service specialist

SELCO Community Credit Union

<div><div><div><div><div>Employment Type:
</div><div><b>Regular</b></div>
</div><div><div>Employment Status:
</div><div><b>Full-time with benefits</b></div>
</div><div><div>Job Category:
</div><div><b>Branch</b></div>
</div><div><div>Average weekly hours:
</div><div><b>37-40</b></div>
</div><div><div>FLSA Type:
</div><div><b>Non-Exempt</b></div>
</div><div><div>Required Schedule Availability:
</div><div><b>Mon - Fri: Between the hours of 8am and 6:30pm some Sat: 9:45am-2:15pm</b></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Work Location</b></h4><p>
This position is only eligible for in-branch work arrangements.</p><h4 class="jobSectionHeader"><b>
Compensation</b></h4><ul><li><b>
Base Salary</b>:<ul><li>
The full salary range for the Member Service Specialist position is $22.60 to $32.20 per hour, with new hires generally starting between $25.80 to $27.35 per hour, based on relevant knowledge, skills, education, and experience.</li><li><b>
Spanish-language differential</b>: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.</li></ul></li><li><b>
Incentives</b>: This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product/service.</li><li><b>
Annual Incentive</b>: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year&rsquo;s strategic business goals. This incentive is calculated using the team member&rsquo;s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).</li></ul><h4 class="jobSectionHeader"><b>
Benefits</b></h4><p>
Our team&rsquo;s well-being is a priority, and we&rsquo;re proud to offer a comprehensive and holistic benefits package for team members and their families.</p><ul><li>
Medical, dental, vision, long-term disability, and life insurance</li><li>
401(k) retirement plan (with guaranteed employer contributions)</li><li>
Paid time off for personal and volunteer hours, as well as 10 paid holidays per year</li><li>
Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
Position Overview</b></h4><p>
The Member Service Specialist provides an exceptional service experience for SELCO Community Credit Union&rsquo;s members, team members, and guests.</p><h4 class="jobSectionHeader"><b>
SELCO Core Essential Functions</b></h4><ul><li>
Demonstrate adaptability and leadership skills, and uphold SELCO&rsquo;s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.</li><li>
Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.</li><li>
Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.</li><li>
Consistently achieve individual performance goals and contribute to department and organizational objectives.</li><li>
Represent SELCO with a high level of integrity and professionalism.</li><li>
Adapt to and support change to accomplish SELCO&rsquo;s goals and objectives.</li><li>
Actively participate in and/or lead required meetings and trainings.</li><li>
Perform other duties as assigned.</li></ul><h4 class="jobSectionHeader"><b>
Position-specific Essential Functions</b></h4><ul><li>
Provide member service and perform duties with a very high level of accuracy and efficiency to elevate the member service experience, minimize the need to redirect members to others, and help guide them when redirecting is needed while maintaining alignment with service expectations, instructions, policies and procedures including:<ul><li>
a. Build and develop member relationships by asking open-ended questions and identifying member needs.</li><li>
b. Routine teller services i.e., counting and documenting cash, posting transactions, etc.</li><li>
c. Complex teller services i.e., GL entries, vault balancing, etc.</li><li>
d. Basic member service i.e., processing ACH, card, wire, and account change requests.</li><li>
e. Complex member services i.e., account opening, research, and problem resolution.</li><li>
f. Answer incoming calls and assist with specific inquiries.</li><li>
g. Basic loan services i.e., loan signing and disbursement.</li><li>
h. Complex loan services i.e. conduct loan interviews, gather information and documentation, submit requests to underwriting, communicate with members, coordinate signing, and follow up as needed.</li></ul></li><li>
Assist team members and other departments, as needed.</li><li>
Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.</li><li>
Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud.
</li></ul><h4 class="jobSectionHeader"><b>Skills and Abilities</b></h4><p>
The position requires:</p><ul><li>
Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.</li><li>
Ability to discover member needs to effectively cross-sell SELCO&rsquo;s products and services.</li><li>
Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).</li><li>
Basic math and cash handling skills.</li><li>
Strong computer and software skills, including Microsoft Office 365 applications.</li><li>
Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.</li><li>
Strong interpersonal skills with the ability to work collaboratively with others.</li><li>
Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.</li><li>
Strong problem resolution and problem prevention skills.</li><li>
Willingness and ability to receive, give, and apply coaching and feedback.</li><li>
Ability to work accurately with close attention to detail.</li><li>
Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.</li><li>
Ability to maintain confidentiality of sensitive information.</li><li>
Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.</li><li>
Ability to perform and complete tasks despite background noise and interruptions.</li></ul><h4 class="jobSectionHeader"><b>
Education and Experience</b></h4><ul><li>
High school diploma or equivalent; and</li><li>
At least one (1) year of customer service or sales experience; and</li><li>
Must maintain active federal registration with Nationwide Mortgage Licensing System; and</li><li>
Must be bondable.</li></ul><h4 class="jobSectionHeader"><b>
Physical Demands</b></h4><p>
While performing the job duties, approximately 80% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 25 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.</p><h4 class="jobSectionHeader"><b>
Interaction and Work Environment</b></h4><p>
Reports to: Branch Supervisor, Assistant Branch Manager, Branch Manager, Senior Branch Manager</p><p>
Work areas are inside in a climate-controlled environment with background noise.</p><h4 class="jobSectionHeader"><b>
Material and Equipment Used</b></h4><p>
Computer, phone, scanner, copier, fax machine, web camera, black light, calculator/ten-key, card embosser, cash dispensers/recyclers, coin machine, currency counter, drive-up equipment, security equipment, tablet, and general office supplies</p><h4 class="jobSectionHeader"><b>
Acknowledgement</b></h4><p>
I have received and reviewed a copy of the Member Service Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.</p></div></div><p></p>

