service dispatcher

Cobalt Service Partners

Service Dispatcher Location: Waukesha, WI (On-site) Schedule: Monday &ndash; Friday, 8:00 a.m. &ndash; 4:30 p.m. Position Summary Automatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for our 26‑person installation and service team. You will be the nerve center of our operation&mdash;scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service. This role will handle heavy inbound calls and emails, so the ideal candidate will have customer service experience and be extremely detail oriented! Key Responsibilities Schedule and dispatch technicians for service and preventative‑maintenance calls Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software Serve as primary point of contact for customers, providing status updates and ETA notifications Coordinate parts orders Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service Maintain accurate job notes, photos, and documentation in the CRM Qualifications 2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required) Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred) Proven ability to build accurate quotes and interpret labor/material pricing Strong geographic knowledge of Wisconsin and route‑planning skills Exceptional multitasking, communication, and customer‑service abilities Proficiency with Microsoft 365; comfortable with multiple‑screen workstation High‑school diploma or equivalent; trade‑school or associate degree a plus Compensation &amp; Benefits Hourly Rate: $25-30 per hour (commensurate with experience) Paid Time Off (PTO) after 90 day probationary period Health Savings Account (HSA) with company contributions Comprehensive medical, dental, and vision insurance 401(k) plan with 5% company match Professional development: access to ServiceTitan Academy &amp; manufacturer training About AEW Automatic Entrances of Wisconsin is the dominant Stanley Access distributor in the state, specializing in automatic door installations, service, and cutting‑edge access control solutions. Our mission is to keep Wisconsin moving safely and efficiently through every automated entrance we install or service. AEW is an Equal Opportunity/Affirmative Action Employer. As set forth in AEW's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Applicants may receive a copy of AEW's AA plan upon request.

Service Dispatcher

Hull Lift Truck, Inc.

<div>Hull Lift Truck, Inc. is currently seeking a Service Dispatcher at our South Bend, IN facility. This role will be responsible for dispatching road service technicians to customer facilities to repair or perform routine maintenance on material handling equipment.
This is a Monday through Friday schedule with no evenings or weekends.
Hull Lift Truck, Inc. offers an attractive compensation program as well as a comprehensive benefits package including medical, dental, vision, life, 401(k), paid holidays, paid time off, and continuous improvement opportunities.
Primary Responsibilities:<ul><li>
Maintaining a high level of customer satisfaction by exceeding the customer's expectations</li><li>
Take customer service calls</li><li>
Scheduling and coordination of preventative maintenance with customers and technicians</li><li>
Ensure technicians are dispatched in a prompt, efficient manner</li><li>
Manage the dispatch process to minimize operating expenses and maximize operating efficiency</li><li>
Utilize GPS and Routing software to maintain an efficiently dispatched team of trained technicians deployed throughout the assigned area of operation</li><li>
Over-communicate the status of service calls with customers including start times, parts orders or delays incurred in getting equipment repaired</li><li>
Open, update and complete work orders and status changes to work orders in real time to allow team members access to current and precise information</li><li>
Track part orders required for jobs to ensure work in process can be scheduled and completed timely</li><li>
Assist in the service quote processing and completion</li></ul>
Qualifications:<ul><li>
Prior customer service experience required</li><li>
Dispatching, automotive parts or material handling industry experience helpful</li><li>
Proficient in Microsoft Excel, Word, Outlook</li><li>
Prior experience with scheduling and billing software a plus</li><li>
Superior customer service and problem-solving skills</li><li>
Extremely organized</li><li>
Excellent communication skills, both written and verbal</li><li>
Ability to effectively manage and prioritize multiple customers, tasks, and projects at the same time</li><li>
Show a high degree of initiative</li><li>
Attention to detail, active listening, and interpersonal skills</li><li>
Adaptability to circumstances that change quickly and frequently</li><li>
High tolerance to handle stressful situations</li><li>
Punctuality and good attendance</li></ul>
Since 1962, Hull Lift Truck has provided the highest quality material handling equipment and support services available in the material handling industry.
Today, Hull Lift Truck continues to work as hard as ever to maintain its reputation as an industry leader by focusing on the simple philosophy Ed Hull founded the business on, offer the highest quality material handling equipment at a fair price with sincere commitment to customer satisfaction.</div>

