infrastructure components, including computer networking principles and device management platforms</li><li>
Knowledge and experience with Azure Active Directory</li><li>
Remote from the Phoenix, AZ or Dallas, TX metro areas</li><li>
Early morning shift (5/6 am start)</li><li>
Rotation of one Saturday every month</li></ul><p></p><p><b>
The Specifics:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience &amp; professional certifications</li><li>
 3+ years of IT Service Desk experience</li><li>
Proficiency in software troubleshooting and configuration across various platforms</li><li>
Proficiency with Windows, macOS, and Linux operating systems</li><li>
Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel</li><li>
Experience supporting a Citrix environment and Thin Clients</li></ul><p></p><p><b>
Nice to haves:</b></p><ul><li>
Certifications such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA)</li><li>
Experience with writing technical documentation</li><li>
Duo (any two-factor authentication tool experience)</li><li>
Okta (any identity management solution)</li><li>
Genesys (any phone system support experience)</li><li>
Any VPN service experience</li><li>
Any Remote access software</li></ul><p></p><p><b>
So What About the Perks? Perks matter</b></p><ul><li><p><b>
Teamwork in Action</b><b>. </b>In this position, you&rsquo;ll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!</p></li><li><p><b>
Medical, dental, and vision, oh my!</b> DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.</p></li><li><p><b>
But Wait, There&rsquo;s More.</b> 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.</p></li><li><p><b>
Growth Opportunities.</b> You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.</p></li><li><p><b>
Tuition Reimbursement.</b> We&rsquo;re as passionate about your professional development as you are. With that, we&rsquo;ll put our money where our mouth is.</p></li><li><p><b>
Wellness Program.</b> Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!</p></li><li><p><b>
Gratitude is Green.</b> We offer competitive pay across the organization, because, well&hellip; money matters!</p></li></ul><p></p><ul><li><b>
In-House Gym.</b> We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!</li><li><b>
Give Us a Reason (or not), and We&rsquo;ll Celebrate.</b> Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other&rsquo;s company outside of day-to-day work.</li><li><b>
Smart-Casual Dress.</b> Come dressed in jeans (you&rsquo;ll fit right in with the rest of us).</li><li><b>
Paid Time Off.</b> Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!</li></ul><p></p><p><b>
Anything Else? Absolutely.</b></p><p></p><p>
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we&rsquo;ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don&rsquo;t forget Phoenix Business Journal Healthiest Employers (okay, we&rsquo;ll stop there)!</p><p></p><p>
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.</p><p><br>
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!</p></div>

