service desk technician

Cuyahoga County Prosecutor's Office

<b>Job Title:</b> Service Desk Technician Salary: $55,000 - $59,164
<br><b>Department:</b> Information Services Reports to: Deputy CIO/Help Desk Supervisor
<br><b>Location:</b> The Justice Center Hours: 8:30 AM – 4:30 PM
<br>1200 Ontario Street – 9th floor Monday - Friday
<br>Cleveland, Ohio 44113 (variable shift/hours may apply)
<br><br>
<b>REQUIREMENTS:</b><br>
Associate's degree in computer science or information technology with two (2) years of computer information systems experience; or any equivalent combination of training and experience
<br><br>
<b>FUNCTION:</b><br>
The purpose of this classification is to respond to incoming calls and provide first level problem determinations and immediate resolution, referring more difficult problems to proper personnel. The employee in this classification performs entry level technical work. This classification provides feedback to callers, records calls, enters tickets into the tracking system and places and monitors service calls with external service providers.
<br><br>
<b>RESPONSIBILITIES:</b><br>
<ul>
<li>Answers phone lines and provides first level problem determination and resolution; troubleshoots equipment problems and places service calls to maintenance vendors; refers problems to supervisor, other support areas, or higher-level technicians as necessary; provides first level support on applications and operating systems for network based personal computers; logs problems and status and enters into tracking system</li>
<li>Visits and supports offsite locations, such as CFS, Juvenile Center, Court Rooms, etc.; troubleshoots desktop and laptop computers, printers, fax machines, and/or other peripheral devices; sets up audio and video equipment for trial use</li>
<li>Assists with special projects as assigned, which can include research, presentation, training, audit assistance, data entry, physical file manipulation, scanning operations, and reorganization of department spaces.</li>
<li>Performs support and training for end user software; assists users in a variety of software systems, such as Justice Matters, CRIME, SharePoint, etc.</li>
<li>Supports/assist users with a variety of technical functions; assists users in printing posters, photos, and documents for use in trials; converts a variety of media into digital file formats; redacts audio and video files per Prosecutor request.</li>
<li>Maintains equipment inventory integrity using the CCPO Office Inventory system and assists with the annual year end physical equipment inventory.</li>
</ul>
<b>EXPERIENCE AND SKILLS:</b><br>
<ul>
<li>Detailed working knowledge of the core Microsoft Office 365 applications including Word, Outlook, Excel, PowerPoint, and Teams; and familiarity with the SharePoint 365 environment.</li>
<li>Ability to follow instructions, follow through and effectively communicate results.</li>
<li>Ability to self-teach and learn new software programs and systems' technologies;</li>
<li>Ability to comprehend a variety of informational documents including emails, forms, reports, memos and correspondence.</li>
<li>Ability to comprehend a variety of reference books and manuals including computer software manual and policies and procedure manuals.</li>
<li>Ability to prepare presentations, reports, helpdesk ticket responses, emails, and other job-related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style.</li>
<li>Ability to develop and maintain effective working relationships with a variety of individuals within and outside the Department.</li>
</ul>
<b>APPLICATION PROCEDURE:</b><br>
Upload a letter of interest including your e-mail address, resume, and three professional references via the online application process at: http://prosecutor.applicantstack.com/x/openings
<br><br>
All materials must be received by 8:30 AM on Monday, January 5, 2026
<br><br>
All submissions of applications, resumes, and/or supporting documentation received by the Cuyahoga County Prosecutor's Office are considered public record and may be released upon the public's request
<br><br>
ALL JOB OFFERS ARE MADE WITH THE UNDERSTANDING THAT PROSPECTIVE EMPLOYEES PASS A DRUG TEST AND A CRIMINAL BACKGROUND INVESTIGATION PRIOR TO BEING HIRED.
<br><br>
Reasonable accommodation is available to all employees and applicants. If you have a disability that needs to be accommodated, please contact the Human Resources Department.
<br><br>
Equal Opportunity Employer; Smoke-free and Drug-free Workplace
<br><br>
<b>Visit our website:</b> http://prosecutor.cuyahogacounty.us/

Service Desk Technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Help Desk Technician

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p>Must Have:</p>
<div>
<ul><li>Good Knowledge in service Desk</li></ul>
<ul><li>Good Knowledge in Desktop Support</li></ul>
<ul><li>Provide Remote Support and Remote software Installation</li></ul>
<ul><li>Good Problem-solving and Troubleshooting skills</li></ul>
</div><div>Good to Have:
</div><div><div><ul><li>Strong Negotiations Skill</li></ul>
<ul><li>Ability to Multi Task</li></ul>
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Bengaluru</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Specialist</div>
</div><div><div><b>Job Id</b></div>
<div>387513</div>
</div><div><div><b>Desired Skills</b></div>
<div>Desktop | IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Service Desk

Sysco

Job Description <br><p><strong>Service Desk Analyst<br> Hybrid - Ashford, Belfast or London</strong></p><p>Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.</p><p>Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations  click apply for full job details

Service Desk Analyst (French or Swedish speaking)

