servicenow business analyst

Capgemini Government Solutions

<p></p><div><p>Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow Business Analyst to join our team to support our government clients. This multi-faceted opportunity is a role in our ServiceNow capability team that is growing and providing room for creativity and growth for a dynamic and exciting career path. The ServiceNow Business Analyst works in collaboration with teams across the business to support clients looking for creative solutions! As a ServiceNow Business Analyst you will work on managing the lifecycle process that translates business requirements into functioning software systems, services and solutions. This role is an opportunity to apply and grow your skillset in design architecture with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS&rsquo; capabilities.</p>
<p><b>
Job Responsibilities</b></p>
<p>
As a ServiceNow Business Analyst, you will:</p>
<ul>
<li>Manage User Stories, Sprint Backlog, and Kanban Board</li>
</ul><ul><li>Experience with working with Product Owners/Managers and maintain Product Backlog</li>
</ul><ul><li>Sprint Planning.</li>
</ul><ul><li>Define, measure, and improve using KPIs like Burndown chart and Velocity</li>
</ul><ul><li>Add acceptance criteria to the User Stories in the Sprint Plan.</li>
</ul><ul><li>Plan and run the daily stand up,</li>
</ul><ul><li>Creating a plan to deliver a working solution.</li>
</ul><ul><li>Backlog Refinement, Packaging, Deployment, and Release</li></ul><br>
<p></p>
<p>
Required Qualifications</p>
<ul>
<li>Bachelor&rsquo;s Degree in business, management information systems, computer science or related field.</li>
</ul><ul><li>US Citizenship Required</li>
</ul><ul><li>3-5+ years of experience with ServiceNow and Agile/Scrum methodologies</li>
</ul><ul><li>Experience with Test-Driven Development (TDD)</li>
</ul><ul><li>Experience with leading agile teams in a large project requiring coordination between teams</li>
</ul><ul><li>Validate a Quality Plan and Plan Sprint Execution</li></ul><br>
<p></p>
<p>
Preferred Qualifications</p>
<ul>
<li>Agile/Scrum Master Certification</li>
</ul><ul><li>Active Secret Clearance a plus, but not required</li></ul><br>
<p></p>
<p><b>
About Capgemini</b></p>
<p>
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.</p>
<p><b>
Get The Future You Want | www.capgemini.com</b></p>
<p>
Disclaimer</p>
<p>
All qualified applicants will be considered for employment based on their skills, and merit.</p>
<p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p>
<p>
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.</p>
<p>
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k-$120k.</p>
<p>
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.</p>
<p>
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</p>
<p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

ServiceNow Business Analyst

Capgemini Invent

<div>
 <p>
  At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Capgemini Invent
  </strong>
 </p>
 <p>
  Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what&rsquo;s next for their businesses.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role:
  </strong>
 </p>
 <p>
  &bull; Gather and document business requirements by conducting discovery meetings, workshops, and analysis of existing processes. Perform a gap analysis of current/desired processes. The BA will utilize a repository to archive, create lists, and document libraries
 </p>
 <p>
  &bull; Collaborate with stakeholders to define and prioritize features, enhancements and system integrations. Provide effective and comprehensive communication project wide, and engage across the team and project stakeholders
 </p>
 <p>
  &bull; Participate in the testing and validation of delivered solutions, ensuring they meet the defined requirements and quality standards. Support end-users pre and post implementation of new solutions providing guidance and knowledge to help resolve any gaps and ensure a smooth implementation.
 </p>
 <p>
  &bull; Coordinate and conduct working sessions to gather and document requirements. Work closely with developers to ensure all requirements are understood, documented, and tested. Stay up to date with the latest ServiceNow releases and features to ensure we continuously improve our solutions and offerings.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  &bull; A master&rsquo;s degree is must, preferably MBA. ServiceNow certifications (ITSM, HRSD, CSM, SPM) would be highly advantageous. A good understanding of ITIL v3 or v4 and ITIL V3/V4 certification is preferred
 </p>
 <p>
  &bull; Must have at least 8+ years of work experience as a Business Analyst and 5+ years as a Business Analyst in ServiceNow implementation and have hands on experience in ServiceNOW Platform implementation as a Business Analyst across modules
 </p>
 <p>
  &bull; Analytical and problem-solving skills. Familiarity with Agile/Scrum methodologies and tools
 </p>
 <p>
  &bull; Experience working with a development team, end users, and provide leadership/mentoring to other analysts required
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will love about working here
  </strong>
 </p>
 <p>
  &middot; We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
 </p>
 <p>
  &middot; At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
 </p>
 <p>
  &middot; Equip yourself with valuable certifications in the latest technologies such as Generative AI.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Capgemini
  </strong>
 </p>
 <p>
  Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of &euro;22.5 billion.
 </p>
 <p>
 </p>
</div>


