service specialist

Soprema

Customer Service SpecialistThe Customer Service Specialist (CSS) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.This position is responsible for the management of various customer requirements, to ensure that all clients, both internal and external, are fully satisfied and given impeccable service (from reception of their order to delivery). He or she must be sensitive to the needs of our customers at all times, and perform with the utmost professionalism.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Essential Functions and Responsibilities:&middot; Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution&middot; Accurate and efficient data entry&middot; Manage large volume of customer calls&middot; Provide prompt response times to all customer requests in accordance with our order management policy&middot; Assist Sales Representatives and Regional Managers in satisfying customer needs&middot; Maintain broad knowledge of all company goals, products and services&middot; Report any situation requiring improvement to their Manager&middot; Other responsibilities as determined by the Customer Service ManagerMinimum Qualifications:&middot; Ability to multi-task, prioritize and manage time effectively&middot; Excellent organizational skills&middot; Experience with order entry using a ERP system&middot; Proficient in Microsoft Office and general computer capabilities&middot; Excellent written and verbal communication skills&middot; Associates degree or equivalent&middot; 5 years experience in customer service with a proven track recordWorking Conditions and/or Physical Demands:&middot; Prolonged periods sitting at a desk and working on a computer.&middot; Must be able to lift up to 15 pounds at times.&middot; This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.Reports to the Customer Service Team Lead.About Us - SOPREMA offers a comprehensive line of commercial roofing, waterproofing, wall protection and civil engineering solutions combining superior products and systems with decades of proven performance. Our solutions include industry-leading SBS-modified bitumen membranes, polymeric PMMA/PMA liquid-applied membranes and synthetic single ply PVC membranes. For applications as diverse as roofing, below grade waterproofing, plaza deck and balcony waterproofing, air and vapor barriers and bridge and parking structures, SOPREMA has the solution. SOPREMA&rsquo;s relentless pursuit of technological advancement, sustainability, and product quality has been known and respected around the world for over 100 years.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Shift:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>Do you have customer service experience in a manufacturing environment?</li><li>How many years of customer service experience do you have?</li><li>Do you enjoy a job with a high amount of attention to detail and accountability for accuracy?</li><li>What is your salary requirement to make a job change?</li></ul>Work Location: In person

Customer Service Specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Zameen.com

<div>
 
 
 About the Role:
 
 
 
 
 
 
 As a
 
 Customer Service Specialist
 
 , you will be responsible for selling property units, engaging with clients, understanding their requirements, and providing demonstrations while ensuring successful deal closures. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by delivering a simple and seamless process.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Understand clients&rsquo; requirements and preferences.
 </li>
 <li>
 Ensure that clients are thoroughly briefed about relevant property units.
 </li>
 <li>
 Conduct client meetings, provide demonstrations, and arrange site visits.
 </li>
 <li>
 Follow up with clients to track changes in requirements and maintain engagement.
 </li>
 <li>
 Build and maintain strong relationships with clients.
 </li>
 <li>
 Consistently work towards achieving individual sales targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Education to degree level or equivalent practical experience.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Passion for sales and customer interaction.
 </li>
 <li>
 1&ndash;3 years of experience in sales (Fresh graduates are also encouraged to apply).
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Marketing
 </li>
 <li>
 Business Development
 </li>
 <li>
 Sales
 </li>
 </ul>
 
 
</div>

Hyva

<div>
 
 About The Role
 
 
 
 The Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and
 
 
 regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction.
 
 
 Key Responsibilites
 
 
 <ul>
 <li>
 Provide customer service and conduct sales with new and existing customers via telephone;
 </li>
 <li>
 Support the dealers in regard to technical questions;
 </li>
 <li>
 Make agreements in regard to prices and delivery conditions;
 </li>
 <li>
 Create and send quotations and agreements in line with Hyva&rsquo;s price policies, ensuring proper follow up;
 </li>
 <li>
 Ensure correct administrative completions of sales orders, such as the processing in the ERP system;
 </li>
 <li>
 Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars;
 </li>
 <li>
 Monitor the delivery times and inform the customer;
 </li>
 <li>
 Maintain contact with the client, such as providing product and price information;
 </li>
 <li>
 Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions;
 </li>
 <li>
 Perform commercial activities focused on sales to attract new customers;
 </li>
 <li>
 Maintain contact with the customers;
 </li>
 <li>
 Analyze external market and competition;
 </li>
 <li>
 Work in conjunction with Finance department in regard to late payments and delivery stoppage.
 
