service desk specialist

Etisalat

<div><div>IT Service Desk Specialist.Infrastructure &amp; Operations - (250002P3)</div><div>
Description<div></div> 
Job Purpose
To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon as possible
Report To Position Name
ENSURE EFFECTIVE CUSTOMER SUPPORT IN THE AREA OF INFORMATION TECHNOLOGY BY RECEIVING CALLS, MAILS AND REQUESTS. &#61623; RECORD AND TRACK INTERACTIONS AND INCIDENTS. &#61623; KEEP THE CUSTOMER ALWAYS UPDATED ABOUT THE REQUEST STATUS AND PROGRESS. &#61623; MAKE INITIAL ASSESSMENT FOR ALL REQUESTS, ATTEMPT TO RESOLVE THEM OR ESCALATE TO SECOND OR THIRD LINE OF SUPPORT. &#61623; INDENTIFY PROBLEMS AND MONITOR ESCALATION PROCEDURE RELATIVE TO APPROPRIATE SLA. &#61623; ENSURE THE CONFIDENTIALITY, INTEGRITY AND AVAILABILITY OF ETISALAT SYSTEM AND DATA SECURITY, INCLUDING USER ACCESS TO COMPUTER &#61623; CONTRIBUTE SHORT TECHNICAL ARTICLES TO ETISALAT ONLINE KNOWLEDGE BASE. &#61623; RESPOND WITHIN AGREED TIME LIMITS TO CALL-OUTS OUTSIDE WORKING HOURS<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
Essential University degree in Computer Science / Engineering. Excellent Computer skills. Excellent in Arabic &amp; English (Reading, Writing &amp; Oral). Excellent communication and customer service skills Desirable 
QUALIFICATIONS_DESIRABLE
N/A 
EXPERIENCE_ESSENTIAL
Essential Minimum 1 to 2 years&rsquo; experience. Experience in managing Microsoft IT based operations. 
EXPERIENCE_DESIRABLE
N/A 
CERTIFICATIONS_ESSENTIAL
At least certified in two courses Microsoft Certified Professional (MCP). Attend the Microsoft Certified Systems Engineer (MCSE) track. Information Technology Infrastructure Library (ITIL) Awareness. Attend Cisco Certified Network Associate CCNA course.<div> 
</div></div><div>
Job: Specialist</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 27/Oct/2025, 6:18:04 AM</div></div>

IT Service Desk Specialist.Infrastructure & Operations

Delivery Hero

Job Summary The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escape complex issues when necessary. Key Responsibilities <ul> <li>Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.</li> <li>Manage the IT counter to support employees with hardware software and access requests.</li> <li>Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.</li> <li>Support and administer Google Workspace (G Suite) accounts apps and integrations.</li> <li>Basic network troubleshooting (LAN / Wi-Fi connectivity VPN printer setup etc.).</li> <li>Install configure and maintain applications such as MS Office 365 and collaboration tools.</li> <li>Ensure timely escalation of unresolved issues to higher-level IT support teams.</li> <li>Assist with new hire onboarding (laptop setup account creation orientation support).</li> <li>Track and update asset inventory for laptops peripherals and accessories.</li> <li>Provide support for audio / visual and conferencing equipment.</li> <li>Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.</li> <li>Maintain documentation of processes FAQs and solutions for common issues.</li> <li>Participate in IT projects such as system upgrades security awareness and process improvements.</li> <li>Ensure compliance with IT policies security guidelines and data protection standards.</li> </ul> Qualifications and Skills <ul> <li>Bachelors degree (or Diploma) in Information Technology Computer Science or related field.</li> <li>Fresh graduates are welcome to apply; 12 years of IT support / service desk experience is preferred.</li> <li>Strong knowledge of Windows and macOS troubleshooting.</li> <li>Familiarity with Google Workspace (G Suite) administration.</li> <li>Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi Fi).</li> <li>Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).</li> <li>Excellent problem-solving skills and attention to detail.</li> <li>Strong communication and customer service skills.</li> <li>Ability to multitask prioritize and work in a fast-paced environment.</li> <li>Willingness to work flexible hours or shifts if required.</li> </ul> Remote Work: No Employment Type: Full-time Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNibSRtkrZu2LRIDBzLzwN8wf" width="0" height="0" />

