servicenow engineer

Kreeyaa

<div></div><div><div><div><div><div><div><div><div><p>We are seeking an experienced AI Software Engineer to design, build, and deploy Generative AI solutions on the ServiceNow platform &ndash; our Customer Success Platform. In this role, you will partner with product owners, platform teams, and process stakeholders to translate real operational needs into reliable, secure, and measurable AI capabilities&mdash;spanning Now Assist skills, prompt engineering, Retrieval-Augmented Generation (RAG), and agentic workflows.
</p><p>You will own the end-to-end delivery lifecycle: discovery and solution design; implementation and integration across ServiceNow workspaces, portals, Flow Designer, and Integration Hub; evaluation and tuning; and production hardening with guardrails, observability, and cost/latency controls. You will also contribute to reusable patterns and reference architectures (including MCP servers and connectors) that expose ServiceNow data and actions to external AI models while meeting enterprise security, privacy, and compliance requirements.</p>
<p>Success in this role requires strong software engineering fundamentals, a pragmatic approach to experimentation, and the ability to communicate tradeoffs clearly to both technical and non-technical audiences. You will help establish best practices for responsible AI adoption on the platform and mentor others through code reviews, design reviews, and knowledge sharing.</p>
<div><div><div><div><div><p>Required Qualifications</p></div></div><br>
<div><div><ul><li>7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI.</li></ul></div></div><br>
<div><div><ul><li>Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.</li></ul></div></div><br>
<div><div><ul><li>Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions.</li></ul></div></div><br>
<div><div><ul><li>Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation.</li></ul></div></div><br>
<div><div><ul><li>Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.</li></ul></div></div><br>
<div><div><ul><li>Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval).</li></ul></div></div><br>
<div><div><ul><li>Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.</li></ul></div></div><br>
<div><div><ul><li>Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.</li></ul></div></div><br>
<div><div><ul><li>Preferred: ServiceNow CSA/CAD certifications, exposure to MCP ecosystem, and Performance Analytics.</li></ul>
<p>Please send your updated resume to<b> hr@kreeyaa.com or prachi.g@kreeyaa.com</b></p>
</div></div><br>
</div></div></div></div><div><div><div><div><b>Job Category: </b>ServiceNow AI Engineer
</div><div><b>Job Type: </b>Full Time
</div><div><b>Job Location: </b>Bangalore Hyderabad</div></div></div></div></div></div></div></div></div></div></div><p></p>

ServiceNow AI Engineer

ITWORX

<div><p>Senior Software Engineer (ServiceNow) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>This role is required to support backend development and daily operational demands on the ServiceNow platform within RSG. The resource will focus on scripting, workflow automation, integrations, platform, configuration, and optimization to ensure stable, scalable, and efficient ServiceNow operations.</p>
<ul><li>Backend development across ServiceNow modules</li>
<li>Develop and troubleshoot scripts (JavaScript, Business Rules, Client Scripts, UI Policies)</li>
<li>Design, configure, and optimize Workflows and Flow Designer automations</li>
<li>Perform platform administration (roles, groups, ACLs, tables, forms, catalog items)</li>
<li>Support integrations with internal systems using REST/SOAP and MID Server</li>
<li>Enable process automation to reduce manual work and improve operational efficiency</li>
<li>Manage daily operational demands, enhancements, and platform maintenance</li>
<li>Collaborate with stakeholders for requirement gathering and solution design</li>
<li>Ensure compliance with internal architecture, governance, and security standards</li>
<li>Support platform upgrades, patching, testing, and performance tuning</li>
<li>Stable and optimized ServiceNow platform</li>
<li>Automated workflows supporting our operations</li>
<li>Well‑managed day‑to‑day administrative and development tasks</li>
<li>Efficient integrations between ServiceNow and internal systems</li>
<li>Reduced manual activities through scripting and automation</li>
<li>Up‑to‑date platform aligned with business needs</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li>
<li>3+years of relevant experience</li>
</ul><p><b>Mandatory Skills:</b></p>
<ul><li>JavaScript, Business Rules, Client Scripts, Script Includes</li>
<li>Flow Designer and Workflow development</li>
<li>Configuration &amp; Administration (ACLs, roles, groups, forms, UI configs)</li>
<li>REST/SOAP integrations, IntegrationHub, MID Server</li>
<li>ServiceNow ITSM</li>
<li>Troubleshooting and backend debugging</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>ServiceNow Platform</li>
<li>REST/SOAP APIs</li>
<li>Git / Version Control</li>
<li>IntegrationHub</li>
<li>MID Server</li>
<li>ITSM &bull;REST/SOAP</li>
<li>APIs</li>
<li>Git/VersionControl &bull;IntegrationHub &bull; MID Server</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>ITIL processes exposure</li>
<li>ITOM/HAM/SAM exposure</li>
<li>Automation Engine / Orchestration</li>
<li>Experience with large enterprise environments</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ServiceNow Certified System Administrator (CSA) &ndash; Required</li>
<li>ServiceNow Certified Application Developer (CAD) &ndash; Preferred</li>
<li>ITIL Foundation &ndash; Preferred</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2091</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>3+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Senior Software Engineer (ServiceNow)

