service desk technician

Morris Hospital

<div><ul><li><div>DESCRIPTION OF POSITION</div>
<ul><li><div><div>The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same. This position is also responsible for a variety of applications that reside on desktop IT devices. This position will be manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.</div>
</div></li></ul></li><li><div>QUALIFICATIONS</div> 
<ul><li><div><div>Professional/Educational</div>
<ul><li><div>High School diploma or equivalent required.</div>
</li><li><div>College graduate preferred with a major in Computer Sciences, Math, or related technical field.</div>
</li><li><div>One to three years experience in a computer related field.</div>
</li><li><div>At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.</div> 
</li></ul></div></li></ul></li></ul>Actual pay will be determined by qualifications, experience, and internal equity.
Morris Hospital &amp; Healthcare Centers offers a comprehensive benefit package including:
<ul><li>Medical, dental, vision plans
</li><li>Paid time off</li>
<li>Retirement plan, including immediate 100% vesting</li>
<li>Life insurance</li>
<li>Disability coverage</li>
<li>Nurse residency program</li>
<li>Wellness program
</li><li>Health club / gym membership reimbursement</li>
<li>Reward &amp; Recognition programs</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program</li></ul> 

Morris Hospital Employee Benefits 
Location: Morris Hospital &middot; MH INFORM TECH SRVS 
Schedule: FT, Days, Monday-Friday 8am - 4:30pm</div>

SERVICE DESK TECHNICIAN

Snap Tech IT, LLC

Senior Service Desk Technician (Tier 2 &ndash; MSP)Location: Cumming, GA Type: Full-Time | In Office Schedule: Monday&ndash;Friday, 7:50am&ndash;5:00pm Salary Range: $60,000&ndash;$70,000 (based on experience)Snap Tech IT is hiring a Senior Service Desk Technician to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.This is not an entry-level help desk role and not a junior training position.Important &ndash; Please Read Before ApplyingYou will struggle in this role if your experience is limited to:<ul><li>Tier 1 help desk or password-reset work</li><li>Home labs, self-study, or classroom-only experience</li><li>Supporting a single internal environment with low ticket volume</li></ul>We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.What You&rsquo;ll Do<ul><li>Act as a Tier 2 escalation resource for complex technical issues</li><li>Provide remote technical support to multiple business clients in a B2B MSP environment</li><li>Troubleshoot and resolve advanced issues involving:</li><li>Windows 10/11</li><li>Microsoft 365 (Exchange, Azure AD basics)</li><li>Active Directory (users, groups, GPO awareness)</li><li>Networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Own tickets through resolution, not just handoffs</li><li>Perform technical triage and determine issue severity and root cause</li><li>Use ConnectWise Automate and our ticketing system to manage work</li><li>Support endpoint security tools, email security, MDM, and related platforms</li><li>Create and maintain clear documentation in IT Glue</li><li>Collaborate with other technicians and escalate only when appropriate</li><li>Participate in a rotating after-hours on-call schedule</li><li>Occasionally travel onsite to client locations (valid driver&rsquo;s license required)</li></ul>What We&rsquo;re Looking ForYou are someone who:<ul><li>Regularly handles escalated or non-routine tickets</li><li>Is comfortable troubleshooting issues where the answer isn&rsquo;t obvious</li><li>Can manage multiple priorities in a fast-paced queue</li><li>Communicates clearly with non-technical end users</li><li>Takes ownership and follows issues through to resolution</li><li>Values documentation, process, and accountability</li><li>Understands MSP expectations around responsiveness and efficiency</li></ul>Required Qualifications<ul><li>3&ndash;5 years of IT support experience (Service Desk, Technical Support, MSP preferred)</li><li>Demonstrated Tier 2 troubleshooting experience</li><li>Strong working knowledge of:</li><li>Windows OS</li><li>Microsoft 365</li><li>Active Directory</li><li>Solid understanding of networking fundamentals</li><li>Experience working from a ticket queue and documenting work thoroughly</li><li>Strong customer service and communication skills</li></ul>Strongly Preferred (Not Required)<ul><li>Prior MSP experience</li><li>Experience with ConnectWise, RMM tools, or similar platforms</li><li>Exposure to virtualization (VMware or similar)</li><li>Security tooling or firewall exposure</li><li>Microsoft or CompTIA certifications</li></ul>About Snap Tech ITSince 2001, Snap Tech IT has provided managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that values curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.Job Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?</li><li>This is a full‑time, in‑office role in Cumming, GA (Monday&ndash;Friday). Please confirm your availability.</li><li>Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).</li><li>Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.</li><li>Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?</li></ul>Experience:<ul><li>IT Support/ Help Desk: 3 years (Required)</li></ul>Work Location: In person

