service supervisor

Astral Facilities Mangement

Job Overview:The Service Supervisor is responsible for ensuring smooth day-to-day delivery of facilities services at client sites. This position oversees the delivery of soft and technical services ensuring services are completed according to company standards, client expectations, and contractual agreements. The role also involves staff supervision, scheduling, quality assurance, reporting and communication with clients to maintain high service levels and operational efficiency.Job Description:Key Responsibilities:&middot; Supervise daily operations for soft and maintenance services.&middot; Monitor staff attendance, performance, and grooming standards.&middot; Conduct regular site inspections and submit quality and performance reports.&middot; Coordinate schedules to ensure sufficient manpower and proper task allocation.&middot; Serve as the main contact for client communication and service feedback.&middot; Handle on-site issues and ensure timely resolution of complaints.&middot; Ensure availability and proper use of tools, equipment, and consumables.&middot; Train staff on safety procedures, service techniques, and company policies.&middot; Report incidents, maintenance needs, and operational gaps to the Operations Manager.&middot; Collaborate with HR for new staff onboarding and disciplinary actions.&middot; Enforce company policies and health &amp; safety standards across sites.Job Requirements:&middot; Diploma or bachelor&rsquo;s degree in business administration, hospitality, or related field.&middot; A valid iqama and Saudi driving license.&middot; Minimum 2&ndash;5 years of experience in a supervisory role within facility or service operations.&middot; Strong leadership and people management skills.&middot; Good English and Arabic communication.&middot; Proficiency in MS Office (Excel, Word, Outlook).&middot; Sound understanding of cleaning standards, basic maintenance, and customer service.&middot; Ability to manage multiple sites and teams simultaneously.Key Skills:1. General Skills:&middot; Scheduling, reporting, and team coordination.&middot; Strong problem-solving and decision-making ability.&middot; Attention to detail.&middot; Focused on continuous client satisfaction.2. Technical Skills:&middot; Good understanding of cleaning machinery and materials.&middot; Basic understanding of electrical and plumbing infrastructure in residential and commercial buildings.&middot; Familiar with safety procedures and chemical handling standards.3. Soft Skills:&middot; Excellent communication and interpersonal skills.&middot; Calm, organized, and reliable under pressure.&middot; Professional attitude with strong attention to detail.Job Type: Full-timePay: ﷼4,000.00 - ﷼4,500.00 per monthApplication Question(s):<ul><li>Can you read and speak Arabic?</li><li>Do you possess a valid Saudi driving license?</li></ul>Work Location: In person

Service Supervisor

CoolSys

<div>Overview:

WHY COOLSYS?
At CoolSys, we offer more than just a job&mdash;we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with:<ul><li>
Competitive Compensation: Competitive pay -$30-$50/hour (DOE)</li><li>
Paid Drive Time: Enjoy 100% pay for local travel between customer sites. Park your company vehicle at home for added convenience.</li><li>
Ongoing Education &amp; Training: Access to state-of-the-art facilities and paid online training.</li><li>
Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match</li><li>
Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.</li><li>
Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.</li></ul>
Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!
Responsibilities:
<div>
The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility.</div><div></div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES</div><ul><li>Participates in managing the Service P/L for assigned branch(s).</li><li>Responds to own calls.</li><li>Effectively manages call volume for area of responsibility.</li><li>Ensures customer requirements are followed, and calls are completed on a timely basis.</li><li>Ensures billing procedures are accurately adhered to and may approve work orders.</li><li>Maintains communication with customers and ensures their expectations are met.</li><li>Resolves issues or problems that impact customer satisfaction.</li><li>Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians.</li><li>Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.</li><li>Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians.</li><li>Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.</li><li>Ensures use of PPE and the application of safe behavior, including driving, by all employees.</li><li>Ensures customer service and quality of work meets customer requirements and Source standards.</li><li>Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).</li><li>Performs other duties as assigned</li></ul>
Qualifications:
<div>
Education / Training</div><ul><li>High school diploma, GED, or completion of trade program or technical school.</li><li>College degree, a plus.</li><li>EPA Certification.</li></ul><div></div><div> 
Work Experience / Skills</div><ul><li>5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.</li><li>Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.</li><li>Ability to solve problems and apply good judgement.</li><li>Excellent verbal/nonverbal and written communication and presentation skills.</li><li>Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.</li><li>Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.</li><li>Good driving record.</li><li>2+ years of Supervisory experience, preferred.</li><li>Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.</li><li>Ability to coach, train, develop and build a team.</li><li>Able to manage time, delegate assignments and follow through to ensure good results.</li><li>Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.</li><li>Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.</li></ul>
Join Us:<div></div><div> 
Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!</div><div></div><div> 
Connect with us on Facebook and Twitter.</div><div></div><div> 
Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.</div><div></div> 
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.<div></div><div> 
Sr, senior, Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, specialist, HVACR, supermarket, rack systems</div></div>

