service supervisor

Laverne Group | مجموعة لافيرن

<div>
 
 
 The Customer Service Supervisor
 
 is responsible for overseeing and advancing the overall performance of the customer service function to ensure timely, accurate, and professional support across all communication channels.
 
 
 
 
 
 This role manages daily team operations, upholds service quality standards, and ensures that all customer interactions reflect the brand&rsquo;s identity and communication guidelines. The supervisor coordinates closely with logistics, IT, and marketing to resolve cases efficiently and maintain smooth operational flow. Additional responsibilities include monitoring system performance, preparing analytical reports, managing schedules and resource availability, and leading continuous development initiatives for the team through structured coaching, training, and performance evaluation. The position ensures operational readiness, service excellence, and a consistent end-to-end customer experience.
 
</div>

Customer Service Supervisor

OilSERV

<div>
 
 
 Job Opportunity: Coil Tubing Specialists (Supervisors)
 
 
 
 We are looking for experienced Coil Tubing Specialists (Supervisors) to join our team in Kingdom of Saudi Arabia (KSA). This is an exciting opportunity to contribute to high‑profile project and deliver Top‑class Service Quality Coil Tubing operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, plan and execute a wide range of Coiled Tubing operations.
 </li>
 <li>
 Manage crew, equipment and materials to deliver high-quality services for Customers.
 </li>
 <li>
 Prepare equipment and carry out jobs in line with programs, ensuring safe and efficient completion.
 </li>
 <li>
 Drive operational excellence with zero Service Quality (SQ) and Safety, Health &amp; Environment (SHE) incidents.
 </li>
 <li>
 Promote the company&rsquo;s new technologies and uphold a strong professional image.
 </li>
 </ul>
 
 If you have the skills and passion to deliver excellence in Coiled Tubing operations in Saudi Arabia, we&rsquo;d be excited to connect with you.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Prepare equipment, manage crew and manage job packages, spare parts, chemicals, and PPE requirements.
 </li>
 <li>
 Rig up data acquisition systems and equipment in-line with Company Standard Operating Procedures (SOP).
 </li>
 <li>
 Conduct thorough pre‑job risk analyses to identify and mitigate potential hazards.
 </li>
 <li>
 Promote company‑approved safety and operational policies at the well site, ensuring both company and Customers objectives are achieved.
 </li>
 <li>
 Troubleshoot, maintain, and repair equipment following (Operating System) OS maintenance procedures.
 </li>
 <li>
 Execute jobs according to job design and Customers requirements, applying Management of Change (MOC) when required.
 </li>
 <li>
 Review and ensure Service Quality (SQ) compliance before and during job execution.
 </li>
 <li>
 Ensure all job execution is carried out safely, efficiently, and professionally.
 </li>
 <li>
 Deliver high‑quality Post-job reports as required by company and Customers.
 </li>
 <li>
 Mentor junior Engineers and Field Specialists, supporting skill development in safe and efficient equipment operation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; solid experience in Coiled Tubing operations (mandatory).
 </li>
 <li>
 Technical Diploma or Degree
 </li>
 <li>
 Strong knowledge of equipment hydraulics with the ability to perform preventative maintenance and on‑site repairs.
 </li>
 <li>
 Strong understanding of well control principles and downhole hydraulics.
 </li>
 <li>
 Fluency in English is required; Arabic language considered an advantage.
 </li>
 <li>
 Analytical mindset with the ability to interpret data, identify root causes, and deliver effective solutions.
 </li>
 </ul>
 
 
</div>

Service Supervisor

Aspira

<div>Supervisor, Customer Service

Call Center Team Overview

The Aspira Customer Service Center operates 24/7/365, providing inbound and outbound support for customer inquiries, reservations, purchases, and more, while adhering to company policies and contractual obligations.

