shift lead

VaporVM

<div><div><div>Date Posted:</div>
20 February, 2026</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>NOC Shift Lead (L2 Supervisor)

Position Summary

Supervises shift operations, manages incident escalations, and ensures smooth handover between shifts. Acts as the duty manager during their shift.

Core Responsibilities
<ul><li>Supervise and guide L1 Operators.</li></ul>
<ul><li>Ensure compliance with SOPs and escalation paths.</li></ul>
<ul><li>Validate incidents before escalation to L3/engineering teams.</li></ul>
<ul><li>Lead shift handovers and provide status updates.</li></ul>
<ul><li>Ensure incident logs and ITSM records are accurate.</li></ul>

Required Experience
<ul><li>5&ndash;7 years in IT operations/NOC.</li></ul>
<ul><li>Minimum 2 years in supervisory/shift lead roles.</li></ul>

Skills
<ul><li>Incident triage and troubleshooting.</li></ul>
<ul><li>Strong technical understanding in networks, servers, or cloud.</li></ul>
<ul><li>Analytical thinking and decision-making.</li></ul>

Certifications
<ul><li>ITIL v4 Foundation (mandatory).</li></ul>
<ul><li>CCNA / VMware VCP / Azure Administrator (preferred).</li></ul>

Key Deliverables
<ul><li>Shift handover reports.</li></ul>
<ul><li>Escalation logs.</li></ul>
<ul><li>Incident validation and RCA contribution.</li></ul>

KPIs
<ul><li>% of incidents resolved within SLA.</li></ul>
<ul><li>Accuracy of incident categorization.</li></ul>
<ul><li>Escalation efficiency (time and correctness).</li></ul>

Reporting

Reports to NOC Manager.</div></div>

NOC Shift Lead

Peet's Coffee

<div>Perk up your career with a bold new opportunity at Peet&rsquo;s Coffee! We&rsquo;re seeking passionate people to join our team as Shift Leads.

Do you want to work with curious, authentic, and passionate people who care deeply about coffee, customers, and the continuous pursuit of better &ndash; if so, apply today!

WHAT WILL FILL YOUR CUP

Competitive Pay, Perks &amp; Benefits:
<ul><li>Medical, dental and vision benefit options available.</li>
<li>Paid vacation (accrual following completion of 4 months of employment).</li>
<li>Free coffee/tea beverages and fresh baked goods as well as an employee discount.</li>
<li>401k with generous matching (must be 18 years old to qualify for 401k).</li>
<li>Employee Assistance program including useful resources for all employees.</li>
<li>Flexible part-time schedule.</li>
<li>The pay scale for this position is between $22.50 and $23.00 per hour. The specific hourly wage offered may fall anywhere within this range and will depend on factors including, but not limited to, local wage requirements, years of experience, and skills and abilities. Additionally, employees may earn an estimated average of $3.00 to $6.00 per hour in cash and electronic tips.</li></ul>

Growth With Us: We believe careers are crafted. Whether you&rsquo;re driven by people, process or purpose &ndash; Peet&rsquo;s is a place where your growth journey can thrive &ndash; grow with us. Tuition scholarship opportunities with Oregon State University E Campus.

Purposeful Work: At Peet&rsquo;s, we are committed to improving conditions in coffee communities around the world. With Enveritas, our non-profit partner, we work to assess and improve conditions on the farms where we source our coffees.

WHAT MAKES YOU SUCCESSFUL
<ul><li>Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.</li>
<li>Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.</li>
<li>Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.</li>
<li>Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.</li>
<li>Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.</li></ul>

WHAT YOU WILL BRING

Minimum Qualifications:
<ul><li>1 year experience working in a leadership role and/or directing the work of others.</li>
<li>1 year experience with POS/cash handling responsibilities in related industry.</li>
<li>Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs (business needs can include early mornings, evenings, weekends, nights and/or holidays).</li>
<li>Must be legally eligible to work in the country where this job is located.</li>
<li>Must be able to comply with Peet's Employment of Minors policies and work with, among and/or direct the work of minors</li>
<li>Must be at least 18 years of age or older.</li>
<li>Perform various physical tasks during the work shift. (See Physical Requirements)</li></ul>

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. To view the complete job description, which includes the essential duties for this role: Shift Lead Job Description

At Peet&rsquo;s, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances.

Peet&rsquo;s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact employeerelations@peets.com.

