servicenow engineer

Southern New Hampshire University

<div><h2 class="jobSectionHeader">Description</h2>
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us &mdash; and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact &mdash; from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The Principal ServiceNow Engineer will report directly to the Senior Platform Manager - ServiceNow. You will play a critical role in the growth, stability, and modernization of SNHU's enterprise ServiceNow platform, ensuring the continued best practice of institutional practices it supports. You will be a senior technical leader who balances hands-on engineering with platform level strategy, ensuring that solutions are secure, scalable, reliable, and aligned with long-term platform health. As a steward of the platform, the Principal Engineer leads modernization projects, including technical debt reduction and deprecation replacements, guiding work from discovery through delivery to improve operability, upgrade readiness, and sustainability.
You will be a technical bridge between product owners, engineering teams, architects, and vendor partners, the Principal ServiceNow Engineer provides architectural leadership and sets engineering standards across the ServiceNow ecosystem. You will work with partners to deliver new capabilities while maintaining governance, consistency, and platform agreement. You will support any application installed on the platform as the footprint evolves. The Principal Engineer drives shared automation through mentorship, design guidance, and senior level escalation support. This support aligns integration and orchestration patterns, reduces manual operations, and enables secure, reliable outcomes. These outcomes connect platform capabilities to institutional goals and value.
You will work 100% remotely from any of our approved states. #LI-Remote
What You'll Do:
<ul><li>Be a chief technical designer for ServiceNow architecture and solutions, responsible for overall code quality, maintainability, and platform understanding.</li><li>
Establish and enforce engineering standards (patterns, reusable components, security guardrails, logging/telemetry expectations, review practices).</li><li>
Provide design and architecture leadership across evolving products, integrations, and core platform capabilities, ensuring solutions scale and remain upgradable.</li><li>
Lead platform modernization programs end-to-end, including deprecation replacements and removal of legacy patterns/customizations.</li><li>
Document, manage, and govern customizations across the platform; customization risk, tradeoffs, and supportability impacts; and support steering partners in making informed decisions. Carry this forward into roadmap advisory, upgrade planning, and ongoing platform health work.</li><li>
Represent the business capabilities enabled by the platform and connect those capabilities to institutional goals, value, and strategy to guide prioritization and solution design.</li><li>
Provide architectural controls to ensure the correct technical solutions are used when delivering business outcomes, including reviewing developer designs and approaches, recommending platform-aligned patterns, and enforcing guardrails that keep solutions secure, scalable, and upgradeable.</li><li>
Proactively identify upcoming platform changes (deprecated APIs/features, new platform behaviors), assess impact, and create a sequenced remediation plan</li><li>
Own deprecations and migrations from inception to maintenance: introduce upcoming change to product owners, identify impacted groups, coordinate change management activities, update/run testing, ensure inclusion in upgrade preview, and validate post-release outcomes.</li><li>
Operate a platform health program: monitor, report, and improve platform health, performance, usage, and compliance using platform tooling and analytics.</li><li>
Ensure upgrades are predictable and low risk by maintaining remediation quality standards: regression strategy, upgrade preview readiness, automated test coverage, and mitigation planning.</li><li>
Provide advanced troubleshooting, bug fixes, and root cause analysis; guide preventative automation to reduce recurrence and operational toil.</li><li>
Evaluate and promote the value proposition of both adopted and latest ServiceNow products/capabilities, translating platform options into outcomes, tradeoffs, and investment recommendations.</li><li>
Partner with ServiceNow and other vendor/implementation partners to plan and execute discovery efforts (workshops, requirements discovery, solution shaping, and proof-of-concept validation), ensuring outcomes are actionable and aligned to SNHU standards, roadmap, and operability expectations.</li><li>
Document and maintain policies, procedures, and controls for operating the ServiceNow platform and its SDLC.</li><li>
Design, prototype, implement, test, and deploy technical solutions (business rules, client/server scripting, UI policies/actions/pages, scheduled jobs, import/transform, ACLs, notifications, flows as appropriate).</li><li>
Improve delivery reliability through repeatable automation, standardized release practices, and clear &quot;definition of done&quot; expectations (including testing and documentation).</li><li>
Design and support integrations (SSO, CMDB/data sources, SaaS connectors) and integrate legacy systems with ServiceNow using MID Server, APIs, web services, email, chat, and other relevant technologies.</li><li>
Support existing and custom applications within ServiceNow, including integration lifecycle ownership (monitoring, error handling, retry logic, and operational support).</li><li>
Partner with process owners to translate our needs into solutions while reducing variation, eliminating waste, and promoting platform-patterns.</li><li>
Mentor fellow technical resources and ecosystem partners; provide informal coaching and direction while raising overall engineering maturity.</li><li>
Advise on vendor/consulting work (technical direction, quality gates, acceptance criteria, and operational readiness).</li><li>
Be a senior escalation point for incident/ticket resolution and problem remediation and participate in on-call rotation as an escalation point.</li><li>
Use AI-assisted tooling responsibly to accelerate analysis, documentation, and development while observing SNHU's evolving guidance and maintaining rigorous security, privacy, and human review standards.</li><li>
Other responsibilities as assigned or required.</li></ul>
What We're Looking For:
<ul><li>10+ years' experience configuring the ServiceNow Platform in an enterprise environment.</li><li>
7+ years of experience of ServiceNow development.</li><li>
Demonstrated experience leading platform modernization and cleanup programs (technical debt reduction, removal of legacy patterns, or large-scale refactors)</li><li>
Experience leading deprecation replacements/migrations end-to-end, including partner agreement, change management coordination, testing updates, rollout planning, and post-release validation.</li><li>
Experience supporting core ITSM processes: Incident, Problem, Change, Service Catalog/Request, CMDB, and Knowledge.</li><li>
Experience with Integration experience using ServiceNow APIs and common enterprise technologies (SSO/SAML, LDAP, REST/SOAP, JDBC/ODBC, SSL/TLS, file transfer patterns as applicable).</li><li>
Experience building and sustaining a platform health and technical debt reduction program (health scans, remediation backlog creation, prioritization, measurable improvements). Integration architecture skills, including error handling patterns, observability, and operational readiness for enterprise integrations.</li><li>
ITIL Foundation certification (or equivalent ITSM certification).</li><li>
ServiceNow Certified System Administrator (CSA).</li><li>
ServiceNow Certified Application Developer (CAD).</li><li>
ServiceNow Certified Implementation Specialist (CIS).</li><li>
ServiceNow Certified Technical Architect (CTA).</li></ul>
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $125,298.00 - $200,516.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $138,456.00 - $187,323.00.
Exceptional benefits (because you&rsquo;re exceptional)
You&rsquo;re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you&rsquo;ll get:<ul><li>
High-quality, low-deductible medical insurance</li><li>
Low to no-cost dental and vision plans</li><li>
5 weeks of paid time off (plus almost a dozen paid holidays)</li><li>
Employer-funded retirement</li><li>
Free tuition program</li><li>
Parental leave</li><li>
Mental health and wellbeing resources</li></ul></div>