Bailey Plumbing Inc

TO BE CONSIDERED FOR THIS POSTION, PLEASE COMPLETE THE ASSESSMENT LINK BELOW-https://assessment.predictiveindex.com/bo/984C/OfficeManagement_Apr2025_15196Customer Service Representative : Join a TEAM that Values YOU: 3 Reasons Why You&rsquo;ll Want to Work for us TODAY!We are looking for applicants to be highly motivated; love to be part of a team, but work well individually; welcome learning new things; enjoy interacting with people; and be ready for a new challenge every single day&hellip;3 Reasons You&rsquo;ll LOVE Working for Us&hellip;1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they&rsquo;re successful. And for doing a great job, they receive tremendous financial rewards&mdash;as well as incredible career satisfaction. This is a workplace you&rsquo;ll enjoy being a part of.2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don&rsquo;t, we do whatever is necessary to make them wildly happy they did business with us&mdash;so much so that they insist on telling their friends and family!3. Our company must win! We believe if we&rsquo;ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win&mdash;and be financially successful&mdash;to help more customers and provide more opportunity for our employees and their families.Job SummaryThe Plumbing Service Dispatcher is responsible for coordinating and scheduling service calls, managing technician routes, and ensuring timely and efficient customer service. This role serves as the communication hub between customers, technicians, and management to support smooth daily operations.The Dispatcher supports the day-to-day operations of the company and is the primary point of contact for customers. The Dispatcher answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, will work diligently to solve the problem, to the customers satisfaction. A Dispatcher will also assist by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. As part of this responsibility, the Dispatcher will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful Dispatcher must have the ability to function as a part of a team and be able to think creatively and critically.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:<ul><li>Schedule and dispatch plumbing technicians to service calls based on urgency, location, and skill set.</li><li>Communicate with customers to confirm appointments, provide updates, and handle inquiries. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members&rsquo; spirit.</li><li>Monitor technician progress and adjust schedules as needed to optimize efficiency</li><li>Maintain accurate records of service calls, customer information, and job status</li><li>Handle incoming calls, emails, and service requests in a professional manner</li><li>Coordinate emergency service requests and prioritize urgent jobs</li><li>Provide technicians with job details, directions, and customer notes</li><li>Track job completion and follow up with customers to ensure satisfaction</li><li>Assist with invoicing, work orders, and documentation as needed</li><li>Collaborate with management to improve dispatch processes and customer service</li><li>Debrief technicians after each call and make sure they collected payment.</li><li>Obey company Code of Ethics and the Team Rules</li></ul>Requirements:&middot; High school diploma/GED required&middot; Associate degree preferred but not required&middot; Self-starter, reliable, flexibility with hours&middot; Strong customer service skills&middot; Present and communicate professionally (written and verbal)&middot; Excellent interpersonal communication skills on a professional and technical level&middot; Able to work both independently and as part of a team&middot; Strong knowledge of Microsoft Excel, Word and PowerPoint.&middot; Must be a critical thinker - Strong English composition skills&middot; Telephone etiquette and working knowledge of email systems&middot; Ability to develop tools that create efficiencies within department&middot; Bilingual a plus, not requiredQualities and Characteristics<ul><li>Multi-Task-Oriented</li><li>Friendly Phone Voice</li><li>Problem-solving skills and attention to detail</li><li>Organized</li><li>Proficiency with scheduling software, CRM systems, and basic computer applications</li><li>Self-Starter</li><li>Speed and Precision on Data Entry</li><li>Can Work with a Team or independently</li></ul>Preferred Skills<ul><li>Knowledge of plumbing terminology and services</li><li>Experience with dispatch or field service management software- Service Titan</li><li>Ability to read maps and optimize routing</li><li>Strong customer service mindset</li></ul>Working Environment:<ul><li>Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer</li><li>Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity</li><li>Dress code is business casual</li></ul>Schedule: Monday-Friday (subject to change)Normal Business Hours 8:00-5:00 pm (subject to change)NO APPLICATION WILL BE CONSIDERED UNTIL ASSESSMENT IS COMPLETE-https://assessment.predictiveindex.com/bo/984C/OfficeManagement_Apr2025_15196Pay: $25.00 - $45.00 per hourShift:<ul><li>Day shift</li><li>Split shift</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li><li>Customer service: 3 years (Preferred)</li></ul>Work Location: In person

Plumbing Service Dispatcher

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Base Pay Range: $56,304.00 - 77,418.00<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

Barrow Wrecker Service

Job Overview We are seeking a detail-oriented and organized Service Dispatcher to coordinate transportation and logistics operations within our company. The ideal candidate will be responsible for scheduling, tracking, and managing fleet movements, ensuring efficient delivery services. This role requires excellent communication skills, proficiency with transportation management systems, and the ability to analyze data for optimal dispatching. The Dispatcher plays a critical role in maintaining smooth operations.Duties<ul><li>Coordinate and schedule vehicle pick ups using transportation management systems such as Towbook and Samsara GPS.</li><li>Utilize Towbook and Samsara GPS tools to optimize routing and transportation planning.</li><li>Manage dispatching activities for fleet vehicles, ensuring timely pickups and deliveries.</li></ul>Requirements<ul><li>Must be able to work HOLIDAYS, AND WEEKENDS!!!!</li><li>MUST BE ABLE TO COMMUTE TO SMYRNA-PLEASE FACTOR THIS IN WHEN APPLYING FOR THIS POSITION!!!!</li><li>Proven experience with transportation management systems</li><li>Strong knowledge of GIS, GPS technology, logistics, and transportation planning.</li><li>Excellent analysis skills combined with dispatching experience in towing or equipment hauling.</li><li>Proficiency in data entry, typing skills, and multi-line phone systems.</li><li>Ability to demonstrate effective communication skills and phone etiquette in a fast-paced environment.</li><li>Strong organizational skills with attention to detail to ensure accurate scheduling and documentation. This role offers an engaging opportunity for individuals passionate about transportation logistics to contribute to efficient dispatching operations within a dynamic organization.</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you open to working weekends, holidays, and extra shifts when needed? </li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li></ul>Ability to Commute:<ul><li>Smyrna, GA 30080 (Required)</li></ul>Work Location: In person

Wrecker Service Dispatcher

NATIONAL LOGISTICS TEAM, LLC.

