servicenow business analyst

Improvix Technologies

<div>Senior ServiceNow Business Analyst
Improvix is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. 
Key Requirements
Requirements Gathering &amp; Management<ul><li>
Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.</li><li>
Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.</li><li>
Conduct gap analysis to identify the delta between current legacy processes and ServiceNow &quot;Out of the Box&quot; (OOTB) functionality.</li><li>
Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.</li></ul>
Quality Assurance &amp; Mentorship<ul><li>
Backlog Gatekeeper: Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's &quot;Definition of Ready&quot; before it is approved for sprint planning.</li><li>
Mentorship: Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.</li><li>
Peer Review: Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.</li></ul>
Solution Design &amp; Process Mapping<ul><li>
Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.</li><li>
Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.</li><li>
Collaborate with System Architects to ensure functional designs are technically feasible.</li></ul>
Federal Compliance &amp; Governance<ul><li>
Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.</li></ul>
Testing, Training, &amp; Adoption<ul><li>
Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.</li><li>
Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.</li></ul> 
Qualifications
Required Education &amp; Experience<ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or a related field.</li><li>
Experience:</li></ul><ul><li>
5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.</li><li>
Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).</li><li>
Experience working in an Agile/Scrum environment.</li></ul>
Technical Skills<ul><li>
Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).</li><li>
Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.</li><li>
Proficiency in Visio, LucidChart, or similar tools for process mapping.</li></ul>
Clearance &amp; Citizenship<ul><li>
Citizenship: Must be a U.S. Citizen.</li><li>
Clearance: Ability to obtain and maintain a Secret Level security clearance.</li></ul>
Certifications<ul><li>
ServiceNow Certified System Administrator (CSA) - REQUIRED</li><li>
ITIL v4 Foundation (or higher).</li><li>
Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).</li></ul><div>
Why Improvix
At Improvix Technologies, we don&rsquo;t just deliver IT solutions &mdash; we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.
We believe great technology starts with great people. That&rsquo;s why we invest in our employees&rsquo; growth, well-being, and long-term success.
Our benefits include:<ul><li>
Competitive compensation and performance-based incentives</li><li>
401(k) with company match</li><li>
Threeweeks of paid annual leavethat increases with tenure</li><li>
Comprehensive medical, dental, and vision insurance</li><li>
Life insurance and disability coverage</li><li>
Transit and commuting benefits</li><li>
Professional development and paid training opportunities</li></ul>
At Improvix, you&rsquo;ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.
Equal Opportunity Employer
Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.
Security Clearance / Citizenship Requirements
Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.</div>
Pay Transparency Statement
In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.</div>

Senior ServiceNow Business Analyst

Capgemini Government Solutions

<div><h5 class="jobSectionHeader">Capgemini Government Solutions (CGS) LLC is looking for a Senior ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS&rsquo; capabilities serving our clients.</h5>
<h5 class="jobSectionHeader">Job Responsibilities:</h5>
<h5 class="jobSectionHeader">As a Senior ServiceNow Business Analyst, you will:</h5>
<ul><li>Lead review and assignment of tasks for development sprints, testing or another period.</li>
<li>Facilitates daily standup and weekly status meetings, helping project team schedule and resource tasks.</li>
<li>Drives progress towards project objectives by ensuring each team member person is working on the right tasks, managing schedules and capacities, and mitigating obstacles.</li>
</ul><ul><li>Manage user stories, creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans.</li>
<li>Experience with working with Product Owners/Managers and maintaining Product Backlog</li>
<li>Define, measure, and improve using KPIs</li>
<li>Creating a plan to deliver a working solution.</li>
<li>Backlog Refinement, Packaging, Deployment, and Release</li></ul> 


Required Skills/Experience:
<ul>
<li>U.S. Citizenship is required.</li>
<li>Obtaining and maintaining an active Government Security Clearance.</li>
<li>Bachelor&rsquo;s degree in business administration, computer science, or a related field or equivalent experience</li>
<li>Minimum of 6 years of experience in a business analyst or similar role.</li>
<li>Experience as a Lead Business Analyst for ServiceNow application development.</li>
<li>Strong understanding of ITIL processes and ServiceNow platform.</li>
<li>Knowledge of agile methodologies and experience, including experience leading Scrum teams.</li>
<li>Experience gathering and documenting business requirements, user stories, and acceptance criteria.</li>
<li>Experience conducting workshops, user interviews, and stakeholder meetings.</li>
<li>Excellent communication and facilitation skills.</li>
<li>Familiarity with ServiceNow reporting and analytics capabilities.</li>
</ul><ul><li>Experience as a people manager with ability to coach teams</li></ul> 


