service desk technician

Lodging by Liberty DBA Charter Furniture

ABOUT USFounded in 1945, Brown Jordan has built our long reputation for producing luxurious outdoor products that look beautiful and last a lifetime by adhering to three simple principles: innovative design, durable materials, and unrivaled manufacturing prowess. Here, skilled artisans use the world&rsquo;s most advanced materials and manufacturing techniques, along with an abundance of handcrafted details to create each seamless, flawless piece. Recognized with over 50 design excellence awards, Brown Jordan graces locations from the Hotel Ritz in Paris, the Breakers Hotel in Palm Beach and the Smithsonian National Museums, not to mention private terraces, pool decks, cabanas, and sunny living rooms worldwide.POSITION SUMMARY:The Service Desk Technician serves as the primary point of contact for desktop, application, and basic infrastructure support, ensuring timely resolution of technical issues while delivering an exceptional customer experience. The ideal candidate is a strong troubleshooter with experience supporting Windows and Mac environments, comfortable working in a fast-paced environment, and capable of communicating technical concepts clearly to Spanish- and English-speaking users.PRIMARY RESPONSIBILITIESEnd-User Support<ul><li>Provide first- and second-level technical support to onsite and remote users in both English and Spanish</li><li>Respond to, prioritize, troubleshoot, and resolve support requests via ticketing system, phone, email, chat, and in-person support</li><li>Set clear expectations and maintain proactive communication with users</li><li>Escalate complex or critical issues to appropriate internal teams or external partners</li></ul>Endpoint &amp; Account Administration<ul><li>Provision and manage user accounts in Active Directory, Microsoft 365, and enterprise applications</li><li>Set up and configure workstations, laptops (Windows and Mac), mobile devices, and peripherals</li><li>Perform OS imaging, deployment, and device lifecycle management</li><li>Support email administration, mailbox troubleshooting, mail flow rules, and non-delivery diagnostics</li></ul>System &amp; Security Support<ul><li>Monitor and respond to system alerts (disk capacity, malware, patch failures, etc.)</li><li>Perform malware remediation and endpoint security troubleshooting</li><li>Investigate and resolve issues related to antivirus agents, patch management, and system processes</li><li>Troubleshoot printing, Wi-Fi, IP telephony, and network connectivity issues</li></ul>Operations &amp; Collaboration<ul><li>Maintain accurate ticket documentation and knowledge base articles</li><li>Participate in on-call rotation as required</li><li>Support IT projects, system upgrades, and office technology deployments</li><li>Coordinate with outsourced IT partners for advanced troubleshooting or implementations</li></ul>REQUIRED EXPERIENCE/EDUCATION:<ul><li>2&ndash;4 years of experience in Help Desk, Desktop Support, or Service Desk roles</li><li>Bilingual proficiency in English and Spanish (spoken and written)</li><li>AI-literate and comfortable leveraging AI-enabled tools to improve troubleshooting efficiency, documentation quality, knowledge retrieval, and overall service delivery</li><li>Experience supporting Windows and macOS in a domain environment</li><li>Working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy</li><li>Familiarity with networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP)</li><li>Experience with endpoint imaging and device deployment</li><li>Strong troubleshooting skills with the ability to manage multiple concurrent issues</li><li>Excellent customer service and communication skills</li></ul>PREFERRED EXPERIENCE:<ul><li>CompTIA A+, Network+, or Microsoft certifications</li><li>Experience supporting video conferencing and AV equipment</li><li>Exposure to endpoint management tools (Intune, JAMF, kandji, SCCM, etc.)</li><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field</li></ul>Job Type: Full-timePay: $34.00 - $36.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Service Desk Technician

<div>
 
 iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!
 
 
 The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services.
 
