services engineer

Frelit Energy PVT Ltd

<p>We are seeking a skilled and customer-focused Service Engineer to handle technical support, troubleshooting, and maintenance of grid-connected solar inverters. The role involves resolving customer issues efficiently, providing on-call support, and managing service operations to ensure minimal downtime and customer satisfaction.</p><p>* Register and track customer complaints from end users and EPC partners.</p><p>* Perform first-level troubleshooting with customers/end users via phone.</p><p>* If resolved remotely &rarr;close complaint and update service log.</p><p>* If not resolved remotely &rarr; assign to local service partner for on-site resolution.</p><p>* If unresolved by local partner &rarr; arrange product pickup and service at regional/local service center.</p><p>* If still unresolved &rarr; Sent to Plant for diagnostics and repair, then return to end user.</p><p>* Support warranty claims, spare parts management, and replacement coordination.</p><p>* Diagnose and resolve technical faults both remotely and on-site.</p><p>* Ensure compliance with service protocols and escalation processes.</p><p>* Deliver technical training sessions to local service partners.</p><p>* Collaborate with R&amp;D, Product Management, and Sales teams to resolve recurring or complex issues.</p><p>* Provide structured feedback to improve product reliability and customer satisfaction.</p><p>* Maintain accurate service reports, case logs, and service documentation.</p><p>* Ensure timely closure of support cases within defined Service Resolution Timelines (SLA).</p><p>Job Type: Full-time</p><p>Pay: &#8377;10,000.00 - &#8377;35,000.00 per month</p><p>Benefits:</p><ul><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Services Engineer

Mogi I/O

<br><b>Job Title<br></b>AI Services Engineer   Python &amp; LangChain (3 Months Contract)<br>Job Description<br>AI Services Engineer   Python &amp; LangChain (3 Months Contract)<br> <br><b>Role Summary<br></b>We are hiring an experienced AI Services Engineer to design and implement scalable backend solutions powered by Large Language Models (LLMs). This fully remote, contract-based role focuses on building production-grade services, API integrations, and intelligent orchestration using modern AI frameworks such as LangChain and LangGraph.<br> <br><b>Job Details<br></b>Job Location: Remote (Dubai-based operations)<br>Industry: Information Technology and Services<br>Function: Software Engineering / Development<br>Job Type: Contract (3 months, fully remote, hourly-based)<br> <br><b>Position Overview<br></b>As an AI Services Engineer, you will be responsible for building robust backend systems that integrate LLMs for real-world applications. You ll work on creating RAG pipelines, agent-driven workflows, and scalable APIs that power next-generation AI services.<br> <br><b>What You ll Do<br></b> <br>* Develop and maintain backend services and RESTful APIs using Python.<br>* Build LLM-powered solutions, including Retrieval-Augmented Generation (RAG) pipelines and agent workflows.<br>* Integrate LLMs like OpenAI or Anthropic using LangChain, LangGraph, or equivalent frameworks.<br>* Implement observability, logging, and scalability measures for production systems.<br>* Collaborate with cross-functional teams to ensure seamless integration and high-performance delivery.<br> <br><b>Ideal Profile<br></b> <br>* 5+ years of experience in backend or full-stack development (backend-focused).<br>* Advanced proficiency in Python and API architecture.<br>* Experience deploying LLM-driven solutions into production environments.<br>* Hands-on knowledge of LangChain, LangGraph, or similar frameworks.<br>* Familiarity with cloud environments, containerization, and CI/CD pipelines.<br>* Strong communication and remote collaboration skills.<br><br>

