servicenow developer

Openkyber

<div><p>Sr ServiceNow Developer Location: Remote Need active security clearance Role Description : We are looking for a talented ServiceNow developer to deliver world-class ServiceNow applications for our federal clients. As a ServiceNow developer, you will be responsible for configuring ServiceNow components and developing customized solutions within the ServiceNow platform. You will also analyze requirements, user stories, acceptance criteria, wireframes, work in a cross-functional agile delivery team, support testing, deployment, and documentation activities, as well as troubleshoot/resolve errors. To ensure success as a ServiceNow developer, you should have extensive experience working with ServiceNow platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class ServiceNow developer can create dynamic and scalable ServiceNow applications that meet the changing needs of the company.</p>
<p><b>ServiceNow Developer responsibilities:</b> Working as a technical lead for teams and projects (e.g., performing code reviews and giving direct feedback, owning branch strategy and pull requests, defining standards/processes, instilling coding best practices and security, driving DevSecOps practices, authoring custom frameworks, coaching other developers and team members, providing performance reviews, working closely with other project leadership, etc.). Working on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. Developing customized solutions within the ServiceNow platform. Designing, coding, and implementing ServiceNow applications. Writing unit tests and performing due diligence to meet acceptance criteria. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training. Maintaining the security and integrity of the application software.</p>
<p><b>Required certifications:</b> ServiceNow System Administrator Certification, ServiceNow Certified Developer, ICAgile Certified or Certified Scrum Master, ServiceNow Certified System Administrator, 2+ Implementation Specialist and/or Application Developer Certifications.</p>
<p>6+ years experience as a Developer using object-oriented programing languages (e.g. Java, C#, C++), and minimum 3+ years of experience directly with Java, 3+ years experience in low-code/no-code platforms such as Appian, Salesforce, ServiceNow, etc.; Direct ServiceNow configuration experience desired. 5+ years experience in development on RDBMS platforms (e.g., Oracle, SQL, MySQL, MariaDB). 5+ years experience data modeling to include creating and modifying standard and custom objects, writing Stored Procedures, optimizing queries and views, and performing ETL. 5+ years experience in development using web technologies (e.g. JavaScript, HTML, CSS, Bootstrap, etc.). 5+ years experience in JSON, XML, SOAP, REST and working knowledge of application programming interfaces (APIs) to support low-code/no-code platforms. 5+ years experience in working on agile delivery teams (e.g. with POs, testers, architects) as well as performing testing, debugging, root cause analysis, and authoring technical artifacts / documents / deliverables. 5+ years experience using Git with branching / merging, code reviews, and pull requests. 3+ years experience deploying ServiceNow applications.</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