<div><p>Lead Software Engineer - L1 (ServiceNow) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>This role is required to support backend development and daily operational demands on the ServiceNow platform within RSG. The resource will focus on scripting, workflow automation, integrations, platform, configuration, and optimization to ensure stable, scalable, and efficient ServiceNow operations.</p>
<ul><li>Backend development across ServiceNow modules</li>
<li>Develop and troubleshoot scripts (JavaScript, Business Rules, Client Scripts, UI Policies)</li>
<li>Design, configure, and optimize Workflows and Flow Designer automations</li>
<li>Perform platform administration (roles, groups, ACLs, tables, forms, catalog items)</li>
<li>Support integrations with internal systems using REST/SOAP and MID Server</li>
<li>Enable process automation to reduce manual work and improve operational efficiency</li>
<li>Manage daily operational demands, enhancements, and platform maintenance</li>
<li>Collaborate with stakeholders for requirement gathering and solution design</li>
<li>Ensure compliance with internal architecture, governance, and security standards</li>
<li>Support platform upgrades, patching, testing, and performance tuning</li>
<li>Stable and optimized ServiceNow platform</li>
<li>Automated workflows supporting our operations</li>
<li>Well‑managed day‑to‑day administrative and development tasks</li>
<li>Efficient integrations between ServiceNow and internal systems</li>
<li>Reduced manual activities through scripting and automation</li>
<li>Up‑to‑date platform aligned with business needs</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li>
<li>5+years of relevant experience</li>
</ul><p><b>Mandatory Skills:</b></p>
<ul><li>JavaScript, Business Rules, Client Scripts, Script Includes</li>
<li>Flow Designer and Workflow development</li>
<li>Configuration &amp; Administration (ACLs, roles, groups, forms, UI configs)</li>
<li>REST/SOAP integrations, IntegrationHub, MID Server</li>
<li>ServiceNow ITSM</li>
<li>Troubleshooting and backend debugging</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>ServiceNow Platform</li>
<li>REST/SOAP APIs</li>
<li>Git / Version Control</li>
<li>IntegrationHub</li>
<li>MID Server</li>
<li>ITSM &bull;REST/SOAP</li>
<li>APIs</li>
<li>Git/VersionControl &bull;IntegrationHub &bull; MID Server</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>ITIL processes exposure</li>
<li>ITOM/HAM/SAM exposure</li>
<li>Automation Engine / Orchestration</li>
<li>Experience with large enterprise environments</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ServiceNow Certified System Administrator (CSA) &ndash; Required</li>
<li>ServiceNow Certified Application Developer (CAD) &ndash; Preferred</li>
<li>ITIL Foundation &ndash; Preferred</li><br>
</ul></div><p></p><br>
<br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2090</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>5+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer - L1 (ServiceNow)

