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operation manager Jobs in Dubai United Arab Emirates

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service operations manager

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

Responsibilities<ul><li>Directly or indirectly participate in the preparation and improvement of ITSM process, policies, procedures, and guidelines</li><li>Support the Service Manager to ensure the process and its policies, procedures, and guidelines are in place and being followed</li><li>Train and encourage the team to follow all policies, procedures, and ITIL standards</li><li>Ensure there is an integrated approach to all other ITIL processes and functions</li><li>Manage the end to end Service Management lifecycle effectively and efficiently in day-to-day operations</li><li>Conduct impact analysis and perform change assessment, run CAB, PAB, Root Cause Analysis (RCA), and major incident management</li><li>Conduct and verify Post Implementation Reviews (PIR), investigating issues arising from a change implementation</li><li>Track and report issues, incidents, problems, and unauthorized changes</li><li>Provide templates and guidance for the authorization of changes, and supply the other IT Service Management processes with information on planned and ongoing changes.</li><li>Ensure that stakeholders are kept up to date on process changes</li><li>Work with service owners and other process managers to ensure the smooth running of services</li><li>Ensure operational documentation meets completeness and quality standards</li><li>Create, review and update Service Management Process documents.</li><li>Conduct Service Reviews for internal and external clients</li><li>Recommend as well as take ownership of process automation initiatives to eliminate recurring patterns.</li><li>Monitor and review KPIs and SLAs for ITSM processes, performing trend analysis in line with agreed metrics.</li><li>Prepare and deliver monthly reports to clients, highlighting key performance insights, improvement areas, and actionable recommendations to drive continuous service excellence.</li><li>Leverage creative thinking and design principles to develop visually impactful presentations and reports tailored for leadership and clients to effectively communicate key insights and performance trends that enable data-driven, strategic decision-making</li><li>Conduct detailed business requirement analysis &amp; collaborate with stakeholders to analyze, validate, document business requirements, translating them into structured inputs that guide IT service design, onboarding, and continuous improvement in alignment with business goals and ITSM best practices.</li></ul>Qualifications<ul><li>ITIL v4 Foundation</li><li>ITIL v4 Practice Manager Certifications</li><li>Microsoft Asure Fundamentals</li></ul>

Senior Specialist - Service Management

Antonoil

<div>
 
 
 【About Anton】
 
 
 
 Anton Oilfield Services Group is a globally leading independent integrated oilfield technology services company, operating across major oil and gas production regions worldwide. The business covers oilfield technical services, oilfield management services, oil and gas development operations, natural gas utilization, AI-enabled solutions, and platform collaboration. Anton Group employs approximately 7,000 staff from over 30 countries and regions. Anton&rsquo;s long-term goal is to become a world-leading green energy technical services company, growing together with its clients and talent to promote high-quality development in the energy industry.
 
 
 
 
 
 
 Department:
 
 Online Operations Service Company
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Strategy &amp; Operations
 </li>
 <li>
 Craft the company&rsquo;s mid-to-long-term development strategy and annual business plan; lead the planning and optimisation of catering, reception, external-ecosency manpower, finance management and facility-asset operation to secure profit and cost control.
 </li>
 <li>
 Systems &amp; Quality
 </li>
 <li>
 Build standardised operation and service systems that guarantee service quality, client satisfaction and a distinctive competitive edge.
 </li>
 <li>
 Team &amp; Growth
 </li>
 <li>
 Assemble a high-performance leadership team; drive the precise roll-out of the Amoeba management model; strengthen organisational capability to underpin sustainable growth.
 </li>
 <li>
 Ecosystem &amp; Brand
 </li>
 <li>
 Expand and manage partnerships with external ecosystem players, integrate resources for synergistic value. Shape corporate brand image and boost market recognition through premium service and compliant operations.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Education Background: Bachelor&rsquo;s degree or above; majors in Management (including Supply-Chain Management, Logistics &amp; Transportation, Business Administration, Facilities Management, Human Resources, etc.) or Language-related disciplines are preferred.
 </li>
 <li>
 Work Experience: At least five years of managerial experience in administration/facility-support（logistics）or operational services within medium- to large-scale enterprises.
 </li>
 <li>
 Professional Competencies:
 </li>
 <li>
 a. Experienced in facility-support system building, able to formulate and improve facility-support regulations and workflows.
 </li>
 <li>
 b. Experienced in facility digitalization, able to drive digital transformation of facility management.
 </li>
 <li>
 c. Financial-analysis skills to control public-operation cost, allocate expenses and optimize cost.
 </li>
 <li>
 Additional Requirements: English proficiency sufficient for business communications; exceptional leadership and strategic-planning abilities to develop and execute long-term operational strategies; outstanding cross-cultural communication and coordination skills.
 </li>
 </ul>
 
