service desk technician

West Virginia University

<div></div><div><div>The Department of Information Technology Services at West Virginia University is currently accepting applications for a Service Desk Technician.
About the Opportunity
This is a tier 1, front line position at the Service Desk. They are the interface between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates via phone or an electronic interface.
Pay Grade: 15
Starting Wage: $19.00 / hour
Shift: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:<ul><li>
37.5-hour work week</li><li>
13 paid holidays (staff holiday calendar)</li><li>
15 annual leave (vacation) days per year or more based on years of service (employee leave)</li><li>
18 sick days per year (for when you&rsquo;re ill, for when you need time to care for sick family, for your own, or your family&rsquo;s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)</li><li>
WVU offers a range of health insurance and other benefits</li><li>
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ&rsquo;s.</li><li>
Wellness programs</li></ul>
What You'll Do
Technical Support<ul><li>
Incident Resolution: Delivers telephone-based or electronic support to WVU community including, students, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to Microsoft Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support.</li><li>
Provides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution.</li></ul>
Skills Currency<ul><li>
Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices framework.</li><li>
Seeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties when practicable.</li><li>
Other duties as assigned.</li></ul><div>
</div></div><div>
Qualifications<div>
</div><ul><li>
Associate degree in computer science or a related field or equivalent combination of education and experience</li><li>
A minimum of two (2) years of experience in each of the following:<ul><li>
Technical experience in a computer-related customer support field</li><li>
Customer Service</li></ul></li><li>
Any equivalent combination of related education and/or experience will be considered.</li><li>
All qualifications must be met by the time of employment.</li></ul>
Knowledge, Skills, &amp; Abilities<ul><li>
Must be able to provide advanced support for various hardware platforms, operating systems, and software packages.</li><li>
Complex problem-solving skills and excellent research skills are required.</li><li>
Must be able to articulate clearly and concisely to a wide variety of multi-cultured users.</li><li>
Excellent customer service is essential.</li><li>
The candidate must be courteous, display a positive attitude and a genuine concern for the end user.</li><li>
Must be able to pay attention to detail, work independently as well as part of a team; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets.</li><li>
The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user.</li><li>
Must have the knowledge and ability in how to use tracking software, preferably the current ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment.</li></ul><div>
</div></div><div>
Requirements<div></div> 
Physical Demands &amp; Physical Coordination<ul><li>
Lifting lightweight objects/bending and kneeling to file</li><li>
Lifting 20-40 lb computers and equipment</li></ul><div>
</div></div><div>
About WVU<div></div> 
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values &mdash; service, curiosity, respect, accountability and appreciation &mdash; unite us as Mountaineers.
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.<div> 
</div></div><div>
Job Posting: Apr 13, 2026</div><div>
Posting Classification: Non-Classified</div><div>
Exemption Status: Non-Exempt</div><div>
Benefits Eligible: Yes</div><div>
Schedule: Full-time</div></div>

(Remote) Service Desk Technician - Information Technology Services

Slipstream IT

<div>
 At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
 
 
 Slipstream&rsquo;s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
 
 
 
 Job Summary
 
 
 
 The IT Service Desk (L1) agent is the first point of contact for employees seeking technical help. You will triage, resolve, and escalate incidents and requests in ServiceNow, with an emphasis on customer service, documentation quality, and meeting SLAs. This role suits someone who enjoys problem solving, communicating clearly, and leaving users feeling supported.
 
 
 
 Role Purpose &amp; Impact
 
 
 