Member Service Specialist

GEICO

<div>
 <strong>
  At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
  <br/>
  <br/>
 </strong>
 <strong>
  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
  <br/>
  <br/>
 </strong>
 <strong>
  When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
  <br/>
  <br/>
 </strong>
 Claims Specialist &ndash; Tampa, Florida
 <br/>
 <br/>
 Salary: $28.29 - $34.24 per hour / $57,000 - $69,000 annually
 <br/>
 <br/>
 Claim your career growth as a Claims Service Specialist at GEICO&rsquo;s Tampa, Florida office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!
 <br/>
 <br/>
 Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most &ndash; during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let&rsquo;s talk!
 <br/>
 <br/>
 Many associates see a base salary increase of 10% within their first year as a Claims Specialist. Top associates can see increases up to 15%!
 <br/>
 <br/>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
  </li>
  <li>
   Solid computer multitasking skills
  </li>
  <li>
   Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
  </li>
  <li>
   Ability to work comfortably and grow in a fast-paced, high-volume call center environment
  </li>
  <li>
   Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
  </li>
  <li>
   Eagerness to explore new skills and openness to different career paths
   <br/>
   <br/>
  </li>
 </ul>
 #geico300
 <br/>
 <br/>
 At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 <strong>
  The GEICO Pledge
  <br/>
  <br/>
 </strong>
 <strong>
  Great Company:
 </strong>
 At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
 <br/>
 <br/>
 We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
 <br/>
 <br/>
 <strong>
  Great Careers:
 </strong>
 We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
 <br/>
 <br/>
 <strong>
  Great Culture:
 </strong>
 We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
 <br/>
 <br/>
 As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
 <br/>
 <br/>
 <strong>
  Great Rewards:
 </strong>
 We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
 <br/>
 <br/>
 <ul>
  <li>
   Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.
  </li>
  <li>
   Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
  </li>
  <li>
   Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
  </li>
  <li>
   Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
   <br/>
   <br/>
  </li>
 </ul>
 The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
 <br/>
 <br/>
 GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
</div>


