service desk specialist

Valley Medical Center

<div></div><div><div><div><ul><li><h6 class="jobSectionHeader">Job Title:</h6>
 Service Desk Specialist
</li><li><h6 class="jobSectionHeader">Req:</h6>
 2026-0313
</li><li><h6 class="jobSectionHeader">Location:</h6>
 Hospital Campus Clinics and/or Leased Buildings
</li><li><h6 class="jobSectionHeader">Department:</h6>
 Cyber Security Services
</li><li><h6 class="jobSectionHeader">Shift:</h6>
</li><li><h6 class="jobSectionHeader">Type:</h6>
 Full Time
</li><li><h6 class="jobSectionHeader">FTE:</h6>
 1
</li><li><h6 class="jobSectionHeader">Hours:</h6>
</li><li><h6 class="jobSectionHeader">City State:</h6>
 Renton, WA
</li><li><h6 class="jobSectionHeader">Salary Range:</h6>
 Min $49,512 - Max $71,793/annual DOE</li></ul></div></div> 
 
 
 
Job Description:
VALLEY MEDICAL CENTER

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Service Desk Specialist I

JOB OVERVIEW: _________________

DEPARTMENT: Information Technology, Technical Services

WORK HOURS: As required to fulfill responsibilities.

REPORTS TO: Manager/Supervisor Service Desk.

PREREQUISITES:
<div>
<ul><li>Zero (0) - two (2) years' experience in a customer service or Solution Center Support role. Outstanding Customer Service skills, required.
</li></ul>
<ul><li>Zero (0) - two (2) years of technical school.
</li></ul>
<ul><li>Some experience with Wintel PC's and iOS / Apple products.
</li></ul>
<ul><li>Potential to install, repair and troubleshoot PC hardware, software, and related equipment.
</li></ul>
<ul><li>Zero (0) - two (2) years' experience troubleshooting the installation or management of Windows Networks.
</li></ul>
<ul><li>Experience with ticketing system a plus
</li></ul>
<ul><li>Comptia A+ OR IT Fundamentals (ITF+) OR HDI Support Center Analyst (HDISCA) certification required Will allow up to 90 days from hire to obtain.
</li></ul>
</div>QUALIFICATIONS:
<div>
<ul><li>Experience with currently installed computer and telephone equipment, operating systems, and desktop applications.
</li></ul>
<ul><li>Ability to work independently and in teams with good problem solving, communication, and organizational skills.
</li></ul>
<ul><li>Diligent, results-oriented work habits.
</li></ul>
<ul><li>Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
</li></ul>
<ul><li>Demonstrated ability to understand and follow detailed instructions.
</li></ul>
<ul><li>Demonstrated continued professional development.
</li></ul>
<ul><li>Healthcare experience a plus.
</li></ul>
</div>UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:

Requires the ability to move PC's and printers weighing up to 50 lbs. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.

