service desk technician

County of York

<div><h2 class="jobSectionHeader"><b>Job Details</b></h2><div><div><div>
location on</div><div><b>
28 E Market St. York, PA 17401</b></div></div><div><div>
work outline</div><div><b>
Full Time - Hourly</b></div></div><div><div>
paid</div><div><b>
46,359.00 Per year</b></div></div><div><div>
schedule</div><div><b>
8:00am - 4:30pm</b></div></div><div><div>
layers</div><div><b>
Information Technology</b></div></div><div><div>
domain</div><div><b>
Service Desk Technician</b></div></div><div><div>
commute</div><div><b>
-</b></div></div></div></div><div></div>
<br><div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p>
The Service Desk Technician will actively contribute to service desk operations under general direction. Duties and responsibilities include but are not limited to endpoint support, application support, access management, and service request fulfillment.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Us</b></h2></div><div><p>
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.</li>
<li>Provide end user support to resolve hardware, application, and access issues.</li>
<li>Participate in incident management, service request fulfillment, change management, and asset management.</li>
<li>Participate in application, hardware, policy, and procedural implementations.</li>
<li>Communicate with team members to escalate incidents and service requests to appropriate service owners as necessary.</li>
<li>Maintain working knowledge of IT operations and functions.</li>
<li>Participate in an on-call rotation.</li>
<li>Work on special projects as needed.</li>
<li>Other duties as assigned.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Requirements</b></h2></div><div><p><b>
ESSENTIAL REQUIREMENTS / QUALIFICATIONS</b></p>
<ul>
<li>At least 6 months to 1 year of experience or training in IT support and service desk operations.</li>
<li>Familiar with Windows Operating Systems, Microsoft 365, endpoint hardware, and networking fundamentals.</li>
<li>Strong organizational, communication, and customer service skills.</li>
<li>Ability to build and maintain positive working relationships with colleagues and staff from other County departments.</li>
<li>Able to perform effectively under pressure and in high-stress environments.</li>
<li>Capable of explaining technical concepts to non-technical audiences.</li>
<li>Proven team player with a collaborative mindset.</li>
<li>Understanding of York County Government's operational model, processes, and strategic goals.</li>
<li>Completion of a Pennsylvania Criminal Background check and fingerprinting, required for all employees in this role.</li>
<li>Possession of a valid and current driver&rsquo;s license.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Contact Details</b></h2></div><div><p>
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.</p></div></div><p><b><i>
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.</i></b></p></div>

Service Desk Technician

Syntel

<div><div><div><div><div><div><b>Overview</b><br>
<br>
<b>Syntelligent Analytic Solutions, LLC</b> provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers&rsquo; management and technical requirements in the intelligence, defense, homeland security and commercial market space.
<br>
<br>
Our customers&rsquo; and Syntelligent&rsquo;s success are built upon the core values of People First, Integrity &amp; Accountability, Mission Driven, Community Focus and Team Oriented.
<br>
<br>
Syntelligent is seeking candidates for placement on our existing contract. We are seeking a full-time<b> Service Desk Technician.</b> <b>This is a pipeline position for future openings on the contract.</b><br>
<br>
<b>Location:</b> Augusta, GA</div>
<div><br>
<b>Schedule:</b> Day/ M-F</div>
<div><br>
<b>Anticipated Salary Range:</b> $20.00- $21.83 hourly</div>
<div><br>
<b>Responsibilities</b></div>
<div><br>
<b>Duties will include:</b></div>
<ul><li>Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.</li>
<li>Assists with navigating around application menus, may be required to remote into customer's computer.</li>
<li>Troubleshoot network connectivity issues, working with remote employees on a corporate network.</li>
<li>Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.</li>
<li>Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.</li>
<li>Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.</li>
</ul><div><b>Qualifications</b><br>
<br>
<b>Required Qualifications:</b></div>
<ul><li>High School Diploma or equivalent required.</li>
<li>Security Requirement &ndash; Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.</li>
<li>Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.</li>
<li>Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.</li>
<li>Understanding of Active Directory to unlock and reset passwords.</li>
<li>Proficient with troubleshooting all Windows Operating systems.</li>
<li>Ability to troubleshoot and resolve email issues, specifically MS Outlook.</li>
<li>Ability to communicate clearly and professionally, both verbally and in writing.</li>
<li>Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.</li>
<li>Must be willing to work all shifts. The operations we support are 24/7/365.</li>
</ul><div><b>Clearance:</b> Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).<br>
<br>
<b>Due to an estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.</b><br>
<br>
<b>Mental Requirements: </b>Must be able to multi-task and rapidly change priorities with limited notice.</div>
<div><br>
<b>Physical Requirements: </b>Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
<br>
<br>
<b>Preferred Qualifications:</b></div>
<ul><li>Previous computer technical support.</li>
<li>MCP, Dell or other industry identified certifications.</li>
</ul><div><b>Online applications, please.</b><br>
<br>
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.<br>
<br>
<b>Syntelligent</b><b> Analytic Solutions, LLC</b> is an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), national origin, age, disability and genetic information, protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent&rsquo;s policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
<br>
<br>
If you need assistance or an accommodation in Syntelligent&rsquo;s online application process, please contact our Human Resources Office at 540-736-4570, Extension #505.</div></div></div></div></div></div>

