service desk technician

Wellington Steele & Associates, Inc.

<div>
 
 
 Job Title:
 
 Service Desk Technician
 
 
 
 Location:
 
 Victor, NY (Onsite)
 
 
 
 Employment Type:
 
 6-month contract to hire
 
 
 
 Hours:
 
 Monday - Friday (7:30 am - 4 pm)
 
 
 
 
 
 
 About the Company
 
 
 
 Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
 
 
 
 
 
 
 Overview
 
 
 
 Seeking a reliable, customer-focused Service Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide first-line technical support via phone, email, and in person
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues
 </li>
 <li>
 Support user accounts, password resets, and permissions in Active Directory
 </li>
 <li>
 Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
 </li>
 <li>
 Set up and configure desktops, laptops, and peripherals
 </li>
 <li>
 Escalate more complex issues as needed
 </li>
 <li>
 Document tickets, resolutions, and processes
 </li>
 <li>
 Deliver strong customer service to internal users
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Experience or exposure to Active Directory (user management, resets, permissions)
 </li>
 <li>
 Basic knowledge of Cisco networking (switches, routers, connectivity)
 </li>
 <li>
 Comfortable handling phone support and interacting with users daily
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work onsite and support users face-to-face
 </li>
 <li>
 Basic understanding of Windows environments and IT fundamentals
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 CompTIA A+, Network+, or similar certifications
 </li>
 <li>
 Internship or help desk experience
 </li>
 <li>
 Experience with ticketing systems
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 
 $18&ndash;$25/hour
 
 (based on experience)
 </li>
 <li>
 Clear path for growth into higher-level IT roles
 </li>
 </ul>
 
 
</div>

Service Desk Technician

SERVICETEC

<div>Title: Service Desk Technician 


Location: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MI 


Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk Technician at Detroit Metropolitan Wayne County Airport (DTW) in Michigan. If you are looking for an challenge whereby no two days are the same, then this position may be for you. 


FLSA Status and Hours: This is a full time position and requires onsite shift work. Hours are 9:00 AM to 6:00 PM, Monday to Friday. 


Position Overview: The Service Desk Technician will be responsible for providing onsite Tier 1 and Tier 2 level technical support for all issues reported to the Service Desk. 


Responsibilities:
<ul>
<li>Act as the initial point of contact for troubleshooting and resolve issues promptly, striving to resolve them on the first call.</li>
<li>Demonstrate expertise in a wide range of desktop hardware/software, including desktops, copiers, laptops, tablets, printers, office phones, projectors, and smart devices.</li>
<li>Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes.</li>
<li>Accurately record, prioritize, and update all IT support requests using service desk software.</li>
<li>Ensure proper escalation procedures are followed.</li>
<li>Utilize remote management or monitoring software for expedited remedial work and proactive support.</li>
<li>Maintain flexibility to adjust work schedules, including availability for after-hours and weekends if necessary.</li></ul> 


Experience and Qualifications:
<ul><li>College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience.</li>
<li>Proficiency with ticketing applications and providing level 1 or 2 support in a large organization (1000+ employees).</li>
<li>Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory.</li>
<li>Strong knowledge of computer hardware diagnostics and repair.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Self-motivated with the ability to work independently.</li>
<li>Ability to pass an airport background investigation and possess a valid driver&rsquo;s license.</li></ul> 


Preferred Knowledge and Certifications:
<ul>
<li>Desktops and PC hardware</li>
<li>Installing/configuring printers</li>
<li>Microsoft Operating Systems</li>
<li>A+, Net+, or Security+ certifications preferred</li>
<li>ITIL Foundations training/qualifications advantageous</li>
<li>PCI DSS Compliance certification preferred</li></ul> 


Benefits:
<ul>
<li>Excellent healthcare benefits: Medical and Dental.</li>
<li>401K including an employer match.</li>
<li>Paid time-off and sickness leave.</li>
<li>Paid Military Leave.</li></ul> 


Join Our Team 
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world&rsquo;s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 
ServiceTec Culture: 
ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. 
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. 
We consistently recognize those employees who go &ldquo;above and beyond.&rdquo; 
For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence. 
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. 
The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. 
We are thankful to receive any applications; however, only those selected for an interview will be contacted. 
Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.</div>

