servicenow technical lead

NTT DATA

<div><b>Req ID:</b> 343778
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a ServiceNow lead to join our team in Remote, Delhi (IN-DL), India (IN).<br>
<b>Role Overview:</b><br>
<br>
NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.<br>
<b>Key Responsibilities:</b><br>
<b>Advisory &amp; Strategic Consulting</b><br>
<br>
<ul><li>Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.</li><li>Develop platform roadmaps aligned with business goals and technical priorities.</li><li>Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.</li><li>ITAM - Software Asset Management / Hardware Asset Management</li><li>ITOM - Discovery, Event Management, Service Mapping</li></ul><br>
<ul><li>Design and implement governance models, KPIs, and process improvement frameworks.</li><li>Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.</li><li>Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.</li></ul><b>
Technical Implementation &amp; Platform Expertise</b><br>
<br>
<ul><li>Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management</li></ul><br>
<ul><li>Perform health scans, technical debt analysis, and platform scalability assessments.</li><li>Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).</li><li>Ensure platform conformance to best practices and licensing strategies.</li></ul><b>
Proposal &amp; SOW Development</b><br>
<br>
<ul><li>Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.</li><li>Estimate effort, define scope, and align deliverables with client expectations and budget constraints.</li><li>Support pricing strategies and resource planning for advisory and implementation phases.</li></ul><b>
Qualifications:</b><br>
<br>
<ul><li>8-11 years of hands-on ServiceNow experience across multiple modules.</li><li>Proven track record in advisory consulting and technical delivery.</li><li>Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.</li><li>Experience in proposal writing, SOW creation, and client presentations.</li><li>Demonstrated ability to lead client workshops and translate business processes into technical solutions.</li></ul><br>
<b>
Mandatory Certifications by Level</b><br>
<br>
<ul><li>ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation</li></ul><br>
<ul><li>Excellent communication and stakeholder engagement skills.</li></ul><br>
- Preferred - PMP, Prince2 or equivalent<br>
<br>
<b>Why Join Us:</b><br>
<br>
<ul><li>Be part of a high-impact team driving digital transformation across industries.</li><li>Work with top-tier clients and cutting-edge ServiceNow solutions.</li><li>Collaborate with experts in advisory, architecture, and delivery.</li></ul><br>
<b>
About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

ServiceNow lead

Ameriprise Financial

<div>A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Candidate will be responsible for developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives.<p></p><p><b>
Key Responsibilities</b></p><ul><li>
Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations.</li><li>
Define and execute the ServiceNow development roadmap, aligning with organizational goals.</li><li>
Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.</li><li>
Establish governance frameworks, coding standards, and security protocols for ServiceNow development.</li><li>
Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort &amp; schedule estimates.</li><li>
Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.</li><li>
Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.</li><li>
Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.</li><li>
Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.</li><li>
Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.</li><li>
Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.</li><li>
Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.</li></ul><p></p><p><b>
Required Skills &amp; Qualifications:</b></p><p>
 <b>Technical Expertise:
</b></p><ul><li>Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.</li><li>Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.</li><li>Proven experience in enterprise-wide integrations and ServiceNow architecture design.</li><li>Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.</li></ul><p></p><p><b>
Certifications
</b></p><ul><li>ServiceNow Certified System Administrator (CSA),</li><li>Certified Application Developer (CAD),</li><li>Certified Implementation Specialist (CIS) is preferred.</li></ul><p></p><p><b>
Experience Required:
</b></p><ul><li>Bachelor's or master's degree in IT or Computer Science.</li><li>7 to 10 years of experience in ServiceNow development and leadership roles.</li></ul><p></p><p><b>
Location: </b>Hyderabad</p><p><b>
Timings: </b>2 PM till 10:30 PM(IST)</p><p></p><p><b>
About Our Company</b><br>
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm&rsquo;s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You&rsquo;ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.</p><p></p><p>
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.</p><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Timings</b></p></div></div></div></div></div></div></div>
(2:00p-10:30p)<p></p><div><div><div><div><div><div><div><p><b>
India Business Unit</b></p></div></div></div></div></div></div></div>
AWMPO AWMP&amp;S President's Office<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Technology</div>

