Shared Services Analyst / Specialist (Expert & Senior Expert)

Role Overview

We are seeking highly experienced Shared Services Experts and Senior Experts to lead centralized support functions, drive operational efficiency, and optimize enterprise-wide processes . These roles ensure that HR, Finance, IT, and Administration services are delivered efficiently, cost-effectively, and in alignment with organizational objectives.

Requirements

Key Responsibilities:

For Both Levels

• Oversee enterprise-wide shared services operations across HR, Finance, IT, and Administration.
• Standardize processes and implement best practices to improve efficiency and reduce costs.
• Monitor service delivery metrics and continuously optimize workflows.
• Ensure compliance with organizational policies and regulatory requirements.
• Support digitalization and automation of shared services processes.
  
  

Additional For Senior Expert

• Develop and execute the strategy for enterprise shared services.
• Lead complex process improvement initiatives and cost-reduction programs.
• Advise senior management on operational efficiency, governance, and resource optimization.
• Mentor and develop mid-level shared services staff.
• Drive cross-functional collaboration to enhance service delivery and organizational performance.
  
  

Qualifications & Experience

• Education: Bachelor’s or Master’s degree in Business Administration, Finance, HR, IT, or related field.
• Expert: 11–13 years of experience in shared services, operations management, or process improvement.
• Senior Expert: 14–16 years of experience with leadership in shared services, operational strategy, and cross-functional management.
  
  

Skills & Competencies

• Expertise in process optimization, operational efficiency, and enterprise support functions.
• Strong analytical, problem-solving, and project management skills.
• Knowledge of shared services systems (HRIS, ERP, Finance platforms) and automation tools.
• Leadership and stakeholder management capabilities.
• For Senior Level: Ability to define strategy, drive transformation, and influence executive decision-making.
  
  

Preferred Certifications

• Lean Six Sigma, PMP, ITIL, or other relevant operational excellence or functional certifications.