Senior Service Desk Technician (Tier 2 – MSP)

Everfox

<div>Intelligent. Dynamic. Resilient. 
 
Everfox, formerly Forcepoint Federal, has been defending the world&rsquo;s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most&hellip; their mission.
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance/support over the phone, email, or via the company ticketing system (JIRA).
</li><li>Take complete ownership of an end user problem, starting from request submission through resolution
</li><li>Resolve issues independently whenever possible or escalate complex issues to appropriate technical personnel
</li><li>Maintain clear communication with users throughout the support process, providing timely updates on case status
</li><li>Develop and document standard operating procedures (SOPs) and customer service guidelines for IT support
</li><li>Build and maintain positive relationships with users by providing excellent customer service
</li><li>Learn and apply company policies, procedures, and technical skills to effectively complete assigned tasks
</li><li>Identify deviations from standard practices for non-routine situations
</li><li>Share information proactively to identify user needs and provide relevant data
</li><li>Work independently on most daily tasks with general oversight on routine work and detailed instructions for new assignments
</li><li>Strong understanding of personal computer hardware, software, and networking concepts
</li><li>Experience using video conferencing tools (e.g. Teams, Zoom)
</li><li>Excellent communication, interpersonal, and problem-solving skills
</li><li>Ability to learn new technologies and procedures quickly
</li><li>Maintain clear communication with users throughout the support process, providing timely updates on case status
</li><li>Identify opportunities for enabling self-service and zero-touch automation of repeatable service request
</li><li>Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions
</li><li>Act as a liaison between end users and IT, understanding the needs of the business and providing feedback to wider IT teams on service delivery improvement
</li><li>Investigate, diagnose, and solve varied Endpoint software and functionality problems
</li><li>Configure and deploy Everfox imaged Endpoints &amp; additional software on computing devices
</li><li>Identify and streamline legacy processes, leverage scripts to automate repeatable tasks
</li><li>Liaison with multiple technology Vendors/Partners to identify, troubleshoot and eliminate end-user concerns
</li><li>Oversee local Employee On-boarding and Termination processes
</li><li>Document procedures, corrective actions, and update knowledge base system
</li><li>Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed
</li><li>May participate in Weekend on-call support
</li></ul>Education and Experience:
<ul><li>Bachelor&rsquo;s degree or 1-3 years of experience with Service Desk, End User Experience, or regional IT support role
</li><li>Exposure to certain technology platforms, such as Active Directory, Microsoft O365, and Exchange Online
</li><li>Exposure to Windows OS and MacOS-based end-user computing devices
</li><li>Basic understanding of concepts such as DNS, DHCP, IP, LAN, Wireless, ZeroTrust
</li><li>Comfortable working within complex IT infrastructure environments
</li><li>Exceptionally strong written and verbal communication skills
</li><li>Have a customer-first approach, identify opportunities to mature service offerings to be self-served
</li><li>Passion for problem-solving, with an ability to identify technological solutions to business problems
</li><li>Understanding of performance metrics, benchmarks, and KPI&rsquo;s
</li><li>Willingness to challenge and improve the status-quo and eliminate by streamlining processes and introducing automation as much as possible
</li><li>IT related certifications a plus (e.g. A+, HDI, ITIL, Microsoft, Cisco, Amazon)
</li></ul>A reasonable estimate of the base salary range for this role is:
$56,200.00-73,700.00 USD
The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
________________________________________________________________
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com
Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be &quot;U.S. Persons,&quot; as defined in these regulations. Generally, a &quot;U.S. Person&quot; is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied.
#LI-DO1</div>

