service dispatcher

Lonestar Forklift, Inc.

<div>
 
 Lonestar Forklift
 
 is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.
 
 
 With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.
 
 
 
 The Opportunity
 
 
 
 
 Lonestar Forklift
 
 is looking for a customer-oriented
 
 Service Dispatcher
 
 to join our team in
 
 Austin, Texas
 
 . As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 As the Service Dispatcher, your key responsibilities will include:
 
 
 <ul>
 <li>
 Scheduling, coordinating, and assigning jobs to Service Technicians
 </li>
 <li>
 Managing new and ongoing work orders using an ERP system
 </li>
 <li>
 Utilizing the service scheduler to prioritize and schedule appointments
 </li>
 <li>
 Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
 </li>
 <li>
 Managing incoming job leads using established processes
 </li>
 <li>
 Maintaining professional and effective communication with customers
 </li>
 <li>
 Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
 </li>
 <li>
 Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 The ideal candidate will possess the following skills, knowledge, and competencies:
 
 
 <ul>
 <li>
 Previous work experience related to dispatching or scheduling
 </li>
 <li>
 Strong proficiency with MS Office Suite (Word, Excel, Outlook)
 </li>
 <li>
 Excellent organizational skills and planning skills
 </li>
 <li>
 A customer-oriented mindset
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills, including the ability to work effectively with internal and external customers
 </li>
 <li>
 Ability to prioritize and manage multiple demands in parallel
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks
 
 
 
 Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
 
 
 <ul>
 <li>
 Comprehensive medical, vision, and dental benefits for you and your dependents
 </li>
 <li>
 Life Insurance, Short Term Disability, and Long Term Disability &ndash; 100% employer paid
 </li>
 <li>
 Employee assistance programs
 </li>
 <li>
 401K matching
 </li>
 <li>
 Ongoing professional development opportunities
 
 
 </li>
 </ul>
 This is an
 
 onsite
 
 role based in
 
 Austin, Texas
 
 .
 
 
 Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
 
 
 #LonestarForklift
</div>

Service Dispatcher

Mill Creek HEating

Company Overview Mill Creek Heating is a trusted, family-owned HVAC company dedicated to delivering high-quality installation, service, and repair. With over 20 years of experience in the industry, we pride ourselves on honesty, dependability, and innovative technology to serve our community effectively.Job Summary We are seeking an energetic and detail-oriented Service Dispatcher to coordinate and manage service requests for our HVAC team. In this vital role, you will ensure efficient scheduling, communication, and dispatching of technicians while maintaining excellent customer service. Pay DOE.Duties<ul><li>Receive incoming service requests via phone, email, or online platforms and accurately document details using data entry skills.</li><li>Schedule and dispatch technicians efficiently using transportation management systems.</li><li>Coordinate with field teams to prioritize urgent repairs and optimize route planning utilizing GPS technologies.</li><li>Communicate clearly with customers, technicians, and vendors through professional phone etiquette and multi-line phone systems.</li><li>Track service progress, update job statuses in transportation management systems, and ensure timely completion of work orders.</li><li>Manage shipping &amp; receiving logistics for parts using warehouse management tools.</li><li>Maintain detailed records of dispatch activities, fleet management data, and service logs to support analysis and continuous improvement.</li></ul>Preferred Qualifications<ul><li>Proven experience in dispatching within the logistics, transportation, or HVAC industry.</li><li>Strong knowledge of transportation management systems.</li><li>Familiarity with GPS mapping tools, and transportation planning software.</li><li>Excellent communication skills with professional phone etiquette and the ability to handle multi-line phone systems effectively.</li><li>Proficient in data entry with high typing accuracy.</li><li>Analytical skills to assess routing options, freight logistics, and supply chain efficiencies.</li><li>Ability to multitask in a fast-paced environment while maintaining attention to detail.</li></ul>Join us at Mill Creek Heating as a Service Dispatcher where your organizational skills and passion for logistics will directly impact our ability to serve customers efficiently!Pay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Intermountain Home Services