Integrity Express Logistics

<div>
 The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
 <br/>
 <br/>
 <strong>
  Position Description (Essential Duties &amp; Responsibilities)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support and troubleshoot workstation, software, and network related issues
  </li>
  <li>
   Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
  </li>
  <li>
   Escalate issues through the proper channels with detailed information
  </li>
  <li>
   Manage incidents according to urgency and impact
  </li>
  <li>
   Clearly document support issues and all resolution steps in ticketing system
  </li>
  <li>
   Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
  </li>
  <li>
   Update incidents and request, while maintaining good communication with the end-user until issue is resolved
  </li>
  <li>
   Provide Telephony administration and support using Ring Central
  </li>
  <li>
   PC hardware imaging, and configuration
  </li>
  <li>
   Consistent and accurate updating of Asset information in the CMDB
  </li>
  <li>
   Workstation setup and cable management
  </li>
  <li>
   Create and update Knowledge Base articles including, technical, and self-help documents
  </li>
  <li>
   Ability to lift and carry IT hardware
  </li>
  <li>
   Up to 10% travel possible
  </li>
  <li>
   Perform additional duties as necessary
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge/Skills/Experience
  <br/>
  <br/>
 </strong>
 Basic (Required)
 <br/>
 <br/>
 <ul>
  <li>
   1-3 years of Service Desk, Help Desk or Support Center experience
  </li>
  <li>
   Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
  </li>
  <li>
   3+ years of experience troubleshooting technology related issues
  </li>
  <li>
   Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
  </li>
  <li>
   Experience supporting PC&rsquo;s in a Windows Active Directory environment
  </li>
  <li>
   Prior experience using remote tools such as Beyond Trust Remote Support
  </li>
  <li>
   Ability to work well independently and as part of a team
  </li>
  <li>
   Excellent written, verbal, and interpersonal communications skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience working as a Service Desk Technician
  </li>
  <li>
   A+ Certification, Network+ Certification
  </li>
  <li>
   Associates or bachelor&rsquo;s degree in an IT related discipline
  </li>
  <li>
   Knowledge of Information Technology Service Management (ITSM) systems
   <br/>
   <br/>
  </li>
 </ul>
 We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
 <br/>
 <br/>
 US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
</div>


IT Service Desk Technician

Sterling Seacrest Pritchard

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected:
 <br/>
 <br/>
 <ul>
  <li>
   Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
  </li>
  <li>
   Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
  </li>
  <li>
   Repair, configure and maintain hardware, software, and peripherals.
  </li>
  <li>
   Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
  </li>
  <li>
   Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
  </li>
  <li>
   Log, track, and maintain detailed incident reports on all requests.
  </li>
  <li>
   Assist with the creation of FAQ's and knowledge base articles.
  </li>
  <li>
   Assist with network installations including cabling and components.
  </li>
  <li>
   Maintain good working relationships with assigned supervisors and coworkers.
  </li>
  <li>
   Perform additional duties as required by management.
  </li>
  <li>
   Support satellite offices and remote users.
  </li>
 </ul>
</div>


