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MSA - The Safety Company

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
 <br/>
 <br/>
 At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
 <br/>
 <br/>
 Are you in? Read on for more details about this particular role.
 <br/>
 <br/>
 <strong>
  Purpose Of Position (Summary)
  <br/>
  <br/>
 </strong>
 This position is our permanent service engineer and reports to the Services and Solutions Manager and is responsible for successfully managing service assignments including but not limited to:- commissioning of gas detectors, control panels, HVAC-R and monitoring systems, SCBAs, Fall Protection PPE products and any or other MSA products, and servicing, maintenance, onsite calibration, repair and training in Saudi Arabia.
 <br/>
 <br/>
 The position promotes MSA&rsquo;s service business by maintaining and developing business relationships with established channel partners, existing customers, and new customers.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 % of Time
 <br/>
 <br/>
 #
 <br/>
 <br/>
 Major Responsibilities:
 <br/>
 <br/>
 <em>
  Execute Field Services (Project Start up and commissioning, on site paid repair, on site paid maintenance and new services including rental and training)
  <br/>
  <br/>
 </em>
 50%
 <br/>
 <br/>
 <strong>
  How is it accomplished
 </strong>
 ?
 <br/>
 <br/>
 <ul>
  <li>
   Co-ordinate with FGFD Projects team to understand the upcoming project commissioning/expected schedules and plan for smooth execution.
  </li>
  <li>
   Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
  </li>
  <li>
   Extend sales support to the country sales managers and field sales managers for MSA products as required.
  </li>
  <li>
   Engage with Middle East Regional Service office and collaborate in resolving warranty, quality and challenges concerning the products, and spare parts.
  </li>
  <li>
   Manage service visits, on-site commissioning, service requirements and assist ASPs in securing Annual Maintenance Contracts with existing installation base.
  </li>
  <li>
   Executing on-site paid repair and maintenance, and preventive maintenance as necessary.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Warranty and sales support
  <br/>
  <br/>
 </em>
 35%
 <br/>
 <br/>
 <strong>
  How is it accomplished
 </strong>
 ?
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Quality Engineer by preparing relevant documents including the field visit reports to support customer quality notes, as well as managing warranty replacements.
  </li>
  <li>
   Provide inspection, service, site visit reports, and calibration certificates, along with any other job-specific documents to account revenue as necessary.
  </li>
  <li>
   Support customers for sale of spare parts, services, and training through telephone, email, face-to-face, and on-site assistance.
  </li>
  <li>
   Report any issues or concerns raised by customers that can not be handled at site to management and suggest appropriate solutions.
  </li>
  <li>
   Collaborate with Service Engineers and Sales Managers, and promptly raise alerts for any issues that may negatively impact MSA functions
  </li>
  <li>
   Develop and nurture strong customer relationships by offering quick and responsive service.
  </li>
  <li>
   Monitor product performance and address any related issues.
  </li>
  <li>
   Offer sales support to the customer-facing team as necessary.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Authorized service partner support
  <br/>
  <br/>
 </em>
 10%
 <br/>
 <br/>
 <strong>
  How is it accomplished
 </strong>
 ?
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
  </li>
  <li>
   Assist ASPs in securing Annual Maintenance Contracts with existing installation base
  </li>
  <li>
   Assist in the implementation of MSA Service policies (ASPs) with selected/certified channel partners.
  </li>
  <li>
   Periodically visit the ASPs to audit and ensure compliance and suggest for new ASPs to continue deliver consist customer satisfaction.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Market research, understanding and representation
  <br/>
  <br/>
 </em>
 5%
 <br/>
 <br/>
 <strong>
  How is it accomplished
 </strong>
 ?
 <br/>
 <br/>
 <ul>
  <li>
   Represent MSA at local trade shows WHEN required.
  </li>
  <li>
   Attend service meetings and training as required.
  </li>
  <li>
   Identify gaps in our Service channels and expand coverage of service support.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education / Certifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University Diploma or Degree: Diploma in any specialization with 5 years&rsquo; work experience (or) Engineering Graduate in any specialization with 3 years&rsquo; work exp.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience / Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 year's of experience Hands on field experience in servicing of electronics, instrumentation, mechanical, and pneumatic products
  </li>
 </ul>
</div>


