service desk technician

Revantage

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p><p>
Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.</p><p></p><p>
With a corporate purpose of &lsquo;In Pursuit of Better,&rsquo; Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company&rsquo;s footprint extends across North America, Europe and Asia Pacific.</p><p></p><p>
Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.</p><p></p><p><b>
What We Value: Our Culture</b></p><p>
Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.
</p><p></p><p>At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees&rsquo; voices and support an inclusive culture.</p><p></p><p>
Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.</p><p></p><p>
Our culture is built on our shared core values and commitment to be:</p><ul><li><p><b>
Learners </b>&ndash; We learn from our challenges and successes</p></li><li><p><b>
Leaders</b> &ndash; We commit to continuous improvement</p></li><li><p><b>
Enthusiasts </b>&ndash; We face challenges with optimism and believe anything is possible</p></li><li><p><b>
Achievers</b> &ndash; We expect high standards for ourselves and enable the success of our teams</p></li><li><p><b>
Partners</b> &ndash; We deliver value and positive impact to our partners</p></li></ul><p><br>
</p><p>Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.
</p><p></p><p><b>WHO WE ARE</b></p><p>
Revantage is a Blackstone Company that provides a highly skilled employee base, best-in-class processes, and state-of-the-art technology to multiple Blackstone real estate portfolio companies. Sectors include Hospitality, Industrial, Multi-Family, Office, Retail, Senior Housing, and Manufactured Homes.</p><p></p><p><br>
Revantage, headquartered in Chicago, is one of three global offices that includes Revantage Asia and Revantage Europe.</p><p><br>
</p><p><b>WHAT WE VALUE: OUR CULTURE</b></p><p>
Creating a culture that inspires change, and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry. The culture at Revantage is built on our shared core values and commitment to be:</p><p></p><ul><li><p><br>
Achievers &ndash; We expect high standards for ourselves and enable the success of our teams</p></li><li><p>
Enthusiasts &ndash; We face challenges with optimism and believe anything is possible</p></li><li><p>
Leaders &ndash; We commit to continuously improve our performance</p></li><li><p>
Learners &ndash; We learn from our challenges and successes</p></li><li><p>
Partners &ndash; We deliver value and positive impact to our partners</p></li></ul><p></p><p><b><br>
WHY THIS ROLE IS VALUABLE</b></p><p>
The Analyst, Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency. This individual will work with the Revantage Service Desk customers to provide solutions to problems to ensure customer productivity. Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support.</p><p></p><p><b>
HOW YOU ADD VALUE</b></p><ul><li><p>
Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements</p></li><li><p>
Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.</p></li><li><p>
Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk.</p></li><li><p>
Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk</p></li><li><p>
Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)</p></li><li><p>
Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed</p></li><li><p>
Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction</p></li><li><p>
Configure, deploy, and support company issued mobile devices</p></li><li><p>
Coordinate disposal of all IT Endpoint related equipment</p></li><li><p>
Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting</p></li><li><p>
Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures</p></li><li><p>
Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services</p></li><li><p>
Maintain &ldquo;SOE&rsquo;s&rdquo; (Start of Employment) and &ldquo;EOE&rsquo;s&rdquo; (End of Employment) of user access and hardware as part of an asset management system.</p></li><li><p>
Other duties as assigned</p></li></ul><p></p><p><b>
WHAT YOU BRING TO THE ROLE</b></p><p>
 Required:
</p><ul><li>Bachelor's degree in Information Systems or similar experience</li><li>
Minimum of 2-3 years of work experience in IT Support</li><li>
Ability to self-direct work and resolve issues without assistance</li><li>
Provide a &ldquo;White Glove&rdquo; support experience in person and remotely for all users</li><li>
Support experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android, etc.</li><li>
Installation and support experience with MS Office and various assorted software applications
</li><li>Ability to multi-task in a variety of support roles</li><li>
Efficient and available to assist all local users and remote traveling users</li><li>
Some/minimal travel required, sometimes at short notice
</li><li>Excellent customer service and communication skills
</li><li>Work well with others and individually to complete projects effectively</li><li>
Ability to juggle multiple, competing priorities</li><li>
While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds</li></ul><p></p><p>
Preferred:</p><ul><li>
Mobile device management and iPhone
</li><li>Encryption (i.e. BitLocker) and VPN client
</li><li>Mac Support</li></ul><p></p><p><b>
Base Compensation Range:</b></p>
$57,820.00 To $79,508.00 Annually. This represents the presently-anticipated low and high end of the Company&rsquo;s base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.<p>
</p><p><b>Total Direct Compensation</b>:</p><p>
This job is also eligible for discretionary bonus and incentive compensation on an annual basis.</p><p></p><p><b>
Benefits:</b><b> </b>The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).</p><p></p><p>
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.</p><p></p><p><b><i>
Perks for You</i></b></p><ul><li><p>
Competitive salary, overall compensation, and 401(k)</p></li><li><p>
Work-life balance offerings include:</p><ul><li><p>
Hybrid Work Policy</p></li><li><p>
Productivity Hours &ndash; weekly meeting-free work time</p></li><li><p>
Summer Fridays</p></li><li><p>
Work From Anywhere Month</p></li></ul></li><li><p>
In-house and external learning &amp; development opportunities</p></li><li><p>
Generous health insurance and wellness benefits</p></li></ul><p></p><p>
Please review the Job Applicant Privacy Notice.</p><p></p><p><b><i>
EEO Statement</i></b></p><p><i>
Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email</i> talent@revantage.com</p></div><p></p>

