service supervisor

<div>Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Service Supervisor you will oversee service operations for Breeze Plus to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. 
 
This is a shift-based position (requiring 8&ndash;9 hour shifts) in-person based out of our Sarasota, FL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You'll Do:
<ul>
<li>Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.</li>
<li>Develop and implement training programs for new hires and ongoing training for existing drivers.</li>
<li>Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.</li>
<li>Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.</li>
<li>Go to the scene of accidents and incidents to manage processes and protocols.</li>
<li>Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.</li>
<li>Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities.</li>
<li>Learn the fundamentals of Via operations and related safety procedures.</li>
<li>Perform the routine operation of vehicles, including pre- and post-shift inspections.</li>
</ul>
Who You Are:
<ul>
<li>Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role.</li>
<li>High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.</li>
<li>At least 25 years old.</li>
<li>Hold a valid Driver's License with a clean driving record.</li>
<li>An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.</li>
<li>Proficient in using a tablet and standard office software (e.g., Google Suite).</li>
<li>Possess good knowledge of the city and community of Sarasota, FL.</li>
<li>Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety.</li>
<li>Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment.</li>
<li>Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids within confined spaces.</li>
<li>Able to deal effectively and courteously with all customers and the public.</li>
<li>Ability to work flexible hours, including evenings and weekends, as required.</li>
<li>Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.</li>
</ul>
Compensation and Benefits:
<ul>
<li>Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.</li>
<li>Salary: $20-22 per hour.</li>
<li>Hours/Shifts: Varied</li>
<li>We are proud to offer a generous and comprehensive benefits package for full-time employees, including health and retirement benefits.</li>
</ul>
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.</div>

Service Supervisor

Astral Facilities Mangement

Job Overview:The Service Supervisor is responsible for ensuring smooth day-to-day delivery of facilities services at client sites. This position oversees the delivery of soft and technical services ensuring services are completed according to company standards, client expectations, and contractual agreements. The role also involves staff supervision, scheduling, quality assurance, reporting and communication with clients to maintain high service levels and operational efficiency.Job Description:Key Responsibilities:&middot; Supervise daily operations for soft and maintenance services.&middot; Monitor staff attendance, performance, and grooming standards.&middot; Conduct regular site inspections and submit quality and performance reports.&middot; Coordinate schedules to ensure sufficient manpower and proper task allocation.&middot; Serve as the main contact for client communication and service feedback.&middot; Handle on-site issues and ensure timely resolution of complaints.&middot; Ensure availability and proper use of tools, equipment, and consumables.&middot; Train staff on safety procedures, service techniques, and company policies.&middot; Report incidents, maintenance needs, and operational gaps to the Operations Manager.&middot; Collaborate with HR for new staff onboarding and disciplinary actions.&middot; Enforce company policies and health &amp; safety standards across sites.Job Requirements:&middot; Diploma or bachelor&rsquo;s degree in business administration, hospitality, or related field.&middot; A valid iqama and Saudi driving license.&middot; Minimum 2&ndash;5 years of experience in a supervisory role within facility or service operations.&middot; Strong leadership and people management skills.&middot; Good English and Arabic communication.&middot; Proficiency in MS Office (Excel, Word, Outlook).&middot; Sound understanding of cleaning standards, basic maintenance, and customer service.&middot; Ability to manage multiple sites and teams simultaneously.Key Skills:1. General Skills:&middot; Scheduling, reporting, and team coordination.&middot; Strong problem-solving and decision-making ability.&middot; Attention to detail.&middot; Focused on continuous client satisfaction.2. Technical Skills:&middot; Good understanding of cleaning machinery and materials.&middot; Basic understanding of electrical and plumbing infrastructure in residential and commercial buildings.&middot; Familiar with safety procedures and chemical handling standards.3. Soft Skills:&middot; Excellent communication and interpersonal skills.&middot; Calm, organized, and reliable under pressure.&middot; Professional attitude with strong attention to detail.Job Type: Full-timePay: ﷼4,000.00 - ﷼4,500.00 per monthApplication Question(s):<ul><li>Can you read and speak Arabic?</li><li>Do you possess a valid Saudi driving license?</li></ul>Work Location: In person

Expert Services - Plumbing, Heating, Air & Electrical

<div>Expert Services - Plumbing, Heating, AirElectrical is currently seeking a full-time Service Supervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as:<ul><li>
401(k) plan with a match</li><li>
Medical and dental options</li><li>
VASA gym membership</li><li>
Paid company holidays</li><li>
Paid vacations</li><li>
Weekly company meals</li><li>
Engaging company events</li></ul>
If you're ready for a stable position with a reputable company, we encourage you to apply. 
ABOUT OUR COMPANY
Since 1973, Expert Services - Plumbing, Heating, AirElectrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.
We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture. 
YOUR SCHEDULE
The HVAC Service Supervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day. 
YOUR DAY
As the HVAC Service Supervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members. 
REQUIREMENTS<ul><li>
5+ years of experience with EPA and RMGA or NATE certification</li><li>
Strong communication skills</li><li>
Residential service experience</li></ul>
Writing skills and sales experience are preferred but not required. 
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
If you're interested in joining Expert Services as our HVAC Service Supervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us!</div>