OCI MySQL HeatWave Engineer

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Description - Junior ServiceNow Developer</b></p>
<p><b>
Location:</b> Hyderabad / Chennai (Hybrid)<br>
<b>Employment Type:</b> Full-time<br>
<b>Experience Required:</b> 1-2 years of relevant experience</p>
<p><b>
Role Overview</b></p>
<p>
We are looking for a motivated <b>Junior ServiceNow Developer</b> with foundational knowledge of the ServiceNow platform to support development, configuration, and maintenance activities. The ideal candidate should have basic hands-on experience in ServiceNow development and a strong willingness to learn and grow in a fast-paced delivery environment.</p>
<p>
This role will involve working closely with senior developers, business analysts, and project teams to build and enhance ServiceNow solutions.</p>
<p><b>
Key Responsibilities</b></p>
<h3 class="jobSectionHeader"><b>
Development &amp; Configuration</b></h3>
<ul><li>Assist in developing and configuring ServiceNow applications and modules</li>
<li>Work on:
<ul><li>Business Rules</li>
<li>Client Scripts</li>
<li>UI Policies</li>
<li>UI Actions</li>
<li>Script Includes</li>
</ul></li><li>Support development of Service Catalog items, record producers, and workflows</li>
</ul><h3 class="jobSectionHeader"><b>Platform Support</b></h3>
<ul><li>Perform basic instance administration activities</li>
<li>Assist in data imports using transform maps and import sets</li>
<li>Support issue resolution and bug fixing</li>
<li>Participate in platform upgrades and release activities</li>
</ul><h3 class="jobSectionHeader"><b>Collaboration &amp; Learning</b></h3>
<ul><li>Work with senior developers to understand requirements and technical designs</li>
<li>Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)</li>
<li>Learn and apply best practices for ServiceNow development</li>
<li>Document configurations and development work</li>
</ul><h3 class="jobSectionHeader"><b>Testing &amp; Quality</b></h3>
<ul><li>Perform unit testing for developed features</li>
<li>Support QA and UAT cycles</li>
<li>Fix defects and ensure quality delivery</li>
</ul>
<p><b>Mandatory Skills &amp; Qualifications</b></p>
<h3 class="jobSectionHeader"><b>
Education</b></h3>
<ul><li>Bachelor s degree in Engineering, Computer Science, or related field</li>
</ul><h3 class="jobSectionHeader"><b>Experience</b></h3>
<ul><li>1-2 years of experience on the ServiceNow platform (internships + project experience can be considered)</li>
</ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3>
<ul><li>Basic understanding of <b>ServiceNow platform</b></li>
<li>Knowledge of:
<ul><li>JavaScript fundamentals</li>
<li>ServiceNow scripting (basic level)</li>
</ul></li><li>Familiarity with:
<ul><li>ITSM processes (Incident, Change, Problem)</li>
</ul></li><li>Understanding of:
<ul><li>Tables, forms, fields, and relationships in ServiceNow</li>
</ul>
</li></ul><p><b>Preferred Skills</b></p>
<ul>
<li>Exposure to Service Catalog, Flow Designer, or workflows</li>
<li>Basic understanding of REST APIs and integrations</li>
<li>Experience with version control tools like<br>
Git</li>
<li>Familiarity with Agile / Scrum methodology</li>
<li>Exposure to Service Portal or UI Builder (nice to have)</li>
</ul>
<p><b>Soft Skills</b></p>
<ul>
<li>Good communication and interpersonal skills</li>
<li>Strong willingness to learn and adapt</li>
<li>Problem-solving mindset</li>
<li>Ability to work in a team environment</li>
<li>Attention to detail</li>
</ul>
<p><b>Preferred Certifications</b></p>
<ul>
<li>ServiceNow Certified System Administrator (CSA) - (good to have, not mandatory)</li>
</ul>
</div><p></p><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>servicenow,servicenow platform,business rules,client scripts,itsm processes,workflows,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Developer II - Software Engineering

ITWORX

<div><p>Senior Software Engineer (ServiceNow) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>This role is required to support backend development and daily operational demands on the ServiceNow platform within RSG. The resource will focus on scripting, workflow automation, integrations, platform, configuration, and optimization to ensure stable, scalable, and efficient ServiceNow operations.</p>
<ul><li>Backend development across ServiceNow modules</li>
<li>Develop and troubleshoot scripts (JavaScript, Business Rules, Client Scripts, UI Policies)</li>
<li>Design, configure, and optimize Workflows and Flow Designer automations</li>
<li>Perform platform administration (roles, groups, ACLs, tables, forms, catalog items)</li>
<li>Support integrations with internal systems using REST/SOAP and MID Server</li>
<li>Enable process automation to reduce manual work and improve operational efficiency</li>
<li>Manage daily operational demands, enhancements, and platform maintenance</li>
<li>Collaborate with stakeholders for requirement gathering and solution design</li>
<li>Ensure compliance with internal architecture, governance, and security standards</li>
<li>Support platform upgrades, patching, testing, and performance tuning</li>
<li>Stable and optimized ServiceNow platform</li>
<li>Automated workflows supporting our operations</li>
<li>Well‑managed day‑to‑day administrative and development tasks</li>
<li>Efficient integrations between ServiceNow and internal systems</li>
<li>Reduced manual activities through scripting and automation</li>
<li>Up‑to‑date platform aligned with business needs</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li>
<li>3+years of relevant experience</li>
</ul><p><b>Mandatory Skills:</b></p>
<ul><li>JavaScript, Business Rules, Client Scripts, Script Includes</li>
<li>Flow Designer and Workflow development</li>
<li>Configuration &amp; Administration (ACLs, roles, groups, forms, UI configs)</li>
<li>REST/SOAP integrations, IntegrationHub, MID Server</li>
<li>ServiceNow ITSM</li>
<li>Troubleshooting and backend debugging</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>ServiceNow Platform</li>
<li>REST/SOAP APIs</li>
<li>Git / Version Control</li>
<li>IntegrationHub</li>
<li>MID Server</li>
<li>ITSM &bull;REST/SOAP</li>
<li>APIs</li>
<li>Git/VersionControl &bull;IntegrationHub &bull; MID Server</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>ITIL processes exposure</li>
<li>ITOM/HAM/SAM exposure</li>
<li>Automation Engine / Orchestration</li>
<li>Experience with large enterprise environments</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ServiceNow Certified System Administrator (CSA) &ndash; Required</li>
<li>ServiceNow Certified Application Developer (CAD) &ndash; Preferred</li>
<li>ITIL Foundation &ndash; Preferred</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2091</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>3+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Senior Software Engineer (ServiceNow)