 
 
 
 
 Requirements
 
 
 
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 Provides support via phone, e-mail and chat to employees of corporate clients
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 Assists users in troubleshooting Outlook
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 Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
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 Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
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 Provides support for mobile devices including configuration and email sync
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 Handles 50-60 issues per day efficiently and appropriately
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 Maintains regular and punctual attendance
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 Utilizes Active Directory database to reset network passwords
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 Assists users in adding and changing network printers
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 Provides technical support for VPN connectivity issues
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 Controls user's computers utilizing remote access tools
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 Troubleshoots remote access connectivity problems
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 Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values
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 </ul>
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 Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
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 Supports and conducts self in a manner consistent with client service expectations
 
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 Qualifications
 
 
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 3-5 years' experience in call center or service desk environment
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 Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
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 Office 365 Support
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 User creations/terminations (tasks/requests)
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 End-user self-service tools
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 Cloud support - multiple device data syncing
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 ConnectWise or other ticketing systems
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 </ul>
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 Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc
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 </ul>
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 Internet Service Provider (ISP), Cable Modem, and Internet Support
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 </ul>
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 Effective troubleshooting and documentation skills
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 Experience navigating a knowledge base
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 Proficient use of Microsoft Office applications
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 IT troubleshooting
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 Strong organization, time management, and prioritizing skills
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 Completed High School Diploma/GED
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 Associate Degree in Technical Field
 
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 </ul>
 
 
 Other Skills and Abilities
 
 
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 Strong technical and client interaction skills
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 Self-starter with excellent organizational, administrative, and interpersonal skills
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 Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
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 Excellent oral, written, technical, and business communication skills
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 Ability to multi-task and work in fast paced environment
 
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 </ul>
 
 
 Job Location/Shift
 
 
 <ul>
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 Remote
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 Friday-Monday 12:00pm-10:30pm AZ
 
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 </ul>
 
 
 Physical Demands
 
 
 <ul>
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 Sit at a computer for 8 hours per day
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 Keyboarding for 8 hours per day
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 Near Vision (working with small objects or reading small print)
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 Speaking (communicating information to clients/coworkers)
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 Hearing Requirements (In person speech, telephone, other sounds)
 
 
 
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 </ul>
 
 Benefits
 
 
 
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 Insurance: Health Insurance, Vision, Dental, and Life Insurance
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 Leave and Holidays: Paid Vacation, Paid Holidays
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 Retirement: 401K Plan with company match (eligible after 1 year of employment)
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 In-house fitness center
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 </ul>
</div>

Service Desk Technician II

Velonex Technologies

Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the &quot;MSP-501 Award from Channel Futures&quot;? Then you may be one of us. We want you to come and join our team!If you are a skilled Service Desk/Field Technician, we have a spot for you. You would be responsible for providing technical assistance for our many clients; support related to computer systems, hardware, or software &ndash; but it&rsquo;s all about the people you would be helping. If providing the white glove quality service with excellent customer service while also gaining knowledge of all things IT related is something you thrive on, this is the role for you. You&rsquo;ll respond to support queries, run diagnostic programs, isolate problems, and determine and implement solutions. Candidates must currently reside within 30 mins of Boston, MA. This position will work from home and must be able to go on-site to support the clients in the Greater Boston Metro area at least 3-5 times a week. Must have your own vehicle (not public transportation). Travel mileage is reimbursed.Summary of duties and responsibilities (not comprehensive of all tasks):1. End User support onsite2. Manage client's IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations, and mobile devices3. Able to create procedures, documentation, and reports4. Function as first level support5. Willing to work after hours when needed6. Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills.What you need to succeed (minimum qualifications):&middot; Experience with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Active Directory, IIS, and Terminal servers.&middot; Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.&middot; Knowledge of Storage arrays, backup and replication solutions, monitoring systems.&middot; Experience in troubleshooting technical issues.What will give you a competitive edge (preferred qualifications):&middot; Certifications or experience with products from VMware, FortiGate, Microsoft, and Cisco.&middot; Experience with TrendMicro, Dell Server, and storage, Symantec backup exec and enterprise vault, Veeam, CrashPlan, Google Apps, and Apple products.&middot; Knowledge working for an MSP with remote monitoring and management tools.&middot; Experience in the design and implementation of IT solutions to fit client needs.&middot; Familiar with setting up VMware Virtual infrastructure. Hyper-V advantage.&middot; Familiar with MAC troubleshooting and deployments.Physical Requirements for you to be able to do the work:&middot; Stand/sit/walk for extended periods of time.&middot; Ability to lift/push/pull 40 lbs.If you want to work for a company that offers great benefits, good work/life balance and many opportunities to develop and grow Velonex is a good company to join. Velonex Technologies fosters an environment that is both challenging and rewarding &ndash; fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.*EEO Statement*Velonex Technologies is an equal opportunity employer. Our Core Values are who we are and in everything we do:&middot; We serve others&middot; We are committed to continuous improvement&middot; We are learners &amp; sharers of knowledge&middot; We strive for excellence&middot; We do everything with honesty and integrityJob Type: Full-timePay: $28.00 - $33.00 per hourBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Do you live within 30 mins of the Boston area?</li><li>Do you have your own vehicle to visit clients on-site?</li><li>Are you ok with traveling to on-site clients within the Boston Metro area?</li></ul>Experience:<ul><li>Help desk: 2 years (Required)</li><li>Windows: 2 years (Required)</li></ul>Work Location: On the road