Technical Lead- ServiceNow Developer

EPAM Systems

<div><p>We are looking for an experienced and dedicated <b>Lead ServiceNow Engineer</b> to join our team.</p><p>
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.</p><p><b>
Responsibilities</b></p><ul><li>
Lead and manage a small implementation team, while providing technical guidance and support</li><li>
Architect and design comprehensive solutions on the ServiceNow platform</li><li>
Ensure the solution's alignment with business requirements and industry best practices</li><li>
Execute hands-on development including customization, scripting, and configuration of ServiceNow</li><li>
Oversee code quality and implementation of development standards</li><li>
Collaborate with stakeholders to convert functional requirements into technical solutions</li><li>
Perform code reviews and troubleshoot any technical issues that arise during implementation</li><li>
Stay updated on ServiceNow capabilities and continuously work towards improvements</li></ul><p><b>
Requirements</b></p><ul><li>
Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules</li><li>
Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions</li><li>
Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration</li><li>
Strong understanding of ITIL processes</li><li>
Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase</li><li>
Exceptional communication skills with the ability to clearly explain complex technical concepts</li><li>
English B2 and above</li></ul><p><b>
Nice to have</b></p><ul><li>
Up-to-date ServiceNow certifications</li></ul><p><b>
We offer</b></p><ul><li>
CONTINUOUS UPSKILLING, LEARNING &amp; DEVELOPMENT<ul><li>
Diversity of tasks and projects</li><li>
Assessment center for objective review of competency level</li><li>
Personal development plan</li><li>
Mentoring programs and leadership development</li><li>
Certification and professional development support</li><li>
Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses</li><li>
English courses taught by certified teachers</li></ul></li><li>
CORPORATE BENEFITS<ul><li>
Extra leave days</li><li>
Referral bonuses</li></ul></li><li>
COMPENSATION PACKAGE<ul><li>
Competitive compensation paid in USD</li><li>
Regular salary and performance reviews</li></ul></li><li>
MEDICAL &amp; HEALTHCARE<ul><li>
Private health insurance</li><li>
Well-being events</li></ul></li><li>
WORKING ENVIRONMENT<ul><li>
Recreation areas and kitchens</li><li>
Tea, coffee, and snacks</li><li>
Well-being events</li><li>
Sports equipment and game consoles</li><li>
IT Equipment</li><li>
Microsoft's Software Assurance Home Use Program (HUP)</li></ul></li></ul><p><i>
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.</i></p></div>

Lead ServiceNow Engineer

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.</li>
<li>Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM).</li>
<li>8 years of experience in working with ServiceNow ecosystem with designing and implementing the ServiceNow CSDM framework in an enterprise environment.</li>
<li>Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration.</li>
<li>Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).</li>
<li>Experience with enterprise integration of ServiceNow with SAP.</li>
<li>Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping).</li>
<li>Experience with Service Portal development (e.g., AngularJS).</li>
<li>Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><div>
In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions. You will bridge the gap between strategy and execution. You will work in the trenches, leading a team of product engineers and collaborating with ServiceNow consultants to solve technical tests and deliver the new platform.</div>
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google&rsquo;s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.</div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Drive the technical design, development and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with goals through technical reviews.</li>
<li>Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) implementing the Common Service Data Model (CSDM) framework for a single source of truth.</li>
<li>Define and enforce standard procedures for ServiceNow configuration and extension, overseeing partner development and configuration to maintain platform health, scalability, and upgradability, avoiding excessive customization.</li>
<li>Design and oversee the development of secure, efficient, API-led integrations between ServiceNow and internal systems.</li>
<li>Review all technical deliverables to meet standards. Provide technical guidance and mentorship, promoting expertise and conducting periodic knowledge transfers.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