PERFORMANCE RESPONSIBILITIES:
<div>
<ul><li>Generic Job Functions: See Generic Job Description for Administrative Partner.
</li></ul>
<ul><li>Essential Responsibilities and Competencies:
</li></ul>
</div><div><ul><li>Friendly presence and positive attitude; good interpersonal skills and ability to work well with others.
</li></ul>
<ul><li>Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service extremely helpful.
</li></ul>
<ul><li>Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
</li></ul>
<ul><li>Creativity. Ability to think around problems and come up with creative solutions.
</li></ul>
<ul><li>Ability to work responsibly with or without direct supervision.
</li></ul>
<ul><li>Primary responsibility is end user PC hardware and software support and customer service.
</li></ul>
<ul><li>Keeps Supervisor/Manager informed of any major system problems. Maintains Alert Log after notifying personnel to ensure prompt resolution.
</li></ul>
<ul><li>Prepares for new and changed systems and operating environment by completing training programs as required.
</li></ul>
<ul><li>Troubleshoots all hardware and software problems, taking appropriate corrective action, or dispatches trouble ticket to technician or analyst. Follows up on all problems insuring prompt resolution.
</li></ul>
<ul><li>Ensures that outstanding problems are communicated to the next shift clearly.
</li></ul>
<ul><li>Documents all problems and their resolution according to department procedure. Updates open trouble tickets as needed.
</li></ul>
<ul><li>Answers, logs and follows up on all calls made to the Service Desk.
</li></ul>
<ul><li>Follows departmental procedures to create, assign, follow-up, and close call tickets.
</li></ul>
<ul><li>Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes.
</li></ul>
</div>TASK LIST:
<div>
<div><div><ul><li>Dispatches technical trouble calls to technical support staff or appropriate resource.
</li></ul>
<ul><li>Logs incoming calls to call ticketing system.
</li></ul>
<ul><li>Escalate calls as needed.
</li></ul>
<ul><li>Assists users with basic usability issues.
</li></ul>
<ul><li>Resets passwords and/or unlocks accounts for users.
</li></ul>
<ul><li>Maintains a trouble call clearance rate in accordance with established departmental standards.
</li></ul>
<ul><li>Monitor systems and equipment. Notifies manager/administrator of developing situations (alerts) which affect multiple users or systems.
</li></ul>
<ul><li>Maintain/update customer and equipment database records.
</li></ul>
<ul><li>Tracks user problems for trends.
</li></ul>
<ul><li>Support education/training on VMC software.
</li></ul>
<ul><li>Review and respond to Service Desk email daily.
</li></ul>
<ul><li>Ensure appropriate phone message is activated for alert notifications.
</li></ul>
<ul><li>Monitor and take steps to troubleshoot production interfaces and notify support and/or System Administrator.
</li></ul>
<ul><li>Assists on special projects as needed.
</li></ul>
</div></div></div>Date Created:

Revised: 6/23

Grade: NC03

FLSA: E

Cost Center: 8552 
 
Job Qualifications:
PREREQUISITES:
<div>
<ul><li>Zero (0) - two (2) years' experience in a customer service or Solution Center Support role. Outstanding Customer Service skills, required.
</li></ul>
<ul><li>Zero (0) - two (2) years of technical school.
</li></ul>
<ul><li>Some experience with Wintel PC's and iOS / Apple products.
</li></ul>
<ul><li>Potential to install, repair and troubleshoot PC hardware, software, and related equipment.
</li></ul>
<ul><li>Zero (0) - two (2) years' experience troubleshooting the installation or management of Windows Networks.
</li></ul>
<ul><li>Experience with ticketing system a plus
</li></ul>
<ul><li>Comptia A+ OR IT Fundamentals (ITF+) OR HDI Support Center Analyst (HDISCA) certification required Will allow up to 90 days from hire to obtain.
</li></ul>
</div>QUALIFICATIONS:
<div>
<ul><li>Experience with currently installed computer and telephone equipment, operating systems, and desktop applications.
</li></ul>
<ul><li>Ability to work independently and in teams with good problem solving, communication, and organizational skills.
</li></ul>
<ul><li>Diligent, results-oriented work habits.
</li></ul>
<ul><li>Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
</li></ul>
<ul><li>Demonstrated ability to understand and follow detailed instructions.
</li></ul>
<ul><li>Demonstrated continued professional development.
</li></ul>
<ul><li>Healthcare experience a plus.</li></ul></div></div>

Service Desk Specialist

Eastman Credit Union

<div><div>Eastman Credit Union is now hiring a Service Desk Specialist!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Summary: Provide first level technical support for ECU staff. The Service Desk Specialist will gather data and provide initial response for reported issues and, if unable to resolve, follow escalation protocols to the proper I/T Operations support teams. Identify and manage risks within the department.
Essential Duties and Responsibilities include the following. Other duties may be assigned.</div>
<div></div><div>Position Responsibilities:
 