Service Desk Technician

CoffeeTree Group - IT Advisory and Transformation Services

<p><b>Overview</b><br/>Join our dynamic IT support team as a Service Desk Technician and become the first line of assistance for our organization&rsquo;s technology needs! In this energetic role, you will provide essential technical support, troubleshoot software and hardware issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will help maintain optimal IT infrastructure performance, enhance user experience, and keep our digital workspace running smoothly. This position offers a fantastic opportunity to develop your IT skills while making a tangible impact on daily operations.</p><p><b>Responsibilities</b></p><ul><li>Deliver prompt and professional help desk support to resolve technical issues related to hardware, software, and network connectivity.</li><li>Troubleshoot software problems across various platforms</li><li>Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup and maintenance.</li><li>Assist with user account management through Active Directory and handle access permissions within Windows Server environments.</li><li>Collaborate with team members to analyze issues using strong analysis skills and escalate complex problems when necessary to ensure swift resolution.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in providing technical support or help desk services in a fast-paced environment.</li><li>Strong knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN infrastructure, VPNs, firewalls, and network security best practices.</li><li>Hands-on experience with desktop support across multiple operating systems such as Windows (including Microsoft Office Suite), macOS, and Linux.</li><li>Familiarity with computer management tools like SCCM for software deployment and asset management.</li><li>Ability to troubleshoot hardware components including computer hardware peripherals and mobile devices effectively.</li><li>Excellent communication skills with a customer service-oriented mindset to assist users clearly and professionally.</li><li>Knowledge of IT infrastructure components such as Active Directory, Windows Server environments, DNS configuration, and network administration tools like Meraki or similar solutions.</li><li>Analysis skills to diagnose issues accurately and implement effective solutions quickly. Join us in delivering exceptional IT support that keeps our organization connected and productive! This paid position offers valuable experience working with cutting-edge technology tools while supporting a vibrant team dedicated to operational excellence.</li></ul><p>Pay: $17.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h1 class="jobSectionHeader"><b>
What We Do</b></h1>
As a Service Desk Technician, you&rsquo;ll provide critical first line support for our customers - primarily internal customers. You will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices and software/applications [including some of which are proprietary; hosted on prem and/or cloud based], by responding to and diagnosing problems via phone, self-service and chat. It may be necessary to escalate to network services, information security, desktop architecture, or other &ldquo;next level&rdquo; teams. We are a Knowledge-Center-Service organization. Your track record in KCS &ldquo;UFFA&rdquo;, initial problem recognition, and quick determination of appropriate resolution or escalation while ensuring an excellent customer service experience supports your success on our team.<br>
<br>
<ul><li>We are open to remote candidates for this role</li></ul><p></p><div><p><b>
What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Do:</b></p></div><div><ul><li><p>
Support break/fix technical issues of all enterprise applications, hardware, and software [including proprietary] used at First American. This is supported through phone, chat, self-ticketing, and other channels as developed by Service Desk.</p></li></ul></div><div><ul><li><p>
Provide accurate and creative solutions to customer issues to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper reassignment is crucial. Technicians must use their experience and best judgement to determine if an issue warrants an escalation.</p></li></ul></div><div><ul><li><p>
Follows Knowledge Centered Service (KCS) and IT Infrastructure Library (ITIL) methodology. Technicians are expected to pass KCS Foundations course and become certified.</p></li></ul></div><div><ul><li><p>
Creates and maintains knowledge base articles, using their KCS Foundations methodology to become a KCS Contributor.</p></li></ul></div><div><ul><li><p>
Maintains a current level of technical knowledge of relevant products (software and hardware) and support policies to provide accurate solutions to customers.</p></li></ul></div><div><ul><li><p>
Tracks and documents all contacts into IT Service Management software. Technicians are expected to investigate previous and pending incidents/requests.</p></li></ul></div><div><ul><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li></ul></div><div><ul><li><p>
Recommends systems modifications to reduce user problems.</p></li></ul></div><div><ul><li><p>
Escalates more complex problems to a more senior level technician.</p></li></ul></div><p></p><div><p><b>
What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Bring:</b></p></div><div><ul><li><p>
Associate degree in IT or related field, or equivalent hands-on experience.</p></li></ul></div><div><ul><li><p>
4 years of directly related experience within a service desk/technical support environment preferred.</p></li></ul></div><div><ul><li><p>
HDI Support Center Analyst preferred.</p></li></ul></div><div><ul><li><p>
Proven excellent customer service skills.</p></li></ul></div><div><ul><li><p>
Good communication, problem solving skills, and telephone etiquette.</p></li></ul></div><div><ul><li><p>
Ability to use Service Desk standards and follow guidelines.</p></li></ul></div><div><ul><li><p>
Current understanding of PC/Laptop, hardware, peripherals, mobile devices, and software/applications [including some of which are proprietary; hosted on prem and/or cloud based.</p></li></ul></div><div><ul><li><p>
Maintains current and high level of technical skill in the field of expertise.</p></li></ul></div><div><ul><li><p>
Ability to troubleshoot moderately complex technical issues by analyzing multiple factors and identifying root causes.</p></li></ul></div><p></p>
Pay Range: $23.37 - $31.14 Hourly<br>
<p></p>
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.<p></p><div><div><div><div><div><div><div><p><b><br>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></p></div></div></div></div></div></div></div><p>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).</p><p>
First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.</p><p></p><h1 class="jobSectionHeader"><b>
What We Offer</b></h1>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Lodging by Liberty DBA Charter Furniture

