service dispatcher

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Base Pay Range: $56,304.00 - 77,418.00<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

Top Notch Dock 

The Commercial Service Coordinator / Dispatcher will be responsible for coordinating and dispatching service technicians to job sites, ensuring that customers receive timely and efficient service. You will act as a key point of contact for both our technicians and customers, helping to schedule service calls, track work orders, and resolve issues as they arise. The ideal candidate will have previous experience as a service coordinator / dispatcher (although not necessarily in a logistics capacity), an understanding of scheduling software, and knowledge of commercial dock and door parts. Strong performance, a willingness to learn, and a positive attitude will be key.ESSENTIAL DUTIES AND RESPONSIBILITIES Essential functions include but are not limited to the following:&middot; Dispatching:o Receive service requests and efficiently assign appropriate technicians based on location, skill set, and availability.o Monitor technician routes and schedules to ensure a timely response to service calls.o Adjust schedules as necessary to accommodate emergency requests or changes in technician availability.&middot; Customer Communication / Customer Service:o Serve as the first point of contact for customers needing service, answering inquiries and providing accurate information about scheduling and service details.o Confirm appointments with customers and provide reminders.o Follow up with customers to ensure satisfaction with completed service and address any concerns or issues.o Troubleshoot and resolve issues that arise during service calls or scheduling.o Ensure all services meet company standards and customer expectations, escalating issues to management as necessary.&middot; Work Order Management:o Create, update, and track service work orders in the system.o Ensure all relevant information is captured accurately, including job specifics, customer details, and technician notes.o Ensure that all jobs are completed within the specified time frame and within company guidelines.&middot; Administrative Support:o Process job paperwork, including invoicing and billing support.o Keep records of service history for customers and create reports as needed for management.&middot; Team Collaboration:o Work closely with team members and other departments.o Maintain a positive attitude and collaborative mindset with technicians and sales.SKILLS &middot; Exceptional communication and interpersonal skills.&middot; Proficient in Microsoft Office Suite.&middot; Active listening, written, and verbal communication skills.&middot; Sharp attention to detail and organization.&middot; Ability to develop strong relationships.&middot; Strong time management and organization skills.&middot; Proactive approach to problem solving.&middot; Customer service oriented.&middot; Collaborative mindset and team-player.QUALIFICATIONS / REQUIREMENTS&middot; Education: High school diploma or equivalent.&middot; Experience: 1-2 years of experience in dispatching and service coordination; strong preference given to candidates with experience in commercial construction.o Experience scheduling and dispatching field service technicians is a plus.PHYSICAL DEMANDSTo perform this job successfully, the employee is frequently required to:<ul><li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li><li>Moving about to accomplish tasks.</li><li>Talking</li><li>Communicating with others to exchange information.</li><li>Repeating motions that may include the wrists, hands and/or fingers.</li><li>Hearing.</li><li>Seeing.</li><li>Eye / Hand / Foot Coordination.</li></ul>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTAbility to work in a typical office environment. Occasionally may be required to assist with light lifting or walking to different departments throughout the office.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Top Notch Dock and Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.Job Type: Full-timePay: $45,212.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul>Experience:<ul><li>Commercial construction: 1 year (Required)</li><li>Customer service: 3 years (Required)</li><li>Technician Dispatching: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Flowery Branch, GA 30542 (Required)</li></ul>Work Location: In person

Commercial Service Coordinator/Dispatcher

Crete United

<div><div><div>Experienced HVAC Service Dispatcher - The ideal candidate will have experience interacting directly with customers, vendors and service technicians.

Duties include but not limited to the following:
<ul><li>Dispatch &amp; Communications</li></ul>
<ul><li>Scheduling/Workload Awareness</li></ul>
<ul><li>Purchase Orders</li></ul>
<ul><li>Ordering Parts</li></ul>
<ul><li>Prompt, Accurate Processing of Invoicing to Customers</li></ul>
<ul><li>AP Data Entry</li></ul>

Requirements:
<ul><li>Must have experience dispatching in the HVAC service field. Plumbing is also preferred but not required.</li></ul>
<ul><li>Multitasking and good record keeping skills are a plus.</li></ul>
<ul><li>Skilled in MS Word, Excel and Outlook.</li></ul>
<ul><li>Must be an excellent communicator, verbal and written between the customer, the office, and other team members.</li></ul>
<ul><li>Must be a unifying team player with positive influence, energy and behavior.</li></ul>
<ul><li>Ability to manage multiple time-sensitive tasks.</li></ul>
</div>
</div><div>Job Type: Full-time
</div>
<div>Pay: $25.00 - $30.00 per hour</div><div> 

Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li></ul> 


Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

#LI-DNP</div></div>

Commercial HVAC Dispatcher

Warrior Service Company LLC

<div>Customer Service Dispatcher/Router-on-site in Palm Springs, FL
Monday to Friday 8a-4:30p OR 11a-8p 
As a CSR-Dispatcher, you will be responsible for assigning work to technicians and coordinating schedule dates with our customers; scheduling like that of a truck driver scheduler, where you plan routes well in advance. The role we need to fill involves creating detailed routes up to two weeks in advance for veterans on our reports, ensuring efficient service delivery. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day-to-day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations.<ul><li>
You will make initial contact to the new patients to confirm their address, phone number, and acquire an emergency/secondary backup contact number.</li><li>
You will contact the patients with emergency orders within 4 hours and schedules the home visit/delivery within 8 hours.</li><li>
You will answer calls and address them; accordingly, otherwise transfer them to the relevant department.</li><li>
You will provide patients (Veterans and other retail customers) and VA Officials with courteous customer service in person, over the phone, or via emailing in.</li><li>
You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.</li><li>
You will record adequate notes in the Customer Relationship Management platform of Salesforce. Please don&rsquo;t forget to set reminder notifications in Salesforce to do the required follow ups.</li><li>
Schedule technicians directly and indirectly according to client specifications and requests</li><li>
Arrange for necessary repairs to restore service and comfort to clients</li><li>
Communicate and relay information from technicians in the field to clients in real-time</li><li>
Prepare and monitor daily work lists</li><li>
Create work orders through our software and monitor through to completion</li><li>
Take incoming calls from clients and technicians in the field documenting service repair completion details</li><li>
Monitor electronic mailboxes for new service calls, requests for updates, and system-generated messages</li><li>
Operate in multiple software applications both internal and client driven</li><li>
Build and maintain strong, long-lasting client relationships</li><li>
You will call the patients with completed service appointments of the assigned service territories of the previous day to conduct Patient Survey for Quality Assurance.</li><li>
Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.</li><li>
You should respond effectively to customers rejecting their orders, determining the reason, and offering possible alternatives.</li><li>
You will prepare reports and correspondence as instructed by the supervisor.</li><li>
You should process and provide adequate response to the daily emails to the main order intake, as well as the assigned work email.</li></ul><div></div><div> 
Work Location:</div><ul><li>
On-Site in Palm Springs, FL. Reliably commute or planning to relocate before starting work (Required)</li></ul><div></div><div> 
Schedule:</div><ul><li>
Monday to Friday 8a-4:30p OR 11a-8p</li></ul><div></div><div> 
Pay:</div><ul><li>
$20.00 - $22.00 per hour</li></ul><div></div><div> 
Benefits:</div><ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Parental leave</li><li>
Vision insurance</li></ul><div></div><div> 
Position Requirements:</div><ul><li>
1 year of routing/dispatching experience with customer service (Required)</li><li>
1 year call center work experience (required)</li><li>
1 year of advanced scheduling experience</li><li>
1 year of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members</li><li>
1 year of work experience managing both proactive scheduling and communication</li><li>
1 year working in a metrics-driven environment</li></ul><div><ul><li>
Technical Skills: Proficiency in scheduling and CRM software; familiarity with Salesforce is a plus.</li><li>
Professional etiquette with communication verbally and in writing</li><li>
Quick learner and willingness to be trained</li><li>
Ability to express empathy and integrity</li><li>
Results-driven mentality</li></ul></div><ul><li>
Ability to pass a background check and drug test</li></ul><div></div><div> 
Shift:</div><ul><li>
8-hour shift</li></ul><div></div><div> 
Work setting:</div><ul><li>
In-person in Palm Springs, FL</li><li>
Office environment</li></ul> 
Monday to Friday 
8a to 4:30p 
OR 
11a to 8p 
40 hours per week</div>