<ul><li>Apply working knowledge of PC software and hardware, operating system, and network services to provide technical end user support via email, phone, and desk-side assistance.</li><li>Schedule, process, and validate daily automated clearing house and batch processing.</li><li>Interact with I/T Operations support staff to restore service and/or identify and correct reported issues.</li><li>Acquire, implement, and configure new and existing hardware/software.</li><li>Document incident information into ECU's designated ticketing system.</li><li>Monitor system availability and performance.</li><li>Assist with desktop infrastructure implementation and configuration related to workstation/office moves.</li><li>Assist end users with issues and new product deployments related to ECU's corporate mobile device technologies.</li><li>Serve as a member or leader of various ECU and/or special project teams.</li></ul></div>
<div></div><div>Required Skills: 
<ul><li>Self-motivated individual with the ability to prioritize, meet deadlines, and manage changing priorities.</li><li>Excellent organization skills and strong aptitude for attention to detail.</li><li>Hands-on experience troubleshooting and resolving IT equipment and software related issues. Experience with banking and financial applications desired.</li><li>Proven customer service/support experience.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work individually and within a group.</li><li>Excellent verbal and written communication skills.</li></ul></div>
<div> 
Required Experience:
</div><ul><li>Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred.</li><li>2+ years' experience in Information Technology or customer service related fields preferred.</li><li>Experience with Microsoft products and services. Microsoft and A+ certifications preferred.</li></ul>
Requirements: Service Desk Specialist</div>

SkyBridge Resources

<div>
 
 We are seeking a motivated Service Desk Analyst to provide first-level technical support to end users in a fast-paced, high-volume environment. This role is responsible for troubleshooting a wide range of hardware, software, and operational issues while delivering excellent customer service via phone and chat.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide first-level support for hardware, software, and operational issues within defined service level agreements (SLAs)
 </li>
 <li>
 Troubleshoot and resolve issues related to systems, applications, networking, and end-user devices
 </li>
 <li>
 Accurately log and document all incidents in the ticketing system with clear, concise details
 </li>
 <li>
 Follow established escalation procedures for unresolved or complex issues
 </li>
 <li>
 Maintain a working knowledge of business operations to better support end users
 </li>
 <li>
 Meet or exceed individual and team performance metrics for quality, productivity, and service
 </li>
 <li>
 Deliver a high level of customer service with professionalism and a positive attitude on every interaction
 </li>
 <li>
 Collaborate with team members to resolve complex technical issues
 </li>
 <li>
 Participate in ongoing training and development initiatives
 </li>
 <li>
 Work a flexible schedule, including evenings, weekends, and holidays as needed
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High school diploma required; some college coursework preferred
 </li>
 <li>
 1+ year of help desk, technical support, or call center experience preferred
 </li>
 <li>
 Basic understanding of computer systems, operating systems, and general IT concepts
 </li>
 <li>
 Strong problem-solving and troubleshooting skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to multitask and perform in a fast-paced environment
 </li>
 <li>
 Minimum typing speed of 40 words per minute
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bilingual (Spanish) is a plus
 </li>
 <li>
 Familiarity with operational environments such as retail, hospitality, or similar industries
 </li>
 </ul>
 