<p>ABOUT US</p><p>Founded in 1945, Brown Jordan has built our long reputation for producing luxurious outdoor products that look beautiful and last a lifetime by adhering to three simple principles: innovative design, durable materials, and unrivaled manufacturing prowess. Here, skilled artisans use the world&rsquo;s most advanced materials and manufacturing techniques, along with an abundance of handcrafted details to create each seamless, flawless piece. Recognized with over 50 design excellence awards, Brown Jordan graces locations from the Hotel Ritz in Paris, the Breakers Hotel in Palm Beach and the Smithsonian National Museums, not to mention private terraces, pool decks, cabanas, and sunny living rooms worldwide.</p><p>POSITION SUMMARY:</p><p>The Service Desk Technician serves as the primary point of contact for desktop, application, and basic infrastructure support, ensuring timely resolution of technical issues while delivering an exceptional customer experience. The ideal candidate is a strong troubleshooter with experience supporting Windows and Mac environments, comfortable working in a fast-paced environment, and capable of communicating technical concepts clearly to Spanish- and English-speaking users.</p><p>PRIMARY RESPONSIBILITIES</p><p><b>End-User Support</b></p><ul><li>Provide first- and second-level technical support to onsite and remote users in both English and Spanish</li><li>Respond to, prioritize, troubleshoot, and resolve support requests via ticketing system, phone, email, chat, and in-person support</li><li>Set clear expectations and maintain proactive communication with users</li><li>Escalate complex or critical issues to appropriate internal teams or external partners</li></ul><p><b>Endpoint &amp; Account Administration</b></p><ul><li>Provision and manage user accounts in Active Directory, Microsoft 365, and enterprise applications</li><li>Set up and configure workstations, laptops (Windows and Mac), mobile devices, and peripherals</li><li>Perform OS imaging, deployment, and device lifecycle management</li><li>Support email administration, mailbox troubleshooting, mail flow rules, and non-delivery diagnostics</li></ul><p><b>System &amp; Security Support</b></p><ul><li>Monitor and respond to system alerts (disk capacity, malware, patch failures, etc.)</li><li>Perform malware remediation and endpoint security troubleshooting</li><li>Investigate and resolve issues related to antivirus agents, patch management, and system processes</li><li>Troubleshoot printing, Wi-Fi, IP telephony, and network connectivity issues</li></ul><p><b>Operations &amp; Collaboration</b></p><ul><li>Maintain accurate ticket documentation and knowledge base articles</li><li>Participate in on-call rotation as required</li><li>Support IT projects, system upgrades, and office technology deployments</li><li>Coordinate with outsourced IT partners for advanced troubleshooting or implementations</li></ul><p>REQUIRED EXPERIENCE/EDUCATION:</p><ul><li>2&ndash;4 years of experience in Help Desk, Desktop Support, or Service Desk roles</li><li>Bilingual proficiency in English and Spanish (spoken and written)</li><li>AI-literate and comfortable leveraging AI-enabled tools to improve troubleshooting efficiency, documentation quality, knowledge retrieval, and overall service delivery</li><li>Experience supporting Windows and macOS in a domain environment</li><li>Working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy</li><li>Familiarity with networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP)</li><li>Experience with endpoint imaging and device deployment</li><li>Strong troubleshooting skills with the ability to manage multiple concurrent issues</li><li>Excellent customer service and communication skills</li></ul><p>PREFERRED EXPERIENCE:</p><ul><li>CompTIA A+, Network+, or Microsoft certifications</li><li>Experience supporting video conferencing and AV equipment</li><li>Exposure to endpoint management tools (Intune, JAMF, kandji, SCCM, etc.)</li><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field</li></ul><p>Job Type: Full-time</p><p>Pay: $34.00 - $36.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Community Choice Financial Family of Brands

