shared services specialist

Avient

<div><p>The HR Shared Services Specialist assists the Human Resources team in uploading, processing, and reporting on transactions related to employee and payroll data. This includes working with employees, the HR team, as well as external vendors and government entities to ensure accurate data is provided. This individual will support the Human Resources organization from our Global HRIS team. The HR Operations Analyst has knowledge of process controls, data consistency, documentation, process improvement, and reporting and will problem solve, multi-task, and drive consistency and constancy in all geographic areas.</p></div>
<br><div><p><b>Essential Duties &amp; Responsibilities :
</b></p><ul><li><b>Global HR Transaction Management </b>: Process and manage all global employee data changes, including onboarding, offboarding, transfers, promotions, and terminations.
</li><li><b>Documentation &amp; Reporting: </b>Develop and maintain comprehensive documentation, including process maps, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).
</li><li><b>Employee Support: </b>Serve as the primary point of contact for all global HR inquiries, providing timely and effective support through the Oracle HCM platform and other channels.
</li><li><b>System Administration: </b>Administer and maintain Global HRIS (Human Resources Information System), with a focus on Oracle HCM Cloud, to ensure data integrity and security for all employee groups.
</li><li><b>Payroll &amp; Benefits Support: </b>Support U.S. payroll and benefits administration, ensuring accuracy and compliance with federal and state regulations. This includes uploading and reconciling payroll data with providers, government agencies, and the HRIS.
</li><li><b>Process Optimization: </b>Provide system support and continuously optimize global and regional HR systems to enhance efficiency and user experience.
</li><li><b>Stakeholder Collaboration: </b>Work closely with HR Business Partners and other stakeholders to resolve complex HR-related transactions.
</li><li><b>Inbox Management: </b>Proactively monitor the HR Systems ticketing inbox for transactions.
<br>
Payroll Coordination: Coordinate the timely and accurate processing of payroll for various employee groups.</li></ul></div><p></p>
<br><div><ul><li>4+ years&rsquo; experience in a relevant job role
</li><li>A Bachelor&rsquo;s/master&rsquo;s degree in human resources or equivalent experience is required.
</li><li>Demonstrated experience in managing a ticketing system and achieving high resolution rates.
</li><li>Excellent communication skills, both written and verbal, with the ability to manage a high volume of global inquiries professionally.
</li><li>Proven ability to work independently, manage multiple priorities, and contribute to a team-oriented environment.
</li><li>Strong analytical skills and experience in generating and presenting HR reports.</li></ul></div><br><div></div>

HR Shared Services Specialist

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking
 <strong>
  Shared Services Analysts and Specialists
 </strong>
 to support the organization&rsquo;s centralized functions, including HR, Finance, IT, and Administration. This role focuses on
 <strong>
  streamlining processes, enhancing operational efficiency, and supporting multiple departments
 </strong>
 through effective shared services delivery.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  For All Levels
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide day-to-day support in HR, Finance, Corporate IT, and Administration.
  </li>
  <li>
   Standardize and streamline processes across departments to improve efficiency.
  </li>
  <li>
   Monitor and report on service delivery metrics.
  </li>
  <li>
   Identify opportunities to reduce operational costs and increase productivity.
  </li>
  <li>
   Ensure compliance with organizational policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional For Senior Analyst / Specialist
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead process improvement initiatives and workflow optimization projects.
  </li>
  <li>
   Provide guidance to junior staff and support cross-functional collaboration.
  </li>
  <li>
   Analyze operational data to identify inefficiencies and recommend solutions.
  </li>
  <li>
   Assist in implementing shared services best practices and automation tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
  </li>
  <li>
   Analyst / Specialist: 5&ndash;7 years of experience in shared services, operations, or support functions.
  </li>
  <li>
   Senior Analyst / Specialist: 8&ndash;10 years of progressive experience, including process improvement and cross-functional support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong organizational, analytical, and problem-solving skills.
  </li>
  <li>
   Knowledge of shared services operations and process optimization techniques.
  </li>
  <li>
   Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   For Senior Level: Ability to lead initiatives, mentor junior staff, and influence operational decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lean Six Sigma, PMP, or relevant process improvement or functional certifications.
  </li>
 </ul>
</div>