Service Desk/Field Technician

TekSynap

<div>
 
 Responsibilities
 
 
 
 <ul>
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 Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
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 Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
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 Remediate hardware and software issues that can be resolved on-site without specialized resources
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 Coordinate with system/capability owners to resolve complex software or network issues
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 Track, properly assign, and coordinate tickets submitted by customers
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 Report problem resolution status to affected customers and maintain historical records
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 Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs
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 Configure and troubleshoot military devices including desktops, mobile devices, and printers
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 Coordinate with host-bases and service providers for communication/IT requests
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 Complete ingress/egress paperwork for equipment and software from facilities
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 Maintain maintenance management continuity documentation
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 Oversee daily scheduled and unscheduled maintenance
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 Assign job control numbers and meet restoral priorities according to USSPACECOM standards
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Active DoD TS/SCI clearance
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 DCWF Work Role 411 (e.g., CompTIA Security+)
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 Experience with military IT systems and hardware
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 Proficiency in troubleshooting diverse technical issues
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 Strong communication and customer service skills
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 Ability to coordinate with various stakeholders to resolve complex problems
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 Experience with ticket management systems
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 Must be able to maintain necessary security clearances.
 </li>
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 Willingness to travel as required for meetings and training sessions.
 
 
 
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 </ul>
 We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.
 
 
 TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. &ldquo;Technology moving at the speed of thought&rdquo; embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
 
 
 We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
 
 
 Visit us at www.TekSynap.com.
 
 
 Apply now to explore jobs with us!
 
 
 The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
 
 
 By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
 
 
 
 WORK ENVIRONMENT AND PHYSICAL DEMANDS
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <li>
 Location Colorado Springs, CO
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 Temporary Work Assignment February 2026 through March 2027 (estimated). Dates are subject to change.
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 Type of environment Office
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 Noise level Low
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 Work schedule Day Shift; Core hours 600am - 600pm. Nights, weekends and holidays may be required to meet customer and contract needs
 </li>
 Amount of Travel Contractor maybe required to travel within CONUS (
 
 
 
 PHYSICAL DEMANDS
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
 
 
 
 WORK AUTHORIZATION/SECURITY CLEARANCE
 
 
 
 <ul>
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 US Citizenship
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 Clearance requirement Active DoD TS/SCI
 
 
 
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 </ul>
 
 WAGE INFORMATION
 
 
 
 Target salary range $78,000.00 - $85,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual&rsquo;s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
 
 
 
 Other Information
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
 
 TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY
 
 
 
 In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as &ldquo;protected status&rdquo;). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
 
