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operations manager

service manager

ADEAREST

<div>
 <strong>
  Responsibilities and duties:
  <br/>
  <br/>
 </strong>
 SERVICE:
 <br/>
 <br/>
 <ul>
  <li>
   Review, development, management, and execution of Service contract.
  </li>
  <li>
   Provide overall leadership and direction to service team by setting role, performance expectations, and critical milestones.
  </li>
  <li>
   Monitor, identify level Service Staff technical knowledge &amp; skills. Recommend &amp; work on plans to strengthen their refrigeration know-how and grow their experience.
  </li>
  <li>
   Meet company and customer requirements, drive timely and clearly communicated decisions and schedules.
  </li>
  <li>
   Ensure focus on safety, reliability, cost, and schedule.
  </li>
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   Review, develop and enforce standardized processes and procedures for product issues in the refrigeration field.
  </li>
  <li>
   Work with customers to collectively solve system issues and continuously improve customer support levels.
  </li>
  <li>
   Provide senior management with solid recommendations for continual operations improvements based on cost benefit analysis.
  </li>
  <li>
   Directs, supervises, and manages the performance of the service staff.
  </li>
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   Works closely with internal departments to drive resolution to customer issues.
  </li>
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   Coordinates with other Departmental Managers and Supervisors to share manpower and scheduling.
  </li>
  <li>
   Administrative duties as applicable (expense reports, timesheets, etc.)
  </li>
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   To ensure that service department administration systems operate efficiently.
  </li>
  <li>
   To accurately evaluate service staff performance, to report on this performance monthly and to accurately forecast short term future business.
  </li>
  <li>
   Supervising/ ensure supervision of technicians who perform start-ups, service calls and preventative maintenance on refrigeration systems.
  </li>
  <li>
   Conduct regular site inspections.
  </li>
  <li>
   Meet with customers as needed.
  </li>
  <li>
   Perform other related duties as required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities:
  <br/>
  <br/>
 </strong>
 Meets service schedule, deadline and perform the best service in a high and quality standard.
 <br/>
 <br/>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 Bachelors Degree in Engineering or equivalent in any related courses
 <br/>
 <br/>
 <strong>
  Years of Experience:
  <br/>
  <br/>
 </strong>
 Minimum 10 years related experience and/or training in a managerial role; and/or equivalent field
 <br/>
 <br/>
 operations or engineering experience; or equivalent combination of education and experience.
 <br/>
 <br/>
 <strong>
  Person Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate leadership operations and managerial experience.
  </li>
  <li>
   Good negotiation skills.
  </li>
  <li>
   Supervision skills.
  </li>
  <li>
   Strong computer proficiency and experience with AutoCAD software.
  </li>
  <li>
   Proven skills in customer and vendor interface.
  </li>
  <li>
   Ability to relate to others
  </li>
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   Negotiating skills
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  <li>
   Good motivator
  </li>
  <li>
   Time management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication and Interaction:
  <br/>
  <br/>
 </strong>
 Internal: Staff, Supervisors, Managers
 <br/>
 <br/>
 External: Clients, Supplier
</div>


Service Manager

<div>
 <strong>
  Responsibilities and duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work directly with the dispatcher in organizing the daily service calls and installations and ensuring a solid working team.
  </li>
  <li>
   Need to have an understanding the how the service &amp; maintenance process works
  </li>
  <li>
   Assess and estimate costs for Service work jobs.
  </li>
  <li>
   Review work sheets for service work performed before being sent to customers to ensure accuracy and quality work.
  </li>
  <li>
   The Service Supervisor will keep all the contracts for the customers up to date and also track and follow up on sales leads
  </li>
  <li>
   Perform other related tasks as assigned by the immediate Supervisor/Manager.
  </li>
  <li>
   Organize &amp; assign daily tasks to team of Technicians &amp; Engineers.
  </li>
  <li>
   Offer technical assistance to clients and subordinates.
  </li>
  <li>
   Prepare &amp; submit technical reports for clients and internal departments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities:
  <br/>
  <br/>
 </strong>
 To delegate jobs and make sure that works get done, with and through others. Ensure safety compliance of workers.
 <br/>
 <br/>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 Associate/Bachelors Degree in Engineering or any related course
 <br/>
 <br/>
 <strong>
  Years of Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years related experience in supervision
  </li>
  <li>
   Minimum 8 years of experience in refrigeration
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Person Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Able to work under pressure and meet tight deadline.
  </li>
  <li>
   Excellent interpersonal and communication skills.
  </li>
  <li>
   Knowledge of AutoCAD, MS Office.
  </li>
  <li>
   Good administrative skills and attention to details.
  </li>
  <li>
   Good computer literacy.
  </li>
  <li>
   Must have strong follow up skills for technical assistance and be very organized.
  </li>
  <li>
   This person must have full knowledge of refrigerant codes and replacements
  </li>
  <li>
   Sound Technical knowledge of refrigeration plants &amp; systems
  </li>
  <li>
   Ability to share knowledge &amp; train subordinates
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Communication and Interaction:
 <br/>
 <br/>
 Internal: Workers/ Senior Supervisor/ Manager
 <br/>
 <br/>
 External: Clients
</div>