Era Projects

Job Summary: We are looking for a Service Desk Technician who is locally available in Bahrain and can join immediately. The ideal candidate should have experience in IT support, PBX systems, and CCTV systems, with strong troubleshooting and customer support skills. This role involves handling technical support requests, resolving system issues, and ensuring smooth operation of IT and security systems.Key Responsibilities:<ul><li>Provide first-level technical support for IT systems, PBX telephony systems, and CCTV systems</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Assist with installation, configuration, and maintenance of PBX and CCTV systems</li><li>Respond to service desk tickets, calls, and technical support requests</li><li>Diagnose and resolve technical problems either remotely or on-site</li><li>Escalate complex technical issues to senior engineers when necessary</li><li>Maintain records of incidents, service requests, and resolutions</li><li>Ensure timely follow-up and closure of support tickets</li><li>Support system updates, maintenance, and routine checks</li></ul>Requirements:<ul><li>Previous experience in a Service Desk, IT Support, or Technical Support role</li><li>Knowledge of PBX systems, CCTV systems, and basic networking</li><li>Familiarity with computer hardware, operating systems, and troubleshooting</li><li>Strong problem-solving and communication skills</li><li>Ability to manage multiple support requests and prioritize tasks</li><li>Must be locally available in Bahrain and able to join immediately</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Electronics, Telecommunications, or related field</li><li>Experience with IP PBX systems, network-based CCTV systems, and helpdesk tools</li><li>Basic understanding of LAN/WAN networking</li></ul>Job Types: Full-time, Permanent

SERVICE DESK TECHNICIAN

Advantage Tech

<div>
 
 
 *** Must have at least 1+ years of experience with hands on IT troubleshooting (hardware / software) in a professional or retail setting ***
 
 
 
 
 
 
 Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements.
 
 
 
 
 
 
 Job Description
 
 
 
 Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
 
 
 
 
 
 
 Essential Roles and Responsibilities:
 
 
 <ul>
 <li>
 Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
 </li>
 <li>
 Open and/or close work orders (via IT Service Desk software) on each call received.
 </li>
 <li>
 Escalate problems and requests as necessary to ensure positive resolution.
 </li>
 <li>
 Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
 </li>
 <li>
 Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
 </li>
 <li>
 Guide end users through troubleshooting procedures to restore technical service
 </li>
 <li>
 Re-image workstations and laptops (using current image software) when required.
 </li>
 <li>
 Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
 </li>
 <li>
 Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
 </li>
 <li>
 Participate in company technology projects as needed.
 </li>
 <li>
 Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
 </li>
 <li>
 Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
 </li>
 <li>
 Be responsible for maintaining quality standards on all projects.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Up to 1-year help desk related experience.
 </li>
 <li>
 Associate&rsquo;s degree in Information Systems or related field preferred.
 </li>
 <li>
 Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
 </li>
 <li>
 Experience with Microsoft Office 365 at the level used in the corporation.
 </li>
 <li>
 Experience with Microsoft Teams.
 </li>
 <li>
 Experience with Microsoft Exchange.
 </li>
 <li>
 Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
 </li>
 <li>
 Knowledge and understanding of Active Directory at the level used in the corporation.
 </li>
 <li>
 Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
 </li>
 <li>
 Valid driver&rsquo;s license with acceptable violation history.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 A+ certification
 </li>
 </ul>
 
