spa assistant

Scents of Serenity Organic Spa

<div>Assistant Spa Manager
Scents of Serenity Organic Spa has been voted Best Day Spa for 13 consecutive years by Virginia Living Magazine readers. We are proud to have been recognized by INC 5000 as one of the fastest-growing private companies in the United States in 2022, 2023, 2024, and 2025, and ranked #9 on the RVA25 list of fastest-growing locally owned businesses in Richmond in 2023.
Rooted in a holistic and organic approach to wellness, Scents of Serenity specializes in luxurious, results-driven services delivered through extraordinary hospitality and thoughtfully curated sensory experiences. We offer our guests a beautifully tranquil atmosphere-and we are equally committed to providing an exceptional, supportive, and growth-oriented workplace for our team.
We are currently seeking a full-time Assistant Spa Manager to join our Short Pump location. This is an exciting opportunity for a hospitality-driven leader who is seeking long-term growth with an expanding, locally owned luxury spa brand.
Who This Role Is For
This position is intentionally designed for a candidate who is looking to build a long-term career in luxury hospitality and wellness. Due to the depth of training, leadership development, and operational investment involved, this role is not suited for short-term, transitional, or stop-gap candidates.
Our Assistant Spa Managers are deeply integrated into our culture, operations, and future vision. We are seeking someone who is committed, dependable, and genuinely excited to grow with Scents of Serenity over time.
Why Our Team Loves Working Here
&quot;I have worked for Scents of Serenity for eight years and have loved watching the spa grow with the incredible support and dedication of our staff. Melanie has been the best leader I have worked for in over 25 years in the spa industry. Her work ethic and compassion for employees and clients are why we are a five-star spa.&quot;<ul><li>Tracy, Master EstheticianTrainer</li></ul>
&quot;Scents of Serenity is truly a dream job. The environment is beautiful, the services are thoughtfully designed, and the team is incredibly talented and supportive. The room for growth is huge, and I feel so grateful to work here.&quot;<ul><li>Jackie, Massage Therapist</li></ul>
Position Overview
The Assistant Spa Manager plays a key leadership role in supporting daily operations, guest experience, and team development. This position works closely with the Spa Manager and Spa Director to ensure the spa consistently delivers a five-star experience for both guests and staff.
This role requires the completion of a six-month immersive training program, during which the Assistant Spa Manager will learn all aspects of spa operations, including front desk functions, guest services, and day-to-day leadership responsibilities. Upon successful completion, the candidate will be reviewed for a permanent Assistant Spa Manager role.
Because of this significant training investment, we are seeking a candidate with a long-term mindset who intends to grow within the organization.
KEY RESPONSIBILITIES
LeadershipTeam Support<ul><li>
Lead by example to cultivate a positive, professional, and supportive work environment</li><li>
Maintain healthy, respectful working relationships while upholding appropriate managerial boundaries</li><li>
Support coaching, feedback, and ongoing development of front desk and spa staff</li><li>
Uphold company policies, SOPs, and service standards consistently</li><li>
Confidently assume leadership responsibilities in the absence of the Spa Manager or Owner</li></ul>
Guest Experience<ul><li>
Deliver and uphold the highest standards of five-star hospitality</li><li>
Address guest concerns and complaints promptly, professionally, and with discretion</li><li>
Support service recovery and ensure guest satisfaction throughout the spa experience</li></ul>
OperationsFront Desk<ul><li>
Learn and perform all front desk functions, including guest check-in/out, scheduling, memberships, retail, and service recommendations</li><li>
Ensure appointments are scheduled efficiently and effectively</li><li>
Assist as needed in the call center, front desk, or spa attendant roles</li><li>
Perform room audits and ensure cleanliness, organization, and presentation standards are met</li><li>
Troubleshoot basic equipment issues and scheduling software challenges</li></ul>
BusinessGrowth Support<ul><li>
Assist with spa events, parties, and group reservations</li><li>
Participate in marketing initiatives and promotional opportunities</li><li>
Contribute creative ideas to drive membership growth, retail performance, and overall sales</li><li>
Support inventory management and communicate supply needs or shortages to the Spa Manager</li></ul>
Desired Qualifications<ul><li>
Strongly preferred: 2&ndash;3 years of management experience in a spa or wellness environment</li><li>
Required: 1&ndash;2 years of experience in luxury hospitality or service-focused roles</li><li>
Demonstrated commitment to leadership growth and long-term professional development</li><li>
Consistent schedule is required which would include some evenings and one weekend day (Saturday)</li><li>
Exceptional communication skills (written, verbal, and phone etiquette)</li><li>
Strong organizational skills with keen attention to detail</li><li>
Ability to multitask, problem-solve, and remain calm in a fast-paced environment</li><li>
Comfortable with technology and scheduling systems (Boulevard experience a plus)</li><li>
Positive, proactive, and solutions-oriented mindset</li><li>
Ability to stand for extended periods and lift up to 30 lbs</li></ul>
CompensationBenefits<ul><li>
Highly competitive salary</li><li>
Performance-based bonuses</li><li>
Employer-contributed health insurance (medical, dental, vision)</li><li>
Paid time off</li><li>
W-2 employment</li><li>
Supportive, nurturing leadership team</li><li>
Beautiful, tranquil, wellness-focused work environment</li><li>
Highest standards for organic and clean products and services</li></ul>
Join Our Growing Team
This is an exceptional opportunity for someone who aligns with Scents of Serenity's commitment to organic wellness, luxury hospitality, and thoughtful leadership-and who is excited to invest in a long-term role within a growing, purpose-driven organization.</div>