Principal ServiceNow engineer

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Egypt, Cairo.
 
 
 
 
 
 
 The Senior ServiceNow Engineer
 
 is responsible for configuring, customizing, and optimizing the ServiceNow platform to support business objectives and ensure the successful implementation of solutions across ITSM, HRSD, CSM, and SPM, with a strong emphasis on configuration over coding while adhering to platform best practices and technical standards. This role works closely with business stakeholders, product managers, and developers to translate requirements into functional solutions, while also contributing to automation initiatives, platform enhancements, and process improvements that drive operational efficiency.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 ServiceNow Configuration &amp; Implementation
 
 
 
 &bull; Configure and customize ServiceNow applications to align with business processes and ITSM best practices.
 
 
 &bull; Implement Business Rules, UI Policies, Client Scripts, Flow Designer, and Workflows to enhance platform functionality.
 
 
 &bull; Support Service Catalog, Request Fulfillment, and CMDB maintenance, ensuring accurate and reliable data.
 
 
 &bull; Assist in integrating ServiceNow with enterprise systems using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Ensure solutions are scalable, maintainable, and compliant with IT governance and security policies.
 
 
 
 Technical Collaboration &amp; Support
 
 
 
 &bull; Work closely with business analysts and product managers to understand requirements and translate them into technical configurations.
 
 
 &bull; Collaborate with Senior Configuration Leaders and Developers to implement ServiceNow enhancements.
 
 
 &bull; Troubleshoot and resolve configuration-related issues, ensuring platform stability and performance.
 
 
 &bull; Assist in testing, validation, and deployment of ServiceNow updates and new functionalities.
 
 
 
 Process Optimization &amp; Automation
 
 
 
 &bull; Identify opportunities to streamline processes using Flow Designer, Business Rules, and Orchestration.
 
 
 &bull; Support data quality initiatives and maintain CMDB integrity to improve system reliability.
 
 
 &bull; Participate in ServiceNow upgrade testing, ensuring platform compatibility with new releases.
 
 
 
 Documentation &amp; Knowledge Sharing
 
 
 
 &bull; Maintain technical documentation, including configuration guides, test cases, and process workflows.
 