Ahead

<div><div>We are seeking an expert-level ServiceNow Principal Technical Consultant to join our organization. In this role, you will be the principal technical owner for our most complex ServiceNow programs. You will lead the architecture, design, and deployment of innovative solutions, leveraging deep expertise across the ServiceNow platform. This role requires a blend of elite technical skills, strong leadership, and the ability to act as a thought leader and trusted advisor to our senior management and key customers.</div>
<h3 class="jobSectionHeader"><b>Roles and Responsibilities</b></h3><ul><li>
Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform.</li><li>
Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices.</li><li>
Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows.</li><li>
Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers.</li><li>
Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents.</li><li>
Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions.</li><li>
Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues.</li><li>
Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning.</li><li>
Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities.</li><li>
Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement.</li><li>
Drive consensus with senior customer stakeholders in solving complex solution challenges.</li></ul><h3 class="jobSectionHeader"><b>
Required Certifications</b></h3><ul><li>
ServiceNow Certified System Administrator (CSA)</li><li>
ServiceNow Certified Implementation Specialist (CIS), any Product line</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications</b></h3><ul><li>
ServiceNow Certified Application Developer (CAD)</li><li>
ServiceNow Certified Technical Architect (CTA) is a significant bonus.</li></ul><h3 class="jobSectionHeader"><b>
Expectations</b></h3><ul><li>
Act as a lead contributor and thought leader, defining and enforcing platform-wide best practices, governance frameworks, and reusable assets.</li><li>
Be an early adopter of new ServiceNow platform features and certifications, actively mentoring junior team members on new capabilities.</li><li>
Serve as a key resource for the presales team, helping to identify, scope, and position complex, cross-practice solutions for new and existing clients.</li><li>
Lead and mentor development teams, performing code audits and solution quality checks to ensure high-impact, high-quality deliverables.</li><li>
Drive consensus with senior client stakeholders, and lead the scoping, planning, and methodology for critical projects, including platform upgrades and performance tuning.</li><li>
Work on the organization's most impactful and unique technical challenges, contributing to projects that address future concepts, products, and technologies.</li></ul></div>

Principal Technical Consultant, ServiceNow

Alexander Ash Consulting

<div>
 <p>
  <strong>
   ServiceNow Solution Architect - Contract Role - Dubai
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Alexander Ash Consulting are seeking an experienced
  <strong>
   ServiceNow Solution Architect
  </strong>
  to lead the design and delivery of scalable, high-performing ServiceNow solutions. This role will play a key part in defining the platform strategy, architecture, and governance, ensuring alignment with business objectives and technology best practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will work closely with business stakeholders, enterprise architects, and development teams to design end-to-end ServiceNow solutions that enable process automation, service management, and digital transformation initiatives across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead the architecture, design, and implementation of ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, or other modules.
  </li>
  <li>
   Develop architecture blueprints, integration patterns, and technical standards for the ServiceNow platform.
  </li>
  <li>
   Translate business requirements into well-architected, scalable, and maintainable solutions.
  </li>
  <li>
   Oversee platform governance, version upgrades, and best practices in configuration and customization.
  </li>
  <li>
   Partner with business and IT teams to drive ServiceNow roadmap, ensuring alignment with enterprise architecture and digital strategy.
  </li>
  <li>
   Provide technical leadership to development teams &mdash; guiding on scripting, integrations (REST/SOAP APIs), data modeling, and workflow automation.
  </li>
  <li>
   Conduct architecture reviews, impact assessments, and performance optimization.
  </li>
  <li>
   Evaluate and integrate third-party applications and plugins within the ServiceNow ecosystem.
  </li>
  <li>
   Ensure compliance, security, and data integrity across all ServiceNow implementations.
  </li>
  <li>
   Stay current with ServiceNow releases and emerging technologies, recommending innovations and improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   8+ years of overall IT experience with at least 5+ years of hands-on ServiceNow experience.
  </li>
  <li>
   Proven experience as a Solution Architect or Lead Developer on large-scale ServiceNow implementations.
  </li>
  <li>
   Strong knowledge of ServiceNow architecture, CMDB design, integrations, and performance tuning.
  </li>
  <li>
   Proficiency with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and MID Server configuration.
  </li>
  <li>
   Experience defining governance models, platform strategy, and design standards.
  </li>
  <li>
   Familiarity with Agile delivery methodologies and DevOps practices.
  </li>
  <li>
   Excellent stakeholder management, communication, and leadership skills.
  </li>
  <li>
   ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required.
  </li>
  <li>
   ServiceNow Certified Technical Architect (CTA) or Certified Application Developer (CAD) preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are interested in this role, please email your CV to anushree.singh@alexanderash.com
 </p>
</div>


ServiceNow Solution Architect

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