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Description - Junior ServiceNow Developer</b></p>
<p><b>
Location:</b> Hyderabad / Chennai (Hybrid)<br>
<b>Employment Type:</b> Full-time<br>
<b>Experience Required:</b> 1-2 years of relevant experience</p>
<p><b>
Role Overview</b></p>
<p>
We are looking for a motivated <b>Junior ServiceNow Developer</b> with foundational knowledge of the ServiceNow platform to support development, configuration, and maintenance activities. The ideal candidate should have basic hands-on experience in ServiceNow development and a strong willingness to learn and grow in a fast-paced delivery environment.</p>
<p>
This role will involve working closely with senior developers, business analysts, and project teams to build and enhance ServiceNow solutions.</p>
<p><b>
Key Responsibilities</b></p>
<h3 class="jobSectionHeader"><b>
Development &amp; Configuration</b></h3>
<ul><li>Assist in developing and configuring ServiceNow applications and modules</li>
<li>Work on:
<ul><li>Business Rules</li>
<li>Client Scripts</li>
<li>UI Policies</li>
<li>UI Actions</li>
<li>Script Includes</li>
</ul></li><li>Support development of Service Catalog items, record producers, and workflows</li>
</ul><h3 class="jobSectionHeader"><b>Platform Support</b></h3>
<ul><li>Perform basic instance administration activities</li>
<li>Assist in data imports using transform maps and import sets</li>
<li>Support issue resolution and bug fixing</li>
<li>Participate in platform upgrades and release activities</li>
</ul><h3 class="jobSectionHeader"><b>Collaboration &amp; Learning</b></h3>
<ul><li>Work with senior developers to understand requirements and technical designs</li>
<li>Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)</li>
<li>Learn and apply best practices for ServiceNow development</li>
<li>Document configurations and development work</li>
</ul><h3 class="jobSectionHeader"><b>Testing &amp; Quality</b></h3>
<ul><li>Perform unit testing for developed features</li>
<li>Support QA and UAT cycles</li>
<li>Fix defects and ensure quality delivery</li>
</ul>
<p><b>Mandatory Skills &amp; Qualifications</b></p>
<h3 class="jobSectionHeader"><b>
Education</b></h3>
<ul><li>Bachelor s degree in Engineering, Computer Science, or related field</li>
</ul><h3 class="jobSectionHeader"><b>Experience</b></h3>
<ul><li>1-2 years of experience on the ServiceNow platform (internships + project experience can be considered)</li>
</ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3>
<ul><li>Basic understanding of <b>ServiceNow platform</b></li>
<li>Knowledge of:
<ul><li>JavaScript fundamentals</li>
<li>ServiceNow scripting (basic level)</li>
</ul></li><li>Familiarity with:
<ul><li>ITSM processes (Incident, Change, Problem)</li>
</ul></li><li>Understanding of:
<ul><li>Tables, forms, fields, and relationships in ServiceNow</li>
</ul>
</li></ul><p><b>Preferred Skills</b></p>
<ul>
<li>Exposure to Service Catalog, Flow Designer, or workflows</li>
<li>Basic understanding of REST APIs and integrations</li>
<li>Experience with version control tools like<br>
Git</li>
<li>Familiarity with Agile / Scrum methodology</li>
<li>Exposure to Service Portal or UI Builder (nice to have)</li>
</ul>
<p><b>Soft Skills</b></p>
<ul>
<li>Good communication and interpersonal skills</li>
<li>Strong willingness to learn and adapt</li>
<li>Problem-solving mindset</li>
<li>Ability to work in a team environment</li>
<li>Attention to detail</li>
</ul>
<p><b>Preferred Certifications</b></p>
<ul>
<li>ServiceNow Certified System Administrator (CSA) - (good to have, not mandatory)</li>
</ul>
</div><p></p><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>servicenow,servicenow platform,business rules,client scripts,itsm processes,workflows,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Developer II - Software Engineering