Tier 1 Service Desk Technician

infinite Computer Solution

<p><b>Position Description:</b></p><p><b>RESPONSIBILITIES</b></p><ul><li>Incident Management: Serve as the initial point of contact for technical assistance via phone, email, and walkup; accurately log, track, and route tickets within the IT Service Management (ITSM) system.</li><li>Hardware Support: Configure, deploy, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.</li><li>Software Support: Install, troubleshoot, and update standard business applications (Microsoft 365, Adobe Creative Cloud, etc.) and other agency-specific software.</li><li>Account Administration: Perform basic administrative tasks in Active Directory and Azure AD, including password resets, account unlocks, and group membership management.</li><li>Onboarding/Offboarding: Setup and configure IT equipment for new hires; process equipment returns and data wiping for departing employees.</li><li>Asset Management: Maintain an accurate inventory of hardware and software assets; manage the lifecycle of IT equipment.</li><li>Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.</li><li>Knowledge Base: Create and update technical documentation, knowledge base articles, and user guides to support self-service and team cross-training.</li><li>Collaboration: Escalate complex issues to Tier 3 infrastructure or security teams while maintaining ownership of the user experience.</li><li>Audio/Visual: Assist with the setup and support of conference room technology for meetings and presentations.</li><li>Security Adherence: Ensure all end-user devices comply with security policies, including patch management and anti-virus updates.</li><li>Adhere to Incident, Problem, Configuration, and Change Management processes and agreed-upon service levels (SLAs).</li><li>Maven</li></ul><p><b>KNOWLEDGE &amp; EXPERIENCE</b></p><ul><li>Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).</li><li>Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.</li><li>Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira Service Management, ServiceNow, or similar).</li><li>Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure Active Directory for user and group management.</li><li>Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote Control).</li><li>Networking Basics: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) to troubleshoot connectivity issues.</li><li>Security Tools: Experience supporting Multi-Factor Authentication (MFA) and security tokens (e.g., Cisco Duo, SafeNet, MobilePass).</li><li>Imaging &amp; Software Deployment: Familiarity with automated computer imaging and deployment technologies (e.g., SCCM, MECM, Intune, or MDT).</li><li>Peripherals: Hands-on experience troubleshooting network printers, scanners, and docking stations.</li><li>Scripting: Basic understanding of PowerShell for task automation is a plus.</li><li>Knowledge of applicable data security/privacy policies (PII handling).</li></ul><p><b>PERSONAL ATTRIBUTES</b></p><ul><li>Strong commitment to and passion for customer service; ability to remain calm and professional under pressure.</li><li>Excellent written and oral communication skills; ability to communicate technical ideas in user-friendly language.</li><li>Excellent listening and interpersonal skills.</li><li>Demonstrated problem-resolution and analytical/critical thinking skills.</li><li>Keen attention to detail.</li><li>Highly self-motivated and directed.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Adaptability: Willingness to learn new technologies and processes as the environment evolves.</li></ul><p><b>Required:</b><br/>1-3 year of proven experience in a Desktop Support, Help Desk, or Service Desk role</p><p><b>Preferred Skills:</b><br/>Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira Service Management, ServiceNow, or similar).<br/>Experience with Active Directory Users and Computers (ADUC)<br/>Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote Control)</p><p>Pay: $34.88 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