 <ul>
 <li>
 Restore service quickly and accurately, minimizing business disruption.
 </li>
 <li>
 Improve self-service and ticket deflection by contributing clear, reusable knowledge.
 </li>
 <li>
 Capture high-quality data (categorization, CI, impact/urgency) to enable reporting and root-cause analysis.
 </li>
 <li>
 Be the voice of IT&mdash;set expectations, educate users, and escalate effectively when needed.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor ServiceNow queues; acknowledge new incidents/requests within SLA.
 </li>
 <li>
 Pick up tickets from chat/phone/email/portal; perform initial triage and troubleshooting.
 </li>
 <li>
 Handle AD account tasks (create/modify/disable, group membership, unlocks, password resets).
 </li>
 <li>
 Support Windows/macOS, M365 (Outlook/Teams/OneDrive), VPN/MFA, printers, and peripherals.
 </li>
 <li>
 Enroll devices via Intune or Jamf; resolve basic compliance/profile issues.
 </li>
 <li>
 Document steps to reproduce, resolution notes, and user communications in ServiceNow.
 </li>
 <li>
 Escalate to L2/L3 with complete context and testing notes; follow through until closure.
 </li>
 <li>
 Contribute or update knowledge articles for recurring issues and &lsquo;how-to&rsquo; guides.
 </li>
 <li>
 Application support specifically 101 understanding of Veeva and support the client's Veeva access/administration requests.
 </li>
 <li>
 Serve as initial contact and accurately log/categorize/priority tickets in ServiceNow.
 </li>
 <li>
 Perform AD user lifecycle tasks and M365 basic administration (mailbox, aliases, Teams/OneDrive issues).
 </li>
 <li>
 Troubleshoot endpoints (Windows/macOS) and standard software packages.
 </li>
 <li>
 Support remote access (VPN clients, MFA/SSO), Wi-Fi connectivity, and simple network printer issues.
 </li>
 <li>
 Assist with device imaging, re-provisioning, break/fix, and asset handling/tags.
 </li>
 <li>
 Deliver empathetic, clear communications; manage expectations and de-escalate when needed.
 </li>
 <li>
 Work within ITIL processes (Incident, Request, Problem basics) and comply with security policies.
 </li>
 <li>
 Participate in shift coverage, occasional after-hours, or weekend support as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years in a service desk/help desk or customer-facing tech support role (internships count).
 </li>
 <li>
 Hands-on with ServiceNow (or similar ITSM), Active Directory, Microsoft 365, and Intune/JAMF basics.
 </li>
 <li>
 Windows/macOS, M365/O365 apps, MFA/VPN, SSO basics, printers/peripherals.
 </li>
 <li>
 Excellent verbal/written communication and documentation skills.
 </li>
 <li>
 Comfort with ticket triage, prioritization, SLAs/OLAs, and detailed notes.
 
 
 </li>
 </ul>
 
 Nice-to-Haves
 
 
 
 <ul>
 <li>
 Certifications: CompTIA A+, ITIL&reg; 4 Foundation, HDI Support Center Analyst, Microsoft Fundamentals (MS-900/MD-900).
 </li>
 <li>
 Basic scripting (PowerShell/bash) for repetitive tasks and simple automations.
 </li>
 <li>
 Familiarity with Okta/Azure AD, Zoom/Webex admin, SCCM/Autopilot, JAMF Pro, or similar tools.
 </li>
 <li>
 Security: phishing triage, disk encryption, and least-privilege concepts. Success Metrics (KPIs)
 </li>
 <li>
 First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
 </li>
 <li>
 SLA attainment for response and resolution times.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 401k match
 </li>
 <li>
 Comprehensive group health, dental, vision benefits
 </li>
 <li>
 Life insurance/LTD
 </li>
 <li>
 Discretionary PTO
 </li>
 <li>
 Salary: $45,000-$50,000
 
 
 </li>
 </ul>
 
 Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
 
 
 