Position Purpose and Impact

The Aspira Supervisor, Customer Service oversees the daily operations of the customer service team, ensuring exceptional service delivery and performance. This role includes managing staff, handling escalated issues, optimizing workflows, and supporting cross-department collaboration. The supervisor is responsible for tracking key performance indicators (KPIs), managing staffing levels, and ensuring compliance with company processes and policies.

Supervisor, Customer Service Responsibilities
<ul>
<li>Lead daily Call Center operations to meet or exceed goals, KPIs, and client satisfaction standards.</li>
<li>Supervise and support customer service staff, including performance management, coaching, and scheduling.</li>
<li>Monitor KPIs to optimize performance, manage call volume, and adjust workflows as needed.</li>
<li>Handle escalated customer issues and maintain service quality.</li>
<li>Provide phone support when necessary and maintain coaching proficiency.</li>
<li>Manage staffing levels, including PTO requests and overtime, ensuring adequate coverage.</li>
<li>Analyze historical data to identify performance improvement opportunities.</li>
<li>Support department Standard Operating Procedures and ensure effective communication of changes.</li>
<li>Maintain active communication with management regarding operational issues and concerns.</li>
<li>Foster a positive team culture that reflects Aspira's values of teamwork, accountability, and professionalism.</li>
<li>Ensure compliance with privacy, confidentiality, and regulatory standards.</li>
<li>Motivate and support agents through regular feedback and communication to enhance team morale and performance.</li>
<li>Improve the quality of results by recommending process changes or improvements based on performance analysis.</li>
<li>Monitor and manage timecards and attendance, ensuring accurate reporting of hours worked and addressing any discrepancies or irregularities.</li>
<li>Enforce department attendance policies to maintain consistent staffing levels and productivity.</li>
<li>A flexible schedule is required, including evening or weekend hours, and remaining available as support for business escalations or error resolution</li>
</ul>
Desired Qualifications
<ul>
<li>Strong leadership and customer service skills.</li>
<li>Professional and calm demeanor, with excellent listening and problem-solving abilities.</li>
<li>Ability to manage workload effectively, both independently and as part of a team.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Demonstrated experience in resolving customer issues and fostering a positive environment for both customers and staff.</li>
<li>Attention to detail and commitment to delivering high-quality service.</li>
<li>Ownership of tasks and accountability for outcomes.</li>
</ul>
Desired Education and Experience
<ul>
<li>Associate's degree in business or related field preferred.</li>
<li>1+ years of Supervisor, Customer Service experience, managing teams of 10-20 staff.</li>
<li>2+ years in a team lead or senior representative role, with experience in performance management and KPI oversight.</li>
<li>4+ years of inbound/outbound Call Center experience, ideally in hospitality or the travel/reservation industry.</li>
</ul>
Desired Hardware and Software Competency
<ul>
<li>Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).</li>
<li>Familiarity with Call Center software such as Amazon Connect and Verint is a plus.</li>
<li>General internet and technology competency.</li></ul></div>

Service Champions Plumbing, Heating and A/C

<div>Job Summary: 
Service Champions is seeking an experienced and motivated Plumbing Service Supervisor to oversee our plumbing operations in Orange County, CA. The Plumbing Service Supervisor will be responsible for managing a team of plumbers, ensuring high-quality workmanship, maintaining safety standards, and optimizing job efficiency. This position requires strong leadership, technical expertise, and the ability to train and mentor team members.