DXC Technology

<p><b>Key Responsibilities:</b></p><ul><li>Gather, analyze, and document business requirements for ITSM processes using ServiceNow</li><li>Collaborate with stakeholders to identify business challenges and opportunities for improvement</li><li>Translate business needs into detailed functional and technical requirements</li><li>Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives</li><li>Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)</li><li>Conduct workshops and stakeholder interviews to validate requirements and design decisions</li><li>Support UAT, training, and deployment activities</li><li>Provide post-implementation support and continuous improvement recommendations</li><li>Develop process documentation, user stories, use cases, and workflow diagrams</li><li>Ensure compliance with governance, best practices, and organizational standards</li></ul>

ServiceNow Business Analyst ITSM

Ameriprise Financial

<div>REQUIRED QUALIFICATIONS:
<br>
<br>
Bachelor&rsquo;s degree in computer science, engineering, business, or comparable studies
<br>
<br>
2-4 years of experience in Requirement Analyses.
<br>
<br>
Analytical mind and problem-solving aptitude
<br>
<br>
Good to have ServiceNow Admin Cert, CIS &ndash; VR, CIS &ndash; SIR as this will help me primary understanding of the platform.<p></p><div><p><b>
Responsibilities</b></p></div><div><div><ul><li><p>
Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio and expected outcomes based on customer communication.</p></li></ul></div><div><ul><li><p>
Excellent documentation and communication skills and strong attention to detail required.</p></li></ul></div><div><ul><li><p>
Must have Knowledge of Modules - Vulnerability Response, Security Incident response &amp; Threat intelligence</p></li></ul></div><div><ul><li><p>
Good to have knowledge &ndash; GRC &amp; Security Operations Center.</p></li></ul></div><div><ul><li><p>
Understanding of basics of REST and SNOW Integration</p></li></ul></div><div><ul><li><p>
Good to have knowledge of Service Portal &amp; Workspaces.</p></li></ul></div><div><ul><li><p>
Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation.</p></li></ul></div><div><ul><li><p>
Close collaboration with Developer, Solution architects and other team members for the requirements and associated functionality.</p></li></ul></div><div><ul><li><p>
Demonstrate strong ability to evaluate constraints, risks, and dependencies.</p></li></ul></div></div><p></p><p><b><br>
About Our Company</b><br>
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm&rsquo;s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You&rsquo;ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.</p><p></p><p>
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.</p><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Timings</b></p></div></div></div></div></div></div></div>
(2:00p-10:30p)<p></p><div><div><div><div><div><div><div><p><b>
India Business Unit</b></p></div></div></div></div></div></div></div>
AWMPO AWMP&amp;S President's Office<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Technology</div>

<div>Posting Description:
<div><b>
Job Title- </b>ServiceNow Business Analyst</div><div><b>
Position type- </b>Full Time
</div><div><b>Work Location- </b>Noida/Gurugram/Bangalore</div><div><b>
Working style- </b>Hybrid</div><div><b>
Cab Facility- </b>Yes
</div><div><b>Shift Time -</b>12:30PM- 9:30PM</div><div><b>
People Manager role: </b>No</div><div><b>
Required education and certifications critical for the role- </b>Any Graduate or Post-Graduate (full time)</div><div><b>
Required years of experience &ndash; </b>9+ year of relevant experience</div><div></div><p><b><br>
AON IS IN THE BUSINESS OF BETTER DECISIONS</b></p><p>
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
</p><p>As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.</p><div><b><br>
</b></div><div><b>GENERAL DESCRIPTION OF ROLE:</b></div><div>
 ServiceNow Business Analyst is responsible to perform software configuration and support including, but not limited to platform administration &amp; providing support on incidents. Adapts existing methods and procedures to create possible solutions to complex requirements. Uses considerable judgment to determine solution on complex problems.</div><div></div><div><b><br>
JOB RESPONSIBILITIES
</b></div><ul><li>Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)</li><li>
Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate</li><li>
Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables &ndash; process flows, test cases, etc. to meet development and stakeholder needs</li><li>
Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.</li><li>
Administer ServiceNow Platform and perform configurations to maintain and enhance deployed solutions on the system.</li><li>
The resource maintains the stability and usability of the platform across production and non-production environments.</li><li>
Perform application maintenance to include performance monitoring and error identification and remediation.</li><li>
Collaborate and contribute in architecture discussions to improve sustainability and health of the platform.</li><li>
Perform development configurations for new enhancements</li><li>
Manage support for incidents and perform code migration using update sets/app repository</li><li>
Lead upgrade planning and execution including cloning and patching exercises.</li><li>
Manage instance security: user/group access, administration, access control lists. etc.</li><li>
Provide configuration assistance to developers and stakeholders</li><li>
SN Certifications required.</li></ul><p></p><p><b><br>
SKILLS/COMPETENCIES REQUIRED</b></p><ul><li>
9+ experience in ServiceNow support
</li><li>Experience on improving health of the platform referring to health scan of instance.
</li><li>Extensive experience working with clients and users.
</li><li>Good interpersonal skills and ability to work with diverse and remote teams.</li></ul><div><b>
Education:
</b></div><ul><li>Bachelor&rsquo;s degree or above.
</li><li>Certified System Administrator is mandatory
</li><li>Certification on ServiceNow modules will be preferred</li></ul><p><b>
HOW WE SUPPORT OUR COLLEAGUES</b></p><p>
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.</p><p>
Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!</p><p>
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.</p><p></p><div><b><br>
#LI-RK2</b></div></div><p></p>