Preferred Qualifications:
<ul>
<li>Having and maintaining an active Government Security Clearance.</li>
<li>Scrum master certification (e.g., CSM, PSM) or equivalent experience.</li>
<li>ServiceNow Certified System Administrator (CSA) preferred credential</li>
<li>Proven experience in leading agile teams and facilitating scrum ceremonies.</li>
<li>Ability to adapt to changing priorities and work in a fast-paced environment.</li></ul> 


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110k- $135k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</div>

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst / Tester (ITSM / ITAM / Platform) for a Full-Time position.
Job Summary:
The ServiceNow Business Analyst / Tester will be responsible for requirements gathering, process analysis, and validation/testing of ServiceNow solutions. This role bridges the gap between business stakeholders and technical teams while ensuring that implemented solutions meet functional and operational requirements through structured testing and quality assurance practices.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h2 class="jobSectionHeader">
Business Analysis (Primary)</h2><ul><li>
Conduct requirements gathering sessions with stakeholders</li><li>
Translate business needs into user stories, functional specs, and workflows</li><li>
Analyze and document current vs future state processes</li><li>
Support ITSM processes (Incident, Request, Change, Problem)</li><li>
Collaborate with developers and architects to refine solutions</li><li>
Maintain requirements traceability matrix (RTM)</li></ul><h2 class="jobSectionHeader">
Testing &amp; Quality Assurance (Secondary but Critical)</h2><ul><li>
Develop test plans, test cases, and test scripts</li><li>
Execute:<ul><li>
Functional testing</li><li>
Integration testing</li><li>
User Acceptance Testing (UAT)</li></ul></li><li>
Validate ServiceNow configurations:<ul><li>
Workflows</li><li>
Forms</li><li>
Service Catalog items</li></ul></li><li>
Identify, log, and track defects and issues</li><li>
Ensure requirements are fully met before deployment</li></ul><h2 class="jobSectionHeader">
Collaboration &amp; Delivery</h2><ul><li>
Work closely with:<ul><li>
ServiceNow Developers</li><li>
Solution Architect</li><li>
Project Manager</li></ul></li><li>
Support Agile ceremonies (sprint planning, backlog grooming, demos)</li><li>
Assist in release validation and production readiness</li></ul><h2 class="jobSectionHeader">
Documentation &amp; Reporting</h2><ul><li>
Create and maintain:<ul><li>
Business requirement documents (BRDs)</li><li>
Functional requirement documents (FRDs)</li><li>
Test documentation</li></ul></li><li>
Provide status updates and reporting on testing progress</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Bachelor&rsquo;s degree (IT, Business, or related field)</li><li>
4&ndash;7+ years of experience as a Business Analyst and/or QA Tester</li><li>
Experience with ServiceNow or ITSM platforms</li><li>
Strong understanding of software development lifecycle (SDLC)</li><li>
Experience with Agile/Scrum environments</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
ServiceNow experience (ITSM, ITAM, CMDB, Service Portal)</li><li>
Familiarity with test tools (JIRA, Azure DevOps, TestRail, etc.)</li><li>
Knowledge of ITIL framework</li><li>
Experience with API and integration testing</li><li>
Certifications:<ul><li>
ServiceNow CSA (preferred)</li><li>
CBAP / PMI-PBA (nice to have)</li><li>
ISTQB (nice to have)</li></ul></li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst / Tester

