service dispatcher

Star Group LP

<div>Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Responsibilities:
As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

Specific duties include:
<ul>
<li>Scheduling service calls and providing work orders for Service Technicians according to urgency</li>
<li>Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required</li>
<li>Communicating with other Dispatchers, Service Technicians and other departments</li>
</ul>
Requirements:

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:
<ul>
<li>High School Diploma or Equivalent</li>
<li>1 -2 years prior dispatch experience preferred</li>
<li>Prior experience in a customer service setting a plus</li>
<li>Proven problem solving skills</li>
<li>Ability to work well in a fast paced environment</li>
<li>Proficiency with the MS Office Suite, MS Outlook and Web navigation</li>
</ul>
Benefits:

As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
<ul><li>Medical coverage (F/T staff)</li></ul>
<ul><li>Dental coverage (F/T staff)</li></ul>
<ul><li>Retirement Savings</li></ul>
<ul><li>Plus more!</li></ul>

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.</div>

Service Dispatcher

Vertex Mechanical Inc.

<div>Service Dispatcher
At Vertex Mechanical, we're a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams, where creativity and advancement are encouraged for everyone. At Vertex, you'll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued.
Why Join Our Team?<ul><li>
Competitive Pay: $21/hr.- $26/hr., with opportunities for growth</li><li>
Full Benefits: Medical coverage for peace of mind</li><li>
401k: Plan for your future with our strong retirement options</li><li>
Flexible Schedule: Enjoy better work-life balance with a flexible work schedule</li><li>
Generous PTO: Accrue paid time off from day one</li><li>
Paid Holidays: Enjoy 7 paid holidays each year</li><li>
Sick Time: For when life happens</li><li>
Ongoing Training: Continuous development to help you grow your skills</li><li>
Team Fun: Join in on company events and team-building activities</li></ul>
Primary job Functions:
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
What We're Looking For:<ul><li>
Advanced customer service skills.</li><li>
Ability to multi-task</li><li>
Organized</li><li>
Geographical knowledge of service area or map reading skills</li><li>
Knowledge of industry is recommended but not required</li><li>
Computer skills</li><li>
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience</li></ul>
Desired Qualifications:<ul><li>
Working Knowledge of HVAC Industry</li><li>
3+ years dispatching experience</li><li>
Advanced level skills using Microsoft Office products</li><li>
Service Titan</li></ul></div>

Innovative Heating, Cooling, and Plumbing

About Us:Innovative Heating, Cooling, and Plumbing is a leading provider of heating, cooling, and plumbing services, committed to delivering exceptional customer experiences. Our team prides itself on professionalism, efficiency, and innovation. We are seeking a motivated and organized Dispatcher to join our dynamic team.Job Summary:The Dispatcher plays a critical role in coordinating field service operations, ensuring timely and efficient scheduling of technicians to meet customer needs. This role requires excellent communication, multitasking, and problem-solving skills to manage schedules, provide real-time updates, and ensure optimal workflow.Work Hours are Full-Time - Monday through Friday 8:00 AM &ndash; 5:00PM. Weekends, if necessary, some overtime.Hourly Pay: $19 +, based on experience. Plus, monthly bonus incentives.This position reports to: Customer Service Representative ManagerQualifications:Required Skills:<ul><li>Proven experience as a dispatcher, scheduler, or in a similar role (HVAC or plumbing industry preferred).</li><li>Strong organizational and multitasking abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in dispatch and scheduling software (e.g., ServiceTitan preferably or similar).</li><li>Basic knowledge of HVAC and plumbing terminology is a plus.</li></ul>Education &amp; Experience:<ul><li>High school diploma or equivalent; additional training or certifications in customer service or office management are advantageous.</li><li>2+ years of experience in dispatching or a customer service-focused role.</li></ul>Other Requirements:<ul><li>Ability to thrive in a fast-paced environment and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Team player with a customer-first mindset.</li></ul>Key Responsibilities:Scheduling &amp; Dispatching:<ul><li>Efficiently schedule and dispatch HVAC and plumbing technicians to customer locations based on priority and geographic proximity.</li><li>Adjust schedules dynamically to accommodate emergencies, cancellations, or delays.</li><li>Communicate with technicians throughout the day to ensure timely and accurate job completion.</li></ul>Customer Service:<ul><li>Act as the primary point of contact for customers regarding scheduling updates, ETA notifications, and service inquiries.</li><li>Address customer concerns professionally and escalate unresolved issues to management as needed.</li></ul>Operational Coordination:<ul><li>Monitor service requests, job statuses, and technician locations using dispatch software.</li><li>Collaborate with team members to optimize routes and minimize travel time.</li><li>Ensure technicians have all necessary job details, including customer history, equipment needs, and job site information before leaving the job site.</li></ul>Administrative Duties:<ul><li>Maintain accurate records of service calls, technician schedules, and customer interactions.</li><li>Generate reports for completed and pending service orders.</li><li>Work with vendors and suppliers on ordering parts for repairs and notifying customers of lead time.</li></ul>Benefits:&middot; Monthly bonus incentives if KPI&rsquo;s are met or exceeded.&middot; Health, Dental, Vision, and Supplemental insurance.&middot; Paid time off (PTO) and 6-paid holidays.&middot; Ongoing training and professional development opportunities.Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Orange, TX 77630 (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Base Pay Range: $56,304.00 - 77,418.00<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