HVAC Service Supervisor

Farnek Services LLC

<div><div><h3 class="jobSectionHeader">Job Purpose</h3>

To oversee and manage soft services operations during assigned shifts, ensuring efficient service delivery, optimal resource utilization, and compliance with health and safety standards.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Provide effective supervision of all soft services activities during the shift.
</li><li>Plan, allocate, and prioritize tasks to ensure smooth daily operations.
</li><li>Monitor team performance and ensure productivity targets are met.
</li><li>Resolve operational issues promptly and escalate when required.
</li><li>Ensure compliance with health &amp; safety policies and procedures.
</li><li>Optimize use of manpower and resources for maximum efficiency.
</li><li>Maintain high standards of cleaning and service delivery.
</li><li>Coordinate with client representatives and address service-related concerns.
</li><li>Train, guide, and instruct team members to ensure consistent performance.
</li><li>Identify opportunities for service improvement and implement best practices.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Requirements</h3>
<ul><li>High school diploma or equivalent.
</li><li>Experience:
<ul><li>Senior Supervisor: 4&ndash;5 years of experience in soft services within the UAE.
</li><li>Supervisor: Minimum 2 years of relevant experience in the UAE.
</li></ul></li><li>Strong team management and leadership skills.
</li><li>Good knowledge of cleaning operations and industry standards.
</li><li>Ability to work towards clearly defined objectives and foster team collaboration.
</li><li>Strong communication skills to effectively instruct and manage teams.
</li><li>Good customer service and stakeholder management skills.
</li><li>Ability to work independently and take initiative.
</li><li>Sound knowledge of Health &amp; Safety practices.
</li><li>BICS certification is mandatory.
</li><li>Ability to operate a golf cart as per operational requirements.
</li></ul><h3 class="jobSectionHeader">Skills &amp; Competencies</h3>
<ul><li>Leadership and people management
</li><li>Problem-solving and decision-making
</li><li>Time management and task prioritization
</li><li>Customer service orientation
</li><li>Attention to detail and quality standards</li></ul></div></div>

Soft Service Supervisor

Alliance Ground International

<div>Job Description:<div>
Job Description:</div><div><div><div><div>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.</li><li>
Make recommendations to management on staffing decisions, including hiring, discipline and termination.</li><li>
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.</li><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service Supervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</div></div></div></div>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Supervisor

Red Cottage

Company Overview:Red Cottage is the premier vacation rental management company in the Northeast, with a growing portfolio of exceptional homes across Vermont, Upstate New York, Connecticut, Pensilvania and surrounding markets. We partner closely with homeowners to manage their assets, elevate guest experiences, and drive strong financial performance.Our team blends high service standards with modern systems and data-driven operations to deliver consistent, high-quality results.If you&rsquo;re excited to help scale a premium hospitality company and play a meaningful role in shaping the future of vacation rentals in the Northeast, you may be fit at Red Cottage.Position Summary:Red Cottage is seeking a Guest Service Supervisor to lead our remote front desk operations and elevate the guest experience across our vacation rental portfolio. In this role, you'll guide a dedicated team of Guest Service Agents through the daily rhythm of arrivals, departures, and reservation management while serving as a trusted problem-solver when challenges arise. As a natural collaborator, you'll thrive in building strong relationships across our Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting teams to ensure seamless operations. You'll combine your hospitality expertise with a coaching mindset to develop your team, resolve guest concerns with empathy and efficiency, and help shape the processes that keep our service standards high as we continue to grow.Responsibilities:<ul><li>Own the day-to-day operation of Red Cottage's remote &quot;front desk,&quot; leading the Guest Service team through daily arrivals, departures and reservation requests.</li><li>Support and coach a team of Guest Service Agents, including performance management and day-to-day guidance.</li><li>Serve as a primary escalation point for guest issues, taking ownership of de-escalation and guest experience recovery white on shift.</li><li>Support the team with inbound and outbound calls, emails, and chats related to reservations, service issues and general inquiries.</li><li>Assist with creating, assigning, and tracking maintenance and housekeeping tickets related to guest resolutions, ensuring timely follow-up.</li><li>Meet and maintain company performance standards and metrics, including guest satisfaction, timeliness of communication and reservation conversion.</li><li>Monitor and track individual and team performance metrics; provide coaching and feedback as needed.</li><li>Identify operational gaps and process improvement opportunities to drive efficiency and service quality.</li><li>Build strong working relationships and open communication with internal teams (Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting).</li><li>Other duties as assigned&mdash;hospitality is dynamic, and flexibility is part of the role.</li></ul>Qualifications:<ul><li>2+ years of experience in customer service or administrative support, preferably in hospitality, vacation rentals, property management, or a service-driven industry.</li><li>Prior supervisory or team-lead experience in a similar environment preferred.</li><li>Strong time management skills and the ability to adapt quickly in a high-volume, interruption-driven setting.</li><li>Tech-savvy, with experience using digital systems and applications; comfortable working across multiple software platforms.</li><li>Clear, thoughtful communicator who is comfortable engaging with guests, homeowners, vendors, and internal teams.</li><li>Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.</li><li>Flexible availability, including early mornings, evenings, weekends, and holidays, based on guest and homeowner needs.</li></ul>Pay: $18.00 - $20.00 per hourWork Location: Remote

Guest Service Supervisor

Menzies Aviation LATAM

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
 </li>
 <li>
 Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
 </li>
 <li>
 Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
 </li>
 <li>
 Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Prior Passenger Service/Airline experience required
 </li>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Advanced computer skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 $24.00/hour
 </li>
 <li>
 Frontier Airlines Flight Benefits!
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security, Wellbeing and Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.
</div>

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