service supervisor

MCC Management

<div>SUMMARY: McC Management is growing, and we are in search of a Service Supervisor to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. A Service Supervisor performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meets the owner and company standards for cleanliness, appearance, safety, and overall functionality.
JOB TITLE: Service Supervisor
DEPARTMENT: Onsite
REPORTS TO: Community Manager
DUTIES AND RESPONSIBILITIES:<ul><li>
Perform preventative, routine, and scheduled maintenance, along with small equipment maintenance tasks and projects.</li><li>
Completes assigned work orders generated from resident requests for service, as well as maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, ownership expectations, safety standards, and code requirements.</li><li>
Completes the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a &ldquo;punch&rdquo; list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.</li><li>
Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property&rsquo;s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the manager about re-ordering needs.</li><li>
Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and flooring repair.</li><li>
Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.</li><li>
Knowledge of Fair Housing Guidelines, WISHA, job safety principles and working within a team environment.</li><li>
Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.</li><li>
Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.</li><li>
Promote customer satisfaction by always maintaining the highest standards of interactions, courteously and professionally, with current and potential residents.</li><li>
Lead, develop, train and mentor a team/team member of above responsibilities.</li><li>
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>
Performs other related duties as assigned by management.</li></ul>
This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.
COMPETENCIES:<ul><li>
Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.</li><li>
Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li><li>
Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li><li>
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>
Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li><li>
Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.</li><li>
Leadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.</li><li>
Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.</li><li>
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.</li><li>
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>
Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li><li>
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.</li></ul>
WORKING CONDITIOND: Work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).
PHYSICAL DEMANDS:<ul><li>
Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.</li><li>
Must be able to work inside and outside in all weather conditions.</li><li>
Must be able to push, pull, lift, carry, or maneuver weights of up to thirty-five (35) pounds independently and fifty-five (55) pounds with assistance.</li><li>
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.</li><li>
Must be able to work a flexible work schedule, which includes taking &ldquo;call&rdquo; during evenings, weekends, and holidays.</li><li>
Must be able to read technical information, and/or use a keyboard, computer, and iPad.</li></ul>
Must maintain a valid driver&rsquo;s license, clean driving record and current auto insurance is required.
Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment.
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.
In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Benefits Offered for Full-time Employees:<ul><li>
Medical, Dental, Vision, and My Life Advisors</li><li>
(HSA) Health Care Spending Account options</li><li>
401(k) Options</li><li>
Short-term &amp; Long-term Disability</li><li>
Housing Discount (eligibility required)</li><li>
Paid Time Off: Time off benefits include vacation, holidays, personal days, birthday, and sick time.</li><li>
Educational Assistance Programs (eligibility required)</li><li>
Invest in our associates to help them become the best version of themselves!</li></ul>
McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons: race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</div>

Service Supervisor

Al Masaood

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 as a Service Supervisor in Diesel Power Generation field , the person will be required to lead and support any service optimization projects, workshop job planning and co-ordination of jobs, data collection &amp; analysis, strategy implementation and execute tasks as per management directives.
 
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Carry out the assigned work independently on MTU and Volvo Penta products at sites and in the workshop
 </li>
 <li>
 Perform servicing and function tests on the MTU and Volvo Penta products at sites and carry out repair maintenance and adjustment as required. Conduct acceptance test upon completion of work
 </li>
 <li>
 Lead a team on any repair/assemble parts list quotation of MTU and Volvo Penta products either inhouse of at field service as and/ if required.
 </li>
 <li>
 Check installation of MTU products, setting to work and commission MTU products together with customer representatives according to MTU standard and policies.
 </li>
 <li>
 Provide status of work in progress and prepare travel report / service report upon completion of work (final report) or after return from an assignment that is not completed and to be continued in later time and maintain the service record (intermediate status report)
 </li>
 <li>
 Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing the clarification
 </li>
 <li>
 Assist in ensuring quality control and order in work process in workshop and field regarding time management, attire of service staff and communication with customer (representatives). Upkeep the cleanliness of workplace inhouse and on site.
 </li>
 <li>
 Ensure HSE standards are executed in workshop and on-site of our company as well as additional regulations as required by customers
 </li>
 <li>
 Help/guide your team members if additional requirement like CICPA or other gate passes are required for a work that is under your responsibility.
 </li>
 <li>
 Ensure jobs are completed in time and on budget
 </li>
 <li>
 Ensure accurate timekeeping on jobs.
 </li>
 <li>
 Ensure detailed job reports are completed by the technicians and checked for accuracy. Reports to be complete no later than 5 working day after job completion.
 </li>
 <li>
 Ensure parts returns check and evaluated for core or warranty are completed according to OEM specifications. This is to ensure full core credits are received from OEMs. If parts are not suitable for core returns or warranties then they should be scrapped.
 </li>
 </ul>
 
 
 
 
 Job Support on:
 
 <ul>
 <li>
 Diagnostics
 </li>
 <li>
 Dismantling of Engine Components
 </li>
 <li>
 Inspection &amp; assess reusability of Parts
 </li>
 <li>
 Parts list and costing
 </li>
 <li>
 Cost &amp; repair time management
 </li>
 <li>
 Prepare quotations, Secure jobs and assembly
 </li>
 <li>
 Ensure quality and prepare assembly, repair processes.
 </li>
 <li>
 Testing of engine or full test on site
 </li>
 <li>
 Job closing request, Inventory in WIP Closing
 </li>
 <li>
 Any other duties assigned by the Manager
 </li>
 </ul>
 
 
 
 
 **Disclaimer**
 
 
 We expect an overwhelming response both in terms of volumes and caliber of candidates. Whilst we may not be able to respond to you personally, rest assured, your profile will be reviewed and evaluated against the open position. If you have been shortlisted, you will be notified before 30th October 2025.
 