AI Services Engineer

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><b>About Foundever&trade;</b></div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for more than 750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter.</div></div></div><div><div><div><b>
Business Unit Summary</b></div>
</div><div><div>
At Foundever, we are revolutionizing customer experience with cutting-edge digital solutions. As we continue to grow, we are building a pioneering Digital Services organization and seeking exceptional talent to join our Professional Services &ndash; CAI team.</div>
<div>
This is your chance to be part of a dynamic, forward-thinking group working on high-impact projects that drive innovation in the Conversational AI space. If you&rsquo;re passionate about end-to-end solution implementations, top-tier CX technology, and customer success, this role is for you.</div></div></div><div><div><div><b>
Job Summary</b></div>
</div><div><div>
As a <b>CCaaS</b> <b>PS Engineer, </b>you will architect and perform solution implementations and ensure the success of our client projects from start to finish.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Solution Design
</b></div><ul><li>Collaborate with clients to capture business and technical requirements</li>
<li>Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels</li>
<li>Develop IVR and bot workflows</li>
<li>Define technical integration strategies (REST APIs, webhooks, middleware)</li></ul><br>
<div></div>
<div><b>
Implementation &amp; Configuration</b></div>
<ul>
<li>Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles</li>
<li>Build and optimize inbound/outbound voice, chat, email, and messaging flows</li>
<li>Integrate external systems such as CRM, WFM or custom apps</li>
<li>Develop and deploy custom scripts, data actions as needed</li></ul><br>
<div></div>
<div><b>
Programming &amp; Development
</b></div><ul><li>Write and test code for integrations and automation, as needed</li>
<li>Use OAuth2, API keys, and secure authentication for external system connectivity</li>
<li>Create middleware components</li></ul><br>
<div></div>
<div><b>
Project Delivery
</b></div><ul><li>Support project lifecycle &ndash; scoping, build, testing, and production deployment</li>
<li>Collaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc</li>
<li>Provide technical documentation, user guides, and training as required</li></ul><br>
<div></div>
<div><b>
Optimization &amp; Support</b></div>
<ul>
<li>Conduct post-implementation reviews to enhance performance and efficiency</li>
<li>Stay current with new CCaaS releases</li>
</ul></div></div><div><div><div><b>Why You&rsquo;ll Love This Role</b></div>
</div><div><div>
   Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery.<br>
   Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment<br>
   Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results<br>
   Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills<br>
   Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills</div></div></div><div><div><div><b>
Qualifications &ndash; Experience</b></div>
</div><div><ul><li>3-7 years of strong expertise in Genesys/ CXone (other platforms are a plus)</li>
<li>Certificated Genesys Cloud Professional (GCP)</li>
<li>Experience in designing and deploying Omnichannel solutions (voice, chat, email, messaging)</li>
<li>Understanding JSON, Web Services, and Middleware frameworks</li>
<li>Excellent communication and interpersonal skills&mdash;able to run meetings and workshops, present confidently, and write functional specifications</li>
<li>Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively</li>
<li>A collaborative team player who can also work independently with minimal supervision</li>
<li>Fluent in English, with other languages being a plus</li>
<li>A proactive attitude, with a passion for learning and keeping up with the latest industry trends</li>
<li>Microsoft Office Suite: Powerpoint, Excel, PowerBI, etc.</li>
</ul>
<div>#LI-MB2<br>
#LI-Remote</div></div></div></div></div></div></div></div></div><div></div>