Service Refrigeration Supervisor

Grant Thornton

<div><div><h4 class="jobSectionHeader"><b>Job Overview</b></h4>
<p></p><div><div>We&rsquo;re a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and experiencing exciting growth! We truly care about our colleagues, our clients, and the communities where we work and live.<br>
<br>
We are looking for talented and driven professionals to join our growing External Audit team at Grant Thornton. Whether you are stepping into an Assistant Manager role or already operating at Manager level, you will play a key part in delivering high-quality audit services to a diverse portfolio of clients across both Financial Services and non-Financial Services sectors.
<br>
<br>
<b>Let us paint a picture for you
</b><br>
<br>
Imagine being part of a team that puts &ldquo;we before me&rdquo;, where flexibility is a mindset, and where you trust your colleagues to have your back.
<br>
<br>
Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you're steering discussions in a client meeting, tackling your fear of heights at the top of the Burj Khalifa or ziplining across Jebel Jais &ndash; bring your true self to work. Be a part of a team driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive.
<br>
<br>
Join us to expand your horizons, be inspired, face challenges, and most importantly, be yourself.
<br>
<br>
<b>About the External Audit Service Line
</b><br>
<br>
Providing a wide range of Audit and Assurance services to private, public and international companies across various sectors. We work closely with over 700 companies annually, ranging from SMEs to international listed companies. The client base is exciting and fast growing. Our people are committed to delivering best-in-class assurance services in locations where you are. We respond to the challenges of our clients with high quality, value for money technical solutions every time.
<br>
<br>
<b>As an Assistant Manager / Manager your responsibilities will include:
</b><br>
<br>
<ul><li>Lead audit engagements, agree on audit timetables, brief audit teams (including specialists), and monitor budgets
</li></ul><br>
<ul><li>Ensure audit work is completed profitably, timely, and in accordance with professional standards
</li></ul><br>
<ul><li>Build and maintain strong client relationships, ensuring exceptional service and clear communication
</li></ul><br>
<ul><li>Manage, coach, and motivate team members, providing regular feedback and supporting their development
</li></ul><br>
<ul><li>Maintain high-quality audit documentation and adhere to the firm&rsquo;s risk management policies
</li></ul><br>
<ul><li>Apply technical knowledge to resolve complex accounting and audit issues
</li></ul><br>
<ul><li>Contribute to a positive team culture and support the development of junior staff
</li></ul></div></div><p></p><h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><div><b>Think you've got what it takes to be an Assistant Manager / Manager? Like the color purple? Great. Here's a few more boxes we're also hoping you can tick:</b><br>
<br>
<ul><li>At least four years of experience in external audit in an international professional services firm
</li></ul><br>
<ul><li>Completed professional qualification (CA, ACA, ACCA, CPA)
</li></ul><br>
<ul><li>Strong technical accounting skills with sound knowledge of IFRS
</li></ul><br>
<ul><li>Excellent verbal and written communication skills in English
</li></ul><br>
<ul><li>Experience auditing a range of industries across FS and non-FS
</li></ul><br>
<ul><li>Ability to manage multiple engagements and competing priorities
</li></ul><br>
<ul><li>Strong leadership, organizational, and project management skills
</li></ul><br>
<ul><li>Experience coaching and developing others
</li></ul><br>
<ul><li>Proficiency in audit software and Microsoft Office tools</li></ul></div>
<ul><li>Fluency in Arabic</li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Sharjah, UAE</div>
</div><div><div>Job Role</div>
<div>Audit &amp; Assurance</div>
</div><div><div>Joining Date</div>
<div>Dec-2025</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid-Management</div></div></div></div></div>

Assistant Manager/Manager - External Audit | Assurance | Sharjah | Arabic Speaker

INTERCARE LIMITED

<p><b>Roles and Responsibilities</b></p><p>Effectively coordinate to improve productivity by managing schedules of the Workshop team and organize the services, installation and repair of machines.</p><p>Handling customer calls for service request calls, emails, and messages whenever required.</p><p>Ensure the adequacy of service-related equipment or material.</p><p>Forecasting and monitoring of stocks / spare parts, coordinate with the procurement department to arrange spare parts for relevant customers.</p><p>Respond to complaints from customers and give after-sales support when requested.</p><p>Store and sort financial and non-financial data in electronic form and present reports.</p><p>Handle the processing of all sales orders / quotations with accuracy and timeliness. Maintaining the database of customers of the service &amp; after-sales department.</p><p>Inform clients of unforeseen delays or problems.</p><p>Identify shortcomings and propose improvements.</p><p>Provide weekly reports whenever asked by the Divisional Manager.</p><p>Highly Desirable: Ability to read and understand technical manuals and drawings.</p><p><b>Desired Candidate Profile</b></p><p>At least Bachelor&rsquo;s degree in Mechanical/Electrical Engineering or any relevant discipline, technical qualification is highly preferred</p><p>At least two years post qualification experience in UAE, preferably in workshop industries related to outdoor and indoor cleaning equipment</p><p>Good communication skills and computer skills (MS Office/ Orion/etc.)</p><p>Well-organized and responsible with an aptitude in problem-solving</p><p>Team player</p><p>Willing to work extra hours when ever required</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Service Coordinator