<div>Your Opportunity:
<p><b>
Service Desk Technician
</b></p><p>Dublin, OH (On-Site)</p><p>
Shift: Tuesday - Saturday, 10am-7pm</p><p></p><p><br>
The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.</p>
What We Offer:
<ul><li>Paid on-the-job training and a comprehensive new hire program.</li><li>
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.</li><li>
Performance-based career advancement.</li><li>
Educational Reimbursement Program.</li><li>
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).</li><li>
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.</li><li>
Company-Sponsored Life and AD&amp;D Insurance.</li><li>
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&amp;D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.</li><li>
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.</li><li>
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.</li><li>
PTO that grows with you, starting with 12 days in your first year.</li><li>
A relaxed, business casual dress code that includes jeans and sneakers!</li></ul><div></div><ul><li><br>
<i>Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.</i></li></ul>
What We&rsquo;re Looking For &ndash; Qualifications and Skills:
<ul><li>Associate&rsquo;s degree or equivalent experience.</li><li>
Minimum of one year of related work experience in a customer service environment required.</li><li>
Microsoft Certified Professional, Network + and/or A+ Certification preferred.</li><li>
Good understanding of common desktop operating systems, software, and hardware products such as Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers required</li><li>
Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required</li><li>
Experience performing basic network troubleshooting in an enterprise</li><li>
Experience with Citrix and Citrix Management Console is a plus</li><li>
Basic understanding of Exchange is a plus</li><li>
Must be team oriented and have good customer service/communication skills</li><li>
Ability to adjust to changing priorities, circumstances and direction required</li></ul>
What You&rsquo;ll Do - Essential Duties and Responsibilities:
<ul><li>Utilize the company&rsquo;s issue tracking system to document customer contacts, issues, and requests.</li><li>
Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.</li><li>
Act as central point of contact between the customer and IT.</li><li>
Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.</li><li>
Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.</li><li>
May participate in release/regression testing of proprietary applications.</li><li>
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.</li><li>
This is a full-time role that requires in-person attendance.</li></ul>
Workplace Awards &amp; Recognition:
<div>
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America&rsquo;s Greatest Workplace in Financial Services 2025 by Newsweek.</div>
Our Purpose:
<div>
The Community Choice Financial&reg; Family of Brands (&quot;CCF&quot; or the &ldquo;Company&rdquo;), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial&reg; Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.</div><div></div><div><br>
Think you&rsquo;d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers</div><div></div><div><i><br>
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.</i></div><div><i><br>
</i></div><div><i>Important: The Community Choice Financial&reg; Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.</i></div><div><i><br>
</i></div><div><i>The Community Choice Financial&reg; Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.</i></div><div></div><div><i><br>
&ldquo;Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.&rdquo;</i></div></div>

