servicenow business analyst

DXC Technology

<p><b>Key Responsibilities:</b></p><ul><li>Gather, analyze, and document business requirements for ITSM processes using ServiceNow</li><li>Collaborate with stakeholders to identify business challenges and opportunities for improvement</li><li>Translate business needs into detailed functional and technical requirements</li><li>Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives</li><li>Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)</li><li>Conduct workshops and stakeholder interviews to validate requirements and design decisions</li><li>Support UAT, training, and deployment activities</li><li>Provide post-implementation support and continuous improvement recommendations</li><li>Develop process documentation, user stories, use cases, and workflow diagrams</li><li>Ensure compliance with governance, best practices, and organizational standards</li></ul>

ServiceNow Business Analyst ITSM

Capgemini

<div><div><div><p>Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville</p><div>
Principal ServiceNow Business Analyst SME HRSD</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p><div><div><div><div>
Job Description</div></div><div><p>
Our Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module.</p></div></div><div><div><div>
Requirements</div></div><div><p><b>
Key Responsibilities</b><br>
Requirements Gathering &amp; Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area.<br>
Translate complex technical specifications into business logic and vice versa.
<br>
Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements.
<br>
Documentation &amp; Communication Create user stories, process guides, end-user documentation, and playbooks.
<br>
Document enhancement requests and technical specifications related to the HRSD module.<br>
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
<br>
Platform Expertise &amp; Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security &amp; Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives.
<br>
Support UAT sessions and training for various client personas.
<br>
Agile &amp; Delivery Support Write user stories to be configured by technical developers.
<br>
Work within Agile frameworks to support sprint planning and execution.
<br>
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
<br>
Ensure deliverables are complete, consistent, and aligned with customer expectations.
</p><p><b>Required Qualifications</b><br>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
<br>
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module.<br>
ITIL Foundation Certification (v4). Strong oral and written communication skills.
<br>
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
</p><p><b>Preferred Qualifications</b><br>
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD.<br>
Familiarity with Common Services Data Model and Strategic Portfolio Management.
<br>
Ability to work independently and manage multiple priorities.
</p><p><b>Key Competencies
</b><br>
Business process reengineering technical and functional documentation for Stakeholder engagement. Agile delivery and sprint planning skills. ServiceNow platform knowledge and workshop facilitation and training experience.</p><p>
</p></div></div></div><p>The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars.</p><p>
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p><p>
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p><p>
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p><p>
It is not typical for candidates to be hired at or near the top of the posted compensation range.</p><p>
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><p>
</p><p><b>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.</b> In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
</p><ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li></ul><ul><li>
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li><li>
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li><li>
Life and disability insurance</li><li>
Employee assistance programs</li><li>
Other benefits as provided by local policy and eligibility</li></ul><p><b>
Important Notice:</b> Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><p>
</p><p><b>Disclaimers</b></p><p>
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p><p>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p><p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p><p></p><p><br>
</p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
384827-en_US</div></div><div><div>
Posted on</div><div>
30 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville</div></div><div><div>
Business unit</div><div>
Cloud Infrastructure Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Cloud Infrastructure Management</div></div></div></div></div></div></div></div></div><p></p>

Principal ServiceNow Business Analyst SME HRSD

<div><div><div><p>Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton - Sogeti US, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville</p><div>
Senior ServiceNow Business Analyst SIAM Management Consultant</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p><div><div><div><div><b>
Job Description</b></div></div><div><div><p><b>
Job Summary</b></p></div><div><p>
The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
<br>
This role combines deep knowledge of SIAM operating models and ServiceNow capabilities across the ServiceNow platform to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements.
</p></div></div></div><div><div><div><b>Key Requirements</b></div></div><div><div><p><b>
Responsibilities</b><br>
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows.
<br>
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery.
<br>
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles.</p><p>
Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
<br>
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers.
</p></div><div><p><b>Required Qualifications</b><br>
Proven experience in SIAM and ServiceNow solution design and implementation.
<br>
Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM.
<br>
Expertise in business and technical writing for client-facing documentation.
<br>
Familiarity with infrastructure, networks, databases, and web technologies.
<br>
Excellent communication and stakeholder engagement skills.
<br>
Ability to work independently and proactively address integration challenges.
<br>
Ability to work with clients and stakeholders of all levels.
<br>
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.
<br>
Ability to create engagement documentation and collateral.
</p></div><div><p><b>Preferred Qualifications</b>
<br>
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
<br>
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
<br>
Experience with multi-vendor environments and service integrator models.
<br>
Knowledge of governance frameworks and performance metrics.
</p></div></div></div></div><p>The base compensation range for this role in the posted location is: $115,000 to $130,000 Base Salary USD.</p><p>
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p><p>
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p><p>
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p><p>
It is not typical for candidates to be hired at or near the top of the posted compensation range.</p><p>
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><p>
</p><p><b>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.</b> In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
</p><ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li></ul><ul><li>
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li><li>
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li><li>
Life and disability insurance</li><li>
Employee assistance programs</li><li>
Other benefits as provided by local policy and eligibility</li></ul><p><b>
Important Notice:</b> Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><p>
</p><p><b>Disclaimers</b></p><p>
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p><p>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p><p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p><p></p><p><br>
</p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
384844-en_US</div></div><div><div>
Posted on</div><div>
31 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton - Sogeti US, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville</div></div><div><div>
Business unit</div><div>
Cloud Infrastructure Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Cloud Infrastructure Management</div></div></div></div></div></div></div></div></div><p></p>