Description: Position Mission: To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise. Overview: Walker Plumbing Heating &amp; Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You&rsquo;ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive. Key Responsibilities: Schedule and dispatch technicians for service, install, and maintenance Utilize the &ldquo;dispatch for dollars&rdquo; philosophy to drive the most positive customer experience and revenue opportunities Monitor real-time changes to routes and adjust accordingly Communicate clearly with customers and techs Track job progress, arrival times, and completions Resolve scheduling conflicts or delays Maintain accurate records in dispatch software Core Competencies: Multitasking: Manages multiple jobs, changes, and phone calls with calm. Attention to Detail: Keeps accurate records and plans ahead. Communication: Coordinates clearly between customers and techs. Problem Solving: Handles conflicts or missed appointments quickly. Time Management: Keeps the day running on time and as planned. Responsiveness: Reacts quickly to changes or urgent jobs. Aligned with Our Shared Values: Excellence: You run a clean board and keep service operations efficient and precise. Integrity: You keep your word to techs and customers and own you. Solution-Oriented: You react quickly to scheduling challenges and keep things moving forward. Collaboration: You serve as the hub between teams and build trust by keeping everyone informed. Innovation: You help refine systems, routes, and communication tools to increase efficiency. Requirements: Qualifications: 1&ndash;3 years of dispatching or administrative experience Familiar with service software or CRM tools Comfortable in fast-paced environments Strong communication and organizational skills Must pass background check and drug screening Why you should work with us: One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don&rsquo;t just fix pipes and tune HVAC units&mdash;we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that&rsquo;s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together&mdash;designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren&rsquo;t just part of a company, they&rsquo;re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Fair, Flexible, and Performance-Driven Pay Competitive salaries across the board, benchmarked to market Incentive-based pay and commissions for most field and customer-facing roles Company vehicles for field techs, and tool purchase programs to support your craft Benefits That Support the Whole You Paid medical for employees, with affordable family options Vision and dental plans with low premiums HSA and copay plan choices 401(k) with competitive matching: 100% up to 3%, 50% from 3&ndash;5% PTO and 6 paid holidays Career Growth That&rsquo;s Real Paid certifications and tuition reimbursement for eligible roles Leadership development opportunities Career pathing initiatives for every position underway A Culture That&rsquo;s Results-Oriented and Human: You&rsquo;ll be seen, heard, and expected to lead&mdash;at every level. Our leaders are accessible, hands-on, and committed to removing barriers. We work hard, move fast, and support one another like family. What Sets Us Apart: Bold mission. We&rsquo;re building the most respected, scalable home services company in America. Strong brands. People know and trust our names in the communities we serve. Elite standards. We&rsquo;re not here to be average&mdash;we&rsquo;re here to be great. Real opportunity. Whether you&rsquo;re new to the industry or a seasoned pro, you&rsquo;ll find room to grow here. Walker Plumbing Heating &amp; Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor. Work Location: In person