 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
 
</div>

Onsite Service Desk Technician - San Diego, California

<div>At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream&rsquo;s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Job Summary
The IT Service Desk (L1) agent is the first point of contact for employees seeking technical help. You will triage, resolve, and escalate incidents and requests in ServiceNow, with an emphasis on customer service, documentation quality, and meeting SLAs. This role suits someone who enjoys problem solving, communicating clearly, and leaving users feeling supported.
Role Purpose &amp; Impact
<ul><li>Restore service quickly and accurately, minimizing business disruption.</li>
<li>Improve self-service and ticket deflection by contributing clear, reusable knowledge.</li>
<li>Capture high-quality data (categorization, CI, impact/urgency) to enable reporting and root-cause analysis.</li>
<li>Be the voice of IT&mdash;set expectations, educate users, and escalate effectively when needed.</li>
</ul>
Responsibilities
<ul><li>Monitor ServiceNow queues; acknowledge new incidents/requests within SLA.</li>
<li>Pick up tickets from chat/phone/email/portal; perform initial triage and troubleshooting.</li>
<li>Handle AD account tasks (create/modify/disable, group membership, unlocks, password resets).</li>
<li>Support Windows/macOS, M365 (Outlook/Teams/OneDrive), VPN/MFA, printers, and peripherals.</li>
<li>Enroll devices via Intune or Jamf; resolve basic compliance/profile issues.</li>
<li>Document steps to reproduce, resolution notes, and user communications in ServiceNow.</li>
<li>Escalate to L2/L3 with complete context and testing notes; follow through until closure.</li>
<li>Contribute or update knowledge articles for recurring issues and &lsquo;how-to&rsquo; guides.</li>
<li>Application support specifically 101 understanding of Veeva and support the client's Veeva access/administration requests.</li>
<li>Serve as initial contact and accurately log/categorize/priority tickets in ServiceNow.</li>
<li>Perform AD user lifecycle tasks and M365 basic administration (mailbox, aliases, Teams/OneDrive issues).</li>
<li>Troubleshoot endpoints (Windows/macOS) and standard software packages.</li>
<li>Support remote access (VPN clients, MFA/SSO), Wi-Fi connectivity, and simple network printer issues.</li>
<li>Assist with device imaging, re-provisioning, break/fix, and asset handling/tags.</li>
<li>Deliver empathetic, clear communications; manage expectations and de-escalate when needed.</li>
<li>Work within ITIL processes (Incident, Request, Problem basics) and comply with security policies.</li>
<li>Participate in shift coverage, occasional after-hours, or weekend support as required.</li>
</ul>
Qualifications
<ul><li>1&ndash;2 years in a service desk/help desk or customer-facing tech support role (internships count).</li>
<li>Hands-on with ServiceNow (or similar ITSM), Active Directory, Microsoft 365, and Intune/JAMF basics.</li>
<li>Windows/macOS, M365/O365 apps, MFA/VPN, SSO basics, printers/peripherals.</li>
<li>Excellent verbal/written communication and documentation skills.</li>
<li>Comfort with ticket triage, prioritization, SLAs/OLAs, and detailed notes.</li>
</ul>
Nice-to-Haves
<ul><li>Certifications: CompTIA A+, ITIL&reg; 4 Foundation, HDI Support Center Analyst, Microsoft Fundamentals (MS-900/MD-900).</li>
<li>Basic scripting (PowerShell/bash) for repetitive tasks and simple automations.</li>
<li>Familiarity with Okta/Azure AD, Zoom/Webex admin, SCCM/Autopilot, JAMF Pro, or similar tools.</li>
<li>Security: phishing triage, disk encryption, and least-privilege concepts. Success Metrics (KPIs)</li>
<li>First Contact Resolution (FCR) and Customer Satisfaction (CSAT).</li>
<li>SLA attainment for response and resolution times.</li>
</ul>
Benefits
<ul><li>401k match</li>
<li>Comprehensive group health, dental, vision benefits</li>
<li>Life insurance/LTD</li>
<li>Discretionary PTO</li>
<li>Salary: $45,000-$50,000</li>
</ul>
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.</div>