Claims Service Specialist

Future Group Language Solutions

<div>
 Job Title: Customer Service Specialist
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
  </li>
  <li>
   Assist customers with order placement and follow up on production and delivery schedules.
  </li>
  <li>
   Greet clients and visitors professionally, maintaining a positive and welcoming company image.
  </li>
  <li>
   Maintain and update the client database, ensuring accurate hard copy and electronic records.
  </li>
  <li>
   Build and maintain sustainable relationships with clients through clear, effective, and professional communication.
  </li>
  <li>
   Provide detailed product information and resolve customer inquiries efficiently and promptly.
  </li>
  <li>
   Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.
  </li>
  <li>
   Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.
  </li>
  <li>
   Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelors degree in Business Administration or a relevant field.
  </li>
  <li>
   6 months of proven experience in a customer service or related role.
  </li>
  <li>
   Excellent command of the English language, both written and spoken.
  </li>
  <li>
   Strong communication and interpersonal skills with a customer-focused mindset.
  </li>
  <li>
   Proficiency in MS Office applications.
  </li>
  <li>
   Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Conditions:
 <br/>
 <br/>
 <ul>
  <li>
   Full-Time Position
  </li>
  <li>
   Sunday to Thursday
  </li>
  <li>
   From 7:30AM - 3:30PM
   <br/>
  </li>
 </ul>
</div>


Customer Service Specialist

KUZ TECH (SMC) PVT LTD

<ul><li><b>Job Title: Customer Service Specialist &ndash; Night Shift</b></li><li><b>Location:</b> Shahrah-e-Faisal, Karachi</li><li><b>Job Type:</b> Full-time, On-site, Night Shift</li><li><b>Salary:</b> 100k to 120k</li></ul><p><b>Working Hours:</b></p><ul><li><b>Monday to Friday:</b> 3:00 AM &ndash; 11:00 AM</li><li><b>Saturday:</b> 3:00 AM &ndash; 7:00 AM</li></ul><p><b>About the Role</b></p><p>We are seeking a proactive and customer-focused <b>Customer Support Representative</b> to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li><b>Experience:</b> 2&ndash;3 years of experience in <b>customer service (preferably in e-commerce)</b></li><li>Excellent communication and interpersonal skills</li><li>Strong <b>problem-solving, decision-making, and multitasking skills</b>.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with <b>CRM tools, ticketing systems, or customer service software</b> is a plus.</li></ul><p>Send your CV to <b>hiring@kuz.com.au</b> with the subject line <b>&ldquo;Customer Service Specialist&rdquo;</b></p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul><p>Work Location: In person</p>

Saint Francis Healthcare System

<div></div><div><div>Current Saint Francis Colleagues - Please click <div>HERE</div> to login and apply.</div><div></div><div>
JOB SUMMARY</div><div></div>
The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.<div></div><div>
JOB DETAILS AND REQUIREMENTS</div><div></div><div>
Type: Full Time (80 hours per 2 week pay period, with benefits)</div><div>
Typical Hours for This Position: Monday-Friday 8:00am-4:30pm</div><div>
Remote or hybrid opportunities available upon completion of successful training</div><div></div><div>
Education:</div><div>
- High School Diploma or equivalent- required</div><div>
- Accounting courses or training- preferred</div><div></div><div>
Certification &amp; Licensures:</div><div>
N/A</div><div></div><div>
Experience:</div><div>
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience- preferred</div><div></div><div>
Saint Francis Healthcare System is committed to a compensation philosophy that aligns to the fiftieth percentile of the marketplace, while also crediting applicable and/or relevant work experience when computing compensation offers for selected candidates. Internal equity is factored into all offers presented to candidates.</div><div></div><div>
Minimum hourly rate: $15.00/hour</div><div></div><div>
A relevant and up to date general benefits description may be found on our website:</div><div><div>
https://www.sfmc.net/careers/benefits/</div></div><div></div><div>
ADDITIONAL INFORMATION</div><div>
Why Work at Saint Francis?</div><div>
Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region&rsquo;s leading healthcare system&mdash;recognized nationally for exceptional quality, safety, and patient experience.</div><div></div><div>
Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis&mdash;it&rsquo;s a powerful economic anchor for the communities it serves.</div><div></div><div>
You&rsquo;ll find more than 50 specialties, the region&rsquo;s only Level III Emergency and Trauma Center, and southeast Missouri&rsquo;s first Level III NICU. The system&rsquo;s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area&rsquo;s primary care providers.</div><div></div><div><br>
A Mission That Matters</div><div>
At Saint Francis, you&rsquo;re not just doing a job - you&rsquo;re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.</div><div></div><div>
Mission</div><div>
To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.</div><div></div><div>
Vision</div><div>
To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.</div><div></div><div><br>
Values You Can Feel Every Day</div><ul><li><div>
Integrity: Doing what&rsquo;s right, even when no one is watching</div></li><li><div>
Stewardship: Managing resources wisely for the future</div></li><li><div>
Faith: Believing in a purpose greater than ourselves</div></li><li><div>
Hope: Lifting up those who feel discouraged</div></li><li><div>
Joy: Serving others with a grateful, happy heart</div></li><li><div>
Compassion: Seeing others through Christ's eyes</div></li><li><div>
Excellence: Always striving to be the best</div></li><li><div>
Dignity: Respecting human life from beginning to end</div></li></ul><div></div><div><br>
If You&rsquo;re Looking to Make a True Impact&hellip;</div><div>
Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.</div><div></div><div><br>
Total Rewards</div><div>
Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.</div><div></div><ul><li><div>
Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date</div></li><li><div>
Saint Francis Medical Services Discount</div></li><li><div>
Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility</div></li><li><div>
Retirement benefits including SFHS immediate matching</div></li><li><div>
Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation</div></li><li><div>
Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access</div></li></ul><div></div><div><br>
To learn more about our Total Rewards package and eligibility, visit <div>www.sfmc.net/careers/benefits/</div>.</div><div></div><div><br>
Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div><div></div><div><br>
In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at careers@sfmc.net.</div></div>