<div><p>Lead Software Engineer - L1 (ServiceNow) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>This role is required to support backend development and daily operational demands on the ServiceNow platform within RSG. The resource will focus on scripting, workflow automation, integrations, platform, configuration, and optimization to ensure stable, scalable, and efficient ServiceNow operations.</p>
<ul><li>Backend development across ServiceNow modules</li>
<li>Develop and troubleshoot scripts (JavaScript, Business Rules, Client Scripts, UI Policies)</li>
<li>Design, configure, and optimize Workflows and Flow Designer automations</li>
<li>Perform platform administration (roles, groups, ACLs, tables, forms, catalog items)</li>
<li>Support integrations with internal systems using REST/SOAP and MID Server</li>
<li>Enable process automation to reduce manual work and improve operational efficiency</li>
<li>Manage daily operational demands, enhancements, and platform maintenance</li>
<li>Collaborate with stakeholders for requirement gathering and solution design</li>
<li>Ensure compliance with internal architecture, governance, and security standards</li>
<li>Support platform upgrades, patching, testing, and performance tuning</li>
<li>Stable and optimized ServiceNow platform</li>
<li>Automated workflows supporting our operations</li>
<li>Well‑managed day‑to‑day administrative and development tasks</li>
<li>Efficient integrations between ServiceNow and internal systems</li>
<li>Reduced manual activities through scripting and automation</li>
<li>Up‑to‑date platform aligned with business needs</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li>
<li>5+years of relevant experience</li>
</ul><p><b>Mandatory Skills:</b></p>
<ul><li>JavaScript, Business Rules, Client Scripts, Script Includes</li>
<li>Flow Designer and Workflow development</li>
<li>Configuration &amp; Administration (ACLs, roles, groups, forms, UI configs)</li>
<li>REST/SOAP integrations, IntegrationHub, MID Server</li>
<li>ServiceNow ITSM</li>
<li>Troubleshooting and backend debugging</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>ServiceNow Platform</li>
<li>REST/SOAP APIs</li>
<li>Git / Version Control</li>
<li>IntegrationHub</li>
<li>MID Server</li>
<li>ITSM &bull;REST/SOAP</li>
<li>APIs</li>
<li>Git/VersionControl &bull;IntegrationHub &bull; MID Server</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>ITIL processes exposure</li>
<li>ITOM/HAM/SAM exposure</li>
<li>Automation Engine / Orchestration</li>
<li>Experience with large enterprise environments</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ServiceNow Certified System Administrator (CSA) &ndash; Required</li>
<li>ServiceNow Certified Application Developer (CAD) &ndash; Preferred</li>
<li>ITIL Foundation &ndash; Preferred</li><br>
</ul></div><p></p><br>
<br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2090</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>5+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer - L1 (ServiceNow)

