service operations manager

F1rst Motors

<div>
 
 F1rst Motors is Dubai&rsquo;s most exclusive destination for hypercars, supercars, luxury vehicles, and bespoke automotive experiences. Known for our commitment to precision, performance, and unparalleled client service, we set the benchmark in the luxury automotive industry. Our Service Station is a high-performance environment built to deliver world-class technical excellence, rapid turnaround, and a premium customer experience for elite clientele.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Service Station Manager oversees and manages the full operations of the F1rst Motors Service Station, ensuring exceptional maintenance and repair quality, client satisfaction, and operational discipline. The role requires deep technical expertise, strong leadership, and the ability to deliver service excellence aligned with luxury automotive standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Service Operations &amp; Workflow Management
 
 
 <ul>
 <li>
 Lead daily service station operations to ensure efficiency, accuracy, and timely vehicle delivery.
 </li>
 <li>
 Allocate tasks to technicians, mechanics, detailers, and coordinators based on expertise and workload.
 </li>
 <li>
 Review job cards, diagnose workflow challenges, and eliminate delays.
 </li>
 <li>
 Ensure proper use and maintenance of workshop tools, machinery, and diagnostic systems.
 </li>
 <li>
 Uphold safety, operational guidelines, and quality standards at all times.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Relationship Management
 
 
 <ul>
 <li>
 Ensure every client receives a premium, personalized, and transparent service experience.
 </li>
 <li>
 Manage escalated customer concerns and provide professional communication and timely updates.
 </li>
 <li>
 Support Sales and After-Sales teams with pre-delivery inspections and post-service follow-ups.
 </li>
 <li>
 Build trusted long-term relationships with VIP and repeat clients.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Supervise, coach, and mentor service technicians, mechanics, and admin staff.
 </li>
 <li>
 Conduct skills assessments, performance reviews, and continuous training sessions.
 </li>
 <li>
 Maintain a disciplined, safety-conscious, and results-driven workshop culture.
 </li>
 <li>
 Ensure staff adherence to grooming standards and professionalism expected at F1rst Motors.
 </li>
 </ul>
 
 
 4. Quality Control &amp; Technical Oversight
 
 
 <ul>
 <li>
 Review and approve major repairs, diagnostics, and technical procedures.
 </li>
 <li>
 Conduct random quality checks on completed job cards.
 </li>
 <li>
 Maintain accurate documentation, service history logs, and compliance records.
 </li>
 <li>
 Ensure all work meets F1rst Motors&rsquo; premium quality benchmark.
 </li>
 </ul>
 
 
 5. Parts, Inventory &amp; Vendor Coordination
 
 
 <ul>
 <li>
 Oversee workshop inventory including spare parts, oils, consumables, and tools.
 </li>
 <li>
 Coordinate with procurement and vendor partners for timely availability of specialized components.
 </li>
 <li>
 Ensure proper documentation and controlled issuance of all parts.
 </li>
 <li>
 Identify, evaluate, and maintain relationships with trusted external service partners.
 </li>
 </ul>
 
 
 6. Financial &amp; Administrative Management
 
 
 <ul>
 <li>
 Prepare and analyse daily, weekly, and monthly service operational reports.
 </li>
 <li>
 Monitor service expenses, labour efficiency, profitability, and cost control.
 </li>
 <li>
 Review job estimates, service invoices, and warranty claims for accuracy.
 </li>
 <li>
 Support strategic planning relating to service capacity, resource optimization, and revenue enhancement.
 </li>
 </ul>
 
 
 7. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Enforce all safety procedures and regulatory requirements within the workshop.
 </li>
 <li>
 Conduct routine inspections and take corrective measures to mitigate risks.
 </li>
 <li>
 Ensure proper workshop hygiene, equipment servicing, and waste management procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Automotive Engineering, Mechanical Engineering, or a related field.
 </li>
 <li>
 
 Minimum 10+ years of experience
 
 in automotive workshop/service center management.
 </li>
 <li>
 Proven experience working with
 
 luxury, performance, and exotic vehicles
 
 (e.g., Lamborghini, Ferrari, McLaren, Rolls-Royce, etc.).
 </li>
 <li>
 Strong leadership skills with the ability to manage and develop large technical teams.
 </li>
 <li>
 Excellent communication and problem-solving capabilities.
 </li>
 </ul>
 