 
 We have many exciting roles details of which are available on Linkedin (follow our page) or the careers portal (https://www.masaood.com/en/careers/find-a-job/)
 
 
 
</div>

Honeywell

<div>
 
 Job Description
 
 
 
 As a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.
 
 
 As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.
 
 
 
 Responsibilities
 
 
 
 As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.
 
 
 Managing a portfolio of contracts within the location. To lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLA's and Honeywell and Customer requirements. Typical services covered are:
 
 
 BMS Controls
 
 
 Chillers
 
 
 Fire alarm and detection systems
 
 
 Security and access control systems
 
 
 Access and CCTV systems
 
 
 Experience in building services. Thorough knowledge of field service operations and financial processes.
 
 
 Supervisory knowledge with demonstrated ability to lead a team.
 
 
 Organizational Skills - The ability to prioritize tasks and deal with lots of conflicting priorities at any one time.
 
 
 Presentation Skills - The ability to present both internally and externally when required.
 
 
 Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
 
 
 Operational Analysis &ndash; The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
 
 
 Decision Making - The ability to make considered and effective decisions and take clear action to address issues.
 
 
 Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.
 
 
 Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.
 
 
 Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
 
 
 Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way.
 
 
 Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.
 
 
 Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.
 
 
 Influencing/Persuasion - The ability to gain other people&rsquo;s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.
 
 
 Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
 
 
 Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
 
 
 
 Qualifications
 
 
 
 
 You Must have
 
 
 
 <ul>
 <li>
 Minimum of 5 of proven experience in field service management or a similar role
 </li>
 <li>
 Strong technical knowledge and understanding of relevant technologies
 </li>
 <li>
 Ability to effectively manage and prioritize multiple projects and tasks
 </li>
 <li>
 Experience in driving process improvements and implementing best practices
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 
 
 </li>
 </ul>
 
 WE VALUE
 
 
 
 <ul>
 <li>
 Previous industry experience
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Demonstrated ability to influence at varying levels across the organization
 </li>
 <li>
 Demonstrated ability to operate independently
 </li>
 <li>
 Ability to use experience to appropriately apply the established standards
 </li>
 <li>
 Demonstrated ability to effective manage a team
 </li>
 <li>
 Previous customer service experience
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.
</div>

Field Service Supervisor

Tamkeen Technologies

<div>Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

<div>
 Tamkeen Technologies is seeking a skilled and dedicated
 
 Customer Service Supervisor
 
 to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and manage the customer service team to ensure high levels of performance and motivation
 </li>
 <li>
 Implement and monitor service standards and procedures to enhance customer satisfaction
 </li>
 <li>
 Train and coach team members on best practices in customer service and communication skills
 </li>
 <li>
 Resolve complex customer complaints and issues efficiently and effectively
 </li>
 <li>
 Analyze customer service metrics and provide reports to management on team performance
 </li>
 <li>
 Support ongoing improvements in service delivery by providing insights and recommendations
 </li>
 <li>
 Collaborate with other departments to ensure a seamless customer experience across all channels
 </li>
 <li>
 Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
 </li>
 <ul>
 <li>
 Average Handling Time (AHT)
 </li>
 <li>
 First Call Resolution (FCR)
 </li>
 <li>
 Service Level Agreement (SLA) adherence
 </li>
 <li>
 Customer Satisfaction (CSAT) scores
 </li>
 <li>
 Customer Dissatisfaction (DSAT) drivers
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field
 </li>
 <li>
 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
 </li>
 <li>
 Strong knowledge of customer service principles and best practices
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills
 </li>
 <li>
 Proficient in data analysis and reporting software to monitor team performance
 </li>
 <li>
 Ability to motivate and inspire team members to achieve their best work
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 <li>
 Must be a Saudi Passport holder
 </li>
 </ul>
</div>