 
</div>

President of Operations Service Company（Online Operations Service Company）

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
Responsible for managing end-to-end IT service delivery across multiple accounts, ensuring SLA compliance, operational excellence, and customer satisfaction. Oversee daily operations, team performance, and service governance in line with ITIL standards. Coordinate with internal teams and vendors to deliver reliable managed services, drive process improvements, and maintain strong client relationships with key stakeholders such as EHS, MOHAP, and IACAD.
DUTIES &amp; RESPONSIBILITIES<ul><li>
Oversee end-to-end IT service delivery for clients, ensuring adherence to SLAs, KPIs, and contractual obligations.</li><li>
Lead and manage on-site and offshore support teams, including Service Desk, NOC, Network, and Infrastructure resources.</li><li>
Conduct regular governance and review meetings with clients to present service performance, improvement plans, and incident trends.</li><li>
Manage the incident, problem, and change management processes in compliance with ITIL standards.</li><li>
Monitor and ensure high service availability, quick issue resolution, and effective escalation management.</li><li>
Collaborate with internal departments (HR, Finance, Procurement, and Logistics) to ensure smooth resource and operational management.</li><li>
Drive continuous service improvement initiatives, including automation, proactive monitoring, and process optimization.</li><li>
Prepare and present monthly performance and SLA reports, highlighting service metrics, CSAT, and action plans.</li><li>
Manage resource planning, hiring, replacements, and performance reviews in coordination with HR and project leads.</li><li>
Ensure cost efficiency and margin control while maintaining high-quality service delivery.</li><li>
Oversee vendor coordination for renewals, upgrades, and issue resolutions (e.g., Cisco, Dynatrace, ManageEngine, VMware, etc.).</li><li>
Maintain strong client relationships with IT Directors and senior stakeholders, acting as a single point of contact (SPOC) for all service-related matters.</li><li>
Ensure compliance with organizational policies, governance frameworks, and audit requirements.</li></ul> 

Qualifications 
Education<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>
Master&rsquo;s Degree in IT Management, Business Administration (MBA), or related field is Desired.</li></ul>
Experience<ul><li>
Minimum 8&ndash;10 years of experience in IT operations or service delivery, including 3&ndash;5 years in a managerial role</li><li>
Experience managing large-scale managed service contracts for government or healthcare sectors (Desired)</li></ul>
Skills &amp; Abilities<ul><li>
Strong leadership, communication, and stakeholder management skills</li><li>
In-depth understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management)</li><li>
Proven ability to manage cross-functional teams and ensure SLA compliance</li><li>
Excellent reporting, analytical, and coordination skills</li></ul>
Desired:<ul><li>
ITIL v4 Certified</li><li>
PMP or equivalent project management certification</li><li>
Experience in automation, monitoring tools (e.g., Dynatrace, ManageEngine, BMC Helix)</li><li>
Strong financial and contractual management capabilities</li></ul> 
Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Service Delivery Manager

Mai Dubai™ Bottled Drinking Water

<div>
 
 
 Role Purpose
 
 
 
 The S&amp;OP Manager is responsible for driving the Sales &amp; Operations Planning (S&amp;OP) process to ensure optimal balance between demand, supply, and inventory across all business units. The role ensures accurate demand forecasting, effective production planning and smooth cross-functional alignment between Sales, Manufacturing, Procurement, and Logistics to achieve customer service, cost, and inventory objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Demand &amp; Supply Planning
 
 
 <ul>
 <li>
 Lead the monthly S&amp;OP cycle, consolidating inputs from Sales, Marketing, Production, and Finance to create a balanced demand and supply plan.
 </li>
 <li>
 Develop and maintain statistical forecasts using historical data, market intelligence, and promotional activities.
 </li>
 <li>
 Identify demand risks and opportunities; recommend mitigation or acceleration actions to ensure target service levels.
 </li>
 <li>
 Align production and material plans with forecasted demand, taking into account capacity, lead times, and inventory targets.
 </li>
 <li>
 Coordinate weekly and monthly review meetings to monitor forecast accuracy, plan adherence, and inventory performance.
 </li>
 </ul>
 