Key Responsibilities:
<ul>
<li>Supervise and coordinate daily plumbing operations, ensuring projects are completed on time and within budget.</li>
<li>Lead, train, and mentor plumbing technicians to enhance their skills and maintain high-performance levels.</li>
<li>Ensure compliance with local plumbing codes, safety regulations, and company policies.</li>
<li>Assist with troubleshooting complex plumbing issues and provide technical guidance to the team.</li>
<li>Maintain inventory control of plumbing materials and equipment.</li>
<li>Work closely with the dispatch team to schedule jobs efficiently.</li>
<li>Conduct site visits and inspections to ensure quality control and customer satisfaction.</li>
<li>Address customer concerns and provide excellent service to maintain Bell Brothers' reputation for quality workmanship.</li>
<li>Support hiring, training, and performance management initiatives for the plumbing department.</li>
<li>Assist in the development and implementation of strategies to improve productivity and profitability.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 5 years of experience in residential plumbing.</li>
<li>At least 2 years of experience in a supervisory or leadership role preferred.</li>
<li>Strong knowledge of plumbing systems, codes, and safety regulations.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Ability to read blueprints, schematics, and technical drawings.</li>
<li>Proficiency in using plumbing tools and equipment.</li>
<li>Valid driver's license.</li>
<li>Ability to work flexible hours, including weekends and on-call rotations as needed.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary based on experience, with opportunity for bonus.</li>
<li>Health, dental, and vision insurance.</li>
<li>401(k) with company match.</li>
<li>Paid time off and holidays.</li>
<li>Ongoing training and career development opportunities.</li>
<li>Company vehicle provided.</li>
</ul>
#SCC
<div>
About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Privacy Policy</div></div>

Service Supervisor, Plumbing

Mintex, Inc.

Job Overview:Mintex, Inc. is currently hiring for a Customer Service Supervisor role! Mintex is seeking an experienced and dynamic Customer Service Supervisor to lead and support our customer service Call Center team. This supervisory role is responsible for overseeing daily call center operations, ensuring service excellence, and driving performance improvements in alignment with organizational goals.Job Summary:The Customer Service Supervisor is an exempt role. It will provide leadership, coaching, and strategic oversight to a team of Customer Service Call Center Agents. This role ensures that service delivery meets or exceeds call center performance standards, fosters a culture of accountability and continuous improvement, and supports the professional development of team members.This role will be in an in-office setting supporting in-office and remote Call Center Agents.Key Responsibilities:<ul><li>Supervise daily operations of the customer service team, ensuring adherence to performance metrics and service level agreements (SLAs).</li><li>Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.</li><li>Develop and implement process improvements to enhance customer satisfaction and operational efficiency based on current and historical data, analytics, and metrics.</li><li>Resolve escalated customer issues and ensure timely resolution and reporting in accordance with company policies and client servicing agreements.</li><li>Collaborate with cross-functional teams to align customer service strategies with business objectives.</li><li>Maintain accurate reporting on team performance, customer feedback, and service trends.</li><li>Ensure compliance with all applicable laws, regulations, and internal policies, including data privacy and confidentiality standards.</li><li>Support onboarding and training of new team members and foster a positive and inclusive team culture.</li><li>Lead initiatives to improve remote and in-office productivity, engagement, and quality assurance.</li><li>Meet and collaborate with upper management on a scheduled or ad hoc basis to provide performance analysis of department personnel.</li></ul>Qualifications: <ul><li>High School Diploma or equivalent required; college degree preferred.</li><li>Minimum 2 years of supervisory or managerial experience in a customer service or call center environment required.</li><li>Proven ability to lead, motivate, and develop high-performing teams.</li><li>Strong communication, problem-solving, organizational and conflict resolution skills.</li><li>Proficiency in CRM systems, reporting tools, and Microsoft Office Suite.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Commitment to customer service excellence and continuous improvement.</li><li>Bilingual Spanish preferred but not required.</li><li>Experience with municipal accounts or similar preferred.</li></ul>Work Environment and Schedule:This position is based in our Chicago office. Standard shifts are Monday to Friday; must be able to work more than 40 hours as needed. Department hours of operation: 9:00 AM to 6:00 PM.Office Location: 700 North Sacramento Blvd. Suite 221, Chicago, ILJob Type: Full-time (40 hours per week), In-OfficeBenefits:<ul><li>401(k)</li><li>Health, Dental, Vision, and Life Insurance</li><li>Accrued Paid Time Off and Sick Leave</li><li>Employee Discounts</li><li>Performance Incentives</li></ul>Physical setting:Call center, In-OfficeJob Type: Full-timePay: $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>If you are bilingual, are you comfortable speaking to Spanish speaking customers? Type in &quot;YES&quot;, &quot;NO&quot; or &quot;N/A, if not applicable&quot;</li><li>Will you be able to reliably commute to 700 N Sacramento Blvd, Chicago IL 60612? </li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>Supervisor: 2 years (Required)</li><li>Call center management: 2 years (Required)</li><li>Customer Service: 2 years (Required)</li><li>Call metrics or KPI: 2 years (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Parktown Living

