service specialist

SPS PoolCare

<div>Description:

Job Summary:
The Filter Specialist will clean and maintain pool filters at client&rsquo;s homes and associated facilities for the company.
Supervisory Responsibilities:<ul><li>
None.</li></ul>
Duties/Responsibilities:<ul><li>
Cleans and maintains pool filters for clients and associated facilities for the company.</li><li>
Manually cleans pool filters at client&rsquo;s homes based on assigned cleaning schedule.</li><li>
Cleaning may involve backwashing, dismantling and deep cleaning of filters.</li><li>
Completes and maintains daily logs per branch requirements.
</li><li>Resolves client or customer problems.</li><li>
Performs other related duties as assigned.</li></ul>
Requirements:

Required Skills/Abilities:<ul><li>
Excellent interpersonal and customer service skills.</li><li>
Extensive understanding of swimming pool filters.</li><li>
Mechanical and manual labor skills related to aquatic facilities and equipment.</li><li>
Math skills to calculate chemical additives and ratios.</li><li>
Proficient with Microsoft Office Suite or related software to maintain logs and records.</li></ul>
Education and Experience:<ul><li>
High school diploma or equivalent required.
</li><li>One year of related experience required.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift up to 50 pounds at a time.</li><li>
Must have adequate sight and hearing to properly interpret water analysis, equipment readings, and complete recordkeeping.</li><li>
Physically able to perform all aspects of cleaning filters.</li></ul></div>

Filter Service Specialist

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

Layka Recruitment

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks: <ul> <li>Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.</li><li>Effective monitoring to ensure deliveries are completed within the agreed timelines.</li><li>Pro-active problem solving with customers and colleagues when issues arise.</li><li>Resolve Credit Management Queries where necessary.</li><li>General Day to Day administrative duties.</li></ul> Duties: <ul> <li>Provision of PODs to meet customer requirements where necessary.</li><li>Provide KPI and reports both externally and internally where required</li><li>Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.</li><li>Ensure that all Delivery and Collection consignments are conforming to correct information.</li><li>Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.</li><li>Updating / Verifying the Order Management System with customer booking details.</li></ul> Skills: <ul> <li>Knowledge of the freight transport industry</li><li>Be Customer focused with dedication in your service delivery to meet Customer needs.</li><li>Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.</li><li>Be reliable with the ability to multitask and have strong problem-solving skills.</li><li>Strong attention to detail, accuracy and numeracy.</li><li>Excellent IT skills with the ability to learn new systems quickly as required.</li><li>Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner</li></ul>

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A leading luxury fashion retail group in Egypt, managing exclusive international brands and multi-brand boutiques that cater to men, women, and children. The company represents top global names and is known for its premium shopping experience and strong presence in Cairo&rsquo;s most exclusive retail areas.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Customer Service Specialist will be responsible for managing and enhancing client relationships, ensuring a superior customer experience across all touchpoints. The role involves handling customer inquiries, managing loyalty programs, and supporting both retail and online operations to maintain the brand&rsquo;s excellence in service quality.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead client engagement strategies to strengthen customer retention and satisfaction.
 </li>
 <li>
 Oversee customer communications and manage loyalty program activations.
 </li>
 <li>
 Collaborate with retail, marketing, and operations teams to ensure seamless customer journeys.
 </li>
 <li>
 Handle escalated customer cases with professionalism and empathy.
 </li>
 <li>
 Maintain strong relationships with VIP clients and deliver personalized shopping experiences.
 </li>
 <li>
 Collect and analyze customer feedback to support service improvements.
 </li>
 <li>
 Ensure service standards align with the brand&rsquo;s luxury positioning.
 </li>
 <li>
 Support the sales and marketing teams in client outreach and event coordination.
 </li>
 <li>
 Monitor customer inquiries across all channels to ensure timely responses.
 </li>
 <li>
 Contribute to initiatives that enhance customer loyalty and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in customer service or client relations, preferably within the retail or luxury fashion industry.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 High emotional intelligence and customer-oriented mindset.
 </li>
 <li>
 Professional demeanor and problem-solving attitude.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Excellent command of English (spoken and written).
 </li>
 <li>
 Ability to handle multiple client interactions with discretion and care.
 </li>
 <li>
 Strong organizational and follow-up skills.
 </li>
 <li>
 Commitment to delivering premium customer experiences.
 </li>
 </ul>
 
 
</div>

Stellar Hunters

<div>
 
 
 About the Company
 
 
 
 Our client is an innovative fintech venture dedicated to simplifying stock analysis for beginners through a cutting-edge digital platform. With a mission to make investing accessible and understandable, the company is building user-friendly financial tools that empower individuals to make confident trading decisions. The team is composed of passionate professionals working across technology, finance, and customer experience &mdash; all driven by the vision to redefine how people interact with financial data.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Customer Service Specialist
 
 who will be the voice of our users and the bridge between customers and the product team. The ideal candidate is proactive, empathetic, and detail-oriented, with strong communication skills in both Arabic and English.
 
 
 This role is pivotal in ensuring a smooth and satisfying experience for platform users by managing support inquiries, collecting and categorizing feedback, and generating insights that guide product improvement.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for user inquiries via chat, email, or in-app support.
 </li>
 <li>
 Provide prompt, clear, and empathetic assistance to users.
 </li>
 <li>
 Categorize user feedback (bugs, feature requests, UX issues, suggestions) and document them in internal tools (Notion / Trello / Jira).
 </li>
 <li>
 Generate weekly feedback reports highlighting trends and key insights for the product and engineering teams.
 </li>
 <li>
 Participate in User Acceptance Testing (UAT) for new releases and confirm issue resolution with users.
 </li>
 <li>
 Develop and maintain FAQs, canned replies, and user guides to enhance self-service capabilities.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Customer Service, Customer Support, or other user-facing roles.
 </li>
 <li>
 Excellent written and spoken communication in
 
 Arabic and English
 
 .
 </li>
 <li>
 Strong organizational skills and the ability to multitask effectively.
 </li>
 <li>
 Familiarity with CRM or ticketing systems (e.g., Zendesk, Jira, Notion, Trello).
 </li>
 <li>
 Basic understanding of UX and user-centric problem solving.
 </li>
 <li>
 Tech-savvy with a passion for fintech or SaaS platforms.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Medical Insurance
 
 for employee and family
 </li>
 <li>
 
 Travel Tickets
 
 for expats
 </li>
 <li>
 
 Annual Bonus
 
 </li>
 <li>
 
 Transportation Allowance
 
 </li>
 </ul>
 
 
 
 
 Join a fast-growing team that values innovation, learning, and user satisfaction &mdash; where your insights directly shape the future of the product.
 
</div>

AO.com

About The Role Shift Pattern: 37.5 hours per week working 5 out of 7 days.Contract type: Full time and permanent contract Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible. Here's What You Can Expect To Be Doing You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success. A Few Things About You We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer focused. Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills. Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude. We know we work better when were together, so all our AOer's come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do. A Bit About Us When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things. Our Benefits We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we've got out little own "AO Perks" to help you with the little things that matter. To see all our benefits and perks, visit our AO benefits page; <ul> <li>33 days holiday (including bank holidays)</li><li>Chance to win free tickets ever month at the AO arena</li><li>Subsidised gym membership</li><li>At least 5% pension contribution</li><li>Health cover with standard package but options to upgrade</li></ul>

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

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