 
 Inventory &amp; Material Management
 
 
 <ul>
 <li>
 Monitor and optimize inventory levels across finished goods, raw materials, and packaging materials to achieve working capital targets.
 </li>
 <li>
 Collaborate with Procurement and Warehousing to ensure timely replenishment of key materials while avoiding overstock and obsolescence.
 </li>
 <li>
 Conduct root cause analysis for stock-outs, slow-moving, and excess inventory, and implement corrective actions.
 </li>
 <li>
 Ensure system accuracy for master data, material planning parameters, and BOMs within SAP/S4HANA.
 </li>
 </ul>
 
 
 Production &amp; Capacity Planning
 
 
 <ul>
 <li>
 Translate demand plans into feasible production plans in coordination with manufacturing, ensuring optimal utilization of capacity and resources.
 </li>
 <li>
 Evaluate constraints and propose alternative scenarios to balance service, cost, and efficiency objectives.
 </li>
 <li>
 Support plant scheduling to ensure material and capacity availability for on-time production and delivery.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with Sales, Marketing, and Finance to align forecasts with business objectives, promotions, and budget assumptions.
 </li>
 <li>
 Work closely with Logistics and Customer Service to ensure smooth order fulfillment and delivery planning.
 </li>
 <li>
 Serve as the focal point for the S&amp;OP process, driving consensus and transparency across all departments.
 </li>
 </ul>
 
 
 Reporting &amp; Performance Management
 
 
 <ul>
 <li>
 Track and report key performance indicators (KPIs) such as Forecast Accuracy, OTIF (On-Time In-Full), Inventory Turnover, and Plan Adherence.
 </li>
 <li>
 Develop dashboards and performance reports for senior management highlighting forecast trends, supply gaps, and improvement actions.
 </li>
 <li>
 Drive continuous improvement in forecasting models, planning processes, and system utilization.
 </li>
 </ul>
 
 
 Continuous Improvement &amp; Systems
 
 
 <ul>
 <li>
 Support digital transformation and process automation in demand and supply planning functions.
 </li>
 <li>
 Leverage analytical tools such as Power BI and SAP to enhance decision-making and visibility across the supply chain.
 </li>
 <li>
 Identify opportunities for process standardization and efficiency improvement in planning and inventory control.
 </li>
 </ul>
 
 
 People &amp; Capability
 
 
 <ul>
 <li>
 Train and coach planning team members on demand forecasting, planning systems, and S&amp;OP methodologies.
 </li>
 <li>
 Collaborate with HR and functional heads to identify skill gaps and implement upskilling programs for planners and schedulers.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business Administration, Industrial Engineering, or related field.
 </li>
 <li>
 8&ndash;12 years of experience in Demand Planning, Supply Planning, or S&amp;OP within the FMCG or manufacturing sector.
 </li>
 <li>
 Strong knowledge of SAP (preferably S4/HANA), advanced Excel, and forecasting tools.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Strong cross-functional communication and facilitation ability.
 </li>
 <li>
 Solid understanding of production, inventory, and logistics processes.
 </li>
 <li>
 Proficiency in MS Office, Power BI, and planning systems.
 </li>
 <li>
 Project management and process improvement mindset.
 </li>
 <li>
 Ability to manage multiple priorities and work under tight timelines.
 </li>
 </ul>
 
 
</div>

Sales & Operations Planning (S&OP) Manager

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

Astra Tech

Role Summary The SME Operations role will be responsible for managing the complete loan lifecycle from disbursement to repayment ensuring operational accuracy, compliance, and efficiency. This role is critical in driving portfolio performance, maintaining healthy credit operations, and ensuring alignment with internal policies and regulatory standards.ResponsibilitiesOversee end-to-end loan disbursement processes, ensuring accuracy and adherence to turnaround times (TATs).Monitor loan utilization rates, repayment schedules, and non-performing loan (NPL) ratios.Lead and execute collections strategies, coordinating between internal teams and third-party agencies.Collaborate with Finance to ensure proper loan accounting, including reconciliations, ledger entries, provisioning, and reporting.Deliver management dashboards on portfolio performance, bad debt ratios, and NPL trends.Ensure full compliance with CBUAE regulations, AML/CFT guidelines, and audit requirements.Requirements3 5 years of experience in credit operations, loan servicing, or SME lending.Strong understanding of reconciliation, ledger accounting, and credit monitoring.Proven experience in collections management and handling distressed loans.Familiarity with regulatory frameworks and reporting standards in the UAE financial ecosystem.Excellent analytical, problem-solving, and stakeholder management skills.Ability to operate effectively in a fast-paced fintech or financial services environment.

SME Operations

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