CSR Dispatcher/Router-Oxygen and/or Non-Oxygen-West Palm Beach

WHHG Hansa

Amazon Dispatcher / Driver (Full-Time, On-Site) &ndash; TSO-PV ProgramCompany: WHHG Hansa (Amazon DSP) Pay: $23.75/hr (Dispatcher) | $21.50/hr (Driver) + Mileage Reimbursement &amp; Possible future Weekly Performance based Bonuses. Location: Amazon Delivery Station (On-Site)Job OverviewWHHG Hansa is hiring a full-time Dispatcher / Delivery Associate to support our Amazon TSO-PV (Personal Vehicle) program.This is an on-site position where you will perform both dispatch and delivery duties based on operational needs.Schedule &amp; Availability<ul><li>Must be available for launch times:</li><li>3:00 AM</li><li>6:00 AM</li><li>5:00 PM</li><li>Operation runs 7 days per week</li><li>Weekly schedule assigned in advance, including a mix of:</li><li>Dispatcher shifts (on-site)</li><li>Driver/delivery shifts (on-road)</li></ul>Compensation<ul><li>Dispatcher Pay: $23.75/hour</li><li>Driver Pay: $21.50/hour</li><li>Mileage Reimbursement: $0.40 per mile (while delivering)</li><li>Opportunities for performance-based bonuses</li></ul>Key Responsibilities Dispatcher Duties (On-Site)<ul><li>Monitor routes and driver progress in real-time</li><li>Provide support using Amazon dispatch tools and systems</li><li>Troubleshoot delivery issues and delays</li><li>Communicate with drivers and ensure smooth operations</li><li>Coordinate with Amazon station personnel</li></ul>Driver Duties<ul><li>Deliver Amazon packages using your personal vehicle</li><li>Follow assigned routes and delivery schedules</li><li>Use the Amazon Flex app and Amazon technology</li><li>Provide excellent customer service</li><li>Maintain safe driving practices</li></ul>Requirements<ul><li>Bilingual (English &amp; Spanish) &ndash; REQUIRED</li><li>Strong problem-solving skills and ability to think quickly under pressure</li><li>Effective communication between other leaders and employees alike</li><li>Experience with Amazon Flex app and Amazon systems preferred</li><li>Ability to work early mornings, evenings, and weekends</li><li>Reliable personal vehicle (for delivery shifts)</li><li>Valid driver&rsquo;s license and clean driving record</li><li>Strong communication and organizational skills</li><li>Availability to supplement or substitute other dispatchers when needed</li></ul>Preferred Qualifications<ul><li>Prior Amazon DSP or Flex experience</li><li>Previous dispatch or logistics experience</li><li>Comfortable using mobile apps, GPS, and routing tools</li></ul>Benefits<ul><li>Optional health insurance</li><li>Paid Time Off (PTO) accrued at 4% rate</li><li>401(k) with company matching</li><li>Tuition reimbursement</li></ul>Why Join WHHG Hansa?<ul><li>Full-time, stable position with a set weekly schedule</li><li>Variety between dispatching and driving</li><li>Opportunity to earn additional bonuses based on performance</li></ul>Pay: $23.75 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Tuition reimbursement</li></ul>Work Location: In person

Amazon Dispatcher / Driver (Full-Time, On-Site) – TSO-PV Program

Phoenix Battery Service, LLC

Thank you for your interest in our available position as an in office dispatcher for Phoenix Battery Service!Our company provides roadside service to AAA members for vehicles that are having starting problems. This position is for dispatching incoming service calls to our infield roadside technicians.Shifts available<ul><li>Days = 2 shifts available = Weekends and Weekdays</li><li>Hours = Depending on daylight savings - We are operational from 7am to 8pm. Looking for multiple shifts to fill</li></ul>Responsibilities<ul><li>Dispatch incoming service calls to technicians in the field</li><li>Inbound phone call inquiries from AAA and AAA members regarding roadside service needs</li><li>Outbound phone call inquiries to AAA, AAA members and infield technicians regarding roadside service needs</li><li>Maintain accurate records of dispatch activities, including various reports throughout work shift.</li></ul>Qualifications<ul><li>Dispatching experience is a plus, but not necessary (willing to train the right person )</li><li>Basic computer experience</li><li>Ability and willingness to make strong analytical and often fast paced decisions.</li><li>Excellent communication skills, both verbal and written</li><li>Ability to sit for long periods of time</li><li>Safety Sensitive Position</li></ul>Apply now to be part of our dynamic team!Job Type: Full-timePay: $16.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

AAA Emergency Roadside Office Dispatcher

Brookside Mechanical Inc.

<div>Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher! We need an attentive and organized problem solver to keep our customers happy and our office productive.
When you join us in Manchester, NH, you earn $22.00 - $28.00/hour and receive fantastic benefits and perks like:<ul><li>
Bonus structure</li><li>
Health, dental, and vision insurance</li><li>
Paid holidays</li><li>
A 401(k)</li><li>
Growth opportunities</li><li>
Mentor/apprentice program</li><li>
Employee assistance program</li><li>
Company parties</li><li>
Flexible schedules</li></ul>
Plus, we offer a monthly team lunch, and random employee giveaways! We love what we do, and we need a dedicated person to support us in our mission. If you're the one, apply today! 
QUALIFICATIONS<ul><li>
Experience using ServiceTitan</li></ul>
Preferred Criteria:<ul><li>
2+ years of ServiceTitan experience</li><li>
Some HVAC knowledge</li></ul> 
A DAY IN THE LIFE
Our CSR / Dispatcher usually works from 9:00 am - 5:00 pm, Monday - Friday.
You're a pivotal part of our administrative team, skillfully using ServiceTitan to keep our appointment calendar organized and our technicians moving efficiently. As clients call or message us, you respond in a friendly manner and provide excellent customer service. You answer questions, learn about the client's HVAC needs, and schedule service appointments. By providing excellent administrative support and professional customer service, you directly contribute to our continued growth and success. 
ABOUT US
Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us! 
ARE YOU READY TO JOIN US?
We've made it easy to apply for this customer service role using our initial, mobile-friendly form. Reach out today and take your first step towards becoming a CSR / Dispatcher! 
Please Do not call into the office after applying, We will reach out to you.</div>

CSR / Dispatcher

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