Carolina Cat

<div>Join the Carolina Cat Team
As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.
Since 1926, we&rsquo;ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that&rsquo;s built to last.
We&rsquo;re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we&rsquo;re committed to providing a work experience that helps our team grow to their full potential.
Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.
Summary
The CVA Service Supervisor is responsible for the performance of the CVA service department - including operations, revenues, expenses, profitability, assets, budgeting and financial management.
Essential Functions<ul><li>
Manage day-to-day performance of CVA employees.</li><li>
Manage pending workload distribution, WIP, contract enrollments and parts only CVAs on daily basis to meet department goals.</li><li>
Create safe, positive work environment for employees.</li><li>
Accountability for department&rsquo;s financial performance and statements.</li><li>
Assist Manager in creating goals and performance standards for department.</li><li>
Perform mid-year and annual performance evaluation reviews for assigned employees.</li><li>
Maintain customer contacts for CVA Department.</li><li>
Establish customer requirements to provide best service possible.</li><li>
Communicate all requirements and options to customer (including quotations, labor, parts and truck charges).</li><li>
Ensure customers invoice is clear and precise and is &ldquo;as expected&rdquo; in relation to pricing.</li><li>
Communicate and schedule repairs for Preventative Maintenance services.</li></ul>
Technician &amp; Dispatcher Contact Responsibilities:<ul><li>
Enforce safety practices and lead by example to support a strong safety culture.</li><li>
Set clear job expectations and communicate requirements to Dispatchers, Technicians.</li><li>
Manage daily workflow process to meet or exceed department benchmarks.<ul><li>
LLC, Std Job Usage, NLS, Tech Productivity, PM Accuracy</li></ul></li><li>
Promote professional appearance of service dept. employees and service trucks.</li><li>
Promote professional appearance of Parts Only CVA filter kits being shipped to customers or prepped in warehouses for customer pickup.</li><li>
Manage daily processes to ensure procedures are followed correctly.<ul><li>
CAT Inspects, CX Call Reviews, Parts Orders, ServiceLink Work Orders</li></ul></li><li>
Engage Dispatchers, Technicians in Career Development training.</li></ul>
Shift Responsibilities<ul><li>
Monday &ndash; Friday 7:00am -5:00pm</li><li>
After hours emergency calls as needed.</li></ul>
Other duties as assigned.
Supervisory Responsibilities
This job has supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Preferred Education and/or Experience<ul><li>
Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.</li><li>
Previous management/supervisor experience.</li><li>
Excellent written and verbal communication skills; be able to interact with employees and managers at all levels.</li><li>
Self-directed, personable, service oriented individual with technical aptitudes.</li><li>
Able to understand and manage financial statements to achieve performance goals.</li></ul>
Computer Skills
Highly preferred to be proficient with ServiceLink, Equipment Monitoring Toolkit, DBS systems as well as Microsoft Word and Excel programs.
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We&rsquo;re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#CarolinaCAT</div>

CVA Service Supervisor

Karami Companies Management

We are seeking a dedicated and detail-oriented Cleaning Supervisor to oversee and manage hygiene and sanitation operations in our food and beverage facility. The ideal candidate will ensure that all areas meet the highest standards of cleanliness and hygiene, in compliance with food safety regulations and company policies.Key Responsibilities:<ul><li>Supervise and coordinate the work of cleaning staff across kitchens, dining areas, storage, and service zones.</li><li>Develop and implement cleaning schedules and hygiene protocols.</li><li>Conduct regular inspections to ensure cleanliness and compliance with food safety standards (e.g., HACCP, ISO 22000).</li><li>Train staff on hygiene procedures, safe chemical handling, and cleaning techniques.</li><li>Maintain and monitor hygiene records, including cleaning logs and chemical usage.</li><li>Ensure proper use and maintenance of cleaning equipment and supplies.</li><li>Address and resolve hygiene-related issues promptly.</li><li>Liaise with other departments (kitchen, maintenance, quality control) to maintain a clean and safe environment.</li><li>Prepare for internal and external hygiene audits.</li></ul>Requirements:<ul><li>Proven experience in a similar hygiene or cleaning supervisory role, preferably in the F&amp;B or hospitality industry.</li><li>Knowledge of food safety standards and hygiene regulations.</li><li>Familiarity with HACCP and sanitation best practices.</li><li>Strong leadership and organizational skills.</li><li>Ability to train and motivate a team.</li><li>Attention to detail and a proactive approach to cleanliness and safety.</li><li>Basic computer skills for report writing and record keeping.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience you have as supervisor?</li><li>Can you join immediately?</li><li>Do you have experience in F&amp;B or HoReCa ?</li></ul>Work Location: In person

Soft Service Supervisor

Alliance Ground International

<div>Job Description:<div>
Job Description:</div><div><div><div><div>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.</li><li>
Make recommendations to management on staffing decisions, including hiring, discipline and termination.</li><li>
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.</li><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service Supervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</div></div></div></div>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Supervisor

Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads. Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner. Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service Supervisors are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

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