IT Service Desk Technician

GovCIO

<div>Overview:
<div>
GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation&rsquo;s Veterans to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.</div><div></div><div> 
This position is well-suited for transitioning service members participating in the Department of Defense (DoD) SkillBridge Program. GovCIO provides an opportunity for service members to gain hands-on experience in enterprise IT support, customer service operations, healthcare technology support, and federal contract operations while transitioning from military service to civilian careers.</div><div>
Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.</div><div></div><div> 
Shifts (Eastern Time)</div><div>
8:00 am - 4:30 pm ET, M-F</div><div>
8:30 am - 5:00 pm ET, M-F</div><div>
9:00 am - 5:30 pm ET, M-F</div>
Responsibilities:
<ul><li>Provide professional and timely technical support via phone, chat, and ticketing system.</li><li>
Support initial mobile device setup, login credentials, application configuration, and user navigation.</li><li>
Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.</li><li>
Use probing questions and active listening to understand customer issues and provide tailored guidance.</li><li>
Escalate issues appropriately while maintaining ownership through resolution.</li><li>
Provide clear and reassuring guidance to end users while diagnosing and resolving issues.</li><li>
Communicate complex technical concepts in clear, user-friendly language.</li><li>
Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).</li><li>
Stay composed and professional in high-stress situations; focus on delivering a positive user experience.</li><li>
Proactively alert leadership to any emerging issues or trends that may impact service delivery.</li><li>
Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.</li><li>
Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.</li><li>
Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.</li><li>
Embrace a team-oriented approach!</li></ul>
Qualifications:
<div>
MILITARY SKILLBRIDGE OPPORTUNITY</div><div>
GovCIO proudly supports the Department of Defense SkillBridge Program and welcomes applications from transitioning active-duty service members seeking civilian career experience prior to separation from military service.</div><div>
Participants in the SkillBridge program may receive hands-on training and mentorship in:</div><ul><li>
IT Service Desk Operations</li><li>
Technical Troubleshooting and Customer Support</li><li>
ServiceNow Ticket Management</li><li>
Mobile Device and Application Support</li><li>
Incident Escalation Processes</li><li>
Healthcare Technology Support</li><li>
Remote User Support and Virtual Collaboration Tools</li><li>
Federal Contract Operations and Performance Metrics</li><li>
Professional Communication and Customer Experience Best Practices</li></ul><div></div><div> 
SkillBridge participants will work alongside experienced service desk professionals in a structured learning environment designed to help build technical, operational, and customer service skills applicable to civilian IT support careers.</div><div></div><div> 
EDUCATION/EXPERIENCE:</div><ul><li>
Military technical training, communications experience, customer support experience, or equivalent military occupational specialty (MOS/AFSC/Rate) experience may be considered in lieu of traditional technical support experience.</li><li>
High school diploma required; associate degree or bachelor&rsquo;s degree preferred.</li><li>
Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).</li><li>
Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.</li><li>
Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).</li><li>
Excellent customer service and communication skills (verbal and written).</li><li>
Ability to handle confidential information (PHI/PII) with discretion and integrity.</li><li>
Demonstrated reliability, punctuality, and consistent attendance.</li><li>
Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.</li><li>
Must be able to obtain and maintain a Public Trust Security Clearance.</li><li>
Candidates must possess a valid state-issued REAL ID-compliant driver&rsquo;s license or a valid U.S. passport to meet requirements for obtaining the required security clearance.</li><li>
U.S. citizenship required.</li></ul><div></div><div> 
PREFERRED QUALIFICATIONS:</div><ul><li>
Participation in the DoD SkillBridge Program strongly encouraged for transitioning service members.</li><li>
Military experience in communications, cyber operations, information technology, medical support systems, or customer support environments is highly valued.</li><li>
Experience operating in fast-paced, mission-critical environments with strong attention to detail and accountability.</li><li>
Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.</li></ul><ul><li>
Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.</li><li>
Knowledge of medical terminology or prior experience in healthcare IT support.</li></ul><div>
Prior military service and/or experience working with or supporting the military and veteran community</div><div></div><div> 
PROFESSIONAL QUALITIES:</div><ul><li>
Strong work ethic and accountability</li><li>
Adaptability and willingness to learn new technologies and processes</li><li>
Ability to operate effectively in structured, process-driven environments</li><li>
Strong sense of mission focus, accountability, and service excellence</li><li>
Ability to work effectively both independently and within a team environment</li><li>
Effective time management and multitasking ability</li><li>
Dependable, punctual, and customer-focused</li><li>
Team-oriented with a collaborative mindset</li><li>
Attention to detail and quality</li><li>
Problem-solving and analytical thinking</li><li><div><ul><li>
Confident, calm, and clear communicator</li></ul></div></li></ul>
Posted Salary Range: USD $0.00 - USD $0.00 /Yr.</div>