Brew Something Great Together: At Peet&rsquo;s, we don&rsquo;t just make coffee - we make community. Join a company that values coffee, culture, and continuous growth. Sound like your perfect blend? Apply today and start crafting your career at Peet&rsquo;s.</div>

Shift Lead - Pinole

Shinewell

Role : SME Sales Shift LeadLocation: Bangalore, India Reporting to: SME Sales Lead (UK) Markets Covered: US, Canada, UK &amp; other English-speaking regions Tools Used: Zendesk (calls, tickets), Calendly, Bark Platform Manages Team: Yes, a team of Sales Executive(s) and Onboarding Specialist(s)About the Company.Company is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. We're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.As a profitable, PE backed scale up (EMK Capital), Company offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.Role OverviewThe SME Sales Shift Lead is responsible for leading, coaching, and managing a team of SME Sales Executives to ensure high performance against targets and a consistent, high-quality seller experience. The role requires personal sales ability and a desire to sell whilst managing a team of SME Sales Executives. This includes performance management, real-time coaching, and operational oversight across outbound calling, live selling, seller activation, and onboarding.Working closely with the SME Sales Lead (UK), this role ensures that processes are followed, SLAs are met, and that each shift runs smoothly with clear communication, accurate reporting, and high standards of quality and compliance.Key ResponsibilitiesTeam Leadership &amp; Performance Management&middot; Lead a team of SME Sales Executives during the assigned shift, providing real-time guidance and support.&middot; Monitor individual and team performance against KPIs (calls, connections, meetings booked, activations, revenue, adherence, quality).&middot; Run regular team huddles to align aims and objectives, motivate and problem-solve.&middot; Identify underperformance early and implement clear, supportive action plans.Sales Coaching &amp; Quality&middot; Provide in-meeting support and guidance.&middot; Review meeting recordings to give targeted, practical feedback.&middot; Ensure correct and consistent positioning of Company&rsquo;s value proposition (lead-gen and marketplace models).&middot; Review and reinforce the use of approved scripts, pricing, and offers while encouraging natural, authentic conversations.&middot; Champion a positive, high-energy sales culture focused on professionalism, integrity, and continuous improvement.Shift Operations &amp; Work Management&middot; Ensure appropriate coverage and workload balance across the team for outbound calling, seller activation, and onboarding calls.&middot; Manage real-time scheduling issues (no-shows, illness, spikes in demand) to minimise impact on service levels.&middot; Oversee Calendly usage to ensure meetings are booked correctly, time zones are accurate, and diaries are optimised.&middot; Coordinate with the SME Sales Lead to hand over key information between shifts.Process, Systems &amp; Data Accuracy&middot; Ensure accurate logging of all activity in Zendesk.&middot; Monitor adherence to outbound cadence rules (call attempts, voicemails, emails) and correct any deviations.&middot; Spot and correct common data-quality issues (missing notes, incorrect dispositions, incomplete records).Communication &amp; Collaboration&middot; Act as the primary point of contact for your shift for the SME Sales Lead (UK) and other internal teams.&middot; Share key updates, campaign changes, and new messaging with your team clearly and in a timely manner.&middot; Contribute to performance reviews with insights from your shift (wins, blockers, coaching needs).Onboarding Calls&middot; Conduct onboarding calls with sellers.&middot; Answer questions and remove friction during early platform usage.&middot; Guide sign-ups to activations by selling Starter Packs and Elite Pro.&middot; Deliver a positive, consultative seller experience.Key Skills &amp; Experience&middot; 1 year of experience managing teams.&middot; Excellent sales acumen and a track record of meeting sales targets.&middot; Strong coaching skills with the ability to give clear, actionable feedback and motivate others.&middot; Excellent verbal and written English, with a clear, neutral tone suitable for global markets.&middot; Confident in objection handling and consultative selling, with the ability to role-model best practice on calls.&middot; Comfortable using CRM or ticketing tools (Zendesk experience strongly preferred), plus Calendly and similar tools.&middot; Highly organised, with strong attention to detail around data accuracy.&middot; Resilient, solutions-focused, and able to remain calm and supportive under pressure.&middot; Willingness to work within a 24-hour, shift-based model aligned to US/UK business hours.Working Hours &amp; Availability&middot; Monday to Friday&middot; 24 hours a day coverage model (Rotational-But mostly APAC shift : 11:00AM IST - 8:30PM IST)&middot; Supporting US, Canada, UK, and global English-speaking marketsPerks and Benefits&middot; Flexible working policy with India office located in CBD Bangalore&middot; Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life&middot; Personal annual L&amp;D Budgets to spend on your development&middot; Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes&middot; Fully stocked snacks in pantry, Quarterly All-site Socials&middot; Being at the forefront of an industry with new and exciting problems to solveInterview Process&middot; Screening with Talent Partner&middot; 1st Stage - Interview with Hiring Manager (30 mins)&middot; 2nd Stage - Technical Task &amp; Interview (60 mins)&middot; 3rd Stage - Values interview (30 mins)Job Type: Full-timePay: ₹600,000.00 - ₹720,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