 
</div>

Service Station Manager

ClairvoyantUAE

QUALIFICATIONS:<ul><li>MALE</li><li>Any Nationality</li><li>2-5 years experience in the same field</li><li>UAE Driver's License</li><li>Cancelled visa</li></ul>RESPONSIBILITIES:<ul><li>Staff and contractor management: Supervise, schedule, train, and evaluate the performance of cleaning staff, janitors, and other service providers.</li><li>Service quality and standards: Ensure high standards of cleanliness, hygiene, and other soft services are maintained to meet client expectations and comply with regulations.</li><li>Operations and scheduling: Coordinate and oversee daily soft service operations, including managing work schedules, resource allocation, and ensuring efficient use of supplies.</li><li>Health, safety, and compliance: Ensure all soft service activities comply with health, safety, and environmental regulations and conduct regular inspections.</li><li>Client relations: Act as a liaison with clients to understand their needs, address complaints, and resolve service-related issues promptly.</li><li>Reporting and administration: Maintain accurate records of service activities, performance metrics, and incidents.</li><li>Inventory and budget management: Monitor inventory for cleaning supplies and equipment, manage operational budgets, and control costs.</li><li>Continuous improvement: Identify areas for improvement in service delivery and implement corrective actions as needed.</li></ul>Job Type: Full-timeWork Location: In person

SOFT SERVICE SUPERVISOR FACILITY MANAGEMENT COMPANY

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Customer Service Manager

DXC Technology

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

SEVEN SEAS HOTEL L L C

Job Title: Manager The Manager &ndash; AutoX Operations is responsible for overseeing the overall business operations, strategic growth, and performance of the AutoX company. This role requires strong expertise in the automobile industry, including vehicle sales, service operations, workshop management, customer relations, team leadership, and financial performance. The Manager will ensure smooth day-to-day operations while driving revenue growth, operational efficiency, and high levels of customer satisfaction.Key Responsibilities<ul><li>Oversee and manage daily AutoX operations, including vehicle sales, service center activities, and workshop functions.</li><li>Lead, supervise, and motivate cross-functional teams, including sales executives, service advisors, technicians, and administrative staff.</li><li>Develop and implement effective business strategies to increase revenue, profitability, market share, and brand presence.</li><li>Ensure exceptional customer service standards and professionally handle escalated customer complaints and issues.</li><li>Monitor and control vehicle inventory, spare parts, tools, and equipment to maintain optimal stock levels and reduce operational downtime.</li><li>Coordinate and maintain strong relationships with suppliers, dealers, manufacturers, and automotive partners.</li><li>Prepare and review budgets, forecasts, KPIs, and operational performance reports for senior management.</li><li>Ensure compliance with company policies, safety procedures, quality standards, and local automotive regulations.</li><li>Conduct staff training, performance appraisals, coaching, and disciplinary actions in line with company policies.</li><li>Analyze market trends, competitor activity, and customer feedback to continuously improve services and business performance.</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Automobile Engineering, or a related field.</li><li>Minimum 5&ndash;8 years of experience in the automobile industry, with at least 2&ndash;3 years in a managerial role (UAE experience preferred).</li><li>Strong understanding of automobile sales processes, service operations, and workshop management.</li><li>Proven leadership, decision-making, and problem-solving abilities.</li><li>Excellent communication, negotiation, and customer relationship management skills.</li><li>Demonstrated ability to manage budgets, operational KPIs, and business targets.</li><li>Proficient in MS Office applications and automobile management systems (DMS/ERP).</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management</li><li>Business development and strategic planning</li><li>Customer service excellence</li><li>Operational efficiency and cost control</li><li>Vendor and supplier management</li><li>Analytical thinking and reporting skills</li></ul>Working Conditions<ul><li>Full-time position</li><li>May require extended or flexible working hours based on operational requirements</li><li>On-site management of AutoX operations</li></ul>Job Types: Full-time, Permanent

Manager

VaporVM

<div><div><div>Date Posted:</div>
24 December, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>NOC &amp; Call Center Manager

Position Summary

The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.

Core Responsibilities
<ul><li>Manage NOC operations (infrastructure, network, cloud monitoring) and Call Center operations(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>

Required Experience
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>

Skills
<ul><li>Strong command of ITIL, ISO 20000 for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>

Certifications
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>

Key Deliverables
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>

KPIs
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>

Reporting

Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</div></div>

NOC & Call Center

Keeta

1. Conduct service experience data attribution analysis using core KPIs such as customer complaint rate, customer satisfaction, and rider on-time service rate.2. Interface with the customer service team to collect and analyze satisfaction scores, rider complaints, and negative review rates, uncovering key impact drivers.3. Perform multidimensional data monitoring and root-cause analysis based on rider delivery on-time rate, overtime rate, order-push completion rate, and refusal rate; produce focused analytical reports.4. Monitor and analyze rider compliance, fraud, and platform-policy violation behaviors, generating specialized reports.5. Design a rider tiering model and develop corresponding graduated control strategies.6. Regularly evaluate the effectiveness of strategies and drive cross-departmental collaboration to implement and continuously optimize processes.7. Deliver visual dashboards and decision-support tools; advocate for project execution and resource investment.

Service Experience Management

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