Assistant Spa Manager

Katara Club

ROLE OBJECTIVEThe Spa &amp; Salon Assistant supports the daily operations of Katara Club&rsquo;s exclusive wellness and beauty facilities, ensuring that every guest receives an unparalleled experience of relaxation, rejuvenation, and personalized care. The role combines administrative, operational, and guest service responsibilities to uphold the Club&rsquo;s commitment to excellence and discretion.Guest Experience<ul><li>Assist guests with inquiries regarding treatments, services, and product recommendations.</li><li>Coordinate appointment bookings and service schedules through the spa management system.</li><li>Anticipate guest needs and deliver proactive, personalized service that reflects Katara Club&rsquo;s hospitality standards.</li><li>Handle guest feedback and concerns with tact, professionalism, and prompt resolution.</li></ul>Operational Excellence<ul><li>Support the Spa &amp; Salon Manager in overseeing day-to-day activities to ensure seamless operations.</li><li>Ensure treatment rooms, salon stations, and common areas are immaculately prepared, sanitized, and stocked before and after each appointment.</li><li>Assist in the execution of daily opening and closing procedures.</li><li>Monitor service flow to optimize therapist and stylist schedules for efficiency and guest satisfaction.</li></ul>Administrative Support<ul><li>Maintain accurate booking, billing, and client records in the reservation system.</li><li>Assist with preparation of daily, weekly, and monthly operational reports.</li><li>Manage inventory of products, towels, and amenities; monitor stock levels and coordinate with purchasing.</li><li>Support payroll, attendance, and internal communication processes for spa and salon staff.</li></ul>Sales &amp; Brand Promotion<ul><li>Promote spa and salon treatments, memberships, and retail products in line with Katara Club&rsquo;s brand image.</li><li>Assist in organizing special promotions, seasonal campaigns, and member events.</li><li>Ensure all displays, merchandising, and promotional materials meet brand presentation standards.</li><li>Contribute to revenue targets through effective product knowledge and service upselling.</li></ul>Team Collaboration<ul><li>Coordinate effectively with therapists, stylists, and reception to ensure smooth guest flow and high-quality service delivery.</li><li>Participate in training sessions, product briefings, and team meetings.</li><li>Uphold the Club&rsquo;s values of luxury, confidentiality, and member-first excellence in all interactions.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Spa and Salon Supervisor

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. About Us Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa to ensure the highest level of guest satisfaction, service quality, and operational efficiency. This role involves supervising spa team members, maintaining service standards, managing scheduling, and assisting with financial and marketing goals to enhance the spa's profitability and reputation. Your day to day Operations Management <ul> <li>Assist in the daily management and smooth operation of the spa and wellness facilities.</li> <li>Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.</li> <li>Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.</li> <li>Monitor inventory levels and coordinate with suppliers for product replenishment.</li> <li>Support the implementation of spa protocols and standard operating procedures (SOPs).</li> </ul> Guest Experience <ul> <li>Ensure guests receive personalized, professional, and memorable experiences.</li> <li>Handle guest complaints or feedback promptly and professionally.</li> <li>Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.</li> <li>Maintain strong guest relationships and encourage repeat business.</li> </ul> Team Leadership <ul> <li>Assist in the recruitment, training, and evaluation of spa staff.</li> <li>Support employee scheduling, attendance, and performance management.</li> <li>Foster a positive, motivated, and collaborative team environment.</li> <li>Conduct regular briefings and training sessions to maintain service excellence.</li> </ul> Financial & Sales Support <ul> <li>Assist in achieving spa revenue and profitability goals.</li> <li>Support in preparing reports, budgets, and forecasts.</li> <li>Promote retail sales and develop strategies to increase treatment bookings and product sales.</li> <li>Ensure proper billing and adherence to financial procedures.</li> </ul> Marketing & Promotion <ul> <li>Assist with spa promotions, seasonal offers, and partnerships.</li> <li>Coordinate with the marketing team to create attractive campaigns and social media content.</li> <li>Stay updated with industry trends to introduce innovative treatments and experiences.</li> </ul> What We Need From You <ul> <li>Minimum 2-3 years of experience in a supervisory or assistant management role within a spa or wellness center.</li> <li>Strong knowledge of spa operations, treatments, and retail products.</li> <li>Excellent communication, leadership, and organizational skills.</li> <li>Customer-oriented with a passion for wellness and hospitality.</li> <li>Proficiency in spa management software and Microsoft Office Suite.</li> <li>Diploma or certification in Spa Management, Hospitality, or a related field is preferred.</li> <li>Leadership & Team Management</li> <li>Guest Service Excellence</li> <li>Financial Awareness</li> <li>Attention to Detail</li> <li>Sales & Marketing Focus</li> <li>Problem-Solving</li> <li>Professional Appearance & Attitude</li> </ul> What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Temporary</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul>