SME Sales Shift Lead

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Shift Lead will supervise the operations of the unit by organizing the activity/workflow of the plant and making the interface with other teams (Industrial / Maintenance, SIO Center, Business Developer....) Operations Management
 
 
 Coordinates with SIOC (Smart innovative operation/optimization center) to optimize facility performance by focusing on the efficiency and reliability of production and processes; implements energy sourcing strategies
 
 
 Follows SOP and participates in SOP writing and continuous improvement, in order to ensure the plant and its network reaches their best operating point
 
 
 Supports the facility&rsquo;s unattended control room model by monitoring and responding to alarm conditions when &lsquo;on call&rsquo;; uses DCS and other available systems and platforms to troubleshoot issues; mobilizes and visits the site to attend escalated alarm issues as required.
 
 
 Investigates operations issues arising within his/her domain(s) of competency with an aim of reducing the lead time between trouble detection and clearance
 
 
 Safely operates the plant in specific non-standard modes
 
 
 Using the automated loading systems, coordinates with material and bulk product drivers to ensure the safe and efficient loading and unloading of raw materials and products
 
 
 Competently starts up and shuts down plant equipment safely and in compliance with applicable SOPs
 
 
 Asset Management
 
 
 Follows AL maintenance strategy to ensure effective organization and optimization of the facility, equipment and systems
 
 
 Completes routine and corrective M1 maintenance tasks as assigned by the maintenance supervisor, including but not limited to analyzer checks and calibration, safety valve inspection, oil sampling)
 
 
 Performs routine rounds, equipment health inspections and facility checks (eg - EIS, back-up systems); logs required readings and recording observations which may signal issues in order to reduce plant downtime
 
 
 Supports in managing contractors under direction of the Facility Manager
 
 
 Manages local spare parts and consumables inventory (including PO creation, handling and storage)
 
 
 Supports the implementation of facility policies and procedures
 
 
 External Customer Management
 
 
 Upon Facility Manager delegation and in coordination with SIOC, communicates with customers around production plans, customer requirements, and incident management
 
 
 Knowledge sharing and collaboration
 
 
 Assists the Facility Manager and the Maintenance team in the investigation of incidents and development of corrective actions and protocol
 
 
 Communicates effectively with colleagues on-site, the SIOC and Hub Experts in order to identify trends, share data and disseminate information
 
 
 Mentors and supports site colleagues with On Job Training tasks within domain of expertise
 
 
 Actively participates in plant meetings
 
 
 Promotes compliance with all Group directives
 
 
 Completes all required digital and on job trainings including mandatory Group trainings, IMS and GP03 trainings within domains of expertise
 
 
 Safety
 
 
 Responsible for site emergency management issues; ensures he/she is trained and qualified for proper implementation of the emergency response plan and plant security plan
 
 
 Coordinates with contract and in-house maintenance teams on the safe handover of equipment; performs proper isolation of the system, energy control and isolation
 
 
 Contributes to the development and observation of site safety standards and compliance (eg - work permits); works to identify and implement preventative/corrective actions after near misses are reported
 
 
 Actively contributes towards the compliance of all regulations applicable to his/her domain(s) of competency including participating in inspections and audits
 
 
 ___________________Are you a MATCH?
 
 
 A minimum of 3:5 years of experience in operations or relevant maintenance domain
 
 
 Previous experience troubleshooting within an operational environment
 
 
 Advanced Business English
 
 
 Knowledge of the relevant maintenance domain is required (electrical, instrumentation)
 
 
 Ability to read P&amp;ID, mechanical and electrical drawings
 
 
 Strong knowledge on HSE and process safety fundamentals
 
 
 Basic knowledge in process control
 
 
 Basic knowledge of smart maintenance, digital tools and/or data analysis is preferred
 
 
 
 Experience Working Within a Multi-national Company Is Desirable
 
 
 
 Technical competency in ASU operations, processes and related technology is desirable
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Shift Lead Engineer

