service dispatcher

Perillo Brothers

<div>Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

<ul><li>The part time hours for this role are Tuesday and Thursday 12a-8a and Saturday 4pm-12a</li></ul>

Responsibilities:
As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

Specific duties include:
<ul>
<li>Scheduling service calls and providing work orders for Service Technicians according to urgency</li>
<li>Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required</li>
<li>Communicating with other Dispatchers, Service Technicians and other departments</li>
</ul>
Requirements:

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:
<ul>
<li>High School Diploma or Equivalent</li>
<li>1 -2 years prior dispatch experience preferred</li>
<li>Prior experience in a customer service setting a plus</li>
<li>Proven problem solving skills</li>
<li>Ability to work well in a fast paced environment</li>
<li>Proficiency with the MS Office Suite, MS Outlook and Web navigation</li>
</ul>
Benefits:

As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

. Medical coverage (F/T staff)

. Dental coverage (F/T staff)

.Retirement Savings

.Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Service Dispatcher

J's HVAC Unlimited

<div>Service Dispatcher
Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee?
Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?
Yes, you say?! Excellent! Then let me tell you about our company, Jay's Heating, AirPlumbing, and what we're looking for...
Aside from our exceptional 5-star service commitment, one of the biggest elements that make Jay's stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional Service Dispatcher to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service!
If you are a motivated people person and are obsessed with delivering superior service, then keep reading!
What We Offer<ul><li>
Core Values:
<ul><li>Always Do the Right Thing</li><li>
Always Growing</li><li>
Can-Do Attitude</li><li>
Be Kind - The Golden Rule</li><li>
Deliver WOW customer service</li></ul></li><li>
Stability: Family Oriented and family-owned business since 2005. Jay's is one of the largestmost established Home Services business in the surrounding areas and we're just getting started!</li><li>
Engaged: Positive, team-focused work environment with great employee engagement</li><li>
Always Growing: Ongoing ProfessionalPersonal Development Training Opportunities</li><li>
FunFocused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic</li><li>
Community Focus: Established brand with a great reputation - We are dedicated to supporting our community, our veterans, and many local and global causes for the greater good</li><li>
Destination Employer: Established brand with a great reputationa strong focus on our company culture</li><li>
Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 750+ Google reviews (industry average is 200);over 350 5-star reviews on Facebook, (industry average is 30);over 350 5-star reviews on Facebook;over 3,000 5-star reviews on all review platforms.</li></ul>
Hours: Monday - Friday 8am - 5pm
Benefits: Company Paid Medical and Life for the full-time employee, Dental, and Vision for the full-time employee and their families, with other coverage that can be added, Paid holidays and paid time off, 401k w/ company match, Growth and advancement opportunities, Professional Development
What you will be doing: This individual will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Our Ideal Candidate Will Have:<ul><li>
3+ years experience in customer service, scheduling or project management
</li><li>Strong Communication and People Skills</li><li>
Ability to multitask and expert problem solving skills
</li><li>Proficiency in Microsoft OfficeWeb-Based Software Navigation</li><li>
Project management, scheduling or similar experience preferred</li><li>
Geographical knowledge of service area or map reading skills</li><li>
Focused attention to detail (they will have at least read this entire job posting!)</li></ul>
If you feel like this is the career path for you, then click APPLY to submit your resume an email will follow with the remaining steps.</div>

Dorvin D. Leis Co., Inc.