Technuf LLC

<div><h3 class="jobSectionHeader">Who we are
</h3>Technuf, LLC is a Maryland based SBA certified 8(a) small business company providing leading-edge and proven technologies, industry vertical domain expertise and highly skilled and motivated professionals to achieve our customers&rsquo; mission critical business needs.
<h3 class="jobSectionHeader">What we&rsquo;re looking for</h3>
Technuf is seeking a skilled and experienced ServiceNow Business Analyst/Developer.
<h3 class="jobSectionHeader">Job Description</h3>
Responsibilities
<div><ul><li>Transition-In Responsibilities
The Contractor shall:
<div><ul><li>Participate in onboarding sessions with the IAM Program Manager, ITD Technical Teams, and ServiceNow administrators.</li></ul>
<ul><li>Review existing IAM processes, access request procedures, and ServiceNow configurations relevant to IAM.</li></ul>
<ul><li>Conduct knowledge transfer sessions to understand the current-state ServiceNow environment and related IT Service Management (ITSM) processes.</li></ul>
<ul><li>Develop a plan outlining activities, timelines, roles, and expectations.</li></ul>
</div></li></ul><ul><li>ServiceNow Workflow Design &amp; Configuration
The Contractor shall:
<div><ul><li>Conduct requirement gathering activities with business units, ITD technical teams, and IAM stakeholders.</li></ul>
<ul><li>Facilitate working sessions to document functional and technical requirements.</li></ul>
<ul><li>Translate business requirements into detailed process flows.</li></ul>
</div></li></ul><ul><li>Integration &amp; Coordination Support
The Contractor shall:
<div><ul><li>Coordinate with IAM technical resources to align ServiceNow workflows with Microsoft Entra ID, Active Directory, and Adaxes.</li></ul>
<ul><li>Collaborate with ITSM, security, and application teams to ensure seamless workflow execution.</li></ul>
</div></li></ul><ul><li>Testing, Implementation, and Optimization
The Contractor shall:
<div><ul><li>Support user acceptance testing (UAT) of developed ServiceNow workflows.</li></ul>
<ul><li>Troubleshoot workflow issues and implement fixes/enhancements.</li></ul>
<ul><li>Assist with production deployment and support.</li></ul>
</div></li></ul><ul><li>Reporting and Documentation
The Contractor shall:
<div><ul><li>Develop and maintain documentation for ServiceNow configurations, workflows, and related processes.</li></ul>
<ul><li>Provide clear implementation and operational documentation for State staff.</li></ul>
<ul><li>Participate in knowledge transfer activities to ensure workflows can be maintained by internal teams.</li></ul>
<ul><li>Deliver written reports, status updates, and documentation as required by the IAM Program Manager.</li></ul>
</div></li></ul></div><h3 class="jobSectionHeader">Requirements</h3>
The candidate shall have a minimum of five (5) years of experience providing professional services that include IT business analysis and the design, configuration, and implementation of workflows within ServiceNow, including at least one (1) engagement supporting identity or access management. Experience must include:
<ul><li>Experience in requirements gathering, documentation, and implementation support for IT or security-related systems.</li>
<li>Experience configuring and developing workflows within ServiceNow.</li>
<li>Experience supporting workflows related to identity, access requests, onboarding/offboarding, or security-related processes.</li>
<li>Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) ServiceNow certification.</li>
<li>The candidate shall provide a resume as well as a minimum of two (2) references that are able to attest to the Personnel Minimum required experience.</li>
<li><h3 class="jobSectionHeader">Education</h3></li>
<li>Graduation from an accredited college or university with a bachelor&rsquo;s degree.</li>
<li><h3 class="jobSectionHeader">Interview</h3></li>
<li>Please note that both remote and in-person interviews may be required for this opportunity.</li>
<li><h3 class="jobSectionHeader">Location</h3></li>
<li>This is an on-site position based in Montgomery County, MD.</li></ul></div>
 <div><div><div><h4 class="jobSectionHeader">Need help?
</h4>Not sure exactly what you&rsquo;re looking for or just want clarification? We&rsquo;d be happy to chat with you and clear things up for you.
<h6 class="jobSectionHeader">Call anytime
</h6>+1-301-678-9997
<h6 class="jobSectionHeader">Email us
</h6>jobs@technuf.com</div></div></div>

ServiceNow Business Analyst/Develope

Blue Rose Consulting Group, Inc.

<div>ServiceNow Business Analyst (Service Portal) 
Location: Remote &ndash; with hybrid support (1&ndash;2 days onsite in Rosslyn, VA)
Make an Impact Where It Matters Most 
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a ServiceNow Business Analyst with strong Service Portal experience to support a federal client in delivering modern, user-centric digital services.
In this role, you will bridge the gap between business needs and technical solutions, helping design and optimize ServiceNow Service Portal experiences that improve usability, efficiency, and mission outcomes. You will collaborate with stakeholders, developers, and program leadership to drive process improvements and scalable ServiceNow solutions in a secure environment.
What You&rsquo;ll Do 
As a ServiceNow Business Analyst, you will:
<ul><li>Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on Service Portal solutions
</li><li>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria
</li><li>Support the design and enhancement of ServiceNow Service Portal interfaces to improve user experience and accessibility
</li><li>Collaborate with developers and administrators to implement ITSM workflows (incident, problem, change) and portal integrations
</li><li>Analyze current processes and recommend improvements to increase efficiency and reduce manual effort
</li><li>Participate in Agile ceremonies and contribute to backlog grooming, sprint planning, and delivery tracking
</li><li>Support testing efforts, including UAT coordination and validation of ServiceNow solutions
</li><li>Maintain documentation for processes, workflows, and system configurations
</li></ul>Schedule &amp; Shift Details
<ul><li>Full-time (40 hours/week)
</li><li>Remote with hybrid support (1&ndash;2 days onsite in Rosslyn, VA; East Coast hours required)
</li></ul>Requirements
<ul><li>U.S. Citizenship required
</li><li>Active Secret clearance required
</li><li>Minimum of 5 years of experience as a Business Analyst or related role supporting IT systems
</li><li>Minimum of 3 years of hands-on ServiceNow experience, including Service Portal and ITSM modules
</li><li>Experience working in Agile environments (Scrum, SAFe)
</li><li>Experience supporting SDLC processes
</li><li>Demonstrated experience with:
<ul><li>ServiceNow Service Portal design and user experience improvements
</li><li>ITSM processes (incident, problem, change management)
</li><li>Requirements gathering and stakeholder engagement
</li><li>Workflow automation and process optimization
</li></ul></li><li>Strong communication skills with the ability to work across technical and non-technical teams
</li></ul>Preferred Qualifications
<ul><li>ServiceNow Certified System Administrator and/or ITSM Implementation Specialist
</li><li>Experience with Predictive Intelligence and workflow automation
</li><li>PMP and/or ITIL certification
</li><li>Experience supporting federal or government environments
</li></ul>Why Join Blue Rose?
<ul><li>Work on mission-critical ServiceNow solutions supporting federal operations
</li><li>Collaborate with high-performing Agile teams
</li><li>Drive meaningful improvements in user experience through Service Portal innovation
</li><li>Contribute to secure, scalable digital transformation initiatives
</li></ul>Apply Today 
Email: bluerosestaffing@bluerose-consulting.com 
Website: www.bluerose-consulting.com/careers 
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/</div>