<div><h2 class="jobSectionHeader">How will you CONTRIBUTE and GROW?
</h2>The Shift Lead will supervise the operations of the unit by organizing the activity/workflow of the plant and making the interface with other teams (Industrial / Maintenance, SIO Center, Business Developer....)
 Operations Management
Coordinates with SIOC (Smart innovative operation/optimization center) to optimize facility performance by focusing on the efficiency and reliability of production and processes; implements energy sourcing strategies
<ul><li>Follows SOP and participates in SOP writing and continuous improvement, in order to ensure the plant and its network reaches their best operating point
</li><li>Supports the facility&rsquo;s unattended control room model by monitoring and responding to alarm conditions when &lsquo;on call&rsquo;; uses DCS and other available systems and platforms to troubleshoot issues; mobilizes and visits the site to attend escalated alarm issues as required.
</li><li>Investigates operations issues arising within his/her domain(s) of competency with an aim of reducing the lead time between trouble detection and clearance
</li><li>Safely operates the plant in specific non-standard modes
</li><li>Using the automated loading systems, coordinates with material and bulk product drivers to ensure the safe and efficient loading and unloading of raw materials and products
</li><li>Competently starts up and shuts down plant equipment safely and in compliance with applicable SOPs
</li></ul>Asset Management
Follows AL maintenance strategy to ensure effective organization and optimization of the facility, equipment and systems
<ul><li>Completes routine and corrective M1 maintenance tasks as assigned by the maintenance supervisor, including but not limited to analyzer checks and calibration, safety valve inspection, oil sampling)
</li><li>Performs routine rounds, equipment health inspections and facility checks (eg - EIS, back-up systems); logs required readings and recording observations which may signal issues in order to reduce plant downtime
</li><li>Supports in managing contractors under direction of the Facility Manager
</li><li>Manages local spare parts and consumables inventory (including PO creation, handling and storage)
</li><li>Supports the implementation of facility policies and procedures
</li></ul>External Customer Management
Upon Facility Manager delegation and in coordination with SIOC, communicates with customers around production plans, customer requirements, and incident management
Knowledge sharing and collaboration
Assists the Facility Manager and the Maintenance team in the investigation of incidents and development of corrective actions and protocol
<ul><li>Communicates effectively with colleagues on-site, the SIOC and Hub Experts in order to identify trends, share data and disseminate information
</li><li>Mentors and supports site colleagues with On Job Training tasks within domain of expertise
</li><li>Actively participates in plant meetings
</li><li>Promotes compliance with all Group directives
</li><li>Completes all required digital and on job trainings including mandatory Group trainings, IMS and GP03 trainings within domains of expertise
</li></ul>Safety
Responsible for site emergency management issues; ensures he/she is trained and qualified for proper implementation of the emergency response plan and plant security plan
<ul><li>Coordinates with contract and in-house maintenance teams on the safe handover of equipment; performs proper isolation of the system, energy control and isolation
</li><li>Contributes to the development and observation of site safety standards and compliance (eg - work permits); works to identify and implement preventative/corrective actions after near misses are reported
</li><li>Actively contributes towards the compliance of all regulations applicable to his/her domain(s) of competency including participating in inspections and audits
</li></ul><h2 class="jobSectionHeader">___________________
</h2><h2 class="jobSectionHeader">Are you a MATCH?
</h2><ul><li>A minimum of 3~5 years of experience in operations or relevant maintenance domain
</li><li>Previous experience troubleshooting within an operational environment
</li><li>Advanced Business English
</li><li>Knowledge of the relevant maintenance domain is required (electrical, instrumentation)
</li><li>Ability to read P&amp;ID, mechanical and electrical drawings
</li><li>Strong knowledge on HSE and process safety fundamentals
</li><li>Basic knowledge in process control
</li><li>Basic knowledge of smart maintenance, digital tools and/or data analysis is preferred
</li><li>Experience working within a multi-national company is desirable
</li><li>Technical competency in ASU operations, processes and related technology is desirable
</li></ul>Our Differences make our Performance 
 