Associate Service Desk Technician - Tier I - SkillBridge

Hinkle Law Firm LLC

<div>
 
 Position Title: Help Desk Technician
 
 
 
 Reports To: CISO
 
 
 FLSA Status: Non-Exempt
 
 
 Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.
 
 
 
 Essential Job Duties and Responsibilities:
 
 
 
 Provide first-level contact and convey resolutions to user issues.
 
 
 Properly escalate unresolved tickets to other members of the IT team.
 
 
 Clearly communicate the issue when escalating requests.
 
 
 Track, route, and redirect problems to correct resources.
 
 
 Follow up with customers, provide feedback, and see problems through to resolution.
 
 
 Utilize excellent customer service skills.
 
 
 Ensure timely and proper recording, documentation, and closure of tickets.
 
 
 Preserve and grow knowledge of help desk procedures, products, and services.
 
 
 
 Job Qualifications:
 
 
 
 Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
 
 
 Proficiency in Windows workstation administrative tasks and environments.
 
 
 Extensive experience with Microsoft 365/Microsoft Office applications.
 
 
 Working knowledge of help desk software, VPNs, and remote control.
 
 
 Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
 
 
 Strong client-facing and communication skills.
 
 
 Advanced troubleshooting and multi-tasking skills.
 
 
 Will perform all duties and responsibilities of this position with or without reasonable accommodation.
 
 
 
 Working Hours:
 
 
 
 Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
 
 
 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.
</div>

Help Desk Technician

Viejas Casino & Resort

<div>Job Summary
The Help Desk Technician I serves as the first point of contact for Information Technology support and is responsible for providing frontline technical assistance to team members across the organization. This role supports end users with hardware, software, connectivity, mobile devices, telecom, and email-related issues. The ideal candidate demonstrates strong troubleshooting ability, working knowledge of Windows operating systems, basic networking, Microsoft applications, and a commitment to excellent customer service.
Job Description
CORE SCOPE OF POSITION<ul><li>
Provide first-line support for IT issues reported by users.</li><li>
Monitor systems and identify performance issues reactively.</li><li>
Understands the impact of operations.</li><li>
Add or update documentation of SOP/ KB&rsquo;s</li><li>
Troubleshoot and resolve basic to moderately complex issues involving desktop PCs, laptops, peripherals, mobile devices, telecom services, and email systems.</li><li>
Review, Assign, Resolve, Log comments and Close tickets within the ticketing system.</li><li>
Support remote users by troubleshooting connectivity, access, and general technical issues.</li><li>
Assist with software installations, upgrades, patching, and troubleshooting of operating systems, antivirus tools, and corporate software deployments.</li><li>
Responds to team member problems promptly and appropriately, escalates issues according to established procedures.</li><li>
Support user account and access-related tasks, including password resets and basic Active Directory functions.</li><li>
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).</li><li>
Strong writing and verbal communications skills.</li><li>
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.</li><li>
Ability to identify incident trends to elevate incidents in accordance with standard protocols.</li><li>
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and overall world class employee experience.</li><li>
Maintain a high level of team member satisfaction through professional, responsive, and service-focused support.</li><li>
Work effectively in a multicultural environment.</li><li>
Support a 24/7, 365-day operation and maintain flexibility to work day, swing, and graveyard shifts, including weekends, holidays, and on-call assignments as needed.</li></ul>
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to &ndash; and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
Always interact with team members, guests, vendors, and leadership with professionalism, courtesy, and a positive attitude.
SUPERVISION<ul><li>
Does not provide supervision to others.</li></ul>
EDUCATION/CERTIFICATION<ul><li>
High school diploma or equivalent required.</li><li>
CompTIA A+ certification preferred.</li></ul>
EXPERIENCE<ul><li>
0 to 1+ years of related IT support or help desk experience preferred.</li><li>
Basic hands-on experience supporting Windows-based systems required.</li><li>
Experience in a customer service-focused technical support environment preferred.</li></ul>
KNOWLEDGE AND SKILLS<ul><li>
Ability to respond to end-user requests for support by phone, email, chat, or in person.</li><li>
Working knowledge of Windows operating systems, Microsoft Office 365, and Microsoft Exchange environments.</li><li>
Familiarity with Active Directory and user account administration.</li><li>
Basic understanding of networking concepts and remote connectivity troubleshooting.</li><li>
Ability to install, configure, and support software, hardware, and peripheral devices.</li><li>
Ability to document incidents, resolutions, and support activity accurately in help desk systems.</li><li>
Ability to research issues using available tools, documentation, and knowledge base resources.</li><li>
Strong written and verbal communication skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to recognize when escalation is needed and route issues appropriately.</li><li>
Commitment to service excellence, responsiveness, and quality support.</li></ul>
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.</div>

Help Desk Technician I

Reqrouteinc

Job Title: IT Help Desk Technician Company: Reqrouteinc Location: United, Pennsylvania Employment Type: Full-Time Job Overview Reqrouteinc is seeking a motivated and customer-focused IT Help Desk Technician to join our team. Based in our United, Pennsylvania office, this Full-Time role is essential for maintaining the smooth operation of our IT systems. The ideal candidate will be the first point of contact for all IT-related queries, providing timely and effective technical support to our staff. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring our employees can work efficiently and securely. Responsibilities As an IT Help Desk Technician, your key duties will include: • Serving as the primary point of contact for technical support requests received via phone, email, or our ticketing system. • Providing first-line support by troubleshooting and resolving issues related to computer hardware, software, mobile devices, and peripherals. • Installing, configuring, and maintaining desktop operating systems, business applications, and computer hardware. • Managing user accounts, permissions, and access rights within Active Directory and other systems. • Escalating complex or unresolved issues to the appropriate senior IT personnel in a timely manner. • Meticulously documenting all support requests, troubleshooting steps, and resolutions in our IT service management system. • Assisting with the setup and onboarding of new employees, including workstation configuration and account creation. • Contributing to the creation and maintenance of our IT knowledge base and user guides. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in an IT help desk, service desk, or a similar technical support role. • Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite. • Hands-on experience with troubleshooting PC hardware, printers, and other peripherals. • A basic understanding of networking principles, including TCP/IP, DNS, and DHCP. • Experience with user account management in an Active Directory environment is highly desirable. • Excellent communication and interpersonal skills, with a strong focus on customer service. • Strong analytical and problem-solving abilities with a keen attention to detail. • The ability to work independently and collaboratively as part of a dynamic team. • Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation) are considered an advantage. What We Offer • A competitive hourly wage ranging from $20 to $45 USD, dependent on experience and qualifications. • A permanent, Full-Time position. • An opportunity to develop your technical skills in a supportive and professional environment.

IT Help Desk

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