service desk specialist

<div><div><div><div><div><p><b>*Candidates must reside within 50 miles of Anchorage, Alaska<br>
</b></p></div></div><br>
<p></p><div><div><b>GCI's Service Desk Specialist I </b>is part of an integral group within the IT team, will function as the point of contact to provide internal technical support to employees, end user; advice, quality support and quick resolution to issues as well as escalating problems to the appropriate IT resource/s. Interact with customers and/or IT team by phone, email, chat and in person about hardware, software, and service-related issues.
</div></div><br>
<div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
</b></div></div><br>
<div><div><ul><li>Provide quality support for all Service Desk supported applications.
</li><li>Respond to customer service by phone, e-mail, and/or chat. Gather end user information and requirements utilizing ticketing systems.
</li><li>Document situation and troubleshooting steps taken.
</li><li>Educate and train users informally on desktop software applications enhancing efficiency and effectiveness.
</li><li>Mentor and support peers, assist with additional workload tasks and projects.
</li><li>Stay informed of IT teams&rsquo; application changes and updates.
</li><li>Escalate issues appropriately, monitor metrics and report performances.
</li><li>Ad Hoc reporting and summarizations.
</li></ul></div></div><br>
<div><div><b>COMPETENCIES:
</b></div></div><br>
<div><div><ul><li>ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
<ul><li>Actively pursue training and development opportunities to enhance technical skills and knowledge.
</li></ul></li><li>BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI&rsquo;s Code of Conduct for Employees &ndash; the Basic Principles.
</li><li>COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
</li><li>COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
<ul><li>Demonstrated strong verbal, written, and telephone communication skills with the ability to explain technical activities to customers and resolve complex technical issues.
</li></ul></li><li>COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI&rsquo;s Code of Business Conduct &amp; Ethics.
</li><li>CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
<ul><li>Excellent customer service and follow-through skills.
</li><li>Demonstrated ability to handle irate users in a professional and respectful manner.
</li></ul></li><li>RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
</li><li>RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
<ul><li>Demonstrated administrative and organizational skills including the ability to effectively document procedures and technical processes.
</li></ul></li><li>SAFETY &amp; SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
</li><li>Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
<ul><li>Advanced knowledge of Windows and Apple operating systems, desktops, laptops, and MS Office Suite.
</li><li>Knowledge of billing software and GCI business rules preferred.
</li>Ability to type 35 words or more per minute preferred.<br>
<li>
</li></ul></li></ul></div></div><br>
<div><div><p><b>Additional Job Requirements:
</b></p><p>Working under close supervision, functions as the IT point of contact for the company providing end user support and resolution to issues in addition to escalating problems to the appropriate IT resource/s. Interaction with Service Desk customers and IT team by phone, email, chat, and/or in person regarding hardware, software, and service-related issues.
</p><p><b>Essential Duties:
</b></p><div><div><div><div><p>Provide quality, tier one support of all Service Desk supported applications:
</p><ul><li>Provide customer service via phone, email, or chat. Gather end-user information and requirements and utilize the ticketing system to thoroughly document the case and all troubleshooting steps taken. Ensure all documentation is accurate and complete.
</li><li>Analyze and troubleshoot end-user problems in a timely manner, including, but not limited to Microsoft 365 applications, Microsoft Exchange, Polaris, Wireless Standard, and various others.
</li><li>Use internal and vendor ticketing systems to open tickets, document troubleshooting steps, and Escalate issues as required.
</li>Perform account maintenance activities for employees, contractors, vendors, and service accounts within Active Directory and all other Service Desk supported applications.<br>
<li>
</li></ul></div></div><br>
<div><div><p>Monitor, audit, and maintain user records and Service Desk documentation:
</p><ul><li>Create and maintain shared mailboxes and distribution lists through the exchange online and on-premises admin portals.
</li><li>Update Service Desk support documentation as needed.
</li></ul></div></div><br>
</div></div><p><b>Minimum Qualifications:
</b></p><p><b>Required: </b>* <i>A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
</i></p><ul><li>High School diploma or equivalent.
</li><li>Minimum of two (2) years of experience directly supporting onsite and mobile users with hardware and software applications, including at least one (1) year Tier I experience as a Service Desk Specialist, Desktop Technician, or in a relevant working environment. *
</li></ul><p><b>Preferred:
</b></p><ul><li>Associate degree in information technology/systems, computer science or a related area.
</li><li>A+, Net+, MCP, MCSA, MCSE, ITIL, or other relevant telecom industry or job specific certifications.
</li>Telecommunications experience.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>DRIVING REQUIREMENTS </b>:
</p><ul><li>This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
</li></ul></div></div><br>
<div><div><b>PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
</b></div></div><br>
<div><div><ul><li>Work is primarily sedentary, requiring daily routine computer usage.
</li><li>Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
</li><li>Ability to accurately communicate information and ideas to others effectively.
</li><li>Physical agility and effort sufficient to perform job duties safely and effectively.
</li><li>Ability to make valid judgments and decisions.
</li><li>Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
</li><li>Must work well in a team environment and be able to work with a diverse group of people and customers.
</li><li>Virtual workers must comply with remote work policies and agreements.
</li></ul><p><b>Lifting Guidelines: </b>Safely move, transport, position, install, remove, and maneuver equipment and supplies:
</p><ul><li>Frequent lifting without assistance of up to 25 pounds (several times per day); includes lifting below shoulder level and walking with load using trained lifting techniques.
</li><li>Incidental lifting without assistance of up to 50 pounds (only 1 or 2 times per day); includes carrying below shoulder level and walking with load using trained lifting techniques.
</li><li>For lifts above the shoulder (like placing equipment on shelves, etc.), the above are reduced by 50%; with very limited carrying and walking with above the shoulder loads; using trained lifting and transferring techniques.
</li></ul></div></div><br>
<div><div>The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
</div></div><br>
<div><div><b>Culture, Engagement, and Connection: </b>At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
</div></div><br>
<div><div><b>EEO: </b>GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
</div></div><br>
<div><div><b>DISCLAIMER: </b>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div></div></div></div></div>