IT Service Desk Administrator II UAE National Only

MEEZA QSTP

<div>
 
 
 Service Desk Analyst
 
 
 
 The primary responsibilities of the Service Desk Analyst:
 
 
 
 
 
 Functional Responsibilities:
 
 <ul>
 <li>
 Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
 </li>
 <li>
 Provide telephone and email support for clients and users.
 </li>
 <li>
 Proactively monitor support mailboxes and log in to the system.
 </li>
 <li>
 Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
 </li>
 <li>
 Create, document, and review work instructions to help deal with similar incidents and requests.
 </li>
 <li>
 Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
 </li>
 <li>
 Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
 </li>
 <li>
 Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
 </li>
 <li>
 Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 
 Academic &amp; Professional Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
 </li>
 </ul>
 
 Experience:
 
 <ul>
 <li>
 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Strong problem-solving abilities to diagnose and resolve customer issues.
 </li>
 <li>
 Excellent written and verbal communication skills, with a keen focus on effective customer service.
 </li>
 <li>
 Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
 </li>
 <li>
 Hands-on experience with Microsoft Operating Systems and the Office suite.
 </li>
 <li>
 Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
 </li>
 <li>
 Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
 </li>
 <li>
 Knowledge of fundamental IT security principles.
 </li>
 <li>
 Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
 </li>
 <li>
 Proficiency in Microsoft Active Directory, Exchange, and O365.
 </li>
 <li>
 
 Preferred
 
 : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
 </li>
 <li>
 
 Preferred
 
 : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
 </li>
 <li>
 
 Preferred
 
 : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst

<div><div>NOC Front Office Specialist.Network Management - (250002J5)</div><div>
Description<div></div> 
Job Purpose
1- 24 x 7 Surveillance across IT &amp; Technical networks. 2- Detect faults/outages and follow up till restoration as per agreed SLA. 3- Open Trouble Tickets for all fired alarms/events on concerned Teams via HPSM. 4- Escalate Incidents as per agreed incident procedure document and generate IR reports. 5- Shift Handover implemented properly.
Report To Position Name
IT NOC Surveillance 1. 24 x 7 monitoring of all IT network services (DB, Servers, IN billing and charging, Infrastructure, Applications, Contact Centre, Middle-ware, Siebel,&hellip;). 2. on time detection of faults and follow up till restoration. 3. Create Trouble Tickets and update according to the agreed SLAs. 4. Shift plan &amp; Shift handover implementation. 5. Supervise the service during CR implementation and verify the service status after implementation. 6. Data collection, Network performance monitoring 24/7. 7. Generate incident reports according to predefined incident severity and escalate to the top management when required according to approved updated escalation matrix during the incident with various means notifications (SMS, mail,...)<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
- Ability to work 24/7 - shift base - Ability to work under pressure - Arabic &amp; English ( spoken &amp; written) - Graduated within Telecommunication or Computer Engineering - Computer knowledge: Windows, Word, Excel, Power Point, Outlook... - Capable to handle multi Tasks 

QUALIFICATIONS_DESIRABLE
- Very good communication skills. - Very good presentation skills. - Programming skills. - ITIL foundation 
EXPERIENCE_ESSENTIAL
- Support the Change Management process by controlling final execution of all Planned Works for all network and services to minimize service disruption. - Broad knowledge within mobile communications, IN billing &amp; charging, IT systems,.... - Experience in a Network Operations or IT service desk environment. 
EXPERIENCE_DESIRABLE<ul><li>Good understanding of IT technologies.</li></ul> 
CERTIFICATIONS_ESSENTIAL
- ITIL Foundation - CCNA - Mobile Network Package (2G/3G/4G/5G)<div> 
</div></div><div>
Job: Specialist</div><div>
Organization: Etisalat-Misr</div><div>
 Entry Level</div><div>
Job Posting: 15/Oct/2025, 5:50:09 AM</div></div>