Emdad for Projects Management

<div>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 SmartPlus is seeking a dedicated
 <strong>
  Customer Service Specialist
 </strong>
 to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
  </li>
  <li>
   Provide accurate product information, support with order processing, and resolve customer issues effectively.
  </li>
  <li>
   Maintain strong product knowledge to guide customers and enhance their overall experience.
  </li>
  <li>
   Accurately document customer interactions, feedback, and cases in the CRM system.
  </li>
  <li>
   Collaborate with internal teams to ensure timely issue resolution and customer updates.
  </li>
  <li>
   Proactively identify opportunities for process improvements to elevate service quality.
  </li>
  <li>
   Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or Technical Diploma (minimum).
  </li>
  <li>
   Previous experience in customer service or a related field is preferred.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Ability to multitask and work in a fast-paced environment.
  </li>
  <li>
   Familiarity with CRM systems is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or Technical Diploma (minimum).
  </li>
  <li>
   Previous experience in customer service or a related field is preferred.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Ability to multitask and work in a fast-paced environment.
  </li>
  <li>
   Familiarity with CRM systems is a plus
  </li>
 </ul>
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Qureos

<p><strong>Job Overview :</strong><br /><br />We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism.<br /><br /><strong>Key Responsibilities :</strong><br /><br />• Conduct daily confirmation calls for new orders to ensure accuracy and completeness.<br />• Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback.<br />• Handle VIP customers with priority, professionalism, and personalized service.<br />• Receive and manage customer complaints and inquiries across all communication channels.<br />• Resolve customer issues promptly and coordinate with internal teams when required.<br />• Track and update the status of customer cases until full resolution is achieved.<br />• Prepare daily and weekly reports on customer feedback, complaints, and recurring issues.<br />• Maintain accurate records of customer interactions, cases, and resolutions.<br />• Provide insights and suggestions to improve customer experience and retention.<br />• Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment.<br />• Ensure a high level of customer satisfaction through clear communication and proactive support.<br /><br /><strong>Requirements :</strong><br /><br />• Previous experience in customer service or call center roles is preferred.<br />• Strong communication and problem-solving skills.<br />• Ability to handle difficult situations and customers professionally.<br />• Excellent organizational skills and attention to detail.<br />• Ability to prepare structured reports and maintain accurate records.<br />• Comfortable using CRM systems, spreadsheets, and communication tools.<br />• Professional tone, positive attitude, and customer-focused mindset.<br />• Ability to work under pressure and manage multiple cases simultaneously</p>

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