 
 TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
</div>

Customer Service Desk (CSD) Helpdesk Technician

The 20

<div>The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. Our headquarters in Plano, TX, serves as the hub for company events, trainings, and client gatherings.
We are looking for a hard-working After-Hours Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Available Shift: Monday - Friday 3:00 PM - 12:00 AM
This position is 100% onsite, in-office.
Responsibilities
<ul><li>Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals</li>
<li>Manage ticket queue to ensure timely resolution</li>
<li>Provide customer support using remote connection software</li>
<li>Provide thorough documentation on each customer interaction</li>
<li>Prioritize ticketing system flow by following SOPs and KB articles for resolution</li>
<li>Meet or exceed KPI goals</li>
<li>Troubleshooting of the following, though not limited to:
<ul><li>Advanced desktop issues</li>
<li>VPN connectivity</li>
<li>Entry-level server support</li>
<li>Hardware issues</li>
<li>Line of business support</li>
</ul></li></ul>Requirements
<ul><li>IT Fundamentals and A+ certifications, or equivalent professional experience</li>
<li>1+ year of professional help desk experience</li>
<li>Strong customer service skills</li>
<li>High attention to detail</li>
<li>Ability to follow instructions and policies</li>
<li>Ability to adapt to changing and fast-moving environments</li>
<li>Strong phone skills</li>
</ul>
Benefits:
<ul><li>Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options</li>
<li>Competitive 401(k) participation with up to 4% contribution match</li>
<li>Certification reimbursement to support your continued development</li>
<li>Meaningful opportunities for advancement within a growing organization</li>
<li>A culture built on drive, accountability, collaboration, and excellence</li>
</ul>
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
<ul><li>Consistent hand and finger dexterity necessary to operate computer equipment</li>
<li>Consistently required to sit, stand, walk, talk, hear, and see</li>
<li>Routine use of hands to type</li>
<li>Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch</li>
<li>Occasional need to walk around the office</li>
<li>Consistent vision abilities required; close vision, depth perception, and ability to focus</li>
<li>Occasional need to lift and/or move up to 30 pounds</li>
</ul>
Environmental Conditions:
<ul><li>The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)</li>
<li>Work is in an open office environment with steady conversation and interruption</li>
</ul>
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.</div>

After-Hours IT Support Desk Technician

New York State Technology Enterprise Corporation (NYSTEC)

<div>
 
 About Us
 
 
 
 NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We&rsquo;re independent and vendor-neutral, so we have our clients&rsquo; best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.
 
 
 
 Service Desk Opportunities (All Levels)
 
 
 
 Interested in future service desk roles? We&rsquo;re always eager to connect with talented professionals. This posting is intended to identify and engage potential candidates in advance of hiring needs as we anticipate continued growth across our Service Desk team. Applications will be reviewed regularly, and qualified candidates will be contacted when a role becomes available.
 
 
 At NYSTEC, service desk professionals serve as the go-to resource for employees seeking IT support and play a critical role in maintaining a secure, modern, and reliable technology environment. Across experience levels, team members troubleshoot technical issues, manage service requests, support user access and onboarding, and contribute to continuous service improvement. More experienced professionals may also provide mentorship, operational oversight, and guidance to ensure effective daily service desk operations.
 
 
 These roles can be based out of either our Albany or Rome, NY offices. While regular onsite presence is required to support business needs, there will be some opportunity for remote flexibility.
 
 
 
 Key Responsibilities
 
 
 
 Responsibilities may vary based on experience and organizational needs but typically include:
 
 
 <ul>
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 Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC&rsquo;s internal ticketing system
 </li>
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 Diagnose and resolve hardware, software, network, and end-user issues, providing clear, step-by-step guidance and leveraging remote support tools as needed
 </li>
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 Manage user accounts, access permissions, and licensing, including onboarding and offboarding activities
 </li>
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 Process requests for new software, system access, and other IT-related services in a timely manner
 </li>
 <li>
 Escalate complex or unresolved issues to higher-level IT support or specialized teams as appropriate
 </li>
 <li>
 Maintain accurate documentation of support interactions and contribute to internal knowledge base articles
 </li>
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 Track, prioritize, and resolve help desk tickets in alignment with service expectations
 </li>
 <li>
 Maintain inventory and asset management records for devices, hardware, and software
 </li>
 <li>
 Collaborate with Corporate Information Security (CIS), Business Information Systems (BIS), and the IT Project Management Office (PMO) to support a secure and modern workplace strategy
 </li>
 <li>
 Contribute to service reporting, performance metrics, process improvements, and, as applicable, team mentorship and operational coordination
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications will vary by level, but generally include:
 
 
 <ul>
 <li>
 Experience in a service desk, IT support, or help desk environment (commensurate with role level)
 </li>
 <li>
 Strong understanding of computer hardware, software, networks, and operating systems
 </li>
 <li>
 Ability to troubleshoot technical issues and provide clear, step-by-step user guidance
 </li>
 <li>
 Excellent communication and customer service skills, with patience and professionalism in supporting end users
 </li>
 <li>
 Strong documentation, organizational, and critical thinking skills
 </li>
 <li>
 Proficiency with Microsoft applications (e.g., Azure, Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of IT service management (ITSM) best practices or ITIL principles
 </li>
 <li>
 CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation, or similar certifications (or ability to obtain)
 </li>
 <li>
 Experience with ticketing systems and service reporting tools
 </li>
 <li>
 Experience mentoring team members or supporting service desk operations
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Associate degree in IT or a related field and relevant IT support experience
 </li>
 <li>
 An equivalent combination of advanced education, training, and experience will be considered
 
 
 </li>
 </ul>
 Service desk professionals span a variety of levels based on experience, skills, and organizational needs. Anticipated opportunities may fall within a salary range of approximately $60,407 &ndash; $83,059+ per year, depending on level. When determining compensation, we analyze and carefully consider several factors, including position level, skill set, experience, location, and job-related qualifications.
 