Shared Services Analyst / Specialist (Mid & Senior Levels)

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking highly experienced
 <strong>
  Shared Services Experts and Senior Experts
 </strong>
 to
 <strong>
  lead centralized support functions, drive operational efficiency, and optimize enterprise-wide processes
 </strong>
 . These roles ensure that HR, Finance, IT, and Administration services are delivered efficiently, cost-effectively, and in alignment with organizational objectives.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  For Both Levels
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee enterprise-wide shared services operations across HR, Finance, IT, and Administration.
  </li>
  <li>
   Standardize processes and implement best practices to improve efficiency and reduce costs.
  </li>
  <li>
   Monitor service delivery metrics and continuously optimize workflows.
  </li>
  <li>
   Ensure compliance with organizational policies and regulatory requirements.
  </li>
  <li>
   Support digitalization and automation of shared services processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional For Senior Expert
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute the strategy for enterprise shared services.
  </li>
  <li>
   Lead complex process improvement initiatives and cost-reduction programs.
  </li>
  <li>
   Advise senior management on operational efficiency, governance, and resource optimization.
  </li>
  <li>
   Mentor and develop mid-level shared services staff.
  </li>
  <li>
   Drive cross-functional collaboration to enhance service delivery and organizational performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
  </li>
  <li>
   Expert: 11&ndash;13 years of experience in shared services, operations management, or process improvement.
  </li>
  <li>
   Senior Expert: 14&ndash;16 years of experience with leadership in shared services, operational strategy, and cross-functional management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Expertise in process optimization, operational efficiency, and enterprise support functions.
  </li>
  <li>
   Strong analytical, problem-solving, and project management skills.
  </li>
  <li>
   Knowledge of shared services systems (HRIS, ERP, Finance platforms) and automation tools.
  </li>
  <li>
   Leadership and stakeholder management capabilities.
  </li>
  <li>
   For Senior Level: Ability to define strategy, drive transformation, and influence executive decision-making.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lean Six Sigma, PMP, ITIL, or other relevant operational excellence or functional certifications.
  </li>
 </ul>
</div>


Shared Services Analyst / Specialist (Expert & Senior Expert)

Okta

<div>
 <strong>
  Get to know Okta
  <br/>
  <br/>
 </strong>
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 <br/>
 <br/>
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 <br/>
 <br/>
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 <br/>
 <br/>
 Okta is seeking a highly skilled and experienced
 <strong>
  People Operations Specialist
 </strong>
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 <strong>
  ServiceNow, self-service portal design, and AI chatbot integration
 </strong>
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <strong>
  ServiceNow Process Management &amp; Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
  </li>
  <li>
   Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
  </li>
  <li>
   Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
  </li>
  <li>
   Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
  </li>
  <li>
   Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Excellence &amp; Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
  </li>
  <li>
   Establish and promote standardized best practices, process governance, and cross-functional collaboration.
  </li>
  <li>
   Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Collaboration &amp; Change Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
  </li>
  <li>
   Drive adoption of new tools and processes through effective change management, training, and communication strategies.
  </li>
  <li>
   Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance, Compliance &amp; Knowledge Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all process and service documentation is maintained and aligned with compliance requirements.
  </li>
  <li>
   Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring To The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
  <br/>
  <br/>
 </strong>
 <strong>
  Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
  </li>
  <li>
   Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
  </li>
  <li>
   Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
  </li>
  <li>
   Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic and Operational Thinking
  </li>
  <li>
   Process Optimization &amp; Automation
  </li>
  <li>
   Change Leadership
  </li>
  <li>
   Data-Driven Decision Making
  </li>
  <li>
   Cross-Functional Collaboration
   <br/>
   <br/>
  </li>
 </ul>
 P23042
 <br/>
 <br/>
 <strong>
  What you can look forward to as a Full-Time Okta employee!
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Amazing Benefits
  </li>
  <li>
   Making Social Impact
  </li>
  <li>
   Developing Talent and Fostering Connection + Community at Okta
   <br/>
   <br/>
  </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 <br/>
 <br/>
 Some roles may require travel to one of our office locations for in-person onboarding.
 <br/>
 <br/>
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 <br/>
 <br/>
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 <br/>
 <br/>
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 <br/>
 <br/>
</div>