Service Desk Specialist I

dinCloud Pakistan, An ATSG Company

<div>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What Qualifies You
 <br/>
 <br/>
 <ul>
  <li>
   3+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelors degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 XTIUM is an equal opportunity employer.
</div>


Enterprise Service Desk Specialist

Clearwaters

<div><p><b>Position Summary:</b> Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You&rsquo;ll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience.</p><p><b>
This position is 100% on-site.
</b></p><p><b>Key Responsibilities:</b></p><ul><li>
Respond to and resolve Level II service desk tickets escalated from Level I support.</li><li>
Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.</li><li>
Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.</li><li>
Utilize ITIL frameworks to enhance service management practices and improve workflow processes.</li><li>
Update and maintain detailed documentation related to troubleshooting steps and resolutions.</li><li>
Participate in user training and awareness programs to maintain high levels of service satisfaction.</li><li>
Engage in regular team meetings to discuss ongoing issues and improvements.</li><li>
Stay updated on emerging trends and technologies in IT support and suggest improvements.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus.</li><li>
Minimum of 4 years of experience in a technical support or service desk role.</li><li>
Strong understanding of Windows and Mac OS environments, as well as common business applications.</li><li>
Experience with Active Directory and other network infrastructure tools.</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication skills, both verbal and written.</li><li>
Ability to work in a fast-paced, team-oriented environment.</li><li>
CompTIA Sec+ certification required.
</li><li>Experience with ticketing systems like ServiceNow is a plus.</li>
Must possess T3 for suitability security clearance or be able to obtain it.<br>
<li>
</li></ul><br>
<br>
<b>Benefits</b><p><br>
Competitive salary and benefits package, including:</p><ul><li><ul>
<li>Health, dental and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off (PTO) for vacation, sick leave, and personal days</li>
<li>Professional development reimbursement</li>
<li>Other benefits, including life insurance, disability insurance, and employee assistance programs</li></ul></li></ul></div>

IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR)

