service supervisor

Alghanim INDUSTRIES

<b>Date:</b> 14 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
<br>Job Responsibilities
<br><ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

Abou Ghaly Motors

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities &amp; Duties
  </strong>
 </p>
 <p>
  <strong>
   1. Operations &amp; Service Delivery
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily operations of inbound and outbound call activities.
  </li>
  <li>
   Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
  </li>
  <li>
   Ensure agents meet performance KPIs, service quality targets, and productivity goals.
  </li>
  <li>
   Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
  </li>
  <li>
   Maintain compliance with SLAs and operational policies.
  </li>
 </ul>
 <p>
  <strong>
   2. Quality &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular call monitoring and quality evaluations to ensure service excellence.
  </li>
  <li>
   Identify performance gaps and develop action plans for improvement.
  </li>
  <li>
   Contribute to defining, implementing, and enhancing quality standards and service procedures.
  </li>
 </ul>
 <p>
  <strong>
   3. Team Leadership &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   Lead, motivate, and coach team members to achieve individual and team objectives.
  </li>
  <li>
   Conduct on-the-job training for new hires and continuous learning sessions for the team.
  </li>
  <li>
   Hold regular team meetings to communicate updates and align on performance expectations.
  </li>
  <li>
   Monitor agent performance and provide constructive feedback to support growth and development.
  </li>
 </ul>
 <p>
  <strong>
   4. Communication &amp; Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Provide management with insights on operational issues and suggest process improvements.
  </li>
  <li>
   Facilitate open communication channels between teams and management.
  </li>
  <li>
   Escalate critical issues promptly and recommend corrective actions.
  </li>
 </ul>
 <p>
  <strong>
   5. Customer Escalations &amp; Recovery
  </strong>
 </p>
 <ul>
  <li>
   Handle escalated customer complaints and ensure quick and effective resolution.
  </li>
  <li>
   Follow up on unresolved issues and ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   6. Planning &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Support in forecasting call volumes and workforce planning.
  </li>
  <li>
   Track daily operational metrics and prepare performance reports for management review.
  </li>
  <li>
   Contribute to the development of operational objectives and action plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills Required
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
  </li>
  <li>
   Proven experience managing both inbound and outbound operations.
  </li>
 </ul>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Fluent English (spoken and written).
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong problem-solving, decision-making, and analytical thinking.
  </li>
  <li>
   Proficiency in MS Office and CRM/call center software tools.
  </li>
  <li>
   Customer-oriented mindset with strong sales acumen.
  </li>
 </ul>
</div>


Customer Service Supervisor

GCC Olayan

<div>
 Role Purpose
 <br/>
 <br/>
 To Manage Workshop Operations as team Lead in technical aspect.
 <br/>
 <br/>
 Job Accountabilities &amp; Activities
 <br/>
 <br/>
 <ul>
  <li>
   Manage Auto master / SAP from customer repair quotation to invoice while equipment delivery.
  </li>
  <li>
   Based on the technician skill set, to be allotted work to complete the job with in promised time.
  </li>
  <li>
   air compressor &amp; decision making to repair or replace parts based on failure.
  </li>
  <li>
   Work planning, Update works status &amp; Parts arrangement. Responsible for warranty decision as per supplier guidelines.
  </li>
  <li>
   air compressor testing post repair with quality checks
  </li>
  <li>
   Provide requirement / specs for the workshop consumable &amp; tools with checking capability
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Certifications
 <br/>
 <br/>
 Diploma/ Degree In Automobile/ Mechanical Engineering.
 <br/>
 <br/>
 <strong>
  Required Years Of Experience
  <br/>
  <br/>
 </strong>
 Minimum of 4 to 6 years of relevant experience in air compressor maintenance.
</div>


Marriott International

<div>
 <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.</p>
 <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p>
</div>