Job Overview We are seeking a dynamic and detail-oriented Service Dispatcher to join our team on Oahu. In this vital role, you will coordinate and manage service requests, ensuring timely dispatching of technicians and resources to meet customer needs efficiently. This role also provides office support and assists with a variety of clerical, administrative, and related tasks. This position reports to the Sr. Service Administrator.ESSENTIAL FUNCTIONS:<ul><li>Coordinate with customers, technicians, and the DDL team to support smooth Service Department operations, including technician dispatching and scheduling.</li><li>Ensure efficient and accurate communication between Managers, Administrators, Dispatch, and Technicians.</li><li>Provide clerical and administrative support to the Service Manager and broader team, including answering phones, assisting callers, scanning, faxing, filing, and document preparation.</li><li>Compile, update, and maintain Service Department records and reports&mdash;such as customer maintenance reports, annual maintenance spreadsheets, contracts, labor reports, warranty logs, renewal notices, proposals, and various other documents.</li><li>Create Service Work Order tickets and distribute them to the appropriate parties.</li><li>Compile and validate Time Sheet Reports and coordinate with Payroll as needed.</li><li>Assist with ordering parts when necessary and as directed.</li><li>Collect credit card information for COD payments as required.</li><li>Perform timely, accurate ad hoc reporting, research, and analysis upon request.</li><li>Provide constructive feedback and ideas to support process improvement initiatives.</li><li>Support and participate in the company&rsquo;s safety program.</li><li>Perform other duties and tasks as assigned by Service Managers, the Senior Service Administrator, or leadership.</li></ul>SKILLS &amp; ABILITIES:<ul><li>High-energy, team-oriented, and customer-focused individual able to maintain a strong sense of urgency while ensuring accuracy and efficiency in all tasks.</li><li>Excellent time-management, organizational, critical-thinking, and prioritization skills.</li><li>Proficiency in Microsoft Office, especially Excel, is required.</li><li>Ability to stay focused on goals and follow tasks through to completion.</li><li>Reliable and punctual, with the ability to report to work as scheduled.</li><li>Comfortable working in a fast-paced, dynamic environment.</li><li>Strong verbal and written communication skills for both internal and external interaction.</li><li>Openness to receiving feedback and accountability for performance.</li><li>Ability to work cooperatively, maintaining a positive, professional attitude at all times.</li></ul>MISSION, VISION, CORE VALUES:Working at Dorvin D. Leis co., Inc. all employees need to understand and align with our Mission, Vision, and Core Values&middot; Mission: Strive to be the premier mechanical contractor with a focus on quality, design, performance, and customer service in our marketplaces.&middot; Vision: Be the first choice to build Hawaii, remain the industry leader in our region, and be an organization that our co-workers, customers, and community believe in.&middot; Core Values: Employees, families, and community, maintained through excellence in customer service.Job Type: Full-timePay: $18.50 - $25.00 per hourExpected hours: 40 per weekEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Work Location: In person

Service Dispatcher - Oahu

NOW Courier

<div>We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don&rsquo;t stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Customer Service &amp; Issue Resolution:<ul>
<li>
Respond to customer inquiries related to deliveries, schedules, or service issues during operations.
</li><li>Answers questions regarding accounts and services.</li>
<li>Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity.</li>
<li>Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers.</li>
<li>Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience.</li>
<li>Surveys customers to ensure their issues have been resolved in a satisfactory manner.</li>
<li>Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.</li>
</ul>
Onsite Dispatch &amp; Driver Support:<ul>
<li>
Must be onsite during scheduled shifts to support operations and real-time decision making.</li>
<li>Serve as the primary point of contact for drivers, including delivery status updates and issue resolution.</li>
<li>Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs.</li>
<li>Monitor order activity and driver flow to ensure efficient movement and timely deliveries.</li>
<li>Assists warehouse staff, as needed.</li>
</ul>
Other Duties &amp; Operational Support:<ul>
<li>
Ensures compliance with customer Service Level Agreement (SLAs).</li>
<li>Enters and tracks service orders and ensures account information and recorded data is accurate.</li>
<li>Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution.</li>
<li>Solicits interest of new or additional services; handoffs information to appropriate sales representative.</li>
</ul>
Supervisory Responsibilities: This job has no employee supervisory responsibilities.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired.
Other Skills and Abilities:<ul>
<li>
Experience in dispatching (trucking or logistics preferred).</li>
<li>Proficiency with dispatch/tracking software and Microsoft Office.</li>
<li>Ability to work in a fast-paced, high-pressure, deadline driven environment.</li>
<li>Ability to manage multiple projects and tasks simultaneously.</li>
<li>Highly organized and detail oriented.</li>
<li>Resourceful and creative.</li>
<li>Analytical skills and problem-solving ability.</li>
<li>Ability to adhere to time and attendance policies.</li>
<li>Must exhibit professionalism and be effective working with customers and drivers.</li>
<li>Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.</li>
<li>Ability to handle confidential information.</li>
<li>Maintain regular and punctual attendance.</li>
<li>Effective prioritization and time management skills.</li>
<li>Strong initiative to strive for continuous accuracy, quality, and timeliness of information.</li>
<li>Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.</li>
<li>A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.
While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays.
Benefits
As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee &amp; family events, and more is our commitment to you.
EOE M/W/Vets/Disabled</div>