Senior ServiceNow Business Analyst SIAM Management Consultant

RiseIT Solutions

<div><div><b>Title: ServiceNow Business Process Analyst</b></div>
<div><b>Location: 100% Remote (Eastern Time Zone)</b></div>
<div><b>Type: Contract</b></div>
<div><b>Rate: $62 per hour</b></div>
<div></div><div><b>Education: HS, JC, College Bachelors</b></div>
<div></div><div><b>MUST HAVE: ServiceNow BA experience</b></div>
<div></div><div>Service Request Process Analyst/BA (ServiceNow)</div>
<div></div><ul><li>Review and document current state of IT request management for acquired facility to include both front end and back end processes.</li>
<li>Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.</li>
<li>Determine if new service request forms need to be created.</li>
<li>Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.</li>
<li>Ensuring that service request requirements align to the clients service request design guiding principles.</li>
<li>Determine appropriate catalog and categorization to place service request.</li>
<li>Obtain signoff of service request design.</li>
<li>Document work in Service Now Agile application.</li>
<li>Report on progress, risks, issues, etc.</li>
<li>Test service request forms and coordinate testing by SMEs.</li>
<li>Assist with communications relative to service request changes, adds, etc.</li>
<li>Assist with education of newly acquired IT support teams on the enterprise request management process and tool.</li>
<li>Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests.</li>
</ul>
<div></div><div>Lack of appropriate resources in this area impacts existing service request modifications and creation of new service requests to maintain our services and to support other IT projects. The build out and maintenance of service requests is a critical success factor in extending best practices and tools in service management to the enterprise, optimizing IT service request fulfillment and integrating IT services for mergers and acquisitions</div>
<div></div><div>ServiceNow, ITSM, ITBM, Outlook, MS Teams, MS Office, Share Point</div>
<div>1. Service Design</div>
<div>2. Request Fulfillment Workflow</div>
<div>3. Testing Experience</div>
<div>4. Service Catalog Delivery</div>
<div>5. IT Service Management-Intermediate Level &ndash; Knowledge of ServiceNow within this area</div>
<div></div><div>Work Hours: M-F 8:00 &ndash; 5:00 Eastern Time</div></div>

ServiceNow Business Process Analyst

Accenture Federal Services

<div></div><div><div><div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.<br>
<br>
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.<br>
<br>
Join us to drive positive, lasting change that moves missions and the government forward!</div></div><div></div><p><b><br>
The work:</b></p>
<ul>
<li>Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds functional requirements</li>
<li>Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution</li>
<li>Works closely with the ServiceNow Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts</li>
<li>Assists in quality management reviews and ensures that all business and design requirements are met</li>
<li>Plays an active role in configuring the solution and supporting the technical team for any custom development required</li>
<li>May also assist and sometimes lead test plan development and execution</li>
<li>Supports Organizational Change Management (OCM) efforts by providing information on the &quot;to be&quot; solution</li>
<li>Leads internal development of business process story / requirement gathering.</li>
</ul>
<p><b>Here's what you need:</b></p>
<ul>
<li>3+ years of ServiceNow Application Design experience</li>
<li>3+ years of ServiceNow Business Analysis experience</li></ul><p></p><div><div><div><br>
<div></div>
<div><b><i>What We Believe</i></b><b><i>
</i></b></div><div><i>As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.</i></div>
</div>
<div></div><div><b><i>Equal Employment Opportunity Statement</i></b></div>
<div><i>We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the</i><i> Accenture Federal Services Equal Opportunity Policy Statement.</i></div>
<div></div>
<div><i>Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.</i></div>
<div></div>
<div><b><i>Requesting An Accommodation</i></b></div>
<div><i>Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</i></div>
<div></div>
<div><i>If you</i><b><i> </i></b><i>are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.</i></div>
<div></div>
<div><b><i>Other Employment Statements</i></b></div>
<div><i>Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</i></div>
<div></div>
<div><i>Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.</i></div>
<div></div>
<div><i>Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.</i></div>
<div></div>
<div><i>The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</i></div>
<div></div>
<div><i>California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please </i><i>click here</i><i> for additional important information.</i></div></div></div></div><p></p>