Service Engineer

MSA Safety

<div>Overview:
<div>
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.</div><div><br>
</div><div>At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.</div><div><br>
</div><div>Are you in? Read on for more details about this particular role.</div><p><b><br>
Purpose of Position (Summary)</b></p><div><p>
This position is our permanent service engineer and reports to the Services and Solutions Manager and is responsible for successfully managing service assignments including but not limited to:- commissioning of gas detectors, control panels, HVAC-R and monitoring systems, SCBAs, Fall Protection PPE products and any or other MSA products, and servicing, maintenance, onsite calibration, repair and training in Saudi Arabia.</p><p></p><p><br>
The position promotes MSA&rsquo;s service business by maintaining and developing business relationships with established channel partners, existing customers, and new customers.</p></div><br>
<div></div>
Responsibilities:<div></div><div><div><div><br>
% of Time</div><div><br>
#</div><div><br>
Major Responsibilities:</div></div><div></div><div><div><br>
1.</div><div><i><br>
Execute Field Services (Project Start up and commissioning, on site paid repair, on site paid maintenance and new services including rental and training)</i></div></div><div><div><br>
50%</div><div></div><div><div><b><br>
How is it accomplished</b>?
</div><ul><li>Co-ordinate with FGFD Projects team to understand the upcoming project commissioning/expected schedules and plan for smooth execution.</li><li>
Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
</li><li>Extend sales support to the country sales managers and field sales managers for MSA products as required.
</li><li>Engage with Middle East Regional Service office and collaborate in resolving warranty, quality and challenges concerning the products, and spare parts.
</li><li>Manage service visits, on-site commissioning, service requirements and assist ASPs in securing Annual Maintenance Contracts with existing installation base.
</li><li>Executing on-site paid repair and maintenance, and preventive maintenance as necessary.</li></ul></div></div></div><div></div><div><div><div><br>
</div><div>2.</div><div><i><br>
Warranty and sales support</i></div></div><div><div><br>
35%</div><div></div><div><div><b><br>
How is it accomplished</b>?</div><ul><li>
Assist the Quality Engineer by preparing relevant documents including the field visit reports to support customer quality notes, as well as managing warranty replacements.
</li><li>Provide inspection, service, site visit reports, and calibration certificates, along with any other job-specific documents to account revenue as necessary.
</li><li>Support customers for sale of spare parts, services, and training through telephone, email, face-to-face, and on-site assistance.
</li><li>Report any issues or concerns raised by customers that can not be handled at site to management and suggest appropriate solutions.
</li><li>Collaborate with Service Engineers and Sales Managers, and promptly raise alerts for any issues that may negatively impact MSA functions</li><li>
Develop and nurture strong customer relationships by offering quick and responsive service.
</li><li>Monitor product performance and address any related issues.
</li><li>Offer sales support to the customer-facing team as necessary.</li></ul></div></div></div><div></div><div><div><div><br>
</div><div>3.</div><div><i><br>
Authorized service partner support<br>
</i></div></div><br>
<div><div>10%</div><div></div><div><div><b><br>
How is it accomplished</b>?</div><ul><li>
Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
</li><li>Assist ASPs in securing Annual Maintenance Contracts with existing installation base</li><li>
Assist in the implementation of MSA Service policies (ASPs) with selected/certified channel partners.</li><li>
Periodically visit the ASPs to audit and ensure compliance and suggest for new ASPs to continue deliver consist customer satisfaction.</li></ul></div></div></div><div></div><div><div><div><br>
</div><div>4.</div><div><i><br>
Market research, understanding and representation</i></div></div><div><div><br>
5%</div><div></div><div><div><b><br>
How is it accomplished</b>?</div><ul><li>
Represent MSA at local trade shows WHEN required.</li><li>
Attend service meetings and training as required.</li><li>
Identify gaps in our Service channels and expand coverage of service support.
</li></ul></div></div><br>
</div>Qualifications:
<p><b>
Education / Certifications</b></p><p><b>
Required</b></p><ul><li>
University Diploma or Degree: Diploma in any specialization with 5 years&rsquo; work experience (or) Engineering Graduate in any specialization with 3 years&rsquo; work exp.</li></ul><p><b>
Experience / Skills</b></p><ul><li>
3-5 year's of experience Hands on field experience in servicing of electronics, instrumentation, mechanical, and pneumatic products</li></ul></div>