 
 </li>
 </ul>
 Role Requirements
 
 
 <ul>
 <li>
 Very good command of English language (both spoken and written)
 </li>
 <li>
 Excellent verbal and written skills with a consultative sales approach.
 </li>
 <li>
 Basic understanding of technology or strong interest in learning.
 </li>
 <li>
 BA degree in business related field will be an asset
 
 
 </li>
 </ul>
 
 Your Location:
 
 
 
 Dubai
 
 
 
 Diversity, Equity &amp; Inclusion (DEI)
 
 
 
 We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
 
 
 
 
 
 
 Join us and be part of a team where everyone belongs!
 
 
</div>

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We&rsquo;re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you&rsquo;ll make on our store, our team, and our community.</div><div></div><div> 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount up to 40%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
About the Position::
<div>
Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Guest Service Specialist, you will be the store&rsquo;s front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.</div>
What You'll Do::
<ul><li>Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
</li><li>Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.</li><li>
Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
</li><li>Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.</li><li>
Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.</li><li>
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
</li><li>Assist in managing the department, inventories, and team for effective minimization of product loss.</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you&rsquo;ll need:</div><ul><li>
2+ years of experience in retail, grocery, restaurant, or hospitality operations.</li><li>
Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.</li><li>
Must be at least 18 years of age.</li></ul><div>
Preferred Qualifications:</div><ul><li>
High school diploma or equivalent.</li><li>
Retail, culinary, and/or grocery experience.</li><li>
Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.</li></ul><div>
Physical and Work Conditions:</div><ul><li>
Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.</li><li>
Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.</li><li>
Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).</li><li>
Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Guest Service Specialist

Soracom

<div>About Soracom
At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.
With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.
The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.
About the Role
You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.
As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.
Key Responsibilities<ul><li>
Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.</li><li>
Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.</li><li>
Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.</li><li>
Invoice &amp; Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.</li><li>
Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.</li><li>
Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.</li><li>
You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.</li></ul>
Who You Are<ul><li>
You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results.</li><li>
You can rapidly create connected trust at all levels of the customer organization by sharing everything you can.</li><li>
You love continuously learning about Soracom's products, services, and applications for both you and your customers.</li><li>
You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills.</li><li>
You thrive in a fast-paced environment with quick decision-making.</li><li>
You love to share your passion with others and exhibit good judgment when helping out customers.</li><li>
You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world.</li><li>
You&rsquo;re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work.</li></ul> 

Requirements 
 
Key Requirements<ul><li>
2-4 years of customer service or account management experience.</li><li>
Strong verbal and written communication skills.</li><li>
Proficiency with invoicing tools and shipping logistics platforms is a plus.</li><li>
Ability to work independently in a remote environment.</li><li>
Familiarity with order fulfillment and logistics processes is a plus.</li><li>
You have extensive experience working with Salesforce and Slack</li><li>
Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams.</li></ul>
Bonus Points If&hellip;<ul><li>
You also speak Spanish</li><li>
You have worked with partners before as part of the sales cycle</li></ul>
Location
Fully remote work, based in the US Mountain or Central time zones. 
Benefits 
<ul><li>
Remote-first work environment for employees based in the United States</li></ul><ul><li>
Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration</li><li>
Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work</li><li>
Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges</li><li>
Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure</li><li>
Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan</li><li>
Comprehensive health benefits including medical, dental, and vision coverage</li><li>
Retirement benefits, including a 401(k) plan and company match</li><li>
Life insurance, including basic, voluntary, and AD&amp;D coverage</li><li>
Paid time off, including vacation, sick leave, volunteer time and company-observed holidays</li><li>
Family-friendly benefits, including maternity, paternity, and parental leave</li><li>
Short-term and long-term disability benefits</li><li>
Employee stock option program</li></ul></div>

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

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