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Project Leo is Amazon&rsquo;s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we&rsquo;ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.<br>
<br>
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.<br>
<br>
Leo Devices &amp; Systems team is looking for an experienced ServiceNow Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you&rsquo;ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.<br>
<br>
Key job responsibilities<br>
<ul><li>Architecture - Knowledgeable of ServiceNow&rsquo;s core capabilities, extensibility, and best practices when designing solutions for business customers.
</li><li>Administration &ndash; Upgrading, configuring, and maintaining ServiceNow&rsquo;s core, modules, workflows, and integrations with minimal disruption to business customers.</li><li>Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization. Oncall required.</li><li>Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.</li><li>Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.</li><li>Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Reporting &amp; Analytics &ndash; Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Train and Mentor - Train and mentor team members and other services support adjacent teams on ServiceNow practices.</li></ul><br>
A day in the life<br>
Leo Devices &amp; Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.
<br>
<br>
About the team<br>
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon&rsquo;s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br>
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we&rsquo;re building an environment that celebrates knowledge sharing and mentorship.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field</li><li>Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD).</li><li>3+ years direct experience working with customers to understand requirements and implementing information technology solutions.</li><li>3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.</li><li>3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.</li><li>3+ years with IT service management and user support.</li><li>1+ years experience developing applications for ServiceNow.</li><li>1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.</li><li>1+ years extending ServiceNow functionality through contemporary integration with resources such as RESTful or SOAP APIs.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working in an Agile or Scrum environment</li></ul>
- Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.<br>
<ul><li>Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.</li><li>Experience customizing or developing reports from data residing in relational databases.</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 115,800.00 - 160,000.00 USD annually<br>
USA, WA, Bellevue - 115,800.00 - 160,000.00 USD annually</div><p></p>

ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Role Overview</b></p>
<p>
We are looking for a <b>ServiceNow Portal Developer</b> with <b>5+ years of experience</b> in ServiceNow platform development and strong hands-on expertise in <b>UI development and ServiceNow Service Portal / Employee Center portal customization</b>. The ideal candidate should have experience designing and building user-friendly portals, widgets, and custom UI components within ServiceNow.</p>
<div></div>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Design, develop, and customize <b>ServiceNow Service Portal / Employee Center portals</b> to deliver intuitive and user-friendly experiences.</li>
<li>Develop and maintain <b>custom widgets, themes, pages, and portal components</b>.</li>
<li>Work closely with business stakeholders, architects, and developers to translate requirements into scalable UI solutions.</li>
<li>Customize and enhance <b>portal user journeys</b>, forms, and catalog experiences.</li>
<li>Implement responsive UI components ensuring compatibility across devices and browsers.</li>
<li>Integrate portal components with backend ServiceNow functionality using <b>APIs, Script Includes, and Glide APIs</b>.</li>
<li>Optimize portal performance and usability.</li>
<li>Collaborate with functional teams in implementing HRSD or ITSM solutions.</li>
<li>Support portal enhancements, defect resolution, and production deployments.</li>
<li>Participate in Agile ceremonies and contribute to sprint planning and estimations.</li>
<li>Follow ServiceNow best practices and development standards.</li>
</ul>
<div></div><p><b>Required Technical Skills</b></p>
<ul>
<li>Minimum <b>5 years of ServiceNow development experience</b>.</li>
<li>Strong hands-on experience in <b>ServiceNow Service Portal development</b>.</li>
<li>Expertise in:</li>
<ul><li>Custom widget development</li>
<li>Portal themes &amp; branding</li>
<li>Portal page customization</li>
<li>AngularJS (Service Portal framework)</li>
<li>HTML5, CSS3, JavaScript</li>
<li>Bootstrap framework</li>
</ul><li>Experience working with:</li>
<ul><li>Client Scripts</li>
<li>UI Scripts</li>
<li>Script Includes</li>
<li>Glide APIs</li>
<li>REST/SOAP integrations</li>
</ul><li>Experience building catalog items and portal-based request experiences.</li>
<li>Good understanding of ServiceNow platform architecture.</li>
<li>Experience with Agile development methodology.</li>
</ul>
<div></div><p><b>Good to Have Skills</b></p>
<ul>
<li>Experience in <b>ServiceNow HRSD implementation or support</b>.</li>
<li>Exposure to <b>Employee Center / Employee Center Pro portals</b>.</li>
<li>Experience in Flow Designer and workflow customization.</li>
<li>Knowledge of accessibility standards and UI/UX best practices.</li>
<li>Experience in performance optimization and portal analytics.</li>
<li>ServiceNow CSA or CAD certification is a plus.</li>
</ul>
<div></div><p><b>Soft Skills</b></p>
<ul>
<li>Strong communication and collaboration skills.</li>
<li>Ability to work with cross-functional teams.</li>
<li>Good problem-solving and analytical skills.</li>
<li>Ability to manage multiple deliverables in a fast-paced environment.</li>
</ul>
<div></div><p><b>Experience &amp; Qualification</b></p>
<ul>
<li><b>Experience:</b> 5+ years in ServiceNow development with portal experience.</li>
<li>Bachelor&rsquo;s degree in Engineering, Computer Science, or related field preferred.</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>servicenow,flow designer,html,service catalog,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead I - Software Engineering (Service Now Portal Developer)