Customer Service Dispatcher

Wolter

<div>Position summary: Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.
General Purpose: To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance.
Role qualifications:
<ul><li>Must partner with service staff to ensure workflow runs smoothly.</li><li>
Must be detail oriented to ensure thorough administration of functions.</li><li>
Must maintain excellent customer service attitude.</li></ul>
Position responsibilities:<ul><li>
Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.</li><li>
Respond to phone calls from customers and roadmen.</li><li>
Stay in contact with customers and inform them of any changes in the schedule.</li><li>
If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.</li><li>
Issue repair orders for new jobs or units that are scheduled for maintenance.</li><li>
Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.</li><li>
Assist field technicians as needed with any questions or concerns you can help with (not technical info).</li><li>
Assist SM Coordinator in the scheduling of SM&rsquo;s and ensure schedules are kept.</li><li>
Perform projects as requested.</li></ul>
Essential skills and experience:<ul><li>
Ability to organize and manage multiple priorities</li><li>
Excellent telephone and customer service techniques.</li><li>
Strong computer proficiency</li><li>
Commitment to company vision and mission</li></ul>
Nonessential skills and experience:<ul><li>
Familiarity with other areas of our business</li><li>
Awareness of lean business principles &ndash; Lean Associate certified</li></ul>
Reporting to this position: No direct reports
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:<ul><li>
Physical demands: Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.</li></ul></div>

Jacobs and Rhodes Heating and Air Conditioning

OverviewWe are looking for a Service Dispatcher who is detail-oriented, highly organized, and a self-motivated problem solver to bring onto our team. The Service Dispatcher is a critical operations role responsible for coordinating daily service activities for residential and light commercial customers. This position serves as the primary point of contact between customers, Service Technicians, and the office, ensuring service calls are scheduled efficiently, technicians are dispatched effectively, and customer expectations are met or exceeded.The Dispatcher manages the full lifecycle of service calls&mdash;from initial customer contact and scheduling, to dispatching technicians, tracking job progress, and following up on pending or recommended work. This role requires the ability to prioritize calls, adjust schedules in real time, and maintain accurate service records while working in a fast-paced, high-volume environment.In addition to daily dispatching, the Service Dispatcher supports workload forecasting, repair estimates, parts coordination, maintenance agreement administration, and customer follow-ups. Attention to detail, strong communication skills, and the ability to work collaboratively with technicians and management are essential. The ideal candidate is organized, adaptable, and committed to providing excellent customer service while supporting efficient field operations.Responsibilities<ul><li>Answer incoming customer calls in a professional and courteous manner</li><li>Schedule and coordinate residential and light commercial service calls</li><li>Create and manage dispatch tickets/work orders</li><li>Dispatch Service Technicians and maintain the daily dispatch board and schedule</li><li>Communicate with and debrief Service Technicians upon completion of service calls</li><li>Forecast service workload 2&ndash;3 days in advance to support scheduling and staffing</li><li>Collaborate with Service Technicians to prepare repair estimates for customer review</li><li>Track parts status and contact customers with Parts Pending jobs to schedule follow-up service</li><li>Follow up with customers on pending and recommended work using the pending work log</li><li>Order parts for special-order repairs and track delivery</li><li>Maintain accurate and up-to-date customer records, including equipment details, access notes, and service history</li><li>Assist with administration of maintenance agreements, including new enrollments, billing, scheduling, renewals, and document staging</li><li>Maintain and coordinate the on-call schedule, including first on-call and standby technicians as required</li><li>Perform customer follow-ups, including happy calls and customer satisfaction surveys</li><li>Perform other duties as assigned</li></ul>Requirements<ul><li>Strong customer service and communication skills</li><li>Ability to multitask and manage changing priorities in a fast-paced environment</li><li>Highly organized with strong attention to detail</li><li>Knowledge of the service area and/or ability to read maps and plan routes</li><li>Proficient with computers, including Microsoft 365 and cloud-based/web applications</li><li>High school diploma or GED</li><li>Minimum of five (5) years of related experience in customer service, dispatching, project coordination, or a comparable role, or an equivalent combination of education and experience</li></ul>Preferred Qualifications<ul><li>Knowledge of the HVAC industry, including terminology and basic components</li><li>Five (5)+ years of general dispatching experience</li><li>Three (3)+ years of HVAC dispatching experience</li><li>Experience with field service management and accounting software such as ServiceTitan, Housecall Pro, Service Fusion, and QuickBooks (Online or Desktop)</li></ul>Pay: $23.00 - $28.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Dispatcher