People Operations Specialist (Bengaluru)

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>484524
</div></div><div><div><b>Posted since
</b></div><div>09-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Global Business Services
</div></div><div><div><b>Field of work
</b></div><div>People &amp; Organization
</div></div><div><div><b>Company
</b></div><div>Siemens Industrial LLC
</div></div><div><div><b>Experience level
</b></div><div>Mid-level Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Fixed Term
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Cairo - Al Qahirah - Egypt
</li></ul></div></div></div></div></div><div><div><div><div><div><p><b>Job Title: </b>GBS H2R Senior Specialist &ndash; Join Siemens Egypt on a Fixed-Term Contract</p>
<p><b>Location: </b>Cairo, Egypt</p>
<p><b>Introduction</b></p>
<p>Are you an experienced HR professional ready to take the next step in your career within a global, fast-paced environment? Do you thrive on operational excellence, stakeholder collaboration, and driving continuous improvement?</p>
<p>Join Siemens Egypt as a GBS H2R Senior Specialist and play a key role in shaping the employee experience across the full hire-to-retire lifecycle. In this role, you&rsquo;ll manage complex HR transactions, lead process optimization efforts, and support a team dedicated to ensuring smooth, compliant, and customer-focused HR service delivery across our organization.</p>
<p><b>About GBS H2R</b></p>
<p>GBS (Global Business Services) is Siemens&rsquo; backbone for delivering efficient, high-quality shared services across HR, Finance, and other corporate functions. Within GBS, the H2R (Hire-to-Retire) team manages every stage of the employee journey&mdash;from onboarding and internal changes to exits and retirement.</p>
<p>As a Senior Specialist, you will act as a process expert, ensuring data integrity, compliance, and operational excellence, while mentoring junior colleagues and collaborating with stakeholders to continuously enhance our HR delivery model.</p>
<p><b>What You&rsquo;ll Be Doing</b></p>
<ul><li>Manage and execute end-to-end HR operations across the employee lifecycle, including onboarding, transfers, compensation adjustments, organizational changes, and separations.</li>
<li>Serve as a subject matter expert (SME) for complex or escalated H2R transactions, providing guidance and ensuring adherence to standards.</li>
<li>Maintain accurate and compliant employee data in global HR systems such as Workday, SAP, and ServiceNow.</li>
<li>Partner closely with HR Business Partners, Payroll, and Line Managers to deliver seamless, timely, and compliant services in line with SLAs and internal controls.</li>
<li>Lead or contribute to process improvement initiatives aimed at enhancing efficiency, data quality, and employee satisfaction.</li>
<li>Ensure audit readiness and documentation accuracy for all H2R activities in accordance with Siemens&rsquo; global policies and procedures.</li>
<li>Coach and support junior H2R specialists, fostering a culture of accountability, quality, and continuous learning.</li>
<li>Identify and implement process standardization and automation opportunities in alignment with Siemens&rsquo; global transformation goals.</li>
</ul><p><b>What We&rsquo;re Looking For</b></p>
<ul><li>A bachelor&rsquo;s or master&rsquo;s degree in human resources, Business Administration, or a related field.</li>
<li>3&ndash;5 years of experience in HR operations, shared services, or a multinational HR delivery environment.</li>
<li>Proven proficiency in Workday, SAP, and ServiceNow, coupled with strong command of Microsoft Office tools (Excel, PowerPoint, Outlook).</li>
<li>Exceptional attention to detail, strong analytical thinking, and a proactive approach to problem-solving.</li>
<li>Excellent communication and interpersonal skills with a customer-focused mindset.</li>
<li>Demonstrated ability to work both independently and collaboratively in a dynamic, global environment.</li>
<li>A proactive attitude toward identifying and driving process improvements.</li>
<li>Fluency in English (written and spoken) is required; Arabic is an advantage.</li>
</ul><p><b>What We Offer:</b></p>
<p>Even though this is a fixed term contract, the learning potential is truly exceptional. Here&rsquo;s what makes this opportunity stand out:</p>
<ul><li>A collaborative and diverse team environment.</li>
<li>Exposure to global HR processes and systems.</li>
<li>Opportunity to develop operational excellence in a multinational setup.</li>
</ul><p><b>Create a better #TomorrowWithUs!</b></p>
<p>We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.</p>
<p>We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.</p>
<div>Please note: Only complete applications can be considered in the selection process</div></div></div></div></div></div></div>

