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shop manager

Sephora

<div>Sephora Kuwait 
COMPANY OVERVIEW: SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo&euml;t Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998 and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social media make it the world's premier digital beauty destination. 
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.<div> 
As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store.</div><div>
Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets.</div><div>
Build, develop and implement store service plans to maximise sales and KPIs performance.</div><div></div> 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience.</li><li>
Maintain and enforcing quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li><li>
Analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.</li><li>
Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.</li></ul> 
Business<ul><li>
Provide support to the Retail Director with knowledge of the market conditions, competition, client needs, etc.</li></ul><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div></div> 
People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching&rsquo;s, and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Retail Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Retail Director for final validation according to business needs.</li></ul><div></div> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up to date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Skills &amp; Experience Requirements:<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li><li>
Proven successful role in managing.</li><li>
Minimum 4 to 5 years&rsquo; experience in store management.</li><li>
Bachelor's degree.</li><li>
English &ndash; advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams</li></ul><div></div> 
Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment. 
HERE, YOU WILL FIND:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul> 
Join us and belong to something beautiful. 
Sephora Kuwait</div>

Shop Manager

AC House company

Position OverviewThe Shift Leader is responsible for ensuring smooth daily operations of the coffee shop during assigned shifts. This role involves supervising staff, maintaining high service standards, ensuring product quality, and creating a welcoming atmosphere for customers. The ideal candidate is proactive, organized, and passionate about hospitality and coffee culture.Responsibilities:<ul><li>Supervise and support the baristas and service team during shifts.</li><li>Ensure excellent customer service and handle any guest concerns promptly.</li><li>Open or close the shop according to company procedures.</li><li>Maintain product quality, cleanliness, and hygiene standards.</li><li>Manage shift schedules, breaks, and team assignments.</li><li>Handle cash registers, payments, and end-of-day reports accurately.</li><li>Monitor inventory and report shortages or maintenance issues to the manager.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per monthApplication Question(s):<ul><li>Do you have Previous work in a coffee shop as a supervisor?</li></ul>

Coffee Shop Shift Leader / Supervisor

Alshaya Group

<div>Job No: MRF13521
 
Location: Kuwait<div></div><div><div> 
</div></div> 
 
<div></div>The Role:

You will work with the Store Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximise sales.

You will work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store, brand and area managers around staff and products. You may also be required to deputize for the Store Manager during periods of leave.

Qualifications &amp; Requirements:

You will have/be:
<ul><li>At least 3 years retail experience (ideally at a supervisory level).</li></ul>
<ul><li>A secondary/high school education.</li></ul>
<ul><li>An understanding of cosmetics or health &amp; beauty retail.</li></ul>
<ul><li>English language skills, both written and verbal (Arabic language skills are also desirable).</li></ul>
<ul><li>PC literate.</li></ul> 
 
Advertised: 13 Oct 2025 
Application close: 30 Nov 2025</div>

Deputy Store Manager - Harvey Nichols - Kuwait

<div>
 
 Job Summary
 
 
 
 To efficiently manage and execution the Project lifecycle from ideation to fruition whilst keeping within the boundaries of scope, time and cost. Oversees project planning, execution, and delivery while ensuring alignment with organizational goals. They coordinate resources, budgets, and timelines to meet project objectives efficiently. Risk management and problem-solving are key responsibilities to mitigate issues and keep projects on track. Effective communication with stakeholders, teams, and clients is essential for progress reporting and decision-making. Ultimately, a Project Manager ensures project success by balancing scope, quality, time, and cost constraints.
 
 
 
 Job Duties Include But Are Not Limited To
 
 
 
 <ul>
 <li>
 Project requirement gathering and scoping the Project in alignment with all relevant stakeholders
 </li>
 <li>
 Conducting the technical feasibility for the Project and facilitating the financial feasibility
 </li>
 <li>
 Defining project tasks and resource requirements
 </li>
 <li>
 Developing, maintaining, and abiding by the project plans and timelines
 </li>
 <li>
 Defining all project stakeholders and managing them effectively
 </li>
 <li>
 Preparing and Managing Project Budget
 </li>
 <li>
 Managing Project Procurement
 </li>
 <li>
 Reviewing shop drawings, material submittals, coordination with Electro-mechanical discipline, time schedule and construction quality control aspects.
 </li>
 <li>
 Managing project resource allocation
 </li>
 <li>
 Monitoring and reporting project progress of a project on timely basis
 </li>
 <li>
 Defining the project risk register and managing the same throughout the project lifecycle
 </li>
 <li>
 Managing changes within the project by means of effective change management
 </li>
 <li>
 Supporting external project within the domain of my specialization
 </li>
 <li>
 Supporting the competency development of the team
 </li>
 <li>
 Complying with Health, Safety and Environment regulations and working practices of KDD and the State of Kuwait when carrying out duties.
 </li>
 <li>
 Executing Management directives as required.
 </li>
 <li>
 Functional Reporting to: Executive Manager - Building Maintenance &amp; Development
 
 
 </li>
 </ul>
 
 Required Qualification
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in civil engineering or architecture. PMP Certification is required, Member of KSE is a plus.
 </li>
 <li>
 Should hold the position of Project Manager for at least 10 years. with proven track record of managing major Greenfield or Brownfield Projects internationally
 
 
 </li>
 </ul>
 
 Required Technical/Professional Skills
 
 
 