<div><p>Lead software Engineer &ndash; L3 (SAP) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description:</b></p>
<p>Design and implement integration between ServiceNow and SAP FICO modules for billing, invoicing, and financial reconciliation</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Develop integration flows between ServiceNow and SAP</li>
<li>Map service transactions to SAP billing structures</li>
<li>Enable automated chargeback posting in SAP</li>
<li>Ensure data consistency and reconciliation</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Integration interfaces (APIs, middleware flows)</li>
<li>Billing data mapping documentation</li>
<li>Tested financial transaction flows</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s in Finance, IT, or related</li>
<li>9+ years of experience.</li>
</ul><p><b>Mandatory Technical Skills:</b></p>
<ul><li>SAP FICO expertise</li>
<li>API integration (REST, IDoc, BAPI)</li>
<li>Middleware tools</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>SAP S/4HANA</li>
<li>ServiceNow</li>
<li>Middleware (e.g., MuleSoft)</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>Experience with ServiceNow integrations</li>
<li>Knowledge of chargeback models</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>SAP FICO Certification</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2125</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>9+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s in Finance, IT, or related</li></ul></div></div></div></div></div></div></div><p></p>

Lead software Engineer – L3 (SAP)

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader"><b>ServiceNow Functional Consultant (GRC / IRM / SecOps)</b></h1><h2 class="jobSectionHeader"><b>
Role Overview</b></h2><p>
We are seeking an experienced <b>ServiceNow Functional Consultant</b> to lead the implementation, standardization, and optimization of <b>ServiceNow IRM (Integrated Risk Management), GRC, Business Continuity Management, and SecOps modules</b> for a large enterprise environment. The role involves designing functional solutions, aligning processes with industry best practices, and working closely with technical teams to implement scalable and efficient workflows.</p><p>
The ideal candidate will have strong experience in <b>ServiceNow GRC/IRM modules, risk frameworks, policy management, business continuity planning, and SecOps implementations</b>, along with the ability to drive process improvements and stakeholder alignment.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
1. ServiceNow IRM / GRC Implementation</b></h3><ul><li>
Implement, standardize, and optimize <b>Risk, Policy &amp; Compliance, Business Continuity Management, and SecOps modules</b> within ServiceNow.</li><li>
Design and implement <b>ServiceNow GRC/IRM solutions</b> aligned with industry best practices.</li><li>
Configure and customize <b>policies, controls, indicators, risk frameworks, audit test plans, attestations, and assessments</b>.</li><li>
Configure and manage <b>IRM portals</b> for governance and compliance workflows.</li></ul><h3 class="jobSectionHeader"><b>
2. Business Continuity &amp; Risk Management</b></h3><ul><li>
Design and implement <b>Business Impact Analysis (BIA) workflows</b> within ServiceNow.</li><li>
Develop and manage <b>Business Continuity Plans (BCP)</b> including plan creation, lifecycle management, reviews, and testing.</li><li>
Integrate <b>business continuity plans with risks, business processes, and enterprise assets</b>.</li><li>
Support risk assessments and compliance monitoring across the organization.</li></ul><h3 class="jobSectionHeader"><b>
3. Process Design &amp; Optimization</b></h3><ul><li>
Re-engineer existing governance, risk, and compliance processes to improve productivity, service quality, and operational efficiency.</li><li>
Design and implement new processes ensuring alignment with regulatory and organizational standards.</li><li>
Ensure strong stakeholder engagement and buy-in during process redesign initiatives.</li></ul><h3 class="jobSectionHeader"><b>
4. Functional Implementation &amp; Collaboration</b></h3><ul><li>
Lead functional implementations for designed or re-engineered processes.</li><li>
Collaborate closely with <b>ServiceNow technical teams</b> to translate functional requirements into system configurations and customizations.</li><li>
Work within an <b>Agile delivery model</b>, participating in sprint planning, backlog refinement, and solution validation.</li></ul><h3 class="jobSectionHeader"><b>
5. Documentation, Training &amp; Change Management</b></h3><ul><li>
Prepare comprehensive <b>process documentation, functional specifications, test scripts, and training materials</b>.</li><li>
Support <b>organizational change management</b> initiatives during tool and process implementations.</li><li>
Conduct <b>operational training sessions</b> for end users and stakeholders.</li></ul><h3 class="jobSectionHeader"><b>
6. Reporting &amp; Performance Measurement</b></h3><ul><li>
Define and implement <b>KPI measurement frameworks</b> for governance, risk, and compliance operations.</li><li>
Configure dashboards and reporting mechanisms within ServiceNow.</li><li>
Provide insights to stakeholders on risk posture, compliance status, and operational performance.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Skills &amp; Experience</b></h2><ul><li>
Strong experience with <b>ServiceNow IRM / GRC modules</b> including:<ul><li>
Risk Management</li><li>
Policy &amp; Compliance Management</li><li>
Audit Management</li><li>
Business Continuity Management</li><li>
SecOps</li></ul></li><li>
Hands-on experience configuring <b>risk frameworks, policies, controls, indicators, and compliance workflows</b>.</li><li>
Experience designing and implementing <b>Business Impact Analysis (BIA) and Business Continuity Plans (BCP)</b>.</li><li>
Strong understanding of <b>risk management frameworks and compliance standards</b>.</li><li>
Experience working with <b>Agile delivery methodologies</b>.</li><li>
Excellent stakeholder communication and requirement gathering skills.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><b>
ServiceNow IRM / GRC Certification</b> or equivalent ServiceNow certifications.</li><li>
Experience working in <b>large enterprise environments with multiple service providers</b>.</li><li>
Familiarity with <b>IT governance, risk, and compliance frameworks</b> (ISO 27001, NIST, COBIT, etc.).</li><li>
Experience implementing <b>SecOps workflows and integrations</b>.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Key Competencies</b></h2><ul><li>
Strong functional consulting and solution design capability</li><li>
Business process reengineering expertise</li><li>
Stakeholder management and communication skills</li><li>
Analytical and problem-solving mindset</li><li>
Ability to bridge business and technical teams effectively</li></ul><p>
</p><p>HsiGk6CdY7</p></div>