JPMerc & Co

<p><b>About JPMerc</b></p><p>At JPMerc, we do more than install and maintain technology&mdash;we help our clients optimize their IT operational maturity. As one of the Northeast&rsquo;s premier IT Managed Services Providers (MSP), we are committed to delivering ultra-premium, white-glove service. Every client interaction is an opportunity to make someone feel genuinely taken care of. Quality over quantity is our mantra. We measure success not by how many tickets we close, but by how well we resolved each one.</p><p>We&rsquo;ve built a culture of continuous improvement, where both our team and our clients grow together. Our mission is to become a trusted, long-term partner in every client&rsquo;s IT journey.</p><p><b>We're Hiring for Multiple Roles</b></p><p>We are currently hiring at several levels. <i><b>This posting is for our Level 1 Service Desk Technician position &mdash; designed for candidates with hands-on IT support experience.</b></i></p><ul><li>If you are a recent graduate with full-time availability but without professional experience, please apply for our Service Desk Intern (Full-Time) posting instead.</li><li>If you are a currently enrolled student available for the summer, please apply for our Summer Service Desk Internship posting instead.</li></ul><p>Applying to the role that best matches your background helps us get back to you faster and ensures you're being considered in the right context.</p><p><b>Who We&rsquo;re Looking For</b></p><p>We are growing and need people who are smart, humble, and hungry to do the work well. Technical skills can be taught&mdash;what we&rsquo;re really hiring for is how you show up.</p><p>To thrive here, you should recognize most of these qualities in yourself:</p><ul><li>You take ownership without being asked. When you see something that needs handling, you handle it.</li><li>You communicate ahead of the need. You update clients before they have to follow up. You flag blockers before they become problems.</li><li>You treat documentation as a professional discipline, not an afterthought. Accurate ticket notes and time entries aren&rsquo;t busywork&mdash;they&rsquo;re how the team stays aligned and clients stay served.</li><li>You&rsquo;re curious and persistent with unfamiliar problems. You take a structured approach to figuring things out, use the team&rsquo;s knowledge and documentation wisely, and build competence deliberately over time.</li><li>You make the team better by being on it. You share what you learn, help teammates without being asked, and contribute to a no-ego environment where knowledge flows freely.</li></ul><p>If you read that list and thought &ldquo;that&rsquo;s just how I work&rdquo;&mdash;we want to hear from you.</p><p><b>The Role</b></p><p>In this end-user-facing role, you will be the first point of contact for our clients, resolving issues with empathy and precision. You will be based primarily in our Quincy, MA office, providing both in-office and remote support to clients across the Greater Boston area, with occasional local site visits.</p><p>This is more than a helpdesk job. You will play a meaningful role in helping clients improve their IT maturity&mdash;and your instinct to communicate proactively, educate users, and follow through on every commitment is what makes that possible. White-glove service at JPMerc is the floor, not the ceiling.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the first point of contact for client issues&mdash;by phone, remote session, and walk-up support at our Quincy site.</li><li>Triage, document, and resolve tickets accurately and in a timely manner, with clear notes that keep teammates informed.</li><li>Communicate proactively with clients: set expectations, provide updates, and follow through without waiting to be asked.</li><li>Deliver remote support to clients across the region and travel locally to client sites as needed.</li><li>Maintain hardware and peripheral inventory with accuracy and consistency.</li><li>Deploy and configure PCs, peripherals, and mobile devices.</li><li>Collaborate with teammates on more complex issues and projects, sharing what you learn along the way.</li><li>Track your time accurately and completely&mdash;every day&mdash;so your contributions are visible and team planning stays accurate.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>Excellent communication skills and a genuine enjoyment of working directly with people every day.</li><li>Experience supporting PC hardware, peripherals, Windows, and Mac operating systems.</li><li>Working knowledge of Microsoft Office, Microsoft 365, and common business applications.</li><li>Familiarity with Ethernet and wireless networking fundamentals.</li><li>Ability to troubleshoot malware and handle routine IT support tasks independently.</li><li>Strong attention to detail and a consistent habit of documenting your work thoroughly.</li><li>Prior experience in customer service, call center, or client-facing support roles is a plus.</li></ul><p><b>Additional Requirements</b></p><ul><li>A driver&rsquo;s license in good standing and a reliable, properly registered, and insured vehicle.</li><li>Ability to safely lift and move items up to 50 pounds.</li><li>Willingness to participate in a shared on-call rotation, with additional compensation provided for being available to respond if an emergency arises.</li><li>A genuine commitment to white-glove service&mdash;not as a policy, but as a personal standard.</li></ul><p><b>Why You&rsquo;ll Love Working Here</b></p><p>At JPMerc, no-ego isn&rsquo;t a value on a poster&mdash;it&rsquo;s how the team actually operates. Senior technicians actively mentor. Knowledge gets shared, not hoarded. When you encounter something you haven&rsquo;t seen before, you&rsquo;ll have experienced teammates and well-maintained documentation to draw on&mdash;and you&rsquo;ll be expected to contribute back to both as you grow.</p><p>We invest in the development of everyone on the team and promote from within whenever we can. What we ask in return is that you bring your full attention, your honest effort, and your best judgment to every client interaction.</p><p>Join us, and help make every client interaction a positive one&mdash;not because you were told to, but because that&rsquo;s who you are.</p><p><b>Salary Range: </b>$50,000 &ndash; $57,500</p><p><b>Benefits:</b> Competitive benefits package including self-managed paid time off, subsidized health insurance (free for individuals), plus vision, dental, and more. Full details will be provided to qualified applicants.</p><p><i>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing support to individuals with disabilities and will assess whether reasonable accommodations may be provided to perform essential job functions.</i></p><p>Job Types: Full-time, Permanent</p><p>Pay: $50,000.00 - $57,500.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you understand this position is on site in our Quincy office, primarily Monday through Friday from 8am - 5pm?</li><li>Occasionally, our technicians need to be deployed to a client site.  Do you have your own vehicle, properly insured, in good condition?  </li><li>We favor candidates who include a cover letter. It helps us understand who you are beyond a list of skills and job dates. Will you be adding one?</li><li>Our team shares an on-call rotation. After-hours calls are rare, but someone is always assigned to be available just in case. Do you understand and accept this as part of the role?</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Work Location: In person</p>