Dräger

<div>
 <p>
  <strong>
   About Dr&auml;ger:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  "Dr&auml;ger" is a German company founded in L&uuml;beck in 1889 by Johann Heinrich Dr&auml;ger and Carl Adolf Gerling. Over time, Dr&auml;ger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations.
 </p>
 <p>
  The company&rsquo;s guiding motto is
  <strong>
   &ldquo;Technology for Life&rdquo;
  </strong>
  , reflecting its mission to protect, support, and save lives &mdash; whether in hospitals, industrial settings, rescue services, or hazardous environments.
 </p>
 <p>
  What Dr&auml;ger Safety Offers
 </p>
 <p>
  Dr&auml;ger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:
 </p>
 <ul>
  <li>
   <strong>
    Gas Detection
   </strong>
  </li>
  <li>
   Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring
  </li>
  <li>
   Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments
  </li>
  <li>
   Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes
  </li>
  <li>
   <strong>
    Respiratory Protection
   </strong>
  </li>
  <li>
   Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc.
  </li>
  <li>
   Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRs)
  </li>
  <li>
   <strong>
    Personal Protective Equipment (PPE)
   </strong>
  </li>
  <li>
   Chemical protective suits, gloves, boots, helmets, eye/face protection, etc.
  </li>
  <li>
   Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)
  </li>
  <li>
   <strong>
    Firefighting / Rescue &amp; Escape
   </strong>
  </li>
  <li>
   Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions.
  </li>
  <li>
   Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)
  </li>
  <li>
   <strong>
    Training, Service &amp; Maintenance
   </strong>
  </li>
  <li>
   Dr&auml;ger offers the
   <strong>
    Dr&auml;ger Academy
   </strong>
   &mdash; training programs for correct use, calibration, maintenance, and certification of their safety equipment.
  </li>
  <li>
   They also provide calibration, repair, site inspections, and safety consulting services.
  </li>
  <li>
   <strong>
    Industrial Safety Solutions &amp; Consulting
   </strong>
  </li>
  <li>
   Dr&auml;ger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve &ldquo;Vision Zero&rdquo; &mdash; minimizing workplace accidents and exposures.
  </li>
  <li>
   They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Job:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose of the Function:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To execute service activities including installation, commissioning, maintenance, and repair of safety equipment and systems. The Service Engineer ensures timely and quality service delivery to support customer satisfaction, equipment reliability, and compliance with safety and technical standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tasks &amp; Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Carry out installation and commissioning of safety systems and products at customer sites.
  </li>
  <li>
   Perform routine preventive and corrective maintenance tasks.
  </li>
  <li>
   Diagnose basic technical problems and resolve issues independently or with minimal supervision.
  </li>
  <li>
   Ensure all service activities comply with company procedures and safety regulations.
  </li>
  <li>
   Maintain proper documentation including service reports, checklists, and calibration logs.
  </li>
  <li>
   Coordinate with customers to schedule and confirm service appointments.
  </li>
  <li>
   Communicate service outcomes and issues to the Senior Engineer or Service Manager.
  </li>
  <li>
   Ensure proper use and maintenance of tools, test equipment, and spare parts.
  </li>
  <li>
   Report equipment failures or repeat issues to assist in continuous improvement efforts.
  </li>
  <li>
   Provide technical guidance and mentorship to junior service engineers and technicians.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Roles:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support in warehouse preparation and logistics for service activities.
  </li>
  <li>
   Support sales and product teams with technical inputs during pre-sales and after-sales phases.
  </li>
  <li>
   Participate in training programs to upgrade technical skills and certifications.
  </li>
  <li>
   Assist in on-site customer training or product handover sessions.
  </li>
  <li>
   Contribute to team knowledge sharing and process improvements.
  </li>
  <li>
   Occasionally support emergency service calls or weekend assignments as needed.
  </li>
  <li>
   Participate in internal audits, safety drills, and compliance initiatives.
  </li>
  <li>
   Represent the company professionally at customer sites and maintain strong client relationships.
  </li>
  <li>
   Support product demonstrations, trainings, and exhibitions when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Service &amp; RSS Manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bachelor's degree in Mechanical, Electrical, Electronics, or Instrumentation Engineering.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Related Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  2&ndash;5 years of experience in technical service or maintenance roles.
 </p>
 <p>
  Experience in safety systems, industrial equipment, or gas detection is preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills, Special Competencies, or Certifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Basic knowledge of safety systems such as gas detectors, SCBA, fire safety equipment.
  </li>
  <li>
   Ability to follow technical manuals and diagrams.
  </li>
  <li>
   Good communication and customer interaction skills.
  </li>
  <li>
   Familiarity with service tools, multimeters, calibration devices.
  </li>
  <li>
   Safety awareness and adherence to work-at-site protocols.
  </li>
  <li>
   English language proficiency; Arabic is a plus.
  </li>
  <li>
   Safety certifications (e.g., OSHA, Confined Space, H2S, HUET &amp; Working at Heights) are advantageous.
  </li>
  <li>
   Ability to work independently and in remote locations
  </li>
  <li>
   Attention to detail and equipment reliability
  </li>
  <li>
   Valid driving license and readiness to travel frequently.
  </li>
 </ul>
 <p>
 </p>
</div>