CCaaS Professional Services Engineer

Rapiscan Systems

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The purpose of this position is to provide for the repair, troubleshooting and preventive maintenance of electronic equipment used for security screening and cargo detection at various locations throughout the ports of Oman. The Field Service Engineer will use independent judgement and discretion to ensure all facets of safety protocols are followed and that screening and detection equipment is operated and maintained at the highest level of efficiency and reliability. The employee is expected to relocate to/between various operational sites in Oman as required by the needs of S2 Muscat.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct on-site periodic and scheduled maintenance of a variety of electronic equipment including cargo screening devices and systems.
  </li>
  <li>
   Understand usage of the Digital Multimeter and AC (Alternative current) and DC (Direct current) and see how these operate.
  </li>
  <li>
   Troubleshoot and repair electronic systems and subsystems to include x-ray imaging systems, power supplies, computers, computer peripherals, hydraulics, and pneumatics systems using technical drawings, wiring diagrams, schematics and blueprints and service documentation.
  </li>
  <li>
   Perform moderately complex electronic technical functions related to testing, modification, and assembly of electronic and electro-mechanical components and systems
  </li>
  <li>
   Will work from documentation such as schematics, diagrams, notes, production, prints and layouts.
  </li>
  <li>
   Able to troubleshoot computer hardware problems, update software configurations from written instructions or with guidance from support personnel.
  </li>
  <li>
   Utilizes normal and specialized electronic and mechanical test equipment including oscilloscopes, VOM, DVM, signal generators and similar test apparatus.
  </li>
  <li>
   Handle on-call requests for the repair of equipment due to malfunction or failure. Determine when repairs require more expert capability and determine when assigned equipment is unserviceable.
  </li>
  <li>
   Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
  </li>
  <li>
   Follows prescribed maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available. Advise superiors on the appropriate storage of parts and tools and ensures that all parts and tools are tracked and appropriately inventoried.
  </li>
  <li>
   Completes paperwork and documentation such as service reports, radiation surveys, parts requisitions, etc., on-time and error free.
  </li>
  <li>
   Make recommendations to superiors on ways to eliminate or ease field maintenance or operational problems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analytical/ Independent judgement skills and expert knowledge regarding safety protocol is followed and screening detection equipment is operated and maintained reliably.
  </li>
  <li>
   Provide innovative security solutions
  </li>
  <li>
   Adherence to standardsExpert in operation, Support with electronic equipmentCommunicating effectively with peers and supervisors, operators and customersSelf-learning, updating and sharing security sensitive informationDrive for leadership and a spirit of service and dedication.
  </li>
  <li>
   Availability to work in shifts and in all work sites where S2 Albania operates.
  </li>
  <li>
   Possess University Degree in Engineering; Mechanical Engineering is of first preference, including electronics or relevant technical skills.
  </li>
  <li>
   Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment&rsquo;s including electronic systems.
  </li>
  <li>
   Possess English proficiency to include reading, speaking and writing.
  </li>
  <li>
   Must have a driving license and maintain a clean driving record for purposed of insurability.
  </li>
  <li>
   Pass an employment security investigation background check, and a drug screening test.
  </li>
 </ul>
</div>


Field Services Engineer

NTT DATA

<div><p><b>Make an impact with NTT DATA</b><br>
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.</p><p></p><div><b>
Your day at NTT DATA</b><br>
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.<br>
<br>
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.<br>
<br>
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.<br>
<br>
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.<br>
<br>
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.</div><div><br>
<b>
To thrive in this role, you need to have:</b><ul><li>
Extensive Managed Services experience handling complex cross-technology infrastructure.</li><li>
Strong understanding of ITIL processes.</li><li>
Proven experience working with vendors and/or third parties.</li><li>
Ability to communicate and work across different cultures and social groups.</li><li>
Effective planning skills, even in changing circumstances.</li><li>
Positive outlook and ability to work well under pressure.</li><li>
Active listening skills and adaptability to changing client needs.</li><li>
Client-focused approach to create positive client experiences throughout their journey.</li><li>
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).</li></ul></div><p></p><p><b>
Workplace type</b><b>:
</b></p>On-site Working<p></p><p><b>
About NTT DATA</b><br>
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.</p><p></p><p><b>
Equal Opportunity Employer</b><br>
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p><p></p><p><b>
Third parties fraudulently posing as NTT DATA recruiters</b></p><p>
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an <b>@nttdata.com</b> email address. If you suspect any fraudulent activity, please <i>contact us</i>.</p></div>

Cross Technology Managed Services Engineer (L3)

Stryker

<p><strong>What You Will Do</strong></p><ul><li>To troubleshoot company products and provide technical support to internal and external customers.</li><li>To undertake the servicing, repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.</li><li>To undertake the testing of company products and provide fully completed test and service reports.</li><li>To perform installation, setup and upgrades on company products as required.</li><li>To fulfill Service Contracts with planned Preventive Maintenance visits.</li><li>To ensure timely follow-up on all tickets / work orders.</li><li>To work with the appropriate support functions as well as the customers to schedule customer visits.</li><li>To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.</li></ul><p><strong>What You Will Need </strong></p><p><strong>Required: </strong></p><ul><li>Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)</li><li>Fluency in both spoken and written (technical and medical) English</li><li>Min 1 year of relevant experience</li><li>Strong technical and analytical skills</li><li>Strong communication skills</li><li>Computer skills / literacy</li></ul><p><strong>Preferred: </strong></p><ul><li>Basic IP Networking knowledge</li><li>Arabic language</li></ul>

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