JMG Security Systems

PurposeUnder frequent general supervision from the Service Supervisor and Vice President of Operations, the Alarm Service Dispatcher will be responsible for the proper and timely dispatching of service technicians for JMG Security Systems. This position is responsible for a basic understanding of alarm systems, arming, disarming and functionality of alarm systems. This position is responsible for learning proper installation techniques and quality standards which may assist in resolving customer issues without having to dispatch a technician to the client&rsquo;s location. The Alarm Service Dispatcher is the liaison between JMG Security Systems and the customer and is responsible for providing customer care which exceeds the customers&rsquo; expectations and meets the company Values and Mission statements.Role and Responsibilities<ul><li>Coordinate our technician's work routes via email and phone.</li><li>Facilitate communication between our client companies, customers, and our technicians.</li><li>Help resolve customer conflicts over the telephone.</li><li>Schedule and complete service tickets</li><li>Communicate well with technicians to create organized workflow and eliminate errors.</li><li>Enter information into our database and perform simple administrative functions.</li><li>Track and organize installer and technician paperwork.</li><li>Provide administrative support such as preparing reports and other duties as assigned.</li><li>Accurately completes timecards.</li><li>Maintain a professional appearance at all times.</li><li>Interface and assist all JMG team members with technical information necessary to improve service to our customers.</li><li>Ensure customer satisfaction by providing complete and accurate information to the customer on all service requests to a customer&rsquo;s site.</li><li>Performs daily routines and reports as required by management.</li><li>Communicates scheduling issues with the Service Manager</li><li>Be reliable and team oriented.</li><li>Be very detail oriented and organized.</li><li>Be able to work in a fast paced, multi-tasking environment.</li><li>Present a pleasant, professional phone image.</li><li>Have strong verbal and written communication skills.</li><li>Have exceptional interpersonal skills.</li><li>Prior dispatch experience a plus.</li><li>Have solid Customer Service Experience.</li></ul>Qualifications and Education RequirementsEducation - High School diploma or equivalent.Previous Experience - A minimum of one year of experience in the Alarm Industry.Certificates, Licenses, Registrations &ndash; Must have, or be able to pass current Alarm Company Employee registration requirements as issued through California Bureau of Security and Investigative ServicesRequired skillsSpecial Skills and/or Desirable Qualifications- Must be an effective communicator of project status. Must be able to work with a variety of people of all skill levels to ensure the timely completion of the project. Must be capable of learning and using the appropriate software and electronic tools provided by JMG to competently install all assigned projects. Candidate must be capable of working during times of high workloads.Language Skills&ndash; Strong written and verbal communication skills a must. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Reasoning Ability&ndash; Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to effectively deal with all problems arising from the installation. Effective negotiation and good analytical skills. Good time management, organizational and multitasking skills. Ability to plan each day while adapting to constant interruptions. Ability to treat employees with respect at all times.Math Skills- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percents and to interpret bar graphs.Computer Skills - Working knowledge of Windows Operating System, Microsoft Office, including Word, Excel, Access, and Outlook.Physical DemandsWhile performing the duties of this job, the employee is regularly/frequently required to sit at a desk for extended periods of time while performing basic computer/office functions. The employee is regularly/frequently required to use hands to finger, handle or feel objects, push or pull objects, equipment or controls and talk or hear. The noise level in the work environment is usually medium to moderate.JMG is a growing company in need of exceptional people who thrive on success and reward. If this is you, please applyJMG is proud to be an Equal Opportunity Employer - Corporate office is located in Fountain Valley, California.Job Type: Full-timePay: $19.00 - $23.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Alarm Service Dispatcher

Klondike Towing & Transport

Company Information:Arrow Wrecker Service is a growing and dynamic towing and recovery company located in Wichita, Kansas. We serve both local and national clients with a variety of towing and recovery services.Job Description:Arrow Wrecker Service is hiring for multiple dispatching shifts. This is a full time position, Monday-Friday, with the potential of working Saturdays or Sundays. We service the entire Wichita and surrounding area. We are staffed 24/7. As a dispatcher you are the first person to represent the company and set the customer's expectation. We are in the business of helping people and are looking for people that like to help others too. We provide services for insurance companies, body shops, repair shops, auto dealers, law enforcement, and the general public. We are looking for a responsible individual to receive incoming requests for vehicle towing and recovery, moving commercial machinery, and to service law enforcement agencies and local businesses. You will assign and dispatch calls to tow truck drivers. Good customer service, great communication, and organizational skills are essential, as well as the ability to multitask.Job Duties:Hours: Daytime Dispatcher<ul><li>Dispatches and tracks drivers</li><li>Balances workloads</li><li>Assigns correct vehicle and driver to the needs of the call</li><li>Data entry</li><li>Process paperwork</li><li>Receive payments</li><li>Release vehicles</li></ul>Job Qualifications/Requirements:<ul><li>Must be able to multi-task</li><li>Excellent attendance record and reliable transportation</li><li>Ability to talk to both drivers and customers in a calm, professional manner</li><li>Must have the ability to work independently and maintain productivity</li><li>Problem-solving skills</li><li>Must have a good geographic knowledge of our coverage areas</li><li>Must have computer skills: Internet, Email communication, Mapping and GPS Tracker software, and DOT Compliance knowledge a plus.</li><li>All offers of employment are contingent upon the successful conclusion of a background check and drug screen</li></ul>Benefits:<ul><li>Dental insurance</li><li>Health insurance ( company contributed)</li><li>Life insurance ( company paid)</li><li>Vision insurance</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: On siteSchedule:<ul><li>8 hour shift</li><li>Second shift</li><li>Evening shift</li><li>Night shift</li><li>Holidays</li><li>Overtime</li><li>Weekend availability</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>ExperienceJob Types: Full-time, Part-timePay: $14.00 - $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