 
 &bull; Support user training and knowledge sharing to improve platform adoption.
 
 
 &bull; Contribute to internal best practices and governance documentation.
 
 
 
 Continuous Improvement &amp; Learning
 
 
 
 &bull; Stay updated with ServiceNow platform releases and industry trends, proactively identifying areas for enhancement.
 
 
 &bull; Work towards ServiceNow certifications and expand technical expertise.
 
 
 &bull; Engage in learning opportunities and technical mentoring from senior team members.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Engineering, Information Technology, or a related field.
 
 
 &bull; 3-5 years of experience in ServiceNow configuration and implementation.
 
 
 &bull; Hands-on experience in ITSM and exposure to HRSD, CSM, or SPM is a plus.
 
 
 &bull; ServiceNow Certified System Administrator (CSA) &amp; Certified Application Developer (CAD) certification.
 
 
 &bull; Familiarity with JavaScript, Glide API, Flow Designer, Business Rules, and Client Scripts.
 
 
 &bull; Understanding of ServiceNow integrations using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Basic experience with Performance Analytics, dashboards, and reporting in ServiceNow.
 
 
 &bull; Strong problem-solving and analytical skills, with the ability to follow structured development guidelines.
 
 
 &bull; Exposure to Agile/Scrum methodologies and experience working in an enterprise environment.
 
 
 &bull; Strong attention to detail, time management, and ability to work under deadlines.
 
 
 &bull; Fluent in English (verbal and written), with good communication and stakeholder engagement skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Senior ServiceNow Engineer

Smart Working Solutions

<div><div>About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally. 
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the Role 
As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance-driven workflows.

This role combines hands-on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non-technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance. 
You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.
</div>
<h3 class="jobSectionHeader">Responsibilities</h3><ul>
<li>Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities</li>
<li>Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement</li>
<li>Configure and develop custom workflows, modules, and applications within ServiceNow</li>
<li>Implement and enhance incident management, risk, and operational resilience workflows (DORA)</li>
<li>Support and improve SOX and audit compliance processes through ServiceNow solutions</li>
<li>Work closely with stakeholders to translate business requirements into effective ServiceNow solutions</li>
<li>Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes</li>
<li>Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems</li>
<li>Contribute to platform governance, standards, and best practices</li>
<li>Ensure solutions follow secure, compliant, and enterprise-grade development standards</li>
<li>Support ongoing platform optimisation, upgrades, and enhancements</li>
</ul><h3 class="jobSectionHeader">Requirements</h3><ul>
<li>6+ years of experience working with the ServiceNow platform</li>
<li>5+ years of experience with ServiceNow ITSM</li>
<li>5+ years of ServiceNow development experience</li>
<li>3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong</li>
<li>ServiceNow expertise is present)</li>
<li>2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)</li>
<li>2+ years of experience supporting SOX or audit/compliance processes</li>
<li>Strong understanding of enterprise service management, incident management, and risk workflows</li>
<li>2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)</li>
<li>2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)</li>
</ul><h3 class="jobSectionHeader">Nice to Have</h3><ul>
<li>Experience with ServiceNow ITOM and CMDB</li>
<li>Experience with infrastructure, asset, or configuration management systems</li>
<li>Experience working within regulated industries (e.g. insurance, banking, fintech)</li>
</ul><h3 class="jobSectionHeader">Benefits</h3><ul>
<li>Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) \u007C 1:00 PM - 10:30 PM IST (Winter)</li>
<li>No Weekend Work: Real work-life balance, not just words</li>
<li>Day 1 Benefits: Laptop and full medical insurance provided</li>
<li>Support That Matters:Mentorship, community, and forums where ideas are shared</li>
<li>True Belonging: A long-term career where your contributions are valued</li>
</ul><div>
At Smart Working, you&rsquo;ll never be just another remote hire.

Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we&rsquo;d love to hear your story.
</div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Senior ServiceNow Engineer (Remote, Full-Time), PK [AS217]

Smart Working

<div>
 
 
 
 About Smart Working
 
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 About the Role
 
 
 
 
 
 As a
 
 Senior ServiceNow Engineer
 
 , you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance-driven workflows.
 
 
 
 This role combines hands-on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non-technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance.
 
 You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.
 