Hines

<div>Overview:
<div>
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company&rsquo;s esteemed annual list of the World&rsquo;s Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report&rsquo;s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.</div>
Responsibilities:
<div>
As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:</div> 
<div></div><ul><li>
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, teamwork mindset</li><li>
Manage the completion of all work orders generated from resident requests</li><li>
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met</li><li>
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives</li><li>
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks</li><li>
Implement and oversee inventory control</li><li>
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency</li><li>
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance</li><li>
Prepare and manage the maintenance and capital expense budget for the property</li><li>
Participate in regional and firm-wide initiatives and assignments</li><li>
Participate in staff&rsquo;s evaluation process as needed and determined by Supervisor</li><li>
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment</li><li>
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations</li><li>
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets</li><li>
Provide staff with correct equipment, tools, and training as appropriate to the property</li><li>
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling</li><li>
Adjust and operate the fire alarm and life safety systems</li><li>
Monitor and manage building energy use and maintain energy management programs</li><li>
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues</li><li>
Ability to troubleshoot standard operations and repair problems with limited supervision</li><li>
Successful completion of all required training programs within required timeframes</li><li>
Able to analyze mathematical data related to financial and operational decisions</li></ul>
Qualifications:
<div>
Minimum Requirements include:</div> 
<div></div><ul><li>
High school diploma or equivalent from an accredited institution preferred</li><li>
Two or more years of property maintenance management or leadership experience in a related industry</li><li>
Have or obtain required city and/or government licenses or permits, i.e.:<ul><li>
The EPA certification for refrigerant recycling</li><li>
Pool &amp; Spa Operator</li></ul></li><li><ul><li>If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit</li></ul></li><li>
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances</li><li>
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations</li><li>
Proven ability to train and direct others</li><li>
Excellent written, verbal and customer service skills</li><li>
Work indoors approximately 80% of the time and outdoors approximately 20% of the time</li><li>
Use olfactory, auditory, and visual senses</li><li>
Lift 25 lbs. or more</li><li>
Climb up and down stairs and ladders</li><li>
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)</li><li>
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)</li><li>
Ability to work an on-call schedule and overtime as business needs deem appropriate</li><li>
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays</li></ul>
Closing:
<div>
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion&sup1; of assets across such property types as living, office, retail, mixed-use, logistics and life science projects &ndash; all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.</div><div></div><div> 
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.</div><div></div><div> 
Hines is proud to be named to Fast Company&rsquo;s prestigious annual list of the World&rsquo;s Most Innovative Companies for 2024. &sup1;Includes both the global Hines organization and RIA AUM as of December 31, 2023.</div><div></div><div> 
We are an equal opportunity employer and support workforce diversity.</div><div></div><div> 
No calls or emails from third parties at this time please.</div></div>

Service Supervisor - Multifamily

Dusit Thani Dubai

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Demonstrates Dusit F&amp;B standards in all interactions.
 </li>
 <li>
 Ensures that the standards of Dusit Hotels &amp; Resorts are maintained and highly implemented.
 </li>
 <li>
 Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
 </li>
 <li>
 To promote good relationship to the guests and colleagues.
 </li>
 <li>
 Control and analyzes the level on:
 </li>
 <li>
 Quality of Service
 </li>
 <li>
 Guest Satisfaction
 </li>
 <li>
 Employees Satisfaction
 </li>
 <li>
 Operating Equipment
 </li>
 <li>
 Grooming Standards
 </li>
 <li>
 Updating all colleague logs/ files.
 </li>
 <li>
 Participate in service as necessary in accordance with the restaurant needs.
 </li>
 <li>
 Ensure hotel grooming and personal appearance standards are met.
 </li>
 <li>
 Control stocks for daily use in the restaurant to ensure restaurant&rsquo;s service requirements are met.
 </li>
 <li>
 Control breakage, waste and spoilage.
 </li>
 <li>
 Ensures Safe and Healthy work environment for all the guests and the colleagues.
 </li>
 <li>
 Conduct all administrative work required.
 </li>
 <li>
 Maintaining the restaurant&rsquo;s cleanliness as well as ensuring all maintenance needs are looked after.
 </li>
 <li>
 Checks expiry dates and non-dated products on a daily basis.
 </li>
 <li>
 Schedules Guest Reservations and arranges for private function or special party.
 </li>
 <li>
 Checks opening and closing duties assigned to all colleagues.
 </li>
 <li>
 Maintains log book on day to day bases.
 </li>
 <li>
 Conduct shift briefing.
 </li>
 <li>
 Performs job related duties and special project assigned.
 </li>
 <li>
 Ensures that the restaurant maintains the high quality service standards are implemented.
 </li>
 <li>
 Performs daily checks on staffing level, quality control, maintenance, cleanliness.
 </li>
 <li>
 Establishes guest data.
 </li>
 <li>
 Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.
 </li>
 <li>
 Updates the Communication Board.
 </li>
 <li>
 Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
 </li>
 <li>
 Make sure that all open food and beverage items are dated and covered.
 </li>
 <li>
 Follows Hotel&rsquo;s telephone etiquette standards.
 </li>
 <li>
 Follows Occupational Health &amp; Safety regulations.
 </li>
 <li>
 Reports suspicious people, parcels, and behaviors to Security.
 </li>
 <li>
 Ensures adherence to Dusit&rsquo;s Code of Ethics.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant degree.
 </li>
 <li>
 Minimum of 2 years in F&amp;B experience.
 </li>
 <li>
 Good knowledge in the restaurant operation and high end service levels.
 </li>
 <li>
 Have good English communication skills both in written and spoken.
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills.
 </li>
 </ul>
</div>

Room Service Supervisor

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