ServiceNow CSM Business Analyst

PaperDrop Corp.

<p>We are hiring for our client, a leading organization based in <b>Dubai, UAE </b>who is seeking an experienced <b>ServiceNow EHS Business Analyst and Proxy Product Owner</b> to join their team.</p><p><b>About the Role</b></p><p>The successful candidate will act as a bridge between business stakeholders and technical teams to capture, document, and deliver Environment, Health and Safety (EHS) requirements through the ServiceNow platform. This role ensures that EHS processes and solutions are effectively designed, implemented, and optimized to meet business needs.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct workshops and meetings with EHS stakeholders to gather and validate requirements.</li><li>Document business processes, workflows, and functional requirements.</li><li>Translate business needs into detailed functional specifications and user stories.</li><li>Collaborate with development and IT teams to ensure successful ServiceNow solution delivery.</li><li>Support user acceptance testing, training, and post-go-live adoption.</li><li>Ensure EHS initiatives align with organizational digital transformation goals.</li></ul><p><b>Primary Skills</b></p><ul><li>Hands-on experience with <b>EHS platforms</b> such as <b>Enablon, Sphera, or Intelex</b>.</li><li>Strong knowledge of <b>data visualization and reporting tools</b>.</li></ul><p><b>Secondary Skills</b></p><ul><li>Understanding of <b>cybersecurity</b> and <b>IT risk management principles</b>.</li></ul><p><b>Required Skills and Qualifications</b></p><ul><li>Minimum <b>five years of experience</b> as a Business Analyst in EHS or ServiceNow implementation projects.</li><li>Knowledge of workplace safety standards such as <b>ISO 45001, OSHA, and ISO 14001</b>.</li><li>Excellent stakeholder engagement and documentation skills.</li><li>Experience working in <b>Agile or Scrum</b> delivery environments.</li></ul><p><b>Job Details</b></p><ul><li><b>Location:</b> Dubai, UAE</li><li><b>On-site</b></li><li><b>Job Type:</b> Full-time</li></ul><p><b>Why Join</b></p><p>This is an excellent opportunity to work with a reputed organization and play a key role in driving digital transformation through innovative ServiceNow and EHS solutions.</p><p>Job Type: Full-time</p><p>Pay: AED28,000.00 - AED35,000.00 per month</p><p>Experience:</p><ul><li>BA in EHS or ServiceNow implementation projects: 5 years (Preferred)</li></ul>

ServiceNow EHS Business Analyst and Proxy Product Owner

Orbitouch Outsourcing Private Limited

<p>Profile: Business analyst</p><p>Experience: 5 to 8 years</p><p>CTC : 15&ndash;20lpa</p><p>Location - Pune</p><p>Working days &ndash; 5days (9 to 6pm or 10 to 7pm)</p><p><b>Key Responsibilities:</b></p><ul><li>Captures customer&rsquo;s and service providers&rsquo; requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers</li><li>Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation</li><li>Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff</li><li>Support the test phases with the test team</li><li>Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers</li><li>Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents</li><li>Very good Understanding Scrum Methodology</li><li>Willingness and quick learning of new business domains</li><li>Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently</li><li>Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members</li><li>Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,</li><li>Decompose high-level information into details,</li><li>Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members</li><li>Use of industry recognized technologies line MS applications in order to facilitate work environment</li><li>Demonstrate experience in communicating across all levels of an organization, at the most senior level</li><li>5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC</li><li>Preferred experience in ServiceNow ITSM, HRSD, GRC modules</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you qualified with Diploma/Degree in Graducation or relevant field?</li><li>are you most comfortable with location Pimple Nilakh, Pune?</li><li>what is your current annual salary / ctc?</li><li>what is your expected annual salary / ctc?</li><li>How many years of Proven experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC?</li></ul><ul><li>what is your notice period? (in days)</li><li>How would you rate yourself on a scale of 1 to 10?&quot; between your experience /skills &amp; as required experience in job descriptions?</li></ul><p>Work Location: In person</p>

Business analyst

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