Dining Service Supervisor

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Duties</b></h2></div><div>
Under general supervision, promotes excellent customer relations at the worksite. Plans and performs necessary calculations for the total job at the well site as needed. Coordinates and directs the activities of subordinate supervisors , service operators and operator assistants during the equipment rig up and rig down on a location and the preparation of equipment for performing a job. Provides planning necessary for the job including instructions to the crew and dispute resolutions to approved levels. Ensures customer satisfaction with jobs performed. As needed, may perform data collection and data distribution on jobs. Coordinates the clean up, repair, and preparation of equipment for the next job. Provides input on individual performance levels of his/her subordinates. Provides on-the-job skills development to enhance job performance. Skills are typically acquired through completion of HES career development requirements as Service Supervisor Il. Must possess exceptional skills within the service line and have a general understanding of other service functions. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes HES Process Improvement Initiatives (PII) within the assiged Country or Natural Work Area (NWA). Promotes safety awareness and environmental consciousness. Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines. Must posses excellent knowledge of Halliburton Management System (HMS) standards, work methods and processes. Licensure to drive commercial vehicles may be required. Promotes and takes an active part in quality improvement processes. Must possess the ability understand to Well Bore schematic, analyze computer programs (HalWin) and operational procedures. Basic computer skills are preferred. Must possess good leadership and negotiating skills.</div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div></div></div><div></div><p><b>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><p></p><p><b><br>
Location</b></p><p>
Plot no. 106HR9&amp;107GR12, Abu Dhabi, Abu Dhabi, , United Arab Emirates</p><p></p><p><b><br>
Job Details</b></p><p><b>
Requisition Number:</b> 203349<br>
<b>Experience Level: </b>Experienced Hire<br>
<b>Job Family:</b> Operations<br>
<b>Product Service Line: </b>Production Solutions<br>
<b>Full Time / Part Time: </b>Full Time</p><p><b>
Additional Locations for this position:</b></p><p></p><p><b><br>
Compensation Information</b><br>
Compensation is competitive and commensurate with experience.</p></div>

Service Supervisor III-HWO

Propel Consult

<p><b>OVERVIEW</b></p><p><b>Position</b></p><p><b>Service Supervisor &ndash; Home Appliances / Home Electronics</b></p><p><b>Department</b></p><p>After-Sales Service / Technical Support</p><p><b>Reports to</b></p><p>As per the approved organizational structure</p><p><b>Location</b></p><p>Bahrain</p><p><b>Role Purpose</b></p><p>The Service Supervisor &ndash; Home Appliances / Home Electronics is responsible for overseeing after-sales service operations, ensuring efficient handling of repairs, installations, and customer service requests. The role involves managing a team of service technicians, coordinating with suppliers or service centers, and maintaining high standards of service quality and customer satisfaction.</p><p><b>KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES</b></p><p><b>General </b></p><ul><li>Supervise and coordinate the daily activities of service technicians and support staff.</li><li>Oversee repair, installation, and maintenance services for home appliances and electronics.</li><li>Ensure timely resolution of customer complaints and service requests.</li><li>Monitor service performance, turnaround times, and quality standards.</li><li>Coordinate with suppliers and manufacturers for warranty claims and spare parts management.</li><li>Maintain accurate records of service jobs, parts usage, and customer feedback.</li><li>Train and support service staff to enhance technical skills and customer handling.</li><li>Prepare periodic service performance reports for management review.</li><li>Ensure compliance with company policies, safety procedures, and service protocols.</li></ul><p><b>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCE</b></p><p><b>General</b></p><p>&middot; Diploma or Bachelor&rsquo;s degree in Electrical / Electronics / Mechanical Engineering or related field.</p><p>&middot; Minimum 3&ndash;5 years of experience in service supervision or technical support, preferably in home appliances or consumer electronics.</p><p>&middot; Strong technical knowledge of major appliance and electronics brands.</p><p>&middot; Excellent leadership, problem-solving, and communication skills.</p><p>&middot; Customer-oriented mindset with attention to quality and efficiency.</p><p><b>WORK ENVIRONMENT</b></p><p>&middot; Workshop / Field-based with regular customer interaction.</p><p>&middot; May require occasional travel for installations or site visits.</p><p>Job Type: Full-time</p><p>Pay: BD500.000 - BD800.000 per month</p>

Service Supervisor – Home Appliances / Home Electronics

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