 
</div>

Data Access Communications

Job Summary We are seeking a dynamic and motivated Service Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of hardware, software, and network issues. Your energetic approach and problem-solving skills will help maintain seamless IT operations across the organization. You will provide exceptional customer service while troubleshooting a wide range of technical problems, contributing to a productive and positive work environment.Duties<ul><li>Respond promptly to help desk tickets via ServiceNow, Jira, or BMC Remedy, providing clear and effective solutions for user issues</li><li>Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office</li><li>Manage computer hardware components, including desktops, laptops, mobile devices, and peripherals, ensuring proper functionality and timely repairs</li><li>Support computer networking tasks such as configuring TCP/IP settings, DNS management, LAN/WAN connectivity, VPN access, firewall configurations, and network security measures like Meraki devices</li><li>Assist with Active Directory management, GPO implementation, and user account administration to ensure secure access controls</li><li>Maintain IT infrastructure by supporting Windows Server environments and utilizing tools like SCCM for software deployment and updates</li><li>Monitor and troubleshoot network issues related to TCP protocols, DNS resolution, and LAN performance to ensure optimal connectivity</li><li>Support the deployment and management of computer management tools such as Jamf (for macOS) or other endpoint management systems</li><li>Collaborate with team members using ServiceNow or Jira for ticket tracking and resolution documentation</li><li>Conduct analysis of recurring issues to identify root causes and recommend improvements for IT support processes</li></ul>Qualifications<ul><li>Proven experience in technical support or help desk roles with strong customer service skills</li><li>Solid understanding of operating systems including Windows (Windows 10/11), macOS, Linux distributions</li><li>Proficiency in troubleshooting software issues within Microsoft Office suite and other common applications</li><li>Knowledge of computer hardware components and maintenance procedures</li><li>Familiarity with computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls (e.g., Meraki), and network security best practices</li><li>Experience managing Active Directory accounts, GPO policies, and Windows Server environments</li><li>Ability to utilize IT support tools like SCCM for software deployment and updates</li><li>Strong analysis skills to diagnose complex technical problems efficiently</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users</li><li>Ability to work independently or collaboratively in a fast-paced environment while maintaining a positive attitude</li></ul>Join us if you&rsquo;re passionate about delivering top-tier IT support! This role offers an exciting opportunity to develop your technical expertise while making a meaningful impact on our organization&rsquo;s operations. We value proactive problem solvers who thrive on helping others succeed through innovative solutions.Pay: $12.00 - $15.00 per hourWork Location: In person

IntePros

<div>
 Our client in Nashville, TN has an opening for an IT Help Desk Technician for a long-term contract through the end of 2025.
 
 
 
 This is a full-time onsite role &ndash; Monday &ndash; Friday, 8:00 &ndash; 4:30 p.m.
 
 
 
 This role will serve
 
 as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
 
 
 
 
 Responsibilities Include
 
 
 
 <ul>
 <li>
 Customer Support for DHS Applications
 </li>
 <li>
 Following up with customers to ensure full resolution of issues
 </li>
 <li>
 Installing or changing software to fix issues
 </li>
 <li>
 Remotely accessing software to resolve issues
 
 
 </li>
 </ul>
 Diagnosing problems
 
 
 <ul>
 <li>
 Reset AD and mainframe passwords and unlock accounts
 
 
 </li>
 </ul>
</div>

Uline

<div><div>IT Service Desk Technician
Pay from $24 to $30 per hour with significant growth and earning potential!
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Hours: Sunday - Thursday, 6 AM to 2:30 PM
Position Responsibilities
</div><div><ul><li>Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
</li><li>Create incident tickets to document issues and route tickets to appropriate support group.
</li><li>Handle major IT incident management to quickly resolve issues that impact the business.
</li><li>Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
</li><li>Conduct user account set-up, security maintenance and systems monitoring.
</li></ul>Minimum Requirements
<ul><li>High school diploma or equivalent. Bachelor's degree preferred.
</li><li>3+ years of experience as IT Service Desk Technician or Data Center Operator.
</li><li>Experience with incident, change and problem management in a multi-location data center.
</li><li>Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
</li><li>Uline does not participate in the H1-B lottery.
</li></ul>Benefits
<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
</li><li>Multiple bonus programs.
</li><li>Paid holidays and generous paid time off.
</li><li>Tuition Assistance Program that covers professional continuing education.
</li></ul>Employee Perks
<ul><li>On-site caf&eacute; and first-class fitness center with complimentary personal trainers.
</li><li>Over four miles of beautifully maintained walking trails.
</li></ul><div>About Uline
Uline, a family-owned company, is North America&rsquo;s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-EP1
#CORP
(#IN-PPITL3)
#ZR-HQIT
</div></div>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!</div>

IT Service Desk Technician

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