Jack Henry & Associates

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><div>
Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities.</div><div>
An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers.</div><div>
This position will be required to travel up to 5% to attend JH meetings, trainings, and/or professional conferences.</div><p>
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Charlotte, NC; Birmingham, AL; Louisville, KY, Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO.</p><p>
The salary range for this position is $34,400- $45,000 and will be determined based on location and experience level.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><div><ul><li>
Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.</li><li>
Identifies, troubleshoots and resolves software, hardware and network failures.</li><li>
Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.</li><li>
Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.</li><li>
Maintains awareness of current tools, methodologies and technologies associated to IT support.</li><li>
May perform other job duties as assigned.</li></ul></div><div><b>
What you&rsquo;ll need to have:</b></div><div><ul><li>
Must have a minimum of 18 months of experience in a technical support environment.</li><li>
Must be available to assist with on-call duties, including holidays as needed.</li><li>
Must be available to work various shift schedules which may include weekends.</li></ul></div><div><b>
What would be nice for you to have:</b></div><div><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science or other related fields.</li><li>
Excellent communication skills.</li></ul></div><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo;</i> It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

Jack Henry

<div>
 At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.
 <br/>
 <br/>
 Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities.
 <br/>
 <br/>
 An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers.
 <br/>
 <br/>
 This position will be required to travel up to 5% to attend JH meetings, trainings, and/or professional conferences.
 <br/>
 <br/>
 This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Charlotte, NC; Birmingham, AL; Louisville, KY, Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO.
 <br/>
 <br/>
 The salary range for this position is $34,400- $45,000 and will be determined based on location and experience level.
 <br/>
 <br/>
 All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
 <br/>
 <br/>
 What you&rsquo;ll be responsible for:
 <br/>
 <br/>
 * Provides support to employees or customers regarding technical inquiries.  Diagnoses to isolate the nature of the problem and resolves support issues.
 <br/>
 * Identifies, troubleshoots and resolves software, hardware and network failures.
 <br/>
 * Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
 <br/>
 * Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
 <br/>
 * Maintains awareness of current tools, methodologies and technologies associated to IT support.
 <br/>
 * May perform other job duties as assigned.
 <br/>
 <br/>
 What you&rsquo;ll need to have:
 <br/>
 <br/>
 * Must have a minimum of 18 months of experience in a technical support environment.
 <br/>
 * Must be available to assist with on-call duties, including holidays as needed.
 <br/>
 * Must be available to work various shift schedules which may include weekends.
 <br/>
 <br/>
 What would be nice for you to have:
 <br/>
 <br/>
 * Bachelor&rsquo;s degree in IT, Computer Science or other related fields.
 <br/>
 * Excellent communication skills.
 <br/>
 <br/>
 If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
 <br/>
 <br/>
 Why Jack Henry?
 <br/>
 <br/>
 At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer [1] comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
 <br/>
 <br/>
 We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
 <br/>
 <br/>
 Culture of Commitment
 <br/>
 <br/>
 Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate.  Visit our [2] Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
 <br/>
 <br/>
 Equal Employment Opportunity
 <br/>
 <br/>
 At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
 <br/>
 <br/>
 No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
 <br/>
 <br/>
 Requests for full corporate job descriptions may be requested through the interview process at any time.
 <br/>
 References
 <br/>
 <br/>
 Visible links
 <br/>
 1. https://careers.jackhenry.com/yourexperience#our-benefits-anchor
 <br/>
 2. https://discover.jackhenry.com/corporate-sustainability
</div>


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