 
 
 It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.
 
 
 
 
 Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
 
 
 
 
 Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
 
 
 
 
 Learn more about NYSTEC by visiting
 
 
 www.nystec.com
 
 
 .
 
</div>

Service Desk Opportunities (All Levels)

O&M Halyard Health India Private Limited

<div>Owens &amp; Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens &amp; Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens &amp; Minor exists because every day, everywhere, Life Takes Care&trade;. 
Global Reach with a Local Touch<ul><li>
140+ years serving healthcare</li><li>
Over 14,000 teammates worldwide</li><li>
Serving healthcare partners in 80 countries</li><li>
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland</li><li>
40+ distribution centers</li><li>
Portfolio of 300 propriety and branded product offerings</li><li>
1,000 branded medical product suppliers</li><li>
4,000 healthcare partners served</li></ul><div><div>
POSITION SUMMARY</div>
Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.<div>
ESSENTIAL JOB FUNCTIONS:</div><ul><li>
Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.</li></ul><ul><li>
Managing the entire Shift, assigning the ticket to the Agents in the shift at regular interval of time. The role requires to provide guidance support to the Agents in the shift.</li></ul><ul><li>
Handling escalation start to end, creating a Training plan and providing training to the new joiners.</li></ul><ul><li>
Willingness to work in all different shifts of a 24x7 support organization.</li></ul><ul><li>
Assist users with PC hardware, software, printer, or other IT-related issues.</li></ul><ul><li>
Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li></ul><ul><li>
Serves as a point of escalation for Service Desk Associates.</li></ul><ul><li>
Escalate incidents with accurate documentation to suitable technician, when required.</li></ul><ul><li>
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.</li></ul><ul><li>
Use remote tools and diagnostic utilities to aid in troubleshooting.</li></ul><ul><li>
Research solutions through internal and external knowledgebase as needed.</li></ul><ul><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li></ul><ul><li>
Develop help sheets and FAQ lists for end users.</li></ul><ul><li>
Ensures technical knowledge and remediation steps are documented in process flow guides.</li></ul><ul><li>
Reinforce SLAs to manage end-user expectations.</li></ul><ul><li>
Provide suggestions for continual improvement.</li></ul><ul><li>
Plans, conducts and directs the analysis of business problems with automated systems solutions.</li></ul><ul><li>
Alert management to emerging trends in incidents.</li></ul><ul><li>
Preparing training manuals and FAQ materials for easy-access end-user guidance.</li></ul><ul><li>
Documenting processes and maintaining service desk records.</li></ul><ul><li>
Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.</li></ul><div>
SUPPLEMENTAL JOB FUNCTIONS:</div>
Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Qualifications<div>
EDUCATION &amp; EXPERIENCE:</div><ul><li>
Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive &amp; passion to work &amp; have the basic skills that is needed for the role.</li></ul><ul><li>
High school diploma or equivalent.</li></ul><ul><li>
Associate's or Bachelor&rsquo;s degree in technology-related field a plus.</li></ul><ul><li>
Comptia A+, Comptia Network +, and ITIL certifications a plus.</li></ul><ul><li>
Exceptional customer service orientation.</li></ul><ul><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li></ul><ul><li>
Experience working in a team-oriented, collaborative environment.</li></ul><div>
ADDITIONAL REQUIREMENTS:</div><ul><li>
Excellent communication skills in English.</li></ul><ul><li>
Customer friendly mindset and Team player.</li></ul><ul><li>
Ability to absorb and retain information quickly.</li></ul><ul><li>
Ability to present ideas in user-friendly language.</li></ul><ul><li>
Highly self-motivated and directed.</li></ul><ul><li>
Keen attention to detail.</li></ul><ul><li>
Proven analytical and problem-solving abilities.</li></ul></div>
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens &amp; Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.</div>

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