Level 1 Service Desk Technician

Justice IT Consulting

<div><h2 class="jobSectionHeader"><b>Join Justice IT Consulting - Where Your Growth and Impact Matter</b></h2>
<p><b>
Service Desk Technician - Tier 2 (MSP)</b></p><p></p><p><br>
Burleson, TX (In-Person)</p><br>
<p>
Full-Time Monday-Friday, 8:00am-5:00pm</p><br>
<p>
$72,000 - $82,000 + Benefits</p><p></p><p><br>
Are you tired of feeling like a number? Come join a team where your thoughts are heard, your contribution is recognized, and we know your name.</p>
<p>
At <b>Justice IT Consulting</b>, the number one goal of everyone on our team is to make our clients exceptionally happy. As a <b>Tier 2 Service Desk Technician</b>, you play a critical role in making that happen.</p><p></p><p><br>
This is not a scripted helpdesk position. This is a role for someone who can think independently, troubleshoot methodically, and take ownership of complex technical issues in a fast-paced MSP environment.</p><p></p><h3 class="jobSectionHeader"><b><br>
Who We Are</b></h3>
<p>
Justice IT Consulting is a premier cybersecurity company and turnkey IT provider serving small businesses, manufacturing, aerospace, and defense contractors throughout Texas.</p><p></p><p><br>
Our mission is simple: <b>We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business.</b></p><p></p><p><b><br>
We operate by clear, lived core values:</b></p>
<ul>
<li>Secure Without Compromise</li>
<li>Earn Trust Every Day</li>
<li>Lead with Optimism</li>
<li>Deliver Excellent Craftsmanship</li>
<li>Cultivate Personal Growth</li>
<li>Foster Wow Moments</li>
</ul><h3 class="jobSectionHeader"><b>The Opportunity - Step Beyond Tier 1</b></h3>
<p>
As a <b>Service Desk Technician - Tier 2</b>, you will:</p>
<ul>
<li>Resolve complex issues that cannot be completed at the Tier 1 level</li>
<li>Perform deeper troubleshooting across servers, networking, cloud services, and line-of-business applications</li>
<li>Serve as a technical resource for Tier 1 staff</li>
<li>Take ownership of tickets through resolution whenever possible</li>
<li>Escalate appropriately to senior engineers when issues exceed scope</li>
</ul>
<p>You will be trusted to manage client expectations, communicate clearly, and ensure smooth handoffs when escalation is necessary.</p><p></p><h3 class="jobSectionHeader"><b><br>
What You'll Do</b></h3>
<p><b>
Client Support &amp; Ownership</b></p>
<ul>
<li>Serve as a primary technical point of contact for escalated client issues</li>
<li>Deliver a calm, professional, solution-focused experience</li>
<li>Troubleshoot across workstations, servers, networking, and cloud platforms</li>
<li>Own problems rather than passing tickets unnecessarily</li>
</ul>
<p><b>Ticketing &amp; Documentation</b></p>
<ul>
<li>Manage and resolve tickets using PSA/ticketing systems</li>
<li>Accurately document troubleshooting steps, findings, and resolutions</li>
<li>Maintain clear and up-to-date system documentation</li>
<li>Prevent stale tickets through active management and communication</li>
</ul>
<p><b>Monitoring &amp; Proactive Remediation</b></p>
<ul>