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.</div>

<div><h2 class="jobSectionHeader">How will you CONTRIBUTE and GROW?
</h2>The Shift Lead will supervise the operations of the unit by organizing the activity/workflow of the plant and making the interface with other teams (Industrial / Maintenance, Business Developer....)
Operations Management
<ul><li>Coordinates with SIOC (Smart innovative operation/optimization center) to optimize facility performance by focusing on the efficiency and reliability of production and processes; implements energy sourcing strategies
</li><li>Follows SOP and participates in SOP writing and continuous improvement, in order to ensure the plant and its network reaches their best operating point
</li><li>Supports the facility&rsquo;s unattended control room model by monitoring and responding to alarm conditions when &lsquo;on call&rsquo;; uses DCS and other available systems and platforms to troubleshoot issues; mobilizes and visits the site to attend escalated alarm issues as required.
</li><li>Investigates operations issues arising within his/her domain(s) of competency with an aim of reducing the lead time between trouble detection and clearance
</li><li>Safely operates the plant in specific non-standard modes
</li><li>Using the automated loading systems, coordinates with material and bulk product drivers to ensure the safe and efficient loading and unloading of raw materials and products
</li><li>Competently starts up and shuts down plant equipment safely and in compliance with applicable SOPs
</li></ul>Asset Management
<ul><li>Follows AL maintenance strategy to ensure effective organization and optimization of the facility, equipment and systems
</li><li>Completes routine and corrective M1 maintenance tasks as assigned by the maintenance supervisor, including but not limited to analyzer checks and calibration, safety valve inspection, oil sampling)
</li><li>Performs routine rounds, equipment health inspections and facility checks (eg - EIS, back-up systems); logs required readings and recording observations which may signal issues in order to reduce plant downtime
</li><li>Supports in managing contractors under direction of the Facility Manager
</li><li>Manages local spare parts and consumables inventory (including PO creation, handling and storage)
</li><li>Supports the implementation of facility policies and procedures
</li></ul>External Customer Management
<ul><li>Upon Facility Manager delegation and in coordination with SIOC, communicates with customers around production plans, customer requirements, and incident management
</li></ul>Knowledge sharing and collaboration
<ul><li>Assists the Facility Manager and the Maintenance team in the investigation of incidents and development of corrective actions and protocol
</li><li>Communicates effectively with colleagues on-site, the SIOC and Hub Experts in order to identify trends, share data and disseminate information
</li><li>Mentors and supports site colleagues with On Job Training tasks within domain of expertise
</li><li>Actively participates in plant meetings
</li><li>Promotes compliance with all Group directives
</li><li>Completes all required digital and on job trainings including mandatory Group trainings, IMS and GP03 trainings within domains of expertise
</li></ul>Safety
<ul><li>Responsible for site emergency management issues; ensures he/she is trained and qualified for proper implementation of the emergency response plan and plant security plan
</li><li>Coordinates with contract and in-house maintenance teams on the safe handover of equipment; performs proper isolation of the system, energy control and isolation
</li><li>Contributes to the development and observation of site safety standards and compliance (eg - work permits); works to identify and implement preventative/corrective actions after near misses are reported
</li><li>Actively contributes towards the compliance of all regulations applicable to his/her domain(s) of competency including participating in inspections and audits
</li></ul><h2 class="jobSectionHeader">___________________
</h2><h2 class="jobSectionHeader">Are you a MATCH?
</h2><ul><li>A minimum of 1 to 3 years of experience in operations or relevant maintenance domain
</li><li>Bachelor's degree in electrical engineering or any relevant domain.
</li><li>Advanced Business English
</li><li>Previous experience troubleshooting within an operational environment
</li><li>Knowledge of the relevant maintenance domain is required (electrical, instrumentation)
</li><li>Ability to read P&amp;ID, mechanical and electrical drawings
</li><li>Strong knowledge on HSE and process safety fundamentals
</li><li>Basic knowledge in process control
</li><li>Basic knowledge of smart maintenance, digital tools and/or data analysis is preferred
</li><li>Experience working within a multi-national company is desirable
</li><li>Technical competency in ASU operations, processes and related technology is desirable
</li></ul>Our Differences make our Performance 
 
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.</div>

Wingstop

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.<ul><li>Performs all tasks and responsibilities of a Wingstop crew member.</li><li>Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.</li><li>Trains newer or less experienced crew members in their tasks and responsibilities.</li><li>Practices inventory control standards.</li><li>Store policies are being followed by all staff members.</li><li>Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.</li><li>Open and/or close the Restaurant and meet required work hours.</li><li>Manage and motivate the crew members.</li><li>Ensure breaks are coordinated effectively and quickly.</li><li>Assemble and package orders according to the Wingstop standard.</li><li>Assist all other positions when necessary.</li><li>Assist in keeping the kitchen &amp; dining room clean throughout the shift.</li><li>Ensure that all crew members are always health safety conscious.</li><li>Resolve customer issues with efficiency and a good attitude.</li><li>Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.</li><li>Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.</li><li>Enforce the Wingstop uniform and jewelry policy.</li><li>Ensure that each guest has a positive, long-lasting impression of the Wingstop experience</li><li>Cash is controlled and maintained, any voids or refunds are accounted for</li><li>Daily and weekly cleaning task are being met</li><li>Orders quote times are being met and adjusted for peak business hours</li><li>Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager</li><li>Kitchen is well maned and organized for each position during peak periods</li><li>Represent the Wingstop brand</li></ul>Disclaimer:The job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,500 restaurants open across the United States, Mexico, Colombia, Panama, Singapore, Indonesia, Malaysia, UK and the United Arab Emirates.Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.Pay: $21.00 per hourWork Location: In person

Shift Lead

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