Hightower Service, Inc.

<div>SNAPSHOT OF BECOMING OUR HVAC DISPATCHER:
Hightower Service, Inc. is looking for a warm and results-driven person to become our HVAC Dispatcher and enhance our customer service! This full-time role works in our Arlington, TX office and elevates our day-to-day by strategically dispatching technicians and coordinating with internal teams. If you think you could be the right fit, keep reading! 
WHAT'S IN IT FOR YOU:<ul><li>
Competitive pay of $18.00 - $20.00/hour</li><li>
Bonuses</li><li>
Medical insurance (health, dental, and vision after 60 days)</li><li>
HSA/FSA</li><li>
Life insurance</li><li>
Short- and long-term disability</li><li>
2-week yearly paid vacation</li><li>
5 paid holidays</li><li>
Paid training and growth opportunities</li><li>
Company phone</li></ul>
We offer stable, year-round employment and a supportive environment where every team member is valued and appreciated! 
WHY WE'RE A GREAT CHOICE:
Our organization is under new management, bringing fresh vision and opportunities for growth! We have been providing HVAC and Electrical services to the Arlington, Texas area since 1952. Our mission from the beginning was to provide our customers with the best professional service in the industry. We are a proud Carrier Factory Authorized Dealer and a President's Award winner. We service all makes and models of equipment, both residential and commercial, and offer a complete electrical service department.
We know our company is only as good as our employees. That is why we retain all of our employees throughout the year. This gives us a more consistent workforce, which is an advantage to the customer. We are a close group and offer competitive pay, great benefits, cutting-edge training, and opportunities for career development. 
WHAT YOU'LL BE DOING:
Our HVAC Dispatcher is the bridge between our customers and technicians, providing professional customer service and coordinating various logistics to deliver smooth, efficient, and high-quality support! Adaptability, collaboration, and attention to detail will be crucial as you:<ul><li>
Work from 8 AM - 5 PM OR 7 AM - 4 PM and participate in an after-hours/weekend dispatching rotation</li><li>
Manage a high volume of incoming phone calls and speak with customers</li><li>
Schedule appointments for electrical, maintenance, installation, repair, and emergency/after-hours service</li><li>
Maintain accurate records in the WEX system</li><li>
Strategically dispatch technicians to jobs based on availability, location, urgency, and skill set</li><li>
Coordinate with managers, techs, and warehouse teams to support efficiency</li><li>
Maintain open communication between techs and customers and provide timely job updates</li><li>
Resolve scheduling conflicts and address problems as they arise</li></ul> 
HVAC DISPATCHER QUALIFICATIONS:<ul><li>
Experience in a dispatch, call center, or relevant customer service role</li><li>
Strong computer skills with the ability to quickly learn dispatch and WEX software</li><li>
Professional verbal and written communication skills</li><li>
Strong organizational skills</li><li>
Ability to multitask, manage time effectively, and stay calm under pressure</li><li>
Dependable work ethic and punctual attendance</li><li>
High school degree or equivalent</li></ul>
Preferred:<ul><li>
Dispatch experience in a trade industry</li><li>
Emergency/after-hours dispatching experience</li><li>
Familiarity with scheduling software</li><li>
General electrical/HVAC knowledge</li></ul>
Are you who we're looking for? If so, the initial application is short and mobile-friendly. Apply now!</div>

HVAC Dispatcher

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