 
</div>

Mizkan America

<div>Based in our Corporate Headquarters in Schaumburg, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family-owned company that has been Bringing Flavor to Life&trade; for over 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail, foodservice, specialty-Asian and food-ingredient trade channels. We are committed to following our two core principles: continuously challenging the status quo and delivering only the finest products for our customers. Our leadership seeks out, embraces, and implements ideas for improvement from all of its employees. Transparency and accountability are two key factors that drive our company&rsquo;s overall management approach. 
We are looking for people who are seeking to deliver their best so that we can deliver ours. Above all, we&rsquo;re dedicated to maximizing the potential of our greatest assets&mdash;our team members. That&rsquo;s reflected in our ongoing commitment to recruit, develop, reward, and retain our talented, multicultural workforce. We hope to see you as part of our team&rsquo;s future success! 
POSITION SUMMARY:
The IT Service Desk Specialist is a technology professional who focuses on helping customers by delivering excellent technical support to users throughout the organization. Acting as the first point of contact for IT incidents, service requests, and access problems, this position also plays a role in enhancing service desk procedures and improving the overall user experience.
An ideal candidate should have strong skills in technical troubleshooting, clear communication abilities, and a history of effectively supporting enterprise and manufacturing IT environments with little supervision. 
Essential Functions:
<ul><li>Provide Tier 1 and 2 support for hardware, software, network, and applications.
</li><li>Diagnose and resolve issues with Windows, Microsoft 365, VPN, printers, mobile devices, and business apps.
</li><li>Manage ticketing system, prioritizing tasks based on urgency
</li><li>Escalate complex problems to appropriate teams and ensure follow-up.
</li><li>Meet SLAs and document all incidents accurately.
</li><li>Manage user accounts and access in Entra, Microsoft 365, and enterprise systems.
</li><li>Support onboarding, offboarding, and transfers, including hardware and access setup.
</li><li>Handle workstation deployment, imaging, and repairs.
</li><li>Track Service Desk inventory and document assets and systems.
</li><li>Maintain knowledge base articles, SOPs and troubleshooting guides.
</li><li>Recommend process or documentation improvements for recurring issues.
</li><li>Participate in service desk initiatives for efficiency and customer satisfaction.
</li><li>Deliver courteous technical support to users of all skill levels.
</li><li>Clearly explain technical issues in simple terms.
</li><li>Keep users updated and manage expectations throughout the support process.
</li><li>Adhere to IT security policies and best practices.
</li><li>Assist with MFA, phishing, endpoint security, and other security requests.
</li><li>Support compliance and audits as required.
</li></ul>Key Skills/Competencies:
<ul><li>Enterprise environment support experience
</li><li>Skilled in Microsoft products, Windows 11, Office 365
</li><li>Microsoft Intune end user management experience preferred
</li><li>Proficient with remote and hybrid support tools
</li><li>Customer-focused approach
</li><li>Detail-oriented
</li><li>Accountable and takes ownership
</li><li>Completes tasks urgently and accurately
</li><li>Committed to continuous improvement
</li><li>Works independently and with teams
</li><li>Strong organizational and time management skills
</li>Knowledge of networking principles 
<li>
</li></ul>Education/Experience/Qualifications/Certifications:
<ul><li>Possession of an associate or bachelor&rsquo;s degree in an IT-related discipline, or 3&ndash;5 years of relevant professional experience in a comparable position.
</li><li>Background supporting enterprise businesses and manufacturing environments
</li><li>ITIL Foundation certification or demonstrable knowledge of ITIL best practices.
</li>Additional relevant certifications (such as CompTIA A+, Network+, or Microsoft certifications). 
<li>
</li></ul>Physical Requirements and Work Conditions:
<ul><li>Provide support outside business hours when required and participate in on call rotation
</li><li>Ability to lift up to 50 lbs.
</li><li>Availability for travel assignments (&lt; 20%).
</li></ul>The annual base salary for this position ranges from $58,000.00 to $80,000.00. 
Compensation is based on a number of factors including market location and may vary depending on job-related knowledge, skills and experience. Short-Term Incentive and other forms of compensation may also be provided as part of a total compensation package. 
A full range of medical, dental, vision, 401K plus up-to-four percent (4%) match, profit sharing, wellness program, paid parental leave, long-term-care insurance, critical accident insurance, short- and long-term disability and education assistance are also available. 
#LI-KD1</div>