 
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 
 <li>
 Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities
 </li>
 
 <li>
 Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement
 </li>
 
 <li>
 Configure and develop custom workflows, modules, and applications within ServiceNow
 </li>
 
 <li>
 Implement and enhance incident management, risk, and operational resilience workflows (DORA)
 </li>
 
 <li>
 Support and improve SOX and audit compliance processes through ServiceNow solutions
 </li>
 
 <li>
 Work closely with stakeholders to translate business requirements into effective ServiceNow solutions
 </li>
 
 <li>
 Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes
 </li>
 
 <li>
 Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems
 </li>
 
 <li>
 Contribute to platform governance, standards, and best practices
 </li>
 
 <li>
 Ensure solutions follow secure, compliant, and enterprise-grade development standards
 </li>
 
 <li>
 Support ongoing platform optimisation, upgrades, and enhancements
 </li>
 
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 
 <li>
 6+ years of experience working with the ServiceNow platform
 </li>
 
 <li>
 5+ years of experience with ServiceNow ITSM
 </li>
 
 <li>
 5+ years of ServiceNow development experience
 </li>
 
 <li>
 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong
 </li>
 
 <li>
 ServiceNow expertise is present)
 </li>
 
 <li>
 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)
 </li>
 
 <li>
 2+ years of experience supporting SOX or audit/compliance processes
 </li>
 
 <li>
 Strong understanding of enterprise service management, incident management, and risk workflows
 </li>
 
 <li>
 2+ years of experience with integrations using REST/SOAP APIs&nbsp;(or equivalent experience with API/integration development)
 </li>
 
 <li>
 2+ years of experience working with stakeholders, including non-technical users&nbsp;(or experience in Business Analyst / Product-facing roles translating requirements into solutions)
 </li>
 
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 
 <li>
 Experience with ServiceNow ITOM and CMDB
 </li>
 
 <li>
 Experience with infrastructure, asset, or configuration management systems
 </li>
 
 <li>
 Experience working within regulated industries (e.g. insurance, banking, fintech)
 </li>
 
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 
 <li>
 Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
 </li>
 
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 
 <li>
 Day 1 Benefits: Laptop and full medical insurance provided
 </li>
 
 <li>
 Support That Matters:Mentorship, community, and forums where ideas are shared
 </li>
 
 <li>
 True Belonging: A long-term career where your contributions are valued
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

SAIC

<div>Job ID: 2610394
Location: Bethesda, MD, US
Date Posted: 2026-03-19
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI_wPoly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking an experienced ServiceNow (SNOW) Requirements Engineer to support our IC customer. The ideal candidate will serve as a critical bridge between stakeholders and technical teams, with responsibilities focused on collecting, analyzing, and refining requirements for SNOW applications and workflows.
Given the nature of this role, the selected candidate will regularly interface with very senior IC staff and cross-functional contractors supporting separate contracts. This requires a calm, confident communication style to engage effectively with diverse stakeholders and enable mission success.
As a Requirements Engineer, you will play a pivotal role in ensuring the successful execution of IT and SNOW workflow projects that are foundational to the IC Customer's mission. By using your analytical expertise and confident communication style, you will directly contribute to the development of secure, scalable, and impactful solutions. Join a high-performing team where your skills will drive innovation and enable mission success.
Primary Responsibilities:
Requirements Gathering &amp; Analysis:<ul><li>
Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.</li><li>
Translate customer objectives into detailed, actionable requirements while maintaining alignment with mission priorities and system capabilities.</li><li>
Ensure requirements accurately capture stakeholder needs and are feasible within the technical and operational environment.</li></ul> 
Collaboration with Stakeholders:<ul><li>
Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design and implementation.</li><li>
Facilitate discussions and coordination between teams to ensure that requirements are clearly communicated and understood across contracts and workstreams.</li><li>
Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW platform capabilities and best practices.</li></ul> 
Documentation and Communication:<ul><li>
Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.</li><li>
Provide regular updates to IC leadership on requirements status, risks, and impacts, ensuring decisions are informed by accurate and actionable insights.</li><li>
Actively support change management processes, documenting updates or refinements to requirements based on stakeholder feedback and evolving needs.</li></ul> 
Cross-Functional Leadership:<ul><li>
Interface confidently with senior IC officials, ensuring requirements workflows are driven by strategic priorities and communicated in a professional, poised manner.</li><li>
Collaborate across multiple contractor teams, building relationships that foster open communication and alignment toward shared mission goals.</li></ul> 
Work Environment:<ul><li>
Collaboration: The role requires daily interaction with senior IC staff and integration with cross-functional contractor teams, where clear communication and strong interpersonal skills are essential.</li></ul> 
<div></div>
Qualifications
Basic Qualifications:<ul><li>
TS/SCI with Polygraph is REQUIRED</li></ul> 
Experience &amp; Skills:<ul><li>
Minimum of 8 years of relevant experience, with proven expertise in collecting and refining technical requirements for SNOW applications and workflows.</li><li>
14+ years of professional experiance</li><li>
Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.</li><li>
Experience operating in dynamic team environments, collaborating with both technical and non-technical stakeholders.</li></ul> 
Interpersonal &amp; Communication Skills:<ul><li>
Confidence working with very senior leadership and an ability to communicate clearly, calmly, and effectively across diverse audiences.</li><li>
Demonstrated ability to navigate and collaborate across multiple contractor teams, fostering alignment in cross-functional environments.</li><li>
Strong analytical and interpersonal skills for bridging the gap between technical teams and mission-driven stakeholders.</li></ul> 
Preferred Qualifications:<ul><li>
Familiarity with Intelligence Community (IC) environments, workflows, and directives.</li><li>
Experience working in agile or hybrid development environments, including collaboration with Scrum teams.</li><li>
Certification in ServiceNow frameworks or business analysis methodologies such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).</li><li>
Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio, Lucidchart, or other standard platforms.</li></ul>
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