EmiraTalent

<p>NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move.</p> Role Objective <p>Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development.</p> <p>In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns.</p> Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications <p>Required Experience: Manager</p>

Call Centre Team LeadManager

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
Supervise daily activities of the workshop in order to maintain high level of productivity and quality services motivating the team. Achieve desired customer satisfaction by optimizing allocated resources while meeting and improving workshop's budget and profitability.<br>
The jobholder is responsible for the cost control measures and delivering the financial results of the assigned target</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Assist Service Manager in preparing annual service targets for the branch, and set monthly targets accordingly (Gross Profit, Labour Revenue, No of vehicles serviced, CSI, Productivity, Efficiency, Retention&hellip;etc.) and continues monitor the achievement and take necessary proactive action in order to achieve given target.</li>
<li>Supervise daily affairs of workshop by monitoring the efficiency, productivity and utilization levels of the workshop and identifying improvement areas through feedback received from customers to ensure that the team achieves required standards of service.</li>
<li>Prepare, submit and communicate monthly reports detailing all key figures associated with the role to the Management for monitoring progress against plans and targets.</li>
<li>Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle to Ensure repair is conducted with full adherence to manufacturer guidelines</li>
<li>Monitor availability of the spares &amp; other consumables in coordinate with Parts department and other vendor ensure smooth operation of services</li>
<li>Resolve escalated customer complaints and implement corrective actions to avoid recurrence in order to improve customer satisfaction index</li>
<li>Ensure repairs (recall / warranty/ general repair) are carried out as per the guidelines of the manufacture to meet repair quality</li>
<li>Conducts regular team meetings to review performances, achievements of targets and ensures that employees remain abreast with business outlook.</li>
<li>Monitors, coaches and councils operational team to improve and enhance performance. Provides technical support, necessary tools and information enabling them to accomplish their tasks in fast and efficient manner</li>
<li>Monitor all service processes and identify opportunities to improve the same and plan appropriate initiatives to implement the improvements</li>
<li>Update the MRQ with changes in the service department business process to keep QMS documentation up to date</li>
<li>Ensure the effective achievement of functional objectives through the leadership of function &ndash; setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal &ndash; in order to ensure that the highest level of performance is achieved</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Diploma in Automotive Technology</li>
<li>Bachelor Degree Desirable</li></ul><br>
<p>
</p><p><b>Experience</b><br>
3 Years of supervisory work experience in automotive workshop</p><br>
<p></p>
<p><b>Knowledge &amp; Skills</b></p>
<ul><li><b>Mechanical </b>&mdash; Knowledge of machines and tools, including their designs, uses, repair, and maintenance</li>
<li><b>Administration and Management </b>&mdash; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources</li>
<li><b>Operation Monitoring </b>&mdash; Watching gauges, dials, or other indicators to make sure a machine is working properly</li>
<li><b>Quality Control Analysis </b>&mdash; Conducting tests and inspections of products, services, or processes to evaluate quality or performance</li>
<li><b>Health and Safety </b>&mdash; Knowledge of relevant equipment, policies, procedures of promoting health and safety of self, team, property, etc.</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Workshop Supervisor

Qate Maufacturing LLC

<p><b>About the Role</b></p><p>We are looking for an experienced and proactive <b>Senior Customer Service Executive</b> to manage customer inquiries, support key accounts, and ensure smooth coordination between internal teams. The ideal candidate will handle escalations, improve service processes, and enhance overall customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and resolve escalated customer queries professionally and promptly.</li><li>Coordinate with sales, operations, logistics, and production teams for smooth order processing.</li><li>Maintain strong relationships with key customers and provide regular updates.</li><li>Monitor service performance and ensure high-quality standards.</li><li>Analyze recurring customer issues and recommend process improvements.</li><li>Prepare daily/weekly service reports and maintain accurate records.</li><li>Train and support junior customer service staff when required.</li><li>Ensure timely follow-up with customers until full closure of issues.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or equivalent.</li><li>Minimum <b>2-3 years</b> of customer service experience (preferably in industrial/manufacturing).</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Experience using CRM or ERP systems is an advantage.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul><p>Job Type: Full-time</p>

Senior Customer Service Executive

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