GBS H2R Senior Specialist – Join Siemens Egypt on a Fixed-Term Contract

Druva

<div>
 Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn, X and Facebook
 <br/>
 <br/>
 We are seeking a detail-oriented and experienced HR Operations Specialist to join our HR team. The ideal candidate will have strong expertise in HR operations, compliance, and employee lifecycle management, along with the ability to streamline processes and drive operational excellence.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Employee Lifecycle Management
 <br/>
 <br/>
 <ul>
  <li>
   Oversee end-to-end processes for onboarding, offboarding, transfers, and employee record management.
  </li>
  <li>
   Ensure timely generation of offer letters, employment contracts, and exit documentation.
   <br/>
   <br/>
  </li>
 </ul>
 HR Operations &amp; Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Maintain accurate HR data in HRIS systems and employee files.
  </li>
  <li>
   Ensure compliance with labor laws, statutory requirements, and company policies.
  </li>
  <li>
   Manage audits, documentation, and reporting for internal and external stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 Payroll &amp; Benefits Administration
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with payroll teams to ensure accurate and timely salary processing.
  </li>
  <li>
   Administer employee benefits programs (insurance, leave, reimbursements, etc.).
  </li>
  <li>
   Reconcile HR data with finance and payroll records.
   <br/>
   <br/>
  </li>
 </ul>
 Policy Implementation &amp; Process Improvement
 <br/>
 <br/>
 <ul>
  <li>
   Support implementation of HR policies and processes across the organization.
  </li>
  <li>
   Identify gaps in HR operations and recommend process improvements for efficiency.
  </li>
  <li>
   Assist in HR system upgrades, automation, and best practice adoption.
   <br/>
   <br/>
  </li>
 </ul>
 Employee Experience &amp; Support
 <br/>
 <br/>
 <ul>
  <li>
   Address employee queries related to HR processes, policies, and systems.
  </li>
  <li>
   Provide operational support for engagement initiatives, retention programs, and surveys.
   <br/>
   <br/>
  </li>
 </ul>
 Key Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   5&ndash;7 years of relevant experience in HR Operations / HR Shared Services / HR Generalist roles.
  </li>
  <li>
   Strong knowledge of labor laws, compliance, payroll, and HRIS tools (Workday, GyretHR).
  </li>
  <li>
   Excellent attention to detail with strong analytical and problem-solving skills.
  </li>
  <li>
   Ability to handle confidential information with integrity.
  </li>
  <li>
   Strong communication and stakeholder management skills.
  </li>
 </ul>
</div>


HR Operations Specialist

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
  </li>
  <li>
   Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
  </li>
  <li>
   Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
   <br/>
   <br/>
  </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
  </li>
  <li>
   Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
  </li>
  <li>
   Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
   <br/>
   <br/>
  </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  </li>
  <li>
   Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  </li>
  <li>
   Identify and implement service delivery and process improvement opportunities in the assigned process.
  </li>
  <li>
   Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  </li>
  <li>
   Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  </li>
  <li>
   Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  </li>
  <li>
   Manage escalation and takes ownership for ultimate issue resolution.
  </li>
  <li>
   Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  </li>
  <li>
   Ensure knowledge management platform is updated.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HR Shared Services process and SLA management
  </li>
  <li>
   0 - 1 year of experience
  </li>
  <li>
   Service management and ticket management system experience
  </li>
  <li>
   Customer orientation
  </li>
  <li>
   Process management and continuous improvement with a focus on optimization and productivity
  </li>
 </ul>
</div>


Talent Acquisition Assistant Analyst (Frontline)

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