Position: Service Supervisor***In Person Career Fair in Greenville, SC.***Come meet the Parktown team in person on Thursday, December 11th, 2025. Where: Hyatt Place Greenville Downtown (128 E Broad St, Greenville, SC 29601)When: Thursday, December 11th from 11am &ndash; 3pmGet to know a little bit more about Parktown Living and see if we are a good fit for your future career goals. We are hiring the following roles: Business Manager, Assistant Manager, Leasing Consultant, Service Supervisor, Service Technician, Groundskeeper.We can&rsquo;t wait to meet you!Parktown Living Offers Exciting Career Opportunities!Parktown Living offers tremendous growth opportunities in a company that truly values its team. We foster an environment where your voice matters and is heard, and where your hard work is recognized and rewarded. If you&rsquo;re looking for a place to build a fulfilling career, we want you on our team!Why Join Us?Unmatched Growth Potential &ndash; We invest in your career with training, mentorship, and promotion opportunities.Employee Empowerment &ndash; We believe in your ideas, your leadership, and your potential&mdash;because YOU make a difference.Recognition for Excellence &ndash; Your achievements won&rsquo;t go unnoticed. We celebrate and reward top performers.Work-Life Balance &amp; Competitive Benefits &ndash; We prioritize your well-being while offering industry-leading perks.Who You Are:An experienced property management professional passionate about delivering top-notch serviceA problem-solver who takes initiative and thrives in a fast-paced, dynamic environmentA team player who enjoys contributing to a shared vision and driving successA forward-thinker who is ready to grow and lead in an organization that recognizes and rewards excellenceThis is more than a job&mdash;it is a career where you matter.Let&rsquo;s grow and succeed together!About Parktown LivingParktown Living is a dynamic and growing property management company developed exclusively for a respected conventional multifamily real estate investment firm. We operate in select markets across the United States and are committed to providing best-in-class property management, exceptional customer service, and a thriving living experience for our residents.Job Summary:The Service Supervisor reports directly to the Business Manager. The Service Supervisor is responsible for performing and overseeing the day-to-day maintenance operations, ensuring that the overall physical aspects of the property meet the company&rsquo;s standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, risk management, and personnel administration.Essential Responsibilities:Perform routine interior and exterior community maintenance as scheduled &amp; requested, including but not limited to the following:<ul><li>Schedules, monitors and/or performs preventative maintenance at assigned properties.</li><li>Coordinates the day-to-day operations of the properties.</li><li>Assists Business Manager with interviewing and hiring maintenance staff.</li><li>Directs and supervises daily activities of the service team, such as planning and preparing work schedules, assigning tasks, delegating work, monitoring progress and workflow, reviewing work for timeliness and accuracy, and appraising work performance.</li><li>Train and coach all service team members.</li><li>Consults with Management to determine and implement associate performance actions, which includes raises, promotions, discipline, terminations, etc.</li><li>Performs and oversees maintenance functions.</li><li>Participates in diagnosing problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances.</li><li>Manages and responds to resident maintenance issues and repairs by responding promptly and professionally.</li><li>Inspects apartments before and after move-in and move-outs.</li><li>Performs property inspections on a regular basis to maintain cleanliness and identify possible safety concerns.</li><li>Responds to on-call services during the assigned rotation, emergency maintenance work, or as needed due to staffing shortages.</li><li>Manages vendor selection and vendor relations to ensure quality performance.</li><li>Obtains bids from outside contractors and oversees contractor work for completeness.</li><li>Prepares, executes, and monitors maintenance budget and ensures expense control.</li><li>Purchase maintenance supplies for the property while staying within the planned budget.</li><li>Communicates daily with Business Manager regarding the overall maintenance function at the property.</li><li>Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all residents.</li><li>Promote and participate in Company-sponsored training programs and ensure service team members participate in all training classes within required time frame.</li><li>Inventory stocked items, replenishing when needed.</li><li>Responsible for snow removal, if applicable, according to Company policy.</li><li>Accurately maintain key control system in accordance with Company procedure.</li><li>Complies with all Parktown Living standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.</li></ul>&middot; Perform additional duties as assigned or necessary.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to include sitting and standing for prolonged periods of time as well as climbing, balancing, stooping, kneeling, squatting, crouching, crawling, reaching, pushing, pulling, and handling tools and other items. Employees must be able to physically access all exterior and interior parts of the property and amenities.Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs.Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Must be able to view computer screens, cell phones, and other electronic equipment for extended periods oftime as well as type.This job description is intended to be a general overview of the typical functions of the position and not intended to be considered all-inclusive. It is merely a guide of expected duties and not a comprehensive list of all possible responsibilities, duties, and skills required. The employee understands that the job description is neither complete nor permanent and may be modified at any time. The responsibilities, tasks, and duties of the jobholder may differ from those outlined in the job description, and other duties may be assigned at any time with or without notice.Parktown Living is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Schedule:<ul><li>Monday to Friday</li><li>On call</li><li>Overtime</li><li>Weekends as needed</li></ul>Work Location: In PersonPay: $28.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Multifamily Service Supervisor