<li>Review RMM dashboards and alerts</li>
<li>Investigate recurring issues and recommend permanent fixes</li>
<li>Validate automated tasks and remediation processes</li>
</ul>
<p><b>Project Work</b></p>
<ul>
<li>Assist with implementations, migrations, upgrades, and documentation</li>
<li>Execute assigned project tasks independently</li>
<li>Identify risks, scope concerns, and dependencies early</li>
</ul>
<p><b>Team &amp; Process Contribution</b></p>
<ul>
<li>Provide guidance to Tier 1 technicians</li>
<li>Follow and help refine SOPs</li>
<li>Maintain strong security awareness</li>
<li>Contribute to operational improvements and service delivery maturity</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For</b></h3>
<ul><li>Strong, methodical troubleshooting skills</li>
Clear and professional communication <li>- able to &quot;speak both Geek and Human&quot;</li>
<li>Solid understanding of MSP service delivery and support tools</li>
<li>Experience supporting:Windows desktop and server operating systems</li>
<li>Active Directory and Group Policy</li>
<li>File shares, DFS, and printer services</li>
<li>Backup systems and recovery workflows</li>
<li>Hypervisors and virtualized environments</li>
<li>Microsoft 365 and Entra ID</li>
<li>Familiarity with ticketing systems, PSA platforms, and RMM tools</li>
<li>Experience supporting firewalls, switches, routers, and core networking concepts</li>
<li>Security-first mindset</li>
<li>Ability to thrive in a fast-paced MSP environment</li>
<li>Valid driver's license and reliable transportation</li>
</ul>
<p><b>Nice to Have (Not Required):</b></p><br>
<p>
Microsoft certifications, CompTIA Network+ or Security+, CCNA, experience with EDR, MFA, conditional access, SIEM tools, Hyper-V or VMware, and PowerShell scripting.</p><p></p><h3 class="jobSectionHeader"><b><br>
Why You'll Love Working Here</b></h3>
Easy-going environment and culture <ul><li>- we genuinely enjoy what we do</li>
<li>Birthday off</li>
<li>Flexibility to work from home when needed</li>
<li>Proactive approach to ongoing training</li>
<li>Paid IT certifications (training and exam fees)</li>
<li>401(k) with matching</li>
<li>Health, dental, vision, and life insurance</li>
<li>Paid time off</li>
<li>Professional development assistance and referral program</li>
</ul><h3 class="jobSectionHeader"><b>Career Growth</b></h3>
<p>
The Service Desk Technician - Tier 2 role naturally progresses into:</p>
<ul>
<li>Senior Service Desk Technician</li>
<li>Systems Engineer</li>
<li>Network Engineer</li>
<li>Security Engineer</li>
</ul>
<p>With continued growth in technical depth and client engagement, long-term paths include:</p>
<ul>
<li>Solutions Architect</li>
<li>Service Delivery Manager</li>
<li>Virtual CIO (vCIO)</li>
<li>CTO</li>
</ul>
<p>We believe in growing leaders from within.</p><p></p><p><br>
If you are ready to take ownership, solve meaningful problems, and build a long-term career in a high-performing MSP environment, we would like to meet you.</p></div>

Service Desk Technician Tier 2 (MSP)

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