Daktronics

<div><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><div><div><div><div>When you work at Daktronics, you&rsquo;ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.</div><div></div><div><br>
Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.</div><div></div><div><br>
As part of the Daktronics team, you&rsquo;ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits &ndash; and the people are second to none.</div><div></div><div><b><br>
</b><div></div><div><div><div><div><div><b>
We are Daktronics</b></div></div></div></div></div></div><p></p><div><b><br>
Where is this opportunity located?</b></div><div>
This position is a full-time role located in Riyadh, Saudi Arabia.</div><div></div><div><b><br>
When will I work?</b></div><ul><li>
Most of your work will be Sunday &ndash; Thursday during normal business hours.</li><li>
Some last-minute scheduling happens at times to meet our customer needs when an unexpected repair or event happens. Your schedule may vary and will include some nights and weekends depending on business. needs. We strive for work/life balance and time-off-in-lieu may be granted to maintain appropriate standard hours.
</li><li>On-call and event support responsibilities.</li></ul><div><b><br>
</b></div><div><b>Where will I be working?</b></div><ul><li>
Your office will be in Riyadh, Saudi Arabia.</li><li>
You will travel to customer sites within your regional area. You may also travel nationwide or internationally depending on business needs. Most of the travel will be throughout the Middle East, West/Central Asia, and Africa. On-site work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.</li><li>
When you aren&rsquo;t working on a customer site, you will work from your office to remotely support our customers.</li></ul><div></div><div><b><br>
What will work look like for me?
</b></div><div>Our Field Service Engineers provide phone, remote, and on-site support for installation, maintenance, and troubleshooting of Daktronics products.</div><div></div><div><b><br>
Onsite Support</b> consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:</div><ul><li>
Providing service, installation, or support during an event at a customer site.</li><li>
Providing on-site technical and maintenance services for Control Systems and Display Systems.</li><li>
Leveraging your knowledge by training our Service Partners.</li><li>
Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.</li><li>
Actively creating and updating knowledge base articles for internal/external use.</li><li>
On-site technical support may include terminating fiber, field repair, testing and system level troubleshooting.</li></ul><div><b>
Remote Support</b> consists of supporting Daktronics equipment and end customers. This work will primarily focus on:</div><ul><li>
Providing technical, over-the-phone support to internal and external customers.
</li><li>Responding to customers&rsquo; requests for technical support primarily through incoming and proactive outbound calls.</li><li>
Providing software application installation/configuration support along with &ldquo;how-to&rdquo; assistance.</li><li>
Troubleshooting and solving basic to sophisticated hardware and software technical issues.</li></ul><div><b>
General Responsibilities will include:
</b></div><ul><li>Communicate effectively in a variety of settings.</li><li>
Positively and professionally able to work in stressful situations.
</li><li>Show personal commitment to continuously improve.</li><li>
Display a can-do attitude in good and bad times.</li><li>
Effectively exercise discretion and independent judgment.</li><li>
Work effectively as a team member assisting when and where needed.</li><li>
Work with Sales, Project Managers, Service staff, customers, and other personnel to solve technical issues.
</li><li>Plan and prioritize customer requests and scheduled work.</li><li>
Appropriately document all services performed: service logs, work logs, inventory, and shipping documents.
</li><li>Follow the procedures outlined in the Installation Supervisor&rsquo;s Guide.</li><li>
Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.</li><li>
Take a proactive approach to the service needs of Daktronics customers.
</li><li>Competently represent Daktronics to customers, in a confident and professional manner.
</li><li>Develop a strong business relationship with key customers in the area. Take key role in service relationships with customers.</li><li>
Become knowledgeable about and follow company procedures.</li><li>
Perform other duties as assigned.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b>To be considered for Field Service Engineer, we require the following:</b></div><ul><li>
Minimum of an associate degree plus relevant experience. Bachelor&rsquo;s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program. Will consider non-technical bachelor&rsquo;s degree if applicant also has previous experience demonstrating technical learning ability.</li><li>
Two or more years of experience in a similar role is preferred.</li><li>
Able to work at heights, work from a ladder, and ability to carry ladder/tools/parts from vehicle to work site.</li><li>
Available to work evenings, midnight shifts and/or weekends to support facility event schedule.</li><li>
Fluent in English and Arabic, both written and verbal.</li><li>
Ability to travel by air and ground. Valid driver&rsquo;s license and good driving record.
</li><li>Must be willing and able to travel outside of the KSA. The majority of the travel will be throughout the Middle East, West/Central Asia and Africa. Occasional travel will also be required to locations such as the United States, China, and Europe.</li><li>
Must be able to complete work responsibilities with little supervision.</li><li>
Effectively exercise discretion and independent judgment.</li><li>
Strong computer skills are necessary. Examples include Microsoft Office programs (Word, Excel, etc.) and Internet navigation.
</li><li>Background check may be conducted.</li><li>
Must have a valid KSA issued driver&rsquo;s license.</li></ul><div><b>
Ready to make an impact? Apply now and start your journey with Daktronics.</b></div></div></div></div></div>