ServiceNow Functional Consultant

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Project Leo is Amazon&rsquo;s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we&rsquo;ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.<br>
<br>
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.<br>
<br>
Leo Devices &amp; Systems team is looking for an experienced ServiceNow Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you&rsquo;ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.<br>
<br>
Key job responsibilities<br>
<ul><li>Architecture - Knowledgeable of ServiceNow&rsquo;s core capabilities, extensibility, and best practices when designing solutions for business customers.
</li><li>Administration &ndash; Upgrading, configuring, and maintaining ServiceNow&rsquo;s core, modules, workflows, and integrations with minimal disruption to business customers.</li><li>Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization. Oncall required.</li><li>Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.</li><li>Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.</li><li>Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Reporting &amp; Analytics &ndash; Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Train and Mentor - Train and mentor team members and other services support adjacent teams on ServiceNow practices.</li></ul><br>
A day in the life<br>
Leo Devices &amp; Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.
<br>
<br>
About the team<br>
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon&rsquo;s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br>
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we&rsquo;re building an environment that celebrates knowledge sharing and mentorship.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field</li><li>Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD).</li><li>3+ years direct experience working with customers to understand requirements and implementing information technology solutions.</li><li>3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.</li><li>3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.</li><li>3+ years with IT service management and user support.</li><li>1+ years experience developing applications for ServiceNow.</li><li>1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.</li><li>1+ years extending ServiceNow functionality through contemporary integration with resources such as RESTful or SOAP APIs.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working in an Agile or Scrum environment</li></ul>
- Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.<br>
<ul><li>Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.</li><li>Experience customizing or developing reports from data residing in relational databases.</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 115,800.00 - 160,000.00 USD annually<br>
USA, WA, Bellevue - 115,800.00 - 160,000.00 USD annually</div><p></p>

ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

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