NOC Front Office Specialist.Network Management

Akima

<div>Company Overview: 
Work Where it Matters 
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more. 
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today! 
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</li><li>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</li><li>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</li><li>
Troubleshoots all other site authorized software with IMOs and users.</li><li>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</li><li>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>
Works within a small continuous improvement focused team.</li><li>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>
Completes all tasks and assignments as requested by Supervisors and Management.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</li><li>
You must be able to meet all health requirements.</li><li>
Must be able to pass a detailed medical and dental exam.</li><li>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</li><li>
Must have a working knowledge of Microsoft Office software.</li><li>
Demonstrated strong customer service skills are mandatory.</li><li>
Excellent interpersonal skills are required.</li><li>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
Computing Environment (CE) Certificates:<ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li></ul>
Job ID: 2025-19814 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

RLDatix

<div>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

<div>Company Overview:

Work Where it Matters 
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At ASE, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. 
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

Akima Systems Engineering is looking for a Service Desk Administrator to work on Shaw Air Force Base, SC. Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. The place of performance for this role is on-site at USARCENT G6 on Shaw Air Force Base in Sumter, SC. 
This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!
Responsibilities:
<ul><li>Provide 24/7/365 on-site service desk support within Patton Hall to ensure continuous user assistance and incident response.</li><li>
Establish and maintain a service management system for incident resolution and trend analysis using the Army Enterprise Service Management Platform (AESMP) and other Army-mandated systems of record.</li><li>
Receive, document, and track all service requests and incidents via phone calls, walk-ins, and emails; generate and manage trouble tickets throughout the lifecycle.</li><li>
Monitor and review active tickets to ensure timely problem resolution, collect and analyze outage data, and provide real-time updates and feedback to customers.</li><li>
Prepare and deliver trend analysis and resolution time reports to USARCENT G-6 leadership and the Contracting Officer&rsquo;s Representative (COR) in accordance with technical exhibit requirements.</li><li>
Provide initial response to outages or service degradations, assess the issue, and assign tickets to the appropriate technical section or escalation tier.</li><li>
Deliver multi-tiered user support as follows:<ul><li>
Tier 1: Provide end-user assistance via phone or remote desktop access.</li><li>
Tier 2: Perform on-site/deskside technical support when remote resolution is not feasible.</li><li>
Tier 3: Escalate complex issues to system or network engineers through the ticketing system.</li></ul></li><li>
Contact the customer prior to ticket closure to confirm remediation actions and ensure restored operations.</li><li>
Remediate or escalate issues in accordance with defined service level timelines and technical exhibit guidance.</li><li>
Develop and manage a customer feedback system (card or web-based) to capture satisfaction data and report results to USARCENT G-6 leadership and the COR per contract deliverables.</li><li>
Coordinate with external agencies (e.g., RCC-SWA, DISA, or other contractors) to resolve access issues or system dependencies beyond local authority.</li><li>
Perform workstation and peripheral configurations including desktops, laptops, docking stations, printers, monitors, zero-client devices, VoIP phones, AV controls, and CAC readers.</li><li>
Activate and configure network connections (router ports and VLANs) for LAN drops; maintain and update standard system images for all approved government desktop/laptop models.</li><li>
Provide technical and managerial support for Defense Enterprise Provisioning Online (DEPO) enterprise email (NIPRNET/SIPRNET) accounts; serve as DEPO General Manager (GM) or Entitlement Manager (EM) for the USARCENT G-6 Shaw Service Desk.</li><li>
Follow USARCENT SOPs for network access procedures for incoming personnel, verifying training completion in ATCTS and ensuring all SAAR forms are properly signed and approved before account creation in Active Directory.</li></ul>
Qualifications:
<ul><li>Minimum 1 year of experience of Service Desk Operations and IAW DoD 8570.01-M, DoDD 8140, or the latest authoritative policy.</li><li>
Required CompTIA A+ Certification (Preferred CompTIA Security +, DoD 8570 IAT Level II baseline certification).</li><li>
Active Secret Clearance.</li></ul>
Job ID: 2025-19811 Work Type: On-Site</div>

Service Desk Administrator (Active Secret Clearance required)

Search 10000+ Service desk specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 service desk specialist jobs NEAR_ME

IT Service Desk Specialist.Infrastructure & Operations

IT Service Desk Administrator II UAE National Only

Service Desk Analyst

NOC Front Office Specialist.Network Management

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

Service Desk Analyst

Service Desk Administrator (Active Secret Clearance required)