Nordic Consulting

<div>Make a difference. Be happy. Grow your career.<h1 class="jobSectionHeader">
Job Summary</h1>
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users&rsquo; problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.<h1 class="jobSectionHeader">
CLINICAL SERVICE DESK AGENT I</h1>
The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers&rsquo; expectations.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
The Clinical Service Desk Agent will be responsible for, but not be limited to:<ul><li>
Providing a high level of professionalism and customer service</li><li>
Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs</li><li>
Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed</li><li>
Walking end user through problem solving or workflow process</li><li>
Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)</li><li>
Quickly identify and escalate high-priority issues to appropriate team</li><li>
Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues</li><li>
Maintaining and expanding knowledge of help desk procedures and services</li><li>
Making good faith effort at resolving more complex ends user issues</li><li>
Collaborating and interfacing with all members of the Service Desk.</li><li>
Working efficiently and reliably in unsupervised and varying environments</li><li>
Adhering to policies and procedures such as HIPAA and client notification expectations</li><li>
Attending and participating in team meetings</li><li>
Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested</li></ul><h2 class="jobSectionHeader">
Skills And Experience</h2><ul><li>
2+ years customer service experience required</li><li>
1 + years&rsquo; experience working in a call center required</li><li>
Basic understanding of Healthcare Terminology and Basic IT competencies required</li><li>
EHR knowledge and/or experience, preferred</li><li>
Excellent customer service and communication skills, written and verbal</li><li>
Ability to maintain calm and professional composure in stressful environments</li><li>
Proficient in English to support our clients&rsquo; needs. Spanish is a plus</li><li>
Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills</li><li>
Ability to apply problem solving skills across repetitive tasks</li><li>
Ability to work nights and weekends, depending on assigned shift</li><li>
Strong attention to detail and ability to organize</li><li>
Must be able to work independently, as well as within a team environment</li><li>
Must demonstrate and embody Nordic&rsquo;s maxims</li></ul><h2 class="jobSectionHeader">
Additional Details</h2><ul><li>
Ability to travel up to 5% of the time</li></ul>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div>

Clinical Service Desk Agent I

Loyola Enterprises Inc.

Job Description: Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM &ndash; 11PMNote: Cannot have an existing @army, @af, @navy, or an @usmc email accountClearance: DOD Secret clearance requiredRequirement: Immediate hire, Part TimeSchedule: Part Time Hours of Operation: Two 12 hour shifts, Sat &ndash; Sun 11AM &ndash; 11PMLocation: Joint Staff J7 Suffolk VirginiaCompensation: $25 per hour + based on experienceEducation: Bachelor s degree in a technical field is a plus.Email Requirements:<ul><li>Must have or be able to get an @mail.mil work email address.</li><li>Cannot keep an existing @army, @af, @navy, @usmc email.</li></ul>Job Description: Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.Qualifications:<ul><li>Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.</li><li>Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).</li><li>6 months Help Desk experience (desired) using Remedy or similar ticketing program.</li><li>Experience training military and civilian personnel via computer based and web-based applications.</li><li>Use of portals, Learning Management Systems (LMS).</li><li>Verbal and written communications skills.</li></ul>Job Summary:<ul><li>Check browser settings and basic browser trouble shooting.</li><li>Respond to telephone calls and e-mail messages to help customers with computer problems.</li><li>Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.</li></ul>Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.Thank youSincerely,Benito Loyola Benito@Loyola.com PresidentLoyola Enterprises Inc. www.Loyola.com2984 S. Lynnhaven Road, Suite 101Virginia Beach, VA. 23452Cell 757-718-0699757-498-6118 x10Fax 757-498-6110Loyola is an Equal Opportunity EmployerLoyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)Job Type: Part-timePay: From $25.00 per hourApplication Question(s):<ul><li>Do you have Help Desk or Service Desk Experience?</li><li>Do you have experience using Remedy or a similar ticketing program?</li><li>Do you have experience in the use of portals or Learning Management systems (LMS)?</li><li>Do you have a Secret clearance?</li><li>Can you get an @mail.mil work email address. Cannot keep an existing @army, @navy, @usmc email.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Ability to Commute:<ul><li>Suffolk, VA 23435 (Preferred)</li></ul>Work Location: In person

Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

Atos

<div>
 
 About Atos
 
 
 
