service supervisor

Grupo EULEN

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: 
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS 
EDUCATION, LICENSE, and/or CERTIFICATION 
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
EXPERIENCE and/or KNOWLEDGE 
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul> 
 
SKILL and/or ABILITIES 
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul> 
 
TRAVEL 
Negligible</div>

Passenger Service Supervisor

Hermès

<div>The Team:
The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
All other duties as assigned by the supervisor. 
About the Role:
<ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable 
<li>
</li></ul>Supervisory Responsibility:
<ul><li>No 
</li></ul>Budget Responsibility:
No 
<ul><li>
</li></ul>Decision Making Responsibility:
<ul><li>YES - Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances. 
</li></ul>About You:
<ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience. 
 
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more! 
<li>
</li></ul>Company Overview
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

After Sales Service Supervisor, Maison Madison

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - ROA

Airport Customer Service Supervisor - MSN

Airport Ramp/Customer Service Supervisor FT - CAK

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - MYR Frontier

Airport Customer Service Supervisor - MYR Breeze

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