Position OverviewWe are seeking a reliable, professional Customer Service &amp; Dispacther to support our pallet manufacturing and logistics operations. This is a hybrid role responsible for customer service, dispatch coordination, and inside sales support. The ideal candidate is detail-oriented, customer-focused, and comfortable communicating with customers, drivers, and internal teams.Key ResponsibilitiesCustomer Service<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Process orders, answer inquiries, and resolve issues in a timely manner</li><li>Maintain professional and relationship-driven communication</li></ul>Dispatch &amp; Logistics Support<ul><li>Assist with scheduling deliveries and pickups</li><li>Communicate with drivers, freight carriers, and internal production teams</li><li>Track shipments and proactively address delays or issues</li><li>Maintain accurate order and delivery records</li></ul>Sales &amp; Account Support<ul><li>Assist with quoting, order follow-ups, and customer retention</li><li>Identify upsell and additional service opportunities</li><li>Support existing accounts and assist with onboarding new customers</li></ul>Qualifications<ul><li>2+ years experience in customer service, dispatch, sales support, or logistics</li><li>Manufacturing, pallet, lumber, or transportation industry experience preferred</li><li>Strong communication skills (phone, email, customer interaction)</li><li>Organized, dependable, and able to manage multiple tasks</li><li>Comfortable with pricing discussions and customer follow-ups</li><li>Proficient in Microsoft Office (Excel, Outlook)</li><li>Bilingual English/Spanish preferred</li></ul>Job Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service / Dispatcher: 4 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Customer Service / Dispatcher

Sunset Air

For over 45 years, Sunset Air, Inc. has proudly served the South Puget Sound and Southwest Washington regions with high-quality heating and air conditioning services. As a third-generation family-owned and operated business&mdash;and one of the largest HVAC companies in the region&mdash;we care deeply about our community, our customers, and our employees. Our reputation has been built by the dedication and professionalism of our team.Job DescriptionThe Residential Dispatcher is responsible for coordinating daily service operations for residential HVAC technicians. This role manages incoming customer requests, schedules service calls, dispatches technicians, and ensures clear communication between customers, technicians, and internal departments. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesCustomer Calls and Service Requests<ul><li>Answer incoming customer calls promptly and professionally.</li><li>Respond to web submissions via phone or email.</li><li>Gather relevant customer information including name, address, and issue details.</li><li>Accurately document all customer interactions and service requests in the system.</li></ul>Dispatching and Technician Coordination<ul><li>Assign service requests to technicians based on availability, location, expertise, and workload.</li><li>Communicate job details, service issues, and urgency to technicians.</li><li>Provide technicians with updates regarding schedule changes, delays, or additional job information.</li><li>Maintain open communication with technicians throughout the day.</li></ul>Work Orders and Scheduling<ul><li>Create detailed work orders for each service request.</li><li>Include customer information, issue description, technician assignment, and any special instructions.</li><li>Check parts received and schedule pending repairs once materials are available.</li><li>Maintain accurate scheduling and service documentation.</li></ul>Customer Experience<ul><li>Encourage customers to leave online reviews following completed service calls.</li><li>Provide clear instructions on how customers can submit a review.</li><li>Monitor and track review activity as part of customer experience improvement.</li></ul>Team and Department Coordination<ul><li>Relay customer feedback, additional instructions, or service updates to technicians.</li><li>Coordinate with other internal teams when projects or follow-up work require collaboration.</li><li>Ensure smooth communication between dispatch, service teams, and internal departments.</li></ul>Leadership and Team Collaboration<ul><li>Work closely with the dispatch supervisor and service manager.</li><li>Seek guidance on escalated issues or complex scheduling situations.</li><li>Communicate operational challenges and recommend improvements when identified.</li></ul>Qualifications<ul><li>Previous dispatching, scheduling, or administrative coordination experience preferred.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and customer service skills.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency with computer systems and Microsoft Office (Excel, Word, Outlook).</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Lacey, WA 98503 (Required)</li></ul>Ability to Relocate:<ul><li>Lacey, WA 98503: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Residential Service Dispatcher

Search 10000+ Service dispatcher jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 service dispatcher jobs Near Me

Service Dispatcher

Service Dispatcher

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Central Service Dispatcher

Wrecker Service Dispatcher

Customer Service / Dispatcher

Residential Service Dispatcher