 <ul>
 <li>
 Solid experience in FMCG industrial projects as Project Manager.
 </li>
 <li>
 The candidate must either come from an Engineering Consultants office, or General Contracting company.
 </li>
 <li>
 Good experience in reviewing shop drawings, material submittals, coordination with Electro-mechanical discipline, time schedule and construction quality control aspects.
 </li>
 <li>
 Should be able to manage a multi project portfolio &acirc; adept with Project portfolio management.
 </li>
 <li>
 Should have handled big Projects (minimum 100 million USD).
 </li>
 <li>
 Experience in KSA is an advantage.
 </li>
 <li>
 Familiar with KSA Governmental Rules and Regulation
 </li>
 <li>
 Experience in dairy projects is an advantage.
 </li>
 <li>
 Proficient in working with MS office programs
 </li>
 <li>
 Expert in working with MS Project
 </li>
 <li>
 Proficient in working with CAD
 
 
 </li>
 </ul>
 Note: Must provide details of projects he has been spearheaded (Names of Project Design Consultant, the Owner, size and type of the project, Dates).
</div>

Project Manager - Buildings

Job Summary: We are seeking a meticulous and creative individual to manage the arrangement and presentation of chocolates in our shop and showcase areas. The ideal candidate will ensure that all chocolate products are displayed attractively in the shop, fridge, and windows, enhancing visual appeal and supporting sales.Key Responsibilities:<ul><li>Arrange chocolates in shop displays, windows, and refrigeration units according to brand guidelines and seasonal themes.</li><li>Maintain clean, organized, and visually appealing displays at all times.</li><li>Monitor product quality, ensuring freshness and proper storage conditions.</li><li>Rotate stock to minimize waste and optimize presentation.</li><li>Assist in preparing special displays for promotions, events, or seasonal launches.</li><li>Work closely with store management to implement merchandising strategies.</li><li>Ensure compliance with hygiene and safety standards, particularly for refrigerated products.</li><li>Communicate effectively with customers and team members, providing guidance or information as needed.</li></ul>Required Skills and Qualifications:<ul><li>Strong attention to detail and aesthetic sense.</li><li>Creativity in arranging products and designing displays.</li><li>Basic understanding of temperature-sensitive product handling.</li><li>Manual dexterity and ability to handle delicate items carefully.</li><li>Organizational skills and ability to maintain clean, neat, and attractive displays.</li><li>Excellent communication and interpersonal skills.</li><li>Team player with good problem-solving abilities.</li><li>Prior experience in a chocolates and confectionery shop is required.</li></ul>Personal Attributes:<ul><li>Passion for chocolates and confectionery products.</li><li>Enthusiasm for creating a visually appealing shopping experience.</li><li>Patient, precise, and diligent.</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>Do you hold a transferable visa 18?</li></ul>

Chocolate Display and Arrangement Assistant (Female)

UNITED STEEL INDUSTRIAL CO.

<div>
 We are looking for a talented and skilled Ladle Refining Furnace Operator to join our multicultural and diverse team in Kuwait. Perform day to day activities related to furnaces (LRF) operation including preparation and maintaining safe working environment and reporting unsafe conditions. Perform related activities for process improvement as directed by immediate superior.
 
 
 Duties may include but will not be limited to:
 
 
 <ul>
 <li>
 Attending toolbox meeting with his crew members, to address all the safe working practices, INIR&rsquo;s, Hazard &amp; Risk Identification&rsquo;s, Ladder Safety, House Keeping and waste management.
 </li>
 <li>
 He should ensure that all required tools and tackles and consumables are available near the shop floor for his shift as well as for reliever shift to avoid any kind of delays.
 </li>
 <li>
 Must follow the shift relieving policy (handover &amp;takeover of shift at work site) and also, he must ensure himself available at work site during working hours.
 </li>
 <li>
 Carry-out pre-operation inspection / check list, equipment trials and any abnormalities noticed to be reporting to immediate superior.
 </li>
 <li>
 Preparation includes taking trail movement of scrap &amp; ladle transfer cars and preheater, scrap buckets, rail exchangers, purging lines.
 </li>
 <li>
 Performing the visual inspection of shell bottom, temperature measurement, EBT flapper monitoring (during closing).
 </li>
 <li>
 Fire watch of surroundings (Roof gantry, Tilting Cylinders, settling chamber and materials area) during EAF process and tapping.
 </li>
 <li>
 Reporting to EAF SIC for material issuances as per the stock availability at shop floor.
 </li>
 <li>
 Performing all the activities related to purging hose connection &amp; di-connection. LF consumables, manual alloy addition arrangements at working floor.
 </li>
 <li>
 Perform Electrode preparation activity like nipple fixing and lifting spare electrode.
 </li>
 <li>
 Reporting to EAF/LRF SIC for material issuances as per the stock availability at shop floor.
 </li>
 <li>
 Electrode changing, adjustment &amp; preparation and seeking assistance from EAF / LF supervisor.
 </li>
 <li>
 Perform cleaning of rail tracks, scrap car, and scrap charging area, tapping pit trench, electrode stands, and walkways.
 </li>
 <li>
 Assisting LF lead operator for cleaning of car tracks, material area, trench and roof.
 </li>
 <li>
 Perform the activities like gunning, fettling, cold ramming, EBT re-piping, EBT changing, end brick changing, lining repairs and door electrode changing along with his fellow men / refractory team.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Diploma in Metallurgy or higher
 </li>
 <li>
 Minimum 4 years of experience in LRF Operation in a Steel Melting Plant.
 </li>
 </ul>
</div>

LF Operator

Haute Boutique

Gift Floral Chocolate shop in Kuwait city.We need someone who has knowledge and experience to drive our app and website to the next level.Job Type: Full-timePay: From KD800.000 per monthApplication Question(s):<ul><li>Are you in Kuwait?</li></ul>

App/Website Product Manager

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