Lead ServiceNow Engineer

We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.

In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.

Responsibilities

• Lead and manage a small implementation team, while providing technical guidance and support
• Architect and design comprehensive solutions on the ServiceNow platform
• Ensure the solution's alignment with business requirements and industry best practices
• Execute hands-on development including customization, scripting, and configuration of ServiceNow
• Oversee code quality and implementation of development standards
• Collaborate with stakeholders to convert functional requirements into technical solutions
• Perform code reviews and troubleshoot any technical issues that arise during implementation
• Stay updated on ServiceNow capabilities and continuously work towards improvements

Requirements

• Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
• Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
• Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
• Strong understanding of ITIL processes
• Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
• Exceptional communication skills with the ability to clearly explain complex technical concepts
• English B2 and above

Nice to have

• Up-to-date ServiceNow certifications

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
  • Well-being events
• WORKING ENVIRONMENT
  • Recreation areas and kitchens
  • Tea, coffee, and snacks
  • Well-being events
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft's Software Assurance Home Use Program (HUP)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.