 The future is our choice
 
 
 Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe.
 </li>
 <li>
 End user support (user management, mobile device support, laptop support, enterprise application support, software support)
 </li>
 <li>
 Hardware installation, transportation, addition, modification, replacement, and de-installation activities.
 </li>
 <li>
 Hardware Failure/Repair and Warranty periods.
 </li>
 <li>
 Liaise with Local/Global IT Teams as required to resolve failures, keeping the customer fully informed of next steps.
 </li>
 <li>
 Resolve IT issues when appropriate and in accordance with Help Desk policy.
 </li>
 <li>
 Manage relationships with third party vendors and follow up on requests submitted to these third parties.
 </li>
 <li>
 Coordinate referrals to appropriate technical, professional, or service personnel.
 </li>
 <li>
 Receive and prioritize issues and escalate using appropriate escalation procedures.
 </li>
 <li>
 Provide functional or task leadership.
 </li>
 <li>
 Coordinates special projects and system upgrades.
 </li>
 <li>
 Inform customers and/or management on the status of resolution efforts.
 </li>
 <li>
 Recommend system or process improvements, including procedures, training and improved documentation.
 </li>
 <li>
 To follow up on Hardware Lifecycle Management (Asset Management).
 </li>
 <li>
 Comply with physical and logical security requirements and report deficiencies.
 </li>
 <li>
 All other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills,
 </li>
 <li>
 Vocational Diploma/Short Course Certificate, bachelor&rsquo;s degree/University Degree in any field,
 </li>
 <li>
 At least 1 year experience,
 </li>
 <li>
 Strong analytical and problem-solving skills,
 </li>
 <li>
 Team-oriented with the ability to learn and act independently,
 </li>
 <li>
 Adaptable to established standards of practices,
 </li>
 <li>
 Excellent communication skills, both verbal and written,
 </li>
 <li>
 Excellent customer service skills, keeping the &ldquo;Customer First&rdquo; in all activities and communications,
 </li>
 <li>
 Eagerness to work in a global and multi-cultural, international team,
 </li>
 <li>
 A passion to implement, secure, maintain, and automate complex systems,
 </li>
 <li>
 Ability to think quickly and respond when things do not go as planned,
 </li>
 <li>
 Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 GPTW Certified Company
 
 
 Work from home most of the time as our customers are located all around the world
 
 
 
 Competitive Compensations And Benefits
 
 
 
 Flexible Benefit Program
 
 
 Private Health Insurance
 
 
 Life Insurance
 
 
 Performance Bonus
 
 
 Accolade Bonus
 
 
 Referral Bonus
 
 
 Transportation Allowance
 
 
 Meal Allowance
 
 
 Kindergarten Allowance
 
 
 Buddy Program
 
 
 Flexible working hours at Atos or home office
 
 
 Company SIM Card
 
 
 Days of annual leave above the legal minimum
 
 
 Atos University Access &ndash; Professional and personal development through continuous education and certification
 
 
 Wellbeing Days
 
 
 Friendly Working Environment
 
 
 BYOD - Bring Your Own Mobile Device Campaign
 
 
 Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
 
 
</div>

1st Level Service Desk Agent

SNBCare - Spectrum Neuro Behavioral Care

We are looking for a Patient Care Technician to manage one of our outpatient clinic, coordination of care with providers, record patients vitals and perform a variety of administrative and clerical tasks in North Smithfield, RI. As a patient care technician, you will be trained to perform various tasks including TMS coordination, recording vitals and assisting patients for administrative tasks. As a patient care technician , you will be the first point of contact for our practice. Our patient care technician offer administrative support across the practice.You will welcome patients and greet people who visit the office. You will coordinate front-desk activities, including distributing correspondence and handling patient phone calls.To be successful as a patient care technician , you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a patient care technician's duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.Responsibilities<ul><li>Greet and welcome guests as soon as they arrive at the office or answer a phone call.</li><li>TMS Coordination, recording vitals and coordination with providers.</li><li>Direct patients to the appropriate provider and office.</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Maintain office security by ensuring HIPAA compliance and controlling access via the reception desk</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>Skills<ul><li>Proven work experience as a Receptionist, Front Office Representative or similar role</li><li>Proficiency in Google Suite</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise</li><li>Excellent organizational skills</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Customer service attitude</li></ul>Benefits<ul><li>Medical Insurance</li><li>Vision Insurance</li><li>Dental Insurance</li><li>Paid Holidays</li><li>PTO</li><li>No weekends</li><li>401k up to 6% matching</li></ul>Job Type: Full-timePay: $18.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>North Smithfield, RI 02896 (Required)</li></ul>Ability to Relocate:<ul><li>North Smithfield, RI 02896: Relocate before starting work (Required)</li></ul>Work Location: In person

Patient Care Technician

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1st Level Service Desk Agent

Patient Care Technician