Enterprise Service Desk Specialist II

ursa major

<p></p><div><div><p><b>The future of aerospace and defense starts here.</b></p><p><br>
Ursa Major was founded to revolutionize how America and its allies access and apply high-performance propulsion, from hypersonics to solid rocket motors, satellite maneuvering and launch. We design and deliver propulsion and defense systems that solve the most urgent and critical national security demands.</p></div><p>
As a critical member of our Digital Operations team, you will be expected to own and accomplish more than most think possible with less than many claim necessary. Our business model depends on best-in-class technologies, which means we require a best-in-class team. You will need to be driven, detail-oriented, and focused to continually improve our ability to make the best engines. We reward good ideas and execution of those ideas regardless of prior experience; and most of all hold high standards of teamwork, creativity, and collaboration.</p>
<p>
The IT Support Specialist is responsible for supporting the Information Services team in various capacities. We are looking for someone who is motivated to help others and take initiative to improve our IT infrastructure as needed. Ideally you will have a can-do attitude and be able to work in an environment that is constantly evolving. Whether it is in the form of traditional desktop support or a major software deployment, our mission is to provide outstanding customer service and support so our teams can focus on doing what they do best, building the best engines in aerospace. This role will report to the IT Manager.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Provide world class desktop support to all Ursa employees</li>
<li>Triage and manage helpdesk tickets via our IT Support portal (Jira Service Management)</li>
<li>Troubleshoot and diagnose problems, escalating them as necessary to tier II support</li>
<li>Manage and deploy software via Microsoft Intune and the Microsoft Company Portal App</li>
<li>Setup and deploy new hire / replacement equipment</li>
<li>Manage and track IT assets</li>
<li>Manage user accounts using Microsoft Office 365</li>
<li>Manage user permissions in Microsoft Azure and Microsoft SharePoint Online</li>
<li>Work on IT projects to help improve internal infrastructure as requested</li>
<li>Maintain support documentation and publish knowledgebase articles</li>
<li>Work with IT management to develop strategies to improve helpdesk efficiency and customer satisfaction</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications:</b></p>
<ul>
<li>3+ years' experience in helpdesk / desktop support</li>
<li>Ability to work onsite in both Berthoud, CO and Broomfield, CO</li>
<li>Comfortable working in fast-paced, startup environment</li>
<li>Demonstrated success as project or team lead</li>
<li>Experience communicating effectively in writing and orally</li>
<li>Ability to break down complex problems into simple explanations</li>
<li>Ability to work with various teams from multiple disciplines on time sensitive issues with the ability to prioritize items as necessary</li>
<li>Eagerness to learn and willingness to take on problems without hesitation</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul>
<li>Familiarity with datacenter environments and basic network skills is a plus</li>
<li>Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred</li></ul><br>
<p></p>
<p>
Colorado law requires us to tell you the base compensation range of this role, which is $58,000 - $75,000, determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we are evaluating individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for our team. What we can't quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.</p><br>
<p></p>
<p>
Classification: Full-time Exempt</p><p></p><div><div><div><br>
<p><b>
Benefits Include: (Please note, Interns are not eligible for benefits)</b></p>
<ul>
<li>Unlimited PTO - Vacation, Sick, Personal, and Bereavement</li>
<li>Paid Parental and Adoptive Leave</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Tax Advantage Accounts (HSA/FSA)</li>
<li>Employer Paid Short and Long Term Disability, Basic Life, AD&amp;D</li>
<li>Additional Benefit Options Including Voluntary Life and Emergency Medical Transport</li>
<li>EAP Program</li>
<li>Retirement Savings Plan - 401k with Company Match</li>
<li>Equity Grants in the Company</li></ul><br>
<p></p>
<p><b>
How To Apply:</b><br>
Interested candidates are encouraged to apply by filling out the application below and clicking &quot;Submit Application&quot;. This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.</p>
</div><p></p>
<div><b>NOTE: </b>Research suggests that women and BIPOC individuals may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.</div>
</div>
<div></div><div><b>US CITIZENSHIP, PERMANENT RESIDENCY, REFUGEE OR ASYLUM STATUS IS REQUIRED.</b></div>
<div></div>
<div><b>Eligibility to obtain and maintain a U.S. Security Clearance.</b></div>
<div></div>
<div><i>We're an equal-opportunity employer. You will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></div>
<div></div>
<div>No outside recruiters, please.</div></div></div><div></div>

IT Service Desk Specialist II

Memorial Hospital at Gulfport

<div><p>Service desk specialist will provide technical support to end users experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.</p></div>
<br><div><ul><li>Contribute to a knowledge base by creating articles and guides for common technical issues and their solutions
<ul><li>Assist with hardware management, including equipment procurement, deployment, and maintenance
</li><li>Log and track issues using a ticketing system, ensuring that all necessary information is captured accurately
</li></ul></li><li>Will maintain exemplary customer service by exercising a professional and friendly approach when communicating with customers using a variety of communication and support technologies
<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
</li><li>Will document, prioritize, categorize, and monitor customer issue based on their severity and impact on business operations to ensure a timely resolution
</li></ul></li><li>Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
<ul><li>When not able to independently solve an issue, will ensure that the issue is resolved by escalating more complex technical issues to higher-level support teams or senior service desk specialist when necessary
</li></ul></li><li>Will gain proficient working knowledge of the applications they are responsible for supporting
<ul><li>Will maintain productivity standard as set forth by supervisor
</li><li>Will display a sense of urgency and drive to complete tasks quickly</li></ul></li></ul></div>
<br><div><p>Education:
</p><ul><li>High School or GED
</li></ul><p>Experience:
</p><ul><li>1 year working in the IT/Help Desk Industry
</li></ul><p>Required
 </p><ul><li>Valid drivers license
</li></ul><p>Skills:
</p><ul><li>Strong organizational, presentation, and customer service skills
</li><li>Identifying problems and reviewing related information to develop and evaluate options and implement solutions
</li><li>Excellent communication skills, both written and verbal
</li><li>Customer-focused attitude and a passion for delivering exceptional service</li></ul></div>

Service Desk Specialist - I/S Operations - Evening - FT

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