ServiceNow Requirement Engineer

<div>Job ID: 2610393
Location: Bethesda, MD, US
Date Posted: 2026-03-19
Category: Engineering and Sciences
Subcategory: Test Engineer
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI_wPoly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a highly skilled ServiceNow (SNOW) Tester to support the IC Customer. The selected candidate will play a key role in testing and validating SNOW applications, workflows, and solutions to ensure seamless functionality and mission-critical performance. 
This role requires hands-on experience with automated testing methods for SNOW platforms, deep attention to detail, and the ability to collaborate effectively with cross-contracting teams supporting parallel initiatives. The ability to work in a dynamic environment and maintain strong stakeholder relationships is essential.
Primary Responsibilities:<ul><li>
Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalate bugs and issues across all SNOW modules and functionalities.</li><li>
Develop and execute automated testing scripts for SNOW platforms, ensuring consistent performance and minimizing manual testing cycles.</li><li>
Validate SNOW design and development solutions, ensuring workflows adhere to specified requirements and align with organizational best practices.</li></ul> 
Process Improvement &amp; Quality Assurance:<ul><li>
Define and refine testing procedures, approaches, and best practices to optimize testing processes and improve reliability and functionality of workflows.</li><li>
Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are implemented effectively.</li><li>
Track and report test results, providing metrics and insights directly to leadership to guide improvements and upgrades to the SNOW platform.</li></ul> 
Collaboration Across Teams:<ul><li>
Work closely with contractors on multiple contracts and across teams to ensure seamless testing integration for interconnected systems and workflows.</li><li>
Participate in technical exchange meetings, reviews, and design workshops to ensure testing aligns with program objectives and stakeholder expectations.</li><li>
Build relationships with cross-functional teams, administrators, and leadership to ensure transparency, communication, and efficient testing processes.</li></ul>
Qualifications 
 
Basic Qualifications: 
TS/SCI with Polygraph is REQUIRED
Experience &amp; Skills:<ul><li>
Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.</li><li>
Strong experience with automated testing tools and methodologies, particularly for SNOW platforms.</li><li>
Exceptional problem-solving skills, with attention to detail when identifying, documenting, and tracking software defects.</li><li>
Interpersonal &amp; Teamwork Skills:</li><li>
Ability to collaborate across contracting teams, fostering cohesion while contributing to the success of parallel initiatives.</li><li>
Adept at explaining complex testing procedures and results to non-technical stakeholders and leadership.</li><li>
A proactive communicator who can anticipate challenges and navigate dynamic workflows across multiple teams.</li></ul> 
Preferred Qualifications:<ul><li>
Familiarity with Intelligence Community (IC) environments, including workflows and mission-critical IT systems.</li><li>
Strong understanding of SNOW modules and capabilities, including workflow automation and integration best practices.</li><li>
Experience using testing management tools such as Automated Test Framework, or other tools suited to automated SNOW application testing.</li><li>
Relevant certifications in SNOW or testing-related areas, such as Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.</li></ul>
Target salary range: $200,001 - $240,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

ServiceNow Test Engineer

Search 6249+ Servicenow engineer jobs near you this March. New roles added regularly across leading industries. Apply today.

6249 servicenow engineer jobs Near Me

Principal ServiceNow engineer

Senior ServiceNow Engineer

Senior ServiceNow Engineer (Remote, Full-Time), PK [AS217]

Senior ServiceNow Engineer (Remote, Full-Time), PK [AS217]

Senior ServiceNow Engineer (Remote, Full-Time), PK [AS217]

ServiceNow Requirement Engineer

ServiceNow Test Engineer