Field Service Engineer

Beckman Coulter Diagnostics

<div><h1 class="jobSectionHeader"><b>Field Service Engineer &ndash; Tabuk</b></h1><p><i>
Beckman Coulter Diagnostics, a Danaher Company</i></p><p>
At <b>Beckman Coulter Diagnostics</b>, a global leader in clinical diagnostics and a proud part of <b>Danaher Corporation</b>, our mission is to advance healthcare by empowering laboratories and clinicians to deliver critical results with speed and confidence. Through the <b>Danaher Business System (DBS)</b>, we drive continuous improvement, innovation, and professional growth while making a meaningful impact on patient outcomes worldwide.</p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We are seeking a <b>Field Service Engineer</b> based in <b>Tabuk, Saudi Arabia</b>, to join our high-performing Service team. In this role, you will act as the front-line representative of Beckman Coulter at customer sites, ensuring our instruments and IT solutions operate at the highest standards of reliability, accuracy, and compliance.</p><p>
This is a customer-facing, hands-on role that blends <b>technical expertise, diagnostic problem-solving, and customer relationship management</b> to maintain customer trust and satisfaction.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p><b>
Service &amp; Maintenance</b></p><ul><li><p>
Conduct installation, preventive maintenance, and corrective repair of Beckman Coulter diagnostic instruments and IT solutions.</p></li><li><p>
Perform electrical, mechanical, and software testing to ensure system functionality and compliance with service agreements.</p></li></ul></li><li><p><b>
Technical Troubleshooting</b></p><ul><li><p>
Diagnose instrument/system failures and identify cost-effective solutions to restore performance.</p></li><li><p>
Escalate complex issues to higher-level technical support or Quality teams, ensuring timely and accurate resolution.</p></li></ul></li><li><p><b>
Customer Partnership</b></p><ul><li><p>
Respond promptly to customer support calls across the assigned territory.</p></li><li><p>
Build strong relationships with laboratory staff, providing technical training and ensuring optimal instrument usage.</p></li><li><p>
Identify opportunities for new or enhanced service agreements to strengthen customer partnerships.</p></li></ul></li><li><p><b>
Operational Excellence</b></p><ul><li><p>
Maintain detailed service documentation, reports, and quality records in systems such as Salesforce and internal quality reporting tools.</p></li><li><p>
Adhere strictly to all compliance, regulatory, and safety standards, representing Beckman Coulter&rsquo;s values in every interaction.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><ul><li><p>
Bachelor&rsquo;s degree in <b>Biomedical Engineering, Medical Technology, Electrical/Mechanical Engineering</b>, or related discipline.</p></li><li><p>
2&ndash;4 years of experience in <b>field service, diagnostics, or medical devices</b> (IVD industry experience preferred).</p></li><li><p>
Proven ability to troubleshoot complex electromechanical systems, with strong IT/ connectivity knowledge.</p></li><li><p>
Strong interpersonal and communication skills, with the ability to manage customer expectations effectively.</p></li><li><p>
Fluent in <b>English and Arabic</b>; culturally aware and adaptable to regional customer needs.</p></li></ul><h2 class="jobSectionHeader"><b>
Why Join Us?</b></h2><ul><li><p>
Be part of a <b>global organization</b> committed to innovation and saving lives.</p></li><li><p>
Grow your career within the <b>Danaher ecosystem</b>&mdash;a network of 20+ operating companies worldwide.</p></li><li><p>
Thrive in a culture that values <b>continuous improvement, collaboration, and customer impact</b>.</p></li></ul><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

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