IT Service Desk Specialist

DriveTime Automotive Group

<div>What&rsquo;s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance &amp; servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That&rsquo;s Nice, But What&rsquo;s the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
In short, as an IT Support Specialist II, you will be a key part of our Enterprise Service Desk providing day-to-day IT technical support to employees across the DriveTime family of companies. The Service Desk is the face of IT, ensuring end users&rsquo; technical difficulties are resolved in a timely manner to prevent downtime. As an IT Support Specialist II, you will be answering phone calls and working tickets.
In long, our IT Support Specialist II's:<ul><li>
 Provide remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-related issues, printers, and other peripherals</li><li>
Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions</li><li>
Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues</li><li>
Answer inbound service desk phone calls, accurately document issues, troubleshooting in real time, and route or escalate requests as needed</li><li>
Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations</li><li>
Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems</li><li>
Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed</li><li>
Collaborate with other IT teams for escalations and problem resolution</li><li>
Monitor end users&rsquo; and team members&rsquo; issues to protect data integrity and prevent unauthorized access or breaches</li></ul><ul><li>
Identify gaps and potential vulnerabilities to keep all data and systems secure</li><li>
Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes</li><li>
Conduct regular interval software and access audits</li><li>
Provide technical feedback to team members and provide leadership with any concerns identified</li><li>
Document various data points to identify training gaps</li><li>
Provide guidance to end-users on the use of software applications, hardware, and IT best practices</li></ul>
So, What Kind of Folks Are We Looking for?<ul><li>
Strong knowledge of network management, troubleshooting, and configuration.</li><li>
Familiarity with IT infrastructure components, including computer networking principles and device management platforms</li><li>
Knowledge and experience with Azure Active Directory</li><li>
Remote from Phoenix, AZ</li><li>
Early morning shift (5/6 am start)</li><li>
Rotation of one Saturday every month</li></ul>
The Specifics:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience &amp; professional certifications</li><li>
 3+ years of IT Service Desk experience</li><li>
Proficiency in software troubleshooting and configuration across various platforms</li><li>
Proficiency with Windows, macOS, and Linux operating systems</li><li>
Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel</li><li>
Experience supporting a Citrix environment and Thin Clients</li></ul>
Nice to haves:<ul><li>
Certifications such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA)</li><li>
Experience with writing technical documentation</li><li>
Duo (any two-factor authentication tool experience)</li><li>
Okta (any identity management solution)</li><li>
Genesys (any phone system support experience)</li><li>
Any VPN service experience</li><li>
Any Remote access software</li></ul>
So What About the Perks? Perks matter<ul><li>
We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.</li><li>
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.</li><li>
But Wait, There&rsquo;s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.</li><li>
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.</li><li>
Tuition Reimbursement. We&rsquo;re as passionate about your professional development as you are. With that, we&rsquo;ll put our money where our mouth is.</li><li>
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!</li><li>
Gratitude is Green. We offer competitive pay across the organization, because, well&hellip; money matters!</li></ul><ul><li>
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!</li><li>
Give Us a Reason (or not), and We&rsquo;ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other&rsquo;s company outside of day-to-day work.</li><li>
Smart-Casual Dress. Come dressed in jeans (you&rsquo;ll fit right in with the rest of us).</li><li>
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!</li></ul>
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we&rsquo;ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don&rsquo;t forget Phoenix Business Journal Healthiest Employers (okay, we&rsquo;ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. 
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!</div>

Enterprise Service Desk Specialist II

IP Network Solutions Inc.

At IPNS, we work exclusively in the Federal marketplace, providing agencies in the Civilian, Defense, and Intelligence communities with advanced IT systems solutions and next-generation technologies. We provide our services wherever our clients operate around the world. We are seeking a skilled addition to our IMO team to help track and provide Tier 1 and Tier 2 technical support for NETCOM Headquarters and supported organizations. This role ensures rapid response, troubleshooting, and resolution of IT incidents and service requests across Army enterprise environments. The IMO supports users on NIPRNet/SIPRNet, maintains ticket accuracy, and ensures compliance with Army cybersecurity and ITIL processes.Key Responsibilities<ul><li>Receive, triage, and resolve incidents and service requests using AESMP or other Army‑approved ticketing systems.</li><li>Provide Tier 1/2 troubleshooting for hardware, software, accounts, network access, and legacy applications.</li><li>Support Active Directory tasks: password resets, unlocks, group membership updates, and account verification.</li><li>Perform workstation imaging/re‑imaging, device configuration, and AUDs/INTUNE enrollment.</li><li>Deliver customer support via phone, MS Teams, email, NETCOP, and walk‑ups.</li><li>Escalate complex issues to Tier 3/O&amp;M teams and track progress through closure.</li><li>Maintain documentation, SOPs, and troubleshooting guides in Army 365 repositories.</li><li>Ensure compliance with Army cybersecurity standards, STIGs, ACAS findings, and RMF controls.</li><li>Provide VIP and senior leader support as required.</li></ul>Required Qualifications<ul><li>Experience with AESMP, Remedy, ServiceNow, or similar ITSM tools.</li><li>Strong troubleshooting skills across Windows OS, Army networks, and enterprise applications.</li><li>Familiarity with ACAS, HBSS, STIGs, and Army cybersecurity compliance.</li><li>Proficiency with Active Directory, Azure portal, AUDs, and INTUNE.</li><li>Excellent communication and customer service skills.</li><li>Ability to work in fast‑paced, high‑visibility environments.</li><li>Active DoD Secret clearance.</li></ul>Preferred Certifications<ul><li>CompTIA Security+ (required for IAT II)</li><li>Network+, A+, OR Server+</li><li>ACAS, HBSS, or other Army cybersecurity tool certifications</li></ul>Pay: From $1.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Work Location: In person