<div><p><b>Job Title:</b> ServiceNow Virtual Agent &amp; ITSM Integration Specialist</p>
<p><b>Location:</b> Remote</p>
<p><b>Duration:</b> Contract</p>
<p><b>Core Platform Responsibilities (ServiceNow 6 Mandatory)</b></p>
<ul><li>Design and build Virtual Agent conversational flows using card based UI, conditional logic, and guided actions</li>
<li>Configure and manage ITSM workflows for Incident, Request, Universal Request, and SLA lifecycle handling</li>
<li>Implement SLA logic, triggers, and state transitions for chatbot initiated and agent assisted flows</li>
<li>Develop policy aware self service actions aligned with entitlement, approval, and compliance rules</li>
<li>Build backend automation using Flow Designer and Integration Hub</li>
<li>Develop custom logic using Glide API (JavaScript)</li>
<li>Ensure PII masking, audit logging, and enterprise compliance standards are met</li>
<li>Integrate ServiceNow Virtual Agent with external systems and internal platforms</li>
</ul><p><b>Extended Integration Responsibilities AI &amp; Knowledge Integration (Added Skill Set)</b></p>
<ul><li>Implement AI based knowledge retrieval for &quot;How to&quot; and troubleshooting use cases</li>
<li>Configure intent detection and classification using ServiceNow Predictive Intelligence</li>
<li>Integrate external NLP services (AWS Comprehend, Azure Cognitive Services, OpenAI APIs) via REST APIs</li>
<li>Connect enterprise knowledge bases to chatbot flows for contextual responses</li>
<li>Ensure content safety, governance, and policy compliance for AI driven responses</li>
</ul><p><b>Microsoft Ecosystem Integration (Added Skill Set)</b></p>
<ul><li>Enable Microsoft Teams chat actions and Outlook meeting scheduling via deep links</li>
<li>Implement and secure Microsoft 365 authentication for ServiceNow initiated actions</li>
<li>Validate integration approvals and security requirements</li>
<li>Design solutions with readiness for future Microsoft Graph API enhancements</li>
</ul><p><b>Human Handover &amp; Escalation (Added Skill Set)</b></p>
<ul><li>Implement warm transfer from ServiceNow Virtual Agent to Hercules with contextual payload</li>
<li>Ensure conversation transcript, ticket state, and SLA continuity during handover</li>
<li>Validate agent tooling to support seamless continuation of user journeys</li>
<li>Partner with AMCC and Service Desk teams for escalation design and testing</li>
</ul><p><b>Technical Skills &amp; Technologies Mandatory</b></p>
<ul><li>ServiceNow Virtual Agent Designer</li>
<li>ServiceNow ITSM (Incident, Request, SLA)</li>
<li>Flow Designer &amp; Integration Hub</li>
<li>Glide API (JavaScript)</li>
<li>REST API development</li>
</ul><p><b>Additional / Supporting</b></p>
<ul><li>ServiceNow Predictive Intelligence</li>
<li>JavaScript &amp; Node.js</li>
<li>Python</li>
<li>RESTful APIs &amp; OAuth authentication</li>
<li>AWS fundamentals</li>
<li>ServiceNow DevOps &amp; CI/CD basics</li>
</ul><p><b>Core Competencies</b></p>
<ul><li>Conversational design and chatbot lifecycle management</li>
<li>Secure API development and integration</li>
<li>SLA driven automation and state management</li>
<li>Testing, debugging, and optimization of chatbot and workflow solutions</li>
<li>Collaboration with platform, product, and support teams</li>
</ul><p><b>Preferred Experience</b></p>
<ul><li>Enterprise Service Desk automation and digital workplace initiatives</li>
<li>Virtual Agent containment and deflection optimization</li>
<li>Regulated or compliance driven environments</li>
<li>Multi platform integrations (ServiceNow, Microsoft 365, AWS, internal tools)</li>
</ul><p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

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