ServiceNow Application Designer

Windward Consulting

<div><div><div><div>Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world&rsquo;s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.</div><div>
</div></div><div><div>
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning&mdash;empowering our consultants to tackle complex challenges for innovative clients. If you&rsquo;re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.</div><div>
<div>
Windward is seeking a highly skilled and experienced ServiceNow Product Owner to play a key role in transforming the ServiceNow platform into a strategic business enabler. This role bridges business needs and technical solutions by defining vision, gathering requirements, guiding delivery, and ensuring the platform delivers measurable value across the organization.</div><div>
</div><div>
The Product Owner owns the platform roadmap, prioritization, and strategic direction. They serve as the primary link between stakeholders and the delivery teams, ensuring alignment across business goals, technical feasibility, and best practices. The ideal candidate possesses a blend of technical expertise, product strategy, and exceptional customer‑facing skills to guide the platform&rsquo;s direction and ensure it supports organizational priorities.</div></div></div></div><div><div><div>
</div><div><div>
Key Responsibilities</div></div><div><ul><li><div>
Define and maintain the ServiceNow product vision and roadmap aligned with organizational objectives.</div></li><li><div>
Provide clear decision authority for ServiceNow work intake by triaging, evaluating, and prioritizing incoming requests to ensure alignment with business objectives and platform standards.</div></li><li><div>
Own and prioritize the ServiceNow backlog, including enhancement requests, defects, and new capabilities, ensuring all work is refined and delivered based on business value.</div></li><li><div>
Engage stakeholders to gather, refine, and prioritize requirements to ensure alignment with platform standards and business objectives.</div></li><li><div>
Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities.</div></li><li><div>
Ensure platform work remains focused on delivering measurable business outcomes.</div></li><li><div>
Provide subject matter expertise and trusted guidance for assigned ServiceNow application modules, ensuring best practices are followed by both customer and delivery teams.</div></li><li><div>
Manage dependencies, risks, and trade-offs associated with multiple ServiceNow initiatives.</div></li><li><div>
Drive platform governance, documentation standards, and long-term scalability of the ServiceNow ecosystem.</div></li><li><div>
Track platform performance, adoption metrics, and business outcomes to drive continuous improvement and maximize platform value.</div></li><li><div>
Support release planning, change management processes, and production deployments.</div></li></ul></div></div><div><div><div>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Business Administration, Computer Science, or related field.</li><li>
3-5+ years of experience working with ServiceNow platforms, including experience as a Product Owner or Business Analyst.</li><li>
Demonstrated experience facilitating requirements gathering through workshops, interviews, and system reviews.</li><li>
Experience designing processes and writing user stories within an Agile environment.</li><li>
Familiarity with ServiceNow data structures, tables, and workflows</li><li>
Strong analytical and problem-solving skills with high attention to detail.</li><li>
Excellent communication, facilitation, and stakeholder management skills.</li><li>
Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools).</li><li>
Experience with ITIL processes and frameworks.</li></ul><p>
Required Certifications</p></div></div><div><ul><li><div>
Certified Implementation Specialist &ndash; IT Service Management (CIS-ITSM)</div></li></ul></div><div><ul><li><div>
ServiceNow Certified System Administrator</div></li></ul></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
ITIL v3 or v4 Certification</div></li></ul></div></div><div><div><ul><li><div>
Additional ServiceNow certifications in areas such as SAM, GRC, or SPM</div></li></ul></div></div></div><div><div>
Location
</div></div><div><ul><li><div>Remote</div></li></ul></div><div><div><b>
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&amp;D, as well as the option to purchase additional Life Insurance and AD&amp;D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.</b></div><div>
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Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.</b></div></div></div>

ServiceNow Product Owner

Kalpas

<p>We are specifically looking for <b>immediate joiners</b>, with availability to start <b>as early as January 2026</b>. Please share <b>suitable profiles at the earliest</b>.</p><p><b>Role:</b> Data Analyst<br/><b>Engagement Duration:</b> 4&ndash;6 weeks (maximum 2 months)</p><p><b>Role Overview:</b><br/>The Data Analyst will support the rationalization and consolidation of global office site location data. Currently, the customer maintains <b>three separate site databases</b> supporting different use cases, with overlapping and inconsistent data. A central table (SiteDB) is also used more broadly across the organization.</p><p>The engagement is focused on <b>defined deliverables</b> rather than implementation or ongoing support. All data resides in <b>ServiceNow</b>, though <b>prior ServiceNow experience is not mandatory</b>.</p><p><b>Scope &amp; Key Deliverables:</b></p><ul><li>Analyze the three existing site databases to understand structure, overlaps, inconsistencies, and relevance of data attributes</li><li>Identify redundant, obsolete, or unclear data and assess risks where data usage or consumers are not fully known</li><li>Reconcile discrepancies where the same physical site is represented differently and define consistent site naming and identification rules</li><li>Identify and document Critical Data Elements (CDEs) required for ongoing data governance, quality, and control processes</li><li>Collaborate with the HCLTech ServiceNow Architect and Functional Analysts to design a single consolidated set of site tables</li><li>Produce clear documentation and justification of the proposed data model for review by the Architecture Review Board (ARB) and other stakeholders</li></ul><p><b>Required Experience:</b></p><ul><li>Strong data analysis and logical data modeling skills</li><li>Experience consolidating legacy or fragmented datasets</li><li>Ability to work with incomplete documentation and ambiguous data usage</li><li>Strong written communication skills with experience in stakeholder-facing documentation</li></ul><p>Job Type: Contractual / Temporary<br/>Contract length: 2 months</p><p>Pay: ₹346,937.82 - ₹1,394,912.56 per year</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Data Analyst

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