AAA Movers LLC

Company: AAA Movers Minneapolis Location: Minneapolis, MN (Onsite) Job Type: Full-Time, SalariedJob TitleDispatcher &ndash; Moving &amp; Logistics (AAA Movers Minneapolis)Job DescriptionAAA Movers Minneapolis is hiring a Dispatcher to help run day-to-day operations for our moving crews. This role is critical to keeping jobs on schedule, customers happy, and crews efficient. You&rsquo;ll be the hub between customers, movers, and management.This is an in-office role at our Minneapolis location.Schedule<ul><li>Monday&ndash;Friday</li><li>Every other Saturday: 8:00 AM &ndash; 2:00 PM</li></ul>Responsibilities<ul><li>Schedule and dispatch moving crews daily</li><li>Answer inbound calls for movers and customers</li><li>Enter and manage job details in SmartMoving CRM</li><li>Adjust schedules for same-day changes and urgent requests</li><li>Run and report daily KPIs (on-time arrivals, crew utilization, labor hours, job completion, etc.)</li><li>Communicate with Operations and Sales teams</li><li>Confirm job details with customers</li><li>Ensure crews have all job details, addresses, and service notes</li><li>Support morning huddles and daily operations</li></ul>Qualifications<ul><li>1+ year experience in dispatching, scheduling, logistics, or operations (moving industry preferred)</li><li>Strong phone and customer service skills</li><li>Comfortable using CRM/software (SmartMoving a plus &ndash; training provided)</li><li>Organized, detail-oriented, able to multitask</li><li>Calm under pressure in a fast-paced environment</li></ul>Compensation &amp; Benefits<ul><li>$60,000 per year (salary)</li><li>Health benefits</li><li>Paid Time Off (PTO)</li><li>Stable, year-round work</li><li>Growth opportunities within AAA Movers</li></ul>Why AAA Movers?We&rsquo;re a leading Minneapolis moving company with long-term growth opportunities for the right person.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Hurst Mechanical/Control Resource

Job Overview We are seeking an organized, detail-oriented, and customer-focused HVAC Service Dispatcher to coordinate service operations for our commercial and industrial HVAC clients. This role is crucial to the efficiency and success of our field service team by ensuring that service technicians are properly scheduled, equipped, and informed to meet customer needs.Responsibilities<ul><li>Schedule and dispatch HVAC service technicians for routine maintenance, emergency service calls, and quoted repairs.</li><li>Monitor technician routes and workloads to ensure efficiency and timely response.</li><li>Prioritize service requests based on urgency, location, and technician availability.</li><li>Serve as the primary point of contact for commercial and industrial clients regarding service requests, updates, and scheduling.</li><li>Maintain a professional and courteous demeanor in all customer interactions.</li><li>Accurately enter service calls, notes, and technician feedback into the company&rsquo;s service system.</li><li>Maintain detailed records of service calls, job progress, and completion reports.</li><li>Review and close out completed work orders.</li><li>Relay technical information between technicians, customers, and internal departments.</li><li>Follow up on open jobs, back-ordered parts, and customer concerns.</li><li>Work closely with the service manager, parts department, and sales team to ensure cohesive workflow.</li></ul>Qualifications<ul><li>High school diploma or equivalent; associate degree or technical certification preferred</li><li>2+ years of experience in dispatching or coordination, preferably in HVAC or another skilled trade industry</li><li>Strong computer skills (experience with dispatch software, CRM systems, MS Office Suite)</li><li>Excellent communication and problem-solving skills</li><li>Ability to multitask and thrive in a fast-paced environment</li><li>Knowledge of local geography and service area is a plus</li></ul>Job Type: Full-timePay: $18.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

HVAC Service Dispatcher

Remco Inc.

Please only apply if you have prior dispatch or service scheduling experience. This is not an entry-level administrative role.Location: Allentown PA (In office )Employment Type: Full-TimeHours: 7am-3:30pmJoin a Company Where You Have Ownership of Your FutureAt Remco, every employee is also an owner. That means your work matters, your voice matters, and the pride you take in doing things the right way helps drive our success. We are a commercial skilled-trades company specializing in grocery and convenience stores, and we are committed to integrity, quality, and growth&mdash;for our customers and our employee-owners.We are looking for a service dispatcher/admin to keep our service teams running smoothly. Previous service/mechanical dispatch experience is required.Why You&rsquo;ll Love Working Here:<ul><li>Competitive hourly pay based on experience</li><li>Monday&ndash;Friday, 7am-4pm</li><li>Paid Time Off (PTO) &amp; Holiday Pay</li><li>Weekly Pay</li><li>Comprehensive benefits: Health, Dental, Vision, Life, Disability, 401(k)</li><li>Employee Stock Ownership Plan (ESOP) &mdash; build long-term wealth as an employee-owner</li></ul>What You&rsquo;ll Do:<ul><li>Fill in for Dispatch &amp; Administrative Asst due to coverage and volume of work.</li><li>Will be cross-trained on both Dispatch/Administrative responsibilities.</li><li>Dispatch technicians and manage schedules with zones that you are covering.</li><li>Coordinate w/ department managers, techs, and customers.</li><li>Monitor emails &amp; respond to urgent requests.</li><li>Help ensure work orders are completed efficiently.</li><li>Support day-to-day administrative functions.</li><li>Communicate clearly and professionally with teams via phone and email.</li><li>Managing multiple tasks while staying organized and detail-oriented.</li><li>Daily use of Outlook, Excel, Teams, and our current software Penta.</li></ul>What we are looking for:<ul><li>Dispatch experience with Service/Mechanical Company required.</li><li>Strong communication, organizational skills, and multi-tasking skills.</li><li>Ability to thrive in a fast-paced, high-volume environment.</li><li>Proficient in Microsoft Office a must-have.</li><li>3+ years of customer service experience</li><li>Problem-solver mindset with attention to detail.</li><li>Previous administrative experience.</li></ul>Ready to Own Your Future?Apply today and join our team!Job Type: Full-timeExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Experience:<ul><li>service/mechanical dispatch: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Allentown, PA 18106 (Required)</li></ul>Work Location: In person

Commercial Service Dispatcher

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