ServiceNow Business Analyst (Service Portal)

<div>Description
*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed.
ICF&rsquo;s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers.
Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client&rsquo;s business.
The Team:
The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&amp;M) activities and Development and Modernization (DM&amp;E) efforts.
Job Responsibilities
We are seeking a Senior Low Code Application Business Analysts to assist our customer&rsquo;s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs.
The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework.
This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.
Minimum Job Requirements:<ul><li>
Bachelor&rsquo;s Degree</li><li>
5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform</li><li>
5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)</li><li>
2+ years of experience with Low Code Application Platform</li><li>
5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback</li><li>
US Citizenship required due to federal contract requirements</li><li>
Must be able to obtain Public Trust clearance.</li></ul>
Desired Skills:<ul><li>
US Citizenship required due to federal contract requirements</li><li>
Must be able to obtain Public Trust clearance</li><li>
Expertise in documentation, requirements gathering, and elicitation technique</li><li>
Proven ability to work independently without supervision in fast-paced environments</li><li>
Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews)</li><li>
Experience leading client/user sessions and capturing requirements and feedback</li><li>
Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts</li><li>
Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests)</li><li>
Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics</li><li>
Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD)</li><li>
ServiceNow certification (highly recommended); CSA preferred</li><li>
Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices</li><li>
Experience using project and requirements management tools (e.g., JIRA)</li><li>
Strong analytical skills with ability to review and interpret existing system documentation and map business processes</li><li>
Ability to maintain project plans, resource schedules, and forecast activities</li><li>
Experience working in ambiguous environments with shifting priorities and deadline</li><li>
Ability to provide technical support and troubleshoot issues effectively</li><li>
Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce)</li><li>
Excellent oral and written communication skills</li></ul><ul><li>
Low-code development experience</li><li>
System administrator experience</li><li>
Scrum Master certification</li></ul>
#DMX24
#Indeed
#LI-CC1
#Clearance
#yru22
Working at ICF
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<div>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records. 
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</div><div>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</div><div> 
Candidate AI Usage Policy</div><div><div>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</div><div>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</div></div> 
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00
Nationwide Remote Office (US99)</div>

Senior ServiceNow Business Analyst Public Trust (Remote) TT

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a highly motivated and skilled ServiceNow Business Analyst with specialization in HRSD to be part of our Colleague Experience team. The ServiceNow HRSD Business Analyst will be responsible for gathering business requirements, and designing and maintaining all HRSD applications (except for Knowledge Management and the Portal).
This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of standardizations and best practices. 
 
Responsibilities:<ul><li>
Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.</li><li>
Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys.</li><li>
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.</li><li>
Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform.</li><li>
Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes.</li><li>
Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures.</li><li>
Provides training and support to users for new or modified features and functionalities.</li><li>
Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings.</li><li>
Develops and manages documentation, including design workbooks and test scenarios.</li><li>
Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.</li></ul><div>
This role may be hybrid (2&ndash;3 days per week in office) at our CVS locations in Richardson, TX; Scottsdale, AZ; Hartford, CT; or Woonsocket, RI. Fully remote will also be considered.</div>
Required Qualifications<ul><li>
5 + years of experience in HR Operations
</li><li><div>5+ years of experience designing, configuring, and maintaining ServiceNow HRSD applications, including writing detailed functional requirements for development teams</div></li><li>
3+ years' experience with backlog, demand, and incident management</li><li>
2+ years' demonstrated problem-solving skills</li><li>
2+ years' experience effectively communicating and collaborating in a diverse team environment</li></ul> 
Preferred Qualifications<ul><li>
ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)</li><li>
Technical background</li><li>
Strong attention to detail</li></ul> 
Education<ul><li>
Bachelor&rsquo;s degree in human resources, Computer Science, Information Technology, or a related field</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/25/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Business Analyst - ServiceNow HRSD

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