JB Poindexter (India) Private Limited

Company Overview
<br>JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com
<br>JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
<br><br>
<b>Position Overview:</b><br>
<ul>
<li>As a Service Desk Administrator, you will provide Tier 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond the Tier I span of control.</li>
<li>The successful candidate for this role will have strong analytical and troubleshooting skills, experience with multiple technology platforms, solid communication skills, work well within a team and across teams, and a desire to continue learning and strive for continual improvement.</li>
<li>The employee is expected to adhere to ethics policies and practices as established by J.B. Poindexter & Co.</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Provide level I and level II support for multiple business units while effectively working independently to resolve level I escalations</li>
<li>Promptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflow</li>
<li>Respond to customer issues via phone, email, and computer chat</li>
<li>Provide customer assistance</li>
<li>Document customer interactions</li>
<li>Run diagnostics to resolve customer-reported issues</li>
<li>Escalate issues to the appropriate tier 2 or tier 3 group</li>
<li>Follow up with customers to ensure issues are resolved</li>
<li>Install, make changes, and repair computer hardware and software</li>
<li>Maintain inventory of all equipment including company phones, monitors, PCs, and software while organizing and maintaining a functional supply room</li>
<li>Adhere to all standards, policies, and procedures in relation to Information Technology</li>
<li>Ensure adherence to all Occupational Health & Safety Act rules and regulations, the IHSA’s EUS rulebook, and company safe work practices, environmental policies, and Health & Safety Management System</li>
<li>Perform other duties related to the above job purpose</li>
<li>Some travel may be required</li>
</ul>
<b>Qualifications :</b><br>
<ul>
<li>Bachelor’s degree from a recognized university, with a major in MIS, Computer Technology, or Computer Engineering preferred.</li>
<li>Requires 5 – 8 Years of experience into Service Desk Administration.</li>
<li>Working knowledge of MFA, Office 365, Exchange, WEBEX, and TeamViewer</li>
<li>Proficiency with Windows-based systems</li>
<li>Excellent problem-solving, organizational, analytical, and time-management skills</li>
<li>High degree of judgment, discretion, and attention to detail</li>
<li>Critical thinking and excellent research and analytical skills</li>
<li>Responsible for quality and quantity of work, care, and condition of tools, materials, and equipment. Must be fully aware of job hazards and use appropriate safety equipment and procedures to protect self and others</li>
<li>Characteristics of Success</li>
<li>The individual we're seeking must have a passion for delighting internal customers</li>
<li>Independent analytical person</li>
<li>Self-motivated, self-starter, self-learner</li>
<li>Team oriented, not a silo or lone ranger</li>
<li>Desire to work in a fast-paced, evolving, growing, dynamic environment</li>
<li>Love of technical challenges and the sense of pride it brings to solve them</li>
<li>Education and Experience</li>
<li>Bachelor’s degree with study in MIS or an Information Technology related field</li>
<li>CompTIA A+, Network+ is preferred</li>
<li>Minimum three years of IT service desk experience, preferably through level II</li>
</ul>
<b>Code of Ethics:</b><br>
JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.

IT ServiceDesk Analyst

<div></div><div><div><div><div><p>Must Have:</p>
<div>
<ul><li>Good Knowledge in service Desk</li></ul>
<ul><li>Good Knowledge in Desktop Support</li></ul>
<ul><li>Provide Remote Support and Remote software Installation</li></ul>
<ul><li>Good Problem-solving and Troubleshooting skills</li></ul>
</div><div>Good to Have:
</div><div><div><ul><li>Strong Negotiations Skill</li></ul>
<ul><li>Ability to Multi Task</li></ul>
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Chennai</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Specialist</div>
</div><div><div><b>Job Id</b></div>
<div>387511</div>
</div><div><div><b>Desired Skills</b></div>
<div>Desktop | IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service desk lead L2
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>Service desk lead
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do:
</b></p><ul><li>To support the service desk agents in prompt delivery &amp; customer service
</li><li>Advise and collaborate with the agents on current issues and works toward the resolution of tickets
</li><li>Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up
</li><li>Coordinate with other IT teams as appropriate for closure of any escalated ticket
</li><li>Act as a liaison between Service Desk and other teams to ensure effective communication between teams
</li><li>To provide liaison and governance at both internal &amp; client levels
</li><li>Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes &amp; mitigation of escalations
</li><li>Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets
</li><li>Lead in the development of good customer service practices across the service desk
</li><li>Produce statistics and management reports of the service desk to client &amp; management
</li><li>Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines
</li><li>Capacity planning and capability development
</li><li>Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment
</li><li>Conduct shift planning to meet the service requirements of the client as per SLAs agreed
</li><li>Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk
</li><li>Assist SD agents by providing first line support when workloads are high, or where additional experience is required
</li><li>Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers.
</li><li>Team Management
</li><li>Resourcing
</li><li>Forecast talent requirements as per the current and future business needs
</li><li>Hire adequate and right resources for the team
</li><li>Train direct reportees to make right recruitment and selection decisions
</li><li>Talent Management
</li><li>Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &amp;effectiveness
</li><li>Build an internal talent pool of HiPos and ensure their career progression within the organization
</li><li>Promote diversity in leadership positions
</li><li>Performance Management
</li><li>Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
</li><li>In case of performance issues, take necessary action with zero tolerance for will based performance issues
</li><li>Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
</li><li>Employee Satisfaction and Engagement
</li><li>Lead and drive engagement initiatives for the team
</li><li>Track team satisfaction scores and identify initiatives to build engagement within the team
</li><li>Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
</li><li>Exercise employee recognition and appreciation
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service desk lead L2

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