Join Our Team

<div>Description:
<p><b>
NOTE: </b>This opportunity is open to full-time employment (no C2C or 1099 engagements, please). The candidate <b>MUST</b> be a U.S. Citizen, local to the Colorado Springs CO area, and available to be on-site full-time.</p><p><b>
Daily Responsibilities</b></p><ul><li>
Maintain workstation and laptop operational baselines and cybersecurity compliance and provide desk-side and remote support to resolve software and hardware issues not resolved by the Global Service Center or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).</li><li>
Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.</li><li>
Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets.</li><li>
Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.</li><li>
Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.</li><li>
Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.</li><li>
Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.</li><li>
Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.</li><li>
Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.</li></ul>
Requirements:
<ul><li>Must of a U.S. Citizen (no dual status), as mandated by our government client.</li><li>
Must be able to complete/pass/hold a federal public trust investigation.</li><li>
This position is full-time on-site (Colorado Springs CO).</li><li>
4+ years of demonstrated experience in the above referenced IT service desk roles/ responsibilities</li><li>
Must possess the following professional certifications: IAT II and CE (associate level).</li><li>
Excellent analytical skills, attention to detail, and strong problem-solving abilities.</li><li>
Excellent communication and collaboration skills.</li><li>
BS/BA degree in Computer Science, Information Systems, Cybersecurity or equivalent experience may be substituted for a 4-year degree.</li></ul><p><b>
Our Comprehensive Benefits Package Includes:</b></p><ul><li>
401(k) Retirement Plan (Employer Match)</li><li>
Health Insurance Plans (Medical, Rx, Dental, and Vision &ndash; Open Access)</li><li>
Long Term and Short-Term Disability (Company Paid Benefit)</li><li>
Life Insurance (Company Paid Benefit)</li><li>
Employee Assistance Program (EAP)</li><li>
Generous Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Voluntary Life and AD&amp;D Insurance</li><li>
Discount Programs for Consumer Products and Wellness Services</li></ul><p>
Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.</p></div>

IT Service Desk Specialist - On-Site (U.S. Citizen)

XTIUM

<div>
 <em>
  The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
  </li>
 </ul>
</div>


Enterprise Service Desk Support Specialist

DeWinter Group

<div>
 <strong>
  Title:
 </strong>
 IT Service Desk Specialist (Tier 1-2)
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Contract
 <br/>
 <br/>
 <strong>
  Contract Length:
 </strong>
 Long-term Contract
 <br/>
 <br/>
 <strong>
  Pay Range:
 </strong>
 $25-35/hr
 <br/>
 <br/>
 <strong>
  Start Date:
 </strong>
 ASAP
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 The Woodlands, TX (Hybrid) | Open to Watsonville, CA for exceptional candidates
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Our client, a leader in the Construction Materials industry, is looking for a skilled
 <strong>
  IT Service Desk Specialist (Tier 1-2)
 </strong>
 to join their team for a Long-term Contract engagement. This project involves acting as a user advocate to manage the end-to-end incident lifecycle and providing high-volume technical support to a user base of roughly 7,000 employees. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
 <br/>
 <br/>
 <strong>
  Key Responsibilities &amp; Deliverables
  <br/>
  <br/>
 </strong>
 This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
 <br/>
 <br/>
 <ul>
  <li>
   High-Volume Support: Managing and resolving 20+ tickets per day via phone (90% of the role) and remote tools.
  </li>
  <li>
   Incident Management: Handling Tier 1-2 issues, including O365 troubleshooting, email incidents, password resets, and hardware break-fix.
  </li>
  <li>
   User Lifecycle Management: Executing new user setups, provisioning, and deprovisioning of accounts.
  </li>
  <li>
   Team Collaboration: Working within a team handling 50&ndash;200 tickets daily, ensuring all incidents are escalated according to Service Level Agreements (SLAs).
  </li>
  <li>
   AI Integration: Utilizing and supporting modern tools such as ChatGPT and CoPilot Studio to improve efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
 <br/>
 <br/>
 <ul>
  <li>
   5+ years of dedicated Service Desk/Help Desk experience.
  </li>
  <li>
   Deep expertise in O365 troubleshooting, Active Directory administration, and process documentation. This isn't a learning role&mdash;you need to be a subject matter expert.
  </li>
  <li>
   Demonstrated ability to work autonomously and manage your own time effectively to meet project goals, with a commitment to working a hybrid schedule in The Woodlands, TX (initial onsite training required).
  </li>
  <li>
   Exceptional phone presence and the ability to explain technical concepts to non-technical users.
  </li>
  <li>
   Familiarity with AI tools (ChatGPT, CoPilot, etc.) to assist in workflow optimization.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Service Desk

IT Avalon

<div>
 <p>
  <strong>
   Contract-to-hire
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
 </p>
 <ul>
  <li>
   Follow standard service desk operating procedures.
  </li>
  <li>
   Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
  </li>
  <li>
   Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
  </li>
  <li>
   Log all service desk calls, incidents, and requests into the Service Now ticketing system.
  </li>
  <li>
   Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
  </li>
  <li>
   Maintain communication with users on operational and production problems.
  </li>
  <li>
   Support user profile management, account provisioning, password resets, and permissions through Active Directory.
  </li>
 </ul>
</div>


IT Help Desk Specialist - Tier 1

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