Franchise Hotel - Assistant Spa Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Downtown, Dubai is looking for a Spa Attendant to join our Spa &amp; Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences. About the job Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Attendant is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Attendant reports to Assistant Spa &amp; Fitness Manager. As a Spa Attendant, you will be responsible for the following duties: <ul> <li> Prepare and maintain all spa areas according to Mandarin Oriental s standards, ensuring cleanliness and readiness. </li> </ul> <ul> <li> Replenish consumables, manage supplies, and ensure all furniture, fixtures, and equipment are well-maintained and functional. </li> </ul> <ul> <li> Report any damage, breakages, or losses to management and coordinate necessary repairs or operational adjustments. </li> </ul> <ul> <li> Operate cleaning and maintenance equipment safely and follow established procedures. </li> </ul> <ul> <li> Ensure spa security and safety by locking access points after hours and monitoring electrical appliance use to prevent hazards. </li> </ul> <ul> <li> Complete shift checklists, stay updated on spa operations and promotions, and strictly adhere to health, safety, and hygiene regulations. </li> </ul> As a Spa Attendant, we expect from you: <ul> <li> Senior School qualification or equivalent is a must </li> </ul> <ul> <li> Hotel school graduates will be preferable </li> </ul> <ul> <li> Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel </li> </ul> <ul> <li> Previous work experience in Guest Services </li> </ul> <ul> <li> Previous experience working in the Middle East Region is an advantage </li> </ul> <ul> <li> Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings </li> </ul> Our commitment to you <ul> <li> Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. </li> </ul> <ul> <li> MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. </li> </ul> <ul> <li> Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. </li> </ul> <ul> <li> Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. </li> </ul> <ul> <li> A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel. </li> </ul> We re Fans. Are you?

Spa Attendant

IZILCosmeticsTrading LLC

Role Overview The Spa Attendant is responsible for ensuring a seamless and luxurious guest experience at Izil Moroccan Beauty Spa. This role requires maintaining cleanliness, assisting therapists, managing inventory, and providing excellent customer service. The Spa Attendant must uphold the highest hygiene and service standards while working in line with the company&rsquo;s values and goals.Key Responsibilities Guest Experience &amp; Customer Service<ul><li>Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.</li><li>Maintain a warm, friendly, and professional demeanor at all times.</li><li>Provide information about spa treatments, services, and packages to guests.</li><li>Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.</li><li>Ensure a professional and thorough follow-up with guests post-treatment.</li></ul>Facility &amp; Hygiene Maintenance <ul><li>Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.</li><li>Ensure that treatment rooms and common areas are impeccably maintained at all times.</li><li>Replenish towels, bathrobes, and linens as needed between treatments.</li><li>Monitor and restock spa supplies, including massage oils, skincare products, and amenities.</li><li>Assist in maintaining proper inventory control and reporting discrepancies.</li><li>Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.</li></ul>Operational &amp; Administrative Support <ul><li>Assist massage therapists and aestheticians with setting up and preparing for sessions.</li><li>Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.</li><li>Process guest payments and assist with product purchases as required.</li><li>Promote and recommend spa products and services to guests.</li><li>Support the spa receptionist and team in ensuring smooth daily operations.</li><li>Be knowledgeable about all spa services, treatments, and operational standards.</li></ul>Team Collaboration &amp; Compliance <ul><li>Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.</li><li>Attend and actively participate in team meetings and training sessions.</li><li>Adhere to timekeeping and attendance policies.</li><li>Follow emergency and evacuation procedures as outlined by management.</li><li>Maintain a professional appearance, complying with company grooming and uniform standards.</li><li>Always maintain discretion and confidentiality regarding guest information.</li></ul>Performance &amp; Key Result Areas Key Performance Indicators (KPIs) <ul><li>Customer Satisfaction: Based on guest feedback and ratings.</li><li>Cleanliness &amp; Hygiene: Evaluated through routine inspections and audits.</li><li>Punctuality &amp; Reliability: Adherence to work schedules and responsibilities.</li><li>Product Knowledge: Awareness of spa services and ability to recommend suitable treatments.</li></ul>Work Schedule<ul><li>Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.</li><li>Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.</li></ul>Job Type: Full-time

Spa Attendant Female

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25199194
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Assumes the responsibilities of the Spa Director in his/her absence.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Manages supplies and equipment inventories within budget.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Manager - Arabic Speaker (Female)

<div>Additional Information 
Job Number25199194 
Job CategorySpa 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Search 3848+ Spa assistant jobs near you this January. New roles added regularly across leading industries. Apply today.

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Spa Manager - Arabic Speaker (Female)

Spa Manager - Arabic Speaker (Female)