Enloe Medical Center

<div>ENL Information Tech/Service
Compensation range:
$24.68 - $33.32
Your rate of pay will be based on applicable experience
Shift: Varied Shift length: 8 Hours
 
Days off: Variable
 
Hours per pay period: 8-47
Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families&mdash;care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.
POSITION SUMMARY:
Under the supervision of the Desktop Support Supervisor and Applications Manager, the Help Desk Specialist&rsquo;s primary roles are to provide exceptional customer support and service for first call resolution. They acquire sufficient information and knowledge when the customer calls with issues to ensure timely resolution of the issue, in addition to monitoring, operating and performing preliminary diagnostics on computer systems and applications including auxiliary equipment. Must maintain strict confidentiality in all matters pertaining to employee, patients, and business operations of Enloe Medical Center. 
EDUCATION / TRAINING / EXPERIENCE:
Minimum:<ul><li>
Must meet one of the following:<ul><li>
Two years of college coursework in a Technology degree,</li><li>
Microsoft or Cisco certification</li><li>
One year experience in providing technical and customer support to small to medium size computer networks</li></ul></li><li>
One year experience configuring MS Office applications, Microsoft operating systems or repairing and configuring PCs and printers</li></ul>
Desired:<ul><li>
Associate's degree in Computer Science</li><li>
Prior computer support experience in a hospital environment</li><li>
Microsoft certifications</li><li>
Three years' experience with Local Area Network (LAN), MS Exchange, Active directory and Citrix environment</li></ul>
LICENSES / CERTIFICATIONS:
Minimum:<ul><li>
None</li></ul>
SKILLS / KNOWLEDGE / ABILITIES:
Full working knowledge of all the desktop tools available for diagnosing the issue. Ability to learn maintenance and troubleshooting of remote communications, Local Area Network (LAN), and MS Office applications. They must be detail oriented with great follow through skills. Ability to prioritize in a dynamic environment. Ability to understand and to express complex and technical concepts in lay terminology. Ability to communicate effectively, verbally and in writing, with users at all levels of the organization. Interpersonal skills necessary to work collaboratively. Ability to analyze complex information systems and to coordinate with other resources and management in defining system problems and solutions. Analytical skills necessary to determine user needs from process descriptions and to suggest policies and procedures relative to Network security and operations. Working knowledge of personal computer hardware, software, network protocols and topologies. Ability to plan and perform multiple tasks with frequent interruptions. Ability to organize, prioritize and implement work projects. Ability to actively participate in meetings and work groups. Ability to interact effectively with clients having a broad range of computer knowledge and ability. Ability to work as a team member. Skill in the operation of personal computers and related hardware devices. Ability to work varied shifts. Must be able to fulfill the essential functions of the position.<h1 class="jobSectionHeader">
Benefits Information</h1>
Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:<ul><li>
$0 premium medical plan to include vision insurance</li><li>
Prescription and dental group insurance</li><li>
Retirement with employer match</li><li>
Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned</li><li>
Extended Sick Leave</li><li>
Flexible Spending Accounts for unreimbursed medical expenses and dependent care</li><li>
Employee Assistance Program</li><li>
Educational Assistance</li></ul>
Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.</div>

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