FRANK GAY SERVICES

<div>Overview:
<div>
Seize the opportunity to elevate your career and make a significant impact as a Plumbing Supervisor with our dynamic plumbing team at Frank Gay Services. This role is ideal for a seasoned plumbing professional with a strategic mindset and drive to exceed service and sales targets.</div><div></div><div> 
What We Offer You:</div><div></div><div> 
Pay Range: 65,000 - 80,000+ / yr</div><div></div><div> 
Benefits:</div><ul><li>
Medical, Dental, Vision, Group Life, &amp; HSA</li><li>
Matching 401k benefits</li><li>
On-going training &amp; development</li><li>
Career Advancement Opportunities</li><li>
Company take-home vehicle, gas card, uniform, ipad and company phone</li><li>
Paid Holiday</li><li>
Paid Vacation</li><li>
Weekly pay</li></ul><div>
What You Will Do:</div><ul><li>
Manage the performance of plumbing technicians in the field via phone and onsite visits.</li><li>
Provide technical support for all plumbing service calls, help solve problems, and ensure Frank Gay Services standards are being met.</li><li>
Hire, train, and develop a team and manage the team of plumbing technicians.</li><li>
Manage plumbing technician board through Service Titan</li><li>
Implement and enforce a quality control process throughout the department</li><li>
Address and resolve customer issues</li><li>
Be a champion of the Frank Gay Service culture and Live the Core Values</li></ul><div>
What You Will Need:</div><ul><li>
At least five (5) years of residential Plumbing experience with diagnostic troubleshooting and repair services.</li><li>
At least three years (3) Plumbing supervisor experience with an ability to train others.</li><li>
In home services Industry knowledge and experience</li><li>
Must be willing to work outdoors in any weather conditions.</li><li>
Experienced and high-performing residential plumbing calls</li><li>
High Technical aptitude with troubleshooting and resolving plumbing issues</li><li>
Experience training junior technicians and establishing a career path for growth</li><li>
Proactive, someone who takes ownership</li><li>
Service Titan Software experience a plus</li><li>
Open Schedule Availability compatible with the demands of the business</li><li>
Open to learning and working with technology</li><li>
Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.</li></ul></div>

Plumbing Service Supervisor

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