Apex Plumbing Solutions INC

At Apex Solutions we are committed to fostering our electricians' professional growth. We understand the value of skills and expertise, which is why we invest in ongoing training and development opportunities tailored to your career goals. We aim at providing a supporting and inclusive work environment allowing you to thrive both personally and professionally. Join us and be part of a team that values your contributions and is dedicated to your success! Why Work for Us Family-Owned Atmosphere: Enjoy a close-knit work environment where you&rsquo;re valued as part of the family, with open communication and support at every level. Cutting-Edge Equipment: Work with the latest innovative technology and a diverse range of machinery, enhancing your skills and efficiency on the job. Community Commitment: Be part of a team that cares deeply about serving the Danville, KY community, making a positive impact on our neighbors and fostering lasting relationships. What We Offer Medical Dental &amp; Vision insurance Long-term and short-term disability insurance Life Insurance 5 days paid vacation 7 paid holidays 401k with 3% company match (option for partial match up to 5%) Career Advancement Opportunities Pay Range: $16/hr to $20/hr, depending on experience Hours: Monday through Friday, 7:00 AM to 5:00 PM (with OT options) Duties/Responsibilities: Take incoming customer calls Dispatch service technicians to job sites Debrief service technicians after completion of each call Forecast workload for technicians Update customer files Create service contract proposals for new customers Maintain maintenance agreements Make customer survey calls Required Skills/Abilities: High school diploma or equivalent 1 year of experience in dispatching or customer service Excellent written and verbal communication skills Strong computer skills, including working in MS Office Highly organized with great attention to detail Geographical knowledge of service area or map reading skills Ability to multi-task Candidates will be required to pass a background check and drug test upon receiving a conditional offer of employment.

World Truck Towing & Recovery, Inc.

<div><div><div>Hiring Immediately!
Towing Dispatcher
<ul><li>Job pay based on experience</li></ul>
Our ideal candidate is detail oriented and has a background in towing (trucking/transportation) dispatching.
We are looking for an experienced dispatcher to join our Team, all shifts available including weekend.
Responsibilities include answering phones, entering calls into dispatch system, dispatching drivers, updating customers, and collecting payments.
Skills
<ul><li>Data entry skills</li></ul>
<ul><li>Experience with proprietary software</li></ul>
<ul><li>Proficiency in English and in MS Office</li></ul>
<ul><li>Customer service orientation and negotiation skills</li></ul>
<ul><li>Ability to utilize multi line phone system</li></ul>
<ul><li>Multi-tasking in a fast paced environment</li></ul>
Job Type: Full-time
Pay: Based on Experience, up to $18.00/hr
Benefits: Health insurance, Wellness Plan
Supplemental Insurance: Disability, Accident, Critical Illness
Job Type: Full-time
</div></div><div>Expected hours: 36 per week</div></div>

Customer Service/Dispatcher - Towing ALL SHIFTS (3 years experience required)

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Service Dispatcher

Customer Service/Dispatcher - Towing ALL SHIFTS (3 years experience required)